The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 218 218 258
Rank change year-on-year
0 +40
Permanent jobs requiring a 2nd Line Support Engineer 30 20 14
As % of all permanent IT jobs located in the North West 0.43% 0.31% 0.18%
As % of the Job Titles category 0.45% 0.32% 0.19%
Number of salaries quoted 27 19 13
Average salary £25,000 £23,500 £22,500
Average salary % change year-on-year
+6.38% +4.44%
90% offered a salary of more than £21,700 £20,900 £18,300
10% offered a salary of more than £28,200 £35,400 £24,600
UK excluding London average salary £26,000 £25,000 £27,500
% change year-on-year
+4.00% -9.09%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6608 6170 7549
As % of all permanent IT jobs located in the North West 95.00% 95.11% 96.34%
Number of salaries quoted 5641 5176 6547
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the North West

2nd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the North West region.

2nd Line Support Engineer Salary Trend in the North West

2nd Line Support Engineer
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the North West region over the 3 months to 30 January 2015.

2nd Line Support Engineer Salary Histogram in the North West

2nd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the North West region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 22 £25,000 -3.84% 1
Cheshire -2 5 £35,500 +65.11% 1
Merseyside - 2 £23,750 - 1
Lancashire -6 1 £25,000 +6.38%
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 30 January 2015, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 44 (81.48%) Windows
2 36 (66.67%) Active Directory
3 32 (59.26%) Microsoft
4 25 (46.30%) MS Exchange
5 23 (42.59%) VMware
6 22 (40.74%) LAN
6 22 (40.74%) Cisco
6 22 (40.74%) DNS
7 21 (38.89%) DHCP
7 21 (38.89%) SQL Server
8 20 (37.04%) VMware Infrastructure
9 19 (35.19%) Firewall
10 18 (33.33%) MS Excel
11 16 (29.63%) WAN
12 14 (25.93%) Exchange Server 2010
13 13 (24.07%) Citrix
14 12 (22.22%) Crystal Reports
14 12 (22.22%) ITIL
15 11 (20.37%) Cisco Certification
15 11 (20.37%) VPN
15 11 (20.37%) Windows Server 2008
15 11 (20.37%) Hyper-V
16 9 (16.67%) Wireless
16 9 (16.67%) Microsoft Certification
16 9 (16.67%) CCNA
16 9 (16.67%) Android
16 9 (16.67%) Windows 7
17 8 (14.81%) vSphere
17 8 (14.81%) Windows Server 2012
17 8 (14.81%) Windows Server 2003

