The table below looks at the statistics for ITSM skills in IT jobs advertised for the South East region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 1 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 299 253 262
Rank change year-on-year
-46 +9
Permanent jobs citing ITSM 144 238 236
As % of all permanent IT jobs located in the South East 0.79% 1.12% 1.01%
As % of the Processes & Methodologies category 0.92% 1.31% 1.21%
Number of salaries quoted 114 180 185
Median salary £50,000 £42,500 £46,500
Median salary % change year-on-year
+17.64% -8.60%
90% offered a salary of more than £25,000 £26,250 £24,100
10% offered a salary of more than £70,000 £60,000 £75,000
UK excluding London median salary £43,500 £42,500 £45,000
% change year-on-year
+2.35% -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
15649 18106 19545
As % of all permanent IT jobs located in the South East 85.63% 85.23% 83.42%
Number of salaries quoted 13142 14499 15601
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £68,000 £65,000 £65,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South East region.

ITSM Salary Trend in the South East

ITSM
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing ITSM across the South East region over the 3 months to 1 July 2016.

ITSM Salary Histogram in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -2 54 £52,500 +40.00% 5
Berkshire -13 40 £50,000 - 5
Hampshire -2 18 £33,500 -40.96% 1
Buckinghamshire +20 10 £48,750 +52.34% 3
West Sussex -25 7 £41,250 -2.94%
Kent +13 5 £36,500 -29.80%
Oxfordshire -26 4 £47,000 -3.58% 2
East Sussex - 2 £51,595 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 1 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for ITSM.

1 205 (55.41%) ITIL
2 188 (50.81%) Service Management
3 88 (23.78%) Microsoft
4 84 (22.70%) SLA
5 81 (21.89%) Service Delivery
6 76 (20.54%) Telecoms
7 68 (18.38%) Remedy
7 68 (18.38%) Remedy ITSM
8 65 (17.57%) Windows
9 60 (16.22%) MS Excel
10 59 (15.95%) Finance
11 56 (15.14%) ServiceNow
12 55 (14.86%) Linux
13 54 (14.59%) Data Centre
14 53 (14.32%) ITIL V3
15 50 (13.51%) BMC
16 49 (13.24%) Project Management
16 49 (13.24%) Analytical Skills
17 43 (11.62%) QA
18 41 (11.08%) Change Management
19 39 (10.54%) Red Hat
19 39 (10.54%) SaaS
20 37 (10.00%) Active Directory
20 37 (10.00%) Oracle
21 35 (9.46%) IPv4
22 34 (9.19%) VMware
23 33 (8.92%) Management Information System
23 33 (8.92%) Cisco
23 33 (8.92%) PRINCE2
23 33 (8.92%) Document Management

