The statistics below represent IT jobs advertised across the South West region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 223 228 195
Rank change year-on-year
+5 -33
Permanent jobs requiring a Help Desk Support 11 19 48
As % of all permanent IT jobs located in the South West 0.21% 0.32% 0.78%
As % of the Job Titles category 0.22% 0.33% 0.80%
Number of salaries quoted 11 13 48
Median salary £25,000 £21,500 £22,500
Median salary % change year-on-year
+16.27% -4.44%
90% offered a salary of more than £22,500 £17,300 £18,000
10% offered a salary of more than £28,000 £23,700 £27,000
UK excluding London median salary £22,000 £22,500 £22,500
% change year-on-year
-2.22% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5099 5775 6030
As % of all permanent IT jobs located in the South West 97.55% 96.99% 97.68%
Number of salaries quoted 4320 4868 4949
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +22 7 £26,000 +65.07% 1
Bristol +9 3 £22,500 +21.62% 4
Gloucestershire +3 1 £25,000 +44.92%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 27 June 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Help Desk Support in the job title.

1 19 (67.86%) Windows
2 15 (53.57%) Microsoft
3 13 (46.43%) Windows Server
4 11 (39.29%) MS Excel
5 10 (35.71%) Active Directory
6 8 (28.57%) SQL
6 8 (28.57%) SQL Server
7 7 (25.00%) Linux
7 7 (25.00%) LAN
7 7 (25.00%) WAN
7 7 (25.00%) TCP/IP
7 7 (25.00%) Relational Database
8 6 (21.43%) Exchange Server 2010
8 6 (21.43%) VMware Infrastructure
8 6 (21.43%) Windows Server 2008
8 6 (21.43%) Citrix
8 6 (21.43%) MS Exchange
8 6 (21.43%) Unix
8 6 (21.43%) VMware
9 5 (17.86%) Management Information System
9 5 (17.86%) Ingres
9 5 (17.86%) RDBMS
9 5 (17.86%) Performance Monitoring
9 5 (17.86%) Windows 7
10 4 (14.29%) SCCM
10 4 (14.29%) SCOM
10 4 (14.29%) Exchange Server 2007
10 4 (14.29%) Security Cleared
10 4 (14.29%) Office Communications Server
10 4 (14.29%) Windows Server 2012

Help Desk Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (21.43%) Exchange Server 2010
1 6 (21.43%) MS Exchange
2 4 (14.29%) Exchange Server 2003
2 4 (14.29%) Exchange Server 2007
2 4 (14.29%) Exchange Server 2013
2 4 (14.29%) Office Communications Server
2 4 (14.29%) SharePoint
2 4 (14.29%) SharePoint Server
3 1 (3.57%) IIS
Applications
1 11 (39.29%) MS Excel
2 3 (10.71%) MS Office
2 3 (10.71%) MS PowerPoint
Business Applications
1 1 (3.57%) Dynamics CRM
1 1 (3.57%) Remedy ITSM
Cloud Services
1 1 (3.57%) SaaS
Communications & Networking
1 7 (25.00%) LAN
1 7 (25.00%) TCP/IP
1 7 (25.00%) WAN
2 4 (14.29%) Wireless
3 2 (7.14%) Wi-Fi
4 1 (3.57%) Firewall
Database & Business Intelligence
1 8 (28.57%) SQL Server
2 7 (25.00%) Relational Database
3 5 (17.86%) Ingres
3 5 (17.86%) RDBMS
4 3 (10.71%) MS Access
5 2 (7.14%) MySQL
General
1 2 (7.14%) Finance
1 2 (7.14%) Local Government
2 1 (3.57%) Back Office
Miscellaneous
1 5 (17.86%) Management Information System
2 4 (14.29%) Clustering
2 4 (14.29%) Driving Licence
3 1 (3.57%) Data Centre
Operating Systems
1 19 (67.86%) Windows
2 13 (46.43%) Windows Server
3 7 (25.00%) Linux
4 6 (21.43%) Unix
4 6 (21.43%) Windows Server 2008
5 5 (17.86%) Windows 7
6 4 (14.29%) Windows Server 2003
6 4 (14.29%) Windows Server 2012
7 2 (7.14%) Windows 10
Processes & Methodologies
1 5 (17.86%) Performance Monitoring
2 4 (14.29%) Continuous Improvement
3 3 (10.71%) Business Transformation
3 3 (10.71%) Coaching
3 3 (10.71%) Data Protection
3 3 (10.71%) Incident Management
4 2 (7.14%) Business Continuity
4 2 (7.14%) ITIL
4 2 (7.14%) Problem Management
4 2 (7.14%) Service Management
5 1 (3.57%) CRM
5 1 (3.57%) ITSM
5 1 (3.57%) Presales
5 1 (3.57%) Ticket Management
Programming Languages
1 8 (28.57%) SQL
2 3 (10.71%) Shell Script
3 2 (7.14%) PowerShell
4 1 (3.57%) C
Qualifications
1 4 (14.29%) Degree
1 4 (14.29%) HND
1 4 (14.29%) Security Cleared
2 3 (10.71%) DV Cleared
2 3 (10.71%) SC Cleared
3 2 (7.14%) ITIL Certification
Quality Assurance & Compliance
1 1 (3.57%) ISO/IEC 27001
System Software
1 10 (35.71%) Active Directory
2 6 (21.43%) VMware Infrastructure
3 4 (14.29%) vCloud
3 4 (14.29%) vSphere
4 2 (7.14%) Terminal Server
4 2 (7.14%) VMware ESXi
Systems Management
1 4 (14.29%) SCCM
1 4 (14.29%) SCOM
1 4 (14.29%) Systems Management Server (SMS)
2 1 (3.57%) Tivoli
Vendors
1 15 (53.57%) Microsoft
2 6 (21.43%) Citrix
2 6 (21.43%) VMware
3 4 (14.29%) Cisco
4 3 (10.71%) Oracle
5 1 (3.57%) BMC
5 1 (3.57%) CA
5 1 (3.57%) FrontRange
5 1 (3.57%) IBM
5 1 (3.57%) Remedy
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