The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 213 244 248
Rank change year-on-year
+31 +4
Permanent jobs requiring a 1st Line Support Analyst 22 24 11
As % of all permanent IT jobs located in the North West 0.40% 0.35% 0.17%
As % of the Job Titles category 0.41% 0.36% 0.17%
Number of salaries quoted 17 24 11
Average salary £20,000 £19,250 £20,000
Average salary % change year-on-year
+3.89% -3.75%
90% offered a salary of more than £17,300 £18,300 £18,500
10% offered a salary of more than £24,000 £22,050 £25,000
UK excluding London average salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5322 6686 6406
As % of all permanent IT jobs located in the North West 96.19% 96.63% 96.26%
Number of salaries quoted 4453 5632 5342
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,500 £24,000 £24,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the North West

1st Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the North West region.

1st Line Support Analyst Salary Trend in the North West

1st Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the North West region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +22 11 £19,500 -
Cheshire +22 6 £21,000 +10.52%
Merseyside - 4 £17,500 -
Lancashire +17 1 £17,000 -15.00%
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 13 February 2016, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 30 (62.50%) Windows
2 24 (50.00%) ITIL
3 20 (41.67%) Citrix
4 19 (39.58%) Finance
5 18 (37.50%) Terminal Server
5 18 (37.50%) Blackberry
5 18 (37.50%) Blackberry Enterprise Server
5 18 (37.50%) Service Management
5 18 (37.50%) MS Office
6 17 (35.42%) ITIL Certification
6 17 (35.42%) Law
6 17 (35.42%) Management Information System
7 16 (33.33%) Legal
7 16 (33.33%) Active Directory
8 14 (29.17%) AppSense
8 14 (29.17%) Windows 7
9 13 (27.08%) German Language
10 12 (25.00%) Microsoft
11 9 (18.75%) MS Excel
11 9 (18.75%) VPN
12 8 (16.67%) MOS
13 6 (12.50%) Degree
14 5 (10.42%) Windows Server
15 4 (8.33%) Windows XP
16 3 (6.25%) Linux
16 3 (6.25%) MCP
16 3 (6.25%) Windows 8
16 3 (6.25%) Computer Science
17 2 (4.17%) Windows Server 2008
17 2 (4.17%) Google

1st Line Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 13 February 2016, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (37.50%) Blackberry Enterprise Server
2 2 (4.17%) MS Exchange
Applications
1 18 (37.50%) MS Office
2 9 (18.75%) MS Excel
Cloud Services
1 2 (4.17%) Google Apps
2 1 (2.08%) Amazon AWS
2 1 (2.08%) Cloud Computing
Communications & Networking
1 9 (18.75%) VPN
2 2 (4.17%) DHCP
2 2 (4.17%) DNS
2 2 (4.17%) Firewall
2 2 (4.17%) TCP/IP
3 1 (2.08%) LAN
Database & Business Intelligence
1 1 (2.08%) MySQL
1 1 (2.08%) SQL Server
General
1 19 (39.58%) Finance
2 17 (35.42%) Law
3 16 (33.33%) Legal
4 13 (27.08%) German Language
5 2 (4.17%) Advertising
5 2 (4.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.08%) HTML
1 1 (2.08%) XML
Miscellaneous
1 18 (37.50%) Blackberry
2 17 (35.42%) Management Information System
3 3 (6.25%) Computer Science
4 2 (4.17%) Analytical Skills
4 2 (4.17%) EPoS
5 1 (2.08%) Client/Server
Operating Systems
1 30 (62.50%) Windows
2 14 (29.17%) Windows 7
3 5 (10.42%) Windows Server
4 4 (8.33%) Windows XP
5 3 (6.25%) Linux
5 3 (6.25%) Windows 8
6 2 (4.17%) Windows Server 2008
7 1 (2.08%) Unix
7 1 (2.08%) Windows Server 2003
7 1 (2.08%) Windows Server 2012
Processes & Methodologies
1 24 (50.00%) ITIL
2 18 (37.50%) Service Management
3 2 (4.17%) Service Delivery
3 2 (4.17%) Ticket Management
4 1 (2.08%) Agile Software Development
4 1 (2.08%) Logistics
4 1 (2.08%) Mentoring
4 1 (2.08%) Problem Management
4 1 (2.08%) Time Management
4 1 (2.08%) User Acceptance Testing
Programming Languages
1 2 (4.17%) SQL
2 1 (2.08%) C#
2 1 (2.08%) Java
2 1 (2.08%) PHP
Qualifications
1 17 (35.42%) ITIL Certification
2 8 (16.67%) MOS
3 6 (12.50%) Degree
4 3 (6.25%) MCP
5 1 (2.08%) A+ Certification
5 1 (2.08%) GNVQ
5 1 (2.08%) HNC
5 1 (2.08%) HND
5 1 (2.08%) Microsoft Certification
5 1 (2.08%) NVQ Level 3
Quality Assurance & Compliance
1 2 (4.17%) SLA
System Software
1 18 (37.50%) Terminal Server
2 16 (33.33%) Active Directory
3 1 (2.08%) Terminal Services
3 1 (2.08%) XenApp
Vendors
1 20 (41.67%) Citrix
2 14 (29.17%) AppSense
3 12 (25.00%) Microsoft
4 2 (4.17%) Google
5 1 (2.08%) Cisco
5 1 (2.08%) Oracle