The first table below looks at the demand for the 2nd Line Support Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 231 239 230
Rank change year-on-year
+8 -9
Permanent jobs requiring a 2nd Line Support Engineer 25 15 6
As % of all permanent IT jobs located in the North West 0.35% 0.20% 0.084%
As % of the Job Titles category 0.37% 0.21% 0.087%
Number of salaries quoted 17 12 6
Average salary £24,000 £21,000 £28,000
Average salary % change year-on-year
+14.28% -25.00%
90% offered a salary of more than £21,500 £19,500 £23,750
10% offered a salary of more than £31,700 £27,100 £30,000
UK excluding London average salary £24,000 £25,000 £25,500
% change year-on-year
-4.00% -1.96%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6842 6993 6875
As % of all permanent IT jobs located in the North West 95.24% 95.27% 96.40%
Number of salaries quoted 5547 5863 6086
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £24,500 £24,000 £22,500
10% offered a salary of more than £52,500 £50,000 £51,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support Engineer
England

2nd Line Support Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the North West

2nd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the North West region.

2nd Line Support Engineer Salary Trend in the North West

2nd Line Support Engineer
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the North West region over the 3 months to 18 April 2014.

2nd Line Support Engineer Salary Histogram in the North West

2nd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +18 21 £24,000 +7.86% 4
Cheshire -3 3 £23,000 +12.19%
Merseyside -15 1 £29,500 -26.25%
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 45 (95.74%) Windows
2 36 (76.60%) Microsoft
3 29 (61.70%) Microsoft Certification
4 26 (55.32%) Windows 7
5 23 (48.94%) MS Excel
5 23 (48.94%) MS Exchange
6 20 (42.55%) Windows Server 2003
6 20 (42.55%) Active Directory
7 19 (40.43%) MCSE
8 18 (38.30%) Windows Server 2008
9 17 (36.17%) VMware Infrastructure
9 17 (36.17%) MCP
9 17 (36.17%) VMware
10 15 (31.91%) MS Office
10 15 (31.91%) Citrix
11 12 (25.53%) TCP/IP
11 12 (25.53%) Windows XP
12 11 (23.40%) VPN
12 11 (23.40%) ITIL
12 11 (23.40%) Service Management
12 11 (23.40%) MCTS
13 10 (21.28%) Hyper-V
14 9 (19.15%) Exchange Server 2007
14 9 (19.15%) MCSA
15 8 (17.02%) SQL
15 8 (17.02%) SLA
15 8 (17.02%) VMware Certified Professional (VCP)
15 8 (17.02%) Service Delivery
15 8 (17.02%) Security Cleared
16 7 (14.89%) SharePoint

2nd Line Support Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (48.94%) MS Exchange
2 9 (19.15%) Exchange Server 2007
3 7 (14.89%) SharePoint
Applications
1 23 (48.94%) MS Excel
2 15 (31.91%) MS Office
3 1 (2.13%) MS PowerPoint
3 1 (2.13%) MS Visio
Business Applications
1 1 (2.13%) Dynamics CRM
Cloud Services
1 6 (12.77%) Amazon AWS
Communications & Networking
1 12 (25.53%) TCP/IP
2 11 (23.40%) VPN
3 6 (12.77%) Internet
4 5 (10.64%) LAN
4 5 (10.64%) WAN
5 3 (6.38%) DNS
6 2 (4.26%) SAN
6 2 (4.26%) Firewall
7 1 (2.13%) Network Security
General
1 5 (10.64%) Greek Language
1 5 (10.64%) Polish Language
1 5 (10.64%) Retail
1 5 (10.64%) Telecoms
1 5 (10.64%) Finance
2 1 (2.13%) French Language
2 1 (2.13%) Legal
2 1 (2.13%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (12.77%) Web Services
Operating Systems
1 45 (95.74%) Windows
2 26 (55.32%) Windows 7
3 20 (42.55%) Windows Server 2003
4 18 (38.30%) Windows Server 2008
5 12 (25.53%) Windows XP
6 5 (10.64%) Windows Server 2012
7 3 (6.38%) Windows 8
8 1 (2.13%) Apple iOS
8 1 (2.13%) Android
Processes & Methodologies
1 11 (23.40%) ITIL
1 11 (23.40%) Service Management
2 8 (17.02%) Service Delivery
3 6 (12.77%) Change Control
4 4 (8.51%) Incident Management
5 1 (2.13%) Root Cause Analysis
5 1 (2.13%) Project Management
5 1 (2.13%) CRM
Programming Languages
1 8 (17.02%) SQL
Qualifications
1 29 (61.70%) Microsoft Certification
2 19 (40.43%) MCSE
3 17 (36.17%) MCP
4 11 (23.40%) MCTS
5 9 (19.15%) MCSA
6 8 (17.02%) VMware Certified Professional (VCP)
6 8 (17.02%) Security Cleared
7 6 (12.77%) MCITP
7 6 (12.77%) ITIL Certification
8 5 (10.64%) Citrix Certification
9 3 (6.38%) SC Cleared
10 2 (4.26%) HND
Quality Assurance & Compliance
1 8 (17.02%) SLA
System Software
1 20 (42.55%) Active Directory
2 17 (36.17%) VMware Infrastructure
3 10 (21.28%) Hyper-V
4 2 (4.26%) vSphere
5 1 (2.13%) XenApp
5 1 (2.13%) XenServer
5 1 (2.13%) XenDesktop
Systems Management
1 5 (10.64%) SCCM
1 5 (10.64%) SCOM
2 1 (2.13%) Systems Management Server (SMS)
Vendors
1 36 (76.60%) Microsoft
2 17 (36.17%) VMware
3 15 (31.91%) Citrix
4 6 (12.77%) Cisco
5 5 (10.64%) Fujitsu
6 3 (6.38%) HP
7 2 (4.26%) Dell
8 1 (2.13%) LANDesk
8 1 (2.13%) Symantec
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