The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 215 229 237
Rank change year-on-year
+14 +8
Permanent jobs requiring a 2nd Line Support Engineer 26 25 15
As % of all permanent IT jobs located in the North West 0.40% 0.36% 0.20%
As % of the Job Titles category 0.42% 0.37% 0.22%
Number of salaries quoted 22 17 12
Average salary £23,250 £23,000 £20,500
Average salary % change year-on-year
+1.08% +12.19%
90% offered a salary of more than £20,600 £21,500 £19,500
10% offered a salary of more than £27,250 £31,700 £27,100
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6208 6720 6975
As % of all permanent IT jobs located in the North West 95.30% 95.51% 95.30%
Number of salaries quoted 4954 5439 5861
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £24,714 £24,500 £23,500
10% offered a salary of more than £55,000 £51,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the North West

2nd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the North West region.

2nd Line Support Engineer Salary Trend in the North West

2nd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the North West region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -2 19 £22,500 -2.17% 4
Cheshire +5 4 £25,000 -4.76%
Lancashire - 3 £25,000 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 28 April 2015, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 49 (85.96%) Windows
2 45 (78.95%) Active Directory
3 38 (66.67%) Microsoft
4 34 (59.65%) MS Exchange
5 30 (52.63%) DNS
6 29 (50.88%) LAN
6 29 (50.88%) Cisco
7 27 (47.37%) Firewall
7 27 (47.37%) VMware
8 26 (45.61%) SQL Server
9 25 (43.86%) DHCP
10 23 (40.35%) VMware Infrastructure
10 23 (40.35%) Exchange Server 2010
11 19 (33.33%) Hyper-V
11 19 (33.33%) Windows Server 2008
11 19 (33.33%) WAN
11 19 (33.33%) Citrix
12 17 (29.82%) Microsoft Certification
13 15 (26.32%) MS Excel
14 14 (24.56%) ITIL
14 14 (24.56%) Cisco Certification
14 14 (24.56%) Windows Server 2012
15 13 (22.81%) SAN
15 13 (22.81%) SQL
15 13 (22.81%) VPN
15 13 (22.81%) Windows 7
16 12 (21.05%) XenDesktop
16 12 (21.05%) NetApp
16 12 (21.05%) CCNA
16 12 (21.05%) Windows Server 2003

