The table below looks at the statistics for ITSM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 297 266 255
Rank change year-on-year
-31 -11
Permanent jobs citing ITSM 153 162 173
As % of all permanent IT jobs located in the South East 0.74% 0.77% 0.81%
As % of the Processes & Methodologies category 0.91% 0.96% 1.04%
Number of salaries quoted 123 123 122
Average salary £40,000 £45,000 £47,500
Average salary % change year-on-year
-11.11% -5.26%
90% offered a salary of more than £21,500 £24,800 £21,500
10% offered a salary of more than £68,500 £65,000 £75,000
UK excluding London average salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
16840 16941 16683
As % of all permanent IT jobs located in the South East 81.29% 80.51% 77.92%
Number of salaries quoted 13563 13258 13888
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £30,000 £30,000 £29,929
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South East region.

ITSM Salary Trend in the South East

ITSM
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing ITSM across the South East region over the 3 months to 2 March 2015.

ITSM Salary Histogram in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -13 46 £37,500 +11.11% 8
Berkshire +3 44 £63,875 +27.75% 5
Buckinghamshire +18 28 £31,500 -45.68% 1
Hampshire +3 25 £42,500 +6.25% 2
Kent +14 6 £50,000 +43.88% 1
Middlesex +8 4 £47,500 -38.70%
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 2 March 2015, IT jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 200 (71.94%) ITIL
2 177 (63.67%) Service Management
3 91 (32.73%) Microsoft
4 81 (29.14%) Windows
5 55 (19.78%) Incident Management
6 54 (19.42%) Service Delivery
7 53 (19.06%) Management Information System
7 53 (19.06%) MS Office
8 52 (18.71%) MS Excel
9 51 (18.35%) Analytical Skills
10 48 (17.27%) ITIL Certification
11 46 (16.55%) SQL
11 46 (16.55%) Finance
12 45 (16.19%) Project Management
12 45 (16.19%) SLA
13 41 (14.75%) Degree
14 39 (14.03%) Security Cleared
15 36 (12.95%) SQL Server
16 35 (12.59%) HP
17 33 (11.87%) SC Cleared
18 32 (11.51%) HTML
19 31 (11.15%) XML
19 31 (11.15%) Change Management
20 27 (9.71%) Internet
21 26 (9.35%) Microsoft Certification
21 26 (9.35%) TCP/IP
22 24 (8.63%) DNS
22 24 (8.63%) Oracle
22 24 (8.63%) PRINCE2
22 24 (8.63%) Windows 7

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 2 March 2015, IT jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 14 (5.04%) SharePoint
2 7 (2.52%) Lync
3 6 (2.16%) Exchange Server 2010
3 6 (2.16%) MS Exchange
4 5 (1.80%) Tomcat
5 4 (1.44%) IIS
6 3 (1.08%) IBM Notes
6 3 (1.08%) Blackberry Enterprise Server
6 3 (1.08%) WebSphere
6 3 (1.08%) Exchange Server 2007
7 1 (0.36%) SharePoint 2010
7 1 (0.36%) Exchange Server 2003
7 1 (0.36%) SAS
Applications
1 53 (19.06%) MS Office
2 52 (18.71%) MS Excel
3 13 (4.68%) MS Project
4 10 (3.60%) MS PowerPoint
5 2 (0.72%) MS Visio
6 1 (0.36%) Acrobat
Business Applications
1 19 (6.83%) Remedy ITSM
2 11 (3.96%) Agresso
3 6 (2.16%) SAP Oil and Gas
3 6 (2.16%) SAP IS-U
4 4 (1.44%) SAP PM
5 3 (1.08%) Remedy AR System
6 2 (0.72%) assyst
7 1 (0.36%) Dynamics CRM
Cloud Services
1 16 (5.76%) SaaS
2 9 (3.24%) PaaS
3 4 (1.44%) Office 365
4 2 (0.72%) Google Apps
5 1 (0.36%) IaaS
Communications & Networking
1 27 (9.71%) Internet
2 26 (9.35%) TCP/IP
3 24 (8.63%) DNS
4 21 (7.55%) DHCP
5 18 (6.47%) VPN
6 15 (5.40%) Wireless
7 14 (5.04%) IP Telephony
8 12 (4.32%) VLAN
9 11 (3.96%) Firewall
10 9 (3.24%) WAN
10 9 (3.24%) LAN
11 8 (2.88%) Broadband
12 7 (2.52%) VoIP
