The table below looks at the statistics for ITSM skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 293 303 293
Rank change year-on-year
+10 -10
Permanent jobs citing ITSM 149 132 157
As % of all permanent IT jobs located in the South East 0.68% 0.61% 0.71%
As % of the Processes & Methodologies category 0.85% 0.77% 0.91%
Number of salaries quoted 109 113 127
Average salary £35,000 £43,500 £40,000
Average salary % change year-on-year
-19.54% +8.75%
90% offered a salary of more than £21,500 £27,500 £26,100
10% offered a salary of more than £58,000 £73,000 £65,000
UK excluding London average salary £36,500 £45,000 £39,469
% change year-on-year
-18.88% +14.01%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
17444 17036 17320
As % of all permanent IT jobs located in the South East 79.74% 79.32% 77.94%
Number of salaries quoted 13630 13930 14695
Average salary £45,000 £45,000 £44,000
Average salary % change year-on-year
- +2.27%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the South East region.

ITSM Salary Trend in the South East

ITSM
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing ITSM across the South East region over the 3 months to 30 October 2014.

ITSM Salary Histogram in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the South East region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +15 58 £27,500 -38.88% 5
Berkshire -1 34 £40,000 +6.66% 7
Hampshire -11 28 £38,250 -15.00% 4
Buckinghamshire -4 16 £45,000 +38.46% 5
West Sussex +5 4 £39,000 +77.27% 1
Kent 0 3 £60,000 +2.12%
Oxfordshire +18 2 £63,250 +64.28%
East Sussex -11 1 - -
Thames Valley - 1 £57,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 30 October 2014, IT jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 250 (70.42%) ITIL
2 241 (67.89%) Service Management
3 98 (27.61%) Windows
4 86 (24.23%) SQL
5 84 (23.66%) Microsoft
6 74 (20.85%) Finance
7 61 (17.18%) SLA
7 61 (17.18%) MS Excel
7 61 (17.18%) Degree
8 60 (16.90%) VMware
9 58 (16.34%) MS Office
10 56 (15.77%) Service Delivery
11 54 (15.21%) HTML
12 51 (14.37%) CSS
13 49 (13.80%) JavaScript
14 45 (12.68%) Change Management
14 45 (12.68%) Incident Management
15 44 (12.39%) SQL Server
16 42 (11.83%) Active Directory
17 40 (11.27%) ITIL Certification
17 40 (11.27%) Oracle
18 39 (10.99%) Management Information System
19 38 (10.70%) Internet
20 36 (10.14%) Telecoms
21 35 (9.86%) Problem Management
22 34 (9.58%) DNS
23 33 (9.30%) Web Services
23 33 (9.30%) Project Management
23 33 (9.30%) VMware Infrastructure
24 32 (9.01%) ServiceNow

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 30 October 2014, IT jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 23 (6.48%) IIS
2 21 (5.92%) SharePoint
3 20 (5.63%) Apache
4 15 (4.23%) Tomcat
5 12 (3.38%) MS Exchange
6 6 (1.69%) Exchange Server 2007
6 6 (1.69%) Exchange Server 2010
7 4 (1.13%) SharePoint 2010
7 4 (1.13%) Lync
7 4 (1.13%) Blackberry Enterprise Server
8 3 (0.85%) IBM HTTP Server
8 3 (0.85%) WebSphere
8 3 (0.85%) Oracle HTTP Server
