Customer Service Jobs in Northampton

Customer Service
Northamptonshire > Northampton

The following table provides summary statistics for permanent job vacancies advertised in Northampton with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 14 16 22
Rank change year-on-year +2 +6 -8
Permanent jobs citing Customer Service 36 27 22
As % of all permanent jobs advertised in Northampton 8.74% 8.79% 7.43%
As % of the Processes & Methodologies category 11.15% 9.61% 7.83%
Number of salaries quoted 28 24 15
10th Percentile £24,925 - £21,550
25th Percentile £28,250 £22,500 £23,000
Median annual salary (50th Percentile) £42,500 £30,000 £24,000
Median % change year-on-year +41.67% +25.00% -46.67%
75th Percentile £50,000 - £29,000
90th Percentile £52,500 £31,500 £32,050
Northamptonshire median annual salary £36,736 £30,000 £28,000
% change year-on-year +22.45% +7.14% -

All Process and Methodology Skills
Northampton

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northampton with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 323 281 281
As % of all permanent jobs advertised in Northampton 78.40% 91.53% 94.93%
Number of salaries quoted 267 164 216
10th Percentile £24,750 £26,250 £28,875
25th Percentile £31,125 £31,438 £38,500
Median annual salary (50th Percentile) £42,500 £50,000 £50,000
Median % change year-on-year -15.00% - -
75th Percentile £52,500 £67,500 £65,000
90th Percentile £63,750 £78,500 £80,000
Northamptonshire median annual salary £41,000 £52,500 £50,000
% change year-on-year -21.90% +5.00% +11.11%

Customer Service
Job Vacancy Trend in Northampton

Job postings citing Customer Service as a proportion of all IT jobs advertised in Northampton.

Job vacancy trend for Customer Service in Northampton

Customer Service
Salary Trend in Northampton

3-month moving average salary quoted in jobs citing Customer Service in Northampton.

Salary trend for Customer Service in Northampton

Customer Service
Salary Histogram in Northampton

Salary distribution for jobs citing Customer Service in Northampton over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Northampton

Customer Service
Co-occurring Skills and Capabilities in Northampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.78%) Microsoft Exchange
Applications
1 4 (11.11%) Microsoft Office
2 1 (2.78%) Microsoft Excel
Business Applications
1 1 (2.78%) NetSuite
Cloud Services
1 11 (30.56%) Microsoft 365
2 1 (2.78%) Azure
2 1 (2.78%) Google Sheets
2 1 (2.78%) Power Platform
Communications & Networking
1 6 (16.67%) Internet
2 5 (13.89%) SAN
3 4 (11.11%) DHCP
3 4 (11.11%) DNS
3 4 (11.11%) TCP/IP
4 1 (2.78%) VPN
Database & Business Intelligence
1 1 (2.78%) Power BI
1 1 (2.78%) SQL Server
1 1 (2.78%) SQL Server Analysis Services
1 1 (2.78%) SQL Server Integration Services
1 1 (2.78%) SQL Server Reporting Services
Development Applications
1 2 (5.56%) Git
General
1 8 (22.22%) Social Skills
2 3 (8.33%) Public Sector
2 3 (8.33%) Telecoms
3 2 (5.56%) Automotive
4 1 (2.78%) Analytical Skills
4 1 (2.78%) Finance
4 1 (2.78%) Retail
Job Titles
1 10 (27.78%) IT Engineer
2 6 (16.67%) IT Support
2 6 (16.67%) Systems Engineer
3 5 (13.89%) 3rd Line Support
3 5 (13.89%) Support Engineer
4 4 (11.11%) 1st Line Support
4 4 (11.11%) IT Support Engineer
4 4 (11.11%) IT Technician
5 3 (8.33%) Installation Supervisor
5 3 (8.33%) Technical Support
6 2 (5.56%) 1st Line Technical Support
6 2 (5.56%) Analyst
6 2 (5.56%) C++ Software Engineer
6 2 (5.56%) E-Commerce Manager
6 2 (5.56%) Help Desk Support
6 2 (5.56%) Software Engineer
7 1 (2.78%) 1st Line Support Analyst
7 1 (2.78%) Embedded Engineer
7 1 (2.78%) HR Analyst
7 1 (2.78%) Lead
Miscellaneous
1 6 (16.67%) Mobile App
2 2 (5.56%) Embedded Systems
2 2 (5.56%) FMCG
2 2 (5.56%) iPhone
2 2 (5.56%) Onboarding
2 2 (5.56%) Self-Motivation
Operating Systems
1 17 (47.22%) Windows
2 5 (13.89%) Windows Server
2 5 (13.89%) Windows Server 2019
3 4 (11.11%) Windows 8
4 1 (2.78%) Windows 7
Processes & Methodologies
1 6 (16.67%) Requirements Analysis
2 5 (13.89%) Problem Management
2 5 (13.89%) Root Cause Analysis
3 4 (11.11%) Agile
3 4 (11.11%) Mathematics
3 4 (11.11%) Problem-Solving
4 2 (5.56%) Customer Retention
4 2 (5.56%) E-Commerce
4 2 (5.56%) Project Delivery
4 2 (5.56%) Software Engineering
5 1 (2.78%) Business Intelligence
5 1 (2.78%) Computer Science
5 1 (2.78%) Customer Requirements
5 1 (2.78%) Data Entry
5 1 (2.78%) ITSM
5 1 (2.78%) Line Management
5 1 (2.78%) Mentoring
5 1 (2.78%) Multichannel Retail
5 1 (2.78%) Operations Management
5 1 (2.78%) Service Management
Programming Languages
1 2 (5.56%) C++
2 1 (2.78%) SQL
Qualifications
1 2 (5.56%) DBS Check
2 1 (2.78%) Degree
2 1 (2.78%) HNC
2 1 (2.78%) HND
2 1 (2.78%) Microsoft Certification
Quality Assurance & Compliance
1 3 (8.33%) QA
2 1 (2.78%) GDPR
System Software
1 9 (25.00%) Hyper-V
2 5 (13.89%) VMware Infrastructure
2 5 (13.89%) vSphere
3 4 (11.11%) Active Directory
Systems Management
1 4 (11.11%) Microsoft Intune
Vendors
1 18 (50.00%) Microsoft
2 5 (13.89%) Dell
2 5 (13.89%) HP
2 5 (13.89%) VMware
3 1 (2.78%) Google
3 1 (2.78%) Oracle