The first table below looks at the demand for Contact Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Contact Management
Rank 810 816 805
Rank change year-on-year
+6 -11
Permanent jobs citing Contact Management 20 47 54
As % of all permanent IT jobs located in England 0.020% 0.041% 0.046%
As % of the Processes & Methodologies category 0.026% 0.055% 0.063%
Number of salaries quoted 7 44 44
Average salary £75,000 £40,000 £47,500
Average salary % change year-on-year
+87.50% -15.78%
UK excluding London average salary £75,000 £35,000 £35,000
% change year-on-year
+114.28% -
All Processes & Methodologies
England
Permanent IT job ads with a match in the
Processes & Methodologies category
77284 84844 85896
As % of all permanent IT jobs located in England 76.63% 74.69% 73.48%
Number of salaries quoted 64164 72674 72257
Average salary £46,000 £47,500 £47,500
Average salary % change year-on-year
-3.15% -
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £75,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Contact Management
UK

Contact Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

England Contact Management Jobs Demand Trend

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the England region.

England Contact Management Salary Trend

Contact Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Contact Management across the England region over the 3 months to 17 May 2013.

England Contact Management Salary Histogram

Contact Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the England region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
London +14 9 - -
South East +12 7 £75,000 +89.87%
West Midlands -14 5 £75,000 +87.50%
South West +1 4 £36,250 +3.57%
Contact Management
UK

Contact Management
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 25 (53.19%) CRM
2 24 (51.06%) Marketing
3 22 (46.81%) Microsoft
4 19 (40.43%) SQL
5 16 (34.04%) Dynamics CRM
6 15 (31.91%) SQL Server
6 15 (31.91%) Degree
7 14 (29.79%) SQL Server Reporting Services
8 12 (25.53%) .NET
9 11 (23.40%) Backup Exec
10 10 (21.28%) Service Management
10 10 (21.28%) Microsoft Analysis Services
10 10 (21.28%) JavaScript
10 10 (21.28%) SharePoint
10 10 (21.28%) SQL Server Analysis Services
10 10 (21.28%) Windows Azure
10 10 (21.28%) SharePoint 2010
11 8 (17.02%) T-SQL
11 8 (17.02%) VBScript
11 8 (17.02%) Project Management
11 8 (17.02%) Disaster Recovery
11 8 (17.02%) Finance
12 7 (14.89%) BT
12 7 (14.89%) Agile Software Development
12 7 (14.89%) MS Office
12 7 (14.89%) ITIL
12 7 (14.89%) MS Excel
12 7 (14.89%) Change Control
13 6 (12.77%) VMware Infrastructure
13 6 (12.77%) VMware

