The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 199 158 161
Rank change year-on-year
-41 +3
Permanent jobs requiring a Service Desk Analyst 67 70 66
As % of all permanent IT jobs located in Yorkshire 0.91% 1.30% 1.12%
As % of the Job Titles category 0.95% 1.38% 1.15%
Number of salaries quoted 59 58 57
Average salary £19,000 £20,500 £18,000
Average salary % change year-on-year
-7.31% +13.88%
90% offered a salary of more than £17,000 £16,000 £15,500
10% offered a salary of more than £23,000 £28,000 £22,844
UK excluding London average salary £21,250 £20,500 £21,500
% change year-on-year
+3.65% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7076 5086 5721
As % of all permanent IT jobs located in Yorkshire 96.52% 94.69% 96.75%
Number of salaries quoted 5639 4056 4709
Average salary £36,500 £37,500 £35,000
Average salary % change year-on-year
-2.66% +7.14%
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £50,500 £52,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Yorkshire region.

Service Desk Analyst Salary Trend in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Yorkshire region over the 3 months to 1 October 2014.

Service Desk Analyst Salary Histogram in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -13 52 £19,000 -7.31% 5
North Yorkshire -24 10 £17,000 -39.28% 1
South Yorkshire -24 5 £20,000 +25.00%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in Yorkshire

For the 6 months to 1 October 2014, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 82 (63.57%) Windows
2 75 (58.14%) ITIL
3 66 (51.16%) Microsoft
4 64 (49.61%) Active Directory
5 54 (41.86%) MS Office
6 47 (36.43%) MS Excel
7 42 (32.56%) SLA
8 37 (28.68%) Windows XP
9 34 (26.36%) MS Exchange
9 34 (26.36%) Windows 7
10 25 (19.38%) Citrix
11 21 (16.28%) Windows Server 2003
11 21 (16.28%) Symantec
11 21 (16.28%) Windows Server 2008
12 20 (15.50%) Blackberry
12 20 (15.50%) ITIL Foundation Certificate
13 16 (12.40%) Blackberry Enterprise Server
13 16 (12.40%) Service Management
13 16 (12.40%) Microsoft Certification
13 16 (12.40%) Finance
14 15 (11.63%) VMware
14 15 (11.63%) VMware Infrastructure
15 14 (10.85%) SQL Server
16 12 (9.30%) Windows Vista
16 12 (9.30%) Analytical Skills
17 10 (7.75%) Time Management
18 9 (6.98%) SQL Server 2008
18 9 (6.98%) XenApp
18 9 (6.98%) Legal
18 9 (6.98%) Incident Management

