The table below looks at the statistics for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Contact Management
Rank 804 815 812
Rank change year-on-year
+11 -3
Permanent jobs citing Contact Management 72 43 48
As % of all permanent IT jobs located in England 0.068% 0.042% 0.045%
As % of the Processes & Methodologies category 0.082% 0.052% 0.057%
Number of salaries quoted 65 33 38
Average salary £57,500 £30,000 £55,000
Average salary % change year-on-year
+91.66% -45.45%
90% offered a salary of more than £39,500 £22,500 £28,125
10% offered a salary of more than £84,500 £47,400 £80,000
UK excluding London average salary £57,500 £30,750 £44,000
% change year-on-year
+86.99% -30.11%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87645 83151 83965
As % of all permanent IT jobs located in England 82.20% 81.62% 79.24%
Number of salaries quoted 71706 69033 71459
Average salary £49,500 £47,500 £45,500
Average salary % change year-on-year
+4.21% +4.39%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £71,500 £72,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 31 October 2014.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +31 33 £40,500 +26.56% 2
Yorkshire -20 20 £57,500 +19.79%
South East 0 15 £80,000 +100.00%
West Midlands - 2 £42,500 -
South West -36 1 £60,000 +106.89%
East Midlands - 1 £40,000 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 31 October 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 66 (50.00%) CRM
2 47 (35.61%) ITIL
3 35 (26.52%) Microsoft
3 35 (26.52%) Finance
4 33 (25.00%) SOA
5 31 (23.48%) Cisco
6 30 (22.73%) VMware
7 28 (21.21%) SLA
7 28 (21.21%) Front Office
8 26 (19.70%) MS Exchange
9 25 (18.94%) SQL Server
9 25 (18.94%) HP
9 25 (18.94%) Citrix
9 25 (18.94%) XenApp
9 25 (18.94%) SolarWinds
9 25 (18.94%) Kaseya
9 25 (18.94%) HP SIM
9 25 (18.94%) Cisco UCCX
10 24 (18.18%) Problem Management
11 23 (17.42%) Disaster Recovery
11 23 (17.42%) PRINCE2
12 22 (16.67%) Business Continuity
12 22 (16.67%) Test Scripting
12 22 (16.67%) Marketing
12 22 (16.67%) SaaS
13 21 (15.91%) PBX
14 20 (15.15%) ETL
14 20 (15.15%) LAN
14 20 (15.15%) WAN
14 20 (15.15%) EAI

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 31 October 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 26 (19.70%) MS Exchange
2 4 (3.03%) SugarCRM
3 3 (2.27%) CMS
4 2 (1.52%) Drupal
4 2 (1.52%) SharePoint
5 1 (0.76%) Exchange Server 2010
Applications
1 7 (5.30%) Photoshop
2 5 (3.79%) MS Office
3 3 (2.27%) Adobe Illustrator
3 3 (2.27%) InDesign
4 1 (0.76%) MS Excel
Business Applications
1 4 (3.03%) Changepoint
2 3 (2.27%) Dynamics CRM
Cloud Services
1 22 (16.67%) SaaS
Communications & Networking
1 21 (15.91%) PBX
2 20 (15.15%) WAN
2 20 (15.15%) LAN
3 14 (10.61%) Internet
4 2 (1.52%) Intranet
5 1 (0.76%) VoIP
Database & Business Intelligence
1 25 (18.94%) SQL Server
2 13 (9.85%) Data Warehouse
3 2 (1.52%) MS Access
