The first table below looks at the demand for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Contact Management
Rank 820 844 814
Rank change year-on-year
+24 -30
Permanent jobs citing Contact Management 61 11 68
As % of all permanent IT jobs located in England 0.056% 0.011% 0.061%
As % of the Processes & Methodologies category 0.069% 0.014% 0.079%
Number of salaries quoted 56 6 58
Average salary £65,000 £47,500 £45,750
Average salary % change year-on-year
+36.84% +3.82%
90% offered a salary of more than £25,000 £25,500 £21,500
10% offered a salary of more than £150,000 £72,000 £70,000
UK excluding London average salary £150,000 £41,250 £40,000
% change year-on-year
+263.63% +3.12%
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87975 80206 86326
As % of all permanent IT jobs located in England 80.41% 78.79% 77.53%
Number of salaries quoted 71444 66272 74112
Average salary £49,000 £47,500 £47,000
Average salary % change year-on-year
+3.15% +1.06%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Contact Management
UK

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 28 July 2014.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 46 £65,000 -9.72% 2
South East +19 10 £150,000 - 3
South West -12 4 £18,250 -1.34% 2
North West - 1 £42,500 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 28 July 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 61 (53.98%) CRM
2 40 (35.40%) ITIL
2 40 (35.40%) Microsoft
3 33 (29.20%) Front Office
4 27 (23.89%) Cisco
5 26 (23.01%) SaaS
6 24 (21.24%) Service Delivery
6 24 (21.24%) SLA
6 24 (21.24%) UNIX
7 23 (20.35%) Marketing
8 22 (19.47%) LAN
8 22 (19.47%) WAN
9 20 (17.70%) Project Management
9 20 (17.70%) MS Excel
10 18 (15.93%) Internet
11 17 (15.04%) Degree
11 17 (15.04%) Finance
11 17 (15.04%) VMware
12 16 (14.16%) Management Information System
13 15 (13.27%) SOA
13 15 (13.27%) Business Transformation
14 13 (11.50%) ETL
14 13 (11.50%) PBX
14 13 (11.50%) EAI
14 13 (11.50%) Workflow
14 13 (11.50%) GAP Analysis
14 13 (11.50%) WFM
14 13 (11.50%) Enterprise Architecture
14 13 (11.50%) CMDB
14 13 (11.50%) Data Conversion

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 28 July 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (9.73%) MS Exchange
2 4 (3.54%) Exchange Server 2010
2 4 (3.54%) SugarCRM
3 3 (2.65%) SharePoint
4 2 (1.77%) Drupal
Applications
1 20 (17.70%) MS Excel
2 12 (10.62%) MS Office
3 4 (3.54%) Photoshop
Business Applications
1 13 (11.50%) Dynamics CRM
Cloud Services
1 26 (23.01%) SaaS
Communications & Networking
1 22 (19.47%) LAN
1 22 (19.47%) WAN
2 18 (15.93%) Internet
3 13 (11.50%) PBX
4 3 (2.65%) SAN
5 2 (1.77%) Intranet
Database & Business Intelligence
1 10 (8.85%) SQL Server
2 4 (3.54%) Relational Database
3 2 (1.77%) RDBMS
3 2 (1.77%) Data Warehouse
3 2 (1.77%) MS Access
3 2 (1.77%) MySQL
4 1 (0.88%) Big Data
General
1 33 (29.20%) Front Office
2 23 (20.35%) Marketing
3 17 (15.04%) Finance
4 8 (7.08%) German Language
5 6 (5.31%) Advertising
6 3 (2.65%) Retail
Job Titles
1 26 (23.01%) Consultant
1 26 (23.01%) Sales Consultant
