The statistics below represent IT contracts advertised across the South West region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
England / South West
Rank 118 141 125
Rank change year-on-year
+23 -16
Contract jobs requiring a Help Desk Support 15 3 18
As % of all contract IT jobs located in the South West 0.58% 0.10% 0.58%
As % of the Job Titles category 0.61% 0.10% 0.61%
Number of daily rates quoted 4 0 6
Median daily rate £161 - £115
90% offered a daily rate of more than £125 - £100
10% offered a daily rate of more than £170 - £135
UK excluding London median daily rate £140 £115 £145
% change year-on-year
+21.73% -20.68%
Number of hourly rates quoted 1 1 8
Median hourly rate £17.50 £12.66 £12.00
Median hourly rate % change year-on-year
+38.28% +5.45%
UK excluding London median hourly rate £13.70 £12.00 £11.50
% change year-on-year
+14.16% +4.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
2463 2863 2960
As % of all contract IT jobs located in the South West 95.43% 95.69% 96.20%
Number of daily rates quoted 1607 1950 1892
Median daily rate £375 £375 £375
90% offered a daily rate of more than £210 £250 £225
10% offered a daily rate of more than £525 £500 £525
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 175 160 196
Median hourly rate £27.50 £25.00 £23.00
Median hourly rate % change year-on-year
+10.00% +8.69%
90% offered a hourly rate of more than £11.50 £12.50 £11.00
10% offered a hourly rate of more than £45.00 £45.88 £44.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Help Desk Support
Jobs Demand Trend in the South West

The demand trend of IT contracts across the South West region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the South West

Help Desk Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the South West region.

Help Desk Support Daily Rate Trend in the South West

Help Desk Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the South West region.

Help Desk Support Hourly Rate Trend in the South West

Help Desk Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire - 6 £153 - 1
Bristol - 5 - -
Devon +12 3 £170 -
Gloucestershire - 1 £113 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 20 January 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region featuring Help Desk Support in the job title.

1 20 (83.33%) Windows
2 19 (79.17%) Active Directory
3 13 (54.17%) ITIL
4 12 (50.00%) Windows 7
5 9 (37.50%) Microsoft
5 9 (37.50%) Incident Management
6 8 (33.33%) MS Excel
7 7 (29.17%) MS Office
8 6 (25.00%) Finance
8 6 (25.00%) CMDB
9 5 (20.83%) Office 365
10 4 (16.67%) ITSM
10 4 (16.67%) Service Delivery
11 3 (12.50%) Change Management
11 3 (12.50%) Toshiba
11 3 (12.50%) Wireless
11 3 (12.50%) WAN
11 3 (12.50%) VPN
11 3 (12.50%) SLA
11 3 (12.50%) Apple
11 3 (12.50%) HP
11 3 (12.50%) Dell
11 3 (12.50%) Smartphone
11 3 (12.50%) ITIL V3
11 3 (12.50%) Data Centre
11 3 (12.50%) Asset Management
11 3 (12.50%) RSA SecurID
11 3 (12.50%) Android
12 2 (8.33%) SC Cleared
12 2 (8.33%) Security Cleared

Help Desk Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) MS Exchange
Applications
1 8 (33.33%) MS Excel
2 7 (29.17%) MS Office
3 2 (8.33%) Spreadsheet
Cloud Services
1 5 (20.83%) Office 365
Communications & Networking
1 3 (12.50%) VPN
1 3 (12.50%) WAN
1 3 (12.50%) Wireless
2 1 (4.17%) TCP/IP
General
1 6 (25.00%) Finance
2 2 (8.33%) Telecoms
3 1 (4.17%) Aerospace
3 1 (4.17%) Military
Miscellaneous
1 6 (25.00%) CMDB
2 3 (12.50%) Data Centre
2 3 (12.50%) RSA SecurID
2 3 (12.50%) Smartphone
Operating Systems
1 20 (83.33%) Windows
2 12 (50.00%) Windows 7
3 3 (12.50%) Android
4 2 (8.33%) Windows Server
5 1 (4.17%) Windows Server 2003
5 1 (4.17%) Windows Server 2008
5 1 (4.17%) Windows Server 2012
5 1 (4.17%) Windows XP
Processes & Methodologies
1 13 (54.17%) ITIL
2 9 (37.50%) Incident Management
3 4 (16.67%) ITSM
3 4 (16.67%) Service Delivery
4 3 (12.50%) Asset Management
4 3 (12.50%) Change Management
4 3 (12.50%) ITIL V3
5 2 (8.33%) Service Management
6 1 (4.17%) Data Entry
Qualifications
1 2 (8.33%) SC Cleared
1 2 (8.33%) Security Cleared
2 1 (4.17%) ITIL Foundation Certificate
2 1 (4.17%) MCITP
Quality Assurance & Compliance
1 3 (12.50%) SLA
System Software
1 19 (79.17%) Active Directory
Systems Management
1 1 (4.17%) SCCM
Vendors
1 9 (37.50%) Microsoft
2 3 (12.50%) Apple
2 3 (12.50%) Dell
2 3 (12.50%) HP
2 3 (12.50%) Toshiba
3 2 (8.33%) Sophos
4 1 (4.17%) Citrix
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