The table below looks at the statistics for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Contact Management
Rank 849 837 844
Rank change year-on-year
-12 +7
Permanent jobs citing Contact Management 29 60 12
As % of all permanent IT jobs located in England 0.028% 0.055% 0.012%
As % of the Processes & Methodologies category 0.033% 0.066% 0.015%
Number of salaries quoted 21 56 7
Average salary £35,000 £65,000 £60,000
Average salary % change year-on-year
-46.15% +8.33%
90% offered a salary of more than £16,275 £25,000 £26,900
10% offered a salary of more than £95,000 £150,000 £69,900
UK excluding London average salary £40,000 £150,000 £41,250
% change year-on-year
-73.33% +263.63%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
86640 90513 82524
As % of all permanent IT jobs located in England 84.74% 82.77% 81.09%
Number of salaries quoted 71744 73516 68202
Average salary £50,000 £50,000 £47,500
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 31 July 2015.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 15 £35,000 -46.15%
East of England - 7 - -
South West -11 4 £16,200 -11.23%
South East -7 2 £83,500 -44.33%
Yorkshire - 1 £65,000 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 41 (71.93%) CRM
2 30 (52.63%) SaaS
3 21 (36.84%) Project Management
3 21 (36.84%) Front Office
4 18 (31.58%) Service Delivery
5 16 (28.07%) Microsoft
5 16 (28.07%) Marketing
6 15 (26.32%) Internet
7 12 (21.05%) Billing
8 11 (19.30%) CMS
9 10 (17.54%) MS Excel
9 10 (17.54%) ITIL
10 9 (15.79%) Migration
11 8 (14.04%) Sitecore
11 8 (14.04%) Data Migration
11 8 (14.04%) MS Access
11 8 (14.04%) Legal
12 7 (12.28%) SLA
12 7 (12.28%) Web Services
12 7 (12.28%) Cloud Computing
12 7 (12.28%) Analytical Skills
13 6 (10.53%) Sitecore CMS
13 6 (10.53%) Mobile App
13 6 (10.53%) Business Analysis
13 6 (10.53%) Smartphone
13 6 (10.53%) MS Office
14 5 (8.77%) OpenEdge
14 5 (8.77%) CTI
14 5 (8.77%) Salesforce.com
14 5 (8.77%) ITIL Certification

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (19.30%) CMS
2 6 (10.53%) Sitecore CMS
3 5 (8.77%) OpenEdge
4 1 (1.75%) MS Exchange
Applications
1 10 (17.54%) MS Excel
2 6 (10.53%) MS Office
3 3 (5.26%) MS PowerPoint
Cloud Services
1 30 (52.63%) SaaS
2 7 (12.28%) Cloud Computing
3 2 (3.51%) Office 365
Communications & Networking
1 15 (26.32%) Internet
2 5 (8.77%) CTI
Database & Business Intelligence
1 8 (14.04%) MS Access
2 1 (1.75%) SQL Server
General
1 21 (36.84%) Front Office
2 16 (28.07%) Marketing
3 12 (21.05%) Billing
4 8 (14.04%) Legal
5 5 (8.77%) Retail
6 4 (7.02%) Law
6 4 (7.02%) Advertising
6 4 (7.02%) Back Office
7 3 (5.26%) Telecoms
7 3 (5.26%) Finance
Job Titles
1 19 (33.33%) Consultant
2 18 (31.58%) Sales Consultant
3 8 (14.04%) Administrator
4 7 (12.28%) Account Executive
5 5 (8.77%) Salesforce.com Administrator
