The first table below looks at the demand for the Support Analyst role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Reading region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 114 89 67
Rank change year-on-year
-25 -22
Permanent jobs requiring a Support Analyst 31 49 78
As % of all permanent IT jobs located in Reading 1.25% 2.31% 3.29%
As % of the Job Titles category 1.34% 2.45% 3.46%
Number of salaries quoted 24 43 67
Average salary £27,500 £30,000 £27,000
Average salary % change year-on-year
-8.33% +11.11%
90% offered a salary of more than £20,000 £22,500 £21,600
10% offered a salary of more than £32,500 £38,300 £35,000
UK excluding London average salary £27,500 £27,500 £27,937
% change year-on-year
- -1.56%
Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2319 2002 2254
As % of all permanent IT jobs located in Reading 93.17% 94.26% 95.07%
Number of salaries quoted 1730 1604 1959
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £27,500 £28,000 £25,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Support Analyst
Berkshire

Support Analyst
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Reading

Support Analyst
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Reading region.

Support Analyst Salary Trend in Reading

Support Analyst
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing Support Analyst across the Reading region over the 3 months to 17 April 2014.

Support Analyst Salary Histogram in Reading

Support Analyst
Top 30 Related IT Skills in Reading

For the 6 months to 17 April 2014, IT jobs across the Reading region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 44 (61.11%) Windows
2 28 (38.89%) Microsoft
3 26 (36.11%) MS Excel
3 26 (36.11%) MS Office
4 23 (31.94%) Active Directory
5 20 (27.78%) SQL Server
6 19 (26.39%) SQL
7 18 (25.00%) ITIL
8 15 (20.83%) Windows XP
9 14 (19.44%) Windows 7
10 13 (18.06%) Citrix
11 11 (15.28%) CRM
12 10 (13.89%) SharePoint
13 9 (12.50%) .NET
13 9 (12.50%) Windows Server 2008
13 9 (12.50%) Degree
14 8 (11.11%) Change Control
14 8 (11.11%) MS Exchange
14 8 (11.11%) IIS
14 8 (11.11%) Service Delivery
14 8 (11.11%) Dynamics CRM
15 7 (9.72%) SLA
15 7 (9.72%) A+ Certification
15 7 (9.72%) Apple
15 7 (9.72%) DHCP
15 7 (9.72%) Linux
16 6 (8.33%) IBM Notes
16 6 (8.33%) Lotus
16 6 (8.33%) Disaster Recovery
17 5 (6.94%) Computer Science