ITSM
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (5.68%) MS Exchange
1 21 (5.68%) SharePoint
2 12 (3.24%) Apache
2 12 (3.24%) Tomcat
3 9 (2.43%) Exchange Server 2010
4 7 (1.89%) Confluence
5 4 (1.08%) WordPress
6 3 (0.81%) JBoss
6 3 (0.81%) OpenStack
7 1 (0.27%) IIS
7 1 (0.27%) nginx
Applications
1 60 (16.22%) MS Excel
2 31 (8.38%) MS Office
3 12 (3.24%) MS PowerPoint
4 3 (0.81%) MS Project
5 1 (0.27%) MS Visio
Business Applications
1 68 (18.38%) Remedy ITSM
2 15 (4.05%) SAP Oil and Gas
3 5 (1.35%) Dynamics CRM
4 4 (1.08%) Dynamics AX
5 3 (0.81%) Oracle Applications
Cloud Services
1 39 (10.54%) SaaS
2 27 (7.30%) Microsoft Azure
3 25 (6.76%) Office 365
4 16 (4.32%) Amazon AWS
5 7 (1.89%) IaaS
6 4 (1.08%) PaaS
7 2 (0.54%) Cloud Computing
Communications & Networking
1 35 (9.46%) IPv4
2 21 (5.68%) LAN
3 20 (5.41%) DNS
4 19 (5.14%) Firewall
5 15 (4.05%) VPN
6 14 (3.78%) WAN
7 12 (3.24%) Internet
7 12 (3.24%) SAN
8 11 (2.97%) SMS
8 11 (2.97%) Wi-Fi
9 10 (2.70%) DSL
9 10 (2.70%) TCP/IP
10 9 (2.43%) VoIP
10 9 (2.43%) WLAN
11 8 (2.16%) 3G
11 8 (2.16%) HSPA
12 6 (1.62%) PPP
13 5 (1.35%) Network Security
13 5 (1.35%) Wireless
14 4 (1.08%) Intranet
Database & Business Intelligence
1 21 (5.68%) SQL Server
2 17 (4.59%) MySQL
3 15 (4.05%) MongoDB
4 13 (3.51%) Relational Database
5 12 (3.24%) Oracle Database
6 9 (2.43%) Apache Cassandra
6 9 (2.43%) Big Data
6 9 (2.43%) SQL Server Reporting Services
7 7 (1.89%) Data Warehouse
8 5 (1.35%) Oracle Database 12c
8 5 (1.35%) SQL Server Integration Services
9 4 (1.08%) Business Intelligence Development Studio
9 4 (1.08%) HDInsight
9 4 (1.08%) PostgreSQL
9 4 (1.08%) Power BI
9 4 (1.08%) QlikView
9 4 (1.08%) SQL Server 2008
9 4 (1.08%) SQL Server 2014
9 4 (1.08%) SQL Server Analysis Services
10 3 (0.81%) Oracle Database 10g
Development Applications
1 13 (3.51%) JIRA
2 3 (0.81%) ClearCase
2 3 (0.81%) Subversion
2 3 (0.81%) Team Foundation Server
3 2 (0.54%) ERwin
4 1 (0.27%) Ant
4 1 (0.27%) Visual Studio
General
1 76 (20.54%) Telecoms
2 59 (15.95%) Finance
3 21 (5.68%) Manufacturing
4 18 (4.86%) Marketing
5 13 (3.51%) Electronics
6 8 (2.16%) Billing
7 6 (1.62%) Aerospace
8 4 (1.08%) Legal
9 3 (0.81%) Back Office
9 3 (0.81%) Law
9 3 (0.81%) Retail
10 2 (0.54%) Banking
11 1 (0.27%) Advertising
11 1 (0.27%) Games
11 1 (0.27%) Korean Language
11 1 (0.27%) Polish Language
Job Titles
1 56 (15.14%) Service Manager
2 51 (13.78%) Analyst
3 45 (12.16%) IT Manager
4 35 (9.46%) Consultant
5 32 (8.65%) IT Services Manager
6 30 (8.11%) Junior
6 30 (8.11%) Linux Engineer
7 29 (7.84%) Support Engineer
8 26 (7.03%) Cloud Engineer
8 26 (7.03%) Support Analyst
9 23 (6.22%) Services Delivery Manager
10 22 (5.95%) Delivery Manager
10 22 (5.95%) Infrastructure Engineer
11 20 (5.41%) Project Manager
11 20 (5.41%) Service Analyst
12 19 (5.14%) Coordinator
13 17 (4.59%) Applications Support
13 17 (4.59%) Linux Support
14 15 (4.05%) 1st Line Support
14 15 (4.05%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 18 (4.86%) HTML
2 15 (4.05%) CSS
3 11 (2.97%) Middleware
4 10 (2.70%) Flash
5 8 (2.16%) LAMP
6 7 (1.89%) .NET
7 5 (1.35%) Software Packaging
8 4 (1.08%) LAPP Stack
8 4 (1.08%) Web Services
8 4 (1.08%) XML
9 3 (0.81%) Oracle GoldenGate
9 3 (0.81%) Oracle Streams
9 3 (0.81%) Silverlight
9 3 (0.81%) WPF
10 2 (0.54%) JSON
10 2 (0.54%) REST
11 1 (0.27%) Entity Framework
11 1 (0.27%) HTML5
11 1 (0.27%) Twitter Bootstrap
11 1 (0.27%) XSL
Miscellaneous
1 54 (14.59%) Data Centre
2 49 (13.24%) Analytical Skills
3 33 (8.92%) Management Information System
4 27 (7.30%) CMDB
5 15 (4.05%) Statistics
6 9 (2.43%) Computer Science
6 9 (2.43%) Private Cloud
7 8 (2.16%) Virtual Team
8 5 (1.35%) Driving Licence
8 5 (1.35%) Mobile App