9 2 (0.56%) TeamSite
9 2 (0.56%) Drupal
9 2 (0.56%) JCAPS
10 1 (0.28%) SAS
10 1 (0.28%) IBM Notes
Applications
1 61 (17.18%) MS Excel
2 58 (16.34%) MS Office
3 8 (2.25%) MS Project
4 7 (1.97%) MS PowerPoint
5 2 (0.56%) PaintShop Pro
5 2 (0.56%) MS Visio
6 1 (0.28%) Acrobat
Business Applications
1 31 (8.73%) Remedy ITSM
2 7 (1.97%) Remedy AR System
2 7 (1.97%) SAP Oil and Gas
3 6 (1.69%) SAP IS-U
4 5 (1.41%) SAP FI
4 5 (1.41%) SAP FI/CO
4 5 (1.41%) SAP CO
5 2 (0.56%) Agresso
Cloud Services
1 16 (4.51%) SaaS
2 5 (1.41%) PaaS
3 4 (1.13%) Microsoft Azure
4 3 (0.85%) Office 365
5 2 (0.56%) Amazon AWS
6 1 (0.28%) Google Apps
6 1 (0.28%) IaaS
Communications & Networking
1 38 (10.70%) Internet
2 34 (9.58%) DNS
3 23 (6.48%) Firewall
4 21 (5.92%) TCP/IP
5 20 (5.63%) VPN
6 18 (5.07%) DHCP
7 15 (4.23%) SAN
8 13 (3.66%) Wireless
9 12 (3.38%) LAN
10 11 (3.10%) WAN
11 10 (2.82%) SSL
11 10 (2.82%) LDAP
11 10 (2.82%) Broadband
11 10 (2.82%) HTTP
12 9 (2.54%) VoIP
12 9 (2.54%) IP Telephony
13 7 (1.97%) VLAN
13 7 (1.97%) NAS
13 7 (1.97%) 3G
14 6 (1.69%) DSL
Database & Business Intelligence
1 44 (12.39%) SQL Server
2 27 (7.61%) Relational Database
3 22 (6.20%) MySQL
4 13 (3.66%) SQL Server Reporting Services
5 11 (3.10%) RDBMS
6 10 (2.82%) SQL Server Integration Services
7 7 (1.97%) DB2
8 6 (1.69%) Oracle Database
9 5 (1.41%) Oracle Database 11g
9 5 (1.41%) SQL Server 2008
10 2 (0.56%) Big Data
10 2 (0.56%) SQL Server 2005
11 1 (0.28%) SQL Server 2012
11 1 (0.28%) Data Warehouse
Development Applications
1 10 (2.82%) Visual Studio
1 10 (2.82%) Team Foundation Server
2 6 (1.69%) Eclipse
3 2 (0.56%) Xcode
3 2 (0.56%) Serena SBM
3 2 (0.56%) JUnit
General
1 74 (20.85%) Finance
2 36 (10.14%) Telecoms
3 20 (5.63%) French Language
4 15 (4.23%) German Language
4 15 (4.23%) Retail
5 12 (3.38%) Banking
6 10 (2.82%) Advertising
7 9 (2.54%) Legal
7 9 (2.54%) Marketing
8 3 (0.85%) Manufacturing
8 3 (0.85%) Electronics
9 2 (0.56%) Italian Language
10 1 (0.28%) Portuguese Language
10 1 (0.28%) Spanish Language
10 1 (0.28%) Billing
10 1 (0.28%) Local Government
10 1 (0.28%) Law
10 1 (0.28%) Publishing
Job Titles
1 100 (28.17%) Analyst
2 49 (13.80%) Applications Support
3 48 (13.52%) Developer
4 47 (13.24%) Service Analyst
5 38 (10.70%) Support Analyst
6 34 (9.58%) Service Manager
6 34 (9.58%) Service Desk Analyst
7 20 (5.63%) Applications Support Analyst
7 20 (5.63%) Support Engineer
8 17 (4.79%) Support Manager
8 17 (4.79%) Applications Manager
9 15 (4.23%) Technical Support
10 14 (3.94%) Consultant
10 14 (3.94%) Technical Manager
11 12 (3.38%) 1st Line Support
11 12 (3.38%) Technical Engineer
11 12 (3.38%) Technical Support Engineer
12 11 (3.10%) Report Analyst
12 11 (3.10%) SQL Developer
12 11 (3.10%) SAP Manager
Libraries, Frameworks & Software Standards
1 54 (15.21%) HTML
2 51 (14.37%) CSS
3 33 (9.30%) Web Services
4 32 (9.01%) XML
5 26 (7.32%) .NET
6 15 (4.23%) Ajax
7 6 (1.69%) XHTML
7 6 (1.69%) Middleware
7 6 (1.69%) LAMP
7 6 (1.69%) WAMP
7 6 (1.69%) HTML5
