The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 20 29 31
Rank change year-on-year
+9 +2
Permanent jobs requiring a Support Analyst 53 52 31
As % of all permanent IT jobs located in Somerset 9.08% 6.52% 5.44%
As % of the Job Titles category 9.33% 6.83% 5.66%
Number of salaries quoted 49 49 29
Average salary £26,000 £24,000 £22,500
Average salary % change year-on-year
+8.33% +6.66%
90% offered a salary of more than £21,500 £16,500 £19,500
10% offered a salary of more than £45,000 £27,700 £28,300
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Somerset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Somerset
Permanent IT job ads with a match in the
Job Titles category
568 761 548
As % of all permanent IT jobs located in Somerset 97.26% 95.36% 96.14%
Number of salaries quoted 509 688 467
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £24,000 £22,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Somerset region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Somerset

Support Analyst
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Somerset region.

Support Analyst Salary Trend in Somerset

Support Analyst
Salary Histogram in Somerset

This chart provides a salary histogram for IT jobs citing Support Analyst across the Somerset region over the 3 months to 31 July 2015.

Support Analyst Salary Histogram in Somerset

Support Analyst
Job Locations in Somerset

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Somerset region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath -5 24 £26,000 +8.33% 2
Street +21 6 £35,000 +16.66%
Clevedon - 4 £25,250 -
Yeovil - 3 £21,500 -
Support Analyst
South West

Support Analyst
Top 30 Related IT Skills in Somerset

For the 6 months to 31 July 2015, IT jobs across the Somerset region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 46 (63.89%) SQL
2 42 (58.33%) Windows
3 28 (38.89%) ITIL
4 22 (30.56%) Microsoft
5 21 (29.17%) VMware
6 20 (27.78%) SLA
7 19 (26.39%) vSphere
8 18 (25.00%) SAN
8 18 (25.00%) SCCM
9 16 (22.22%) SCOM
9 16 (22.22%) SQL Server
10 15 (20.83%) LAN
10 15 (20.83%) Active Directory
10 15 (20.83%) Service Delivery
11 13 (18.06%) MS Excel
12 12 (16.67%) Finance
12 12 (16.67%) Incident Management
13 11 (15.28%) VMware Infrastructure
13 11 (15.28%) Line Management
14 10 (13.89%) Release Management
14 10 (13.89%) Change Management
14 10 (13.89%) Process Management
14 10 (13.89%) ITIL Certification
14 10 (13.89%) ISO 9001
15 9 (12.50%) MS Exchange
15 9 (12.50%) WAN
16 8 (11.11%) Windows 7
16 8 (11.11%) Project Management
17 7 (9.72%) DNS
17 7 (9.72%) Oracle

