The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 127 138 120
Rank change year-on-year
+11 -18
Permanent jobs citing Customer Engagement 16 6 20
As % of all permanent IT jobs located in Reading 0.63% 0.28% 0.84%
As % of the Processes & Methodologies category 0.86% 0.41% 1.15%
Number of salaries quoted 11 5 0
Average salary £60,000 £60,000 -
UK excluding London average salary £47,500 £55,000 £55,000
% change year-on-year
-13.63% -
Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1858 1463 1737
As % of all permanent IT jobs located in Reading 73.21% 67.67% 72.89%
Number of salaries quoted 1352 1124 1474
Average salary £50,000 £45,000 £44,000
Average salary % change year-on-year
+11.11% +2.27%
90% offered a salary of more than £32,500 £32,500 £30,050
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
Customer Engagement
Berkshire

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Reading region.

Customer Engagement Salary Trend in Reading

Customer Engagement
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Reading region over the 3 months to 16 April 2014.

Customer Engagement Salary Histogram in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 16 April 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 13 (52.00%) QA
2 12 (48.00%) MS Office
3 6 (24.00%) Microsoft
3 6 (24.00%) Marketing
4 5 (20.00%) Active Directory
4 5 (20.00%) Windows
4 5 (20.00%) MS Excel
4 5 (20.00%) IIS
4 5 (20.00%) SQL Server
5 4 (16.00%) C
5 4 (16.00%) Web Services
5 4 (16.00%) MCP
5 4 (16.00%) SLA
5 4 (16.00%) Change Management
5 4 (16.00%) Degree
5 4 (16.00%) Asset Management
5 4 (16.00%) Product Management
5 4 (16.00%) Computer Science
6 3 (12.00%) Brand Management
6 3 (12.00%) Exchange Server 2007
6 3 (12.00%) Digital Marketing
6 3 (12.00%) SCCM
6 3 (12.00%) Network Security
6 3 (12.00%) PCI DSS
6 3 (12.00%) SaaS
6 3 (12.00%) Social Media
6 3 (12.00%) VMware ESXi
6 3 (12.00%) F5
6 3 (12.00%) Exchange Server 2013
6 3 (12.00%) ServiceNow

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 16 April 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 5 (20.00%) IIS
2 3 (12.00%) Exchange Server 2007
2 3 (12.00%) Exchange Server 2013
2 3 (12.00%) Exchange Server 2003
2 3 (12.00%) MS Exchange
Applications
1 12 (48.00%) MS Office
2 5 (20.00%) MS Excel
3 3 (12.00%) MS Visio
Cloud Services
1 3 (12.00%) SaaS
2 2 (8.00%) Cloud Computing
2 2 (8.00%) Microsoft Azure
Communications & Networking
1 3 (12.00%) Network Security
1 3 (12.00%) DNS
1 3 (12.00%) DHCP
2 2 (8.00%) PBX
2 2 (8.00%) WAN
2 2 (8.00%) VPN
Database & Business Intelligence
1 5 (20.00%) SQL Server
2 2 (8.00%) Relational Database
General
1 6 (24.00%) Marketing
2 2 (8.00%) Telecoms
3 1 (4.00%) Hungarian Language
3 1 (4.00%) Spanish Language
Job Titles
1 5 (20.00%) Operations Manager
2 4 (16.00%) Consultant
2 4 (16.00%) Account Manager
2 4 (16.00%) Engagement Manager
3 3 (12.00%) Infrastructure Engineer
3 3 (12.00%) Senior Consultant
4 2 (8.00%) Senior Manager
4 2 (8.00%) Senior Account Manager
4 2 (8.00%) Technical Account Manager
4 2 (8.00%) Technical Manager
5 1 (4.00%) Product Consultant
5 1 (4.00%) Service Management Consultant
5 1 (4.00%) Pre Sales Consultant
5 1 (4.00%) Senior Service Management Consultant
5 1 (4.00%) Senior Management Consultant
5 1 (4.00%) Solutions Consultant
5 1 (4.00%) Senior Sales Consultant
5 1 (4.00%) Technical Consultant
5 1 (4.00%) Sales Consultant
5 1 (4.00%) Management Consultant
Libraries, Frameworks & Software Standards
1 4 (16.00%) Web Services
2 1 (4.00%) XML
2 1 (4.00%) HTML
Miscellaneous
1 4 (16.00%) Computer Science
2 3 (12.00%) Social Media
2 3 (12.00%) CLARiiON
3 2 (8.00%) IPTV
4 1 (4.00%) Blog
Operating Systems
1 5 (20.00%) Windows
2 2 (8.00%) Windows Server 2008
Processes & Methodologies
1 4 (16.00%) Change Management
1 4 (16.00%) Asset Management
1 4 (16.00%) Product Management
2 3 (12.00%) Brand Management
2 3 (12.00%) Digital Marketing
2 3 (12.00%) Service Management
2 3 (12.00%) Data Security
2 3 (12.00%) ITIL
3 2 (8.00%) Project Management
3 2 (8.00%) CRM
4 1 (4.00%) ITIL V3
4 1 (4.00%) Continuous Improvement
4 1 (4.00%) Migration
4 1 (4.00%) ITSM
4 1 (4.00%) Business Intelligence
Programming Languages
1 4 (16.00%) C
2 3 (12.00%) SQL
3 1 (4.00%) JavaScript
3 1 (4.00%) PHP
Qualifications
1 4 (16.00%) MCP
1 4 (16.00%) Degree
2 1 (4.00%) Six Sigma Black Belt
2 1 (4.00%) CISM
2 1 (4.00%) CISSP
Quality Assurance & Compliance
1 13 (52.00%) QA
2 4 (16.00%) SLA
3 3 (12.00%) PCI DSS
3 3 (12.00%) Sarbanes-Oxley
System Software
1 5 (20.00%) Active Directory
2 3 (12.00%) VMware ESXi
2 3 (12.00%) ISA Server
3 2 (8.00%) VMware ESX
3 2 (8.00%) VMware Infrastructure
Systems Management
1 3 (12.00%) SCCM
1 3 (12.00%) ARCserve
Vendors
1 6 (24.00%) Microsoft
2 3 (12.00%) F5
2 3 (12.00%) ServiceNow
2 3 (12.00%) Websense
2 3 (12.00%) EMC
2 3 (12.00%) McAfee
2 3 (12.00%) Sybase
2 3 (12.00%) Oracle
3 2 (8.00%) Huawei
3 2 (8.00%) VMware