The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 31 27 35
Rank change year-on-year
-4 +8
Permanent jobs requiring a Support Analyst 53 33 33
As % of all permanent IT jobs located in Somerset 6.86% 6.18% 5.25%
As % of the Job Titles category 7.35% 6.40% 5.37%
Number of salaries quoted 50 33 32
Average salary £24,000 £22,500 £22,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £17,400 £16,500 £20,500
10% offered a salary of more than £27,500 £31,200 £27,500
UK excluding London average salary £27,500 £27,500 £28,500
% change year-on-year
- -3.50%
Support Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Somerset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Somerset
Permanent IT job ads with a match in the
Job Titles category
721 516 615
As % of all permanent IT jobs located in Somerset 93.27% 96.63% 97.93%
Number of salaries quoted 612 447 585
Average salary £35,000 £35,000 £33,500
Average salary % change year-on-year
- +4.47%
90% offered a salary of more than £23,000 £21,500 £22,500
10% offered a salary of more than £52,500 £50,000 £50,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Support Analyst
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Somerset region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Somerset

Support Analyst
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Somerset region.

Support Analyst Salary Trend in Somerset

Support Analyst
Salary Histogram in Somerset

This chart provides a salary histogram for IT jobs citing Support Analyst across the Somerset region over the 3 months to 15 September 2014.

Support Analyst Salary Histogram in Somerset

Support Analyst
Job Locations in Somerset

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Somerset region over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath +6 51 £24,000 +20.00%
Yeovil +3 2 £27,500 +19.56%
Support Analyst
South West

Support Analyst
Top 30 Related IT Skills in Somerset

For the 6 months to 15 September 2014, IT jobs across the Somerset region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 47 (51.65%) SQL
2 46 (50.55%) Windows
3 41 (45.05%) SQL Server
4 37 (40.66%) MS Excel
5 35 (38.46%) VMware
6 34 (37.36%) Finance
6 34 (37.36%) Service Delivery
6 34 (37.36%) Microsoft
7 29 (31.87%) Analytical Skills
8 27 (29.67%) Relational Database
8 27 (29.67%) SLA
9 24 (26.37%) MS Exchange
10 23 (25.27%) ITIL
11 22 (24.18%) XML
12 20 (21.98%) Line Management
13 19 (20.88%) Degree
13 19 (20.88%) VMware Infrastructure
14 16 (17.58%) Mathematics
14 16 (17.58%) Disaster Recovery
15 14 (15.38%) IIS
15 14 (15.38%) T-SQL
16 13 (14.29%) Active Directory
17 12 (13.19%) WSUS
17 12 (13.19%) SCCM
17 12 (13.19%) Apache
17 12 (13.19%) MySQL
17 12 (13.19%) Linux
18 8 (8.79%) ITIL Certification
18 8 (8.79%) Windows Server 2003
18 8 (8.79%) Windows Server 2008

Support Analyst
Top Related IT Skills in Somerset by Category

For the 6 months to 15 September 2014, IT jobs across the Somerset region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (26.37%) MS Exchange
2 14 (15.38%) IIS
3 12 (13.19%) Apache
4 7 (7.69%) Exchange Server 2007
4 7 (7.69%) Exchange Server 2010
5 1 (1.10%) SharePoint
5 1 (1.10%) Oracle Workflow
Applications
1 37 (40.66%) MS Excel
2 1 (1.10%) MS Office
Business Applications
1 1 (1.10%) TRIRIGA
Communications & Networking
1 7 (7.69%) LAN
1 7 (7.69%) Firewall
2 1 (1.10%) VoIP
Database & Business Intelligence
1 41 (45.05%) SQL Server
2 27 (29.67%) Relational Database
3 12 (13.19%) MySQL
4 7 (7.69%) SQL Server Reporting Services
4 7 (7.69%) SQL Server Integration Services
General
1 34 (37.36%) Finance
2 4 (4.40%) Publishing
3 1 (1.10%) Back Office
3 1 (1.10%) Advertising
Libraries, Frameworks & Software Standards
1 22 (24.18%) XML
2 6 (6.59%) .NET
3 4 (4.40%) ASP.NET
3 4 (4.40%) HTML
Miscellaneous
1 29 (31.87%) Analytical Skills
2 16 (17.58%) Mathematics
3 4 (4.40%) Client/Server
Operating Systems
1 46 (50.55%) Windows
2 12 (13.19%) Linux
3 8 (8.79%) Windows Server 2003
3 8 (8.79%) Windows Server 2008
3 8 (8.79%) Windows 7
4 7 (7.69%) Windows XP
5 1 (1.10%) Windows 8
5 1 (1.10%) Windows Server 2012
Processes & Methodologies
1 34 (37.36%) Service Delivery
2 23 (25.27%) ITIL
3 20 (21.98%) Line Management
4 16 (17.58%) Disaster Recovery
5 8 (8.79%) Mentoring
6 7 (7.69%) Root Cause Analysis
6 7 (7.69%) ITSM
6 7 (7.69%) Workflow
6 7 (7.69%) Service Management
7 4 (4.40%) System Testing
8 3 (3.30%) Asset Management
9 2 (2.20%) Project Management
9 2 (2.20%) ITIL V3
9 2 (2.20%) Continuous Improvement
10 1 (1.10%) Network Monitoring
10 1 (1.10%) Configuration Management
10 1 (1.10%) Incident Management
Programming Languages
1 47 (51.65%) SQL
2 14 (15.38%) T-SQL
3 6 (6.59%) C#
4 4 (4.40%) PowerShell
5 2 (2.20%) JavaScript
5 2 (2.20%) C
Qualifications
1 19 (20.88%) Degree
2 8 (8.79%) ITIL Certification
3 3 (3.30%) Microsoft Certification
3 3 (3.30%) MCP
3 3 (3.30%) MCSE
4 2 (2.20%) MCSA
4 2 (2.20%) CCNA
4 2 (2.20%) Cisco Certification
4 2 (2.20%) HND
Quality Assurance & Compliance
1 27 (29.67%) SLA
2 2 (2.20%) ISO/IEC 27001
2 2 (2.20%) ISO 9001
System Software
1 19 (20.88%) VMware Infrastructure
2 13 (14.29%) Active Directory
Systems Management
1 12 (13.19%) WSUS
1 12 (13.19%) SCCM
Vendors
1 35 (38.46%) VMware
2 34 (37.36%) Microsoft
3 7 (7.69%) Oracle
4 1 (1.10%) JD Edwards
4 1 (1.10%) Yardi