The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 73 85 106
Rank change year-on-year
+12 +21
Permanent jobs requiring a 2nd Line Support 19 8 3
As % of all permanent IT jobs located in North Yorkshire 2.01% 0.75% 0.25%
As % of the Job Titles category 2.04% 0.76% 0.26%
Number of salaries quoted 13 7 3
Average salary £25,000 £23,000 £23,500
Average salary % change year-on-year
+8.69% -2.12%
UK excluding London average salary £25,500 £24,500 £24,000
% change year-on-year
+4.08% +2.08%
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North Yorkshire
Permanent IT job ads with a match in the
Job Titles category
932 1059 1163
As % of all permanent IT jobs located in North Yorkshire 98.73% 98.70% 98.39%
Number of salaries quoted 798 939 844
Average salary £38,500 £37,500 £40,000
Average salary % change year-on-year
+2.66% -6.25%
90% offered a salary of more than £23,500 £22,500 £24,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in North Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in North Yorkshire

2nd Line Support
Salary Trend in North Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North Yorkshire region.

2nd Line Support Salary Trend in North Yorkshire

2nd Line Support
Job Locations in North Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North Yorkshire region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Harrogate +24 14 £25,000 -40.47%
York -7 4 £23,000 -4.16%
Skipton +10 1 £25,500 +10.86%
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in North Yorkshire

For the 6 months to 1 May 2016, IT jobs across the North Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 30 (81.08%) Windows
2 26 (70.27%) Microsoft
3 24 (64.86%) Windows Server
4 20 (54.05%) ITIL
5 18 (48.65%) Active Directory
6 16 (43.24%) CCNA
6 16 (43.24%) Cisco Certification
6 16 (43.24%) MS Office
7 14 (37.84%) VMware
8 13 (35.14%) VMware Infrastructure
9 12 (32.43%) SQL
10 11 (29.73%) Microsoft Certification
11 10 (27.03%) Cisco
11 10 (27.03%) Citrix
11 10 (27.03%) MS Exchange
12 8 (21.62%) Windows 7
13 6 (16.22%) BroadSoft
13 6 (16.22%) User Acceptance Testing
13 6 (16.22%) HTML
13 6 (16.22%) E-Commerce
13 6 (16.22%) CSS
13 6 (16.22%) MCSE
14 5 (13.51%) MS Excel
14 5 (13.51%) Internet
14 5 (13.51%) Retail
14 5 (13.51%) Time Management
15 4 (10.81%) Ticket Management
15 4 (10.81%) Intranet
15 4 (10.81%) TCP/IP
16 3 (8.11%) Unix

2nd Line Support
Top Related IT Skills in North Yorkshire by Category

For the 6 months to 1 May 2016, IT jobs across the North Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (27.03%) MS Exchange
2 2 (5.41%) Exchange Server 2003
3 1 (2.70%) Exchange Server 2007
3 1 (2.70%) Exchange Server 2013
Applications
1 16 (43.24%) MS Office
2 5 (13.51%) MS Excel
3 2 (5.41%) MS PowerPoint
Business Applications
1 2 (5.41%) Magento
Communications & Networking
1 5 (13.51%) Internet
2 4 (10.81%) Intranet
2 4 (10.81%) TCP/IP
3 2 (5.41%) Firewall
4 1 (2.70%) DHCP
4 1 (2.70%) DNS
4 1 (2.70%) VPN
Database & Business Intelligence
1 1 (2.70%) SQL Server
General
1 5 (13.51%) Retail
2 1 (2.70%) Finance
Libraries, Frameworks & Software Standards
1 6 (16.22%) CSS
1 6 (16.22%) HTML
Miscellaneous
1 3 (8.11%) Analytical Skills
1 3 (8.11%) Data Centre
2 2 (5.41%) Replication
3 1 (2.70%) FMCG
Operating Systems
1 30 (81.08%) Windows
2 24 (64.86%) Windows Server
3 8 (21.62%) Windows 7
4 3 (8.11%) Unix
4 3 (8.11%) Windows 8
4 3 (8.11%) Windows Server 2003
4 3 (8.11%) Windows Server 2008
4 3 (8.11%) Windows XP
5 2 (5.41%) Windows Server 2012
6 1 (2.70%) Windows 10
Processes & Methodologies
1 20 (54.05%) ITIL
2 6 (16.22%) E-Commerce
2 6 (16.22%) User Acceptance Testing
3 5 (13.51%) Time Management
4 4 (10.81%) Ticket Management
5 3 (8.11%) BCP
5 3 (8.11%) Coaching
5 3 (8.11%) Continuous Improvement
5 3 (8.11%) Incident Management
5 3 (8.11%) ITIL V3
5 3 (8.11%) Line Management
5 3 (8.11%) Supplier Management
5 3 (8.11%) Trend Analysis
6 1 (2.70%) ERP
6 1 (2.70%) Facilities Management
6 1 (2.70%) Root Cause Analysis
6 1 (2.70%) Service Delivery
Programming Languages
1 12 (32.43%) SQL
Qualifications
1 16 (43.24%) CCNA
1 16 (43.24%) Cisco Certification
2 11 (29.73%) Microsoft Certification
3 6 (16.22%) MCSE
4 3 (8.11%) ITIL Certification
5 2 (5.41%) MCITP
6 1 (2.70%) Degree
6 1 (2.70%) ITIL Foundation Certificate
6 1 (2.70%) MCSA
6 1 (2.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (5.41%) PCI DSS
System Software
1 18 (48.65%) Active Directory
2 13 (35.14%) VMware Infrastructure
3 2 (5.41%) Terminal Server
4 1 (2.70%) Hyper-V
4 1 (2.70%) vSphere
Systems Management
1 1 (2.70%) SCCM
Vendors
1 26 (70.27%) Microsoft
2 14 (37.84%) VMware
3 10 (27.03%) Cisco
3 10 (27.03%) Citrix
4 6 (16.22%) BroadSoft
5 3 (8.11%) BT
5 3 (8.11%) Openreach
6 1 (2.70%) Avaya
6 1 (2.70%) Sage
North Yorkshire
Oscar
Salary: £19000 - £23000 per annum
Posted: 5 days ago