The first table below looks at the demand for Contact Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South West region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Contact Management
Rank 216 - 208
Rank change year-on-year
- 0
Permanent jobs citing Contact Management 9 0 8
As % of all permanent IT jobs located in the South West 0.16% - 0.14%
As % of the Processes & Methodologies category 0.19% - 0.18%
Number of salaries quoted 9 0 8
Average salary £18,500 - £35,000
UK excluding London average salary £52,500 £75,000 £35,000
% change year-on-year
-30.00% +114.28%
Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4638 4189 4365
As % of all permanent IT jobs located in the South West 79.95% 77.85% 77.12%
Number of salaries quoted 3851 3683 3717
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £60,000 £57,000 £54,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Contact Management
England

Contact Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South West

Contact Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the South West region.

Contact Management Salary Trend in the South West

Contact Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the South West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Devon - 9 £18,500 -
Contact Management
England

Contact Management
Top 30 Related IT Skills in the South West

For the 6 months to 18 April 2014, IT jobs across the South West region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 18 (85.71%) Microsoft
2 15 (71.43%) ITIL
2 15 (71.43%) SLA
2 15 (71.43%) Cisco
3 14 (66.67%) LAN
3 14 (66.67%) WAN
3 14 (66.67%) MS Excel
3 14 (66.67%) MCP
3 14 (66.67%) UNIX
3 14 (66.67%) MS Office
3 14 (66.67%) Management Information System
3 14 (66.67%) Incident Management
4 5 (23.81%) Windows
5 4 (19.05%) SharePoint
5 4 (19.05%) Dell
5 4 (19.05%) Terminal Services
5 4 (19.05%) Benchmarking
5 4 (19.05%) Blackberry
5 4 (19.05%) WorkSite
5 4 (19.05%) MS Exchange
5 4 (19.05%) Windows 7
5 4 (19.05%) Apple iOS
5 4 (19.05%) Software Deployment
5 4 (19.05%) Multimedia
5 4 (19.05%) Content Management
5 4 (19.05%) Document Management
5 4 (19.05%) SCCM
5 4 (19.05%) Video Conferencing
5 4 (19.05%) Android
5 4 (19.05%) Practice Management

Contact Management
Top Related IT Skills in the South West by Category

For the 6 months to 18 April 2014, IT jobs across the South West region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (19.05%) SharePoint
1 4 (19.05%) WorkSite
1 4 (19.05%) MS Exchange
Applications
1 14 (66.67%) MS Excel
1 14 (66.67%) MS Office
Communications & Networking
1 14 (66.67%) LAN
1 14 (66.67%) WAN
General
1 4 (19.05%) Multimedia
1 4 (19.05%) Legal
2 2 (9.52%) Banking
2 2 (9.52%) Advertising
2 2 (9.52%) Finance
2 2 (9.52%) Marketing
3 1 (4.76%) Military
Job Titles
1 16 (76.19%) Analyst
2 14 (66.67%) Service Analyst
3 11 (52.38%) Customer Analyst
4 4 (19.05%) IT Support
5 3 (14.29%) Service Desk Analyst
5 3 (14.29%) IT Support Engineer
5 3 (14.29%) Support Engineer
6 2 (9.52%) Applications Support
6 2 (9.52%) Support Analyst
6 2 (9.52%) Technical Support
6 2 (9.52%) 1st Line Support
6 2 (9.52%) Technical Support Analyst
6 2 (9.52%) Applications Support Analyst
6 2 (9.52%) Technical Analyst
6 2 (9.52%) Financial Analyst
7 1 (4.76%) Network Engineer
Miscellaneous
1 14 (66.67%) Management Information System
2 4 (19.05%) Blackberry
2 4 (19.05%) Video Conferencing
Operating Systems
1 14 (66.67%) UNIX
2 5 (23.81%) Windows
3 4 (19.05%) Windows 7
3 4 (19.05%) Apple iOS
3 4 (19.05%) Android
4 1 (4.76%) Windows 2000
4 1 (4.76%) Windows XP
4 1 (4.76%) Windows NT
4 1 (4.76%) Windows Server 2003
Processes & Methodologies
1 15 (71.43%) ITIL
2 14 (66.67%) Incident Management
3 4 (19.05%) Benchmarking
3 4 (19.05%) Software Deployment
3 4 (19.05%) Content Management
3 4 (19.05%) Document Management
3 4 (19.05%) Practice Management
4 2 (9.52%) Project Management
4 2 (9.52%) Market Research
4 2 (9.52%) Wealth Management
5 1 (4.76%) Cyber Security
5 1 (4.76%) PRINCE2
5 1 (4.76%) Six Sigma
5 1 (4.76%) CMMI
Qualifications
1 14 (66.67%) MCP
2 2 (9.52%) Postgraduate
3 1 (4.76%) HNC
3 1 (4.76%) Cisco Certification
3 1 (4.76%) CCNA
Quality Assurance & Compliance
1 15 (71.43%) SLA
System Software
1 4 (19.05%) Terminal Services
Systems Management
1 4 (19.05%) SCCM
Vendors
1 18 (85.71%) Microsoft
2 15 (71.43%) Cisco
3 4 (19.05%) Dell