3 2 (1.52%) MySQL
3 2 (1.52%) Relational Database
4 1 (0.76%) Big Data
General
1 35 (26.52%) Finance
2 28 (21.21%) Front Office
3 22 (16.67%) Marketing
4 8 (6.06%) German Language
5 5 (3.79%) Billing
6 4 (3.03%) Retail
7 1 (0.76%) Back Office
7 1 (0.76%) Advertising
Job Titles
1 37 (28.03%) Architect
2 29 (21.97%) Solutions Architect
3 22 (16.67%) Sales Consultant
3 22 (16.67%) Consultant
4 21 (15.91%) Infrastructure Engineer
5 13 (9.85%) Programme Manager
5 13 (9.85%) Enterprise Architect
5 13 (9.85%) Enterprise Solutions Architect
6 12 (9.09%) Delivery Manager
7 7 (5.30%) Developer
8 6 (4.55%) Graduate
8 6 (4.55%) Account Executive
9 5 (3.79%) Head of Service Management
10 4 (3.03%) Planning Manager
10 4 (3.03%) Analyst
10 4 (3.03%) Network Engineer
10 4 (3.03%) C++ Developer
10 4 (3.03%) Resource Manager
11 3 (2.27%) Marketing Executive
11 3 (2.27%) Technical Architect
Libraries, Frameworks & Software Standards
1 4 (3.03%) Middleware
2 2 (1.52%) jQuery
2 2 (1.52%) HTML
2 2 (1.52%) CSS
Miscellaneous
1 20 (15.15%) CMDB
2 6 (4.55%) Management Information System
3 3 (2.27%) Mathematics
3 3 (2.27%) Computer Science
3 3 (2.27%) Data Conversion
3 3 (2.27%) Social Media
4 2 (1.52%) Enterprise Software
5 1 (0.76%) PMI
Operating Systems
1 20 (15.15%) UNIX
2 2 (1.52%) Windows
Processes & Methodologies
1 66 (50.00%) CRM
2 47 (35.61%) ITIL
3 33 (25.00%) SOA
4 24 (18.18%) Problem Management
5 23 (17.42%) PRINCE2
5 23 (17.42%) Disaster Recovery
6 22 (16.67%) Test Scripting
6 22 (16.67%) Business Continuity
7 20 (15.15%) Enterprise Architecture
7 20 (15.15%) Asset Management
7 20 (15.15%) WFM
7 20 (15.15%) EAI
7 20 (15.15%) ETL
8 16 (12.12%) Project Management
8 16 (12.12%) Service Delivery
8 16 (12.12%) Agile Software Development
9 13 (9.85%) Technical Architecture
9 13 (9.85%) Content Management
9 13 (9.85%) B2B
9 13 (9.85%) Business Transformation
Programming Languages
1 7 (5.30%) C
2 4 (3.03%) C++
3 3 (2.27%) SQL
4 2 (1.52%) VBA
4 2 (1.52%) JavaScript
4 2 (1.52%) PHP
Qualifications
1 17 (12.88%) Degree
2 6 (4.55%) Microsoft Certification
3 5 (3.79%) MCSE
4 1 (0.76%) PMI Certification
4 1 (0.76%) APMP
Quality Assurance & Compliance
1 28 (21.21%) SLA
2 2 (1.52%) ISO 14001
2 2 (1.52%) ISO 9001
3 1 (0.76%) P3O
System Software
1 25 (18.94%) XenApp
2 3 (2.27%) VMware Infrastructure
2 3 (2.27%) Sendmail
3 2 (1.52%) Active Directory
Systems Management
1 25 (18.94%) HP SIM
1 25 (18.94%) Cisco UCCX
2 1 (0.76%) SCOM
Vendors
1 35 (26.52%) Microsoft
2 31 (23.48%) Cisco
3 30 (22.73%) VMware
4 25 (18.94%) SolarWinds
4 25 (18.94%) Kaseya
4 25 (18.94%) HP
4 25 (18.94%) Citrix
5 11 (8.33%) Cognizant
5 11 (8.33%) Informatica
5 11 (8.33%) IBM
5 11 (8.33%) Guidewire
5 11 (8.33%) Teradata
6 3 (2.27%) Adobe
7 1 (0.76%) SAP
7 1 (0.76%) Siebel
7 1 (0.76%) Salesforce.com
City, London
ISL
Salary: £30000.00 - £40000.00 per annum + Benefits + Bonus
Posted: 2 days ago