The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Southampton region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 68 89 57
Rank change year-on-year
+21 -32
Permanent jobs requiring a Service Desk Analyst 20 7 11
As % of all permanent IT jobs located in Southampton 2.389% 0.747% 1.806%
As % of the Job Titles category 2.442% 0.765% 1.868%
Number of salaries quoted 19 7 9
Average salary £20,000 £20,000 £19,500
Average salary % change year-on-year
- +2.56%
90% offered a salary of more than £18,900 £15,000 £17,500
10% offered a salary of more than £22,000 £22,000 £22,800
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Southampton
Permanent IT job ads with a match in the
Job Titles category
819 915 589
As % of all permanent IT jobs located in Southampton 97.85% 97.65% 96.72%
Number of salaries quoted 746 855 532
Average salary £37,500 £38,500 £35,000
Average salary % change year-on-year
-2.59% +10.00%
90% offered a salary of more than £24,000 £23,000 £23,000
10% offered a salary of more than £60,000 £60,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
Hampshire

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Southampton region as a proportion of the total demand within the Job Titles category.

Southampton Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Southampton region.

Southampton Service Desk Analyst Salary Trend

Service Desk Analyst
Top 29 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 17 (60.71%) Microsoft
2 12 (42.86%) Active Directory
3 11 (39.29%) MS Excel
4 10 (35.71%) Service Management
5 7 (25.00%) Windows
6 6 (21.43%) MS Office
7 5 (17.86%) A+ Certification
7 5 (17.86%) ITIL
8 4 (14.29%) Cisco
8 4 (14.29%) Windows XP
8 4 (14.29%) Windows Vista
9 3 (10.71%) Windows 7
9 3 (10.71%) Time Management
9 3 (10.71%) SLA
10 2 (7.143%) VoIP
10 2 (7.143%) SAP
10 2 (7.143%) Linux
10 2 (7.143%) Retail
10 2 (7.143%) EPoS
10 2 (7.143%) Wireless
10 2 (7.143%) Software Distribution
11 1 (3.571%) Windows Server 2003
11 1 (3.571%) SC Cleared
11 1 (3.571%) Security Cleared
11 1 (3.571%) Windows Server 2008
11 1 (3.571%) Windows 2000
11 1 (3.571%) Lotus Notes
11 1 (3.571%) MS Exchange
11 1 (3.571%) Lotus

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.571%) Lotus Notes
1 1 (3.571%) MS Exchange
Applications
1 11 (39.29%) MS Excel
2 6 (21.43%) MS Office
Communications & Networking
1 2 (7.143%) VoIP
1 2 (7.143%) Wireless
General
1 2 (7.143%) Retail
Miscellaneous
1 2 (7.143%) EPoS
Operating Systems
1 7 (25.00%) Windows
2 4 (14.29%) Windows XP
2 4 (14.29%) Windows Vista
3 3 (10.71%) Windows 7
4 2 (7.143%) Linux
5 1 (3.571%) Windows Server 2003
5 1 (3.571%) Windows Server 2008
5 1 (3.571%) Windows 2000
Processes & Methodologies
1 10 (35.71%) Service Management
2 5 (17.86%) ITIL
3 3 (10.71%) Time Management
4 2 (7.143%) Software Distribution
Qualifications
1 5 (17.86%) A+ Certification
2 1 (3.571%) SC Cleared
2 1 (3.571%) Security Cleared
Quality Assurance & Compliance
1 3 (10.71%) SLA
System Software
1 12 (42.86%) Active Directory
Vendors
1 17 (60.71%) Microsoft
2 4 (14.29%) Cisco
3 2 (7.143%) SAP
4 1 (3.571%) Lotus
Southampton, Hampshire
The Support Analyst will ideally have experience in troubleshooting Microsoft Applications and an understanding of Active Directory, Exchange and Remote Assistance is desirable. The use of a Service...
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum
Posted: 21 May 2013