The table below looks at the statistics for ITSM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 289 304 286
Rank change year-on-year
+15 -18
Permanent jobs citing ITSM 155 130 161
As % of all permanent IT jobs located in the South East 0.71% 0.60% 0.71%
As % of the Processes & Methodologies category 0.89% 0.76% 0.91%
Number of salaries quoted 115 113 134
Average salary £35,000 £40,750 £40,000
Average salary % change year-on-year
-14.11% +1.87%
90% offered a salary of more than £21,500 £25,000 £26,100
10% offered a salary of more than £60,000 £73,000 £62,500
UK excluding London average salary £37,500 £45,000 £39,469
% change year-on-year
-16.66% +14.01%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
17383 17049 17614
As % of all permanent IT jobs located in the South East 79.58% 79.20% 77.94%
Number of salaries quoted 13513 13926 14901
Average salary £45,000 £45,000 £44,000
Average salary % change year-on-year
- +2.27%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South East region.

ITSM Salary Trend in the South East

ITSM
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing ITSM across the South East region over the 3 months to 21 October 2014.

ITSM Salary Histogram in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +28 59 £27,500 -38.88% 5
Berkshire -4 33 £40,000 +6.66% 7
Hampshire -8 31 £42,000 -1.17% 5
Buckinghamshire -1 15 £50,000 +53.84%
West Sussex 0 7 £42,000 +90.90%
Kent +5 3 £60,000 +2.12%
Oxfordshire +14 2 £63,250 +64.28% 1
East Sussex -17 1 - -
Thames Valley - 1 £57,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 21 October 2014, IT jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 260 (70.27%) ITIL
2 258 (69.73%) Service Management
3 102 (27.57%) Windows
4 87 (23.51%) Microsoft
5 84 (22.70%) SQL
6 76 (20.54%) Finance
7 64 (17.30%) Degree
8 63 (17.03%) VMware
9 62 (16.76%) MS Excel
10 61 (16.49%) SLA
10 61 (16.49%) Service Delivery
11 59 (15.95%) MS Office
12 56 (15.14%) HTML
13 54 (14.59%) CSS
14 50 (13.51%) JavaScript
15 47 (12.70%) Change Management
16 46 (12.43%) Incident Management
17 45 (12.16%) SQL Server
18 42 (11.35%) Management Information System
19 41 (11.08%) Active Directory
20 40 (10.81%) Oracle
20 40 (10.81%) Problem Management
21 39 (10.54%) ITIL Certification
22 37 (10.00%) DNS
23 36 (9.73%) Internet
24 35 (9.46%) Web Services
25 34 (9.19%) Telecoms
25 34 (9.19%) VMware Infrastructure
25 34 (9.19%) ServiceNow
26 33 (8.92%) Project Management

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 21 October 2014, IT jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 25 (6.76%) IIS
1 25 (6.76%) Apache
2 19 (5.14%) SharePoint
3 18 (4.86%) Tomcat
4 11 (2.97%) MS Exchange
5 5 (1.35%) Exchange Server 2007
5 5 (1.35%) Exchange Server 2010
5 5 (1.35%) Blackberry Enterprise Server
6 4 (1.08%) Lync
6 4 (1.08%) SharePoint 2010
7 3 (0.81%) JCAPS
7 3 (0.81%) WebSphere
7 3 (0.81%) Oracle HTTP Server
