The table below looks at the statistics for ITSM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 266 241 285
Rank change year-on-year
-25 +44
Permanent jobs citing ITSM 201 231 174
As % of all permanent IT jobs located in the South East 0.93% 0.96% 0.76%
As % of the Processes & Methodologies category 1.14% 1.20% 0.98%
Number of salaries quoted 158 167 130
Average salary £40,000 £55,000 £47,500
Average salary % change year-on-year
-27.27% +15.78%
90% offered a salary of more than £24,750 £30,000 £21,500
10% offered a salary of more than £70,000 £72,500 £75,000
UK excluding London average salary £45,000 £50,000 £47,500
% change year-on-year
-10.00% +5.26%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
17608 19172 17706
As % of all permanent IT jobs located in the South East 81.75% 80.04% 77.57%
Number of salaries quoted 13952 15152 14358
Average salary £47,500 £45,000 £44,000
Average salary % change year-on-year
+5.55% +2.27%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South East region.

ITSM Salary Trend in the South East

ITSM
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing ITSM across the South East region over the 3 months to 17 April 2015.

ITSM Salary Histogram in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +27 81 £48,750 -8.01% 6
Surrey 0 52 £37,500 -16.66% 7
Hampshire +11 27 £51,000 +14.60% 2
West Sussex -6 16 £31,625 -55.76% 1
Buckinghamshire -10 11 £32,500 -44.68% 7
Kent +20 9 £72,500 +34.25%
Oxfordshire - 4 £37,500 - 4
Middlesex +3 1 - - 1
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 17 April 2015, IT jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 234 (74.05%) ITIL
2 209 (66.14%) Service Management
3 95 (30.06%) Microsoft
4 71 (22.47%) Windows
5 69 (21.84%) Incident Management
6 64 (20.25%) Service Delivery
7 57 (18.04%) Degree
8 55 (17.41%) Security Cleared
9 54 (17.09%) Management Information System
10 52 (16.46%) SLA
11 51 (16.14%) Analytical Skills
12 50 (15.82%) ITIL Certification
13 46 (14.56%) MS Office
13 46 (14.56%) Project Management
14 44 (13.92%) Finance
15 43 (13.61%) MS Excel
16 41 (12.97%) SC Cleared
17 40 (12.66%) SQL
18 37 (11.71%) Change Management
19 36 (11.39%) Problem Management
20 32 (10.13%) HP
21 31 (9.81%) SQL Server
21 31 (9.81%) PRINCE2
22 30 (9.49%) TCP/IP
23 27 (8.54%) VMware
23 27 (8.54%) Oracle
23 27 (8.54%) Root Cause Analysis
24 26 (8.23%) XML
24 26 (8.23%) Cisco
24 26 (8.23%) Citrix

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 17 April 2015, IT jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 17 (5.38%) Lync
2 13 (4.11%) SharePoint
3 6 (1.90%) MS Exchange
3 6 (1.90%) IBM Notes
3 6 (1.90%) Exchange Server 2010
4 3 (0.95%) Tomcat
4 3 (0.95%) WebSphere
4 3 (0.95%) Exchange Server 2007
