The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 89 74 92
Rank change year-on-year
-15 +18
Permanent jobs requiring a Support Analyst 187 205 132
As % of all permanent IT jobs located in the South West 3.18% 3.34% 2.52%
As % of the Job Titles category 3.31% 3.48% 2.65%
Number of salaries quoted 149 181 125
Average salary £27,500 £24,775 £28,500
Average salary % change year-on-year
+10.99% -13.07%
90% offered a salary of more than £20,500 £20,000 £19,500
10% offered a salary of more than £42,500 £40,000 £42,100
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5646 5888 4979
As % of all permanent IT jobs located in the South West 96.09% 95.80% 95.13%
Number of salaries quoted 4809 4890 4300
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the South West

Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the South West region.

Support Analyst Salary Trend in the South West

Support Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Support Analyst across the South West region over the 3 months to 31 July 2015.

Support Analyst Salary Histogram in the South West

Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the South West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset +9 53 £26,000 +8.33% 2
Bristol -8 44 £25,500 -3.77% 6
Wiltshire -5 36 £27,750 +15.62% 2
Gloucestershire -21 33 £32,500 +35.41% 1
Devon +2 12 £30,000 +64.38%
Dorset -13 5 £20,375 -49.06%
Cornwall - 1 £21,000 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 31 July 2015, IT jobs across the South West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 186 (51.10%) Windows
2 126 (34.62%) SQL
3 120 (32.97%) Microsoft
4 90 (24.73%) ITIL
5 83 (22.80%) MS Excel
6 78 (21.43%) VMware
7 76 (20.88%) MS Office
8 75 (20.60%) SQL Server
9 73 (20.05%) Finance
10 67 (18.41%) Active Directory
11 56 (15.38%) Oracle
12 52 (14.29%) MS Exchange
13 49 (13.46%) SLA
14 47 (12.91%) Windows 7
15 42 (11.54%) Windows Server 2008
16 38 (10.44%) Analytical Skills
17 36 (9.89%) LAN
18 35 (9.62%) Windows Server 2003
18 35 (9.62%) UNIX
19 34 (9.34%) Citrix
20 33 (9.07%) vSphere
21 32 (8.79%) VMware Infrastructure
21 32 (8.79%) .NET
22 31 (8.52%) Java
22 31 (8.52%) Incident Management
23 30 (8.24%) TCP/IP
24 29 (7.97%) WAN
24 29 (7.97%) Service Delivery
24 29 (7.97%) SCCM
25 28 (7.69%) Degree

