The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 213 193 208
Rank change year-on-year
-20 +15
Permanent jobs requiring a Help Desk Support 25 22 13
As % of all permanent IT jobs located in the South West 0.43% 0.43% 0.25%
As % of the Job Titles category 0.45% 0.45% 0.26%
Number of salaries quoted 22 20 10
Average salary £22,500 £20,000 £20,250
Average salary % change year-on-year
+12.50% -1.23%
90% offered a salary of more than £19,650 £18,000 £16,875
10% offered a salary of more than £23,400 £24,500 £23,600
UK excluding London average salary £22,000 £21,375 £21,000
% change year-on-year
+2.92% +1.78%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5610 4870 5039
As % of all permanent IT jobs located in the South West 96.13% 95.64% 96.18%
Number of salaries quoted 4731 4153 4460
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £24,000 £22,950 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -4 13 £22,500 +15.38% 1
Wiltshire +10 5 £22,500 -8.16%
Somerset +5 3 £21,250 -6.26%
Gloucestershire -11 3 £23,500 +23.68% 2
Avon - 1 £18,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 6 March 2015, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 40 (49.38%) Windows
2 34 (41.98%) Microsoft
3 26 (32.10%) MS Office
4 20 (24.69%) Firewall
5 19 (23.46%) VPN
6 17 (20.99%) Finance
6 17 (20.99%) Sage
6 17 (20.99%) ERP
7 16 (19.75%) MS Excel
8 13 (16.05%) Active Directory
8 13 (16.05%) SLA
9 12 (14.81%) TCP/IP
10 11 (13.58%) DHCP
10 11 (13.58%) Service Management
10 11 (13.58%) Windows Server 2008
11 10 (12.35%) Degree
11 10 (12.35%) Windows 7
11 10 (12.35%) DNS
11 10 (12.35%) Windows XP
11 10 (12.35%) ITIL
11 10 (12.35%) Oracle
11 10 (12.35%) SQL Server
12 9 (11.11%) Windows Server 2003
13 8 (9.88%) MS PowerPoint
13 8 (9.88%) Remedy
13 8 (9.88%) SQL
14 7 (8.64%) MS Exchange
15 6 (7.41%) Risk Management
15 6 (7.41%) Windows Vista
15 6 (7.41%) Change Control

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 6 March 2015, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (8.64%) MS Exchange
2 4 (4.94%) Blackberry Enterprise Server
3 2 (2.47%) WorkSite
4 1 (1.23%) SharePoint
Applications
1 26 (32.10%) MS Office
2 16 (19.75%) MS Excel
3 8 (9.88%) MS PowerPoint
Business Applications
1 5 (6.17%) Remedy ITSM
Cloud Services
1 1 (1.23%) Office 365
Communications & Networking
1 20 (24.69%) Firewall
2 19 (23.46%) VPN
3 12 (14.81%) TCP/IP
4 11 (13.58%) DHCP
5 10 (12.35%) DNS
6 4 (4.94%) IP Telephony
6 4 (4.94%) LAN
6 4 (4.94%) WAN
7 2 (2.47%) Internet
8 1 (1.23%) IMAP
8 1 (1.23%) HTTPS
8 1 (1.23%) SSL
8 1 (1.23%) SMTP
8 1 (1.23%) VoIP
8 1 (1.23%) FTP
8 1 (1.23%) HTTP
8 1 (1.23%) Broadband
Database & Business Intelligence
1 10 (12.35%) SQL Server
General
1 17 (20.99%) Finance
2 5 (6.17%) Back Office
3 3 (3.70%) Law
Miscellaneous
1 5 (6.17%) Blackberry
1 5 (6.17%) Mathematics
1 5 (6.17%) Data Structures
2 2 (2.47%) Client/Server
3 1 (1.23%) Social Media
Operating Systems
1 40 (49.38%) Windows
2 11 (13.58%) Windows Server 2008
3 10 (12.35%) Windows 7
3 10 (12.35%) Windows XP
4 9 (11.11%) Windows Server 2003
5 6 (7.41%) Windows Vista
6 5 (6.17%) UNIX
7 4 (4.94%) Windows Server 2012
8 3 (3.70%) Windows 8
Processes & Methodologies
1 17 (20.99%) ERP
2 11 (13.58%) Service Management
3 10 (12.35%) ITIL
4 6 (7.41%) Risk Management
4 6 (7.41%) Change Control
5 5 (6.17%) Disaster Recovery
5 5 (6.17%) ITSM
6 3 (3.70%) Service Delivery
7 2 (2.47%) Document Management
7 2 (2.47%) Network Monitoring
7 2 (2.47%) Software Licensing
7 2 (2.47%) Time Management
8 1 (1.23%) ITIL V2
8 1 (1.23%) Incident Management
8 1 (1.23%) CRM
Programming Languages
1 8 (9.88%) SQL
Qualifications
1 10 (12.35%) Degree
2 2 (2.47%) VCP4
2 2 (2.47%) MCP
2 2 (2.47%) MCSE
2 2 (2.47%) Microsoft Certification
3 1 (1.23%) ITIL Certification
Quality Assurance & Compliance
1 13 (16.05%) SLA
System Software
1 13 (16.05%) Active Directory
2 2 (2.47%) VMware Infrastructure
Systems Management
1 5 (6.17%) Tivoli
Vendors
1 34 (41.98%) Microsoft
2 17 (20.99%) Sage
3 10 (12.35%) Oracle
4 8 (9.88%) Remedy
5 5 (6.17%) IBM
5 5 (6.17%) BMC
5 5 (6.17%) CA
5 5 (6.17%) VMware
5 5 (6.17%) FrontRange
6 2 (2.47%) Meridio
6 2 (2.47%) HP
6 2 (2.47%) Hummingbird
6 2 (2.47%) Open Text
7 1 (1.23%) Citrix
7 1 (1.23%) Apple
Bristol, Avon
Experis Ltd
Salary: £20000.00 - £28000 per annum + benefits
Posted: 6 days ago
Gloucestershire
Pertemps ERP
Salary: £22,000 - £25,000 + Excellent Benefits Package
Posted: 14 days ago
Cheltenham
Pertemps ERP
Salary: Up to £25,000 + Excellent Benefits Package
Posted: 17 days ago