The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 187 186 201
Rank change year-on-year
-1 +15
Permanent jobs requiring a Help Desk Support 38 29 17
As % of all permanent IT jobs located in the South West 0.62% 0.56% 0.30%
As % of the Job Titles category 0.65% 0.59% 0.31%
Number of salaries quoted 38 29 15
Average salary £24,000 £22,709 £15,500
Average salary % change year-on-year
+5.68% +46.50%
UK excluding London average salary £23,000 £20,500 £20,500
% change year-on-year
+12.19% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5803 4927 5502
As % of all permanent IT jobs located in the South West 95.19% 94.88% 96.39%
Number of salaries quoted 4792 4234 4865
Average salary £37,500 £35,000 £36,500
Average salary % change year-on-year
+7.14% -4.10%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset -2 21 £24,000 -4.00%
Wiltshire -11 8 £23,000 -8.00%
Bristol +4 4 £23,500 +6.81%
Devon - 2 £18,000 -
Gloucestershire -12 1 £18,000 +9.09%
Dorset - 1 £24,000 -
Cornwall - 1 £18,500 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 20 August 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 54 (75.00%) Windows
2 46 (63.89%) Microsoft
3 39 (54.17%) MS Excel
4 31 (43.06%) Degree
5 29 (40.28%) Windows Server 2008
5 29 (40.28%) MS Office
5 29 (40.28%) Active Directory
6 28 (38.89%) MS Exchange
7 27 (37.50%) Windows Server 2003
7 27 (37.50%) VMware
8 25 (34.72%) SQL Server
9 23 (31.94%) Mathematics
9 23 (31.94%) Disaster Recovery
10 22 (30.56%) Windows XP
11 16 (22.22%) Windows Vista
12 15 (20.83%) Windows Server 2012
13 14 (19.44%) Service Management
14 13 (18.06%) Firewall
14 13 (18.06%) VPN
15 12 (16.67%) SLA
15 12 (16.67%) Risk Management
15 12 (16.67%) Change Control
15 12 (16.67%) MS PowerPoint
16 10 (13.89%) VMware Infrastructure
16 10 (13.89%) Client/Server
17 9 (12.50%) TCP/IP
18 8 (11.11%) SQL
19 7 (9.72%) DNS
19 7 (9.72%) DHCP
19 7 (9.72%) Remedy

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 20 August 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (38.89%) MS Exchange
2 6 (8.33%) IIS
3 3 (4.17%) Exchange Server 2007
3 3 (4.17%) Exchange Server 2010
3 3 (4.17%) Exchange Server 2013
4 2 (2.78%) WorkSite
5 1 (1.39%) SharePoint
5 1 (1.39%) Blackberry Enterprise Server
Applications
1 39 (54.17%) MS Excel
2 29 (40.28%) MS Office
3 12 (16.67%) MS PowerPoint
4 1 (1.39%) MS Project
4 1 (1.39%) MS Visio
4 1 (1.39%) Acrobat
Business Applications
1 4 (5.56%) Remedy ITSM
Cloud Services
1 3 (4.17%) Office 365
2 2 (2.78%) Google Apps
Communications & Networking
1 13 (18.06%) VPN
1 13 (18.06%) Firewall
2 9 (12.50%) TCP/IP
3 7 (9.72%) DNS
3 7 (9.72%) DHCP
4 5 (6.94%) LAN
5 3 (4.17%) VoIP
6 2 (2.78%) WAN
6 2 (2.78%) LDAP
6 2 (2.78%) ADSL
6 2 (2.78%) SNMP
6 2 (2.78%) Structured Cabling
7 1 (1.39%) Internet
Database & Business Intelligence
1 25 (34.72%) SQL Server
2 2 (2.78%) Crystal Reports
2 2 (2.78%) SQL Server 2005
2 2 (2.78%) SQL Server 2008
2 2 (2.78%) SQL Server 2012
General
1 2 (2.78%) Law
2 1 (1.39%) Advertising
2 1 (1.39%) Marketing
2 1 (1.39%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (2.78%) HTML
Miscellaneous
1 23 (31.94%) Mathematics
2 10 (13.89%) Client/Server
3 3 (4.17%) Blackberry
4 2 (2.78%) Management Information System
Operating Systems
1 54 (75.00%) Windows
2 29 (40.28%) Windows Server 2008
3 27 (37.50%) Windows Server 2003
4 22 (30.56%) Windows XP
5 16 (22.22%) Windows Vista
6 15 (20.83%) Windows Server 2012
7 6 (8.33%) Windows 7
8 5 (6.94%) Windows 8
9 3 (4.17%) Linux
10 2 (2.78%) UNIX
10 2 (2.78%) Mac OS
11 1 (1.39%) Windows 2000
Processes & Methodologies
1 23 (31.94%) Disaster Recovery
2 14 (19.44%) Service Management
3 12 (16.67%) Risk Management
3 12 (16.67%) Change Control
4 6 (8.33%) ITIL
5 4 (5.56%) ITSM
6 2 (2.78%) Document Management
6 2 (2.78%) Incident Management
6 2 (2.78%) Service Delivery
6 2 (2.78%) Software Deployment
7 1 (1.39%) Configuration Management
Programming Languages
1 8 (11.11%) SQL
Qualifications
1 31 (43.06%) Degree
2 3 (4.17%) SC Cleared
2 3 (4.17%) Security Cleared
3 2 (2.78%) ITIL Foundation Certificate
4 1 (1.39%) Microsoft Certification
Quality Assurance & Compliance
1 12 (16.67%) SLA
2 2 (2.78%) QA
System Software
1 29 (40.28%) Active Directory
2 10 (13.89%) VMware Infrastructure
3 3 (4.17%) Terminal Services
Systems Management
1 2 (2.78%) Tivoli
1 2 (2.78%) WMI
1 2 (2.78%) SCCM
Vendors
1 46 (63.89%) Microsoft
2 27 (37.50%) VMware
3 7 (9.72%) Remedy
4 3 (4.17%) Oracle
5 2 (2.78%) IBM
5 2 (2.78%) Hummingbird
5 2 (2.78%) Open Text
5 2 (2.78%) HP
5 2 (2.78%) BMC
5 2 (2.78%) CA
5 2 (2.78%) Meridio
5 2 (2.78%) Google
5 2 (2.78%) FrontRange
5 2 (2.78%) ServiceNow
6 1 (1.39%) Adobe