The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 234 202 192
Rank change year-on-year
-32 -10
Permanent jobs requiring a Help Desk Support 21 44 38
As % of all permanent IT jobs located in the South West 0.37% 0.75% 0.71%
As % of the Job Titles category 0.38% 0.77% 0.73%
Number of salaries quoted 17 40 35
Average salary £18,500 £22,500 £20,000
Average salary % change year-on-year
-17.77% +12.50%
90% offered a salary of more than £16,500 £15,000 £18,000
10% offered a salary of more than £23,500 £24,000 £24,500
UK excluding London average salary £21,210 £21,750 £21,500
% change year-on-year
-2.48% +1.16%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5525 5738 5201
As % of all permanent IT jobs located in the South West 97.03% 97.45% 96.96%
Number of salaries quoted 4640 4883 4422
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £24,500 £24,000 £23,000
10% offered a salary of more than £57,500 £51,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +7 8 £22,500 -
Somerset -6 7 £16,500 -28.26%
Bristol -15 3 £16,500 -26.66% 1
Devon -3 2 £17,250 +18.96%
Dorset -2 1 £18,500 +8.82%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 5 February 2016, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 28 (60.87%) Windows
2 16 (34.78%) Microsoft
3 12 (26.09%) Oracle
3 12 (26.09%) SQL Server
4 10 (21.74%) Windows Server
5 9 (19.57%) SQL
5 9 (19.57%) Unix
6 8 (17.39%) VMware
6 8 (17.39%) Windows 7
7 7 (15.22%) Degree
7 7 (15.22%) Service Management
7 7 (15.22%) SLA
8 6 (13.04%) RDBMS
8 6 (13.04%) Citrix
8 6 (13.04%) Linux
8 6 (13.04%) ITIL
8 6 (13.04%) Ingres
8 6 (13.04%) WAN
8 6 (13.04%) Shell Script
8 6 (13.04%) Performance Monitoring
8 6 (13.04%) Relational Database
8 6 (13.04%) Driving Licence
9 5 (10.87%) Data Structures
9 5 (10.87%) DBS Check
9 5 (10.87%) Time Management
9 5 (10.87%) Incident Management
9 5 (10.87%) VMware Infrastructure
9 5 (10.87%) LAN
9 5 (10.87%) C
9 5 (10.87%) Red Hat

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 5 February 2016, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.35%) SharePoint
2 1 (2.17%) MS Exchange
Applications
1 4 (8.70%) MS Excel
1 4 (8.70%) MS Office
2 1 (2.17%) MS Project
2 1 (2.17%) MS Visio
Business Applications
1 3 (6.52%) Remedy ITSM
2 1 (2.17%) Dynamics CRM
Cloud Services
1 2 (4.35%) Office 365
1 2 (4.35%) SaaS
Communications & Networking
1 6 (13.04%) WAN
2 5 (10.87%) LAN
2 5 (10.87%) TCP/IP
2 5 (10.87%) VPN
3 3 (6.52%) Firewall
3 3 (6.52%) Wireless
4 2 (4.35%) DNS
4 2 (4.35%) VoIP
5 1 (2.17%) DHCP
Database & Business Intelligence
1 12 (26.09%) SQL Server
2 6 (13.04%) Ingres
2 6 (13.04%) RDBMS
2 6 (13.04%) Relational Database
3 1 (2.17%) MS Access
General
1 3 (6.52%) Back Office
2 1 (2.17%) Telecoms
Miscellaneous
1 6 (13.04%) Driving Licence
2 5 (10.87%) Data Structures
3 4 (8.70%) Data Centre
3 4 (8.70%) Management Information System
4 2 (4.35%) Statistics
Operating Systems
1 28 (60.87%) Windows
2 10 (21.74%) Windows Server
3 9 (19.57%) Unix
4 8 (17.39%) Windows 7
5 6 (13.04%) Linux
6 3 (6.52%) Windows Server 2008
7 2 (4.35%) Windows Server 2003
8 1 (2.17%) Windows 10
8 1 (2.17%) Windows Server 2012
Processes & Methodologies
1 7 (15.22%) Service Management
2 6 (13.04%) ITIL
2 6 (13.04%) Performance Monitoring
3 5 (10.87%) Incident Management
3 5 (10.87%) Time Management
4 3 (6.52%) ITSM
5 2 (4.35%) Data Protection
5 2 (4.35%) Data Security
6 1 (2.17%) CRM
6 1 (2.17%) Network Monitoring
6 1 (2.17%) Service Delivery
Programming Languages
1 9 (19.57%) SQL
2 6 (13.04%) Shell Script
3 5 (10.87%) C
4 4 (8.70%) PowerShell
Qualifications
1 7 (15.22%) Degree
2 5 (10.87%) DBS Check
3 4 (8.70%) ITIL Certification
3 4 (8.70%) SC Cleared
3 4 (8.70%) Security Cleared
4 3 (6.52%) Microsoft Certification
5 2 (4.35%) MCSE
6 1 (2.17%) A+ Certification
6 1 (2.17%) MCTS
6 1 (2.17%) Network+ Certification
Quality Assurance & Compliance
1 7 (15.22%) SLA
2 2 (4.35%) ISO/IEC 27001
System Software
1 5 (10.87%) VMware Infrastructure
2 4 (8.70%) Terminal Server
3 2 (4.35%) Active Directory
3 2 (4.35%) Terminal Services
3 2 (4.35%) VMware ESXi
4 1 (2.17%) Hyper-V
Systems Management
1 3 (6.52%) Tivoli
2 2 (4.35%) SCCM
2 2 (4.35%) SCOM
Vendors
1 16 (34.78%) Microsoft
2 12 (26.09%) Oracle
3 8 (17.39%) VMware
4 6 (13.04%) Citrix
5 5 (10.87%) Red Hat
5 5 (10.87%) Sage
6 4 (8.70%) IBM
7 3 (6.52%) BMC
7 3 (6.52%) CA
7 3 (6.52%) FrontRange
7 3 (6.52%) Remedy
8 1 (2.17%) Adobe
8 1 (2.17%) Cisco
8 1 (2.17%) HP
Bristol, Avon
Orchard Computer Services
Salary: Competitive
Posted: 22 days ago