The table below looks at the statistics for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Contact Management
Rank 847 844 840
Rank change year-on-year
-3 -4
Permanent jobs citing Contact Management 34 59 18
As % of all permanent IT jobs located in England 0.033% 0.054% 0.018%
As % of the Processes & Methodologies category 0.039% 0.065% 0.022%
Number of salaries quoted 27 53 16
Average salary £65,000 £58,500 £35,000
Average salary % change year-on-year
+11.11% +67.14%
90% offered a salary of more than £16,710 £25,000 £25,750
10% offered a salary of more than £96,000 £150,000 £64,500
UK excluding London average salary £52,500 £150,000 £37,500
% change year-on-year
-65.00% +300.00%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
88161 90095 81343
As % of all permanent IT jobs located in England 85.06% 82.88% 81.70%
Number of salaries quoted 73560 72570 67236
Average salary £50,000 £49,000 £47,500
Average salary % change year-on-year
+2.04% +3.15%
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 1 September 2015.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 18 £61,250 +20.68%
East of England - 7 - -
South East +2 5 £80,000 -46.66%
South West -19 3 £16,200 -11.23%
Yorkshire +5 1 £65,000 +13.04% 1
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 1 September 2015, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 40 (74.07%) CRM
2 29 (53.70%) SaaS
3 18 (33.33%) Project Management
4 15 (27.78%) Front Office
5 14 (25.93%) Microsoft
6 13 (24.07%) Service Delivery
7 11 (20.37%) Marketing
7 11 (20.37%) CMS
8 10 (18.52%) Internet
8 10 (18.52%) MS Excel
8 10 (18.52%) ITIL
9 9 (16.67%) Migration
9 9 (16.67%) Billing
10 8 (14.81%) Legal
10 8 (14.81%) Data Migration
10 8 (14.81%) Sitecore
10 8 (14.81%) MS Access
10 8 (14.81%) Analytical Skills
11 7 (12.96%) B2B
11 7 (12.96%) SLA
11 7 (12.96%) Web Services
11 7 (12.96%) Cloud Computing
12 6 (11.11%) Sitecore CMS
12 6 (11.11%) Degree
12 6 (11.11%) Finance
12 6 (11.11%) MS Office
13 5 (9.26%) OpenEdge
13 5 (9.26%) CTI
13 5 (9.26%) Salesforce.com
13 5 (9.26%) ITIL Certification

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 1 September 2015, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (20.37%) CMS
2 6 (11.11%) Sitecore CMS
3 5 (9.26%) OpenEdge
4 1 (1.85%) Alfresco
Applications
1 10 (18.52%) MS Excel
2 6 (11.11%) MS Office
3 3 (5.56%) MS PowerPoint
Cloud Services
1 29 (53.70%) SaaS
2 7 (12.96%) Cloud Computing
3 2 (3.70%) Office 365
Communications & Networking
1 10 (18.52%) Internet
2 5 (9.26%) CTI
Database & Business Intelligence
1 8 (14.81%) MS Access
General
1 15 (27.78%) Front Office
2 11 (20.37%) Marketing
3 9 (16.67%) Billing
4 8 (14.81%) Legal
5 6 (11.11%) Finance
6 5 (9.26%) Retail
7 4 (7.41%) Advertising
7 4 (7.41%) Law
8 3 (5.56%) Telecoms
9 1 (1.85%) Back Office
Job Titles
1 18 (33.33%) Consultant
2 16 (29.63%) Sales Consultant
3 8 (14.81%) Administrator
