The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 212 215 218
Rank change year-on-year
+3 +3
Permanent jobs requiring a 2nd Line Support Engineer 23 33 37
As % of all permanent IT jobs located in the North West 0.41% 0.52% 0.53%
As % of the Job Titles category 0.42% 0.53% 0.54%
Number of salaries quoted 22 28 28
Median salary £20,500 £23,000 £23,500
Median salary % change year-on-year
-10.86% -2.12%
90% offered a salary of more than £17,600 £20,500 £21,350
10% offered a salary of more than £26,950 £26,800 £29,500
UK excluding London median salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5491 6185 6810
As % of all permanent IT jobs located in the North West 97.03% 96.63% 97.06%
Number of salaries quoted 4672 4936 5468
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £24,500 £24,690 £24,000
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Engineer
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support Engineer in the job title.

2nd Line Support Engineer Jobs Demand Trend in the North West

2nd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the North West region.

2nd Line Support Engineer Salary Trend in the North West

2nd Line Support Engineer
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the North West region over the 3 months to 5 May 2016.

2nd Line Support Engineer Salary Histogram in the North West

2nd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the North West region over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 15 £21,250 -5.55% 4
Cheshire +21 6 £19,000 -24.00% 2
Lancashire -2 1 £20,000 -20.00% 1
Merseyside - 1 £24,000 - 1
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 5 May 2016, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support Engineer in the job title.

1 33 (76.74%) Windows
2 27 (62.79%) Microsoft
2 27 (62.79%) Active Directory
3 19 (44.19%) MS Exchange
4 18 (41.86%) ITIL
4 18 (41.86%) Windows 7
5 17 (39.53%) Windows Server
6 16 (37.21%) Windows Server 2008
7 14 (32.56%) MS Office
7 14 (32.56%) MS Excel
8 13 (30.23%) Citrix
9 11 (25.58%) Exchange Server 2010
10 10 (23.26%) Exchange Server 2013
10 10 (23.26%) Service Management
11 9 (20.93%) Firewall
11 9 (20.93%) Office 365
12 6 (13.95%) DHCP
12 6 (13.95%) Cisco
12 6 (13.95%) VoIP
12 6 (13.95%) Mentoring
13 5 (11.63%) Windows 8
13 5 (11.63%) Windows Server 2012
13 5 (11.63%) MCITP
13 5 (11.63%) MCSE
13 5 (11.63%) MCSA
13 5 (11.63%) MCP
13 5 (11.63%) Microsoft Certification
13 5 (11.63%) Mac OS X
13 5 (11.63%) Finance
14 4 (9.30%) VMware

2nd Line Support Engineer Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (44.19%) MS Exchange
2 11 (25.58%) Exchange Server 2010
3 10 (23.26%) Exchange Server 2013
4 4 (9.30%) Exchange Server 2007
5 2 (4.65%) Skype for Business
6 1 (2.33%) SharePoint
6 1 (2.33%) SharePoint 2013
Applications
1 14 (32.56%) MS Excel
1 14 (32.56%) MS Office
Cloud Services
1 9 (20.93%) Office 365
Communications & Networking
1 9 (20.93%) Firewall
2 6 (13.95%) DHCP
2 6 (13.95%) VoIP
3 4 (9.30%) DNS
3 4 (9.30%) LAN
4 3 (6.98%) TCP/IP
4 3 (6.98%) VPN
5 2 (4.65%) BGP
5 2 (4.65%) Cisco IOS
5 2 (4.65%) Ethernet
5 2 (4.65%) Internet
5 2 (4.65%) Intrusion Detection
5 2 (4.65%) IPsec
5 2 (4.65%) IPv4
5 2 (4.65%) Network Security
5 2 (4.65%) Remote Desktop
5 2 (4.65%) SAN
5 2 (4.65%) WAN
5 2 (4.65%) Wi-Fi
6 1 (2.33%) Broadband
Database & Business Intelligence
1 2 (4.65%) SQL Server
General
1 5 (11.63%) Finance
2 3 (6.98%) Retail
3 1 (2.33%) Law
3 1 (2.33%) Legal
3 1 (2.33%) Pharmaceutical
3 1 (2.33%) Telecoms
Miscellaneous
1 3 (6.98%) Mobile Computing
2 2 (4.65%) Analytical Skills
2 2 (4.65%) CMDB
2 2 (4.65%) Driving Licence
3 1 (2.33%) Fat Client
3 1 (2.33%) iPad
3 1 (2.33%) Thin Client
Operating Systems
1 33 (76.74%) Windows
2 18 (41.86%) Windows 7
3 17 (39.53%) Windows Server
4 16 (37.21%) Windows Server 2008
5 5 (11.63%) Mac OS X
5 5 (11.63%) Windows 8
5 5 (11.63%) Windows Server 2012
6 4 (9.30%) Windows Server 2003
7 2 (4.65%) Android
7 2 (4.65%) Linux
8 1 (2.33%) AIX
8 1 (2.33%) Unix
8 1 (2.33%) Windows 10
8 1 (2.33%) Windows XP
Processes & Methodologies
1 18 (41.86%) ITIL
2 10 (23.26%) Service Management
3 6 (13.95%) Mentoring
4 2 (4.65%) Change Control
4 2 (4.65%) Coaching
4 2 (4.65%) Continuous Improvement
4 2 (4.65%) Incident Management
4 2 (4.65%) Kalman Filter
4 2 (4.65%) Network Monitoring
4 2 (4.65%) Service Delivery
5 1 (2.33%) Change Management
5 1 (2.33%) Disaster Recovery
5 1 (2.33%) ITIL V3
5 1 (2.33%) Knowledge Management
5 1 (2.33%) Logistics
5 1 (2.33%) Patch Management
5 1 (2.33%) Problem Management
5 1 (2.33%) Project Planning
5 1 (2.33%) Service Desk Management
5 1 (2.33%) Time Management
Programming Languages
1 1 (2.33%) PowerShell
1 1 (2.33%) SQL
Qualifications
1 5 (11.63%) MCITP
1 5 (11.63%) MCP
1 5 (11.63%) MCSA
1 5 (11.63%) MCSE
1 5 (11.63%) Microsoft Certification
2 3 (6.98%) CCNA
2 3 (6.98%) Cisco Certification
2 3 (6.98%) MCTS
3 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 3 (6.98%) SLA
System Software
1 27 (62.79%) Active Directory
2 4 (9.30%) XenApp
2 4 (9.30%) XenDesktop
3 2 (4.65%) Terminal Services
3 2 (4.65%) VMware Infrastructure
4 1 (2.33%) Hyper-V
Systems Management
1 3 (6.98%) SCCM
2 2 (4.65%) FortiGate
3 1 (2.33%) AirWatch
Vendors
1 27 (62.79%) Microsoft
2 13 (30.23%) Citrix
3 6 (13.95%) Cisco
4 4 (9.30%) VMware
5 3 (6.98%) Apple
6 2 (4.65%) Bloomberg
6 2 (4.65%) Fidessa
6 2 (4.65%) Fortinet
6 2 (4.65%) NetApp
6 2 (4.65%) Reuters
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