The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 177 167 157
Rank change year-on-year
-10 -10
Permanent jobs requiring a Service Desk Analyst 74 76 70
As % of all permanent IT jobs located in Yorkshire 1.05% 1.23% 1.14%
As % of the Job Titles category 1.09% 1.28% 1.18%
Number of salaries quoted 70 61 51
Average salary £19,000 £20,500 £20,000
Average salary % change year-on-year
-7.31% +2.50%
90% offered a salary of more than £16,500 £16,000 £16,600
10% offered a salary of more than £24,000 £24,600 £23,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6799 5938 5939
As % of all permanent IT jobs located in Yorkshire 96.73% 95.90% 96.74%
Number of salaries quoted 5622 4666 4981
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £23,550 £24,000
10% offered a salary of more than £52,500 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Yorkshire region.

Service Desk Analyst Salary Trend in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire 0 61 £19,000 -7.31% 6
South Yorkshire -16 10 £20,000 +15.94% 1
North Yorkshire +4 1 £17,000 -34.61% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in Yorkshire

For the 6 months to 29 December 2014, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 101 (68.71%) ITIL
2 88 (59.86%) Windows
3 80 (54.42%) Active Directory
4 63 (42.86%) Microsoft
5 56 (38.10%) MS Office
6 47 (31.97%) MS Excel
7 43 (29.25%) SLA
8 33 (22.45%) Windows XP
9 29 (19.73%) Windows 7
10 28 (19.05%) Service Management
10 28 (19.05%) MS Exchange
11 26 (17.69%) Citrix
12 22 (14.97%) Symantec
13 21 (14.29%) Windows Server 2003
13 21 (14.29%) Windows Server 2008
14 20 (13.61%) Microsoft Certification
15 18 (12.24%) Blackberry Enterprise Server
15 18 (12.24%) ITIL Foundation Certificate
16 17 (11.56%) VMware Infrastructure
16 17 (11.56%) VMware
17 16 (10.88%) Blackberry
18 14 (9.52%) Finance
18 14 (9.52%) Incident Management
18 14 (9.52%) Analytical Skills
19 13 (8.84%) Windows Vista
19 13 (8.84%) SQL Server
20 10 (6.80%) Citrix Certification
20 10 (6.80%) SQL Server 2008
20 10 (6.80%) XenApp
20 10 (6.80%) Coaching

