The table below looks at the statistics for ITSM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 332 280 280
Rank change year-on-year
-52 0
Permanent jobs citing ITSM 106 151 171
As % of all permanent IT jobs located in the South East 0.49% 0.71% 0.74%
As % of the Processes & Methodologies category 0.61% 0.90% 0.96%
Number of salaries quoted 88 132 136
Average salary £33,000 £45,000 £45,000
Average salary % change year-on-year
-26.66% -
90% offered a salary of more than £21,350 £27,400 £26,060
10% offered a salary of more than £57,500 £73,200 £70,000
UK excluding London average salary £38,750 £45,000 £42,500
% change year-on-year
-13.88% +5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
17258 16862 17844
As % of all permanent IT jobs located in the South East 80.11% 79.63% 77.54%
Number of salaries quoted 13775 13395 15357
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South East region.

ITSM Salary Trend in the South East

ITSM
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing ITSM across the South East region over the 3 months to 24 December 2014.

ITSM Salary Histogram in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -40 36 £27,000 -36.47% 4
Berkshire -14 24 £42,500 -5.55% 3
Buckinghamshire +14 19 £31,500 -46.15% 2
Hampshire -21 12 £33,000 -17.50% 2
Middlesex - 6 £47,500 -
West Sussex - 3 £39,000 -
Kent -6 2 £43,000 -25.21%
Thames Valley - 2 £51,250 -
M4 Corridor +4 1 £65,000 +73.33%
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 24 December 2014, IT jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 204 (71.33%) ITIL
2 187 (65.38%) Service Management
3 76 (26.57%) Windows
4 75 (26.22%) Microsoft
5 67 (23.43%) Finance
6 64 (22.38%) SQL
7 63 (22.03%) Service Delivery
8 55 (19.23%) SLA
9 53 (18.53%) MS Office
10 51 (17.83%) MS Excel
11 50 (17.48%) Incident Management
12 45 (15.73%) ITIL Certification
13 44 (15.38%) HTML
14 41 (14.34%) JavaScript
15 37 (12.94%) Analytical Skills
16 36 (12.59%) CSS
17 34 (11.89%) Degree
18 33 (11.54%) HP
18 33 (11.54%) Management Information System
19 32 (11.19%) Active Directory
19 32 (11.19%) Internet
20 31 (10.84%) SQL Server
21 30 (10.49%) Citrix
21 30 (10.49%) Change Management
22 29 (10.14%) ServiceNow
23 28 (9.79%) VMware
24 26 (9.09%) Telecoms
25 25 (8.74%) XML
25 25 (8.74%) DNS
25 25 (8.74%) Microsoft Certification

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 24 December 2014, IT jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 20 (6.99%) SharePoint
2 11 (3.85%) MS Exchange
2 11 (3.85%) IIS
3 9 (3.15%) Apache
3 9 (3.15%) Tomcat
4 7 (2.45%) Exchange Server 2007
4 7 (2.45%) Exchange Server 2010
5 5 (1.75%) SharePoint 2010
6 4 (1.40%) Lync
6 4 (1.40%) WebSphere
7 3 (1.05%) IBM HTTP Server
7 3 (1.05%) Oracle HTTP Server
8 2 (0.70%) Blackberry Enterprise Server
9 1 (0.35%) SAS
9 1 (0.35%) IBM Notes
9 1 (0.35%) JCAPS
Applications
1 53 (18.53%) MS Office
2 51 (17.83%) MS Excel
3 13 (4.55%) MS Project
4 9 (3.15%) MS PowerPoint
5 1 (0.35%) Acrobat
Business Applications
1 23 (8.04%) Remedy ITSM
2 7 (2.45%) Agresso
2 7 (2.45%) SAP Oil and Gas
3 6 (2.10%) SAP IS-U
4 4 (1.40%) Remedy AR System
Cloud Services
1 16 (5.59%) SaaS
2 5 (1.75%) PaaS
3 4 (1.40%) Office 365
4 3 (1.05%) Microsoft Azure
5 2 (0.70%) Google Apps
6 1 (0.35%) IaaS
Communications & Networking
1 32 (11.19%) Internet
2 25 (8.74%) DNS
3 18 (6.29%) VPN
3 18 (6.29%) Wireless
4 15 (5.24%) DHCP