2nd Line Support Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 28 April 2015, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (59.65%) MS Exchange
2 23 (40.35%) Exchange Server 2010
3 12 (21.05%) Exchange Server 2013
4 9 (15.79%) Exchange Server 2007
4 9 (15.79%) SharePoint
5 8 (14.04%) SharePoint 2013
6 7 (12.28%) Exchange Server 2003
7 1 (1.75%) SharePoint 2010
7 1 (1.75%) Lync
7 1 (1.75%) IIS
7 1 (1.75%) Blackberry Enterprise Server
Applications
1 15 (26.32%) MS Excel
2 5 (8.77%) PowerPivot
3 4 (7.02%) MS Office
Cloud Services
1 7 (12.28%) Office 365
2 5 (8.77%) Mimecast
3 1 (1.75%) Microsoft Azure
3 1 (1.75%) Amazon AWS
Communications & Networking
1 30 (52.63%) DNS
2 29 (50.88%) LAN
3 27 (47.37%) Firewall
4 25 (43.86%) DHCP
5 19 (33.33%) WAN
6 13 (22.81%) VPN
6 13 (22.81%) SAN
7 10 (17.54%) IPv4
7 10 (17.54%) TCP/IP
8 9 (15.79%) Wireless
9 8 (14.04%) VoIP
9 8 (14.04%) MPLS
10 7 (12.28%) Ethernet
10 7 (12.28%) Cisco IOS
11 6 (10.53%) Wi-Fi
12 5 (8.77%) VLAN
13 2 (3.51%) IP Telephony
14 1 (1.75%) Intranet
14 1 (1.75%) Broadband
14 1 (1.75%) SMTP
Database & Business Intelligence
1 26 (45.61%) SQL Server
2 11 (19.30%) SQL Server Integration Services
3 9 (15.79%) SQL Server 2008
4 7 (12.28%) Crystal Reports
5 5 (8.77%) SQL Server 2012
6 4 (7.02%) SQL Server Reporting Services
6 4 (7.02%) SQL Server 2005
7 1 (1.75%) Relational Database
Development Applications
1 5 (8.77%) Visual Studio
General
1 6 (10.53%) Finance
2 4 (7.02%) Manufacturing
3 2 (3.51%) Telecoms
4 1 (1.75%) Front Office
Libraries, Frameworks & Software Standards
1 1 (1.75%) .NET
1 1 (1.75%) Web Services
1 1 (1.75%) Application Packaging
Miscellaneous
1 7 (12.28%) Replication
2 6 (10.53%) Management Information System
3 1 (1.75%) Blackberry
3 1 (1.75%) Mobile App
3 1 (1.75%) Analytical Skills
Operating Systems
1 49 (85.96%) Windows
2 19 (33.33%) Windows Server 2008
3 14 (24.56%) Windows Server 2012
4 13 (22.81%) Windows 7
5 12 (21.05%) Windows Server 2003
6 11 (19.30%) Windows 8
7 10 (17.54%) Windows XP
8 7 (12.28%) Android
9 5 (8.77%) Mac OS X
10 3 (5.26%) Linux
11 2 (3.51%) Windows Vista
Processes & Methodologies
1 14 (24.56%) ITIL
2 7 (12.28%) Incident Management
3 5 (8.77%) Kalman Filter
3 5 (8.77%) Line Management
3 5 (8.77%) ERP
3 5 (8.77%) Disaster Recovery
3 5 (8.77%) Validation
4 4 (7.02%) Time Management
5 2 (3.51%) Change Management
5 2 (3.51%) Problem Management
5 2 (3.51%) Migration
6 1 (1.75%) Information Security
6 1 (1.75%) Vulnerability Assessment
6 1 (1.75%) Information Security Management
6 1 (1.75%) Security Management
6 1 (1.75%) Service Management
6 1 (1.75%) Load Balancing
6 1 (1.75%) Change Control
6 1 (1.75%) DevOps
Programming Languages
1 13 (22.81%) SQL
2 7 (12.28%) PowerShell
3 5 (8.77%) C
3 5 (8.77%) T-SQL
4 4 (7.02%) VBScript
4 4 (7.02%) VBA
5 1 (1.75%) C#
Qualifications
1 17 (29.82%) Microsoft Certification
2 14 (24.56%) Cisco Certification
3 12 (21.05%) CCNA
4 7 (12.28%) VMware Certified Professional (VCP)
4 7 (12.28%) MCTS
5 6 (10.53%) CCA
5 6 (10.53%) Citrix Certification
5 6 (10.53%) NCDA
6 5 (8.77%) SC Cleared
6 5 (8.77%) Security Cleared
6 5 (8.77%) MCSA
7 4 (7.02%) MCSE
8 3 (5.26%) MCP
8 3 (5.26%) Degree
9 2 (3.51%) CCNP
9 2 (3.51%) MCITP
Quality Assurance & Compliance
1 7 (12.28%) SLA
2 1 (1.75%) ISO/IEC 27001
System Software
1 45 (78.95%) Active Directory
2 23 (40.35%) VMware Infrastructure
3 19 (33.33%) Hyper-V
4 12 (21.05%) XenDesktop
5 11 (19.30%) vSphere
6 6 (10.53%) XenApp
7 5 (8.77%) XenServer
8 2 (3.51%) Firmware
9 1 (1.75%) VMware ESXi
Systems Management
1 7 (12.28%) WSUS
2 5 (8.77%) WMI
3 1 (1.75%) SCCM
3 1 (1.75%) SCDPM
Vendors
1 38 (66.67%) Microsoft
2 29 (50.88%) Cisco
3 27 (47.37%) VMware
4 19 (33.33%) Citrix
5 12 (21.05%) NetApp
6 7 (12.28%) Avaya
6 7 (12.28%) Sophos
7 5 (8.77%) EMC
7 5 (8.77%) WatchGuard
8 3 (5.26%) Symantec
8 3 (5.26%) HP
9 2 (3.51%) Dell
9 2 (3.51%) Veeam
10 1 (1.75%) Oracle
10 1 (1.75%) Remedy
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