5 2 (0.63%) IIS
6 1 (0.32%) SharePoint 2010
6 1 (0.32%) SAS
6 1 (0.32%) Blackberry Enterprise Server
6 1 (0.32%) CMS
6 1 (0.32%) Exchange Server 2003
Applications
1 46 (14.56%) MS Office
2 43 (13.61%) MS Excel
3 12 (3.80%) MS PowerPoint
4 10 (3.16%) MS Project
5 3 (0.95%) MS Visio
Business Applications
1 21 (6.65%) Remedy ITSM
2 10 (3.16%) Agresso
3 5 (1.58%) assyst
4 4 (1.27%) SAP PM
5 3 (0.95%) Remedy AR System
5 3 (0.95%) Infor M3
5 3 (0.95%) Movex
6 2 (0.63%) SAP CRM
7 1 (0.32%) Dynamics CRM
Cloud Services
1 20 (6.33%) SaaS
2 9 (2.85%) Office 365
3 6 (1.90%) PaaS
4 3 (0.95%) Amazon AWS
4 3 (0.95%) Google Cloud Platform
5 2 (0.63%) Microsoft Azure
5 2 (0.63%) Google Apps
Communications & Networking
1 30 (9.49%) TCP/IP
2 18 (5.70%) VPN
2 18 (5.70%) Firewall
3 17 (5.38%) DNS
4 15 (4.75%) DHCP
5 14 (4.43%) WAN
6 13 (4.11%) EIGRP
6 13 (4.11%) BGP
6 13 (4.11%) Internet
6 13 (4.11%) MPLS
6 13 (4.11%) LAN
7 11 (3.48%) Cisco ASA
8 9 (2.85%) OSPF
8 9 (2.85%) Ethernet
9 7 (2.22%) VoIP
9 7 (2.22%) Wireless
10 6 (1.90%) LDAP
10 6 (1.90%) IPX
11 5 (1.58%) IP Telephony
11 5 (1.58%) VLAN
Database & Business Intelligence
1 31 (9.81%) SQL Server
2 15 (4.75%) MySQL
3 10 (3.16%) MS Access
3 10 (3.16%) SQL Anywhere
3 10 (3.16%) Sybase ASA
4 4 (1.27%) Relational Database
5 3 (0.95%) Data Mining
6 1 (0.32%) BusinessObjects
6 1 (0.32%) SQL Server Reporting Services
6 1 (0.32%) MongoDB
6 1 (0.32%) Apache Cassandra
6 1 (0.32%) DB2
Development Applications
1 5 (1.58%) Team Foundation Server
2 1 (0.32%) WinDbg
2 1 (0.32%) JUnit
2 1 (0.32%) Eclipse
General
1 44 (13.92%) Finance
2 23 (7.28%) German Language
3 10 (3.16%) Military
4 9 (2.85%) Electronics
4 9 (2.85%) Telecoms
4 9 (2.85%) French Language
5 8 (2.53%) Law
5 8 (2.53%) Manufacturing
6 6 (1.90%) Billing
7 5 (1.58%) Italian Language
7 5 (1.58%) Portuguese Language
7 5 (1.58%) Spanish Language
8 3 (0.95%) Banking
8 3 (0.95%) Pharmaceutical
8 3 (0.95%) Games
9 2 (0.63%) Aerospace
9 2 (0.63%) Marketing
10 1 (0.32%) Publishing
10 1 (0.32%) Legal
10 1 (0.32%) Retail
Job Titles
1 70 (22.15%) Analyst
2 34 (10.76%) Service Analyst
3 32 (10.13%) Service Desk Analyst
4 29 (9.18%) Service Manager
5 26 (8.23%) Architect
6 24 (7.59%) Delivery Manager
7 21 (6.65%) Consultant
7 21 (6.65%) Support Analyst
8 20 (6.33%) Services Delivery Manager
9 18 (5.70%) Solutions Architect
10 15 (4.75%) Developer
11 14 (4.43%) Support Technician
11 14 (4.43%) 1st Line Support
12 12 (3.80%) Problem Manager
13 11 (3.48%) Change Manager
14 10 (3.16%) Applications Support
14 10 (3.16%) Senior Manager
14 10 (3.16%) Sales Executive
15 8 (2.53%) Information Manager
15 8 (2.53%) Information Security Manager
Libraries, Frameworks & Software Standards
1 26 (8.23%) XML
2 22 (6.96%) HTML
3 14 (4.43%) CSS
