The table below looks at the statistics for Contact Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Contact Management
Rank - 219 228
Permanent jobs citing Contact Management 0 16 1
As % of all permanent IT jobs located in the South West - 0.27% 0.018%
As % of the Processes & Methodologies category - 0.33% 0.023%
Number of salaries quoted 0 14 1
Average salary - £28,250 £52,000
Average salary % change year-on-year
- -45.67%
UK excluding London average salary £57,500 £29,000 £44,000
% change year-on-year
+98.27% -34.09%
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
5196 4792 4440
As % of all permanent IT jobs located in the South West 82.75% 82.27% 77.81%
Number of salaries quoted 4291 4044 3908
Average salary £40,000 £39,397 £39,000
Average salary % change year-on-year
+1.53% +1.01%
90% offered a salary of more than £28,500 £27,500 £26,500
10% offered a salary of more than £62,500 £52,500 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Contact Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South West

Contact Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the South West region.

Contact Management Salary Trend in the South West

Contact Management
Top 13 Related IT Skills in the South West

For the 6 months to 24 December 2014, IT jobs across the South West region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 3 (75.00%) SLA
1 3 (75.00%) Incident Management
2 1 (25.00%) Windows
2 1 (25.00%) MS Exchange
2 1 (25.00%) Cisco
2 1 (25.00%) Microsoft
2 1 (25.00%) Active Directory
2 1 (25.00%) Microsoft Certification
2 1 (25.00%) Process Management
2 1 (25.00%) Change Management
2 1 (25.00%) Back Office
2 1 (25.00%) Finance
2 1 (25.00%) Stakeholder Management

Contact Management
Top Related IT Skills in the South West by Category

For the 6 months to 24 December 2014, IT jobs across the South West region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (25.00%) MS Exchange
General
1 1 (25.00%) Back Office
1 1 (25.00%) Finance
Job Titles
1 3 (75.00%) Support Analyst
1 3 (75.00%) Analyst
2 1 (25.00%) Solutions Architect
2 1 (25.00%) Architect
2 1 (25.00%) 1st Line Support
2 1 (25.00%) IT Support Analyst
2 1 (25.00%) 1st Line Support Analyst
2 1 (25.00%) IT Support
Operating Systems
1 1 (25.00%) Windows
Processes & Methodologies
1 3 (75.00%) Incident Management
2 1 (25.00%) Process Management
2 1 (25.00%) Change Management
2 1 (25.00%) Stakeholder Management
Qualifications
1 1 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 3 (75.00%) SLA
System Software
1 1 (25.00%) Active Directory
Vendors
1 1 (25.00%) Cisco
1 1 (25.00%) Microsoft