The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 186 143 149
Rank change year-on-year
-43 +6
Permanent jobs requiring a Service Desk Analyst 63 77 70
As % of all permanent IT jobs located in Yorkshire 0.88% 1.45% 1.22%
As % of the Job Titles category 0.91% 1.54% 1.26%
Number of salaries quoted 58 63 59
Average salary £19,000 £21,000 £17,000
Average salary % change year-on-year
-9.52% +23.52%
90% offered a salary of more than £17,000 £16,800 £15,500
10% offered a salary of more than £22,850 £28,000 £21,955
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6930 5000 5568
As % of all permanent IT jobs located in Yorkshire 96.29% 94.41% 96.73%
Number of salaries quoted 5459 3942 4569
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,000 £23,000 £23,500
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Yorkshire region.

Service Desk Analyst Salary Trend in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Yorkshire region over the 3 months to 28 August 2014.

Service Desk Analyst Salary Histogram in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -33 38 £18,875 -7.92% 9
North Yorkshire -24 15 £17,000 -38.18%
South Yorkshire -15 10 £20,000 +25.00%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in Yorkshire

For the 6 months to 28 August 2014, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 78 (64.46%) Windows
2 63 (52.07%) ITIL
3 60 (49.59%) Microsoft
4 57 (47.11%) Active Directory
5 46 (38.02%) MS Office
6 43 (35.54%) MS Excel
7 36 (29.75%) SLA
8 31 (25.62%) Windows 7
9 29 (23.97%) Windows XP
10 28 (23.14%) MS Exchange
11 18 (14.88%) Windows Server 2008
12 17 (14.05%) ITIL Foundation Certificate
13 16 (13.22%) Finance
13 16 (13.22%) Microsoft Certification
13 16 (13.22%) Windows Server 2003
14 15 (12.40%) Service Management
14 15 (12.40%) Citrix
15 13 (10.74%) Blackberry
15 13 (10.74%) Time Management
16 12 (9.92%) Symantec
17 11 (9.09%) ITIL Certification
17 11 (9.09%) SQL Server
17 11 (9.09%) Problem Management
18 10 (8.26%) VMware Infrastructure
18 10 (8.26%) Legal
18 10 (8.26%) VMware
18 10 (8.26%) HP
19 9 (7.44%) Blackberry Enterprise Server
19 9 (7.44%) Validation
20 8 (6.61%) Incident Management