Service Desk Analyst
Top Related IT Skills in Yorkshire by Category

For the 6 months to 29 December 2014, IT jobs across the Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (19.05%) MS Exchange
2 18 (12.24%) Blackberry Enterprise Server
3 7 (4.76%) SharePoint
4 4 (2.72%) Exchange Server 2010
5 3 (2.04%) CMS
6 2 (1.36%) Exchange Server 2003
6 2 (1.36%) Exchange Server 2007
7 1 (0.68%) Lync
Applications
1 56 (38.10%) MS Office
2 47 (31.97%) MS Excel
3 6 (4.08%) MS Visio
4 3 (2.04%) MS PowerPoint
5 2 (1.36%) Spreadsheet
5 2 (1.36%) Acrobat
Business Applications
1 3 (2.04%) Dynamics CRM
1 3 (2.04%) Sage 50
2 2 (1.36%) Remedy ITSM
3 1 (0.68%) assyst
Communications & Networking
1 9 (6.12%) Internet
2 7 (4.76%) DNS
3 6 (4.08%) FTP
4 5 (3.40%) VoIP
5 4 (2.72%) WAN
5 4 (2.72%) LAN
6 3 (2.04%) Firewall
6 3 (2.04%) DHCP
6 3 (2.04%) TCP/IP
7 2 (1.36%) VPN
8 1 (0.68%) SAN
8 1 (0.68%) ATM
8 1 (0.68%) Broadband
8 1 (0.68%) Unified Communications
Database & Business Intelligence
1 13 (8.84%) SQL Server
2 10 (6.80%) SQL Server 2008
3 2 (1.36%) SQL Server 2005
General
1 14 (9.52%) Finance
2 4 (2.72%) Legal
2 4 (2.72%) Telecoms
3 2 (1.36%) Retail
3 2 (1.36%) Law
4 1 (0.68%) Advertising
4 1 (0.68%) Marketing
4 1 (0.68%) Dutch Language
Miscellaneous
1 16 (10.88%) Blackberry
2 14 (9.52%) Analytical Skills
3 3 (2.04%) iPhone
3 3 (2.04%) Management Information System
3 3 (2.04%) Statistics
3 3 (2.04%) Mathematics
3 3 (2.04%) Computer Science
4 2 (1.36%) Video Conferencing
4 2 (1.36%) Replication
4 2 (1.36%) iPad
4 2 (1.36%) Performance Metrics
5 1 (0.68%) Client/Server
5 1 (0.68%) NHS
Operating Systems
1 88 (59.86%) Windows
2 33 (22.45%) Windows XP
3 29 (19.73%) Windows 7
4 21 (14.29%) Windows Server 2008
4 21 (14.29%) Windows Server 2003
5 13 (8.84%) Windows Vista
6 7 (4.76%) Windows Server 2012
7 3 (2.04%) Windows 8
8 1 (0.68%) Windows Mobile
8 1 (0.68%) Windows 2000
Processes & Methodologies
1 101 (68.71%) ITIL
2 28 (19.05%) Service Management
3 14 (9.52%) Incident Management
4 10 (6.80%) Coaching
5 9 (6.12%) Continuous Improvement
5 9 (6.12%) ITSM
6 6 (4.08%) Time Management
7 4 (2.72%) Service Delivery
7 4 (2.72%) Root Cause Analysis
8 3 (2.04%) Problem Management
8 3 (2.04%) CRM
8 3 (2.04%) QMS
8 3 (2.04%) Content Management
9 2 (1.36%) Validation
9 2 (1.36%) Change Control
9 2 (1.36%) Network Monitoring
10 1 (0.68%) Server Monitoring
10 1 (0.68%) Line Management
10 1 (0.68%) Business Continuity
10 1 (0.68%) Document Management
Programming Languages
1 1 (0.68%) C
1 1 (0.68%) SQL
Qualifications
1 20 (13.61%) Microsoft Certification
2 18 (12.24%) ITIL Foundation Certificate
3 10 (6.80%) Citrix Certification
4 8 (5.44%) MCP
4 8 (5.44%) MCDST
5 6 (4.08%) MOS
5 6 (4.08%) MCSA
6 5 (3.40%) MCSE
7 4 (2.72%) Degree
8 3 (2.04%) A+ Certification
9 2 (1.36%) ITIL Certification
9 2 (1.36%) Cisco Certification
9 2 (1.36%) CCNA
9 2 (1.36%) CCA
9 2 (1.36%) MCTS
10 1 (0.68%) MCITP
Quality Assurance & Compliance
1 43 (29.25%) SLA
System Software
1 80 (54.42%) Active Directory
2 17 (11.56%) VMware Infrastructure
3 10 (6.80%) XenApp
4 2 (1.36%) Hyper-V
4 2 (1.36%) Microsoft Virtual Server
5 1 (0.68%) UAG
Systems Management
1 8 (5.44%) Norton AntiVirus
2 7 (4.76%) SCCM
3 6 (4.08%) SCOM
4 4 (2.72%) NetBackup
5 2 (1.36%) Backup Exec
Vendors
1 63 (42.86%) Microsoft
2 26 (17.69%) Citrix
3 22 (14.97%) Symantec
4 17 (11.56%) VMware
5 8 (5.44%) CheckPoint
6 5 (3.40%) Remedy
7 4 (2.72%) Sage
7 4 (2.72%) Dell
7 4 (2.72%) Cisco
8 3 (2.04%) HP
8 3 (2.04%) Apple
8 3 (2.04%) Northgate
9 2 (1.36%) Veeam
9 2 (1.36%) BMC
9 2 (1.36%) Adobe
10 1 (0.68%) Siemens
10 1 (0.68%) LANDesk
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £17,000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 5 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 10 days ago
Bradford
Hays IT - Uk Posting account
Salary: £16000.00 - £20000.00 per annum
Posted: 13 days ago
Sheffield
Dixons Carphone
Posted: 17 days ago
Skipton
Interquest - IQ ERP
Salary: £17000 - £20000 per annum + Benefits + Bonus
Posted: 24 days ago