The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 135 132 133
Rank change year-on-year
-3 +1
Permanent jobs citing Customer Engagement 10 8 5
As % of all permanent IT jobs located in Reading 0.44% 0.33% 0.22%
As % of the Processes & Methodologies category 0.54% 0.43% 0.31%
Number of salaries quoted 6 6 4
Average salary £75,000 £45,000 £51,250
Average salary % change year-on-year
+66.66% -12.19%
UK excluding London average salary £50,000 £50,000 £37,500
% change year-on-year
- +33.33%
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1869 1850 1602
As % of all permanent IT jobs located in Reading 81.90% 76.89% 71.20%
Number of salaries quoted 1352 1281 1271
Average salary £50,000 £50,000 £45,000
Average salary % change year-on-year
- +11.11%
90% offered a salary of more than £35,000 £35,000 £33,000
10% offered a salary of more than £75,000 £70,000 £77,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Reading region.

Customer Engagement Salary Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 3 July 2015, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 26 (65.00%) Degree
2 20 (50.00%) CRM
3 18 (45.00%) Telecoms
3 18 (45.00%) Retail
4 17 (42.50%) Stakeholder Management
4 17 (42.50%) Scrum
4 17 (42.50%) E-Commerce
4 17 (42.50%) B2C
4 17 (42.50%) Use Case
4 17 (42.50%) hybris
4 17 (42.50%) iPad
4 17 (42.50%) Business Analysis
4 17 (42.50%) Agile Software Development
4 17 (42.50%) JIRA
4 17 (42.50%) User Experience
4 17 (42.50%) Business Process Mapping
5 10 (25.00%) Cloud Computing
5 10 (25.00%) Marketing
6 8 (20.00%) Microsoft Azure
7 7 (17.50%) Technical Architecture
8 6 (15.00%) Service Management
8 6 (15.00%) ITIL
9 5 (12.50%) Microsoft
10 4 (10.00%) Data Centre
10 4 (10.00%) IPTV
11 3 (7.50%) OpenFlow
11 3 (7.50%) Rackspace
11 3 (7.50%) IaaS
11 3 (7.50%) Data Centre Operations
11 3 (7.50%) Terremark

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 3 July 2015, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.00%) IIS
1 2 (5.00%) Lync
Applications
1 3 (7.50%) MS Excel
Cloud Services
1 10 (25.00%) Cloud Computing
2 8 (20.00%) Microsoft Azure
3 3 (7.50%) Amazon AWS
3 3 (7.50%) SaaS
3 3 (7.50%) PaaS
3 3 (7.50%) Office 365
3 3 (7.50%) IaaS
3 3 (7.50%) Terremark
Communications & Networking
1 3 (7.50%) ATM
1 3 (7.50%) Broadband
1 3 (7.50%) SDH
1 3 (7.50%) DNS
1 3 (7.50%) DSLAM
1 3 (7.50%) NGN
1 3 (7.50%) OpenFlow
2 2 (5.00%) DHCP
3 1 (2.50%) HTTP
3 1 (2.50%) VPN
3 1 (2.50%) Wireshark
3 1 (2.50%) HTTPS
3 1 (2.50%) SSL
3 1 (2.50%) Internet
3 1 (2.50%) SMS
Development Applications
1 17 (42.50%) JIRA
2 1 (2.50%) Fiddler
2 1 (2.50%) Visual Studio
General
1 18 (45.00%) Telecoms
1 18 (45.00%) Retail
2 10 (25.00%) Marketing
3 3 (7.50%) Finance
4 1 (2.50%) Advertising
Job Titles
1 17 (42.50%) Business Analyst
1 17 (42.50%) Analyst
2 13 (32.50%) Agile Business Analyst
2 13 (32.50%) E-Commerce Business Analyst
3 8 (20.00%) Consultant
4 7 (17.50%) Senior Manager
4 7 (17.50%) Marketing Manager
5 5 (12.50%) Technical Consultant
6 3 (7.50%) Account Manager
6 3 (7.50%) Cloud Consultant
7 1 (2.50%) Senior Account Manager
7 1 (2.50%) Technical Pre Sales Consultant
7 1 (2.50%) Engagement Manager
7 1 (2.50%) Solutions Consultant
7 1 (2.50%) Technical Marketing Manager
7 1 (2.50%) Sales Consultant
7 1 (2.50%) Service Manager
7 1 (2.50%) Sales Manager
7 1 (2.50%) Technical Manager
7 1 (2.50%) Support Manager
Libraries, Frameworks & Software Standards
1 3 (7.50%) Web Services
2 1 (2.50%) Ajax
2 1 (2.50%) WCF
2 1 (2.50%) Silverlight
2 1 (2.50%) LINQ
2 1 (2.50%) REST
2 1 (2.50%) Windows Identity Foundation
2 1 (2.50%) FastCGI
2 1 (2.50%) HTML
2 1 (2.50%) .NET
2 1 (2.50%) ADO.NET
2 1 (2.50%) ASP.NET
2 1 (2.50%) CSS
Miscellaneous
1 17 (42.50%) iPad
1 17 (42.50%) User Experience
2 4 (10.00%) IPTV
2 4 (10.00%) Data Centre
3 3 (7.50%) STB
3 3 (7.50%) Economics
4 1 (2.50%) Over-the-Top Content
4 1 (2.50%) Client/Server
4 1 (2.50%) MPEG
4 1 (2.50%) Management Information System
4 1 (2.50%) Replication
4 1 (2.50%) Private Cloud
4 1 (2.50%) BYOD
Operating Systems
1 3 (7.50%) Windows
Processes & Methodologies
1 20 (50.00%) CRM
2 17 (42.50%) E-Commerce
2 17 (42.50%) B2C
2 17 (42.50%) Stakeholder Management
2 17 (42.50%) Scrum
2 17 (42.50%) Agile Software Development
2 17 (42.50%) Business Analysis
2 17 (42.50%) Use Case
2 17 (42.50%) Business Process Mapping
3 7 (17.50%) Technical Architecture
4 6 (15.00%) ITIL
4 6 (15.00%) Service Management
5 3 (7.50%) Configuration Management
5 3 (7.50%) Business Development
5 3 (7.50%) eTOM
5 3 (7.50%) Data Centre Operations
5 3 (7.50%) Product Management
6 1 (2.50%) Analytics
6 1 (2.50%) Performance Analysis
6 1 (2.50%) Channel Management
Programming Languages
1 1 (2.50%) C
1 1 (2.50%) C#
1 1 (2.50%) C++
1 1 (2.50%) Java
1 1 (2.50%) JavaScript
1 1 (2.50%) PHP
1 1 (2.50%) SQL
1 1 (2.50%) T-SQL
1 1 (2.50%) Python
1 1 (2.50%) Ruby
Qualifications
1 26 (65.00%) Degree
2 3 (7.50%) ITIL Certification
2 3 (7.50%) MBA
3 2 (5.00%) MCTS
3 2 (5.00%) MCITP
3 2 (5.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.50%) SLA
System Software
1 1 (2.50%) Active Directory
1 1 (2.50%) UAG
Systems Management
1 2 (5.00%) Forefront Identity Manager
2 1 (2.50%) Windows Intune
Vendors
1 17 (42.50%) hybris
2 5 (12.50%) Microsoft
3 3 (7.50%) Google
3 3 (7.50%) Rackspace