The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 119 135 126
Rank change year-on-year
+16 -9
Permanent jobs citing Customer Engagement 19 10 2
As % of all permanent IT jobs located in Reading 0.80% 0.42% 0.10%
As % of the Processes & Methodologies category 1.00% 0.54% 0.14%
Number of salaries quoted 17 9 2
Average salary £75,000 £50,000 £92,500
Average salary % change year-on-year
+50.00% -45.94%
90% offered a salary of more than £70,000 £39,000 £66,500
10% offered a salary of more than £100,000 £78,000 £118,500
UK excluding London average salary £60,000 £50,000 £45,000
% change year-on-year
+20.00% +11.11%
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1909 1867 1424
As % of all permanent IT jobs located in Reading 80.62% 78.81% 74.63%
Number of salaries quoted 1296 1415 1195
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £33,500 £31,000 £32,500
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Reading region.

Customer Engagement Salary Trend in Reading

Customer Engagement
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Reading region over the 3 months to 23 January 2015.

Customer Engagement Salary Histogram in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 23 January 2015, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 16 (55.17%) Degree
2 14 (48.28%) JIRA
2 14 (48.28%) Business Analysis
2 14 (48.28%) Use Case
2 14 (48.28%) hybris
2 14 (48.28%) iPad
2 14 (48.28%) Business Process Mapping
2 14 (48.28%) User Experience
2 14 (48.28%) CRM
2 14 (48.28%) E-Commerce
2 14 (48.28%) B2C
2 14 (48.28%) Agile Software Development
2 14 (48.28%) Retail
2 14 (48.28%) Stakeholder Management
2 14 (48.28%) Scrum
3 11 (37.93%) Telecoms
3 11 (37.93%) ITIL
4 7 (24.14%) PRINCE2
4 7 (24.14%) Six Sigma
4 7 (24.14%) TOGAF
4 7 (24.14%) Mentoring
5 5 (17.24%) Microsoft Azure
6 4 (13.79%) Microsoft
7 2 (6.90%) Terremark
7 2 (6.90%) Office 365
7 2 (6.90%) Rackspace
7 2 (6.90%) IaaS
7 2 (6.90%) OpenFlow
7 2 (6.90%) Cloud Computing
7 2 (6.90%) Lync

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 23 January 2015, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.90%) Lync
2 1 (3.45%) IIS
2 1 (3.45%) BizTalk Server
Applications
1 2 (6.90%) MS Excel
Cloud Services
1 5 (17.24%) Microsoft Azure
2 2 (6.90%) Terremark
2 2 (6.90%) Office 365
2 2 (6.90%) IaaS
2 2 (6.90%) Cloud Computing
2 2 (6.90%) SaaS
2 2 (6.90%) PaaS
Communications & Networking
1 2 (6.90%) OpenFlow
2 1 (3.45%) Wireshark
Database & Business Intelligence
1 1 (3.45%) SQL Server
Development Applications
1 14 (48.28%) JIRA
2 1 (3.45%) Visual Studio
2 1 (3.45%) Fiddler
General
1 14 (48.28%) Retail
2 11 (37.93%) Telecoms
3 2 (6.90%) Finance
Job Titles
1 14 (48.28%) Agile Business Analyst
1 14 (48.28%) E-Commerce Business Analyst
1 14 (48.28%) Business Analyst
1 14 (48.28%) Analyst
2 7 (24.14%) Enterprise Architect
2 7 (24.14%) Architect
3 6 (20.69%) Consultant
4 3 (10.34%) Cloud Consultant
5 2 (6.90%) Solutions Consultant
5 2 (6.90%) Technical Consultant
5 2 (6.90%) Field Engineer
5 2 (6.90%) IT Consultant
6 1 (3.45%) Microsoft Consultant
6 1 (3.45%) BizTalk Consultant
Libraries, Frameworks & Software Standards
1 2 (6.90%) Web Services
1 2 (6.90%) .NET
2 1 (3.45%) ASP.NET
2 1 (3.45%) .NET Framework
Miscellaneous
1 14 (48.28%) iPad
1 14 (48.28%) User Experience
2 2 (6.90%) Economics
Operating Systems
1 2 (6.90%) Windows
Processes & Methodologies
1 14 (48.28%) Business Analysis
1 14 (48.28%) Use Case
1 14 (48.28%) Business Process Mapping
1 14 (48.28%) CRM
1 14 (48.28%) E-Commerce
1 14 (48.28%) B2C
1 14 (48.28%) Agile Software Development
1 14 (48.28%) Stakeholder Management
1 14 (48.28%) Scrum
2 11 (37.93%) ITIL
3 7 (24.14%) PRINCE2
3 7 (24.14%) Six Sigma
3 7 (24.14%) TOGAF
3 7 (24.14%) Mentoring
4 2 (6.90%) eTOM
4 2 (6.90%) Business Development
4 2 (6.90%) Configuration Management
4 2 (6.90%) Service Management
Programming Languages
1 1 (3.45%) C#
Qualifications
1 16 (55.17%) Degree
2 2 (6.90%) ITIL Certification
2 2 (6.90%) MBA
Vendors
1 14 (48.28%) hybris
2 4 (13.79%) Microsoft
3 2 (6.90%) Rackspace
3 2 (6.90%) Google