The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 237 236 218
Rank change year-on-year
-1 -18
Permanent jobs requiring a 1st Line Support Analyst 18 12 20
As % of all permanent IT jobs located in the North West 0.27% 0.16% 0.29%
As % of the Job Titles category 0.28% 0.17% 0.31%
Number of salaries quoted 18 10 17
Average salary £20,500 £16,500 £20,000
Average salary % change year-on-year
+24.24% -17.50%
90% offered a salary of more than £18,500 £13,750 £16,100
10% offered a salary of more than £22,000 £18,800 £25,000
UK excluding London average salary £21,000 £20,000 £18,250
% change year-on-year
+5.00% +9.58%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6422 6986 6400
As % of all permanent IT jobs located in the North West 95.51% 94.80% 94.28%
Number of salaries quoted 5351 5699 5505
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the North West

1st Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the North West region.

1st Line Support Analyst Salary Trend in the North West

1st Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the North West region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire 0 11 £19,000 +2.70%
Manchester +1 6 £21,500 +38.70%
Merseyside - 1 £20,000 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 4 September 2015, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 18 (85.71%) Microsoft
2 15 (71.43%) Windows
3 14 (66.67%) MS Office
4 11 (52.38%) ITIL
4 11 (52.38%) Active Directory
5 6 (28.57%) Citrix
5 6 (28.57%) MS Exchange
5 6 (28.57%) Windows 7
6 5 (23.81%) MS Excel
6 5 (23.81%) Microsoft Certification
6 5 (23.81%) MCDST
7 4 (19.05%) Service Management
8 3 (14.29%) Management Information System
8 3 (14.29%) SCCM
8 3 (14.29%) Windows Server 2008
8 3 (14.29%) AppSense
8 3 (14.29%) Office 365
8 3 (14.29%) Windows 8
8 3 (14.29%) Windows Server 2012
9 2 (9.52%) Terminal Services
9 2 (9.52%) XenApp
9 2 (9.52%) Service Delivery
10 1 (4.76%) Practice Management
10 1 (4.76%) Law
10 1 (4.76%) Legal
10 1 (4.76%) Dynamics CRM
10 1 (4.76%) Problem Management
10 1 (4.76%) MS Access
10 1 (4.76%) CRM
10 1 (4.76%) SLA

1st Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 4 September 2015, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (28.57%) MS Exchange
Applications
1 14 (66.67%) MS Office
2 5 (23.81%) MS Excel
Business Applications
1 1 (4.76%) Dynamics CRM
Cloud Services
1 3 (14.29%) Office 365
Database & Business Intelligence
1 1 (4.76%) MS Access
General
1 1 (4.76%) Law
1 1 (4.76%) Legal
Miscellaneous
1 3 (14.29%) Management Information System
Operating Systems
1 15 (71.43%) Windows
2 6 (28.57%) Windows 7
3 3 (14.29%) Windows 8
3 3 (14.29%) Windows Server 2012
3 3 (14.29%) Windows Server 2008
4 1 (4.76%) Linux
Processes & Methodologies
1 11 (52.38%) ITIL
2 4 (19.05%) Service Management
3 2 (9.52%) Service Delivery
4 1 (4.76%) Practice Management
4 1 (4.76%) Problem Management
4 1 (4.76%) CRM
Qualifications
1 5 (23.81%) Microsoft Certification
1 5 (23.81%) MCDST
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 11 (52.38%) Active Directory
2 2 (9.52%) Terminal Services
2 2 (9.52%) XenApp
Systems Management
1 3 (14.29%) SCCM
Vendors
1 18 (85.71%) Microsoft
2 6 (28.57%) Citrix
3 3 (14.29%) AppSense