The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 196 207 218
Rank change year-on-year
+11 +11
Permanent jobs requiring a Help Desk Support 49 28 11
As % of all permanent IT jobs located in the South West 0.78% 0.48% 0.19%
As % of the Job Titles category 0.81% 0.50% 0.20%
Number of salaries quoted 39 25 9
Average salary £22,500 £20,172 £20,000
Average salary % change year-on-year
+11.54% +0.86%
90% offered a salary of more than £17,500 £15,300 £18,400
10% offered a salary of more than £24,000 £22,000 £24,200
UK excluding London average salary £21,500 £21,920 £20,500
% change year-on-year
-1.91% +6.92%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6018 5545 5501
As % of all permanent IT jobs located in the South West 95.84% 95.19% 96.41%
Number of salaries quoted 5047 4709 4898
Average salary £37,500 £36,000 £36,000
Average salary % change year-on-year
+4.16% -
90% offered a salary of more than £24,000 £22,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +9 19 £22,500 +25.00%
Wiltshire 0 11 £24,000 +2.26%
Gloucestershire -16 10 £23,500 +16.49%
Somerset +12 9 £21,500 -1.55%
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 24 December 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 54 (55.67%) Microsoft
2 53 (54.64%) Windows
3 34 (35.05%) MS Office
4 31 (31.96%) MS Excel
5 29 (29.90%) Active Directory
6 27 (27.84%) Degree
7 24 (24.74%) MS Exchange
7 24 (24.74%) VPN
8 22 (22.68%) Windows Server 2003
8 22 (22.68%) Windows Server 2008
9 21 (21.65%) Firewall
10 20 (20.62%) SQL Server
10 20 (20.62%) VMware
11 19 (19.59%) Disaster Recovery
11 19 (19.59%) Mathematics
12 18 (18.56%) Windows XP
13 16 (16.49%) SLA
13 16 (16.49%) Finance
14 15 (15.46%) MS PowerPoint
15 12 (12.37%) DHCP
15 12 (12.37%) TCP/IP
15 12 (12.37%) Service Management
15 12 (12.37%) Windows Vista
16 11 (11.34%) DNS
16 11 (11.34%) Risk Management
16 11 (11.34%) Change Control
17 10 (10.31%) Windows Server 2012
18 9 (9.28%) SQL
18 9 (9.28%) ITIL
18 9 (9.28%) ERP

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 24 December 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (24.74%) MS Exchange
2 4 (4.12%) Blackberry Enterprise Server
3 1 (1.03%) CMS
3 1 (1.03%) SharePoint
Applications
1 34 (35.05%) MS Office
2 31 (31.96%) MS Excel
3 15 (15.46%) MS PowerPoint
4 1 (1.03%) MS Project
4 1 (1.03%) MS Visio
4 1 (1.03%) Acrobat
Business Applications
1 1 (1.03%) Remedy ITSM
Cloud Services
1 2 (2.06%) Google Apps
Communications & Networking
1 24 (24.74%) VPN
2 21 (21.65%) Firewall
3 12 (12.37%) DHCP
3 12 (12.37%) TCP/IP
4 11 (11.34%) DNS
5 5 (5.15%) LAN
6 4 (4.12%) WAN
6 4 (4.12%) IP Telephony
7 3 (3.09%) Internet
8 2 (2.06%) IMAP
8 2 (2.06%) HTTPS
8 2 (2.06%) SSL
8 2 (2.06%) SMTP
8 2 (2.06%) Broadband
8 2 (2.06%) FTP
8 2 (2.06%) HTTP
9 1 (1.03%) VoIP
Database & Business Intelligence
1 20 (20.62%) SQL Server
General
1 16 (16.49%) Finance
2 1 (1.03%) Law
2 1 (1.03%) Advertising
2 1 (1.03%) Back Office
Miscellaneous
1 19 (19.59%) Mathematics
2 8 (8.25%) Client/Server
3 5 (5.15%) Blackberry
3 5 (5.15%) Data Structures
4 2 (2.06%) User Experience
5 1 (1.03%) Analytical Skills
5 1 (1.03%) W3C
5 1 (1.03%) Video Conferencing
Operating Systems
1 53 (54.64%) Windows
2 22 (22.68%) Windows Server 2003
2 22 (22.68%) Windows Server 2008
3 18 (18.56%) Windows XP
4 12 (12.37%) Windows Vista
5 10 (10.31%) Windows Server 2012
6 9 (9.28%) Windows 7
7 2 (2.06%) Mac OS
8 1 (1.03%) UNIX
8 1 (1.03%) Linux
8 1 (1.03%) Windows 2000
8 1 (1.03%) Windows 8
Processes & Methodologies
1 19 (19.59%) Disaster Recovery
2 12 (12.37%) Service Management
3 11 (11.34%) Risk Management
3 11 (11.34%) Change Control
4 9 (9.28%) ITIL
4 9 (9.28%) ERP
5 5 (5.15%) Service Delivery
6 4 (4.12%) Incident Management
6 4 (4.12%) Time Management
6 4 (4.12%) Software Licensing
7 3 (3.09%) Network Monitoring
8 1 (1.03%) ITIL V2
8 1 (1.03%) Configuration Management
8 1 (1.03%) Content Management
8 1 (1.03%) ITSM
Programming Languages
1 9 (9.28%) SQL
Qualifications
1 27 (27.84%) Degree
2 4 (4.12%) MCSE
2 4 (4.12%) Microsoft Certification
3 3 (3.09%) MCP
4 1 (1.03%) SC Cleared
4 1 (1.03%) Security Cleared
Quality Assurance & Compliance
1 16 (16.49%) SLA
System Software
1 29 (29.90%) Active Directory
2 9 (9.28%) VMware Infrastructure
Systems Management
1 1 (1.03%) Tivoli
1 1 (1.03%) SCCM
Vendors
1 54 (55.67%) Microsoft
2 20 (20.62%) VMware
3 9 (9.28%) Sage
4 6 (6.19%) Oracle
5 5 (5.15%) Remedy
6 3 (3.09%) Apple
7 2 (2.06%) Google
8 1 (1.03%) FrontRange
8 1 (1.03%) Kaspersky
8 1 (1.03%) Cisco
8 1 (1.03%) IBM
8 1 (1.03%) Adobe
8 1 (1.03%) BMC
8 1 (1.03%) CA