7 3 (0.81%) IBM HTTP Server
8 2 (0.54%) TeamSite
8 2 (0.54%) CICS
8 2 (0.54%) Drupal
9 1 (0.27%) SAS
9 1 (0.27%) IBM Notes
Applications
1 62 (16.76%) MS Excel
2 59 (15.95%) MS Office
3 6 (1.62%) MS Project
3 6 (1.62%) MS PowerPoint
4 2 (0.54%) PaintShop Pro
4 2 (0.54%) MS Visio
5 1 (0.27%) Acrobat
Business Applications
1 31 (8.38%) Remedy ITSM
2 9 (2.43%) Remedy AR System
3 7 (1.89%) SAP Oil and Gas
4 6 (1.62%) SAP IS-U
5 5 (1.35%) SAP CO
5 5 (1.35%) SAP FI/CO
5 5 (1.35%) SAP FI
6 2 (0.54%) Agresso
Cloud Services
1 16 (4.32%) SaaS
2 6 (1.62%) PaaS
3 4 (1.08%) Microsoft Azure
4 3 (0.81%) Office 365
5 2 (0.54%) Amazon AWS
6 1 (0.27%) IaaS
Communications & Networking
1 37 (10.00%) DNS
2 36 (9.73%) Internet
3 24 (6.49%) Firewall
4 22 (5.95%) TCP/IP
5 21 (5.68%) VPN
6 19 (5.14%) DHCP
7 16 (4.32%) SAN
8 13 (3.51%) LAN
8 13 (3.51%) SSL
8 13 (3.51%) Wireless
9 12 (3.24%) WAN
10 11 (2.97%) LDAP
11 10 (2.70%) HTTP
12 9 (2.43%) IP Telephony
12 9 (2.43%) VoIP
13 8 (2.16%) Broadband
14 7 (1.89%) NAS
14 7 (1.89%) VLAN
14 7 (1.89%) DSL
14 7 (1.89%) 3G
Database & Business Intelligence
1 45 (12.16%) SQL Server
2 27 (7.30%) Relational Database
3 20 (5.41%) MySQL
4 13 (3.51%) SQL Server Reporting Services
5 11 (2.97%) RDBMS
6 10 (2.70%) SQL Server Integration Services
7 7 (1.89%) DB2
8 6 (1.62%) Oracle Database
8 6 (1.62%) SQL Server 2008
9 5 (1.35%) Oracle Database 11g
10 2 (0.54%) SQL Server 2005
10 2 (0.54%) Big Data
11 1 (0.27%) SQL Server 2012
11 1 (0.27%) Data Warehouse
Development Applications
1 10 (2.70%) Visual Studio
1 10 (2.70%) Team Foundation Server
2 6 (1.62%) Eclipse
3 3 (0.81%) Xcode
4 2 (0.54%) Serena SBM
4 2 (0.54%) JUnit
General
1 76 (20.54%) Finance
2 34 (9.19%) Telecoms
3 20 (5.41%) French Language
4 15 (4.05%) Retail
5 14 (3.78%) Advertising
5 14 (3.78%) German Language
6 12 (3.24%) Banking
7 10 (2.70%) Legal
8 9 (2.43%) Marketing
9 3 (0.81%) Electronics
9 3 (0.81%) Manufacturing
10 2 (0.54%) Law
10 2 (0.54%) Italian Language
11 1 (0.27%) Local Government
11 1 (0.27%) Portuguese Language
11 1 (0.27%) Spanish Language
11 1 (0.27%) Billing
11 1 (0.27%) Publishing
Job Titles
1 101 (27.30%) Analyst
2 50 (13.51%) Developer
3 49 (13.24%) Applications Support
4 47 (12.70%) Service Analyst
5 41 (11.08%) Service Manager
6 38 (10.27%) Support Analyst
7 34 (9.19%) Service Desk Analyst
8 21 (5.68%) Support Engineer
9 20 (5.41%) Applications Support Analyst
10 18 (4.86%) Applications Manager
10 18 (4.86%) Technical Manager
11 15 (4.05%) Support Manager
11 15 (4.05%) Technical Support
12 14 (3.78%) Technical Services Manager
13 13 (3.51%) Consultant
14 12 (3.24%) Senior Manager
14 12 (3.24%) Senior Developer
14 12 (3.24%) 1st Line Support
14 12 (3.24%) Technical Support Engineer
14 12 (3.24%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 56 (15.14%) HTML
2 54 (14.59%) CSS
3 35 (9.46%) Web Services
4 33 (8.92%) XML
5 26 (7.03%) .NET
6 15 (4.05%) Ajax
