The table below looks at the statistics for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Contact Management
Rank 797 849 816
Rank change year-on-year
+52 -33
Permanent jobs citing Contact Management 69 24 71
As % of all permanent IT jobs located in England 0.065% 0.024% 0.064%
As % of the Processes & Methodologies category 0.079% 0.030% 0.081%
Number of salaries quoted 61 20 55
Average salary £57,500 £40,000 £55,000
Average salary % change year-on-year
+43.75% -27.27%
90% offered a salary of more than £39,500 £28,350 £28,250
10% offered a salary of more than £100,000 £61,500 £78,000
UK excluding London average salary £57,500 £40,000 £47,500
% change year-on-year
+43.75% -15.78%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87575 81149 87863
As % of all permanent IT jobs located in England 82.08% 81.19% 79.26%
Number of salaries quoted 70594 67308 74983
Average salary £49,000 £47,500 £46,500
Average salary % change year-on-year
+3.15% +2.15%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 22 September 2014.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 38 £43,000 -4.44% 3
South East +2 15 £150,000 +275.00% 1
Yorkshire - 10 £57,500 - 1
South West -30 4 £18,250 -42.06% 2
West Midlands - 1 £42,500 -
East Midlands - 1 £40,000 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 22 September 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 65 (50.78%) CRM
2 46 (35.94%) ITIL
3 33 (25.78%) Microsoft
4 32 (25.00%) Front Office
5 31 (24.22%) Finance
6 29 (22.66%) SOA
7 28 (21.88%) Cisco
8 27 (21.09%) VMware
9 25 (19.53%) SLA
9 25 (19.53%) Marketing
9 25 (19.53%) SaaS
10 22 (17.19%) MS Exchange
11 21 (16.41%) PBX
11 21 (16.41%) SQL Server
11 21 (16.41%) HP
11 21 (16.41%) Citrix
11 21 (16.41%) Service Delivery
11 21 (16.41%) HP SIM
11 21 (16.41%) Cisco UCCX
11 21 (16.41%) Problem Management
11 21 (16.41%) XenApp
11 21 (16.41%) SolarWinds
11 21 (16.41%) Kaseya
12 20 (15.63%) Disaster Recovery
12 20 (15.63%) Business Continuity
12 20 (15.63%) Enterprise Architecture
12 20 (15.63%) Degree
12 20 (15.63%) WFM
12 20 (15.63%) CMDB
12 20 (15.63%) PRINCE2

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 22 September 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 22 (17.19%) MS Exchange
2 4 (3.13%) Exchange Server 2010
2 4 (3.13%) SugarCRM
3 3 (2.34%) SharePoint
3 3 (2.34%) CMS
4 2 (1.56%) Drupal
Applications
1 7 (5.47%) Photoshop
2 6 (4.69%) MS Office
3 3 (2.34%) MS Excel
3 3 (2.34%) Adobe Illustrator
3 3 (2.34%) InDesign
Business Applications
1 4 (3.13%) Dynamics CRM
1 4 (3.13%) Changepoint
Cloud Services
1 25 (19.53%) SaaS
Communications & Networking
1 21 (16.41%) PBX
2 20 (15.63%) LAN
2 20 (15.63%) WAN
3 17 (13.28%) Internet
4 3 (2.34%) SAN
5 2 (1.56%) Intranet
6 1 (0.78%) VoIP
Database & Business Intelligence
1 21 (16.41%) SQL Server
2 9 (7.03%) Data Warehouse
3 2 (1.56%) Relational Database
3 2 (1.56%) MySQL
3 2 (1.56%) MS Access
4 1 (0.78%) Big Data
General
1 32 (25.00%) Front Office
2 31 (24.22%) Finance
3 25 (19.53%) Marketing
4 8 (6.25%) German Language
5 5 (3.91%) Billing
6 4 (3.13%) Retail
7 3 (2.34%) Advertising
