The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 221 224 245
Rank change year-on-year
+3 +21
Permanent jobs requiring a 2nd Line Support Engineer 31 15 14
As % of all permanent IT jobs located in the North West 0.42% 0.22% 0.18%
As % of the Job Titles category 0.45% 0.23% 0.18%
Number of salaries quoted 29 15 13
Average salary £24,000 £23,500 £23,000
Average salary % change year-on-year
+2.12% +2.17%
90% offered a salary of more than £18,300 £20,500 £21,700
10% offered a salary of more than £28,000 £31,800 £30,100
UK excluding London average salary £26,000 £25,500 £27,500
% change year-on-year
+1.96% -7.27%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6897 6394 7659
As % of all permanent IT jobs located in the North West 94.34% 95.33% 96.45%
Number of salaries quoted 5931 5407 6751
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the North West

2nd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the North West region.

2nd Line Support Engineer Salary Trend in the North West

2nd Line Support Engineer
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the North West region over the 3 months to 24 December 2014.

2nd Line Support Engineer Salary Histogram in the North West

2nd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the North West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +3 25 £23,750 +10.46% 3
Cheshire +3 5 £33,000 +57.14% 2
Merseyside - 1 £27,000 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 24 December 2014, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 37 (77.08%) Windows
2 32 (66.67%) Active Directory
3 29 (60.42%) Microsoft
4 22 (45.83%) MS Exchange
5 21 (43.75%) VMware
6 19 (39.58%) LAN
6 19 (39.58%) Cisco
6 19 (39.58%) VMware Infrastructure
7 18 (37.50%) DHCP
7 18 (37.50%) DNS
8 17 (35.42%) SQL Server
9 16 (33.33%) Firewall
10 15 (31.25%) MS Excel
11 14 (29.17%) WAN
12 12 (25.00%) Crystal Reports
13 11 (22.92%) Citrix
13 11 (22.92%) Exchange Server 2010
14 10 (20.83%) ITIL
14 10 (20.83%) VPN
14 10 (20.83%) Cisco Certification
15 9 (18.75%) Hyper-V
16 8 (16.67%) CCNA
16 8 (16.67%) MPLS
16 8 (16.67%) Wireless
16 8 (16.67%) Android
17 7 (14.58%) MS Office
17 7 (14.58%) SharePoint
17 7 (14.58%) Microsoft Certification
17 7 (14.58%) Finance
17 7 (14.58%) SQL Server Integration Services

