The first table below looks at the demand for Contact Management skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South West region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Contact Management
Rank 221 209 -
Rank change year-on-year
-12 -
Permanent jobs citing Contact Management 5 5 0
As % of all permanent IT jobs located in the South West 0.082% 0.095% -
As % of the Processes & Methodologies category 0.10% 0.12% -
Number of salaries quoted 5 3 0
Average salary £18,250 £32,500 -
Average salary % change year-on-year
-43.84% -
UK excluding London average salary £150,000 £37,500 £40,000
% change year-on-year
+300.00% -6.25%
Processes & Methodologies Category
South West
Permanent IT job ads with a match in the
Processes & Methodologies category
4908 4149 4286
As % of all permanent IT jobs located in the South West 80.37% 79.21% 77.41%
Number of salaries quoted 3998 3577 3795
Average salary £41,500 £37,500 £40,000
Average salary % change year-on-year
+10.66% -6.25%
90% offered a salary of more than £28,000 £25,646 £27,500
10% offered a salary of more than £60,000 £57,500 £53,250
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Contact Management
England

Contact Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South West

Contact Management
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the South West region.

Contact Management Salary Trend in the South West

Contact Management
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Contact Management across the South West region over the 3 months to 25 July 2014.

Contact Management Salary Histogram in the South West

Contact Management
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the South West region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Devon -4 3 £18,250 -1.34% 2
Bristol -1 2 £34,750 -4.13%
Contact Management
England

Contact Management
Top 30 Related IT Skills in the South West

For the 6 months to 25 July 2014, IT jobs across the South West region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 12 (85.71%) SLA
1 12 (85.71%) Incident Management
2 10 (71.43%) Cisco
2 10 (71.43%) Microsoft
2 10 (71.43%) MS Office
3 9 (64.29%) ITIL
3 9 (64.29%) MCP
3 9 (64.29%) UNIX
3 9 (64.29%) MS Excel
3 9 (64.29%) LAN
3 9 (64.29%) WAN
3 9 (64.29%) Management Information System
4 2 (14.29%) Windows
5 1 (7.14%) CRM
5 1 (7.14%) SharePoint
5 1 (7.14%) MS Exchange
5 1 (7.14%) Active Directory
5 1 (7.14%) Microsoft Certification
5 1 (7.14%) Terminal Services
5 1 (7.14%) Blackberry
5 1 (7.14%) Practice Management
5 1 (7.14%) E-Learning
5 1 (7.14%) Retail
5 1 (7.14%) Content Management
5 1 (7.14%) Document Management
5 1 (7.14%) Windows 7
5 1 (7.14%) Apple iOS
5 1 (7.14%) Big Data
5 1 (7.14%) Campaign Management
5 1 (7.14%) CIPD

Contact Management
Top Related IT Skills in the South West by Category

For the 6 months to 25 July 2014, IT jobs across the South West region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.14%) SharePoint
1 1 (7.14%) MS Exchange
Applications
1 10 (71.43%) MS Office
2 9 (64.29%) MS Excel
Communications & Networking
1 9 (64.29%) LAN
1 9 (64.29%) WAN
Database & Business Intelligence
1 1 (7.14%) Big Data
General
1 1 (7.14%) Retail
1 1 (7.14%) Marketing
Job Titles
1 13 (92.86%) Analyst
2 9 (64.29%) Customer Analyst
2 9 (64.29%) Service Analyst
3 3 (21.43%) Support Analyst
3 3 (21.43%) 1st Line Support
4 1 (7.14%) 1st Line Support Analyst
4 1 (7.14%) IT Support
4 1 (7.14%) Service Desk Analyst
4 1 (7.14%) IT Support Analyst
4 1 (7.14%) Training Manager
Miscellaneous
1 9 (64.29%) Management Information System
2 1 (7.14%) E-Learning
2 1 (7.14%) Blackberry
Operating Systems
1 9 (64.29%) UNIX
2 2 (14.29%) Windows
3 1 (7.14%) Windows 7
3 1 (7.14%) Apple iOS
Processes & Methodologies
1 12 (85.71%) Incident Management
2 9 (64.29%) ITIL
3 1 (7.14%) CRM
3 1 (7.14%) Process Management
3 1 (7.14%) Change Management
3 1 (7.14%) Practice Management
3 1 (7.14%) Content Management
3 1 (7.14%) Document Management
3 1 (7.14%) Campaign Management
Programming Languages
1 1 (7.14%) SQL
Qualifications
1 9 (64.29%) MCP
2 1 (7.14%) Microsoft Certification
2 1 (7.14%) CIPD
2 1 (7.14%) Degree
Quality Assurance & Compliance
1 12 (85.71%) SLA
System Software
1 1 (7.14%) Active Directory
1 1 (7.14%) Terminal Services
Vendors
1 10 (71.43%) Cisco
1 10 (71.43%) Microsoft
Exeter, Devon
Capita
Posted: 2 days ago
Exeter
Capita - ITIN
Salary: £18000.00 - £18500.00 per annum
Posted: 10 days ago