The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Southampton region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 56 61 78
Rank change year-on-year
+5 +17
Permanent jobs requiring a Service Desk Analyst 30 32 11
As % of all permanent IT jobs located in Southampton 3.47% 3.55% 1.27%
As % of the Job Titles category 3.66% 3.65% 1.29%
Number of salaries quoted 28 32 11
Average salary £20,375 £18,000 £22,000
Average salary % change year-on-year
+13.19% -18.18%
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
819 877 852
As % of all permanent IT jobs located in Southampton 94.79% 97.34% 98.16%
Number of salaries quoted 724 827 817
Average salary £36,500 £35,000 £37,500
Average salary % change year-on-year
+4.28% -6.66%
90% offered a salary of more than £21,500 £22,000 £23,000
10% offered a salary of more than £55,000 £52,500 £48,300
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
Hampshire

Service Desk Analyst
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Southampton

Service Desk Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Southampton region.

Service Desk Analyst Salary Trend in Southampton

Service Desk Analyst
Top 30 Related IT Skills in Southampton

For the 6 months to 31 July 2014, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 23 (50.00%) Windows
2 20 (43.48%) ITIL
2 20 (43.48%) Microsoft
3 18 (39.13%) Active Directory
3 18 (39.13%) A+ Certification
3 18 (39.13%) MS Office
4 11 (23.91%) Remedy
4 11 (23.91%) SC Cleared
4 11 (23.91%) Security Cleared
5 10 (21.74%) Windows XP
6 8 (17.39%) MS Exchange
6 8 (17.39%) Retail
7 7 (15.22%) Wireless
7 7 (15.22%) MCITP
7 7 (15.22%) Microsoft Certification
7 7 (15.22%) Exchange Server 2007
7 7 (15.22%) VoIP
7 7 (15.22%) SAP
7 7 (15.22%) MCP
7 7 (15.22%) Service Delivery
7 7 (15.22%) EPoS
7 7 (15.22%) Software Distribution
8 6 (13.04%) MS Excel
8 6 (13.04%) WAN
9 5 (10.87%) LAN
9 5 (10.87%) SLA
9 5 (10.87%) Telecoms
9 5 (10.87%) MCDST
9 5 (10.87%) Exchange Server 2003
10 4 (8.70%) Problem Management

Service Desk Analyst
Top Related IT Skills in Southampton by Category

For the 6 months to 31 July 2014, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (17.39%) MS Exchange
2 7 (15.22%) Exchange Server 2007
3 5 (10.87%) Exchange Server 2003
4 1 (2.17%) SharePoint
4 1 (2.17%) Exchange Server 2010
Applications
1 18 (39.13%) MS Office
2 6 (13.04%) MS Excel
Communications & Networking
1 7 (15.22%) Wireless
1 7 (15.22%) VoIP
2 6 (13.04%) WAN
3 5 (10.87%) LAN
4 1 (2.17%) DNS
4 1 (2.17%) Firewall
General
1 8 (17.39%) Retail
2 5 (10.87%) Telecoms
3 2 (4.35%) German Language
4 1 (2.17%) Italian Language
4 1 (2.17%) Norwegian Language
4 1 (2.17%) Spanish Language
4 1 (2.17%) Danish Language
4 1 (2.17%) Finnish Language
4 1 (2.17%) French Language
Miscellaneous
1 7 (15.22%) EPoS
Operating Systems
1 23 (50.00%) Windows
2 10 (21.74%) Windows XP
3 3 (6.52%) Windows Server 2003
3 3 (6.52%) Windows Server 2008
3 3 (6.52%) Windows Server 2012
4 2 (4.35%) Windows 8
5 1 (2.17%) Windows Vista
5 1 (2.17%) Windows 7
Processes & Methodologies
1 20 (43.48%) ITIL
2 7 (15.22%) Service Delivery
2 7 (15.22%) Software Distribution
3 4 (8.70%) Problem Management
3 4 (8.70%) Incident Management
3 4 (8.70%) Configuration Management
3 4 (8.70%) Change Management
3 4 (8.70%) Service Desk Management
4 2 (4.35%) Business Intelligence
Programming Languages
1 1 (2.17%) SQL
Qualifications
1 18 (39.13%) A+ Certification
2 11 (23.91%) SC Cleared
2 11 (23.91%) Security Cleared
3 7 (15.22%) MCITP
3 7 (15.22%) Microsoft Certification
3 7 (15.22%) MCP
4 5 (10.87%) MCDST
5 2 (4.35%) MCTS
5 2 (4.35%) MCSE
5 2 (4.35%) MCSA
6 1 (2.17%) Cisco Certification
6 1 (2.17%) CCNP
6 1 (2.17%) CCNA
Quality Assurance & Compliance
1 5 (10.87%) SLA
System Software
1 18 (39.13%) Active Directory
Vendors
1 20 (43.48%) Microsoft
2 11 (23.91%) Remedy
3 7 (15.22%) SAP
4 1 (2.17%) Cisco
4 1 (2.17%) VMware