The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 113 124 137
Rank change year-on-year
+11 +13
Permanent jobs citing Customer Engagement 28 14 2
As % of all permanent IT jobs located in Reading 1.19% 0.63% 0.100%
As % of the Processes & Methodologies category 1.47% 0.80% 0.14%
Number of salaries quoted 18 11 2
Average salary £75,000 £60,000 £92,500
Average salary % change year-on-year
+25.00% -35.13%
90% offered a salary of more than £61,000 £60,000 £66,500
10% offered a salary of more than £90,000 £77,500 £118,500
UK excluding London average salary £50,000 £50,000 £50,000
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1900 1744 1466
As % of all permanent IT jobs located in Reading 80.71% 78.21% 72.94%
Number of salaries quoted 1304 1324 1198
Average salary £50,000 £49,000 £45,000
Average salary % change year-on-year
+2.04% +8.88%
90% offered a salary of more than £35,000 £31,000 £32,500
10% offered a salary of more than £75,000 £67,500 £67,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Reading region.

Customer Engagement Salary Trend in Reading

Customer Engagement
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Reading region over the 3 months to 4 March 2015.

Customer Engagement Salary Histogram in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 4 March 2015, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 25 (55.56%) Degree
2 22 (48.89%) CRM
3 21 (46.67%) Telecoms
4 20 (44.44%) Retail
5 19 (42.22%) Agile Software Development
5 19 (42.22%) Stakeholder Management
5 19 (42.22%) Scrum
5 19 (42.22%) JIRA
5 19 (42.22%) Business Analysis
5 19 (42.22%) Use Case
5 19 (42.22%) B2C
5 19 (42.22%) E-Commerce
5 19 (42.22%) hybris
5 19 (42.22%) iPad
5 19 (42.22%) Business Process Mapping
5 19 (42.22%) User Experience
6 11 (24.44%) ITIL
7 8 (17.78%) Cloud Computing
7 8 (17.78%) Marketing
8 7 (15.56%) Microsoft Azure
9 6 (13.33%) TOGAF
9 6 (13.33%) Six Sigma
9 6 (13.33%) PRINCE2
9 6 (13.33%) Mentoring
10 5 (11.11%) Microsoft
10 5 (11.11%) Service Management
10 5 (11.11%) Technical Architecture
11 4 (8.89%) IPTV
12 3 (6.67%) Terremark
12 3 (6.67%) Office 365

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 4 March 2015, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.67%) Lync
2 1 (2.22%) BizTalk Server
2 1 (2.22%) IIS
Applications
1 2 (4.44%) MS Excel
Cloud Services
1 8 (17.78%) Cloud Computing
2 7 (15.56%) Microsoft Azure
3 3 (6.67%) Terremark
3 3 (6.67%) Office 365
3 3 (6.67%) IaaS
3 3 (6.67%) SaaS
3 3 (6.67%) PaaS
Communications & Networking
1 3 (6.67%) OpenFlow
1 3 (6.67%) NGN
1 3 (6.67%) DSLAM
1 3 (6.67%) ATM
1 3 (6.67%) Broadband
1 3 (6.67%) SDH
2 1 (2.22%) Wireshark
2 1 (2.22%) SMS
Database & Business Intelligence
1 1 (2.22%) SQL Server
Development Applications
1 19 (42.22%) JIRA
2 1 (2.22%) Fiddler
2 1 (2.22%) Visual Studio
General
1 21 (46.67%) Telecoms
2 20 (44.44%) Retail
3 8 (17.78%) Marketing
4 3 (6.67%) Finance
5 1 (2.22%) Advertising
Job Titles
1 19 (42.22%) Agile Business Analyst
1 19 (42.22%) Business Analyst
1 19 (42.22%) Analyst
1 19 (42.22%) E-Commerce Business Analyst
2 8 (17.78%) Consultant
3 6 (13.33%) Enterprise Architect
3 6 (13.33%) Architect
4 5 (11.11%) Senior Manager
4 5 (11.11%) Marketing Manager
5 4 (8.89%) Cloud Consultant
6 3 (6.67%) Technical Consultant
6 3 (6.67%) Account Manager
7 2 (4.44%) IT Consultant
7 2 (4.44%) Field Engineer
7 2 (4.44%) Solutions Consultant
8 1 (2.22%) Technical Marketing Manager
8 1 (2.22%) BizTalk Consultant
8 1 (2.22%) Support Manager
8 1 (2.22%) Pre Sales Consultant
8 1 (2.22%) Technical Manager
Libraries, Frameworks & Software Standards
1 3 (6.67%) Web Services
2 2 (4.44%) .NET
3 1 (2.22%) .NET Framework
3 1 (2.22%) ASP.NET
Miscellaneous
1 19 (42.22%) iPad
1 19 (42.22%) User Experience
2 4 (8.89%) IPTV
3 3 (6.67%) Economics
3 3 (6.67%) STB
4 1 (2.22%) MPEG
4 1 (2.22%) Over-the-Top Content
Operating Systems
1 2 (4.44%) Windows
Processes & Methodologies
1 22 (48.89%) CRM
2 19 (42.22%) Agile Software Development
2 19 (42.22%) Stakeholder Management
2 19 (42.22%) Scrum
2 19 (42.22%) Business Analysis
2 19 (42.22%) Use Case
2 19 (42.22%) B2C
2 19 (42.22%) E-Commerce
2 19 (42.22%) Business Process Mapping
3 11 (24.44%) ITIL
4 6 (13.33%) TOGAF
4 6 (13.33%) Six Sigma
4 6 (13.33%) PRINCE2
4 6 (13.33%) Mentoring
5 5 (11.11%) Service Management
5 5 (11.11%) Technical Architecture
6 3 (6.67%) Product Management
6 3 (6.67%) eTOM
6 3 (6.67%) Business Development
6 3 (6.67%) Configuration Management
Programming Languages
1 1 (2.22%) C#
Qualifications
1 25 (55.56%) Degree
2 3 (6.67%) MBA
2 3 (6.67%) ITIL Certification
3 2 (4.44%) VCP4
Quality Assurance & Compliance
1 1 (2.22%) SLA
Vendors
1 19 (42.22%) hybris
2 5 (11.11%) Microsoft
3 3 (6.67%) Rackspace
3 3 (6.67%) Google
Reading, Berkshire
83Zero
Salary: From £35,000 to £40,000 per annum
Posted: 6 days ago