13 6 (2.16%) LDAP
13 6 (2.16%) IPX
13 6 (2.16%) MPLS
13 6 (2.16%) BGP
13 6 (2.16%) EIGRP
13 6 (2.16%) Cisco ASA
14 5 (1.80%) HTTP
Database & Business Intelligence
1 36 (12.95%) SQL Server
2 13 (4.68%) MySQL
3 10 (3.60%) MS Access
3 10 (3.60%) SQL Anywhere
3 10 (3.60%) Sybase ASA
4 7 (2.52%) Relational Database
5 1 (0.36%) DB2
5 1 (0.36%) MongoDB
5 1 (0.36%) Apache Cassandra
5 1 (0.36%) Data Mining
5 1 (0.36%) BusinessObjects
5 1 (0.36%) SQL Server Reporting Services
Development Applications
1 4 (1.44%) Eclipse
2 3 (1.08%) JUnit
3 2 (0.72%) Team Foundation Server
4 1 (0.36%) WinDbg
General
1 46 (16.55%) Finance
2 16 (5.76%) German Language
3 15 (5.40%) Telecoms
4 10 (3.60%) Military
4 10 (3.60%) French Language
5 8 (2.88%) Retail
6 5 (1.80%) Law
7 4 (1.44%) Manufacturing
7 4 (1.44%) Electronics
8 3 (1.08%) Games
8 3 (1.08%) Marketing
8 3 (1.08%) Banking
8 3 (1.08%) Italian Language
8 3 (1.08%) Portuguese Language
8 3 (1.08%) Spanish Language
9 2 (0.72%) Legal
10 1 (0.36%) Aerospace
Job Titles
1 70 (25.18%) Analyst
2 49 (17.63%) Service Analyst
3 41 (14.75%) Service Desk Analyst
4 26 (9.35%) Service Manager
5 21 (7.55%) 1st Line Support
6 20 (7.19%) Developer
7 19 (6.83%) Consultant
8 17 (6.12%) Senior Manager
8 17 (6.12%) Services Delivery Manager
8 17 (6.12%) Delivery Manager
9 16 (5.76%) Support Technician
10 15 (5.40%) Support Analyst
10 15 (5.40%) Service Desk Engineer
11 13 (4.68%) Help Desk Engineer
12 12 (4.32%) Help Desk Support
12 12 (4.32%) Network Technician
13 11 (3.96%) Solutions Architect
13 11 (3.96%) Architect
14 9 (3.24%) Report Analyst
14 9 (3.24%) 1st Line Support Analyst
Libraries, Frameworks & Software Standards
1 32 (11.51%) HTML
2 31 (11.15%) XML
3 17 (6.12%) CSS
4 11 (3.96%) Web Services
5 9 (3.24%) .NET
6 6 (2.16%) JSON
7 5 (1.80%) Ajax
7 5 (1.80%) jQuery
7 5 (1.80%) OAuth
7 5 (1.80%) REST
8 4 (1.44%) EDIFACT
8 4 (1.44%) Flash
8 4 (1.44%) XHTML
8 4 (1.44%) EDI
9 3 (1.08%) SOAP
9 3 (1.08%) OpenGL
9 3 (1.08%) AngularJS
10 2 (0.72%) ASP.NET MVC 3
10 2 (0.72%) Regular Expression
10 2 (0.72%) ASP.NET MVC
Miscellaneous
1 53 (19.06%) Management Information System
2 51 (18.35%) Analytical Skills
3 13 (4.68%) Enterprise Software
4 12 (4.32%) PMI
4 12 (4.32%) CMDB
5 9 (3.24%) Performance Metrics
6 8 (2.88%) Smartphone
7 7 (2.52%) Computer Science
8 5 (1.80%) Life Science
8 5 (1.80%) Mobile App
9 4 (1.44%) Open Source
9 4 (1.44%) Social Media
9 4 (1.44%) Video Conferencing
10 2 (0.72%) iPhone
10 2 (0.72%) Wiki
10 2 (0.72%) Blackberry
10 2 (0.72%) PKI
10 2 (0.72%) FlexPod
10 2 (0.72%) User Experience
11 1 (0.36%) iPad
Operating Systems
1 81 (29.14%) Windows
2 24 (8.63%) Windows 7
3 23 (8.27%) Windows XP
4 22 (7.91%) Windows Server 2008
5 19 (6.83%) Linux
6 16 (5.76%) Android
7 15 (5.40%) UNIX
8 8 (2.88%) Windows Server 2003
8 8 (2.88%) Windows 8
9 6 (2.16%) Windows Server 2012
10 4 (1.44%) Apple iOS
11 3 (1.08%) SUSE
12 2 (0.72%) Mac OS X
Processes & Methodologies
1 200 (71.94%) ITIL
2 177 (63.67%) Service Management
3 55 (19.78%) Incident Management
4 54 (19.42%) Service Delivery
5 45 (16.19%) Project Management
6 31 (11.15%) Change Management
7 24 (8.63%) PRINCE2
8 22 (7.91%) CRM
8 22 (7.91%) Problem Management
9 19 (6.83%) Continuous Improvement
10 16 (5.76%) Knowledge Management
11 15 (5.40%) Root Cause Analysis
11 15 (5.40%) Line Management
12 13 (4.68%) Business Analysis
12 13 (4.68%) Programme Management
13 12 (4.32%) Technical Architecture
14 11 (3.96%) Analytics
15 10 (3.60%) Network Architecture
