The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 179 186 205
Rank change year-on-year
+7 +19
Permanent jobs requiring a Help Desk Support 44 27 11
As % of all permanent IT jobs located in the South West 0.73% 0.51% 0.20%
As % of the Job Titles category 0.76% 0.54% 0.21%
Number of salaries quoted 44 27 11
Average salary £23,750 £22,500 £15,500
Average salary % change year-on-year
+5.55% +45.16%
UK excluding London average salary £23,000 £21,000 £20,000
% change year-on-year
+9.52% +5.00%
Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5800 5003 5295
As % of all permanent IT jobs located in the South West 95.79% 95.28% 96.64%
Number of salaries quoted 4785 4392 4649
Average salary £37,500 £35,000 £36,000
Average salary % change year-on-year
+7.14% -2.77%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
Help Desk Support
England

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset -9 21 £24,000 -4.00% 4
Wiltshire -1 13 £23,000 -8.00% 2
Gloucestershire -5 4 £21,750 +24.28%
Devon - 3 £18,000 -
Bristol +2 2 £21,000 -4.54% 2
Dorset - 1 £24,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 11 July 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 53 (76.81%) Windows
2 43 (62.32%) Microsoft
3 37 (53.62%) MS Excel
4 30 (43.48%) Windows Server 2008
5 29 (42.03%) MS Office
6 27 (39.13%) Windows Server 2003
7 26 (37.68%) Degree
7 26 (37.68%) Active Directory
7 26 (37.68%) Windows XP
8 24 (34.78%) VMware
9 23 (33.33%) MS Exchange
9 23 (33.33%) SQL Server
10 19 (27.54%) Disaster Recovery
10 19 (27.54%) Mathematics
11 16 (23.19%) Windows Vista
12 14 (20.29%) Service Management
12 14 (20.29%) Windows Server 2012
12 14 (20.29%) VPN
13 13 (18.84%) Firewall
14 12 (17.39%) SLA
14 12 (17.39%) Change Control
14 12 (17.39%) Risk Management
14 12 (17.39%) MS PowerPoint
15 10 (14.49%) SQL
16 9 (13.04%) VMware Infrastructure
16 9 (13.04%) Client/Server
16 9 (13.04%) TCP/IP
17 8 (11.59%) Windows 7
18 7 (10.14%) DNS
18 7 (10.14%) DHCP

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 11 July 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (33.33%) MS Exchange
2 6 (8.70%) IIS
3 3 (4.35%) WorkSite
3 3 (4.35%) Exchange Server 2007
3 3 (4.35%) Exchange Server 2010
3 3 (4.35%) Exchange Server 2013
4 1 (1.45%) SharePoint
4 1 (1.45%) Blackberry Enterprise Server
Applications
1 37 (53.62%) MS Excel
2 29 (42.03%) MS Office
3 12 (17.39%) MS PowerPoint
4 1 (1.45%) MS Project
4 1 (1.45%) MS Visio
4 1 (1.45%) Acrobat
Business Applications
1 4 (5.80%) Remedy ITSM
Cloud Services
1 3 (4.35%) Office 365
Communications & Networking
1 14 (20.29%) VPN
2 13 (18.84%) Firewall
3 9 (13.04%) TCP/IP
4 7 (10.14%) DHCP
4 7 (10.14%) DNS
5 6 (8.70%) LAN
6 3 (4.35%) WAN
7 2 (2.90%) SNMP
7 2 (2.90%) VoIP
7 2 (2.90%) LDAP
7 2 (2.90%) ADSL
7 2 (2.90%) Internet
7 2 (2.90%) Structured Cabling
Database & Business Intelligence
1 23 (33.33%) SQL Server
2 2 (2.90%) Crystal Reports
2 2 (2.90%) SQL Server 2005
2 2 (2.90%) SQL Server 2008
2 2 (2.90%) SQL Server 2012
3 1 (1.45%) Relational Database
3 1 (1.45%) Ingres
3 1 (1.45%) RDBMS
General
1 3 (4.35%) Law
2 1 (1.45%) Local Government
2 1 (1.45%) Marketing
2 1 (1.45%) Spanish Language
2 1 (1.45%) Automotive
Libraries, Frameworks & Software Standards
1 2 (2.90%) HTML
Miscellaneous
1 19 (27.54%) Mathematics
2 9 (13.04%) Client/Server
3 3 (4.35%) Blackberry
4 2 (2.90%) Management Information System
Operating Systems
1 53 (76.81%) Windows
2 30 (43.48%) Windows Server 2008
3 27 (39.13%) Windows Server 2003
4 26 (37.68%) Windows XP
5 16 (23.19%) Windows Vista
6 14 (20.29%) Windows Server 2012
7 8 (11.59%) Windows 7
8 5 (7.25%) Windows 8
9 3 (4.35%) UNIX
9 3 (4.35%) Linux
10 1 (1.45%) Windows 2000
Processes & Methodologies
1 19 (27.54%) Disaster Recovery
2 14 (20.29%) Service Management
3 12 (17.39%) Risk Management
3 12 (17.39%) Change Control
4 5 (7.25%) ITIL
5 4 (5.80%) ITSM
6 3 (4.35%) Document Management
7 2 (2.90%) Software Deployment
8 1 (1.45%) Performance Monitoring
Programming Languages
1 10 (14.49%) SQL
2 1 (1.45%) Shell Script
2 1 (1.45%) PowerShell
Qualifications
1 26 (37.68%) Degree
2 2 (2.90%) SC Cleared
2 2 (2.90%) Security Cleared
3 1 (1.45%) Microsoft Certification
Quality Assurance & Compliance
1 12 (17.39%) SLA
2 2 (2.90%) QA
System Software
1 26 (37.68%) Active Directory
2 9 (13.04%) VMware Infrastructure
3 3 (4.35%) Terminal Services
4 1 (1.45%) Terminal Server
Systems Management
1 2 (2.90%) Tivoli
1 2 (2.90%) WMI
1 2 (2.90%) SCCM
Vendors
1 43 (62.32%) Microsoft
2 24 (34.78%) VMware
3 6 (8.70%) Remedy
4 4 (5.80%) Oracle
5 3 (4.35%) HP
5 3 (4.35%) Hummingbird
5 3 (4.35%) Open Text
5 3 (4.35%) Meridio
6 2 (2.90%) FrontRange
6 2 (2.90%) ServiceNow
6 2 (2.90%) BMC
6 2 (2.90%) CA
6 2 (2.90%) IBM
7 1 (1.45%) Adobe
7 1 (1.45%) Citrix
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