The table below looks at the statistics for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Contact Management
Rank 893 909 930
Rank change year-on-year
+16 +21
Permanent jobs citing Contact Management 38 27 49
As % of all permanent IT jobs located in England 0.039% 0.026% 0.044%
As % of the Processes & Methodologies category 0.045% 0.030% 0.051%
Number of salaries quoted 20 26 49
Average salary £57,075 £80,000 £52,500
Average salary % change year-on-year
-28.65% +52.38%
90% offered a salary of more than £32,500 £40,000 £18,500
10% offered a salary of more than £80,000 £150,000 £90,000
UK excluding London average salary £80,000 £47,500 £52,500
% change year-on-year
+68.42% -9.52%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
84831 88940 95165
As % of all permanent IT jobs located in England 87.67% 85.86% 85.39%
Number of salaries quoted 71295 72668 77384
Average salary £50,000 £50,000 £47,500
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £31,000
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 29 April 2016.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 26 £43,325 -45.84% 4
South East +27 10 £80,000 -46.66%
North West - 1 £35,000 -
South West - 1 - -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 29 April 2016, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 64 (64.00%) SaaS
2 52 (52.00%) CRM
3 39 (39.00%) Front Office
4 27 (27.00%) Microsoft
4 27 (27.00%) Degree
5 20 (20.00%) B2B
6 15 (15.00%) Finance
6 15 (15.00%) Management Information System
7 12 (12.00%) Analytical Skills
8 11 (11.00%) Analytics
8 11 (11.00%) Marketing
8 11 (11.00%) Internet
9 10 (10.00%) C++
9 10 (10.00%) SQL
10 9 (9.00%) Unix
10 9 (9.00%) Linux
10 9 (9.00%) OO
10 9 (9.00%) Cisco
10 9 (9.00%) Cisco Certification
10 9 (9.00%) OOD
10 9 (9.00%) Workflow
10 9 (9.00%) Agile Software Development
10 9 (9.00%) Cisco ICM
10 9 (9.00%) High Availability
10 9 (9.00%) Data Structures
10 9 (9.00%) Algorithms
10 9 (9.00%) Low Latency
10 9 (9.00%) Cisco UCCE
10 9 (9.00%) Cisco CUCM
10 9 (9.00%) SDLC

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 29 April 2016, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.00%) SharePoint
1 1 (1.00%) Skype for Business
Applications
1 3 (3.00%) MS Excel
2 2 (2.00%) MS Office
2 2 (2.00%) Photoshop
Business Applications
1 2 (2.00%) SAP CRM
2 1 (1.00%) Dynamics CRM
2 1 (1.00%) Salesforce.com CRM
Cloud Services
1 64 (64.00%) SaaS
2 2 (2.00%) Cloud Computing
Communications & Networking
1 11 (11.00%) Internet
2 9 (9.00%) Cisco ICM
3 7 (7.00%) VoIP
4 3 (3.00%) FTP
5 1 (1.00%) Firewall
5 1 (1.00%) NetScaler
Database & Business Intelligence
1 8 (8.00%) NoSQL
2 1 (1.00%) Relational Database
Development Applications
1 1 (1.00%) Visual Studio
General
1 39 (39.00%) Front Office
2 15 (15.00%) Finance
3 11 (11.00%) Marketing
4 8 (8.00%) Law
4 8 (8.00%) Multimedia
4 8 (8.00%) Publishing
5 5 (5.00%) Retail
6 3 (3.00%) Banking
7 2 (2.00%) Billing
7 2 (2.00%) Telecoms
Job Titles
1 39 (39.00%) Sales Executive
2 25 (25.00%) Inside Sales Executive
2 25 (25.00%) Internal Sales Executive
2 25 (25.00%) Solutions Sales Executive
3 21 (21.00%) Consultant
4 20 (20.00%) CRM Executive
4 20 (20.00%) SaaS Consultant
4 20 (20.00%) Sales Consultant
5 14 (14.00%) Account Executive
5 14 (14.00%) Software Sales Executive
6 11 (11.00%) Developer
7 9 (9.00%) Applications Developer
7 9 (9.00%) Network Engineer
7 9 (9.00%) Real Time Developer
8 8 (8.00%) Senior Network Engineer
9 4 (4.00%) Account Manager
9 4 (4.00%) Infrastructure Engineer
9 4 (4.00%) Network Infrastructure Engineer
9 4 (4.00%) Senior Infrastructure Engineer
10 3 (3.00%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (3.00%) HTML
2 1 (1.00%) .NET
2 1 (1.00%) ASP.NET
2 1 (1.00%) CSS
2 1 (1.00%) Web Services
2 1 (1.00%) XML
Miscellaneous
1 15 (15.00%) Management Information System
2 12 (12.00%) Analytical Skills
3 9 (9.00%) Algorithms
3 9 (9.00%) Data Structures
4 8 (8.00%) Data Centre
4 8 (8.00%) Pricing Data
4 8 (8.00%) Social Media
4 8 (8.00%) User Experience
5 3 (3.00%) Driving Licence
6 2 (2.00%) Mainframe
7 1 (1.00%) Data Conversion
7 1 (1.00%) Mathematics
Operating Systems
1 9 (9.00%) Linux
1 9 (9.00%) Unix
2 8 (8.00%) Android
2 8 (8.00%) Apple iOS
Processes & Methodologies
1 52 (52.00%) CRM
2 20 (20.00%) B2B
3 11 (11.00%) Analytics
4 9 (9.00%) Agile Software Development
4 9 (9.00%) High Availability
4 9 (9.00%) Low Latency
4 9 (9.00%) OO
4 9 (9.00%) OOD
4 9 (9.00%) SDLC
4 9 (9.00%) Workflow
5 8 (8.00%) Information Retrieval
5 8 (8.00%) Multithreading
5 8 (8.00%) Open Source
5 8 (8.00%) Software Engineering
6 6 (6.00%) Project Management
7 5 (5.00%) Campaign Management
7 5 (5.00%) Change Management
7 5 (5.00%) ITIL
7 5 (5.00%) ITSM
7 5 (5.00%) Service Management
Programming Languages
1 10 (10.00%) C++
1 10 (10.00%) SQL
2 8 (8.00%) C#
3 3 (3.00%) C
4 1 (1.00%) JavaScript
4 1 (1.00%) VB.NET
Qualifications
1 27 (27.00%) Degree
2 9 (9.00%) Cisco Certification
3 2 (2.00%) CITP
4 1 (1.00%) AAT
4 1 (1.00%) CCNA
4 1 (1.00%) CCNP
System Software
1 1 (1.00%) Active Directory
Systems Management
1 9 (9.00%) Cisco CUCM
1 9 (9.00%) Cisco UCCE
Vendors
1 27 (27.00%) Microsoft
2 9 (9.00%) Cisco
3 8 (8.00%) Bloomberg
4 7 (7.00%) Salesforce.com
5 2 (2.00%) SAP
6 1 (1.00%) Citrix
6 1 (1.00%) Palo Alto
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