8 5 (1.35%) Smart Meter
9 4 (1.08%) Mathematics
10 3 (0.81%) PMI
10 3 (0.81%) Replication
11 2 (0.54%) Data Integration
11 2 (0.54%) Data Structures
11 2 (0.54%) Economics
11 2 (0.54%) Fintech
11 2 (0.54%) Hybrid Cloud
11 2 (0.54%) Visualisation
Operating Systems
1 65 (17.57%) Windows
2 55 (14.86%) Linux
3 31 (8.38%) CentOS
4 22 (5.95%) Windows Server 2008
5 20 (5.41%) Unix
6 19 (5.14%) Windows Server 2012
7 18 (4.86%) Windows Server
8 14 (3.78%) Red Hat Enterprise Linux
9 8 (2.16%) Windows 7
10 4 (1.08%) Windows 10
10 4 (1.08%) Windows 8
11 3 (0.81%) AIX
11 3 (0.81%) HPUX
11 3 (0.81%) Solaris
12 2 (0.54%) Mac OS X
12 2 (0.54%) Windows Server 2003
12 2 (0.54%) Windows Vista
Processes & Methodologies
1 205 (55.41%) ITIL
2 188 (50.81%) Service Management
3 81 (21.89%) Service Delivery
4 53 (14.32%) ITIL V3
5 49 (13.24%) Project Management
6 41 (11.08%) Change Management
7 33 (8.92%) Document Management
7 33 (8.92%) PRINCE2
8 32 (8.65%) Agile Software Development
9 30 (8.11%) Incident Management
9 30 (8.11%) Quality Management
10 25 (6.76%) Mentoring
11 24 (6.49%) Configuration Management
11 24 (6.49%) Critical Success Factor
11 24 (6.49%) Line Management
12 23 (6.22%) Change Control
12 23 (6.22%) Performance Management
13 21 (5.68%) CRM
13 21 (5.68%) Information Security
13 21 (5.68%) SOA
Programming Languages
1 32 (8.65%) Perl
1 32 (8.65%) SQL
2 29 (7.84%) Python
3 28 (7.57%) JavaScript
4 15 (4.05%) Java
5 13 (3.51%) Bash Shell
5 13 (3.51%) C#
6 7 (1.89%) Shell Script
7 6 (1.62%) C
7 6 (1.62%) PL/SQL
8 4 (1.08%) C++
8 4 (1.08%) PHP
9 3 (0.81%) Korn
9 3 (0.81%) PowerShell
Qualifications
1 31 (8.38%) Degree
2 19 (5.14%) Security Cleared
3 18 (4.86%) SC Cleared
4 14 (3.78%) Microsoft Certification
5 11 (2.97%) ISEB
6 8 (2.16%) CISSP
6 8 (2.16%) ITIL Certification
7 6 (1.62%) Cisco Certification
8 4 (1.08%) CCNA
8 4 (1.08%) CITP
8 4 (1.08%) DV Cleared
8 4 (1.08%) MCITP
8 4 (1.08%) MCP
8 4 (1.08%) PMI Certification
8 4 (1.08%) Postgraduate
8 4 (1.08%) PRINCE2 Practitioner
8 4 (1.08%) RHCA
9 3 (0.81%) CISA
9 3 (0.81%) CISM
9 3 (0.81%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 84 (22.70%) SLA
2 43 (11.62%) QA
3 9 (2.43%) ISO/IEC 27001
4 8 (2.16%) ISO/IEC 20000
5 5 (1.35%) ISO 9001
6 4 (1.08%) ISO 9000
7 3 (0.81%) PCI DSS
8 2 (0.54%) COBIT
8 2 (0.54%) ISO19770
8 2 (0.54%) ISO22301
8 2 (0.54%) SAS 70
9 1 (0.27%) Data Quality
System Software
1 37 (10.00%) Active Directory
2 26 (7.03%) VMware Infrastructure
3 8 (2.16%) Terminal Services
4 6 (1.62%) VMware ESX
5 3 (0.81%) Hyper-V
5 3 (0.81%) Oracle Clusterware
5 3 (0.81%) Oracle RAC
6 2 (0.54%) Firmware
6 2 (0.54%) NFS
6 2 (0.54%) vSphere
7 1 (0.27%) Microsoft App-V
7 1 (0.27%) Virtual Machines
7 1 (0.27%) VMware ESXi
7 1 (0.27%) VMware Workstation
7 1 (0.27%) XenDesktop
7 1 (0.27%) XenServer
Systems Management
1 9 (2.43%) Puppet
2 5 (1.35%) SCCM
3 4 (1.08%) Ansible
3 4 (1.08%) HP Quality Center
4 3 (0.81%) Data Guard
4 3 (0.81%) MOM
4 3 (0.81%) Oracle Flashback
4 3 (0.81%) Oracle RMAN
4 3 (0.81%) Oracle Statspack
4 3 (0.81%) Red Hat Satellite
4 3 (0.81%) SCOM
4 3 (0.81%) Systems Management Server (SMS)
4 3 (0.81%) vRealize
5 2 (0.54%) Norton AntiVirus
6 1 (0.27%) AirWatch
6 1 (0.27%) BMC PATROL
6 1 (0.27%) Nagios
6 1 (0.27%) Red Hat Spacewalk
Vendors
1 88 (23.78%) Microsoft
2 68 (18.38%) Remedy
3 56 (15.14%) ServiceNow
4 50 (13.51%) BMC
5 39 (10.54%) Red Hat
6 37 (10.00%) Oracle
7 34 (9.19%) VMware
8 33 (8.92%) Cisco
9 21 (5.68%) Citrix
9 21 (5.68%) SAP
10 18 (4.86%) LANDesk
11 14 (3.78%) HP
11 14 (3.78%) Rackspace
12 12 (3.24%) Juniper
13 11 (2.97%) Cadence
13 11 (2.97%) Dell
14 8 (2.16%) BT
14 8 (2.16%) NetApp
15 7 (1.89%) IBM
15 7 (1.89%) SolarWinds
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