The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 203 206 184
Rank change year-on-year
+3 -22
Permanent jobs requiring a Help Desk Support 13 9 21
As % of all permanent IT jobs located in the South West 0.246% 0.162% 0.361%
As % of the Job Titles category 0.255% 0.170% 0.380%
Number of salaries quoted 10 9 21
Average salary £19,000 £15,500 £19,500
Average salary % change year-on-year
+22.58% -20.51%
90% offered a salary of more than £16,700 £15,000 £18,500
10% offered a salary of more than £24,050 £32,500 £25,000
UK excluding London average salary £21,500 £20,250 £20,000
% change year-on-year
+6.17% +1.25%
All Job Titles
South West
Permanent IT job ads with a match in the
Job Titles category
5105 5288 5532
As % of all permanent IT jobs located in the South West 96.61% 95.43% 95.10%
Number of salaries quoted 4500 4567 4737
Average salary £35,500 £36,000 £35,000
Average salary % change year-on-year
-1.38% +2.85%
90% offered a salary of more than £23,500 £24,000 £22,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the South West region as a proportion of the total demand within the Job Titles category.

South West Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

South West Help Desk Support Salary Trend

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Wiltshire +15 5 £21,750 +17.56%
Dorset - 3 £17,000 -
Gloucestershire +3 2 £16,250 +4.83%
Bristol -9 1 £20,500 -36.92%
Somerset - 1 £24,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 13 (65.00%) Windows
2 9 (45.00%) ITIL
2 9 (45.00%) Microsoft
2 9 (45.00%) Windows 7
3 6 (30.00%) MS Excel
4 5 (25.00%) Windows XP
4 5 (25.00%) MS Office
4 5 (25.00%) Active Directory
5 4 (20.00%) Back Office
5 4 (20.00%) VPN
6 3 (15.00%) SLA
6 3 (15.00%) MS Exchange
6 3 (15.00%) LAN
6 3 (15.00%) C#
6 3 (15.00%) VB.NET
6 3 (15.00%) .NET
6 3 (15.00%) ASP.NET
6 3 (15.00%) Finance
7 2 (10.00%) Advertising
7 2 (10.00%) Supplier Management
7 2 (10.00%) Exchange Server 2003
7 2 (10.00%) SAP ERP
7 2 (10.00%) SAP
7 2 (10.00%) ERP
7 2 (10.00%) Terminal Services
7 2 (10.00%) Windows Server 2003
7 2 (10.00%) Internet
7 2 (10.00%) Apple
7 2 (10.00%) McAfee
8 1 (5.000%) Thin Client

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (15.00%) .NET
1 3 (15.00%) ASP.NET
Application Platforms
1 3 (15.00%) MS Exchange
2 2 (10.00%) Exchange Server 2003
Applications
1 6 (30.00%) MS Excel
2 5 (25.00%) MS Office
Business Applications
1 2 (10.00%) SAP ERP
Communications & Networking
1 4 (20.00%) VPN
2 3 (15.00%) LAN
3 2 (10.00%) Internet
4 1 (5.000%) WAN
Database & Business Intelligence
1 1 (5.000%) SQL Server
General
1 4 (20.00%) Back Office
2 3 (15.00%) Finance
3 2 (10.00%) Advertising
Miscellaneous
1 1 (5.000%) Thin Client
1 1 (5.000%) Fat Client
1 1 (5.000%) AS400
Operating Systems
1 13 (65.00%) Windows
2 9 (45.00%) Windows 7
3 5 (25.00%) Windows XP
4 2 (10.00%) Windows Server 2003
5 1 (5.000%) Windows Server 2008
Processes & Methodologies
1 9 (45.00%) ITIL
2 2 (10.00%) Supplier Management
2 2 (10.00%) ERP
3 1 (5.000%) Problem Management
3 1 (5.000%) Time Management
3 1 (5.000%) Service Management
Programming Languages
1 3 (15.00%) C#
1 3 (15.00%) VB.NET
Qualifications
1 1 (5.000%) Microsoft Certification
1 1 (5.000%) A+ Certification
1 1 (5.000%) MCP
1 1 (5.000%) SC Cleared
1 1 (5.000%) Security Cleared
Quality Assurance & Compliance
1 3 (15.00%) SLA
System Software
1 5 (25.00%) Active Directory
2 2 (10.00%) Terminal Services
3 1 (5.000%) VMware Infrastructure
Vendors
1 9 (45.00%) Microsoft
2 2 (10.00%) SAP
2 2 (10.00%) Apple
2 2 (10.00%) McAfee
3 1 (5.000%) Remedy
3 1 (5.000%) Citrix
3 1 (5.000%) VMware
Yeovil, Somerset
An excellent opportunity has arisen for a Help Desk Operator to join my market-leading client on a 12 month fixed term contract based in Yeovilton, Devon. The...
Haybrook IT Resourcing Ltd
Salary: Up to £17,000 per annum
Posted: 16 May 2013