Support Analyst
Top Related IT Skills in Reading by Category

For the 6 months to 17 April 2014, IT jobs across the Reading region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (13.89%) SharePoint
2 8 (11.11%) MS Exchange
2 8 (11.11%) IIS
3 6 (8.33%) IBM Notes
4 2 (2.78%) Apache
4 2 (2.78%) Exchange Server 2003
5 1 (1.39%) Exchange Server 2007
5 1 (1.39%) Lync
5 1 (1.39%) Exchange Server 2010
5 1 (1.39%) Tomcat
Applications
1 26 (36.11%) MS Office
1 26 (36.11%) MS Excel
Business Applications
1 8 (11.11%) Dynamics CRM
2 1 (1.39%) Line 50
Cloud Services
1 1 (1.39%) Office 365
Communications & Networking
1 7 (9.72%) DHCP
2 5 (6.94%) TCP/IP
2 5 (6.94%) VPN
3 4 (5.56%) DNS
3 4 (5.56%) Firewall
4 3 (4.17%) SMTP
5 1 (1.39%) Broadband
5 1 (1.39%) LAN
5 1 (1.39%) VoIP
5 1 (1.39%) Wi-Fi
5 1 (1.39%) Wireless
Database & Business Intelligence
1 20 (27.78%) SQL Server
2 4 (5.56%) Crystal Reports
2 4 (5.56%) SQL Server 2008
Development Applications
1 3 (4.17%) Visual Studio
General
1 4 (5.56%) Telecoms
2 2 (2.78%) Finance
3 1 (1.39%) Law
3 1 (1.39%) Legal
3 1 (1.39%) Manufacturing
3 1 (1.39%) Advertising
3 1 (1.39%) Dutch Language
3 1 (1.39%) French Language
3 1 (1.39%) German Language
3 1 (1.39%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (12.50%) .NET
2 1 (1.39%) SOAP
2 1 (1.39%) Web Services
2 1 (1.39%) XML
2 1 (1.39%) Middleware
Miscellaneous
1 5 (6.94%) Computer Science
2 4 (5.56%) Derivative
2 4 (5.56%) Statistics
2 4 (5.56%) Thin Client
2 4 (5.56%) Fat Client
3 2 (2.78%) GIS
4 1 (1.39%) Speech Recognition
4 1 (1.39%) Blackberry
4 1 (1.39%) Mathematics
4 1 (1.39%) CMDB
4 1 (1.39%) Video Conferencing
4 1 (1.39%) Mobile App
Operating Systems
1 44 (61.11%) Windows
2 15 (20.83%) Windows XP
3 14 (19.44%) Windows 7
4 9 (12.50%) Windows Server 2008
5 7 (9.72%) Linux
6 5 (6.94%) Windows Server 2003
7 4 (5.56%) UNIX
7 4 (5.56%) Windows 8
7 4 (5.56%) Windows Server 2012
8 2 (2.78%) Apple iOS
9 1 (1.39%) Android
9 1 (1.39%) Mac OS X
Processes & Methodologies
1 18 (25.00%) ITIL
2 11 (15.28%) CRM
3 8 (11.11%) Service Delivery
3 8 (11.11%) Change Control
4 6 (8.33%) Disaster Recovery
5 5 (6.94%) Document Management
5 5 (6.94%) Project Planning
5 5 (6.94%) Problem Management
6 4 (5.56%) Time Management
7 3 (4.17%) Network Load Balancing
7 3 (4.17%) Performance Tuning
7 3 (4.17%) Performance Monitoring
8 2 (2.78%) User Acceptance Testing
8 2 (2.78%) Logistics
8 2 (2.78%) Change Management
9 1 (1.39%) Stakeholder Management
9 1 (1.39%) ERP
9 1 (1.39%) Configuration Management
9 1 (1.39%) Project Management
9 1 (1.39%) Service Management
Programming Languages
1 19 (26.39%) SQL
2 5 (6.94%) C#
3 4 (5.56%) JavaScript
3 4 (5.56%) PHP
4 2 (2.78%) VBScript
4 2 (2.78%) VB
4 2 (2.78%) VB6
5 1 (1.39%) VBA
5 1 (1.39%) T-SQL
Qualifications
1 9 (12.50%) Degree
2 7 (9.72%) A+ Certification
3 5 (6.94%) Network+ Certification
4 4 (5.56%) MCP
5 3 (4.17%) MCSE
5 3 (4.17%) Microsoft Certification
6 1 (1.39%) CCNP
6 1 (1.39%) CCNA
6 1 (1.39%) Cisco Certification
6 1 (1.39%) VMware Certified Professional (VCP)
6 1 (1.39%) ITIL Certification
Quality Assurance & Compliance
1 7 (9.72%) SLA
System Software
1 23 (31.94%) Active Directory
2 4 (5.56%) Microsoft Virtual Server
3 3 (4.17%) Terminal Server
3 3 (4.17%) Hyper-V
4 2 (2.78%) XenApp
4 2 (2.78%) XenDesktop
4 2 (2.78%) VMware Infrastructure
5 1 (1.39%) VMware ESXi
5 1 (1.39%) vCloud
Systems Management
1 4 (5.56%) DameWare
1 4 (5.56%) WSUS
2 2 (2.78%) Norton AntiVirus
3 1 (1.39%) Backup Exec
Vendors
1 28 (38.89%) Microsoft
2 13 (18.06%) Citrix
3 7 (9.72%) Apple
4 6 (8.33%) Lotus
5 5 (6.94%) Cisco
6 4 (5.56%) Business Objects
6 4 (5.56%) Sage
6 4 (5.56%) VMware
7 3 (4.17%) Oracle
7 3 (4.17%) IBM
8 2 (2.78%) Symantec
9 1 (1.39%) SAP
9 1 (1.39%) Juniper
9 1 (1.39%) Veritas
9 1 (1.39%) Sun
9 1 (1.39%) Dell
9 1 (1.39%) JD Edwards
9 1 (1.39%) LANDesk
9 1 (1.39%) Aruba
9 1 (1.39%) CheckPoint
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