The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 81 68 74
Rank change year-on-year
-13 +6
Permanent jobs requiring a 2nd Line Support 11 12 12
As % of all permanent IT jobs located in Southampton 1.14% 1.30% 1.45%
As % of the Job Titles category 1.20% 1.37% 1.49%
Number of salaries quoted 11 12 12
Average salary £27,000 £25,750 £22,500
Average salary % change year-on-year
+4.85% +14.44%
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
920 878 806
As % of all permanent IT jobs located in Southampton 95.63% 95.43% 97.58%
Number of salaries quoted 710 775 730
Average salary £39,000 £39,500 £38,500
Average salary % change year-on-year
-1.26% +2.59%
90% offered a salary of more than £22,500 £22,500 £23,500
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Southampton

2nd Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Southampton region.

2nd Line Support Salary Trend in Southampton

2nd Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 1 April 2015, IT jobs across the Southampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 26 (96.30%) Windows
2 22 (81.48%) Microsoft
3 20 (74.07%) Windows 7
4 19 (70.37%) Windows XP
5 17 (62.96%) Active Directory
6 14 (51.85%) Windows Server 2008
7 13 (48.15%) MS Office
7 13 (48.15%) Windows 8
7 13 (48.15%) Windows Server 2012
8 9 (33.33%) Root Cause Analysis
9 7 (25.93%) MS Excel
9 7 (25.93%) MS Exchange
9 7 (25.93%) Citrix
9 7 (25.93%) Windows Mobile
10 6 (22.22%) Backup Exec
11 5 (18.52%) Cisco
11 5 (18.52%) AS400
11 5 (18.52%) Asset Management
11 5 (18.52%) Incident Management
11 5 (18.52%) SCCM
11 5 (18.52%) iSeries
11 5 (18.52%) Software Deployment
12 3 (11.11%) ITIL
12 3 (11.11%) MCP
12 3 (11.11%) MCSE
12 3 (11.11%) MCSA
12 3 (11.11%) Microsoft Certification
12 3 (11.11%) Windows Server 2003
12 3 (11.11%) Internet
12 3 (11.11%) MCTS

2nd Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 1 April 2015, IT jobs across the Southampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (25.93%) MS Exchange
2 3 (11.11%) Exchange Server 2007
3 2 (7.41%) Lync
4 1 (3.70%) Exchange Server 2010
4 1 (3.70%) Exchange Server 2013
4 1 (3.70%) IIS
Applications
1 13 (48.15%) MS Office
2 7 (25.93%) MS Excel
Business Applications
1 1 (3.70%) Sage 200
Communications & Networking
1 3 (11.11%) Internet
2 2 (7.41%) TCP/IP
2 2 (7.41%) DNS
3 1 (3.70%) VPN
3 1 (3.70%) Firewall
3 1 (3.70%) VLAN
3 1 (3.70%) LAN
3 1 (3.70%) WAN
3 1 (3.70%) DHCP
3 1 (3.70%) Ethernet
Database & Business Intelligence
1 1 (3.70%) SQL Server
1 1 (3.70%) SQL Server 2008
1 1 (3.70%) SQL Server 2012
Miscellaneous
1 5 (18.52%) AS400
1 5 (18.52%) iSeries
2 3 (11.11%) Analytical Skills
Operating Systems
1 26 (96.30%) Windows
2 20 (74.07%) Windows 7
3 19 (70.37%) Windows XP
4 14 (51.85%) Windows Server 2008
5 13 (48.15%) Windows 8
5 13 (48.15%) Windows Server 2012
6 7 (25.93%) Windows Mobile
7 3 (11.11%) Windows Server 2003
Processes & Methodologies
1 9 (33.33%) Root Cause Analysis
2 5 (18.52%) Software Deployment
2 5 (18.52%) Asset Management
2 5 (18.52%) Incident Management
3 3 (11.11%) ITIL
4 2 (7.41%) Software Distribution
Programming Languages
1 2 (7.41%) SQL
2 1 (3.70%) PowerShell
Qualifications
1 3 (11.11%) MCP
1 3 (11.11%) MCSE
1 3 (11.11%) MCSA
1 3 (11.11%) Microsoft Certification
1 3 (11.11%) MCTS
1 3 (11.11%) MCITP
System Software
1 17 (62.96%) Active Directory
2 1 (3.70%) Terminal Services
2 1 (3.70%) VMware Infrastructure
Systems Management
1 6 (22.22%) Backup Exec
2 5 (18.52%) SCCM
Vendors
1 22 (81.48%) Microsoft
2 7 (25.93%) Citrix
3 5 (18.52%) Cisco
4 1 (3.70%) VMware
4 1 (3.70%) HP