4 6 (11.11%) Account Executive
5 5 (9.26%) Salesforce.com Administrator
6 4 (7.41%) Analyst
7 3 (5.56%) Service Analyst
7 3 (5.56%) Service Desk Analyst
7 3 (5.56%) Customer Analyst
8 2 (3.70%) Programmer
8 2 (3.70%) Head of Business Analysis
8 2 (3.70%) Strategic Account Manager
8 2 (3.70%) Account Manager
9 1 (1.85%) Applications Developer
9 1 (1.85%) Systems Analyst
9 1 (1.85%) Project Manager
9 1 (1.85%) Trainer
9 1 (1.85%) Junior
9 1 (1.85%) Developer
9 1 (1.85%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 7 (12.96%) Web Services
2 3 (5.56%) J2EE
3 2 (3.70%) CSS
3 2 (3.70%) JSP
3 2 (3.70%) Struts
3 2 (3.70%) HTML
3 2 (3.70%) XML
3 2 (3.70%) Hibernate
3 2 (3.70%) Spring
3 2 (3.70%) JSF
3 2 (3.70%) Ajax
3 2 (3.70%) JSON
3 2 (3.70%) YUI
3 2 (3.70%) jQuery
3 2 (3.70%) HTML5
3 2 (3.70%) MyBatis
Miscellaneous
1 8 (14.81%) Analytical Skills
2 3 (5.56%) Smartphone
2 3 (5.56%) Mobile App
3 2 (3.70%) Computer Science
3 2 (3.70%) Management Information System
4 1 (1.85%) Replication
4 1 (1.85%) E-Learning
4 1 (1.85%) Statistics
4 1 (1.85%) Social Media
4 1 (1.85%) User Experience
4 1 (1.85%) Data Structures
4 1 (1.85%) Algorithms
Operating Systems
1 3 (5.56%) Windows
2 2 (3.70%) Android
2 2 (3.70%) Windows Server 2008
2 2 (3.70%) Windows 7
2 2 (3.70%) Apple iOS
2 2 (3.70%) Windows Server 2012
2 2 (3.70%) Mac OS X
3 1 (1.85%) Windows Server 2003
3 1 (1.85%) UNIX
3 1 (1.85%) Linux
3 1 (1.85%) Windows 2000
3 1 (1.85%) Windows NT
3 1 (1.85%) Windows XP
Processes & Methodologies
1 40 (74.07%) CRM
2 18 (33.33%) Project Management
3 13 (24.07%) Service Delivery
4 10 (18.52%) ITIL
5 9 (16.67%) Migration
6 8 (14.81%) Data Migration
7 7 (12.96%) B2B
8 5 (9.26%) Content Management
9 4 (7.41%) Knowledge Management
9 4 (7.41%) Incident Management
10 3 (5.56%) Asset Management
10 3 (5.56%) OO
10 3 (5.56%) Business Analysis
10 3 (5.56%) Service Management
10 3 (5.56%) Line Management
11 2 (3.70%) SDLC
11 2 (3.70%) Android Development
11 2 (3.70%) iOS Development
11 2 (3.70%) Business Continuity
11 2 (3.70%) Change Management
Programming Languages
1 3 (5.56%) Java
2 2 (3.70%) JavaScript
2 2 (3.70%) Python
2 2 (3.70%) PowerShell
3 1 (1.85%) C++
Qualifications
1 6 (11.11%) Degree
2 5 (9.26%) ITIL Certification
3 1 (1.85%) Security Cleared
3 1 (1.85%) HNC
3 1 (1.85%) MCT
3 1 (1.85%) CCNA
3 1 (1.85%) Cisco Certification
3 1 (1.85%) Microsoft Certification
Quality Assurance & Compliance
1 7 (12.96%) SLA
System Software
1 2 (3.70%) Active Directory
2 1 (1.85%) VMware Infrastructure
Systems Management
1 2 (3.70%) Systems Management Server (SMS)
1 2 (3.70%) SCCM
Vendors
1 14 (25.93%) Microsoft
2 8 (14.81%) Sitecore
3 5 (9.26%) Salesforce.com
4 2 (3.70%) ServiceNow
4 2 (3.70%) Citrix
4 2 (3.70%) AppSense
5 1 (1.85%) Cisco
5 1 (1.85%) Sun
5 1 (1.85%) VMware
Hull, North Humberside
Oscar Associates (UK) Ltd
Salary: £40000 per annum + excellent benefits
Posted: Yesterday