The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Southampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 74 58 79
Rank change year-on-year
-16 +21
Permanent jobs requiring a Service Desk Analyst 9 31 7
As % of all permanent IT jobs located in Southampton 1.11% 3.53% 0.85%
As % of the Job Titles category 1.16% 3.61% 0.88%
Number of salaries quoted 9 30 7
Average salary £19,000 £18,500 £17,500
Average salary % change year-on-year
+2.70% +5.71%
90% offered a salary of more than £18,450 £17,500 £16,100
10% offered a salary of more than £20,150 £21,325 £96,200
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
Hampshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Southampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Southampton
Permanent IT job ads with a match in the
Job Titles category
778 859 797
As % of all permanent IT jobs located in Southampton 95.81% 97.95% 96.61%
Number of salaries quoted 666 744 746
Average salary £38,500 £35,000 £37,500
Average salary % change year-on-year
+10.00% -6.66%
90% offered a salary of more than £23,500 £22,500 £25,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Southampton

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Southampton region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Southampton

Service Desk Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Southampton region.

Service Desk Analyst Salary Trend in Southampton

Service Desk Analyst
Top 30 Related IT Skills in Southampton

For the 6 months to 19 December 2014, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 20 (57.14%) Microsoft
1 20 (57.14%) Windows
2 17 (48.57%) ITIL
2 17 (48.57%) MS Office
3 13 (37.14%) A+ Certification
4 12 (34.29%) MS Excel
5 9 (25.71%) Remedy
5 9 (25.71%) SC Cleared
5 9 (25.71%) Security Cleared
5 9 (25.71%) Active Directory
6 8 (22.86%) MCP
6 8 (22.86%) Microsoft Certification
7 7 (20.00%) MCITP
7 7 (20.00%) Analytical Skills
8 6 (17.14%) Exchange Server 2007
8 6 (17.14%) SLA
8 6 (17.14%) MS Exchange
8 6 (17.14%) Windows XP
9 5 (14.29%) Software Distribution
9 5 (14.29%) SAP
9 5 (14.29%) MCSA
9 5 (14.29%) VoIP
9 5 (14.29%) Wireless
9 5 (14.29%) EPoS
9 5 (14.29%) Retail
10 4 (11.43%) MCSE
10 4 (11.43%) MCTS
10 4 (11.43%) Configuration Management
10 4 (11.43%) Service Delivery
10 4 (11.43%) Change Management

Service Desk Analyst
Top Related IT Skills in Southampton by Category

For the 6 months to 19 December 2014, IT jobs across the Southampton region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (17.14%) MS Exchange
1 6 (17.14%) Exchange Server 2007
2 2 (5.71%) Exchange Server 2003
Applications
1 17 (48.57%) MS Office
2 12 (34.29%) MS Excel
Communications & Networking
1 5 (14.29%) VoIP
1 5 (14.29%) Wireless
2 2 (5.71%) LAN
2 2 (5.71%) WAN
3 1 (2.86%) TCP/IP
General
1 5 (14.29%) Retail
2 3 (8.57%) Telecoms
2 3 (8.57%) Spanish Language
2 3 (8.57%) French Language
2 3 (8.57%) German Language
2 3 (8.57%) Italian Language
3 2 (5.71%) Norwegian Language
3 2 (5.71%) Danish Language
3 2 (5.71%) Finnish Language
Miscellaneous
1 7 (20.00%) Analytical Skills
2 5 (14.29%) EPoS
Operating Systems
1 20 (57.14%) Windows
2 6 (17.14%) Windows XP
3 4 (11.43%) Windows Server 2003
3 4 (11.43%) Windows Server 2008
3 4 (11.43%) Windows 8
3 4 (11.43%) Windows Server 2012
Processes & Methodologies
1 17 (48.57%) ITIL
2 5 (14.29%) Software Distribution
3 4 (11.43%) Service Desk Management
3 4 (11.43%) Mentoring
3 4 (11.43%) Configuration Management
3 4 (11.43%) Service Delivery
3 4 (11.43%) Change Management
3 4 (11.43%) Incident Management
3 4 (11.43%) Problem Management
4 3 (8.57%) Business Intelligence
5 1 (2.86%) ITIL V2
Programming Languages
1 1 (2.86%) C
Qualifications
1 13 (37.14%) A+ Certification
2 9 (25.71%) SC Cleared
2 9 (25.71%) Security Cleared
3 8 (22.86%) MCP
3 8 (22.86%) Microsoft Certification
4 7 (20.00%) MCITP
5 5 (14.29%) MCSA
6 4 (11.43%) MCSE
6 4 (11.43%) MCTS
7 3 (8.57%) MCDST
Quality Assurance & Compliance
1 6 (17.14%) SLA
System Software
1 9 (25.71%) Active Directory
Vendors
1 20 (57.14%) Microsoft
2 9 (25.71%) Remedy
3 5 (14.29%) SAP