Support Analyst
Top Related IT Skills in Somerset by Category

For the 6 months to 31 July 2015, IT jobs across the Somerset region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.50%) MS Exchange
2 6 (8.33%) Lync
2 6 (8.33%) SharePoint
3 5 (6.94%) IIS
Applications
1 13 (18.06%) MS Excel
2 7 (9.72%) MS Office
3 1 (1.39%) MS PowerPoint
Business Applications
1 2 (2.78%) SAP CRM
2 1 (1.39%) Sage 1000
2 1 (1.39%) Oracle EBS R12
2 1 (1.39%) Oracle Financials
2 1 (1.39%) Oracle EBS
2 1 (1.39%) Oracle SCM
2 1 (1.39%) Oracle Applications
Cloud Services
1 1 (1.39%) Office 365
Communications & Networking
1 18 (25.00%) SAN
2 15 (20.83%) LAN
3 9 (12.50%) WAN
4 7 (9.72%) DNS
5 6 (8.33%) WLAN
5 6 (8.33%) Wireless
6 5 (6.94%) Firewall
6 5 (6.94%) TCP/IP
7 3 (4.17%) DHCP
8 2 (2.78%) VoIP
8 2 (2.78%) VPN
9 1 (1.39%) Wi-Fi
9 1 (1.39%) Intranet
9 1 (1.39%) Internet
Database & Business Intelligence
1 16 (22.22%) SQL Server
2 6 (8.33%) SQL Server Reporting Services
3 5 (6.94%) SQL Server Integration Services
3 5 (6.94%) Relational Database
4 2 (2.78%) Crystal Reports
4 2 (2.78%) BusinessObjects
General
1 12 (16.67%) Finance
2 4 (5.56%) Legal
3 2 (2.78%) Marketing
4 1 (1.39%) Law
Libraries, Frameworks & Software Standards
1 3 (4.17%) XML
2 2 (2.78%) X-Windows
3 1 (1.39%) .NET
Miscellaneous
1 4 (5.56%) Replication
2 3 (4.17%) iPhone
2 3 (4.17%) iPad
2 3 (4.17%) Analytical Skills
2 3 (4.17%) Blackberry
3 2 (2.78%) Data Integration
4 1 (1.39%) Data Centre
4 1 (1.39%) E-Learning
4 1 (1.39%) Computer Science
4 1 (1.39%) Wiki
4 1 (1.39%) Video Conferencing
Operating Systems
1 42 (58.33%) Windows
2 8 (11.11%) Windows 7
3 4 (5.56%) Windows Server 2008
4 3 (4.17%) Windows Server 2012
4 3 (4.17%) Windows Phone
5 2 (2.78%) UNIX
6 1 (1.39%) Linux
6 1 (1.39%) Windows XP
6 1 (1.39%) Windows Server 2003
Processes & Methodologies
1 28 (38.89%) ITIL
2 15 (20.83%) Service Delivery
3 12 (16.67%) Incident Management
4 11 (15.28%) Line Management
5 10 (13.89%) Release Management
5 10 (13.89%) Change Management
5 10 (13.89%) Process Management
6 8 (11.11%) Project Management
7 6 (8.33%) Migration
8 5 (6.94%) Business Intelligence
8 5 (6.94%) Wealth Management
9 4 (5.56%) Customer Engagement
10 3 (4.17%) Security Patching
10 3 (4.17%) Service Management
10 3 (4.17%) CRM
10 3 (4.17%) Asset Management
11 2 (2.78%) ERP
11 2 (2.78%) PRINCE2
11 2 (2.78%) High Availability
12 1 (1.39%) Root Cause Analysis
Programming Languages
1 46 (63.89%) SQL
2 6 (8.33%) T-SQL
2 6 (8.33%) PL/SQL
3 1 (1.39%) VB
3 1 (1.39%) VB.NET
3 1 (1.39%) VBA
3 1 (1.39%) PowerShell
Qualifications
1 10 (13.89%) ITIL Certification
2 5 (6.94%) Degree
3 1 (1.39%) MCP
3 1 (1.39%) MCSE
3 1 (1.39%) Microsoft Certification
Quality Assurance & Compliance
1 20 (27.78%) SLA
2 10 (13.89%) ISO 9001
3 2 (2.78%) ISO/IEC 27001
System Software
1 19 (26.39%) vSphere
2 15 (20.83%) Active Directory
3 11 (15.28%) VMware Infrastructure
4 2 (2.78%) VMware Workstation
Systems Management
1 18 (25.00%) SCCM
2 16 (22.22%) SCOM
3 4 (5.56%) NetBackup
Vendors
1 22 (30.56%) Microsoft
2 21 (29.17%) VMware
3 7 (9.72%) Veeam
3 7 (9.72%) Oracle
4 3 (4.17%) HP
4 3 (4.17%) Reuters
4 3 (4.17%) Bloomberg
5 2 (2.78%) Salesforce.com
5 2 (2.78%) TARGIT
5 2 (2.78%) Dell
5 2 (2.78%) SAP
6 1 (1.39%) Adobe
6 1 (1.39%) Red Hat
6 1 (1.39%) Sage
6 1 (1.39%) 3PAR
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Salary: £25000 - £30000 per annum + Excellent Benefits
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Salary: £25000 - £28000 per annum + bonus, pension, health care etc
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