The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 240 230 239
Rank change year-on-year
-10 +9
Permanent jobs requiring a 2nd Line Support Engineer 23 12 13
As % of all permanent IT jobs located in the North West 0.31% 0.18% 0.18%
As % of the Job Titles category 0.32% 0.19% 0.19%
Number of salaries quoted 22 12 13
Average salary £26,000 £21,750 £26,000
Average salary % change year-on-year
+19.54% -16.34%
90% offered a salary of more than £17,600 £21,000 £20,500
10% offered a salary of more than £27,500 £23,950 £28,500
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7087 6412 6868
As % of all permanent IT jobs located in the North West 94.18% 94.47% 96.62%
Number of salaries quoted 5970 5501 5910
Average salary £38,500 £36,500 £35,000
Average salary % change year-on-year
+5.47% +4.28%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the North West

2nd Line Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the North West region.

2nd Line Support Engineer Salary Trend in the North West

2nd Line Support Engineer
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the North West region over the 3 months to 24 October 2014.

2nd Line Support Engineer Salary Histogram in the North West

2nd Line Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the North West region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 17 £23,250 +5.68% 4
Lancashire +5 5 £27,500 +17.02% 2
Cheshire -20 1 £17,500 -16.66%
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the North West

For the 6 months to 24 October 2014, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 29 (80.56%) Windows
2 21 (58.33%) Active Directory
3 18 (50.00%) Microsoft
4 15 (41.67%) MS Excel
5 11 (30.56%) ITIL
5 11 (30.56%) MS Exchange
5 11 (30.56%) Citrix
6 9 (25.00%) VMware
7 8 (22.22%) VMware Infrastructure
8 7 (19.44%) Windows 7
8 7 (19.44%) Cisco
8 7 (19.44%) MS Office
9 6 (16.67%) VPN
10 5 (13.89%) Telecoms
10 5 (13.89%) VB6
10 5 (13.89%) Subversion
10 5 (13.89%) Android
10 5 (13.89%) Windows Server 2008
10 5 (13.89%) Android Development
10 5 (13.89%) Hyper-V
10 5 (13.89%) Microsoft Certification
10 5 (13.89%) SLA
10 5 (13.89%) Eclipse
10 5 (13.89%) SOAP
10 5 (13.89%) Web Services
10 5 (13.89%) C#
10 5 (13.89%) VB
10 5 (13.89%) VB.NET
10 5 (13.89%) .NET
10 5 (13.89%) SQL Server

2nd Line Support Engineer
Top Related IT Skills in the North West by Category

For the 6 months to 24 October 2014, IT jobs across the North West region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (30.56%) MS Exchange
2 1 (2.78%) Exchange Server 2010
Applications
1 15 (41.67%) MS Excel
2 7 (19.44%) MS Office
3 4 (11.11%) MS PowerPoint
Business Applications
1 1 (2.78%) Dynamics CRM
Communications & Networking
1 6 (16.67%) VPN
2 4 (11.11%) DNS
3 3 (8.33%) LAN
3 3 (8.33%) DHCP
3 3 (8.33%) Firewall
4 1 (2.78%) VLAN
4 1 (2.78%) IPstream
4 1 (2.78%) Ethernet
4 1 (2.78%) RIP
4 1 (2.78%) SNMP
4 1 (2.78%) TCP/IP
4 1 (2.78%) WAN
4 1 (2.78%) SMTP
4 1 (2.78%) ADSL
4 1 (2.78%) Broadband
4 1 (2.78%) SAN
4 1 (2.78%) Internet
4 1 (2.78%) MPLS
4 1 (2.78%) OSPF
4 1 (2.78%) BGP
Database & Business Intelligence
1 5 (13.89%) SQL Server
1 5 (13.89%) Crystal Reports
Development Applications
1 5 (13.89%) Eclipse
1 5 (13.89%) Subversion
General
1 5 (13.89%) Telecoms
2 4 (11.11%) Finance
2 4 (11.11%) Banking
3 3 (8.33%) Retail
3 3 (8.33%) Greek Language
3 3 (8.33%) Polish Language
4 1 (2.78%) Law
4 1 (2.78%) Legal
4 1 (2.78%) Games
Libraries, Frameworks & Software Standards
1 5 (13.89%) .NET
1 5 (13.89%) SOAP
1 5 (13.89%) Web Services
Miscellaneous
1 2 (5.56%) Analytical Skills
Operating Systems
1 29 (80.56%) Windows
2 7 (19.44%) Windows 7
3 5 (13.89%) Android
3 5 (13.89%) Windows Server 2008
4 4 (11.11%) Windows XP
4 4 (11.11%) Windows Server 2003
4 4 (11.11%) Windows Server 2012
5 2 (5.56%) Linux
6 1 (2.78%) Windows 2000
6 1 (2.78%) Windows 8
Processes & Methodologies
1 11 (30.56%) ITIL
2 5 (13.89%) Android Development
3 4 (11.11%) ISMS
3 4 (11.11%) ITIL V2
3 4 (11.11%) Service Delivery
4 3 (8.33%) Service Management
5 2 (5.56%) Mentoring
6 1 (2.78%) Change Management
6 1 (2.78%) Disaster Recovery
6 1 (2.78%) Incident Management
6 1 (2.78%) Time Management
6 1 (2.78%) Service Continuity Management
6 1 (2.78%) CRM
Programming Languages
1 5 (13.89%) C#
1 5 (13.89%) VB
1 5 (13.89%) VB.NET
1 5 (13.89%) VB6
2 2 (5.56%) SQL
Qualifications
1 5 (13.89%) MCSE
1 5 (13.89%) Microsoft Certification
2 4 (11.11%) ITIL Certification
2 4 (11.11%) MCITP
2 4 (11.11%) Citrix Certification
3 3 (8.33%) Security Cleared
4 2 (5.56%) Cisco Certification
4 2 (5.56%) CCNA
4 2 (5.56%) MCP
5 1 (2.78%) HND
5 1 (2.78%) MCSA
5 1 (2.78%) CCA
5 1 (2.78%) Degree
5 1 (2.78%) VMware Certified Professional (VCP)
5 1 (2.78%) MCTS
Quality Assurance & Compliance
1 5 (13.89%) SLA
2 4 (11.11%) ISO/IEC 27001
System Software
1 21 (58.33%) Active Directory
2 8 (22.22%) VMware Infrastructure
3 5 (13.89%) Hyper-V
Systems Management
1 3 (8.33%) SCCM
1 3 (8.33%) SCOM
2 1 (2.78%) McAfee ePO
Vendors
1 18 (50.00%) Microsoft
2 11 (30.56%) Citrix
3 9 (25.00%) VMware
4 7 (19.44%) Cisco
5 3 (8.33%) Fujitsu
5 3 (8.33%) HP
6 2 (5.56%) Dell
7 1 (2.78%) Redback
7 1 (2.78%) Juniper
7 1 (2.78%) McAfee
7 1 (2.78%) BT
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