The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 134 133 125
Rank change year-on-year
-1 -8
Permanent jobs citing Customer Engagement 6 2 3
As % of all permanent IT jobs located in Reading 0.24% 0.089% 0.15%
As % of the Processes & Methodologies category 0.32% 0.12% 0.20%
Number of salaries quoted 5 2 1
Average salary £45,000 £50,000 £75,000
Average salary % change year-on-year
-10.00% -33.33%
UK excluding London average salary £46,500 £44,000 £53,750
% change year-on-year
+5.68% -18.13%
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
1882 1626 1537
As % of all permanent IT jobs located in Reading 74.80% 72.23% 75.45%
Number of salaries quoted 1296 1262 1294
Average salary £50,000 £45,000 £45,000
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £35,000 £32,500 £32,000
10% offered a salary of more than £85,000 £65,000 £67,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Reading region.

Customer Engagement Salary Trend in Reading

Customer Engagement
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Reading region over the 3 months to 29 August 2014.

Customer Engagement Salary Histogram in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 29 August 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 7 (50.00%) IIS
1 7 (50.00%) Windows
1 7 (50.00%) Active Directory
2 4 (28.57%) EMC
2 4 (28.57%) ISA Server
2 4 (28.57%) ARCserve
2 4 (28.57%) ITIL
2 4 (28.57%) DHCP
2 4 (28.57%) OO
2 4 (28.57%) MS Visio
2 4 (28.57%) MS Exchange
2 4 (28.57%) MS Office
2 4 (28.57%) C#
2 4 (28.57%) C++
2 4 (28.57%) McAfee
2 4 (28.57%) Project Management
2 4 (28.57%) Websense
2 4 (28.57%) Sarbanes-Oxley
2 4 (28.57%) Change Management
2 4 (28.57%) Data Security
2 4 (28.57%) Telecoms
2 4 (28.57%) DNS
2 4 (28.57%) Stakeholder Management
2 4 (28.57%) CLARiiON
2 4 (28.57%) Systems Analysis
2 4 (28.57%) Business Analysis
2 4 (28.57%) Exchange Server 2003
2 4 (28.57%) Exchange Server 2007
2 4 (28.57%) SCCM
2 4 (28.57%) Network Security

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 29 August 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 7 (50.00%) IIS
2 4 (28.57%) MS Exchange
2 4 (28.57%) Exchange Server 2003
2 4 (28.57%) Exchange Server 2007
2 4 (28.57%) Exchange Server 2013
Applications
1 4 (28.57%) MS Office
1 4 (28.57%) MS Visio
Cloud Services
1 3 (21.43%) Microsoft Azure
2 1 (7.14%) Cloud Computing
Communications & Networking
1 4 (28.57%) DHCP
1 4 (28.57%) DNS
1 4 (28.57%) Network Security
2 1 (7.14%) VPN
2 1 (7.14%) PBX
2 1 (7.14%) WAN
Database & Business Intelligence
1 3 (21.43%) SQL Server
General
1 4 (28.57%) Telecoms
2 2 (14.29%) Hungarian Language
3 1 (7.14%) Spanish Language
3 1 (7.14%) Marketing
Job Titles
1 4 (28.57%) Business Analyst
1 4 (28.57%) Analyst
1 4 (28.57%) Business Systems Analyst
1 4 (28.57%) Systems Analyst
1 4 (28.57%) Account Manager
1 4 (28.57%) Infrastructure Engineer
2 3 (21.43%) Technical Account Manager
2 3 (21.43%) Technical Manager
3 1 (7.14%) Enterprise Architect
3 1 (7.14%) Senior Account Manager
3 1 (7.14%) Technical Design Authority
3 1 (7.14%) Senior Manager
3 1 (7.14%) Architect
Libraries, Frameworks & Software Standards
1 3 (21.43%) Web Services
Miscellaneous
1 4 (28.57%) CLARiiON
2 3 (21.43%) IPTV
3 1 (7.14%) Smartcard
3 1 (7.14%) PKI
Operating Systems
1 7 (50.00%) Windows
2 3 (21.43%) Windows Server 2008
Processes & Methodologies
1 4 (28.57%) ITIL
1 4 (28.57%) OO
1 4 (28.57%) Project Management
1 4 (28.57%) Change Management
1 4 (28.57%) Data Security
1 4 (28.57%) Stakeholder Management
1 4 (28.57%) Systems Analysis
1 4 (28.57%) Business Analysis
1 4 (28.57%) Brand Management
1 4 (28.57%) Kalman Filter
2 1 (7.14%) Product Management
2 1 (7.14%) TOGAF
2 1 (7.14%) Migration
2 1 (7.14%) Service Management
2 1 (7.14%) Service Delivery
2 1 (7.14%) Six Sigma
2 1 (7.14%) PRINCE2
Programming Languages
1 4 (28.57%) C#
1 4 (28.57%) C++
Quality Assurance & Compliance
1 4 (28.57%) Sarbanes-Oxley
1 4 (28.57%) PCI DSS
System Software
1 7 (50.00%) Active Directory
2 4 (28.57%) ISA Server
2 4 (28.57%) VMware ESXi
3 2 (14.29%) VMware ESX
3 2 (14.29%) VMware Infrastructure
Systems Management
1 4 (28.57%) ARCserve
1 4 (28.57%) SCCM
Vendors
1 4 (28.57%) EMC
1 4 (28.57%) McAfee
1 4 (28.57%) Websense
1 4 (28.57%) F5
1 4 (28.57%) ServiceNow
2 3 (21.43%) Microsoft
3 2 (14.29%) VMware
4 1 (7.14%) Huawei