The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 51 78 86
Rank change year-on-year
+27 +8
Permanent jobs requiring a 2nd Line Support 30 10 5
As % of all permanent IT jobs located in Southampton 3.58% 1.21% 0.59%
As % of the Job Titles category 3.73% 1.23% 0.60%
Number of salaries quoted 29 10 5
Average salary £24,500 £23,500 £25,500
Average salary % change year-on-year
+4.25% -7.84%
90% offered a salary of more than £20,000 £22,500 £21,400
10% offered a salary of more than £25,500 £24,000 £28,273
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
804 810 831
As % of all permanent IT jobs located in Southampton 95.83% 97.71% 97.31%
Number of salaries quoted 720 778 786
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £21,500 £22,500 £25,000
10% offered a salary of more than £55,000 £55,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Southampton

2nd Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Southampton region.

2nd Line Support Salary Trend in Southampton

2nd Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 17 September 2014, IT jobs across the Southampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 41 (95.35%) Windows
2 29 (67.44%) Microsoft
3 27 (62.79%) Active Directory
4 26 (60.47%) Windows XP
5 24 (55.81%) Windows Server 2008
6 20 (46.51%) MS Exchange
7 19 (44.19%) MS Excel
8 17 (39.53%) Windows 7
8 17 (39.53%) Windows 8
9 15 (34.88%) Windows Server 2012
10 12 (27.91%) MS Office
10 12 (27.91%) Exchange Server 2010
11 11 (25.58%) Windows Server 2003
11 11 (25.58%) Backup Exec
11 11 (25.58%) Exchange Server 2007
12 10 (23.26%) MCSA
12 10 (23.26%) Citrix
12 10 (23.26%) Microsoft Certification
13 9 (20.93%) ITIL
14 8 (18.60%) MCSE
14 8 (18.60%) VMware
14 8 (18.60%) MCITP
14 8 (18.60%) VMware Infrastructure
14 8 (18.60%) Root Cause Analysis
15 7 (16.28%) Firewall
16 6 (13.95%) MCP
16 6 (13.95%) HP
17 5 (11.63%) TCP/IP
17 5 (11.63%) A+ Certification
17 5 (11.63%) Technical Architecture

2nd Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 17 September 2014, IT jobs across the Southampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (46.51%) MS Exchange
2 12 (27.91%) Exchange Server 2010
3 11 (25.58%) Exchange Server 2007
4 5 (11.63%) Exchange Server 2013
5 2 (4.65%) SharePoint
6 1 (2.33%) Exchange Server 2003
Applications
1 19 (44.19%) MS Excel
2 12 (27.91%) MS Office
3 1 (2.33%) MS PowerPoint
Communications & Networking
1 7 (16.28%) Firewall
2 5 (11.63%) TCP/IP
3 3 (6.98%) LAN
3 3 (6.98%) WAN
4 2 (4.65%) Network Security
5 1 (2.33%) DVB
5 1 (2.33%) Ethernet
5 1 (2.33%) ADSL
5 1 (2.33%) Broadband
Database & Business Intelligence
1 1 (2.33%) Informix
General
1 1 (2.33%) Telecoms
Miscellaneous
1 4 (9.30%) AS400
1 4 (9.30%) iSeries
2 3 (6.98%) PDA
3 2 (4.65%) Fat Client
3 2 (4.65%) Thin Client
4 1 (2.33%) DTV
4 1 (2.33%) PACS
4 1 (2.33%) IPTV
4 1 (2.33%) MPEG
Operating Systems
1 41 (95.35%) Windows
2 26 (60.47%) Windows XP
3 24 (55.81%) Windows Server 2008
4 17 (39.53%) Windows 7
4 17 (39.53%) Windows 8
5 15 (34.88%) Windows Server 2012
6 11 (25.58%) Windows Server 2003
7 4 (9.30%) Windows Mobile
8 3 (6.98%) Windows Vista
9 2 (4.65%) Linux
10 1 (2.33%) Windows 2000
10 1 (2.33%) Windows NT
10 1 (2.33%) Windows 2000 Server
Processes & Methodologies
1 9 (20.93%) ITIL
2 8 (18.60%) Root Cause Analysis
3 5 (11.63%) Technical Architecture
4 4 (9.30%) Software Deployment
4 4 (9.30%) Asset Management
5 2 (4.65%) Incident Management
5 2 (4.65%) Kalman Filter
6 1 (2.33%) Service Management
Programming Languages
1 2 (4.65%) SQL
Qualifications
1 10 (23.26%) MCSA
1 10 (23.26%) Microsoft Certification
2 8 (18.60%) MCSE
2 8 (18.60%) MCITP
3 6 (13.95%) MCP
4 5 (11.63%) A+ Certification
5 4 (9.30%) MCTS
6 3 (6.98%) ITIL Certification
7 2 (4.65%) VMware Certified Professional (VCP)
7 2 (4.65%) MCDST
7 2 (4.65%) CCNA
7 2 (4.65%) Cisco Certification
8 1 (2.33%) Degree
Quality Assurance & Compliance
1 3 (6.98%) SLA
System Software
1 27 (62.79%) Active Directory
2 8 (18.60%) VMware Infrastructure
3 3 (6.98%) XenApp
4 2 (4.65%) Hyper-V
4 2 (4.65%) Microsoft Virtual Server
5 1 (2.33%) XenDesktop
5 1 (2.33%) vSphere
Systems Management
1 11 (25.58%) Backup Exec
2 4 (9.30%) SCCM
Vendors
1 29 (67.44%) Microsoft
2 10 (23.26%) Citrix
3 8 (18.60%) VMware
4 6 (13.95%) HP
5 4 (9.30%) Cisco
6 3 (6.98%) Remedy
7 2 (4.65%) Veeam
8 1 (2.33%) Oracle