The table below looks at the statistics for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Contact Management
Rank 818 827 860
Rank change year-on-year
+9 +33
Permanent jobs citing Contact Management 47 36 18
As % of all permanent IT jobs located in England 0.045% 0.036% 0.017%
As % of the Processes & Methodologies category 0.055% 0.044% 0.021%
Number of salaries quoted 46 26 9
Average salary £57,500 £29,000 £35,000
Average salary % change year-on-year
+98.27% -17.14%
90% offered a salary of more than £39,500 £18,500 £30,000
10% offered a salary of more than £150,000 £49,000 £45,600
UK excluding London average salary £57,500 £29,000 £44,000
% change year-on-year
+98.27% -34.09%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
85300 82408 85840
As % of all permanent IT jobs located in England 82.36% 81.93% 79.78%
Number of salaries quoted 70869 66754 73764
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 24 December 2014.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 18 £39,500 +75.55%
Yorkshire -7 15 £57,500 +17.34%
South East -1 13 £150,000 +233.33% 1
West Midlands - 1 £42,500 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 64 (55.17%) CRM
2 49 (42.24%) ITIL
3 36 (31.03%) SOA
4 32 (27.59%) Finance
5 28 (24.14%) Cisco
6 27 (23.28%) SLA
6 27 (23.28%) VMware
7 26 (22.41%) PBX
7 26 (22.41%) Microsoft
8 25 (21.55%) UNIX
8 25 (21.55%) MS Exchange
8 25 (21.55%) EAI
8 25 (21.55%) ETL
8 25 (21.55%) LAN
8 25 (21.55%) WAN
8 25 (21.55%) Asset Management
8 25 (21.55%) Enterprise Architecture
8 25 (21.55%) WFM
8 25 (21.55%) CMDB
9 24 (20.69%) SQL Server
9 24 (20.69%) HP
9 24 (20.69%) Citrix
9 24 (20.69%) XenApp
9 24 (20.69%) SolarWinds
9 24 (20.69%) Kaseya
9 24 (20.69%) HP SIM
9 24 (20.69%) Cisco UCCX
10 23 (19.83%) Problem Management
11 22 (18.97%) PRINCE2
11 22 (18.97%) Disaster Recovery

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 25 (21.55%) MS Exchange
2 3 (2.59%) CMS
3 2 (1.72%) SugarCRM
3 2 (1.72%) Drupal
3 2 (1.72%) SharePoint
4 1 (0.86%) Exchange Server 2010
Applications
1 5 (4.31%) Photoshop
1 5 (4.31%) MS Office
2 3 (2.59%) Adobe Illustrator
2 3 (2.59%) InDesign
Business Applications
1 4 (3.45%) Changepoint
2 1 (0.86%) Dynamics CRM
Cloud Services
1 16 (13.79%) SaaS
Communications & Networking
1 26 (22.41%) PBX
2 25 (21.55%) WAN
2 25 (21.55%) LAN
3 14 (12.07%) Internet
4 2 (1.72%) Intranet
5 1 (0.86%) VoIP
Database & Business Intelligence
1 24 (20.69%) SQL Server
2 11 (9.48%) Data Warehouse
3 2 (1.72%) Relational Database
3 2 (1.72%) MySQL
3 2 (1.72%) MS Access
4 1 (0.86%) Crystal Reports
General
1 32 (27.59%) Finance
2 21 (18.10%) Marketing
3 16 (13.79%) Front Office
4 5 (4.31%) Billing
5 2 (1.72%) German Language
6 1 (0.86%) Back Office
6 1 (0.86%) Retail
Job Titles
1 41 (35.34%) Architect
2 34 (29.31%) Solutions Architect
3 20 (17.24%) Infrastructure Engineer
4 16 (13.79%) Sales Consultant
4 16 (13.79%) Consultant
5 14 (12.07%) Enterprise Architect
5 14 (12.07%) Enterprise Solutions Architect
6 11 (9.48%) Programme Manager
7 10 (8.62%) Delivery Manager
8 4 (3.45%) Resource Manager
8 4 (3.45%) Network Engineer
8 4 (3.45%) Planning Manager
9 3 (2.59%) Developer
9 3 (2.59%) Analyst
9 3 (2.59%) Administrator
9 3 (2.59%) Support Analyst
9 3 (2.59%) Head of Service Management
9 3 (2.59%) Marketing Executive
10 2 (1.72%) Salesforce.com Administrator
10 2 (1.72%) Infrastructure Architect
Libraries, Frameworks & Software Standards
1 2 (1.72%) HTML
1 2 (1.72%) CSS
1 2 (1.72%) jQuery
Miscellaneous
1 25 (21.55%) CMDB
2 3 (2.59%) Social Media
2 3 (2.59%) Mathematics
2 3 (2.59%) Computer Science
3 2 (1.72%) Management Information System
4 1 (0.86%) PMI
4 1 (0.86%) Data Conversion
Operating Systems
1 25 (21.55%) UNIX
2 2 (1.72%) Windows
Processes & Methodologies
1 64 (55.17%) CRM
2 49 (42.24%) ITIL
3 36 (31.03%) SOA
4 25 (21.55%) ETL
4 25 (21.55%) EAI
4 25 (21.55%) Asset Management
4 25 (21.55%) Enterprise Architecture
4 25 (21.55%) WFM
5 23 (19.83%) Problem Management
6 22 (18.97%) PRINCE2
6 22 (18.97%) Disaster Recovery
7 21 (18.10%) Test Scripting
7 21 (18.10%) Business Continuity
8 20 (17.24%) Project Management
9 14 (12.07%) Service Delivery
9 14 (12.07%) Content Management
10 13 (11.21%) Agile Software Development
11 11 (9.48%) Technical Architecture
12 10 (8.62%) Continuous Integration
13 9 (7.76%) Project Planning
Programming Languages
1 3 (2.59%) C
1 3 (2.59%) SQL
2 2 (1.72%) VBA
2 2 (1.72%) JavaScript
2 2 (1.72%) PHP
Qualifications
1 10 (8.62%) Degree
2 4 (3.45%) Microsoft Certification
3 3 (2.59%) MCSE
4 1 (0.86%) PMI Certification
4 1 (0.86%) APMP
Quality Assurance & Compliance
1 27 (23.28%) SLA
2 2 (1.72%) ISO 14001
2 2 (1.72%) ISO 9001
3 1 (0.86%) P3O
System Software
1 24 (20.69%) XenApp
2 3 (2.59%) VMware Infrastructure
2 3 (2.59%) Sendmail
3 2 (1.72%) Active Directory
Systems Management
1 24 (20.69%) HP SIM
1 24 (20.69%) Cisco UCCX
2 1 (0.86%) SCOM
Vendors
1 28 (24.14%) Cisco
2 27 (23.28%) VMware
3 26 (22.41%) Microsoft
4 24 (20.69%) HP
4 24 (20.69%) Citrix
4 24 (20.69%) SolarWinds
4 24 (20.69%) Kaseya
5 9 (7.76%) Guidewire
5 9 (7.76%) Teradata
5 9 (7.76%) Cognizant
5 9 (7.76%) Informatica
5 9 (7.76%) IBM
6 4 (3.45%) Salesforce.com
7 3 (2.59%) Adobe
8 1 (0.86%) Business Objects
Reading, Berkshire
Redrock Consulting Ltd
Posted: 3 days ago