Service Desk Analyst
Top Related IT Skills in Yorkshire by Category

For the 6 months to 28 August 2014, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (23.14%) MS Exchange
2 9 (7.44%) Blackberry Enterprise Server
3 5 (4.13%) SharePoint
4 2 (1.65%) Exchange Server 2010
5 1 (0.83%) Exchange Server 2007
5 1 (0.83%) Lync
5 1 (0.83%) Exchange Server 2003
Applications
1 46 (38.02%) MS Office
2 43 (35.54%) MS Excel
3 5 (4.13%) MS Visio
4 3 (2.48%) Spreadsheet
4 3 (2.48%) MS PowerPoint
5 1 (0.83%) Acrobat
Business Applications
1 2 (1.65%) Sage 50
1 2 (1.65%) Dynamics CRM
2 1 (0.83%) Remedy ITSM
2 1 (0.83%) assyst
Communications & Networking
1 5 (4.13%) VoIP
2 4 (3.31%) FTP
2 4 (3.31%) DNS
3 3 (2.48%) WAN
3 3 (2.48%) LAN
4 2 (1.65%) VPN
4 2 (1.65%) DHCP
4 2 (1.65%) Internet
5 1 (0.83%) Unified Communications
5 1 (0.83%) Firewall
5 1 (0.83%) SAN
5 1 (0.83%) Broadband
5 1 (0.83%) HTTP
5 1 (0.83%) TCP/IP
Database & Business Intelligence
1 11 (9.09%) SQL Server
2 6 (4.96%) SQL Server 2008
3 2 (1.65%) SQL Server 2005
General
1 16 (13.22%) Finance
2 10 (8.26%) Legal
3 7 (5.79%) French Language
4 5 (4.13%) Telecoms
5 3 (2.48%) German Language
5 3 (2.48%) Italian Language
5 3 (2.48%) Portuguese Language
5 3 (2.48%) Spanish Language
5 3 (2.48%) Swedish Language
5 3 (2.48%) Turkish Language
5 3 (2.48%) Pharmaceutical
6 1 (0.83%) Marketing
6 1 (0.83%) Law
Libraries, Frameworks & Software Standards
1 1 (0.83%) Web Services
Miscellaneous
1 13 (10.74%) Blackberry
2 5 (4.13%) Management Information System
3 4 (3.31%) Replication
3 4 (3.31%) Statistics
4 3 (2.48%) Mathematics
4 3 (2.48%) Video Conferencing
4 3 (2.48%) Social Media
5 1 (0.83%) iPad
5 1 (0.83%) iPhone
5 1 (0.83%) E-Learning
5 1 (0.83%) EPoS
5 1 (0.83%) NHS
Operating Systems
1 78 (64.46%) Windows
2 31 (25.62%) Windows 7
3 29 (23.97%) Windows XP
4 18 (14.88%) Windows Server 2008
5 16 (13.22%) Windows Server 2003
6 6 (4.96%) Windows Vista
7 5 (4.13%) Windows Server 2012
8 3 (2.48%) Windows 8
Processes & Methodologies
1 63 (52.07%) ITIL
2 15 (12.40%) Service Management
3 13 (10.74%) Time Management
4 11 (9.09%) Problem Management
5 9 (7.44%) Validation
6 8 (6.61%) Incident Management
7 7 (5.79%) ITSM
8 5 (4.13%) WFM
8 5 (4.13%) Continuous Improvement
9 4 (3.31%) Network Monitoring
9 4 (3.31%) Service Delivery
9 4 (3.31%) Change Management
9 4 (3.31%) Document Management
10 3 (2.48%) Root Cause Analysis
11 2 (1.65%) CRM
11 2 (1.65%) Asset Management
12 1 (0.83%) Operations Management
12 1 (0.83%) Business Continuity
12 1 (0.83%) Configuration Management
12 1 (0.83%) Process Management
Programming Languages
1 3 (2.48%) SQL
2 1 (0.83%) C
Qualifications
1 17 (14.05%) ITIL Foundation Certificate
2 16 (13.22%) Microsoft Certification
3 11 (9.09%) ITIL Certification
4 8 (6.61%) MCSE
5 4 (3.31%) MCSA
5 4 (3.31%) MCP
6 3 (2.48%) Citrix Certification
6 3 (2.48%) Cisco Certification
6 3 (2.48%) CCNA
7 2 (1.65%) ISTQB Foundation Certification
7 2 (1.65%) ISEB
7 2 (1.65%) Degree
8 1 (0.83%) MCITP
8 1 (0.83%) MCDST
8 1 (0.83%) MCTS
8 1 (0.83%) CCA
Quality Assurance & Compliance
1 36 (29.75%) SLA
System Software
1 57 (47.11%) Active Directory
2 10 (8.26%) VMware Infrastructure
3 5 (4.13%) XenApp
4 3 (2.48%) Microsoft Virtual Server
5 2 (1.65%) Hyper-V
6 1 (0.83%) UAG
Systems Management
1 5 (4.13%) SCCM
2 4 (3.31%) Norton AntiVirus
2 4 (3.31%) SCOM
3 3 (2.48%) NetBackup
3 3 (2.48%) Backup Exec
Vendors
1 60 (49.59%) Microsoft
2 15 (12.40%) Citrix
3 12 (9.92%) Symantec
4 10 (8.26%) VMware
4 10 (8.26%) HP
5 4 (3.31%) Remedy
5 4 (3.31%) CheckPoint
6 3 (2.48%) Veeam
6 3 (2.48%) Apple
7 2 (1.65%) ServiceNow
7 2 (1.65%) Sage
7 2 (1.65%) Northgate
8 1 (0.83%) LANDesk
8 1 (0.83%) BMC
8 1 (0.83%) Cisco
8 1 (0.83%) Adobe
8 1 (0.83%) Dell
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 1 hour ago
East Riding
Vertical IT
Salary: £18000 - £20000 per annum + benefits
Posted: 16 hours ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Bluetownonline
Salary: £22k per year
Posted: Yesterday
Wakefield, West Yorkshire
Vertical IT
Salary: £20000 - £22000 per annum + benefits
Posted: 6 days ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum
Posted: 6 days ago
Leeds
Interquest - IQ ERP
Salary: £18000 - £20000 per annum + Life Assurance, Pension, 20 days leave
Posted: 10 days ago
Leeds
Hays IT - Uk Posting account
Salary: £19000.00 - £19500 per annum + Bonus
Posted: 20 days ago
Bradford
Recruitment Genius
Salary: £24000 - £28000 per annum
Posted: 22 days ago