8 4 (1.13%) Java EE
8 4 (1.13%) JSON
8 4 (1.13%) Flash
9 3 (0.85%) J2EE
9 3 (0.85%) Software Packaging
9 3 (0.85%) WebSphere MQ
10 2 (0.56%) Silverlight
10 2 (0.56%) jQuery
10 2 (0.56%) CSS3
Miscellaneous
1 39 (10.99%) Management Information System
2 31 (8.73%) Analytical Skills
3 23 (6.48%) CMDB
4 18 (5.07%) Computer Science
5 13 (3.66%) Enterprise Software
6 10 (2.82%) Performance Metrics
6 10 (2.82%) Smartphone
7 7 (1.97%) Informatics
8 4 (1.13%) Wiki
8 4 (1.13%) Video Conferencing
8 4 (1.13%) IVR
9 3 (0.85%) Statistics
9 3 (0.85%) PMI
9 3 (0.85%) Blackberry
9 3 (0.85%) Enterprise Storage
9 3 (0.85%) Frameworx
10 2 (0.56%) Mobile App
10 2 (0.56%) Open Source
10 2 (0.56%) User Experience
10 2 (0.56%) Replication
Operating Systems
1 98 (27.61%) Windows
2 32 (9.01%) UNIX
3 25 (7.04%) Windows 7
4 23 (6.48%) Linux
5 17 (4.79%) Windows XP
5 17 (4.79%) Windows Server 2008
6 14 (3.94%) Android
7 8 (2.25%) Apple iOS
8 6 (1.69%) Red Hat Enterprise Linux
9 4 (1.13%) Windows 8
10 3 (0.85%) Windows Server 2012
11 2 (0.56%) AIX
11 2 (0.56%) Solaris
11 2 (0.56%) Mac OS X
11 2 (0.56%) Windows Server 2003
12 1 (0.28%) Windows Vista
Processes & Methodologies
1 250 (70.42%) ITIL
2 241 (67.89%) Service Management
3 56 (15.77%) Service Delivery
4 45 (12.68%) Change Management
4 45 (12.68%) Incident Management
5 35 (9.86%) Problem Management
6 33 (9.30%) Project Management
7 21 (5.92%) Agile Software Development
8 20 (5.63%) Stakeholder Management
9 19 (5.35%) Disaster Recovery
9 19 (5.35%) Time Management
10 16 (4.51%) Validation
11 15 (4.23%) PRINCE2
12 14 (3.94%) Line Management
13 13 (3.66%) Continuous Improvement
13 13 (3.66%) Release Management
14 12 (3.38%) Root Cause Analysis
15 11 (3.10%) Capacity Management
15 11 (3.10%) Data Transformation
15 11 (3.10%) Analytics
Programming Languages
1 86 (24.23%) SQL
2 49 (13.80%) JavaScript
3 25 (7.04%) Java
4 14 (3.94%) T-SQL
5 13 (3.66%) PHP
6 11 (3.10%) C++
7 10 (2.82%) Perl
8 9 (2.54%) C#
9 8 (2.25%) Python
10 6 (1.69%) PowerShell
11 5 (1.41%) AWK
11 5 (1.41%) Shell Script
11 5 (1.41%) PL/SQL
11 5 (1.41%) sed
12 4 (1.13%) C
13 3 (0.85%) Korn
13 3 (0.85%) Bash Shell
14 2 (0.56%) Objective-C
15 1 (0.28%) ABAP
15 1 (0.28%) PHP5
Qualifications
1 61 (17.18%) Degree
2 40 (11.27%) ITIL Certification
3 24 (6.76%) Microsoft Certification
4 22 (6.20%) ITIL Foundation Certificate
5 20 (5.63%) MCP
6 18 (5.07%) MCSE
7 17 (4.79%) Security Cleared
8 11 (3.10%) Cisco Certification
9 10 (2.82%) MCSA
10 9 (2.54%) CCNA
10 9 (2.54%) PMI Certification
10 9 (2.54%) SC Cleared
11 8 (2.25%) ISEB
12 7 (1.97%) VMware Certified Professional (VCP)
12 7 (1.97%) A+ Certification
13 6 (1.69%) PMP
13 6 (1.69%) SAP Certification
13 6 (1.69%) MCDBA
13 6 (1.69%) Network+ Certification
14 5 (1.41%) PRINCE2 Certification
Quality Assurance & Compliance
1 61 (17.18%) SLA
2 9 (2.54%) QA
3 7 (1.97%) ISO 9001
4 3 (0.85%) ISO/IEC 27001
5 2 (0.56%) PCI DSS
6 1 (0.28%) COBIT
6 1 (0.28%) ISO 9000
6 1 (0.28%) Sarbanes-Oxley
6 1 (0.28%) BS15000
