The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 431 439 442
Rank change year-on-year
+8 +3
Permanent jobs requiring a Service Desk Technician 10 12 10
As % of all permanent IT jobs located in the South East 0.046% 0.055% 0.043%
As % of the Job Titles category 0.048% 0.058% 0.045%
Number of salaries quoted 10 9 7
Average salary £22,250 £22,000 £26,250
Average salary % change year-on-year
+1.13% -16.19%
90% offered a salary of more than £16,500 £13,900 £22,500
10% offered a salary of more than £25,500 £23,400 £27,500
UK excluding London average salary £22,500 £22,000 £22,500
% change year-on-year
+2.27% -2.22%
Service Desk Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20849 20546 22294
As % of all permanent IT jobs located in the South East 95.41% 94.88% 95.56%
Number of salaries quoted 16807 16500 19440
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the South East

Service Desk Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the South East region.

Service Desk Technician Salary Trend in the South East

Service Desk Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the South East region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -26 5 £17,500 +22.80%
Buckinghamshire - 4 £25,500 -
Berkshire 0 1 £24,500 +11.36%
Service Desk Technician
England

Service Desk Technician
Top 30 Related IT Skills in the South East

For the 6 months to 19 December 2014, IT jobs across the South East region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 16 (80.00%) Active Directory
2 15 (75.00%) Windows
3 12 (60.00%) Microsoft
4 10 (50.00%) MS Office
4 10 (50.00%) Incident Management
5 8 (40.00%) ITIL
6 7 (35.00%) MS Exchange
7 6 (30.00%) Lync
7 6 (30.00%) Software Distribution
7 6 (30.00%) Windows XP
8 5 (25.00%) MS Excel
9 4 (20.00%) Mitel
9 4 (20.00%) Problem Management
9 4 (20.00%) Change Management
9 4 (20.00%) Mac OS
9 4 (20.00%) Blackberry
9 4 (20.00%) Blackberry Enterprise Server
9 4 (20.00%) ITIL Certification
10 3 (15.00%) Windows 7
10 3 (15.00%) Windows Server 2008
11 2 (10.00%) VMware
11 2 (10.00%) Windows Server 2012
11 2 (10.00%) Citrix
11 2 (10.00%) Office 365
12 1 (5.00%) Network+ Certification
12 1 (5.00%) SLA
12 1 (5.00%) IBM Notes
12 1 (5.00%) Exchange Server 2003
12 1 (5.00%) Exchange Server 2007
12 1 (5.00%) Fat Client

Service Desk Technician
Top Related IT Skills in the South East by Category

For the 6 months to 19 December 2014, IT jobs across the South East region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (35.00%) MS Exchange
2 6 (30.00%) Lync
3 4 (20.00%) Blackberry Enterprise Server
4 1 (5.00%) Exchange Server 2003
4 1 (5.00%) Exchange Server 2007
4 1 (5.00%) Exchange Server 2010
4 1 (5.00%) IBM Notes
Applications
1 10 (50.00%) MS Office
2 5 (25.00%) MS Excel
Cloud Services
1 2 (10.00%) Office 365
Communications & Networking
1 1 (5.00%) LAN
1 1 (5.00%) DNS
1 1 (5.00%) Intranet
1 1 (5.00%) Internet
General
1 1 (5.00%) Manufacturing
Miscellaneous
1 4 (20.00%) Blackberry
2 1 (5.00%) Fat Client
2 1 (5.00%) Thin Client
Operating Systems
1 15 (75.00%) Windows
2 6 (30.00%) Windows XP
3 4 (20.00%) Mac OS
4 3 (15.00%) Windows 7
4 3 (15.00%) Windows Server 2008
5 2 (10.00%) Windows Server 2012
6 1 (5.00%) Mac OS X
6 1 (5.00%) Windows Server 2003
6 1 (5.00%) Windows 2000
Processes & Methodologies
1 10 (50.00%) Incident Management
2 8 (40.00%) ITIL
3 6 (30.00%) Software Distribution
4 4 (20.00%) Problem Management
4 4 (20.00%) Change Management
5 1 (5.00%) Asset Management
5 1 (5.00%) CAD
5 1 (5.00%) Project Management
5 1 (5.00%) Software Asset Management
Programming Languages
1 1 (5.00%) C
Qualifications
1 4 (20.00%) ITIL Certification
2 1 (5.00%) Network+ Certification
2 1 (5.00%) MCSE
2 1 (5.00%) CCNA
2 1 (5.00%) Cisco Certification
2 1 (5.00%) Microsoft Certification
2 1 (5.00%) A+ Certification
Quality Assurance & Compliance
1 1 (5.00%) SLA
System Software
1 16 (80.00%) Active Directory
2 1 (5.00%) Terminal Services
2 1 (5.00%) VMware Infrastructure
2 1 (5.00%) XenApp
Systems Management
1 1 (5.00%) Backup Exec
Vendors
1 12 (60.00%) Microsoft
2 4 (20.00%) Mitel
3 2 (10.00%) Citrix
3 2 (10.00%) VMware
4 1 (5.00%) Lotus
4 1 (5.00%) Apple
4 1 (5.00%) Symantec
4 1 (5.00%) Veeam
4 1 (5.00%) RedPrairie
4 1 (5.00%) SAP
4 1 (5.00%) Cisco