The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 132 139 136
Rank change year-on-year
+7 -3
Permanent jobs citing Customer Engagement 12 1 2
As % of all permanent IT jobs located in Reading 0.46% 0.040% 0.098%
As % of the Processes & Methodologies category 0.59% 0.052% 0.13%
Number of salaries quoted 10 1 2
Average salary £82,500 £39,000 £40,500
Average salary % change year-on-year
+111.53% -3.70%
UK excluding London average salary £45,000 £47,750 £45,000
% change year-on-year
-5.75% +6.11%
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Permanent IT job ads with a match in the
Processes & Methodologies category
2038 1933 1545
As % of all permanent IT jobs located in Reading 78.63% 78.23% 75.40%
Number of salaries quoted 1332 1502 1265
Average salary £52,500 £47,000 £47,500
Average salary % change year-on-year
+11.70% -1.05%
90% offered a salary of more than £33,850 £32,500 £30,000
10% offered a salary of more than £77,500 £65,000 £70,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Reading region.

Customer Engagement Salary Trend in Reading

Customer Engagement
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Reading region over the 3 months to 30 October 2014.

Customer Engagement Salary Histogram in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 30 October 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 9 (50.00%) Stakeholder Management
1 9 (50.00%) Business Analysis
2 8 (44.44%) ITIL
3 6 (33.33%) Telecoms
3 6 (33.33%) Mentoring
4 5 (27.78%) hybris
4 5 (27.78%) iPad
4 5 (27.78%) Business Process Mapping
4 5 (27.78%) User Experience
4 5 (27.78%) Use Case
4 5 (27.78%) Degree
4 5 (27.78%) JIRA
4 5 (27.78%) Agile Software Development
4 5 (27.78%) Retail
4 5 (27.78%) TOGAF
4 5 (27.78%) PRINCE2
4 5 (27.78%) CRM
4 5 (27.78%) E-Commerce
4 5 (27.78%) B2C
4 5 (27.78%) C#
4 5 (27.78%) Scrum
4 5 (27.78%) Six Sigma
5 4 (22.22%) Project Management
5 4 (22.22%) C++
5 4 (22.22%) OO
5 4 (22.22%) Systems Analysis
6 3 (16.67%) Windows
6 3 (16.67%) Microsoft
7 2 (11.11%) MS Excel
7 2 (11.11%) .NET

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 30 October 2014, IT jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (11.11%) IIS
2 1 (5.56%) BizTalk Server
Applications
1 2 (11.11%) MS Excel
Cloud Services
1 2 (11.11%) Microsoft Azure
Communications & Networking
1 1 (5.56%) Wireshark
Database & Business Intelligence
1 2 (11.11%) SQL Server
Development Applications
1 5 (27.78%) JIRA
2 1 (5.56%) Fiddler
2 1 (5.56%) Visual Studio
General
1 6 (33.33%) Telecoms
2 5 (27.78%) Retail
3 1 (5.56%) Hungarian Language
Job Titles
1 9 (50.00%) Business Analyst
1 9 (50.00%) Analyst
2 5 (27.78%) Enterprise Architect
2 5 (27.78%) Agile Business Analyst
2 5 (27.78%) E-Commerce Business Analyst
2 5 (27.78%) Architect
3 4 (22.22%) Business Systems Analyst
3 4 (22.22%) Systems Analyst
4 2 (11.11%) Consultant
4 2 (11.11%) IT Consultant
4 2 (11.11%) Field Engineer
5 1 (5.56%) Technical Account Manager
5 1 (5.56%) Technical Manager
5 1 (5.56%) Account Manager
5 1 (5.56%) Cloud Consultant
5 1 (5.56%) Microsoft Consultant
5 1 (5.56%) BizTalk Consultant
5 1 (5.56%) Technical Design Authority
Libraries, Frameworks & Software Standards
1 2 (11.11%) .NET
2 1 (5.56%) ASP.NET
2 1 (5.56%) Web Services
2 1 (5.56%) .NET Framework
Miscellaneous
1 5 (27.78%) iPad
1 5 (27.78%) User Experience
2 1 (5.56%) Smartcard
2 1 (5.56%) PKI
2 1 (5.56%) IPTV
Operating Systems
1 3 (16.67%) Windows
2 1 (5.56%) Windows Server 2008
Processes & Methodologies
1 9 (50.00%) Stakeholder Management
1 9 (50.00%) Business Analysis
2 8 (44.44%) ITIL
3 6 (33.33%) Mentoring
4 5 (27.78%) PRINCE2
4 5 (27.78%) Use Case
4 5 (27.78%) Business Process Mapping
4 5 (27.78%) Scrum
4 5 (27.78%) Agile Software Development
4 5 (27.78%) TOGAF
4 5 (27.78%) CRM
4 5 (27.78%) E-Commerce
4 5 (27.78%) B2C
4 5 (27.78%) Six Sigma
5 4 (22.22%) Project Management
5 4 (22.22%) Systems Analysis
5 4 (22.22%) OO
6 2 (11.11%) Service Management
7 1 (5.56%) Service Delivery
7 1 (5.56%) Coaching
Programming Languages
1 5 (27.78%) C#
2 4 (22.22%) C++
Qualifications
1 5 (27.78%) Degree
System Software
1 1 (5.56%) Active Directory
Vendors
1 5 (27.78%) hybris
2 3 (16.67%) Microsoft