System Software
1 42 (11.83%) Active Directory
2 33 (9.30%) VMware Infrastructure
3 12 (3.38%) Hyper-V
4 9 (2.54%) VMware ESX
5 8 (2.25%) VMware Workstation
6 4 (1.13%) Terminal Services
7 3 (0.85%) Tivoli Directory Server
8 2 (0.56%) XenDesktop
8 2 (0.56%) XenApp
9 1 (0.28%) XenServer
9 1 (0.28%) vSphere
9 1 (0.28%) NFS
Systems Management
1 22 (6.20%) SCCM
2 13 (3.66%) Tivoli
3 11 (3.10%) Oracle Enterprise Manager
4 8 (2.25%) OpenView
4 8 (2.25%) Netcool
4 8 (2.25%) TeMIP
4 8 (2.25%) HP NNM
4 8 (2.25%) OVPI
5 7 (1.97%) Norton AntiVirus
5 7 (1.97%) Systems Management Server (SMS)
6 5 (1.41%) NetBackup
6 5 (1.41%) Backup Exec
6 5 (1.41%) SCOM
7 4 (1.13%) Cisco UCCX
8 3 (0.85%) Cisco Prime
9 2 (0.56%) Control-M
9 2 (0.56%) CA SiteMinder
10 1 (0.28%) Nagios
10 1 (0.28%) DameWare
10 1 (0.28%) EMC NetWorker
Vendors
1 84 (23.66%) Microsoft
2 60 (16.90%) VMware
3 40 (11.27%) Oracle
4 32 (9.01%) Citrix
4 32 (9.01%) ServiceNow
5 31 (8.73%) Remedy
6 30 (8.45%) HP
7 22 (6.20%) Cisco
8 20 (5.63%) IBM
9 16 (4.51%) BMC
10 12 (3.38%) SAP
10 12 (3.38%) Symantec
11 11 (3.10%) Apple
12 10 (2.82%) Business Objects
13 7 (1.97%) Mitel
14 6 (1.69%) Red Hat
15 5 (1.41%) McAfee
15 5 (1.41%) Avaya
15 5 (1.41%) Dell
15 5 (1.41%) F5
Horsham, West Sussex
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus an Excellent Benefits package
Posted: 5 hours ago
South East
Global Technology Solutions Ltd
Salary: £75000 - £90000 per annum + ben
Posted: 7 hours ago
Bracknell, Berkshire
NES Global Talent
Salary: £65000 to £70000 per annum - Car + Bonus
Posted: Yesterday
Farnborough, Hampshire
Harvey Nash plc
Salary: £180 - £34000 per annum
Posted: 2 days ago
High Wycombe, Buckinghamshire
AWD Recruitment
Salary: Competitive + Benefits
Posted: 2 days ago
Maidenhead, Berkshire
Three
Salary: £Competitive, bonus + benefits
Posted: 4 days ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Salary: £30000 - £33000 per annum
Posted: 5 days ago
Woking, Surrey
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 7 days ago
Surrey
Deerfoot IT
Salary: £26000 - £28000 per annum
Posted: 8 days ago
Milton Keynes, Buckinghamshire, United Kingdom
Boeing
Salary: Competitive salary
Posted: 8 days ago
Surrey
Interquest - IQ ESM
Salary: £50000 per annum + Benefits
Posted: 8 days ago
Portsmouth
Hays IT - Uk Posting account
Salary: £22000.00 - £23000.00 per annum + Benefits
Posted: 13 days ago
Reading, Berkshire
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 13 days ago
South East
Vodafone
Salary: Competitive
Posted: 15 days ago
Reading, Berkshire
CGI
Salary: £45,000 - £55,000 per annum + excellent benefits
Posted: 15 days ago
Portsmouth
Computer Futures
Salary: £50000 - £55000 per annum + competitive
Posted: 16 days ago
Surrey
Deerfoot IT
Salary: £26000 - £28000 per annum
Posted: 20 days ago
Southampton
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum + Excellent Benefits
Posted: 21 days ago
Wokingham
Interquest - IQ ESM
Salary: £43000 - £47500 per annum
Posted: 21 days ago