The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 179 170 187
Rank change year-on-year
-9 +17
Permanent jobs requiring a Service Desk Analyst 75 98 66
As % of all permanent IT jobs located in Yorkshire 1.20% 1.40% 1.01%
As % of the Job Titles category 1.24% 1.43% 1.03%
Number of salaries quoted 66 86 57
Average salary £21,500 £22,000 £20,500
Average salary % change year-on-year
-2.27% +7.31%
90% offered a salary of more than £18,000 £16,500 £17,000
10% offered a salary of more than £25,000 £25,000 £26,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6067 6853 6386
As % of all permanent IT jobs located in Yorkshire 96.75% 98.07% 97.59%
Number of salaries quoted 5080 5675 4937
Average salary £40,000 £37,500 £37,000
Average salary % change year-on-year
+6.66% +1.35%
90% offered a salary of more than £25,000 £25,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Yorkshire region.

Service Desk Analyst Salary Trend in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Yorkshire region over the 3 months to 5 February 2016.

Service Desk Analyst Salary Histogram in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -27 47 £21,786 -2.08% 2
North Yorkshire +28 17 £20,000 -11.11% 4
East Yorkshire - 4 £20,000 -
South Yorkshire -5 2 £16,500 -17.50%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in Yorkshire

For the 6 months to 5 February 2016, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 90 (59.21%) Windows
1 90 (59.21%) Microsoft
2 87 (57.24%) ITIL
3 83 (54.61%) Active Directory
4 68 (44.74%) MS Excel
5 67 (44.08%) MS Office
6 49 (32.24%) SLA
7 47 (30.92%) Windows 7
8 36 (23.68%) Service Management
9 34 (22.37%) MCP
10 32 (21.05%) Microsoft Certification
11 31 (20.39%) Citrix
12 30 (19.74%) Windows Server
13 29 (19.08%) Internet
14 28 (18.42%) MS Exchange
14 28 (18.42%) Windows XP
15 25 (16.45%) Finance
16 17 (11.18%) Remedy
17 16 (10.53%) Intranet
17 16 (10.53%) VMware
17 16 (10.53%) Data Centre
18 15 (9.87%) Incident Management
18 15 (9.87%) Telecoms
18 15 (9.87%) Cisco
19 13 (8.55%) Time Management
19 13 (8.55%) VMware Infrastructure
19 13 (8.55%) MCDST
20 12 (7.89%) Windows Server 2003
21 11 (7.24%) Blackberry
21 11 (7.24%) TCP/IP

