The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 221 230 255
Rank change year-on-year
+9 +25
Permanent jobs requiring a 1st Line Support Analyst 13 19 13
As % of all permanent IT jobs located in the North West 0.23% 0.29% 0.18%
As % of the Job Titles category 0.24% 0.30% 0.19%
Number of salaries quoted 9 19 7
Average salary £20,000 £19,000 £19,500
Average salary % change year-on-year
+5.26% -2.56%
90% offered a salary of more than £17,700 £17,800 £18,300
10% offered a salary of more than £27,500 £26,000 £25,000
UK excluding London average salary £21,000 £21,000 £20,000
% change year-on-year
- +5.00%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5511 6304 6830
As % of all permanent IT jobs located in the North West 97.11% 96.72% 97.02%
Number of salaries quoted 4665 5026 5506
Average salary £40,000 £40,000 £37,123
Average salary % change year-on-year
- +7.75%
90% offered a salary of more than £24,000 £24,750 £24,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the North West

1st Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the North West region.

1st Line Support Analyst Salary Trend in the North West

1st Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the North West region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +15 9 £23,500 +38.23%
Cheshire +19 4 £19,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 29 April 2016, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 22 (56.41%) Windows
2 16 (41.03%) ITIL
3 15 (38.46%) Citrix
4 13 (33.33%) Active Directory
5 12 (30.77%) Blackberry
5 12 (30.77%) Blackberry Enterprise Server
5 12 (30.77%) Finance
5 12 (30.77%) Law
5 12 (30.77%) MS Office
5 12 (30.77%) Terminal Server
6 11 (28.21%) ITIL Certification
6 11 (28.21%) Legal
6 11 (28.21%) AppSense
6 11 (28.21%) Service Management
6 11 (28.21%) Management Information System
7 10 (25.64%) German Language
8 9 (23.08%) Windows 7
8 9 (23.08%) Microsoft
9 8 (20.51%) MS Excel
10 5 (12.82%) Degree
10 5 (12.82%) VPN
11 4 (10.26%) Windows XP
11 4 (10.26%) MOS
11 4 (10.26%) Windows Server
12 3 (7.69%) Windows 8
12 3 (7.69%) Analytical Skills
12 3 (7.69%) Computer Science
12 3 (7.69%) MCP
13 2 (5.13%) Linux
13 2 (5.13%) SQL

1st Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 29 April 2016, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (30.77%) Blackberry Enterprise Server
2 1 (2.56%) IIS
2 1 (2.56%) MS Exchange
Applications
1 12 (30.77%) MS Office
2 8 (20.51%) MS Excel
Cloud Services
1 2 (5.13%) Google Apps
2 1 (2.56%) Amazon AWS
2 1 (2.56%) Cloud Computing
Communications & Networking
1 5 (12.82%) VPN
2 2 (5.13%) DHCP
2 2 (5.13%) DNS
2 2 (5.13%) Firewall
2 2 (5.13%) TCP/IP
3 1 (2.56%) LAN
Database & Business Intelligence
1 1 (2.56%) MySQL
1 1 (2.56%) Relational Database
1 1 (2.56%) SQL Server
General
1 12 (30.77%) Finance
1 12 (30.77%) Law
2 11 (28.21%) Legal
3 10 (25.64%) German Language
4 2 (5.13%) Advertising
4 2 (5.13%) Retail
5 1 (2.56%) French Language
Libraries, Frameworks & Software Standards
1 1 (2.56%) HTML
Miscellaneous
1 12 (30.77%) Blackberry
2 11 (28.21%) Management Information System
3 3 (7.69%) Analytical Skills
3 3 (7.69%) Computer Science
4 2 (5.13%) EPoS
5 1 (2.56%) Client/Server
5 1 (2.56%) Replication
Operating Systems
1 22 (56.41%) Windows
2 9 (23.08%) Windows 7
3 4 (10.26%) Windows Server
3 4 (10.26%) Windows XP
4 3 (7.69%) Windows 8
5 2 (5.13%) Linux
5 2 (5.13%) Windows Server 2008
6 1 (2.56%) Windows Server 2003
6 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 16 (41.03%) ITIL
2 11 (28.21%) Service Management
3 2 (5.13%) Agile Software Development
3 2 (5.13%) Ticket Management
3 2 (5.13%) Time Management
4 1 (2.56%) Document Management
4 1 (2.56%) Incident Management
4 1 (2.56%) Logistics
4 1 (2.56%) Mentoring
4 1 (2.56%) Process Improvement
4 1 (2.56%) Service Delivery
4 1 (2.56%) User Acceptance Testing
Programming Languages
1 2 (5.13%) SQL
2 1 (2.56%) C#
2 1 (2.56%) Java
2 1 (2.56%) PHP
Qualifications
1 11 (28.21%) ITIL Certification
2 5 (12.82%) Degree
3 4 (10.26%) MOS
4 3 (7.69%) MCP
5 1 (2.56%) A+ Certification
5 1 (2.56%) GNVQ
5 1 (2.56%) HNC
5 1 (2.56%) HND
5 1 (2.56%) ITIL Foundation Certificate
5 1 (2.56%) Microsoft Certification
5 1 (2.56%) NVQ Level 3
Quality Assurance & Compliance
1 1 (2.56%) SLA
System Software
1 13 (33.33%) Active Directory
2 12 (30.77%) Terminal Server
Vendors
1 15 (38.46%) Citrix
2 11 (28.21%) AppSense
3 9 (23.08%) Microsoft
4 2 (5.13%) Google
5 1 (2.56%) Cisco