The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 224 200 204
Rank change year-on-year
-24 +4
Permanent jobs requiring a Help Desk Support 20 20 17
As % of all permanent IT jobs located in the South West 0.32% 0.35% 0.32%
As % of the Job Titles category 0.34% 0.37% 0.33%
Number of salaries quoted 11 20 14
Average salary £21,500 £20,984 £20,000
Average salary % change year-on-year
+2.46% +4.91%
90% offered a salary of more than £19,500 £19,500 £16,125
10% offered a salary of more than £22,500 £26,000 £24,000
UK excluding London average salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -
Help Desk Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5938 5441 5192
As % of all permanent IT jobs located in the South West 96.05% 95.21% 96.60%
Number of salaries quoted 4872 4572 4567
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £23,500 £23,500
10% offered a salary of more than £55,000 £50,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the South West region.

Help Desk Support Salary Trend in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +1 10 £22,500 +12.50% 1
Somerset +14 6 £21,250 -9.57%
Wiltshire -2 3 £22,500 -5.26%
Avon - 1 £18,000 -
Help Desk Support
England

Help Desk Support
Top 30 Related IT Skills in the South West

For the 6 months to 27 April 2015, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 32 (52.46%) Windows
2 22 (36.07%) MS Office
3 21 (34.43%) Microsoft
4 18 (29.51%) Firewall
5 15 (24.59%) Sage
5 15 (24.59%) ERP
6 13 (21.31%) MS Excel
6 13 (21.31%) VPN
7 11 (18.03%) Windows Server 2008
8 10 (16.39%) Oracle
8 10 (16.39%) TCP/IP
8 10 (16.39%) Finance
9 9 (14.75%) Service Management
9 9 (14.75%) DHCP
9 9 (14.75%) DNS
9 9 (14.75%) Windows 7
10 8 (13.11%) Windows 8
11 7 (11.48%) Windows Server 2012
11 7 (11.48%) WorkSite
11 7 (11.48%) HP
11 7 (11.48%) Document Management
11 7 (11.48%) Meridio
11 7 (11.48%) Law
11 7 (11.48%) Hummingbird
11 7 (11.48%) OpenText
12 6 (9.84%) SLA
12 6 (9.84%) SQL
13 5 (8.20%) Remedy ITSM
13 5 (8.20%) Data Structures
13 5 (8.20%) UNIX

Help Desk Support
Top Related IT Skills in the South West by Category

For the 6 months to 27 April 2015, IT jobs across the South West region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (11.48%) WorkSite
2 1 (1.64%) SharePoint
Applications
1 22 (36.07%) MS Office
2 13 (21.31%) MS Excel
3 4 (6.56%) MS PowerPoint
Business Applications
1 5 (8.20%) Remedy ITSM
Cloud Services
1 1 (1.64%) Office 365
Communications & Networking
1 18 (29.51%) Firewall
2 13 (21.31%) VPN
3 10 (16.39%) TCP/IP
4 9 (14.75%) DNS
4 9 (14.75%) DHCP
5 1 (1.64%) VoIP
Database & Business Intelligence
1 5 (8.20%) SQL Server
General
1 10 (16.39%) Finance
2 7 (11.48%) Law
3 5 (8.20%) Back Office
Miscellaneous
1 5 (8.20%) Data Structures
2 1 (1.64%) Blackberry
2 1 (1.64%) Social Media
Operating Systems
1 32 (52.46%) Windows
2 11 (18.03%) Windows Server 2008
3 9 (14.75%) Windows 7
4 8 (13.11%) Windows 8
5 7 (11.48%) Windows Server 2012
6 5 (8.20%) UNIX
7 4 (6.56%) Windows XP
7 4 (6.56%) Windows Server 2003
7 4 (6.56%) Windows Vista
Processes & Methodologies
1 15 (24.59%) ERP
2 9 (14.75%) Service Management
3 7 (11.48%) Document Management
4 5 (8.20%) ITSM
5 4 (6.56%) Risk Management
5 4 (6.56%) Change Control
5 4 (6.56%) ITIL
6 1 (1.64%) CRM
6 1 (1.64%) Network Monitoring
Programming Languages
1 6 (9.84%) SQL
Qualifications
1 5 (8.20%) Degree
2 1 (1.64%) MCP
2 1 (1.64%) MCSE
2 1 (1.64%) Microsoft Certification
2 1 (1.64%) ITIL Certification
Quality Assurance & Compliance
1 6 (9.84%) SLA
System Software
1 4 (6.56%) Active Directory
Systems Management
1 5 (8.20%) Tivoli
Vendors
1 21 (34.43%) Microsoft
2 15 (24.59%) Sage
3 10 (16.39%) Oracle
4 7 (11.48%) HP
4 7 (11.48%) Hummingbird
4 7 (11.48%) OpenText
4 7 (11.48%) Meridio
5 5 (8.20%) FrontRange
5 5 (8.20%) IBM
5 5 (8.20%) Remedy
5 5 (8.20%) BMC
5 5 (8.20%) CA
6 1 (1.64%) Citrix
Bristol, Avon
Information Technology Services
Salary: £22k - 24k per year + £1,500 training allowance
Posted: 5 days ago