The table below looks at the statistics for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Contact Management
Rank 809 837 809
Rank change year-on-year
+28 -28
Permanent jobs citing Contact Management 60 17 72
As % of all permanent IT jobs located in England 0.055% 0.017% 0.065%
As % of the Processes & Methodologies category 0.068% 0.021% 0.084%
Number of salaries quoted 53 14 58
Average salary £58,500 £36,250 £52,500
Average salary % change year-on-year
+61.37% -30.95%
90% offered a salary of more than £25,000 £24,750 £21,500
10% offered a salary of more than £150,000 £65,700 £75,000
UK excluding London average salary £150,000 £36,250 £21,500
% change year-on-year
+313.79% +68.60%
Contact Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
88348 80777 86180
As % of all permanent IT jobs located in England 80.76% 79.43% 77.93%
Number of salaries quoted 71077 66715 73803
Average salary £48,500 £47,500 £47,000
Average salary % change year-on-year
+2.10% +1.06%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Contact Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

Contact Management Salary Trend in England

Contact Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 22 August 2014.

Contact Management Salary Histogram in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +28 41 £50,750 -17.47% 2
South East -11 13 £150,000 +400.00% 1
South West -16 3 £18,250 -51.33% 1
Yorkshire - 3 £57,500 -
Contact Management
UK

Contact Management
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 67 (55.37%) CRM
2 40 (33.06%) ITIL
3 37 (30.58%) Microsoft
4 33 (27.27%) Front Office
5 27 (22.31%) Finance
6 26 (21.49%) SaaS
7 24 (19.83%) Cisco
7 24 (19.83%) Service Delivery
8 23 (19.01%) VMware
8 23 (19.01%) Marketing
9 21 (17.36%) SLA
10 20 (16.53%) Project Management
11 19 (15.70%) SOA
12 18 (14.88%) UNIX
12 18 (14.88%) Internet
13 17 (14.05%) MS Exchange
13 17 (14.05%) Degree
13 17 (14.05%) Disaster Recovery
13 17 (14.05%) Business Continuity
14 16 (13.22%) WFM
14 16 (13.22%) Enterprise Architecture
14 16 (13.22%) CMDB
14 16 (13.22%) Problem Management
14 16 (13.22%) EAI
14 16 (13.22%) ETL
14 16 (13.22%) LAN
14 16 (13.22%) PBX
14 16 (13.22%) WAN
14 16 (13.22%) SQL Server
14 16 (13.22%) HP