7 8 (2.16%) LAMP
7 8 (2.16%) WAMP
8 7 (1.89%) HTML5
9 6 (1.62%) Middleware
9 6 (1.62%) XHTML
10 5 (1.35%) JSON
11 4 (1.08%) Flash
11 4 (1.08%) Java EE
12 3 (0.81%) Software Packaging
12 3 (0.81%) J2EE
12 3 (0.81%) WebSphere MQ
12 3 (0.81%) Cocoa
12 3 (0.81%) Android NDK
13 2 (0.54%) ASP.NET
Miscellaneous
1 42 (11.35%) Management Information System
2 32 (8.65%) Analytical Skills
3 29 (7.84%) CMDB
4 20 (5.41%) Computer Science
5 14 (3.78%) Enterprise Software
6 8 (2.16%) Performance Metrics
6 8 (2.16%) Smartphone
7 7 (1.89%) Informatics
8 4 (1.08%) Blackberry
8 4 (1.08%) IVR
8 4 (1.08%) Statistics
8 4 (1.08%) Frameworx
8 4 (1.08%) Video Conferencing
8 4 (1.08%) Wiki
9 3 (0.81%) iPhone
9 3 (0.81%) Enterprise Storage
9 3 (0.81%) Mobile App
10 2 (0.54%) Mainframe
10 2 (0.54%) GIS
10 2 (0.54%) Replication
Operating Systems
1 102 (27.57%) Windows
2 33 (8.92%) UNIX
3 27 (7.30%) Windows 7
4 23 (6.22%) Linux
5 20 (5.41%) Windows XP
6 19 (5.14%) Windows Server 2008
7 15 (4.05%) Android
8 9 (2.43%) Apple iOS
9 6 (1.62%) Red Hat Enterprise Linux
10 5 (1.35%) Windows 8
11 4 (1.08%) Windows Server 2012
12 3 (0.81%) Windows Server 2003
13 2 (0.54%) Mac OS X
13 2 (0.54%) zOS
13 2 (0.54%) AIX
13 2 (0.54%) Solaris
14 1 (0.27%) Windows Vista
Processes & Methodologies
1 260 (70.27%) ITIL
2 258 (69.73%) Service Management
3 61 (16.49%) Service Delivery
4 47 (12.70%) Change Management
5 46 (12.43%) Incident Management
6 40 (10.81%) Problem Management
7 33 (8.92%) Project Management
8 22 (5.95%) Agile Software Development
9 20 (5.41%) Disaster Recovery
9 20 (5.41%) Stakeholder Management
10 19 (5.14%) Time Management
11 17 (4.59%) PRINCE2
11 17 (4.59%) Validation
12 15 (4.05%) Release Management
12 15 (4.05%) Line Management
13 12 (3.24%) Configuration Management
13 12 (3.24%) Asset Management
13 12 (3.24%) Capacity Management
14 11 (2.97%) Continuous Improvement
14 11 (2.97%) Data Transformation
Programming Languages
1 84 (22.70%) SQL
2 50 (13.51%) JavaScript
3 25 (6.76%) Java
4 14 (3.78%) T-SQL
5 13 (3.51%) PHP
6 9 (2.43%) C#
6 9 (2.43%) C++
7 8 (2.16%) Perl
8 7 (1.89%) PowerShell
9 6 (1.62%) Python
10 5 (1.35%) PL/SQL
11 3 (0.81%) Bash Shell
11 3 (0.81%) sed
11 3 (0.81%) Korn
11 3 (0.81%) Shell Script
11 3 (0.81%) AWK
11 3 (0.81%) Objective-C
12 2 (0.54%) C
13 1 (0.27%) PHP5
13 1 (0.27%) ABAP
Qualifications
1 64 (17.30%) Degree
2 39 (10.54%) ITIL Certification
3 25 (6.76%) Microsoft Certification
4 23 (6.22%) ITIL Foundation Certificate
5 20 (5.41%) MCP
6 19 (5.14%) MCSE
7 16 (4.32%) Security Cleared
8 11 (2.97%) Cisco Certification
9 10 (2.70%) ISEB
9 10 (2.70%) MCSA
10 9 (2.43%) CCNA
11 8 (2.16%) SC Cleared
12 7 (1.89%) VMware Certified Professional (VCP)
12 7 (1.89%) PMI Certification
12 7 (1.89%) A+ Certification
13 6 (1.62%) Network+ Certification
13 6 (1.62%) SAP Certification
13 6 (1.62%) PMP
13 6 (1.62%) MCDBA
14 5 (1.35%) PRINCE2 Certification
Quality Assurance & Compliance