8 1 (0.78%) Back Office
Job Titles
1 34 (26.56%) Architect
2 26 (20.31%) Solutions Architect
3 25 (19.53%) Sales Consultant
3 25 (19.53%) Consultant
4 15 (11.72%) Infrastructure Engineer
5 11 (8.59%) Delivery Manager
6 9 (7.03%) Programme Manager
7 8 (6.25%) Enterprise Solutions Architect
7 8 (6.25%) Enterprise Architect
8 7 (5.47%) Enterprise Consultant
8 7 (5.47%) Graduate
8 7 (5.47%) Developer
8 7 (5.47%) Account Executive
9 6 (4.69%) Network Engineer
10 5 (3.91%) C++ Developer
10 5 (3.91%) Head of Service Management
11 4 (3.13%) Planning Manager
11 4 (3.13%) CRM Architect
11 4 (3.13%) Resource Manager
11 4 (3.13%) Analyst
Libraries, Frameworks & Software Standards
1 5 (3.91%) Middleware
2 2 (1.56%) jQuery
2 2 (1.56%) CSS
2 2 (1.56%) HTML
Miscellaneous
1 20 (15.63%) CMDB
2 7 (5.47%) Management Information System
2 7 (5.47%) Enterprise Software
3 4 (3.13%) Data Conversion
4 3 (2.34%) Mathematics
4 3 (2.34%) Computer Science
4 3 (2.34%) Social Media
5 1 (0.78%) PMI
5 1 (0.78%) Blackberry
5 1 (0.78%) E-Learning
Operating Systems
1 20 (15.63%) UNIX
2 6 (4.69%) Windows
3 1 (0.78%) Windows 7
3 1 (0.78%) Apple iOS
Processes & Methodologies
1 65 (50.78%) CRM
2 46 (35.94%) ITIL
3 29 (22.66%) SOA
4 21 (16.41%) Service Delivery
4 21 (16.41%) Problem Management
5 20 (15.63%) Disaster Recovery
5 20 (15.63%) Business Continuity
5 20 (15.63%) Enterprise Architecture
5 20 (15.63%) WFM
5 20 (15.63%) PRINCE2
5 20 (15.63%) ETL
5 20 (15.63%) EAI
6 19 (14.84%) Project Management
6 19 (14.84%) Test Scripting
7 16 (12.50%) Asset Management
8 14 (10.94%) Agile Software Development
9 13 (10.16%) B2B
9 13 (10.16%) Business Transformation
10 9 (7.03%) Content Management
10 9 (7.03%) Technical Architecture
Programming Languages
1 8 (6.25%) C
2 5 (3.91%) C++
3 3 (2.34%) SQL
4 2 (1.56%) VBA
4 2 (1.56%) JavaScript
4 2 (1.56%) PHP
Qualifications
1 20 (15.63%) Degree
2 7 (5.47%) Microsoft Certification
3 6 (4.69%) MCSE
4 1 (0.78%) PMI Certification
4 1 (0.78%) CIPD
4 1 (0.78%) APMP
Quality Assurance & Compliance
1 25 (19.53%) SLA
2 2 (1.56%) ISO 14001
2 2 (1.56%) ISO 9001
3 1 (0.78%) P3O
System Software
1 21 (16.41%) XenApp
2 3 (2.34%) VMware Infrastructure
2 3 (2.34%) Sendmail
3 2 (1.56%) Active Directory
4 1 (0.78%) Terminal Services
Systems Management
1 21 (16.41%) HP SIM
1 21 (16.41%) Cisco UCCX
2 1 (0.78%) SCOM
Vendors
1 33 (25.78%) Microsoft
2 28 (21.88%) Cisco
3 27 (21.09%) VMware
4 21 (16.41%) HP
4 21 (16.41%) Citrix
4 21 (16.41%) SolarWinds
4 21 (16.41%) Kaseya
5 8 (6.25%) Guidewire
5 8 (6.25%) Cognizant
5 8 (6.25%) Informatica
5 8 (6.25%) IBM
5 8 (6.25%) Teradata
6 3 (2.34%) Adobe
7 1 (0.78%) Salesforce.com
7 1 (0.78%) SAP
7 1 (0.78%) Siebel
Leeds
Capita - ITIN
Salary: £50000.00 - £55000.00 per annum
Posted: 4 days ago
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 6 days ago
Bristol, Avon
Harvey Nash plc
Salary: £55000 - £65000 per annum + + benefits
Posted: 6 days ago
Weybridge
Capita - ITIN
Salary: £17000 per annum + £3,400pa
Posted: 23 days ago
Cheltenham
Capita - ITIN
Salary: £40000.00 - £60000.00 per annum + bnfits
Posted: 27 days ago