The table below looks at the statistics for Contact Management skills in IT jobs advertised for the South West region. Included is a guide to the salaries offered in IT jobs that have cited Contact Management over the 3 months to 29 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 May 2016
Same period 2015 Same period 2014
Contact Management
Rank 241 245 240
Rank change year-on-year
+4 -5
Permanent jobs citing Contact Management 1 1 2
As % of all permanent IT jobs located in the South West 0.019% 0.017% 0.033%
As % of the Processes & Methodologies category 0.022% 0.020% 0.039%
Number of salaries quoted 0 0 2
Median salary - - £34,750
UK excluding London median salary £52,500 £47,500 £52,500
% change year-on-year
+10.52% -9.52%
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South West region.

Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4579 5060 5134
As % of all permanent IT jobs located in the South West 86.90% 85.26% 85.51%
Number of salaries quoted 3843 4224 4262
Median salary £42,500 £40,000 £41,909
Median salary % change year-on-year
+6.25% -4.55%
90% offered a salary of more than £30,000 £27,500 £27,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Contact Management
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region citing Contact Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South West

Contact Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the South West region.

Contact Management Salary Trend in the South West

Contact Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Contact Management within the South West region over the 3 months to 29 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol - 1 - -
Contact Management
England

Contact Management
Top 16 Related IT Skills in the South West

For the 6 months to 29 May 2016, IT jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Contact Management.

1 1 (50.00%) SAP
1 1 (50.00%) ITIL
1 1 (50.00%) CRM
1 1 (50.00%) Salesforce.com
1 1 (50.00%) Mainframe
1 1 (50.00%) Service Management
1 1 (50.00%) Service Delivery
1 1 (50.00%) ITSM
1 1 (50.00%) Telecoms
1 1 (50.00%) SAP CRM
1 1 (50.00%) Banking
1 1 (50.00%) Billing
1 1 (50.00%) CITP
1 1 (50.00%) SaaS
1 1 (50.00%) Continuous Improvement
1 1 (50.00%) Presales

Contact Management
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (50.00%) SAP CRM
Cloud Services
1 1 (50.00%) SaaS
General
1 1 (50.00%) Banking
1 1 (50.00%) Billing
1 1 (50.00%) Telecoms
Job Titles
1 1 (50.00%) Account Manager
Miscellaneous
1 1 (50.00%) Mainframe
Processes & Methodologies
1 1 (50.00%) Continuous Improvement
1 1 (50.00%) CRM
1 1 (50.00%) ITIL
1 1 (50.00%) ITSM
1 1 (50.00%) Presales
1 1 (50.00%) Service Delivery
1 1 (50.00%) Service Management
Qualifications
1 1 (50.00%) CITP
Vendors
1 1 (50.00%) Salesforce.com
1 1 (50.00%) SAP