2nd Line Support Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 30 January 2015, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (46.30%) MS Exchange
2 14 (25.93%) Exchange Server 2010
3 7 (12.96%) SharePoint
3 7 (12.96%) SharePoint 2013
4 3 (5.56%) Exchange Server 2013
5 2 (3.70%) Exchange Server 2007
5 2 (3.70%) Exchange Server 2003
6 1 (1.85%) Blackberry Enterprise Server
Applications
1 18 (33.33%) MS Excel
2 8 (14.81%) MS Office
3 5 (9.26%) PowerPivot
4 3 (5.56%) MS PowerPoint
Cloud Services
1 5 (9.26%) Office 365
2 1 (1.85%) Microsoft Azure
Communications & Networking
1 22 (40.74%) LAN
1 22 (40.74%) DNS
2 21 (38.89%) DHCP
3 19 (35.19%) Firewall
4 16 (29.63%) WAN
5 11 (20.37%) VPN
6 9 (16.67%) Wireless
7 8 (14.81%) MPLS
8 7 (12.96%) SAN
9 6 (11.11%) VLAN
10 5 (9.26%) TCP/IP
10 5 (9.26%) Ethernet
11 4 (7.41%) VoIP
11 4 (7.41%) IPv4
11 4 (7.41%) Cisco IOS
12 2 (3.70%) Wi-Fi
13 1 (1.85%) IPstream
13 1 (1.85%) OSPF
13 1 (1.85%) Internet
13 1 (1.85%) BGP
Database & Business Intelligence
1 21 (38.89%) SQL Server
2 12 (22.22%) Crystal Reports
3 8 (14.81%) SQL Server Integration Services
4 3 (5.56%) SQL Server 2008
5 2 (3.70%) SQL Server 2012
6 1 (1.85%) SQL Server Reporting Services
6 1 (1.85%) SQL Server 2005
Development Applications
1 5 (9.26%) Subversion
1 5 (9.26%) Eclipse
1 5 (9.26%) Visual Studio
General
1 7 (12.96%) Finance
2 3 (5.56%) Banking
3 1 (1.85%) Law
3 1 (1.85%) Legal
3 1 (1.85%) Manufacturing
3 1 (1.85%) Front Office
3 1 (1.85%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (9.26%) .NET
1 5 (9.26%) SOAP
1 5 (9.26%) Web Services
2 1 (1.85%) Application Packaging
Miscellaneous
1 6 (11.11%) Management Information System
2 5 (9.26%) Replication
3 1 (1.85%) Blackberry
3 1 (1.85%) Analytical Skills
Operating Systems
1 44 (81.48%) Windows
2 11 (20.37%) Windows Server 2008
3 9 (16.67%) Android
3 9 (16.67%) Windows 7
4 8 (14.81%) Windows Server 2012
4 8 (14.81%) Windows Server 2003
5 6 (11.11%) Windows 8
5 6 (11.11%) Windows XP
6 3 (5.56%) Mac OS X
6 3 (5.56%) Linux
7 1 (1.85%) Windows 2000
Processes & Methodologies
1 12 (22.22%) ITIL
2 6 (11.11%) Disaster Recovery
3 5 (9.26%) Time Management
3 5 (9.26%) Validation
3 5 (9.26%) ERP
3 5 (9.26%) Android Development
3 5 (9.26%) Kalman Filter
3 5 (9.26%) Line Management
4 4 (7.41%) Incident Management
5 3 (5.56%) ISMS
5 3 (5.56%) ITIL V2
6 2 (3.70%) Problem Management
7 1 (1.85%) Service Delivery
7 1 (1.85%) Change Management
7 1 (1.85%) Service Continuity Management
7 1 (1.85%) Mentoring
Programming Languages
1 7 (12.96%) PowerShell
1 7 (12.96%) SQL
2 5 (9.26%) VB6
2 5 (9.26%) T-SQL
2 5 (9.26%) C
2 5 (9.26%) C#
2 5 (9.26%) VB
2 5 (9.26%) VB.NET
3 1 (1.85%) VBA
3 1 (1.85%) VBScript
Qualifications
1 11 (20.37%) Cisco Certification
2 9 (16.67%) Microsoft Certification
2 9 (16.67%) CCNA
3 4 (7.41%) MCSE
3 4 (7.41%) VMware Certified Professional (VCP)
4 3 (5.56%) MCITP
4 3 (5.56%) MCTS
5 2 (3.70%) NCDA
5 2 (3.70%) MCSA
5 2 (3.70%) CCNP
5 2 (3.70%) CCA
5 2 (3.70%) Citrix Certification
5 2 (3.70%) SC Cleared
5 2 (3.70%) Security Cleared
6 1 (1.85%) Degree
6 1 (1.85%) ITIL Certification
6 1 (1.85%) MCP
Quality Assurance & Compliance
1 6 (11.11%) SLA
2 3 (5.56%) ISO/IEC 27001
System Software
1 36 (66.67%) Active Directory
2 20 (37.04%) VMware Infrastructure
3 11 (20.37%) Hyper-V
4 8 (14.81%) vSphere
5 6 (11.11%) XenDesktop
6 2 (3.70%) XenApp
6 2 (3.70%) XenServer
7 1 (1.85%) VMware ESXi
Systems Management
1 7 (12.96%) WSUS
2 5 (9.26%) WMI
3 1 (1.85%) SCCM
3 1 (1.85%) SCDPM
Vendors
1 32 (59.26%) Microsoft
2 23 (42.59%) VMware
3 22 (40.74%) Cisco
4 13 (24.07%) Citrix
5 6 (11.11%) NetApp
6 5 (9.26%) WatchGuard
6 5 (9.26%) EMC
6 5 (9.26%) Avaya
6 5 (9.26%) Sophos
7 1 (1.85%) Redback
7 1 (1.85%) BT
7 1 (1.85%) HP
7 1 (1.85%) Juniper
7 1 (1.85%) Symantec
7 1 (1.85%) Oracle
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