The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 179 198 202
Rank change year-on-year
+19 +4
Permanent jobs requiring a Help Desk Support 48 17 23
As % of all permanent IT jobs located in the South West 0.78% 0.34% 0.41%
As % of the Job Titles category 0.82% 0.35% 0.43%
Number of salaries quoted 47 16 16
Average salary £23,000 £24,500 £18,500
Average salary % change year-on-year
-6.12% +32.43%
90% offered a salary of more than £18,300 £20,586 £15,500
10% offered a salary of more than £27,000 £27,500 £23,200
UK excluding London average salary £21,500 £20,500 £20,000
% change year-on-year
+4.87% +2.50%
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5856 4818 5388
As % of all permanent IT jobs located in the South West 95.16% 95.24% 95.99%
Number of salaries quoted 4909 4162 4767
Average salary £36,500 £36,000 £35,000
Average salary % change year-on-year
+1.38% +2.85%
90% offered a salary of more than £23,000 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Help Desk Support across the South West region over the 3 months to 2 October 2014.

Help Desk Support Salary Histogram in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset +6 21 £24,000 -4.00%
Gloucestershire -10 8 £19,500 -7.52%
Bristol -2 7 £21,500 -28.33% 1
Wiltshire -1 6 £23,000 -8.00% 2
Dorset -2 3 £24,000 +6.66%
Cornwall - 3 £22,750 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 2 October 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 57 (66.28%) Windows
2 56 (65.12%) Microsoft
3 41 (47.67%) MS Excel
4 39 (45.35%) MS Exchange
5 38 (44.19%) Degree
6 36 (41.86%) Active Directory
7 34 (39.53%) VMware
8 33 (38.37%) MS Office
9 31 (36.05%) Disaster Recovery
9 31 (36.05%) Mathematics
9 31 (36.05%) Windows Server 2008
9 31 (36.05%) SQL Server
9 31 (36.05%) Windows Server 2003
10 25 (29.07%) Windows XP
11 19 (22.09%) Windows Server 2012
12 17 (19.77%) VPN
13 16 (18.60%) Windows Vista
13 16 (18.60%) MS PowerPoint
14 15 (17.44%) VMware Infrastructure
14 15 (17.44%) SLA
15 14 (16.28%) Client/Server
15 14 (16.28%) Service Management
16 13 (15.12%) Firewall
17 12 (13.95%) Change Control
17 12 (13.95%) Risk Management
18 10 (11.63%) ITIL
19 9 (10.47%) Windows 7
19 9 (10.47%) DHCP
19 9 (10.47%) DNS
19 9 (10.47%) TCP/IP

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 2 October 2014, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (45.35%) MS Exchange
2 5 (5.81%) Blackberry Enterprise Server
2 5 (5.81%) IIS
3 3 (3.49%) Exchange Server 2007
3 3 (3.49%) Exchange Server 2010
3 3 (3.49%) Exchange Server 2013
4 1 (1.16%) SharePoint
4 1 (1.16%) CMS
Applications
1 41 (47.67%) MS Excel
2 33 (38.37%) MS Office
3 16 (18.60%) MS PowerPoint
4 1 (1.16%) MS Project
4 1 (1.16%) MS Visio
4 1 (1.16%) Acrobat
Business Applications
1 2 (2.33%) Remedy ITSM
Cloud Services
1 3 (3.49%) Office 365
2 2 (2.33%) Google Apps
Communications & Networking
1 17 (19.77%) VPN
2 13 (15.12%) Firewall
3 9 (10.47%) DNS
3 9 (10.47%) DHCP
3 9 (10.47%) TCP/IP
4 7 (8.14%) LAN
5 6 (6.98%) WAN
6 4 (4.65%) IP Telephony
7 3 (3.49%) Internet
8 2 (2.33%) IMAP
8 2 (2.33%) Structured Cabling
8 2 (2.33%) HTTPS
8 2 (2.33%) SSL
8 2 (2.33%) SMTP
8 2 (2.33%) Broadband
8 2 (2.33%) FTP
8 2 (2.33%) HTTP
9 1 (1.16%) VoIP
Database & Business Intelligence
1 31 (36.05%) SQL Server
General
1 5 (5.81%) Finance
2 1 (1.16%) Advertising
2 1 (1.16%) Marketing
2 1 (1.16%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (2.33%) HTML
Miscellaneous
1 31 (36.05%) Mathematics
2 14 (16.28%) Client/Server
3 6 (6.98%) Blackberry
4 2 (2.33%) User Experience
5 1 (1.16%) Analytical Skills
5 1 (1.16%) Data Structures
5 1 (1.16%) W3C
5 1 (1.16%) Video Conferencing
Operating Systems
1 57 (66.28%) Windows
2 31 (36.05%) Windows Server 2003
2 31 (36.05%) Windows Server 2008
3 25 (29.07%) Windows XP
4 19 (22.09%) Windows Server 2012
5 16 (18.60%) Windows Vista
6 9 (10.47%) Windows 7
7 5 (5.81%) Windows 8
8 3 (3.49%) Linux
9 2 (2.33%) UNIX
9 2 (2.33%) Mac OS
10 1 (1.16%) Windows 2000
Processes & Methodologies
1 31 (36.05%) Disaster Recovery
2 14 (16.28%) Service Management
3 12 (13.95%) Risk Management
3 12 (13.95%) Change Control
4 10 (11.63%) ITIL
5 5 (5.81%) Service Delivery
6 4 (4.65%) Time Management
6 4 (4.65%) Software Licensing
7 3 (3.49%) Incident Management
7 3 (3.49%) Mentoring
8 2 (2.33%) ITSM
9 1 (1.16%) Content Management
9 1 (1.16%) Configuration Management
9 1 (1.16%) ITIL V2
9 1 (1.16%) Network Monitoring
Programming Languages
1 5 (5.81%) SQL
Qualifications
1 38 (44.19%) Degree
2 3 (3.49%) SC Cleared
2 3 (3.49%) Security Cleared
3 2 (2.33%) MCSE
3 2 (2.33%) Microsoft Certification
4 1 (1.16%) MCP
Quality Assurance & Compliance
1 15 (17.44%) SLA
System Software
1 36 (41.86%) Active Directory
2 15 (17.44%) VMware Infrastructure
3 3 (3.49%) Terminal Services
Systems Management
1 2 (2.33%) Tivoli
2 1 (1.16%) SCCM
Vendors
1 56 (65.12%) Microsoft
2 34 (39.53%) VMware
3 8 (9.30%) Remedy
4 3 (3.49%) Apple
5 2 (2.33%) IBM
5 2 (2.33%) BMC
5 2 (2.33%) CA
5 2 (2.33%) Google
5 2 (2.33%) FrontRange
6 1 (1.16%) Kaspersky
6 1 (1.16%) Adobe
6 1 (1.16%) Oracle
6 1 (1.16%) Cisco
Swindon, Wiltshire
networx
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £20000 per annum + Bens
Posted: Yesterday
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £15000 - £18000 per annum + Good Benefits Package
Posted: 3 days ago