The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 237 220 234
Rank change year-on-year
-17 +14
Permanent jobs requiring a 1st Line Support Analyst 18 19 20
As % of all permanent IT jobs located in the North West 0.24% 0.28% 0.27%
As % of the Job Titles category 0.26% 0.29% 0.28%
Number of salaries quoted 16 16 17
Average salary £16,500 £20,000 £17,500
Average salary % change year-on-year
-17.50% +14.28%
90% offered a salary of more than £13,750 £16,000 £15,250
10% offered a salary of more than £21,500 £23,674 £21,600
UK excluding London average salary £19,875 £18,000 £19,000
% change year-on-year
+10.41% -5.26%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6959 6446 7140
As % of all permanent IT jobs located in the North West 94.69% 93.92% 96.56%
Number of salaries quoted 5706 5546 6124
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

1st Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the North West

1st Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the North West region.

1st Line Support Analyst Salary Trend in the North West

1st Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the North West region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 12 £16,500 -17.91% 2
Cheshire -13 6 £18,500 +12.12% 1
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 16 September 2014, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 10 (38.46%) Windows
2 7 (26.92%) MS Excel
2 7 (26.92%) SLA
3 6 (23.08%) SQL
4 5 (19.23%) IIS
4 5 (19.23%) Citrix
4 5 (19.23%) VMware
4 5 (19.23%) VMware Infrastructure
4 5 (19.23%) Hyper-V
5 4 (15.38%) Line Management
5 4 (15.38%) Active Directory
5 4 (15.38%) ITIL
6 3 (11.54%) ITIL Certification
6 3 (11.54%) Service Management
6 3 (11.54%) Change Control
7 2 (7.69%) Microsoft Certification
7 2 (7.69%) VPN
7 2 (7.69%) Microsoft
7 2 (7.69%) MCP
7 2 (7.69%) MS Office
7 2 (7.69%) LAN
7 2 (7.69%) WAN
8 1 (3.85%) TCP/IP
8 1 (3.85%) E-Commerce
8 1 (3.85%) MS Exchange
8 1 (3.85%) Linux
8 1 (3.85%) MCSE
8 1 (3.85%) MCSA
8 1 (3.85%) CSS
8 1 (3.85%) UNIX

1st Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 16 September 2014, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (19.23%) IIS
2 1 (3.85%) MS Exchange
Applications
1 7 (26.92%) MS Excel
2 2 (7.69%) MS Office
Business Applications
1 1 (3.85%) Line 100
Communications & Networking
1 2 (7.69%) VPN
1 2 (7.69%) LAN
1 2 (7.69%) WAN
2 1 (3.85%) TCP/IP
2 1 (3.85%) Internet
General
1 1 (3.85%) Back Office
1 1 (3.85%) Marketing
Libraries, Frameworks & Software Standards
1 1 (3.85%) CSS
1 1 (3.85%) HTML
1 1 (3.85%) jQuery
Miscellaneous
1 1 (3.85%) Mathematics
Operating Systems
1 10 (38.46%) Windows
2 1 (3.85%) Linux
2 1 (3.85%) UNIX
2 1 (3.85%) Windows Server 2012
2 1 (3.85%) Windows Server 2008
Processes & Methodologies
1 4 (15.38%) Line Management
1 4 (15.38%) ITIL
2 3 (11.54%) Service Management
2 3 (11.54%) Change Control
3 1 (3.85%) E-Commerce
3 1 (3.85%) Benchmarking
3 1 (3.85%) Incident Management
3 1 (3.85%) Time Management
3 1 (3.85%) Logistics
Programming Languages
1 6 (23.08%) SQL
2 1 (3.85%) JavaScript
Qualifications
1 3 (11.54%) ITIL Certification
2 2 (7.69%) Microsoft Certification
2 2 (7.69%) MCP
3 1 (3.85%) MCSE
3 1 (3.85%) MCSA
3 1 (3.85%) MCDST
3 1 (3.85%) MCITP
3 1 (3.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (26.92%) SLA
System Software
1 5 (19.23%) VMware Infrastructure
1 5 (19.23%) Hyper-V
2 4 (15.38%) Active Directory
Vendors
1 5 (19.23%) Citrix
1 5 (19.23%) VMware
2 2 (7.69%) Microsoft
3 1 (3.85%) Sage
Bury, Lancashire
Applause IT Innovation
Salary: £16000 - £21000 per annum + bens
Posted: 3 days ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Salary: £10.00 - £12.00 per annum
Posted: 6 days ago
Rochdale
Recruitment Genius
Salary: £14000 per annum
Posted: 7 days ago