5 14 (4.90%) IP Telephony
5 14 (4.90%) Firewall
6 13 (4.55%) TCP/IP
7 12 (4.20%) VLAN
8 11 (3.85%) Broadband
9 10 (3.50%) VoIP
9 10 (3.50%) HTTP
10 7 (2.45%) LAN
10 7 (2.45%) 3G
11 6 (2.10%) LDAP
11 6 (2.10%) WAN
12 5 (1.75%) SAN
13 4 (1.40%) DSL
13 4 (1.40%) HSPA
14 3 (1.05%) Cisco ISE
Database & Business Intelligence
1 31 (10.84%) SQL Server
2 17 (5.94%) MySQL
3 15 (5.24%) Relational Database
4 8 (2.80%) SQL Server Integration Services
5 4 (1.40%) DB2
6 3 (1.05%) RDBMS
6 3 (1.05%) SQL Server Reporting Services
6 3 (1.05%) SQL Server 2008
6 3 (1.05%) Oracle Database
7 2 (0.70%) Oracle Database 11g
8 1 (0.35%) Sybase ASA
8 1 (0.35%) SQL Anywhere
8 1 (0.35%) BusinessObjects
8 1 (0.35%) MS Access
8 1 (0.35%) Data Mining
Development Applications
1 8 (2.80%) Visual Studio
1 8 (2.80%) Team Foundation Server
2 5 (1.75%) Eclipse
3 3 (1.05%) JUnit
General
1 67 (23.43%) Finance
2 26 (9.09%) Telecoms
3 11 (3.85%) Retail
4 10 (3.50%) French Language
5 9 (3.15%) German Language
6 5 (1.75%) Marketing
7 4 (1.40%) Military
7 4 (1.40%) Banking
7 4 (1.40%) Legal
8 2 (0.70%) Manufacturing
8 2 (0.70%) Advertising
8 2 (0.70%) Italian Language
8 2 (0.70%) Portuguese Language
8 2 (0.70%) Spanish Language
9 1 (0.35%) Billing
9 1 (0.35%) Games
9 1 (0.35%) Electronics
Job Titles
1 82 (28.67%) Analyst
2 54 (18.88%) Service Analyst
3 41 (14.34%) Service Desk Analyst
4 36 (12.59%) Developer
5 35 (12.24%) Applications Support
6 30 (10.49%) Service Manager
7 22 (7.69%) Support Analyst
8 21 (7.34%) Consultant
9 18 (6.29%) 1st Line Support
10 15 (5.24%) Services Delivery Manager
10 15 (5.24%) Delivery Manager
10 15 (5.24%) Service Desk Engineer
11 14 (4.90%) Applications Manager
11 14 (4.90%) Support Technician
12 13 (4.55%) Help Desk Support
12 13 (4.55%) Help Desk Engineer
12 13 (4.55%) Support Manager
13 12 (4.20%) Network Technician
13 12 (4.20%) Report Analyst
13 12 (4.20%) Senior Manager
Libraries, Frameworks & Software Standards
1 44 (15.38%) HTML
2 36 (12.59%) CSS
3 25 (8.74%) XML
4 24 (8.39%) Web Services
5 23 (8.04%) .NET
6 13 (4.55%) Ajax
7 5 (1.75%) XHTML
8 4 (1.40%) Middleware
8 4 (1.40%) JSON
8 4 (1.40%) Flash
9 3 (1.05%) J2EE
9 3 (1.05%) Software Packaging
9 3 (1.05%) WebSphere MQ
9 3 (1.05%) AngularJS
9 3 (1.05%) jQuery
10 2 (0.70%) Regular Expression
10 2 (0.70%) Silverlight
11 1 (0.35%) OpenGL
11 1 (0.35%) LAMP
11 1 (0.35%) ASP.NET
Miscellaneous
1 37 (12.94%) Analytical Skills
2 33 (11.54%) Management Information System
3 15 (5.24%) Enterprise Software
4 12 (4.20%) Performance Metrics
4 12 (4.20%) CMDB
5 11 (3.85%) Smartphone
6 5 (1.75%) Computer Science
7 4 (1.40%) IVR
7 4 (1.40%) Informatics
7 4 (1.40%) Open Source
8 3 (1.05%) Statistics
8 3 (1.05%) PMI
9 2 (0.70%) iPhone
9 2 (0.70%) Wiki
9 2 (0.70%) Video Conferencing
9 2 (0.70%) Social Media
9 2 (0.70%) User Experience
10 1 (0.35%) iPad
10 1 (0.35%) Mobile App
10 1 (0.35%) Data Extraction
Operating Systems
1 76 (26.57%) Windows
2 24 (8.39%) Windows 7
3 20 (6.99%) Windows Server 2008
4 19 (6.64%) UNIX
5 17 (5.94%) Windows XP
6 15 (5.24%) Android
6 15 (5.24%) Linux
7 4 (1.40%) Apple iOS
7 4 (1.40%) Windows 8
8 3 (1.05%) Red Hat Enterprise Linux
9 2 (0.70%) Windows Server 2012
9 2 (0.70%) Mac OS X
9 2 (0.70%) Windows Server 2003
10 1 (0.35%) Windows Vista
Processes & Methodologies
1 204 (71.33%) ITIL
2 187 (65.38%) Service Management
3 63 (22.03%) Service Delivery
4 50 (17.48%) Incident Management