1 61 (16.49%) SLA
2 9 (2.43%) QA
3 7 (1.89%) ISO 9001
4 4 (1.08%) ISO/IEC 27001
5 2 (0.54%) ISO 9000
5 2 (0.54%) PCI DSS
6 1 (0.27%) COBIT
6 1 (0.27%) BS15000
6 1 (0.27%) Sarbanes-Oxley
System Software
1 41 (11.08%) Active Directory
2 34 (9.19%) VMware Infrastructure
3 12 (3.24%) Hyper-V
4 10 (2.70%) VMware ESX
5 8 (2.16%) VMware Workstation
6 4 (1.08%) Terminal Services
7 3 (0.81%) Tivoli Directory Server
8 2 (0.54%) XenDesktop
8 2 (0.54%) XenApp
9 1 (0.27%) XenServer
9 1 (0.27%) vSphere
9 1 (0.27%) NFS
Systems Management
1 23 (6.22%) SCCM
2 13 (3.51%) Tivoli
3 11 (2.97%) Oracle Enterprise Manager
4 8 (2.16%) Norton AntiVirus
4 8 (2.16%) TeMIP
4 8 (2.16%) OpenView
4 8 (2.16%) Netcool
4 8 (2.16%) HP NNM
4 8 (2.16%) OVPI
5 7 (1.89%) Systems Management Server (SMS)
6 5 (1.35%) SCOM
6 5 (1.35%) NetBackup
6 5 (1.35%) Backup Exec
7 4 (1.08%) Cisco UCCX
8 3 (0.81%) Cisco Prime
9 2 (0.54%) DameWare
9 2 (0.54%) CA SiteMinder
9 2 (0.54%) Control-M
10 1 (0.27%) EMC NetWorker
10 1 (0.27%) Nagios
Vendors
1 87 (23.51%) Microsoft
2 63 (17.03%) VMware
3 40 (10.81%) Oracle
4 34 (9.19%) ServiceNow
5 33 (8.92%) Citrix
6 32 (8.65%) HP
7 31 (8.38%) Remedy
8 24 (6.49%) IBM
9 22 (5.95%) Cisco
10 19 (5.14%) BMC
11 13 (3.51%) Symantec
12 12 (3.24%) Apple
12 12 (3.24%) SAP
13 8 (2.16%) Business Objects
14 7 (1.89%) Mitel
15 6 (1.62%) Dell
15 6 (1.62%) Red Hat
16 5 (1.35%) Avaya
16 5 (1.35%) McAfee
17 4 (1.08%) BT
Maidenhead, Berkshire
Three
Salary: £Competitive, bonus + benefits
Posted: Yesterday
Portsmouth, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £23000.00 per annum + Benefits
Posted: 4 days ago
Surrey
Interquest - IQ ESM
Salary: £50000 per annum + Benefits
Posted: 4 days ago
Farnborough, Hampshire
Harvey Nash plc
Salary: £150 - £180 per day
Posted: 4 days ago
Reading, Berkshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 4 days ago
Woking, Surrey
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Havant, Hampshire
Informatiq Consulting
Posted: 6 days ago
South East
Vodafone
Posted: 6 days ago
Reading, Berkshire
CGI
Salary: £45000 - £55000 per annum + excellent benefits
Posted: 6 days ago
Portsmouth
Computer Futures
Salary: £50000 - £55000 per annum + competitive
Posted: 7 days ago
Surrey
Deerfoot IT
Salary: £26000 - £28000 per annum
Posted: 8 days ago
Surrey
Deerfoot IT
Salary: £26000 - £28000 per annum
Posted: 11 days ago
Southampton
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum + Excellent Benefits
Posted: 12 days ago
Wokingham
Interquest - IQ ESM
Salary: £43000 - £47500 per annum
Posted: 12 days ago
Reading, Berkshire
CGI
Salary: £35000 - £60000 per annum + benefits
Posted: 20 days ago
Wokingham
Interquest - IQ ESM
Salary: £43000 - £47500 per annum
Posted: 22 days ago
Oxford
QA Apprenticeships
Salary: £7,800 per year
Posted: 25 days ago
Slough
Reed Technology - UK Posting Account
Salary: £35000 - £40000 per annum
Posted: 25 days ago