The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
First Line Support Analyst
Rank 235 230 229
Rank change year-on-year
-5 -1
Permanent jobs requiring a 1st Line Support Analyst 14 6 8
As % of all permanent IT jobs located in the North West 0.196% 0.084% 0.115%
As % of the Job Titles category 0.205% 0.088% 0.120%
Number of salaries quoted 13 6 8
Average salary £20,000 £16,500 £19,500
Average salary % change year-on-year
+21.21% -15.38%
90% offered a salary of more than £18,200 £15,175 £17,250
10% offered a salary of more than £23,000 £17,250 £22,000
UK excluding London average salary £20,000 £19,000 £20,000
% change year-on-year
+5.26% -5.00%
All Job Titles
North West
Permanent IT job ads with a match in the
Job Titles category
6826 6825 6670
As % of all permanent IT jobs located in the North West 95.52% 95.91% 95.49%
Number of salaries quoted 5778 6016 5903
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £22,500 £22,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support Analyst
England

1st Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst across the North West region as a proportion of the total demand within the Job Titles category.

North West 1st Line Support Analyst Jobs Demand Trend

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the North West region.

North West 1st Line Support Analyst Salary Trend

1st Line Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the North West region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cheshire +12 7 £22,750 +37.87%
Manchester -12 5 £20,000 +25.00%
Lancashire - 2 £19,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 12 (57.14%) Windows
2 11 (52.38%) ITIL
2 11 (52.38%) Active Directory
3 8 (38.10%) Microsoft
4 6 (28.57%) SLA
4 6 (28.57%) Incident Management
5 5 (23.81%) VMware
5 5 (23.81%) MS Excel
5 5 (23.81%) CCNA
5 5 (23.81%) Cisco Certification
6 4 (19.05%) Citrix
7 3 (14.29%) Windows Server 2008
7 3 (14.29%) MS Office
7 3 (14.29%) Service Management
7 3 (14.29%) Windows XP
7 3 (14.29%) UNIX
7 3 (14.29%) SQL
8 2 (9.524%) C
8 2 (9.524%) Java
8 2 (9.524%) Linux
8 2 (9.524%) MS Exchange
8 2 (9.524%) MUMPS
8 2 (9.524%) LAN
8 2 (9.524%) WAN
8 2 (9.524%) Cisco
8 2 (9.524%) Internet
8 2 (9.524%) Problem Management
8 2 (9.524%) VMware Infrastructure
8 2 (9.524%) Manufacturing
8 2 (9.524%) Retail

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the North West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (9.524%) MS Exchange
2 1 (4.762%) IIS
Applications
1 5 (23.81%) MS Excel
2 3 (14.29%) MS Office
Communications & Networking
1 2 (9.524%) LAN
1 2 (9.524%) WAN
1 2 (9.524%) Internet
2 1 (4.762%) Firewall
2 1 (4.762%) VPN
Database & Business Intelligence
1 2 (9.524%) InterSystems Cache
General
1 2 (9.524%) Manufacturing
1 2 (9.524%) Retail
2 1 (4.762%) Finance
Miscellaneous
1 1 (4.762%) Mathematics
1 1 (4.762%) Blackberry
Operating Systems
1 12 (57.14%) Windows
2 3 (14.29%) Windows Server 2008
2 3 (14.29%) Windows XP
2 3 (14.29%) UNIX
3 2 (9.524%) Linux
4 1 (4.762%) Windows Mobile
4 1 (4.762%) Windows Vista
4 1 (4.762%) Windows 7
4 1 (4.762%) Windows Server 2003
Processes & Methodologies
1 11 (52.38%) ITIL
2 6 (28.57%) Incident Management
3 3 (14.29%) Service Management
4 2 (9.524%) Problem Management
5 1 (4.762%) Service Desk Management
5 1 (4.762%) CRM
Programming Languages
1 3 (14.29%) SQL
2 2 (9.524%) C
2 2 (9.524%) Java
2 2 (9.524%) MUMPS
Qualifications
1 5 (23.81%) CCNA
1 5 (23.81%) Cisco Certification
2 1 (4.762%) MCITP
2 1 (4.762%) Microsoft Certification
Quality Assurance & Compliance
1 6 (28.57%) SLA
System Software
1 11 (52.38%) Active Directory
2 2 (9.524%) VMware Infrastructure
3 1 (4.762%) Hyper-V
Vendors
1 8 (38.10%) Microsoft
2 5 (23.81%) VMware
3 4 (19.05%) Citrix
4 2 (9.524%) Cisco