2nd Line Support Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 24 December 2014, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (45.83%) MS Exchange
2 11 (22.92%) Exchange Server 2010
3 7 (14.58%) SharePoint 2013
3 7 (14.58%) SharePoint
4 1 (2.08%) Exchange Server 2013
4 1 (2.08%) Blackberry Enterprise Server
4 1 (2.08%) Exchange Server 2003
4 1 (2.08%) Exchange Server 2007
Applications
1 15 (31.25%) MS Excel
2 7 (14.58%) MS Office
3 5 (10.42%) PowerPivot
4 3 (6.25%) MS PowerPoint
Cloud Services
1 5 (10.42%) Office 365
Communications & Networking
1 19 (39.58%) LAN
2 18 (37.50%) DHCP
2 18 (37.50%) DNS
3 16 (33.33%) Firewall
4 14 (29.17%) WAN
5 10 (20.83%) VPN
6 8 (16.67%) MPLS
6 8 (16.67%) Wireless
7 6 (12.50%) VLAN
8 5 (10.42%) SAN
9 4 (8.33%) Ethernet
10 3 (6.25%) VoIP
10 3 (6.25%) IPv4
10 3 (6.25%) TCP/IP
10 3 (6.25%) Cisco IOS
11 1 (2.08%) IPstream
11 1 (2.08%) OSPF
11 1 (2.08%) BGP
11 1 (2.08%) DSLAM
11 1 (2.08%) ICMP
Database & Business Intelligence
1 17 (35.42%) SQL Server
2 12 (25.00%) Crystal Reports
3 7 (14.58%) SQL Server Integration Services
4 1 (2.08%) SQL Server 2008
4 1 (2.08%) SQL Server 2012
Development Applications
1 5 (10.42%) Visual Studio
1 5 (10.42%) Eclipse
1 5 (10.42%) Subversion
General
1 7 (14.58%) Finance
2 3 (6.25%) Banking
3 1 (2.08%) Law
3 1 (2.08%) Legal
3 1 (2.08%) Front Office
3 1 (2.08%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (10.42%) .NET
1 5 (10.42%) SOAP
1 5 (10.42%) Web Services
Miscellaneous
1 6 (12.50%) Management Information System
2 5 (10.42%) Replication
3 1 (2.08%) Analytical Skills
3 1 (2.08%) Blackberry
Operating Systems
1 37 (77.08%) Windows
2 8 (16.67%) Android
3 7 (14.58%) Windows Server 2008
3 7 (14.58%) Windows 7
4 5 (10.42%) Windows Server 2003
4 5 (10.42%) Windows Server 2012
5 4 (8.33%) Windows 8
5 4 (8.33%) Windows XP
6 3 (6.25%) Linux
7 2 (4.17%) Mac OS X
8 1 (2.08%) Windows 2000
Processes & Methodologies
1 10 (20.83%) ITIL
2 6 (12.50%) Disaster Recovery
3 5 (10.42%) Validation
3 5 (10.42%) ERP
3 5 (10.42%) Android Development
3 5 (10.42%) Kalman Filter
3 5 (10.42%) Line Management
4 4 (8.33%) Incident Management
5 3 (6.25%) Time Management
5 3 (6.25%) ISMS
5 3 (6.25%) ITIL V2
6 2 (4.17%) Problem Management
7 1 (2.08%) Service Delivery
7 1 (2.08%) Change Management
7 1 (2.08%) Service Continuity Management
7 1 (2.08%) Mentoring
Programming Languages
1 7 (14.58%) PowerShell
2 6 (12.50%) SQL
3 5 (10.42%) T-SQL
3 5 (10.42%) VB
3 5 (10.42%) VB.NET
3 5 (10.42%) VB6
3 5 (10.42%) C
3 5 (10.42%) C#
Qualifications
1 10 (20.83%) Cisco Certification
2 8 (16.67%) CCNA
3 7 (14.58%) Microsoft Certification
4 4 (8.33%) VMware Certified Professional (VCP)
4 4 (8.33%) MCSE
5 3 (6.25%) MCITP
6 2 (4.17%) MCSA
6 2 (4.17%) CCNP
6 2 (4.17%) CCA
6 2 (4.17%) Citrix Certification
6 2 (4.17%) MCTS
7 1 (2.08%) ITIL Certification
7 1 (2.08%) Degree
7 1 (2.08%) NCDA
7 1 (2.08%) MCP
Quality Assurance & Compliance
1 6 (12.50%) SLA
2 3 (6.25%) ISO/IEC 27001
System Software
1 32 (66.67%) Active Directory
2 19 (39.58%) VMware Infrastructure
3 9 (18.75%) Hyper-V
4 7 (14.58%) vSphere
5 4 (8.33%) XenDesktop
6 1 (2.08%) VMware ESXi
6 1 (2.08%) XenApp
6 1 (2.08%) XenServer
Systems Management
1 7 (14.58%) WSUS
2 5 (10.42%) WMI
3 1 (2.08%) SCDPM
Vendors
1 29 (60.42%) Microsoft
2 21 (43.75%) VMware
3 19 (39.58%) Cisco
4 11 (22.92%) Citrix
5 5 (10.42%) Avaya
5 5 (10.42%) Sophos
5 5 (10.42%) EMC
5 5 (10.42%) WatchGuard
6 4 (8.33%) NetApp
7 1 (2.08%) Symantec
7 1 (2.08%) Juniper
7 1 (2.08%) Oracle
7 1 (2.08%) HP
7 1 (2.08%) BT
7 1 (2.08%) Redback
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