5 30 (10.49%) Change Management
6 25 (8.74%) Project Management
7 18 (6.29%) Problem Management
8 16 (5.59%) Agile Software Development
8 16 (5.59%) CRM
8 16 (5.59%) Continuous Improvement
9 15 (5.24%) Stakeholder Management
10 14 (4.90%) Root Cause Analysis
11 13 (4.55%) Line Management
12 12 (4.20%) Technical Architecture
13 11 (3.85%) Time Management
13 11 (3.85%) PRINCE2
13 11 (3.85%) Analytics
14 10 (3.50%) Asset Management
15 9 (3.15%) ERP
15 9 (3.15%) Disaster Recovery
Programming Languages
1 64 (22.38%) SQL
2 41 (14.34%) JavaScript
3 21 (7.34%) Java
4 13 (4.55%) T-SQL
5 10 (3.50%) C++
6 8 (2.80%) C#
6 8 (2.80%) Perl
6 8 (2.80%) PHP
7 5 (1.75%) sed
7 5 (1.75%) Shell Script
7 5 (1.75%) AWK
8 4 (1.40%) Python
8 4 (1.40%) C
9 3 (1.05%) Korn
9 3 (1.05%) PowerShell
9 3 (1.05%) Bash Shell
10 2 (0.70%) PL/SQL
11 1 (0.35%) Delphi
Qualifications
1 45 (15.73%) ITIL Certification
2 34 (11.89%) Degree
3 25 (8.74%) Microsoft Certification
4 23 (8.04%) Security Cleared
5 19 (6.64%) ITIL Foundation Certificate
6 18 (6.29%) SC Cleared
6 18 (6.29%) MCP
7 17 (5.94%) MCSE
8 12 (4.20%) A+ Certification
9 9 (3.15%) PMI Certification
10 6 (2.10%) Cisco Certification
10 6 (2.10%) MCSA
10 6 (2.10%) SAP Certification
10 6 (2.10%) PMP
11 4 (1.40%) CCNA
12 3 (1.05%) PRINCE2 Certification
12 3 (1.05%) CTC Cleared
13 2 (0.70%) CCNP
14 1 (0.35%) Network+ Certification
14 1 (0.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 55 (19.23%) SLA
2 11 (3.85%) ISO 9001
3 8 (2.80%) QA
4 2 (0.70%) PCI DSS
4 2 (0.70%) Sarbanes-Oxley
4 2 (0.70%) ISO/IEC 27001
4 2 (0.70%) COBIT
5 1 (0.35%) BS15000
System Software
1 32 (11.19%) Active Directory
2 16 (5.59%) Hyper-V
3 12 (4.20%) VMware Infrastructure
4 4 (1.40%) Terminal Services
5 3 (1.05%) Tivoli Directory Server
6 1 (0.35%) XenServer
6 1 (0.35%) VMware ESX
6 1 (0.35%) VMware Workstation
Systems Management
1 16 (5.59%) SCCM
2 9 (3.15%) Tivoli
3 6 (2.10%) SCOM
4 4 (1.40%) Cisco UCCX
4 4 (1.40%) TeMIP
4 4 (1.40%) HP NNM
4 4 (1.40%) OVPI
4 4 (1.40%) Netcool
4 4 (1.40%) OpenView
5 3 (1.05%) NetBackup
5 3 (1.05%) Backup Exec
5 3 (1.05%) Cisco Prime
5 3 (1.05%) Oracle Enterprise Manager
6 2 (0.70%) CA SiteMinder
6 2 (0.70%) Control-M
7 1 (0.35%) Nagios
7 1 (0.35%) DameWare
7 1 (0.35%) Unicenter
Vendors
1 75 (26.22%) Microsoft
2 33 (11.54%) HP
3 30 (10.49%) Citrix
4 29 (10.14%) ServiceNow
5 28 (9.79%) VMware
6 23 (8.04%) Remedy
7 22 (7.69%) Oracle
8 15 (5.24%) Cisco
9 14 (4.90%) Apple
10 13 (4.55%) IBM
11 12 (4.20%) Business Objects
11 12 (4.20%) Mitel
12 8 (2.80%) SAP
13 6 (2.10%) McAfee
13 6 (2.10%) BMC
13 6 (2.10%) Symantec
14 5 (1.75%) LANDesk
14 5 (1.75%) F5
14 5 (1.75%) CheckPoint
14 5 (1.75%) Salesforce.com
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 3 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £80,000 per annum Excellent salary plus variable
Posted: 5 days ago
Berkshire
Interquest - IQ ESM
Salary: £70000 per annum + Benefits
Posted: 9 days ago
Newbury, Berkshire
Go Partnership.
Salary: From £65,000 to £72,000 per annum + Benefits
Posted: 11 days ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 12 days ago
Bristol, South West OR Milton Keynes,...
Boeing
Salary: Competitive
Posted: 12 days ago
Surrey
Deerfoot IT
Salary: £26000 - £28000 per annum
Posted: 15 days ago
Maidenhead
Nigel Frank International Limited - Newcastle
Salary: £70000 - £75000 per annum + 20% Pension / Training / 25 Days Holiday
Posted: 24 days ago