Support Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 31 July 2015, IT jobs across the South West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (14.29%) MS Exchange
2 24 (6.59%) SharePoint
3 17 (4.67%) IIS
4 14 (3.85%) WorkSite
5 13 (3.57%) Oracle SOA Suite
6 11 (3.02%) Exchange Server 2010
7 10 (2.75%) Tomcat
8 9 (2.47%) JBoss
9 7 (1.92%) WebLogic
9 7 (1.92%) Lync
9 7 (1.92%) Exchange Server 2007
9 7 (1.92%) WebSphere
10 6 (1.65%) Exchange Server 2003
11 5 (1.37%) Joomla!
11 5 (1.37%) NetWeaver
12 3 (0.82%) SAS
12 3 (0.82%) SharePoint 2010
13 2 (0.55%) SharePoint 2013
14 1 (0.27%) Exchange Server 2013
14 1 (0.27%) BizTalk Server
Applications
1 83 (22.80%) MS Excel
2 76 (20.88%) MS Office
3 3 (0.82%) MS PowerPoint
3 3 (0.82%) Spreadsheet
4 2 (0.55%) MS Project
Business Applications
1 12 (3.30%) Oracle EBS
2 7 (1.92%) SAP CRM
3 5 (1.37%) SAP SD
3 5 (1.37%) Dynamics CRM
4 4 (1.10%) Oracle General Ledger
5 3 (0.82%) Changepoint
5 3 (0.82%) Aareon QL
6 2 (0.55%) SAP SRM
6 2 (0.55%) Oracle Applications
6 2 (0.55%) Oracle EBS R12
6 2 (0.55%) Oracle Financials
7 1 (0.27%) PeopleSoft HRMS
7 1 (0.27%) SAP PP
7 1 (0.27%) Academy Housing
7 1 (0.27%) arcHouse
7 1 (0.27%) Oracle SCM
7 1 (0.27%) Oracle iProcurement
7 1 (0.27%) Oracle Payables
7 1 (0.27%) Oracle Receivables
7 1 (0.27%) Oracle Cash Management
Cloud Services
1 11 (3.02%) SaaS
2 10 (2.75%) Office 365
3 3 (0.82%) Amazon AWS
4 2 (0.55%) Microsoft Azure
4 2 (0.55%) IaaS
Communications & Networking
1 36 (9.89%) LAN
2 30 (8.24%) TCP/IP
3 29 (7.97%) WAN
4 25 (6.87%) DNS
5 24 (6.59%) Firewall
6 22 (6.04%) SAN
7 21 (5.77%) DHCP
8 20 (5.49%) Internet
8 20 (5.49%) VPN
9 18 (4.95%) Wireless
10 8 (2.20%) WLAN
11 6 (1.65%) VoIP
12 5 (1.37%) Ethernet
12 5 (1.37%) iSCSI
13 3 (0.82%) Wireshark
13 3 (0.82%) MPLS
13 3 (0.82%) LDAP
13 3 (0.82%) HTTP
13 3 (0.82%) Intranet
14 2 (0.55%) Extranet
Database & Business Intelligence
1 75 (20.60%) SQL Server
2 22 (6.04%) SQL Server Reporting Services
3 17 (4.67%) BusinessObjects
4 15 (4.12%) Relational Database
5 14 (3.85%) Oracle Database
6 13 (3.57%) Oracle Database 11g
7 7 (1.92%) Oracle Database 12c
7 7 (1.92%) SQL Server Integration Services
8 6 (1.65%) Oracle Database 10g
8 6 (1.65%) MS Access
9 3 (0.82%) Data Warehouse
9 3 (0.82%) Data Mining
9 3 (0.82%) DB2
9 3 (0.82%) Crystal Reports
9 3 (0.82%) Oracle Reports
9 3 (0.82%) RDBMS
10 2 (0.55%) SAP BI
10 2 (0.55%) QlikView
11 1 (0.27%) Oracle BI EE
11 1 (0.27%) SAP Data Services
Development Applications
1 9 (2.47%) Visual Studio
2 5 (1.37%) Oracle Forms
2 5 (1.37%) Subversion
2 5 (1.37%) Maven
2 5 (1.37%) Jenkins
General
1 73 (20.05%) Finance
2 16 (4.40%) Law
3 12 (3.30%) Legal
4 8 (2.20%) Advertising
5 7 (1.92%) Banking
6 6 (1.65%) Back Office
7 5 (1.37%) Games
7 5 (1.37%) German Language
8 4 (1.10%) General Ledger
8 4 (1.10%) Marketing
9 3 (0.82%) French Language
9 3 (0.82%) Automotive
10 2 (0.55%) Manufacturing
10 2 (0.55%) Military
10 2 (0.55%) Spanish Language
11 1 (0.27%) Retail
11 1 (0.27%) Local Government
11 1 (0.27%) Corporate Banking
11 1 (0.27%) Telecoms
11 1 (0.27%) Financial Institution
Libraries, Frameworks & Software Standards
1 32 (8.79%) .NET
2 27 (7.42%) XML
3 13 (3.57%) Middleware
3 13 (3.57%) Oracle Fusion
4 11 (3.02%) XSLT
4 11 (3.02%) WSDL
5 9 (2.47%) XSD
5 9 (2.47%) HTML
6 8 (2.20%) Web Services
7 5 (1.37%) Ajax
7 5 (1.37%) SAP PI
7 5 (1.37%) JSP
7 5 (1.37%) J2EE
7 5 (1.37%) SAP Basis
8 4 (1.10%) ASP.NET
9 3 (0.82%) Struts
9 3 (0.82%) Spring
9 3 (0.82%) FIX Protocol
10 2 (0.55%) Tapestry
10 2 (0.55%) X-Windows
Miscellaneous
1 38 (10.44%) Analytical Skills
2 16 (4.40%) Management Information System
3 12 (3.30%) Computer Science
3 12 (3.30%) iPhone