15 10 (3.60%) Requirements Analysis
15 10 (3.60%) Disaster Recovery
Programming Languages
1 46 (16.55%) SQL
2 22 (7.91%) JavaScript
3 19 (6.83%) Java
4 11 (3.96%) T-SQL
5 6 (2.16%) Perl
6 5 (1.80%) C#
6 5 (1.80%) C++
7 4 (1.44%) C
7 4 (1.44%) Python
8 3 (1.08%) PHP
9 2 (0.72%) Shell Script
9 2 (0.72%) AWK
9 2 (0.72%) PowerShell
9 2 (0.72%) sed
Qualifications
1 48 (17.27%) ITIL Certification
2 41 (14.75%) Degree
3 39 (14.03%) Security Cleared
4 33 (11.87%) SC Cleared
5 26 (9.35%) Microsoft Certification
6 23 (8.27%) MCP
7 18 (6.47%) PMI Certification
7 18 (6.47%) ITIL Foundation Certificate
8 16 (5.76%) MCSE
9 12 (4.32%) A+ Certification
10 10 (3.60%) CNE
10 10 (3.60%) Novell Certification
11 7 (2.52%) Cisco Certification
11 7 (2.52%) CTC Cleared
12 6 (2.16%) VCP4
12 6 (2.16%) CCNA
12 6 (2.16%) SAP Certification
12 6 (2.16%) PMP
13 5 (1.80%) ISEB
14 4 (1.44%) CISSP
Quality Assurance & Compliance
1 45 (16.19%) SLA
2 11 (3.96%) ISO 9001
3 8 (2.88%) QA
4 3 (1.08%) Sarbanes-Oxley
4 3 (1.08%) ISO/IEC 27001
5 1 (0.36%) COBIT
5 1 (0.36%) BS15000
5 1 (0.36%) PCI DSS
System Software
1 21 (7.55%) Active Directory
2 13 (4.68%) Hyper-V
3 11 (3.96%) VMware Infrastructure
4 3 (1.08%) Terminal Services
4 3 (1.08%) XenDesktop
5 1 (0.36%) VMware ESX
5 1 (0.36%) VMware Workstation
5 1 (0.36%) Microsoft App-V
5 1 (0.36%) BlackBerry Internet Service
5 1 (0.36%) VMware Server
5 1 (0.36%) NFS
5 1 (0.36%) XenApp
Systems Management
1 10 (3.60%) SCCM
2 6 (2.16%) SCOM
2 6 (2.16%) DameWare
3 3 (1.08%) Tivoli
4 2 (0.72%) Netcool
4 2 (0.72%) Control-M
4 2 (0.72%) CA Single Sign-On
4 2 (0.72%) Cisco CUCM
5 1 (0.36%) Opscode Chef
5 1 (0.36%) Cisco Prime
5 1 (0.36%) Icinga
5 1 (0.36%) EdgeSight
5 1 (0.36%) Norton AntiVirus
5 1 (0.36%) OpenView
5 1 (0.36%) Unicenter
5 1 (0.36%) Nagios
5 1 (0.36%) TeMIP
5 1 (0.36%) NetBackup
5 1 (0.36%) Backup Exec
5 1 (0.36%) HP NNM
Vendors
1 91 (32.73%) Microsoft
2 35 (12.59%) HP
3 24 (8.63%) Oracle
4 23 (8.27%) ServiceNow
5 19 (6.83%) Citrix
5 19 (6.83%) Remedy
6 17 (6.12%) Cisco
7 16 (5.76%) VMware
8 14 (5.04%) Apple
9 12 (4.32%) Mitel
9 12 (4.32%) Business Objects
10 11 (3.96%) SAP
11 10 (3.60%) Sybase
11 10 (3.60%) Novell
12 8 (2.88%) FrontRange
12 8 (2.88%) LANDesk
13 7 (2.52%) F5
14 6 (2.16%) Avaya
14 6 (2.16%) BMC
15 4 (1.44%) McAfee
Tunbridge Wells, Kent
Circle Recruitment
Salary: £70000 - £75000 per annum + Bonus, Pension, Gym
Posted: 12 hours ago
Guildford, Surrey
Eutopia Solutions Ltd
Salary: £20000 - £24500 per annum + package
Posted: Yesterday
Guildford, Surrey
Eutopia Solutions Ltd
Salary: £20000.00 - £29500.00 per annum + package
Posted: Yesterday
Guildford, Surrey
Eutopia Solutions Ltd
Salary: £20000.00 - £29500.00 per annum + package
Posted: Yesterday
Slough, Berkshire
Global Technology Solutions Ltd
Salary: £45000 - £55000 per annum + ben
Posted: 4 days ago
Reigate, Surrey
TLP Consultancy Ltd.
Salary: £28000 - £33000 per annum + Car + Package
Posted: 5 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Reigate, Surrey
Venturi
Salary: £45000.00 - £55000.00 per annum + benefits & bonus
Posted: 6 days ago
Berkshire
Interquest - IQ ESM
Salary: £45000 - £75000 per annum
Posted: 6 days ago
Berkshire
Interquest - IQ ESM
Salary: £70000 per annum + Benefits
Posted: 6 days ago
Reading, Berkshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 13 days ago
Reading, Berkshire
CGI
Salary: £60000 - £85000 per annum + excellent benefits
Posted: 13 days ago
Surrey
Interquest - IQ ESM
Salary: £40000 - £45000 per annum
Posted: 26 days ago