The table below looks at the statistics for Contact Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Contact Management
Rank 233 221 210
Rank change year-on-year
-12 -11
Permanent jobs citing Contact Management 4 4 3
As % of all permanent IT jobs located in the South West 0.068% 0.065% 0.057%
As % of the Processes & Methodologies category 0.081% 0.079% 0.071%
Number of salaries quoted 3 4 1
Average salary £16,200 £18,250 £18,500
Average salary % change year-on-year
-11.23% -1.34%
UK excluding London average salary £40,000 £150,000 £41,250
% change year-on-year
-73.33% +263.63%
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4912 5074 4248
As % of all permanent IT jobs located in the South West 84.11% 82.75% 81.07%
Number of salaries quoted 4142 4135 3667
Average salary £40,500 £41,500 £37,500
Average salary % change year-on-year
-2.40% +10.66%
90% offered a salary of more than £28,000 £28,000 £26,000
10% offered a salary of more than £60,150 £54,000 £60,000
UK excluding London average salary £44,500 £42,500 £40,699
% change year-on-year
+4.70% +4.42%

Contact Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South West

Contact Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the South West region.

Contact Management Salary Trend in the South West

Contact Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the South West region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Devon -5 3 £16,200 -11.23%
Wiltshire - 1 - -
Contact Management
England

Contact Management
Top 17 Related IT Skills in the South West

For the 6 months to 30 July 2015, IT jobs across the South West region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 4 (100.00%) SLA
2 3 (75.00%) Incident Management
3 1 (25.00%) Security Cleared
3 1 (25.00%) ITIL
3 1 (25.00%) HNC
3 1 (25.00%) PRINCE2
3 1 (25.00%) Windows
3 1 (25.00%) Windows 2000
3 1 (25.00%) Windows NT
3 1 (25.00%) Windows XP
3 1 (25.00%) Cisco
3 1 (25.00%) CCNA
3 1 (25.00%) Cisco Certification
3 1 (25.00%) Windows Server 2003
3 1 (25.00%) Six Sigma
3 1 (25.00%) CMMI
3 1 (25.00%) Service Delivery

Contact Management
Top Related IT Skills in the South West by Category

For the 6 months to 30 July 2015, IT jobs across the South West region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Job Titles
1 3 (75.00%) Analyst
1 3 (75.00%) Service Analyst
1 3 (75.00%) Service Desk Analyst
1 3 (75.00%) Customer Analyst
2 1 (25.00%) NOC Engineer
2 1 (25.00%) 2nd Line Support
Operating Systems
1 1 (25.00%) Windows
1 1 (25.00%) Windows 2000
1 1 (25.00%) Windows NT
1 1 (25.00%) Windows XP
1 1 (25.00%) Windows Server 2003
Processes & Methodologies
1 3 (75.00%) Incident Management
2 1 (25.00%) ITIL
2 1 (25.00%) PRINCE2
2 1 (25.00%) Six Sigma
2 1 (25.00%) CMMI
2 1 (25.00%) Service Delivery
Qualifications
1 1 (25.00%) HNC
1 1 (25.00%) CCNA
1 1 (25.00%) Cisco Certification
1 1 (25.00%) Security Cleared
Quality Assurance & Compliance
1 4 (100.00%) SLA
Vendors
1 1 (25.00%) Cisco