3 12 (3.30%) iPad
3 12 (3.30%) Enterprise Software
4 10 (2.75%) Xbox
5 9 (2.47%) Client/Server
6 8 (2.20%) Replication
7 7 (1.92%) Clustering
8 6 (1.65%) Video Conferencing
9 5 (1.37%) AS400
9 5 (1.37%) Handset
9 5 (1.37%) Thin Client
9 5 (1.37%) Blackberry
9 5 (1.37%) Fat Client
9 5 (1.37%) iSeries
9 5 (1.37%) LPAR
9 5 (1.37%) BYOD
10 3 (0.82%) SWIFT
Operating Systems
1 186 (51.10%) Windows
2 47 (12.91%) Windows 7
3 42 (11.54%) Windows Server 2008
4 35 (9.62%) Windows Server 2003
4 35 (9.62%) UNIX
5 27 (7.42%) Linux
6 24 (6.59%) Windows Server 2012
7 18 (4.95%) Windows 8
8 15 (4.12%) Windows 2000 Server
9 13 (3.57%) Windows XP
10 5 (1.37%) Android
11 4 (1.10%) Windows Vista
12 3 (0.82%) Windows 2000
12 3 (0.82%) Windows Phone
13 1 (0.27%) CentOS
Processes & Methodologies
1 90 (24.73%) ITIL
2 31 (8.52%) Incident Management
3 29 (7.97%) Service Delivery
4 25 (6.87%) CRM
5 19 (5.22%) Business Intelligence
6 17 (4.67%) Service Management
6 17 (4.67%) ERP
6 17 (4.67%) Release Management
7 15 (4.12%) Project Management
8 14 (3.85%) Change Management
8 14 (3.85%) Document Management
9 13 (3.57%) BPEL
9 13 (3.57%) SOA
10 11 (3.02%) Line Management
10 11 (3.02%) Security Patching
11 10 (2.75%) Process Management
12 8 (2.20%) ITSM
12 8 (2.20%) Data Analysis
12 8 (2.20%) Workflow
12 8 (2.20%) Migration
Programming Languages
1 126 (34.62%) SQL
2 31 (8.52%) Java
3 11 (3.02%) T-SQL
3 11 (3.02%) XPath
4 9 (2.47%) JavaScript
5 8 (2.20%) PowerShell
5 8 (2.20%) PHP
6 7 (1.92%) VBA
6 7 (1.92%) COBOL
7 6 (1.65%) PL/SQL
7 6 (1.65%) VB.NET
7 6 (1.65%) C#
8 5 (1.37%) ABAP
8 5 (1.37%) Pascal
8 5 (1.37%) Delphi
9 3 (0.82%) Perl
10 2 (0.55%) VBScript
11 1 (0.27%) VB
11 1 (0.27%) Bash Shell
Qualifications
1 28 (7.69%) Degree
2 23 (6.32%) Microsoft Certification
3 18 (4.95%) ITIL Certification
3 18 (4.95%) MCSA
4 16 (4.40%) MCSE
5 15 (4.12%) VMware Certified Professional (VCP)
6 13 (3.57%) MCITP
7 11 (3.02%) SC Cleared
7 11 (3.02%) Security Cleared
8 4 (1.10%) Cisco Certification
8 4 (1.10%) CCNA
9 3 (0.82%) Citrix Certification
9 3 (0.82%) MCP
9 3 (0.82%) PMI Certification
9 3 (0.82%) ITIL Foundation Certificate
10 2 (0.55%) MCTS
10 2 (0.55%) AAT
11 1 (0.27%) MCDST
11 1 (0.27%) Network+ Certification
11 1 (0.27%) A+ Certification
Quality Assurance & Compliance
1 49 (13.46%) SLA
2 11 (3.02%) ISO 9001
3 2 (0.55%) ISO/IEC 27001
3 2 (0.55%) QA
System Software
1 67 (18.41%) Active Directory
2 33 (9.07%) vSphere
3 32 (8.79%) VMware Infrastructure
4 14 (3.85%) XenApp
5 11 (3.02%) Hyper-V
6 7 (1.92%) XenDesktop
7 4 (1.10%) VMware ESX
7 4 (1.10%) VMware Workstation
7 4 (1.10%) Citrix Presentation Server
8 3 (0.82%) Terminal Services
9 2 (0.55%) Microsoft App-V
9 2 (0.55%) BitLocker
10 1 (0.27%) iptables
10 1 (0.27%) ISA Server
10 1 (0.27%) Postfix
Systems Management
1 29 (7.97%) SCCM
2 19 (5.22%) WSUS
3 18 (4.95%) SCOM
4 15 (4.12%) NetBackup
5 11 (3.02%) Backup Exec
5 11 (3.02%) Norton AntiVirus
6 8 (2.20%) McAfee ePO
7 3 (0.82%) MOM
7 3 (0.82%) Systems Management Server (SMS)
7 3 (0.82%) Control-M
8 2 (0.55%) Zenoss
8 2 (0.55%) WhatsUp Gold
9 1 (0.27%) HP SIM
9 1 (0.27%) Windows Intune
9 1 (0.27%) SCSM
9 1 (0.27%) Nagios
9 1 (0.27%) CA Single Sign-On
9 1 (0.27%) OpenView
Vendors
1 120 (32.97%) Microsoft
2 78 (21.43%) VMware
3 56 (15.38%) Oracle
4 34 (9.34%) Citrix
5 15 (4.12%) Symantec
6 14 (3.85%) HP
6 14 (3.85%) SAP
7 13 (3.57%) Apple
8 12 (3.30%) Sage
8 12 (3.30%) IBM
9 11 (3.02%) McAfee
9 11 (3.02%) Sophos
10 10 (2.75%) Remedy
10 10 (2.75%) Siebel
10 10 (2.75%) Google
10 10 (2.75%) Facebook
11 9 (2.47%) Avaya
12 8 (2.20%) Cisco
12 8 (2.20%) Sybase
12 8 (2.20%) Hummingbird
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