6 4 (7.02%) Trainer
6 4 (7.02%) Analyst
7 3 (5.26%) Service Analyst
7 3 (5.26%) Service Desk Analyst
7 3 (5.26%) Customer Analyst
8 2 (3.51%) Head of Business Analysis
8 2 (3.51%) Programmer
9 1 (1.75%) Project Manager
9 1 (1.75%) Analyst Programmer
9 1 (1.75%) Systems Analyst
9 1 (1.75%) Junior
9 1 (1.75%) Infrastructure Manager
9 1 (1.75%) NOC Engineer
9 1 (1.75%) Applications Manager
9 1 (1.75%) Systems Programmer
Libraries, Frameworks & Software Standards
1 7 (12.28%) Web Services
2 2 (3.51%) XML
2 2 (3.51%) Hibernate
2 2 (3.51%) Spring
2 2 (3.51%) JSF
2 2 (3.51%) Ajax
2 2 (3.51%) JSON
2 2 (3.51%) YUI
2 2 (3.51%) jQuery
2 2 (3.51%) HTML5
2 2 (3.51%) MyBatis
2 2 (3.51%) HTML
2 2 (3.51%) J2EE
2 2 (3.51%) CSS
2 2 (3.51%) JSP
2 2 (3.51%) Struts
Miscellaneous
1 7 (12.28%) Analytical Skills
2 6 (10.53%) Smartphone
2 6 (10.53%) Mobile App
3 4 (7.02%) User Experience
3 4 (7.02%) Replication
4 2 (3.51%) E-Learning
4 2 (3.51%) Computer Science
4 2 (3.51%) Management Information System
5 1 (1.75%) Data Centre
5 1 (1.75%) Social Media
5 1 (1.75%) Statistics
Operating Systems
1 4 (7.02%) Windows
2 2 (3.51%) Android
2 2 (3.51%) Windows Server 2008
2 2 (3.51%) Windows 7
2 2 (3.51%) Apple iOS
2 2 (3.51%) Windows Server 2012
2 2 (3.51%) Mac OS X
3 1 (1.75%) Windows Server 2003
3 1 (1.75%) Windows 2000
3 1 (1.75%) Windows NT
3 1 (1.75%) Windows XP
Processes & Methodologies
1 41 (71.93%) CRM
2 21 (36.84%) Project Management
3 18 (31.58%) Service Delivery
4 10 (17.54%) ITIL
5 9 (15.79%) Migration
6 8 (14.04%) Data Migration
7 6 (10.53%) Business Analysis
8 5 (8.77%) Content Management
9 4 (7.02%) Knowledge Management
9 4 (7.02%) Incident Management
9 4 (7.02%) B2B
10 3 (5.26%) Service Management
10 3 (5.26%) Line Management
11 2 (3.51%) OO
11 2 (3.51%) Root Cause Analysis
11 2 (3.51%) Mobile Application Development
11 2 (3.51%) Infrastructure Management
11 2 (3.51%) Android Development
11 2 (3.51%) iOS Development
11 2 (3.51%) Business Development
Programming Languages
1 2 (3.51%) Java
1 2 (3.51%) JavaScript
1 2 (3.51%) Python
1 2 (3.51%) PowerShell
Qualifications
1 5 (8.77%) ITIL Certification
2 4 (7.02%) Degree
2 4 (7.02%) MCT
2 4 (7.02%) Microsoft Certification
3 1 (1.75%) HNC
3 1 (1.75%) CCNA
3 1 (1.75%) Cisco Certification
3 1 (1.75%) Security Cleared
Quality Assurance & Compliance
1 7 (12.28%) SLA
System Software
1 2 (3.51%) Active Directory
2 1 (1.75%) VMware Infrastructure
2 1 (1.75%) XenApp
Systems Management
1 2 (3.51%) Systems Management Server (SMS)
1 2 (3.51%) SCCM
2 1 (1.75%) HP SIM
2 1 (1.75%) Cisco UCCX
Vendors
1 16 (28.07%) Microsoft
2 8 (14.04%) Sitecore
3 5 (8.77%) Salesforce.com
4 3 (5.26%) Citrix
5 2 (3.51%) Cisco
5 2 (3.51%) VMware
5 2 (3.51%) AppSense
5 2 (3.51%) ServiceNow
6 1 (1.75%) SolarWinds
6 1 (1.75%) Kaseya
6 1 (1.75%) Sun
6 1 (1.75%) HP