The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 71 66 89
Rank change year-on-year
-5 +23
Permanent jobs requiring a 2nd Line Support 8 19 3
As % of all permanent IT jobs located in Southampton 1.13% 2.21% 0.33%
As % of the Job Titles category 1.16% 2.34% 0.34%
Number of salaries quoted 7 19 3
Average salary £21,000 £23,500 £21,500
Average salary % change year-on-year
-10.63% +9.30%
90% offered a salary of more than £17,750 £20,000 £19,500
10% offered a salary of more than £22,500 £25,600 £33,100
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
687 813 887
As % of all permanent IT jobs located in Southampton 96.76% 94.76% 97.37%
Number of salaries quoted 568 718 838
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £23,500 £22,500 £22,000
10% offered a salary of more than £57,500 £47,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Southampton

2nd Line Support
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Southampton region.

2nd Line Support Salary Trend in Southampton

2nd Line Support
Top 30 Related IT Skills in Southampton

For the 6 months to 30 July 2015, IT jobs across the Southampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (87.50%) Windows
1 14 (87.50%) Microsoft
2 11 (68.75%) MS Office
3 9 (56.25%) Active Directory
3 9 (56.25%) Windows Server 2008
4 8 (50.00%) Windows 8
4 8 (50.00%) Windows Server 2012
5 7 (43.75%) MS Exchange
6 6 (37.50%) Windows XP
6 6 (37.50%) Windows 7
7 5 (31.25%) MS Excel
7 5 (31.25%) SQL
8 4 (25.00%) TCP/IP
8 4 (25.00%) DNS
8 4 (25.00%) Cisco
9 3 (18.75%) Terminal Services
9 3 (18.75%) Windows Server 2003
9 3 (18.75%) PowerShell
9 3 (18.75%) VPN
9 3 (18.75%) DHCP
9 3 (18.75%) IIS
9 3 (18.75%) Exchange Server 2010
9 3 (18.75%) Sage 200
9 3 (18.75%) Root Cause Analysis
9 3 (18.75%) Exchange Server 2013
10 2 (12.50%) Software Distribution
10 2 (12.50%) Lync
10 2 (12.50%) Microsoft Certification
10 2 (12.50%) Analytical Skills
10 2 (12.50%) CRM

2nd Line Support
Top Related IT Skills in Southampton by Category

For the 6 months to 30 July 2015, IT jobs across the Southampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (43.75%) MS Exchange
2 3 (18.75%) Exchange Server 2010
2 3 (18.75%) Exchange Server 2013
2 3 (18.75%) IIS
3 2 (12.50%) Exchange Server 2007
3 2 (12.50%) Lync
Applications
1 11 (68.75%) MS Office
2 5 (31.25%) MS Excel
3 1 (6.25%) MS PowerPoint
Business Applications
1 3 (18.75%) Sage 200
Communications & Networking
1 4 (25.00%) TCP/IP
1 4 (25.00%) DNS
2 3 (18.75%) VPN
2 3 (18.75%) DHCP
3 1 (6.25%) Ethernet
3 1 (6.25%) VLAN
Database & Business Intelligence
1 2 (12.50%) SQL Server
General
1 2 (12.50%) Finance
Libraries, Frameworks & Software Standards
1 2 (12.50%) .NET
Miscellaneous
1 2 (12.50%) Analytical Skills
2 1 (6.25%) Blackberry
Operating Systems
1 14 (87.50%) Windows
2 9 (56.25%) Windows Server 2008
3 8 (50.00%) Windows 8
3 8 (50.00%) Windows Server 2012
4 6 (37.50%) Windows 7
4 6 (37.50%) Windows XP
5 3 (18.75%) Windows Server 2003
6 1 (6.25%) Windows Vista
6 1 (6.25%) Android
Processes & Methodologies
1 3 (18.75%) Root Cause Analysis
2 2 (12.50%) Software Distribution
2 2 (12.50%) CRM
2 2 (12.50%) Incident Management
3 1 (6.25%) Logistics
3 1 (6.25%) Mentoring
Programming Languages
1 5 (31.25%) SQL
2 3 (18.75%) PowerShell
3 2 (12.50%) VB
Qualifications
1 2 (12.50%) MCP
1 2 (12.50%) MCSE
1 2 (12.50%) MCSA
1 2 (12.50%) Microsoft Certification
1 2 (12.50%) MCTS
1 2 (12.50%) MCITP
2 1 (6.25%) SC Cleared
2 1 (6.25%) Security Cleared
System Software
1 9 (56.25%) Active Directory
2 3 (18.75%) Terminal Services
Vendors
1 14 (87.50%) Microsoft
2 4 (25.00%) Cisco
3 1 (6.25%) HP