The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 131 134 126
Rank change year-on-year
+3 -8
Permanent jobs citing Customer Engagement 7 2 9
As % of all permanent IT jobs located in Reading 0.30% 0.088% 0.41%
As % of the Processes & Methodologies category 0.40% 0.13% 0.53%
Number of salaries quoted 5 2 3
Average salary £45,000 £50,000 £77,500
Average salary % change year-on-year
-10.00% -35.48%
UK excluding London average salary £50,000 £40,000 £50,500
% change year-on-year
+25.00% -20.79%
Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1734 1584 1707
As % of all permanent IT jobs located in Reading 73.57% 69.93% 76.93%
Number of salaries quoted 1194 1234 1443
Average salary £50,000 £46,000 £45,000
Average salary % change year-on-year
+8.69% +2.22%
90% offered a salary of more than £35,000 £33,000 £32,500
10% offered a salary of more than £80,000 £63,000 £70,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Customer Engagement
Berkshire

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Reading region.

Customer Engagement Salary Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 25 July 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 12 (54.55%) MS Office
2 8 (36.36%) QA
3 7 (31.82%) Windows
3 7 (31.82%) IIS
3 7 (31.82%) Active Directory
4 5 (22.73%) Change Management
5 4 (18.18%) Data Security
5 4 (18.18%) CLARiiON
5 4 (18.18%) Stakeholder Management
5 4 (18.18%) Systems Analysis
5 4 (18.18%) Business Analysis
5 4 (18.18%) Exchange Server 2007
5 4 (18.18%) SCCM
5 4 (18.18%) Network Security
5 4 (18.18%) PCI DSS
5 4 (18.18%) Exchange Server 2003
5 4 (18.18%) Brand Management
5 4 (18.18%) VMware ESXi
5 4 (18.18%) F5
5 4 (18.18%) Exchange Server 2013
5 4 (18.18%) ServiceNow
5 4 (18.18%) EMC
5 4 (18.18%) ISA Server
5 4 (18.18%) ARCserve
5 4 (18.18%) ITIL
5 4 (18.18%) DHCP
5 4 (18.18%) OO
5 4 (18.18%) MS Visio
5 4 (18.18%) MS Exchange
5 4 (18.18%) C#

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 25 July 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 7 (31.82%) IIS
2 4 (18.18%) MS Exchange
2 4 (18.18%) Exchange Server 2003
2 4 (18.18%) Exchange Server 2007
2 4 (18.18%) Exchange Server 2013
Applications
1 12 (54.55%) MS Office
2 4 (18.18%) MS Visio
Cloud Services
1 3 (13.64%) Microsoft Azure
2 1 (4.55%) Cloud Computing
Communications & Networking
1 4 (18.18%) DHCP
1 4 (18.18%) DNS
1 4 (18.18%) Network Security
2 1 (4.55%) VPN
2 1 (4.55%) PBX
2 1 (4.55%) WAN
Database & Business Intelligence
1 3 (13.64%) SQL Server
General
1 3 (13.64%) Telecoms
2 2 (9.09%) Hungarian Language
3 1 (4.55%) Spanish Language
3 1 (4.55%) Marketing
Job Titles
1 5 (22.73%) Operations Manager
2 4 (18.18%) Infrastructure Engineer
2 4 (18.18%) Business Analyst
2 4 (18.18%) Analyst
2 4 (18.18%) Business Systems Analyst
2 4 (18.18%) Systems Analyst
2 4 (18.18%) Account Manager
3 3 (13.64%) Engagement Manager
3 3 (13.64%) Technical Account Manager
3 3 (13.64%) Technical Manager
4 1 (4.55%) Senior Service Management Consultant
4 1 (4.55%) Senior Management Consultant
4 1 (4.55%) Service Management Consultant
4 1 (4.55%) Senior Account Manager
4 1 (4.55%) Senior Consultant
4 1 (4.55%) Consultant
4 1 (4.55%) IT Consultant
4 1 (4.55%) Management Consultant
4 1 (4.55%) Technical Design Authority
4 1 (4.55%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (13.64%) Web Services
Miscellaneous
1 4 (18.18%) CLARiiON
2 3 (13.64%) IPTV
3 1 (4.55%) Smartcard
3 1 (4.55%) PKI
Operating Systems
1 7 (31.82%) Windows
2 3 (13.64%) Windows Server 2008
Processes & Methodologies
1 5 (22.73%) Change Management
2 4 (18.18%) Data Security
2 4 (18.18%) ITIL
2 4 (18.18%) OO
2 4 (18.18%) Project Management
2 4 (18.18%) Stakeholder Management
2 4 (18.18%) Systems Analysis
2 4 (18.18%) Business Analysis
2 4 (18.18%) Brand Management
3 2 (9.09%) Service Management
4 1 (4.55%) Service Delivery
4 1 (4.55%) Migration
4 1 (4.55%) ITSM
4 1 (4.55%) ITIL V3
4 1 (4.55%) Product Management
Programming Languages
1 4 (18.18%) C#
1 4 (18.18%) C++
Quality Assurance & Compliance
1 8 (36.36%) QA
2 4 (18.18%) PCI DSS
2 4 (18.18%) Sarbanes-Oxley
System Software
1 7 (31.82%) Active Directory
2 4 (18.18%) ISA Server
2 4 (18.18%) VMware ESXi
3 2 (9.09%) VMware ESX
3 2 (9.09%) VMware Infrastructure
Systems Management
1 4 (18.18%) ARCserve
1 4 (18.18%) SCCM
Vendors
1 4 (18.18%) EMC
1 4 (18.18%) McAfee
1 4 (18.18%) Websense
1 4 (18.18%) F5
1 4 (18.18%) ServiceNow
2 3 (13.64%) Microsoft
3 2 (9.09%) VMware
4 1 (4.55%) Huawei
Reading, Berkshire
Austin Fraser
Salary: £60000.00 - £75000.00 per annum + 10K bonus
Posted: Yesterday