The table below looks at the statistics for Service Management skills in IT jobs advertised for the Staffordshire region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 26 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 61 64 68
Rank change year-on-year
+3 +4
Permanent jobs citing Service Management 10 9 11
As % of all permanent IT jobs located in Staffordshire 1.78% 1.51% 1.50%
As % of the Processes & Methodologies category 1.94% 1.66% 1.86%
Number of salaries quoted 9 7 11
Median salary £25,750 £19,000 £35,000
Median salary % change year-on-year
+35.52% -45.71%
90% offered a salary of more than £18,975 £19,000 £22,000
10% offered a salary of more than £55,250 £25,000 £42,500
UK excluding London median salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Staffordshire region.

Processes & Methodologies Category
Staffordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
516 541 592
As % of all permanent IT jobs located in Staffordshire 91.81% 90.77% 80.98%
Number of salaries quoted 461 466 464
Median salary £42,500 £38,500 £37,500
Median salary % change year-on-year
+10.38% +2.66%
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Staffordshire

The demand trend of job ads across the Staffordshire region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Staffordshire

Service Management
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Staffordshire region.

Service Management Salary Trend in Staffordshire

Service Management
Salary Histogram in Staffordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Staffordshire region over the 3 months to 26 September 2016.

Service Management Salary Histogram in Staffordshire

Service Management
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Staffordshire region over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent -3 5 £24,250 -3.00%
Stafford - 2 £40,750 -
Tamworth +1 1 £19,000 -
Burton-upon-Trent - 1 £18,750 -
Cannock - 1 £55,000 -
Service Management
West Midlands

Service Management
Top 30 Related IT Skills in Staffordshire

For the 6 months to 26 September 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Staffordshire region with a requirement for Service Management.

1 11 (55.00%) MS Office
1 11 (55.00%) Microsoft
2 10 (50.00%) MS Excel
3 9 (45.00%) ITIL
4 8 (40.00%) Windows
4 8 (40.00%) Microsoft Certification
5 6 (30.00%) Active Directory
5 6 (30.00%) MCSE
5 6 (30.00%) CRM
6 5 (25.00%) MS Exchange
7 4 (20.00%) Network Monitoring
7 4 (20.00%) Office Communications Server
7 4 (20.00%) Skype for Business
7 4 (20.00%) ITIL V3
7 4 (20.00%) Root Cause Analysis
7 4 (20.00%) LANDesk
7 4 (20.00%) SCOM
7 4 (20.00%) Video Conferencing
7 4 (20.00%) Remedy
8 3 (15.00%) SAN
8 3 (15.00%) LAN
8 3 (15.00%) WAN
8 3 (15.00%) DHCP
8 3 (15.00%) TCP/IP
8 3 (15.00%) VPN
8 3 (15.00%) DNS
8 3 (15.00%) SLA
8 3 (15.00%) PRINCE2
8 3 (15.00%) ITSM
8 3 (15.00%) Security Cleared

Service Management
Top Related IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (25.00%) MS Exchange
2 4 (20.00%) Office Communications Server
2 4 (20.00%) Skype for Business
3 2 (10.00%) Exchange Server 2010
Applications
1 11 (55.00%) MS Office
2 10 (50.00%) MS Excel
Communications & Networking
1 3 (15.00%) DHCP
1 3 (15.00%) DNS
1 3 (15.00%) LAN
1 3 (15.00%) SAN
1 3 (15.00%) TCP/IP
1 3 (15.00%) VPN
1 3 (15.00%) WAN
2 1 (5.00%) Network Security
Database & Business Intelligence
1 1 (5.00%) SQL Server
General
1 2 (10.00%) Manufacturing
1 2 (10.00%) Marketing
2 1 (5.00%) Retail
Job Titles
1 6 (30.00%) 2nd Line Support
2 5 (25.00%) 2nd Line Engineer
2 5 (25.00%) 2nd Line Support Engineer
2 5 (25.00%) Support Engineer
3 4 (20.00%) Lync Engineer
4 3 (15.00%) Analyst
5 2 (10.00%) Head of Client Services
5 2 (10.00%) IT Engineer
5 2 (10.00%) IT Support
5 2 (10.00%) IT Support Engineer
6 1 (5.00%) 1st Line Support Analyst
6 1 (5.00%) 2nd Line Desktop Support Engineer
6 1 (5.00%) 2nd Line Support Technician
6 1 (5.00%) CISSP Analyst
6 1 (5.00%) CISSP Engineer
6 1 (5.00%) Citrix Support Engineer
6 1 (5.00%) Exchange Engineer
6 1 (5.00%) Exchange Support
6 1 (5.00%) Network Security Analyst
6 1 (5.00%) Senior IT Manager
Miscellaneous
1 4 (20.00%) Video Conferencing
2 3 (15.00%) Driving Licence
3 2 (10.00%) Blackberry
3 2 (10.00%) Life Science
3 2 (10.00%) Social Media
4 1 (5.00%) Analytical Skills
4 1 (5.00%) Management Information System
Operating Systems
1 8 (40.00%) Windows
2 3 (15.00%) Windows 7
2 3 (15.00%) Windows 8
2 3 (15.00%) Windows Server
2 3 (15.00%) Windows Server 2008
3 1 (5.00%) Windows Server 2003
3 1 (5.00%) Windows Vista
3 1 (5.00%) Windows XP
Processes & Methodologies
1 9 (45.00%) ITIL
2 6 (30.00%) CRM
3 4 (20.00%) ITIL V3
3 4 (20.00%) Network Monitoring
3 4 (20.00%) Root Cause Analysis
4 3 (15.00%) ITSM
4 3 (15.00%) PRINCE2
5 2 (10.00%) Change Control
5 2 (10.00%) Digital Marketing
5 2 (10.00%) Email Marketing
5 2 (10.00%) Line Management
5 2 (10.00%) Mentoring
5 2 (10.00%) Mobile Marketing
5 2 (10.00%) Problem Management
5 2 (10.00%) Project Management
5 2 (10.00%) SDLC
5 2 (10.00%) Service Delivery
5 2 (10.00%) Social Media Marketing
6 1 (5.00%) IT Governance
6 1 (5.00%) SIEM
Programming Languages
1 2 (10.00%) Lingo
2 1 (5.00%) SQL
Qualifications
1 8 (40.00%) Microsoft Certification
2 6 (30.00%) MCSE
3 3 (15.00%) Security Cleared
4 1 (5.00%) CCNA
4 1 (5.00%) CCNP
4 1 (5.00%) CCSA
4 1 (5.00%) CEH
4 1 (5.00%) Cisco Certification
4 1 (5.00%) CISMP
4 1 (5.00%) CISSP
4 1 (5.00%) Degree
4 1 (5.00%) MCSA
4 1 (5.00%) SSCP
Quality Assurance & Compliance
1 3 (15.00%) SLA
2 1 (5.00%) ISO/IEC 27001
2 1 (5.00%) PCI DSS
System Software
1 6 (30.00%) Active Directory
2 3 (15.00%) VMware Infrastructure
Systems Management
1 4 (20.00%) SCOM
Vendors
1 11 (55.00%) Microsoft
2 4 (20.00%) LANDesk
2 4 (20.00%) Remedy
3 3 (15.00%) VMware
4 1 (5.00%) Citrix
4 1 (5.00%) Qualys