4 10 (3.16%) Web Services
5 9 (2.85%) .NET
6 8 (2.53%) CGI
7 6 (1.90%) jQuery
8 5 (1.58%) OAuth
8 5 (1.58%) ASP.NET MVC
8 5 (1.58%) REST
8 5 (1.58%) ASP.NET MVC 3
8 5 (1.58%) ASP.NET
9 4 (1.27%) XHTML
9 4 (1.27%) EDI
9 4 (1.27%) Ajax
9 4 (1.27%) JSON
9 4 (1.27%) EDIFACT
10 3 (0.95%) OpenGL
10 3 (0.95%) Middleware
10 3 (0.95%) SAP Basis
Miscellaneous
1 54 (17.09%) Management Information System
2 51 (16.14%) Analytical Skills
3 13 (4.11%) Computer Science
3 13 (4.11%) CMDB
4 12 (3.80%) PMI
5 9 (2.85%) Life Science
6 8 (2.53%) Mobile App
6 8 (2.53%) GIS
6 8 (2.53%) Video Conferencing
7 7 (2.22%) Enterprise Software
8 6 (1.90%) Replication
9 4 (1.27%) FlexPod
9 4 (1.27%) Performance Metrics
9 4 (1.27%) Social Media
10 3 (0.95%) Visualisation
10 3 (0.95%) Open Source
10 3 (0.95%) Smartphone
11 2 (0.63%) PKI
11 2 (0.63%) User Experience
12 1 (0.32%) Fat Client
Operating Systems
1 71 (22.47%) Windows
2 25 (7.91%) Linux
3 16 (5.06%) Windows XP
4 15 (4.75%) Windows 7
5 14 (4.43%) UNIX
5 14 (4.43%) Windows Server 2008
6 12 (3.80%) Windows Server 2003
7 8 (2.53%) Android
7 8 (2.53%) Windows Server 2012
8 6 (1.90%) Windows 8
8 6 (1.90%) SUSE
9 3 (0.95%) Apple iOS
10 2 (0.63%) Red Hat Enterprise Linux
10 2 (0.63%) Windows 2000
10 2 (0.63%) AIX
10 2 (0.63%) Solaris
11 1 (0.32%) zOS
Processes & Methodologies
1 234 (74.05%) ITIL
2 209 (66.14%) Service Management
3 69 (21.84%) Incident Management
4 64 (20.25%) Service Delivery
5 46 (14.56%) Project Management
6 37 (11.71%) Change Management
7 36 (11.39%) Problem Management
8 31 (9.81%) PRINCE2
9 27 (8.54%) Root Cause Analysis
10 23 (7.28%) Disaster Recovery
11 21 (6.65%) CRM
11 21 (6.65%) Continuous Improvement
12 19 (6.01%) Business Development
13 18 (5.70%) Migration
14 17 (5.38%) Risk Management
15 15 (4.75%) Business Analysis
15 15 (4.75%) Knowledge Management
16 14 (4.43%) Technical Architecture
17 13 (4.11%) Data Privacy
18 12 (3.80%) Line Management
Programming Languages
1 40 (12.66%) SQL
2 17 (5.38%) JavaScript
3 16 (5.06%) Java
4 9 (2.85%) C#
5 7 (2.22%) T-SQL
6 6 (1.90%) C++
7 5 (1.58%) Perl
8 3 (0.95%) Python
9 2 (0.63%) Shell Script
9 2 (0.63%) AWK
9 2 (0.63%) sed
9 2 (0.63%) C
Qualifications
1 57 (18.04%) Degree
2 55 (17.41%) Security Cleared
3 50 (15.82%) ITIL Certification
4 41 (12.97%) SC Cleared
5 16 (5.06%) Microsoft Certification
6 15 (4.75%) MCP
7 13 (4.11%) PMI Certification
8 11 (3.48%) DV Cleared
9 10 (3.16%) CISSP
9 10 (3.16%) CNE
9 10 (3.16%) Novell Certification
10 8 (2.53%) ISEB
10 8 (2.53%) CISM
11 7 (2.22%) CTC Cleared
11 7 (2.22%) ITIL Foundation Certificate
11 7 (2.22%) Cisco Certification
11 7 (2.22%) MCSE
12 6 (1.90%) CCNP
12 6 (1.90%) CCNA
13 5 (1.58%) A+ Certification
Quality Assurance & Compliance
1 52 (16.46%) SLA