2 22 (19.47%) Architect
3 16 (14.16%) Solutions Architect
4 15 (13.27%) Developer
5 13 (11.50%) Analyst
6 9 (7.96%) Customer Analyst
6 9 (7.96%) Service Analyst
7 8 (7.08%) Enterprise Consultant
7 8 (7.08%) CRM Developer
8 7 (6.19%) Account Executive
8 7 (6.19%) Graduate
8 7 (6.19%) Infrastructure Engineer
9 6 (5.31%) Delivery Manager
10 5 (4.42%) C++ Developer
10 5 (4.42%) Head of Service Management
10 5 (4.42%) Dynamics CRM Developer
10 5 (4.42%) CRM Architect
11 4 (3.54%) Enterprise Solutions Architect
11 4 (3.54%) Service Manager
Libraries, Frameworks & Software Standards
1 5 (4.42%) Middleware
2 2 (1.77%) CSS
2 2 (1.77%) HTML
2 2 (1.77%) jQuery
Miscellaneous
1 16 (14.16%) Management Information System
2 13 (11.50%) CMDB
2 13 (11.50%) Data Conversion
3 8 (7.08%) Enterprise Software
4 2 (1.77%) Computer Science
5 1 (0.88%) E-Learning
5 1 (0.88%) Blackberry
Operating Systems
1 24 (21.24%) UNIX
2 7 (6.19%) Windows
3 2 (1.77%) Solaris
4 1 (0.88%) Apple iOS
4 1 (0.88%) Windows 7
Processes & Methodologies
1 61 (53.98%) CRM
2 40 (35.40%) ITIL
3 24 (21.24%) Service Delivery
4 20 (17.70%) Project Management
5 15 (13.27%) SOA
5 15 (13.27%) Business Transformation
6 13 (11.50%) ETL
6 13 (11.50%) EAI
6 13 (11.50%) Workflow
6 13 (11.50%) GAP Analysis
6 13 (11.50%) WFM
6 13 (11.50%) Enterprise Architecture
7 12 (10.62%) Incident Management
7 12 (10.62%) B2B
8 11 (9.73%) Agile Software Development
8 11 (9.73%) Asset Management
8 11 (9.73%) Disaster Recovery
8 11 (9.73%) Business Continuity
9 10 (8.85%) Problem Management
10 9 (7.96%) PRINCE2
Programming Languages
1 5 (4.42%) C
1 5 (4.42%) C++
1 5 (4.42%) SQL
2 2 (1.77%) VBA
2 2 (1.77%) JavaScript
2 2 (1.77%) PHP
Qualifications
1 17 (15.04%) Degree
2 9 (7.96%) MCP
3 8 (7.08%) Microsoft Certification
4 7 (6.19%) MCSE
5 1 (0.88%) CIPD
Quality Assurance & Compliance
1 24 (21.24%) SLA
2 2 (1.77%) ISO 9001
2 2 (1.77%) ISO 14001
System Software
1 10 (8.85%) XenApp
2 3 (2.65%) VMware Infrastructure
2 3 (2.65%) Active Directory
3 1 (0.88%) Terminal Services
Systems Management
1 10 (8.85%) HP SIM
1 10 (8.85%) Cisco UCCX
Vendors
1 40 (35.40%) Microsoft
2 27 (23.89%) Cisco
3 17 (15.04%) VMware
4 10 (8.85%) HP
4 10 (8.85%) Citrix
4 10 (8.85%) SolarWinds
4 10 (8.85%) Kaseya
5 2 (1.77%) IBM
5 2 (1.77%) Cognizant
5 2 (1.77%) Informatica
5 2 (1.77%) Oracle
5 2 (1.77%) Teradata
5 2 (1.77%) Guidewire
6 1 (0.88%) SAP
6 1 (0.88%) Siebel
Ashford, Kent
1st Choice Computer Appointments Ltd
Salary: From £18,000 to £23,000 per annum + pension, healthcare and numerous o
Posted: 19 hours ago
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 2 days ago
Exeter, Devon
Capita
Posted: 3 days ago
Newark, Nottinghamshire
Purple Monkey
Salary: From £45,000 to £55,000 per annum + Bonus and Benefits
Posted: 3 days ago
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 4 days ago
Surrey
Capita - ITIN
Salary: £17000 per annum + Shift allowance
Posted: 7 days ago
Exeter
Capita - ITIN
Salary: £18000.00 - £18500.00 per annum
Posted: 11 days ago
Weybridge
Capita - ITIN
Salary: £17000 per annum + Benefits
Posted: 25 days ago