Contact Management
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (14.05%) MS Exchange
2 4 (3.31%) Exchange Server 2010
2 4 (3.31%) SugarCRM
3 3 (2.48%) SharePoint
4 2 (1.65%) Drupal
Applications
1 11 (9.09%) MS Excel
2 4 (3.31%) Photoshop
3 3 (2.48%) MS Office
Business Applications
1 13 (10.74%) Dynamics CRM
2 4 (3.31%) Changepoint
Cloud Services
1 26 (21.49%) SaaS
Communications & Networking
1 18 (14.88%) Internet
2 16 (13.22%) LAN
2 16 (13.22%) PBX
2 16 (13.22%) WAN
3 3 (2.48%) SAN
4 2 (1.65%) Intranet
Database & Business Intelligence
1 16 (13.22%) SQL Server
2 4 (3.31%) Relational Database
3 3 (2.48%) Data Warehouse
4 2 (1.65%) MS Access
4 2 (1.65%) RDBMS
4 2 (1.65%) MySQL
5 1 (0.83%) Big Data
General
1 33 (27.27%) Front Office
2 27 (22.31%) Finance
3 23 (19.01%) Marketing
4 8 (6.61%) German Language
5 6 (4.96%) Advertising
6 4 (3.31%) Billing
7 3 (2.48%) Retail
Job Titles
1 28 (23.14%) Architect
2 26 (21.49%) Consultant
2 26 (21.49%) Sales Consultant
3 22 (18.18%) Solutions Architect
4 15 (12.40%) Developer
5 13 (10.74%) Infrastructure Engineer
6 8 (6.61%) Enterprise Consultant
6 8 (6.61%) CRM Developer
7 7 (5.79%) Account Executive
7 7 (5.79%) Enterprise Solutions Architect
7 7 (5.79%) Graduate
7 7 (5.79%) Enterprise Architect
7 7 (5.79%) Delivery Manager
8 5 (4.13%) C++ Developer
8 5 (4.13%) CRM Architect
8 5 (4.13%) Dynamics CRM Developer
8 5 (4.13%) Head of Service Management
9 4 (3.31%) Planning Manager
9 4 (3.31%) Analyst
9 4 (3.31%) Service Manager
Libraries, Frameworks & Software Standards
1 5 (4.13%) Middleware
2 2 (1.65%) CSS
2 2 (1.65%) HTML
2 2 (1.65%) jQuery
Miscellaneous
1 16 (13.22%) CMDB
2 13 (10.74%) Data Conversion
3 8 (6.61%) Enterprise Software
4 7 (5.79%) Management Information System
5 2 (1.65%) Computer Science
6 1 (0.83%) E-Learning
6 1 (0.83%) Blackberry
Operating Systems
1 18 (14.88%) UNIX
2 7 (5.79%) Windows
3 2 (1.65%) Solaris
4 1 (0.83%) Windows 7
4 1 (0.83%) Apple iOS
Processes & Methodologies
1 67 (55.37%) CRM
2 40 (33.06%) ITIL
3 24 (19.83%) Service Delivery
4 20 (16.53%) Project Management
5 19 (15.70%) SOA
6 17 (14.05%) Disaster Recovery
6 17 (14.05%) Business Continuity
7 16 (13.22%) WFM
7 16 (13.22%) Enterprise Architecture
7 16 (13.22%) Problem Management
7 16 (13.22%) EAI
7 16 (13.22%) ETL
7 16 (13.22%) Business Transformation
8 15 (12.40%) PRINCE2
8 15 (12.40%) Test Scripting
9 14 (11.57%) Asset Management
10 13 (10.74%) GAP Analysis
10 13 (10.74%) Workflow
11 12 (9.92%) Agile Software Development
11 12 (9.92%) B2B
Programming Languages
1 5 (4.13%) C
1 5 (4.13%) C++
1 5 (4.13%) SQL
2 2 (1.65%) VBA
2 2 (1.65%) JavaScript
2 2 (1.65%) PHP
Qualifications
1 17 (14.05%) Degree
2 8 (6.61%) Microsoft Certification
3 7 (5.79%) MCSE
4 1 (0.83%) CIPD
Quality Assurance & Compliance
1 21 (17.36%) SLA
2 2 (1.65%) ISO 9001
2 2 (1.65%) ISO 14001
System Software
1 16 (13.22%) XenApp
2 3 (2.48%) Active Directory
2 3 (2.48%) VMware Infrastructure
3 1 (0.83%) Terminal Services
Systems Management
1 16 (13.22%) HP SIM
1 16 (13.22%) Cisco UCCX
Vendors
1 37 (30.58%) Microsoft
2 24 (19.83%) Cisco
3 23 (19.01%) VMware
4 16 (13.22%) HP
4 16 (13.22%) Citrix
4 16 (13.22%) SolarWinds
4 16 (13.22%) Kaseya
5 3 (2.48%) Teradata
5 3 (2.48%) IBM
5 3 (2.48%) Cognizant
5 3 (2.48%) Informatica
5 3 (2.48%) Guidewire
6 2 (1.65%) Oracle
7 1 (0.83%) SAP
7 1 (0.83%) Siebel
North London
Cyber Team
Salary: From £38,000 to £43,000 per annum
Posted: 2 days ago
Bath
Interquest - ITQ Financial - Tunbridge Wells
Salary: £20000 - £29000 per annum
Posted: 10 days ago
Surrey
Capita - ITIN
Salary: £17000 per annum + £3400 shift allowance
Posted: 12 days ago