Contact Management
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Development
1 12 (25.53%) .NET
2 3 (6.383%) jQuery
2 3 (6.383%) COM
3 2 (4.255%) REST
3 2 (4.255%) ASP.NET
3 2 (4.255%) HTML
4 1 (2.128%) CSS
4 1 (2.128%) JSP
4 1 (2.128%) Servlets
4 1 (2.128%) SOAP
4 1 (2.128%) Web Services
4 1 (2.128%) XHTML
4 1 (2.128%) Middleware
4 1 (2.128%) WinForms
4 1 (2.128%) Ajax
4 1 (2.128%) .NET Framework
4 1 (2.128%) Java EE
4 1 (2.128%) JSON
4 1 (2.128%) JSTL
4 1 (2.128%) WCF
Application Platforms
1 10 (21.28%) SharePoint
1 10 (21.28%) Windows Azure
1 10 (21.28%) SharePoint 2010
2 4 (8.511%) MS Exchange
3 3 (6.383%) CMS
4 1 (2.128%) SAS
4 1 (2.128%) Adobe CQ
Applications
1 7 (14.89%) MS Office
1 7 (14.89%) MS Excel
2 4 (8.511%) MS PowerPoint
3 1 (2.128%) SPSS
Business Applications
1 16 (34.04%) Dynamics CRM
2 2 (4.255%) SunGard APT
2 2 (4.255%) FastVal
2 2 (4.255%) Front Arena
2 2 (4.255%) Academy Housing
2 2 (4.255%) arcHouse
3 1 (2.128%) Dynamics NAV
3 1 (2.128%) BASE24
Communications & Networking
1 4 (8.511%) SAN
1 4 (8.511%) Wireless
1 4 (8.511%) NAS
2 3 (6.383%) Internet
3 2 (4.255%) MGCP
3 2 (4.255%) H.323
3 2 (4.255%) VoIP
3 2 (4.255%) Cisco ICM
4 1 (2.128%) Firewall
Database & Business Intelligence
1 15 (31.91%) SQL Server
2 14 (29.79%) SQL Server Reporting Services
3 10 (21.28%) SQL Server Analysis Services
3 10 (21.28%) Microsoft Analysis Services
4 4 (8.511%) SQL Server 2005
5 2 (4.255%) RDBMS
6 1 (2.128%) MySQL
6 1 (2.128%) SQL Server 2008
General
1 24 (51.06%) Marketing
2 8 (17.02%) Finance
3 5 (10.64%) Manufacturing
4 4 (8.511%) Banking
5 3 (6.383%) Automotive
6 2 (4.255%) Front Office
6 2 (4.255%) Telecoms
6 2 (4.255%) Retail
7 1 (2.128%) Retail Banking
7 1 (2.128%) French Language
Job Titles
1 13 (27.66%) Architect
2 9 (19.15%) CRM Architect
3 8 (17.02%) Analyst
4 7 (14.89%) Desktop Support
4 7 (14.89%) Applications Support
5 5 (10.64%) CRM Analyst
6 4 (8.511%) CRM Business Analyst
6 4 (8.511%) IT Administrator
6 4 (8.511%) Administrator
6 4 (8.511%) Systems Administrator
6 4 (8.511%) Sales Executive
6 4 (8.511%) Business Analyst
7 3 (6.383%) Developer
7 3 (6.383%) Systems Manager
7 3 (6.383%) Software Sales Executive
8 2 (4.255%) Lead Business Analyst
8 2 (4.255%) Business Manager
8 2 (4.255%) Business Systems Manager
8 2 (4.255%) Solutions Architect
8 2 (4.255%) Infrastructure Engineer
Miscellaneous
1 3 (6.383%) Management Information System
1 3 (6.383%) Enterprise Software
2 2 (4.255%) Hedge funds
2 2 (4.255%) EPoS
2 2 (4.255%) EFT
2 2 (4.255%) EFTPOS
2 2 (4.255%) Smartcard
2 2 (4.255%) IVR
3 1 (2.128%) Economics
3 1 (2.128%) Statistics
3 1 (2.128%) Copywriting
3 1 (2.128%) Credit Risk
3 1 (2.128%) FMCG
3 1 (2.128%) SaaS
Operating Systems
1 5 (10.64%) Windows
2 4 (8.511%) Windows XP
2 4 (8.511%) Windows Server 2003
2 4 (8.511%) Windows Server 2008
2 4 (8.511%) Windows 7
Processes & Methodologies
1 25 (53.19%) CRM
2 10 (21.28%) Service Management
3 8 (17.02%) Disaster Recovery
3 8 (17.02%) Project Management
4 7 (14.89%) ITIL
4 7 (14.89%) Agile Software Development
4 7 (14.89%) Change Control
5 5 (10.64%) E-Commerce
5 5 (10.64%) ERP
6 4 (8.511%) CAD
7 3 (6.383%) Risk Management
7 3 (6.383%) Workflow
7 3 (6.383%) Analytics
7 3 (6.383%) Portfolio Management
8 2 (4.255%) Online Marketing
8 2 (4.255%) Systems Analysis
8 2 (4.255%) Supplier Management
8 2 (4.255%) Pay per click
8 2 (4.255%) Web Development
8 2 (4.255%) SEO
Programming Languages
1 19 (40.43%) SQL
2 10 (21.28%) JavaScript
3 8 (17.02%) T-SQL
3 8 (17.02%) VBScript
4 4 (8.511%) VBA
5 3 (6.383%) C#
6 1 (2.128%) Java
6 1 (2.128%) VB
Qualifications
1 15 (31.91%) Degree
2 1 (2.128%) CCNA
2 1 (2.128%) Cisco Certification
Quality Assurance & Compliance
1 4 (8.511%) QA
2 1 (2.128%) ISO 8583
System Software
1 6 (12.77%) VMware Infrastructure
2 5 (10.64%) Active Directory
3 4 (8.511%) Terminal Services
4 2 (4.255%) vSphere
4 2 (4.255%) VMware ESXi
Systems Management
1 11 (23.40%) Backup Exec
2 2 (4.255%) Cisco CUCM
Vendors
1 22 (46.81%) Microsoft
2 7 (14.89%) BT
3 6 (12.77%) VMware
4 4 (8.511%) HP
4 4 (8.511%) Sophos
4 4 (8.511%) SolidWorks
4 4 (8.511%) Veeam
5 3 (6.383%) Salesforce.com
5 3 (6.383%) Oracle
6 2 (4.255%) Cisco
6 2 (4.255%) SunGard
6 2 (4.255%) Avaya
6 2 (4.255%) Lagan
6 2 (4.255%) Northgate
6 2 (4.255%) Civica
6 2 (4.255%) Comino
6 2 (4.255%) Capita
6 2 (4.255%) Orchard
6 2 (4.255%) Anite
7 1 (2.128%) TSYS
Maidstone, South East
Ideally you will currently be working in a Bookkeeping / Accounts environment and qualified to AAT Level; and would be interested in making the change to supporting Accountants in...
1st Choice Jobs
Salary: £22,000
Posted: 16 May 2013
Bristol, South West
They are looking for a Data Analyst with strong MS SQL competencies to understand data from across roughly 200 tables and configure and maintain databases. They plan on...
E-Resourcing
Salary: £30000 - £35000 per annum + Negotiable depending on experience
Posted: 24 April 2013
Maidstone, Kent
The role involves telephone technical support of their clients in their specialist software and extensive use of our contact management software to log details of the calls taken.....
1st Choice Computer Appointments Ltd
Salary: £22,000 per annum
Posted: 14 May 2013
Bristol, South West
C# skills are mandatory, as are SQL Server 2005 (or beyond). Visual Basic knowledge would also be useful.Other technologies: Rostrvm, Callscripter, SSRS and T=SQL.Continuous integration /...
E-Resourcing
Salary: £40000 per annum + Negotiable depending on experience
Posted: 24 April 2013
South West London
Requirements Excellent C#.NET knowledge. Excellent SQL Server (at least 2005) experience (table design, stored procedures, query optimization) ASP.NET skills. Excellent Windows GUI experience including both WinForms...
Greythorn
Salary: £40000.00 - £55000.00 per annum + Healthcare, Pension, Bonus
Posted: 17 May 2013