Service Desk Analyst
Top Related IT Skills in Yorkshire by Category

For the 6 months to 5 February 2016, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (18.42%) MS Exchange
2 6 (3.95%) Blackberry Enterprise Server
3 4 (2.63%) SharePoint
4 3 (1.97%) Exchange Server 2010
5 1 (0.66%) Exchange Server 2003
5 1 (0.66%) Exchange Server 2007
5 1 (0.66%) Exchange Server 2013
Applications
1 68 (44.74%) MS Excel
2 67 (44.08%) MS Office
3 5 (3.29%) MS PowerPoint
4 4 (2.63%) MS Visio
Business Applications
1 4 (2.63%) Dynamics CRM
1 4 (2.63%) Sage 50
2 2 (1.32%) assyst
2 2 (1.32%) Tesseract
Cloud Services
1 1 (0.66%) Office 365
Communications & Networking
1 29 (19.08%) Internet
2 16 (10.53%) Intranet
3 11 (7.24%) TCP/IP
4 8 (5.26%) VPN
5 5 (3.29%) VoIP
6 1 (0.66%) Firewall
6 1 (0.66%) FTP
6 1 (0.66%) LAN
6 1 (0.66%) WAN
Database & Business Intelligence
1 2 (1.32%) SQL Server
1 2 (1.32%) SQL Server 2008
General
1 25 (16.45%) Finance
2 15 (9.87%) Telecoms
3 5 (3.29%) Back Office
4 4 (2.63%) Legal
4 4 (2.63%) Marketing
5 3 (1.97%) Banking
5 3 (1.97%) Law
6 2 (1.32%) Publishing
6 2 (1.32%) Retail
6 2 (1.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 10 (6.58%) Web Services
2 2 (1.32%) EDI
3 1 (0.66%) COM
Miscellaneous
1 16 (10.53%) Data Centre
2 11 (7.24%) Blackberry
3 10 (6.58%) Analytical Skills
4 6 (3.95%) Management Information System
5 2 (1.32%) Computer Science
5 2 (1.32%) Health Informatics
5 2 (1.32%) Informatics
6 1 (0.66%) Driving Licence
6 1 (0.66%) Fat Client
6 1 (0.66%) Performance Metrics
6 1 (0.66%) Thin Client
6 1 (0.66%) Video Conferencing
Operating Systems
1 90 (59.21%) Windows
2 47 (30.92%) Windows 7
3 30 (19.74%) Windows Server
4 28 (18.42%) Windows XP
5 12 (7.89%) Windows Server 2003
6 9 (5.92%) Windows 8
7 8 (5.26%) Windows Server 2008
8 6 (3.95%) Windows Vista
9 3 (1.97%) Windows Server 2012
10 1 (0.66%) Apple iOS
10 1 (0.66%) Unix
Processes & Methodologies
1 87 (57.24%) ITIL
2 36 (23.68%) Service Management
3 15 (9.87%) Incident Management
4 13 (8.55%) Time Management
5 10 (6.58%) ITSM
6 7 (4.61%) Continuous Improvement
6 7 (4.61%) ITIL V3
7 6 (3.95%) Information Security
7 6 (3.95%) Service Delivery
8 5 (3.29%) IT Governance
8 5 (3.29%) Trend Analysis
9 4 (2.63%) CRM
10 3 (1.97%) Process Management
11 2 (1.32%) Configuration Management
11 2 (1.32%) Patch Management
11 2 (1.32%) People Management
11 2 (1.32%) Resource Management
11 2 (1.32%) Wealth Management
12 1 (0.66%) Service Desk Management
12 1 (0.66%) Ticket Management
Programming Languages
1 4 (2.63%) C
2 1 (0.66%) SQL
Qualifications
1 34 (22.37%) MCP
2 32 (21.05%) Microsoft Certification
3 13 (8.55%) MCDST
4 9 (5.92%) ITIL Certification
5 6 (3.95%) CCA
5 6 (3.95%) Degree
6 5 (3.29%) Citrix Certification
7 3 (1.97%) MCITP
7 3 (1.97%) MCSA
7 3 (1.97%) MCSE
8 2 (1.32%) HP APS
8 2 (1.32%) ITIL Foundation Certificate
8 2 (1.32%) MOS
8 2 (1.32%) SC Cleared
8 2 (1.32%) Security Cleared
Quality Assurance & Compliance
1 49 (32.24%) SLA
2 5 (3.29%) COBIT
System Software
1 83 (54.61%) Active Directory
2 13 (8.55%) VMware Infrastructure
3 5 (3.29%) Hyper-V
4 3 (1.97%) XenApp
5 1 (0.66%) Citrix Presentation Server
5 1 (0.66%) Microsoft Virtual Server
5 1 (0.66%) vSphere
Systems Management
1 8 (5.26%) DameWare
2 4 (2.63%) SCCM
3 2 (1.32%) Norton AntiVirus
4 1 (0.66%) Backup Exec
4 1 (0.66%) OpenView
Vendors
1 90 (59.21%) Microsoft
2 31 (20.39%) Citrix
3 17 (11.18%) Remedy
4 16 (10.53%) VMware
5 15 (9.87%) Cisco
6 5 (3.29%) HP
7 4 (2.63%) Northgate
7 4 (2.63%) Sage
8 3 (1.97%) Symantec
9 2 (1.32%) Avaya
9 2 (1.32%) CheckPoint
10 1 (0.66%) Mitel
10 1 (0.66%) TOWER Software
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 (dependent on experience)
Posted: Yesterday
Middlesbrough, Cleveland
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Salary: £17000.00 - £18000.00 per annum + 26 Days Holiday + Pension
Posted: 2 days ago
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