2 8 (2.53%) ISO/IEC 27001
3 6 (1.90%) COBIT
3 6 (1.90%) Sarbanes-Oxley
4 4 (1.27%) ISO 9001
5 2 (0.63%) QA
6 1 (0.32%) ISO/IEC 20000
6 1 (0.32%) PCI DSS
6 1 (0.32%) GAMP
System Software
1 24 (7.59%) Active Directory
2 22 (6.96%) VMware Infrastructure
3 11 (3.48%) Terminal Services
3 11 (3.48%) XenDesktop
4 9 (2.85%) XenApp
5 5 (1.58%) Hyper-V
6 1 (0.32%) NFS
6 1 (0.32%) VMware ESX
6 1 (0.32%) VMware Workstation
6 1 (0.32%) Microsoft App-V
6 1 (0.32%) BlackBerry Internet Service
6 1 (0.32%) VMware Server
Systems Management
1 15 (4.75%) SCCM
2 14 (4.43%) SCOM
3 6 (1.90%) DameWare
4 4 (1.27%) Cisco CUCM
5 3 (0.95%) HP UCMDB
5 3 (0.95%) CA Single Sign-On
6 1 (0.32%) Norton AntiVirus
6 1 (0.32%) Unicenter
6 1 (0.32%) Netcool
6 1 (0.32%) Nagios
6 1 (0.32%) NetBackup
6 1 (0.32%) Backup Exec
6 1 (0.32%) WSUS
6 1 (0.32%) Opscode Chef
6 1 (0.32%) Icinga
6 1 (0.32%) EdgeSight
6 1 (0.32%) Cacti
6 1 (0.32%) Puppet
Vendors
1 95 (30.06%) Microsoft
2 32 (10.13%) HP
3 27 (8.54%) Oracle
3 27 (8.54%) VMware
4 26 (8.23%) Cisco
4 26 (8.23%) Citrix
5 24 (7.59%) ServiceNow
6 21 (6.65%) Remedy
7 15 (4.75%) FrontRange
8 14 (4.43%) Dell
9 11 (3.48%) F5
10 10 (3.16%) Sybase
10 10 (3.16%) Novell
11 9 (2.85%) Avaya
11 9 (2.85%) Aerohive Networks
11 9 (2.85%) LANDesk
12 8 (2.53%) BMC
12 8 (2.53%) SAP
12 8 (2.53%) NetApp
12 8 (2.53%) Computacenter
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: Yesterday
West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £80,000 per annum to circu £70,000 + 20% bonus + benef
Posted: Yesterday
Surrey
Interquest - IQ ESM
Salary: £60000 per annum + Benefits & Bonus
Posted: Yesterday
Berkshire
Global Technology Solutions Ltd
Salary: £30000 per annum + £1,200 DV allowance
Posted: 3 days ago
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £39000.00 - £49000.00 per annum + benefits
Posted: 3 days ago
Buckinghamshire
Marcus Donald People
Salary: £30000 - £40000 per annum
Posted: 4 days ago
Middlesex
Lorien Resourcing
Posted: 4 days ago
Hampshire
LA International
Salary: £47000 - £60000 per annum + Benefits
Posted: 4 days ago
Berkshire
Interquest - IQ ESM
Salary: £45000 - £75000 per annum
Posted: 4 days ago
Berkshire
Interquest - IQ ESM
Salary: £55000 - £60000 per annum + Car Allowance, Bonus & Benefits
Posted: 4 days ago
Berkshire
Interquest - IQ ESM
Salary: £70000 per annum + Benefits
Posted: 4 days ago
Surrey
Interquest - IQ ESM
Salary: £22000 - £30000 per annum + OTE + Benefits
Posted: 8 days ago
Kidlington, Oxfordshire
Elsevier
Posted: 14 days ago
Kidlington, Oxfordshire
Elsevier
Posted: 14 days ago
Berkshire
Capita - ITIN
Salary: £60000.00 - £65000.00 per annum + car
Posted: 25 days ago
Southampton
Computer Futures
Salary: £45000 - £50000 per annum + competitive
Posted: 25 days ago