The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 228 175 186
Rank change year-on-year
-53 +11
Permanent jobs requiring a Help Desk Support 9 50 27
As % of all permanent IT jobs located in the South West 0.15% 0.82% 0.52%
As % of the Job Titles category 0.16% 0.85% 0.54%
Number of salaries quoted 9 50 27
Average salary £19,750 £23,750 £22,500
Average salary % change year-on-year
-16.84% +5.55%
90% offered a salary of more than £17,150 £20,000 £16,000
10% offered a salary of more than £24,000 £27,000 £25,000
UK excluding London average salary £22,000 £23,000 £20,375
% change year-on-year
-4.34% +12.88%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5611 5878 4988
As % of all permanent IT jobs located in the South West 96.08% 95.86% 95.19%
Number of salaries quoted 4775 4883 4321
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -8 6 £21,250 -3.40% 1
Dorset +10 1 £19,750 -17.70%
Somerset -11 1 £22,500 -6.25% 1
Wiltshire -25 1 £15,750 -31.52% 1
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 30 July 2015, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 18 (60.00%) Windows
1 18 (60.00%) Microsoft
2 17 (56.67%) MS Office
3 16 (53.33%) MS Excel
4 13 (43.33%) Windows Server 2008
5 11 (36.67%) Windows 7
6 10 (33.33%) Windows Server 2012
7 9 (30.00%) Windows 8
8 8 (26.67%) WorkSite
8 8 (26.67%) Law
8 8 (26.67%) Hummingbird
8 8 (26.67%) OpenText
8 8 (26.67%) Document Management
8 8 (26.67%) Meridio
8 8 (26.67%) HP
9 5 (16.67%) SLA
10 4 (13.33%) Citrix
10 4 (13.33%) Firewall
10 4 (13.33%) ITIL
11 3 (10.00%) ERP
11 3 (10.00%) LAN
11 3 (10.00%) WAN
11 3 (10.00%) Sage
11 3 (10.00%) Terminal Services
11 3 (10.00%) Windows Server 2003
11 3 (10.00%) TCP/IP
11 3 (10.00%) Data Security
11 3 (10.00%) Wireless
12 2 (6.67%) Back Office
12 2 (6.67%) FrontRange

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 30 July 2015, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (26.67%) WorkSite
2 2 (6.67%) SharePoint
Applications
1 17 (56.67%) MS Office
2 16 (53.33%) MS Excel
3 1 (3.33%) MS PowerPoint
Business Applications
1 2 (6.67%) Remedy ITSM
Cloud Services
1 2 (6.67%) Office 365
Communications & Networking
1 4 (13.33%) Firewall
2 3 (10.00%) Wireless
2 3 (10.00%) TCP/IP
2 3 (10.00%) LAN
2 3 (10.00%) WAN
3 2 (6.67%) DHCP
3 2 (6.67%) VoIP
3 2 (6.67%) VPN
3 2 (6.67%) DNS
Database & Business Intelligence
1 2 (6.67%) SQL Server
General
1 8 (26.67%) Law
2 2 (6.67%) Back Office
3 1 (3.33%) Finance
3 1 (3.33%) Automotive
Miscellaneous
1 1 (3.33%) Blackberry
1 1 (3.33%) Mathematics
1 1 (3.33%) Wiki
1 1 (3.33%) Social Media
Operating Systems
1 18 (60.00%) Windows
2 13 (43.33%) Windows Server 2008
3 11 (36.67%) Windows 7
4 10 (33.33%) Windows Server 2012
5 9 (30.00%) Windows 8
6 3 (10.00%) Windows Server 2003
7 2 (6.67%) UNIX
8 1 (3.33%) Windows XP
Processes & Methodologies
1 8 (26.67%) Document Management
2 4 (13.33%) ITIL
3 3 (10.00%) ERP
3 3 (10.00%) Data Security
4 2 (6.67%) Service Management
4 2 (6.67%) ITSM
4 2 (6.67%) CRM
4 2 (6.67%) Network Management
4 2 (6.67%) Microsoft Office Automation
4 2 (6.67%) Office Automation
5 1 (3.33%) Balanced Scorecard
5 1 (3.33%) Data Entry
Programming Languages
1 1 (3.33%) C
1 1 (3.33%) SQL
Qualifications
1 1 (3.33%) ITIL Certification
1 1 (3.33%) Degree
Quality Assurance & Compliance
1 5 (16.67%) SLA
System Software
1 3 (10.00%) Terminal Services
Systems Management
1 2 (6.67%) Tivoli
Vendors
1 18 (60.00%) Microsoft
2 8 (26.67%) HP
2 8 (26.67%) Hummingbird
2 8 (26.67%) OpenText
2 8 (26.67%) Meridio
3 4 (13.33%) Citrix
4 3 (10.00%) Sage
5 2 (6.67%) Remedy
5 2 (6.67%) Oracle
5 2 (6.67%) IBM
5 2 (6.67%) BMC
5 2 (6.67%) CA
5 2 (6.67%) FrontRange
Street, Somerset
Coal Intelligent Technology Limited
Salary: Package.+ Bonus
Posted: 5 hours ago
Bristol
Computer Futures
Salary: £25000 - £27000 per annum + competitive
Posted: 10 days ago