Service Desk Analyst
Top Related IT Skills in Yorkshire by Category

For the 6 months to 1 October 2014, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (26.36%) MS Exchange
2 16 (12.40%) Blackberry Enterprise Server
3 6 (4.65%) SharePoint
4 3 (2.33%) Exchange Server 2010
5 1 (0.78%) Exchange Server 2003
5 1 (0.78%) Exchange Server 2007
5 1 (0.78%) Lync
Applications
1 54 (41.86%) MS Office
2 47 (36.43%) MS Excel
3 6 (4.65%) MS Visio
4 3 (2.33%) MS PowerPoint
4 3 (2.33%) Spreadsheet
5 1 (0.78%) Acrobat
Business Applications
1 3 (2.33%) Sage 50
1 3 (2.33%) Dynamics CRM
2 2 (1.55%) Remedy ITSM
3 1 (0.78%) assyst
Communications & Networking
1 7 (5.43%) DNS
2 6 (4.65%) VoIP
3 5 (3.88%) FTP
4 3 (2.33%) TCP/IP
4 3 (2.33%) WAN
4 3 (2.33%) DHCP
4 3 (2.33%) LAN
5 2 (1.55%) Internet
5 2 (1.55%) VPN
6 1 (0.78%) Unified Communications
6 1 (0.78%) HTTP
6 1 (0.78%) ATM
6 1 (0.78%) Broadband
6 1 (0.78%) SAN
6 1 (0.78%) Firewall
Database & Business Intelligence
1 14 (10.85%) SQL Server
2 9 (6.98%) SQL Server 2008
3 2 (1.55%) SQL Server 2005
General
1 16 (12.40%) Finance
2 9 (6.98%) Legal
3 6 (4.65%) French Language
4 4 (3.10%) Telecoms
5 3 (2.33%) German Language
5 3 (2.33%) Italian Language
5 3 (2.33%) Portuguese Language
5 3 (2.33%) Spanish Language
5 3 (2.33%) Swedish Language
5 3 (2.33%) Turkish Language
5 3 (2.33%) Pharmaceutical
6 1 (0.78%) Marketing
6 1 (0.78%) Law
Miscellaneous
1 20 (15.50%) Blackberry
2 12 (9.30%) Analytical Skills
3 4 (3.10%) Management Information System
3 4 (3.10%) Statistics
4 3 (2.33%) Replication
4 3 (2.33%) Mathematics
4 3 (2.33%) Video Conferencing
4 3 (2.33%) iPhone
5 2 (1.55%) iPad
6 1 (0.78%) Social Media
6 1 (0.78%) EPoS
6 1 (0.78%) NHS
Operating Systems
1 82 (63.57%) Windows
2 37 (28.68%) Windows XP
3 34 (26.36%) Windows 7
4 21 (16.28%) Windows Server 2003
4 21 (16.28%) Windows Server 2008
5 12 (9.30%) Windows Vista
6 5 (3.88%) Windows Server 2012
7 4 (3.10%) Windows 8
8 1 (0.78%) Windows Mobile
8 1 (0.78%) Windows 2000
Processes & Methodologies
1 75 (58.14%) ITIL
2 16 (12.40%) Service Management
3 10 (7.75%) Time Management
4 9 (6.98%) Incident Management
5 8 (6.20%) ITSM
5 8 (6.20%) Problem Management
6 7 (5.43%) Validation
7 6 (4.65%) Continuous Improvement
8 5 (3.88%) Root Cause Analysis
8 5 (3.88%) Coaching
9 4 (3.10%) Service Delivery
9 4 (3.10%) Document Management
10 3 (2.33%) Network Monitoring
10 3 (2.33%) WFM
10 3 (2.33%) CRM
11 2 (1.55%) Change Management
11 2 (1.55%) Change Control
12 1 (0.78%) ITIL V3
12 1 (0.78%) Mentoring
12 1 (0.78%) Server Monitoring
Programming Languages
1 2 (1.55%) SQL
2 1 (0.78%) C
Qualifications
1 20 (15.50%) ITIL Foundation Certificate
2 16 (12.40%) Microsoft Certification
3 9 (6.98%) ITIL Certification
3 9 (6.98%) Citrix Certification
4 7 (5.43%) MCSE
5 6 (4.65%) MCSA
5 6 (4.65%) MCP
6 3 (2.33%) CCNA
6 3 (2.33%) Cisco Certification
7 2 (1.55%) CCA
7 2 (1.55%) ISEB
7 2 (1.55%) MCDST
7 2 (1.55%) MCTS
7 2 (1.55%) Degree
7 2 (1.55%) ISTQB Foundation Certification
8 1 (0.78%) MCITP
Quality Assurance & Compliance
1 42 (32.56%) SLA
System Software
1 64 (49.61%) Active Directory
2 15 (11.63%) VMware Infrastructure
3 9 (6.98%) XenApp
4 3 (2.33%) Microsoft Virtual Server
5 2 (1.55%) Hyper-V
6 1 (0.78%) UAG
Systems Management
1 7 (5.43%) SCCM
1 7 (5.43%) SCOM
1 7 (5.43%) Norton AntiVirus
2 4 (3.10%) NetBackup
3 3 (2.33%) Backup Exec
Vendors
1 66 (51.16%) Microsoft
2 25 (19.38%) Citrix
3 21 (16.28%) Symantec
4 15 (11.63%) VMware
5 8 (6.20%) HP
6 7 (5.43%) CheckPoint
6 7 (5.43%) Remedy
7 4 (3.10%) Apple
7 4 (3.10%) Cisco
8 3 (2.33%) Northgate
8 3 (2.33%) Veeam
8 3 (2.33%) Sage
9 2 (1.55%) BMC
9 2 (1.55%) ServiceNow
10 1 (0.78%) LANDesk
10 1 (0.78%) Dell
10 1 (0.78%) Adobe
Halifax, West Yorkshire
Erin Associates
Salary: £20000 - £22000 per annum + Benefits
Posted: 7 hours ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: 20 hours ago
Leeds, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £10 - £15 per day
Posted: Yesterday
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: From £14,000 to £16,000 per annum
Posted: 4 days ago