The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 55 57 86
Rank change year-on-year
+2 +29
Permanent jobs requiring a Service Desk Analyst 33 35 10
As % of all permanent IT jobs located in Southampton 3.86% 4.02% 1.15%
As % of the Job Titles category 4.04% 4.12% 1.18%
Number of salaries quoted 31 35 10
Average salary £20,750 £17,750 £22,000
Average salary % change year-on-year
+16.90% -19.31%
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
816 850 844
As % of all permanent IT jobs located in Southampton 95.33% 97.70% 97.12%
Number of salaries quoted 725 812 796
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £21,500 £21,750 £25,000
10% offered a salary of more than £52,500 £55,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Southampton

Service Desk Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Southampton region.

Service Desk Analyst Salary Trend in Southampton

Service Desk Analyst
Top 30 Related IT Skills in Southampton

For the 6 months to 2 September 2014, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 25 (51.02%) Windows
2 23 (46.94%) Microsoft
3 21 (42.86%) MS Office
4 20 (40.82%) ITIL
4 20 (40.82%) A+ Certification
5 17 (34.69%) Active Directory
6 13 (26.53%) Remedy
6 13 (26.53%) SC Cleared
6 13 (26.53%) Security Cleared
7 11 (22.45%) Windows XP
8 9 (18.37%) MS Exchange
8 9 (18.37%) MS Excel
8 9 (18.37%) MCP
8 9 (18.37%) Microsoft Certification
8 9 (18.37%) MCITP
9 8 (16.33%) Wireless
9 8 (16.33%) Retail
9 8 (16.33%) Exchange Server 2007
9 8 (16.33%) EPoS
9 8 (16.33%) SAP
9 8 (16.33%) VoIP
9 8 (16.33%) Software Distribution
10 7 (14.29%) Service Delivery
11 5 (10.20%) Windows Server 2003
11 5 (10.20%) WAN
11 5 (10.20%) SLA
11 5 (10.20%) Windows Server 2008
11 5 (10.20%) Telecoms
11 5 (10.20%) MCDST
11 5 (10.20%) Windows Server 2012

Service Desk Analyst
Top Related IT Skills in Southampton by Category

For the 6 months to 2 September 2014, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (18.37%) MS Exchange
2 8 (16.33%) Exchange Server 2007
3 4 (8.16%) Exchange Server 2003
4 1 (2.04%) Exchange Server 2010
4 1 (2.04%) SharePoint
Applications
1 21 (42.86%) MS Office
2 9 (18.37%) MS Excel
Communications & Networking
1 8 (16.33%) VoIP
1 8 (16.33%) Wireless
2 5 (10.20%) WAN
3 4 (8.16%) LAN
4 1 (2.04%) DNS
4 1 (2.04%) Firewall
General
1 8 (16.33%) Retail
2 5 (10.20%) Telecoms
3 4 (8.16%) German Language
4 3 (6.12%) Italian Language
4 3 (6.12%) Spanish Language
4 3 (6.12%) French Language
5 2 (4.08%) Danish Language
5 2 (4.08%) Finnish Language
5 2 (4.08%) Norwegian Language
Miscellaneous
1 8 (16.33%) EPoS
Operating Systems
1 25 (51.02%) Windows
2 11 (22.45%) Windows XP
3 5 (10.20%) Windows Server 2003
3 5 (10.20%) Windows Server 2008
3 5 (10.20%) Windows Server 2012
4 4 (8.16%) Windows 8
5 1 (2.04%) Windows 7
5 1 (2.04%) Windows Vista
Processes & Methodologies
1 20 (40.82%) ITIL
2 8 (16.33%) Software Distribution
3 7 (14.29%) Service Delivery
4 4 (8.16%) Change Management
4 4 (8.16%) Incident Management
4 4 (8.16%) Problem Management
4 4 (8.16%) Service Desk Management
4 4 (8.16%) Mentoring
4 4 (8.16%) Business Intelligence
4 4 (8.16%) Configuration Management
Programming Languages
1 1 (2.04%) C
1 1 (2.04%) SQL
Qualifications
1 20 (40.82%) A+ Certification
2 13 (26.53%) SC Cleared
2 13 (26.53%) Security Cleared
3 9 (18.37%) Microsoft Certification
3 9 (18.37%) MCITP
3 9 (18.37%) MCP
4 5 (10.20%) MCDST
5 4 (8.16%) MCTS
5 4 (8.16%) MCSE
5 4 (8.16%) MCSA
6 1 (2.04%) CCNP
6 1 (2.04%) CCNA
6 1 (2.04%) Cisco Certification
Quality Assurance & Compliance
1 5 (10.20%) SLA
System Software
1 17 (34.69%) Active Directory
Vendors
1 23 (46.94%) Microsoft
2 13 (26.53%) Remedy
3 8 (16.33%) SAP
4 1 (2.04%) Cisco
4 1 (2.04%) VMware