The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 74 73 70
Rank change year-on-year
-1 -3
Permanent jobs requiring a Service Desk Analyst 16 21 18
As % of all permanent IT jobs located in Southampton 2.05% 2.23% 1.99%
As % of the Job Titles category 2.08% 2.26% 2.04%
Number of salaries quoted 16 20 18
Average salary £19,000 £21,000 £20,500
Average salary % change year-on-year
-9.52% +2.43%
90% offered a salary of more than £18,500 £18,500 £18,350
10% offered a salary of more than £20,500 £23,000 £20,750
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
770 931 883
As % of all permanent IT jobs located in Southampton 98.84% 98.94% 97.57%
Number of salaries quoted 716 758 765
Average salary £41,500 £37,500 £37,500
Average salary % change year-on-year
+10.66% -
90% offered a salary of more than £25,000 £23,000 £22,500
10% offered a salary of more than £55,000 £52,500 £60,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Southampton

Service Desk Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Southampton region.

Service Desk Analyst Salary Trend in Southampton

Service Desk Analyst
Top 30 Related IT Skills in Southampton

For the 6 months to 12 February 2016, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 26 (63.41%) Windows
1 26 (63.41%) Microsoft
2 22 (53.66%) ITIL
3 17 (41.46%) SLA
4 12 (29.27%) Service Management
4 12 (29.27%) EPoS
4 12 (29.27%) Linux
4 12 (29.27%) VoIP
4 12 (29.27%) SAP
4 12 (29.27%) CRM
5 11 (26.83%) MS Office
6 9 (21.95%) MS Excel
6 9 (21.95%) Active Directory
7 5 (12.20%) WAN
7 5 (12.20%) Windows XP
7 5 (12.20%) MS Exchange
7 5 (12.20%) LAN
7 5 (12.20%) Exchange Server 2003
7 5 (12.20%) Analytical Skills
7 5 (12.20%) Exchange Server 2007
8 4 (9.76%) SC Cleared
8 4 (9.76%) Security Cleared
8 4 (9.76%) Incident Management
8 4 (9.76%) A+ Certification
8 4 (9.76%) Cisco
9 3 (7.32%) ITIL V3
9 3 (7.32%) Network+ Certification
10 2 (4.88%) Service Desk Management
10 2 (4.88%) Mentoring
10 2 (4.88%) Ticket Management

Service Desk Analyst
Top Related IT Skills in Southampton by Category

For the 6 months to 12 February 2016, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.20%) Exchange Server 2003
1 5 (12.20%) Exchange Server 2007
1 5 (12.20%) MS Exchange
Applications
1 11 (26.83%) MS Office
2 9 (21.95%) MS Excel
Communications & Networking
1 12 (29.27%) VoIP
2 5 (12.20%) LAN
2 5 (12.20%) WAN
Miscellaneous
1 12 (29.27%) EPoS
2 5 (12.20%) Analytical Skills
Operating Systems
1 26 (63.41%) Windows
2 12 (29.27%) Linux
3 5 (12.20%) Windows XP
Processes & Methodologies
1 22 (53.66%) ITIL
2 12 (29.27%) CRM
2 12 (29.27%) Service Management
3 4 (9.76%) Incident Management
4 3 (7.32%) ITIL V3
5 2 (4.88%) Mentoring
5 2 (4.88%) Service Desk Management
5 2 (4.88%) Ticket Management
6 1 (2.44%) Change Management
6 1 (2.44%) Configuration Management
6 1 (2.44%) Problem Management
Qualifications
1 4 (9.76%) A+ Certification
1 4 (9.76%) SC Cleared
1 4 (9.76%) Security Cleared
2 3 (7.32%) Network+ Certification
3 1 (2.44%) MCP
Quality Assurance & Compliance
1 17 (41.46%) SLA
2 1 (2.44%) Data Quality
System Software
1 9 (21.95%) Active Directory
Vendors
1 26 (63.41%) Microsoft
2 12 (29.27%) SAP
3 4 (9.76%) Cisco
Southampton, Hampshire
Connectus
Salary: £17000 - £20000 per annum
Posted: 1 hour ago
Southampton, Hampshire
Connectus
Salary: £20000 - £22000 per annum
Posted: Yesterday