The table below looks at the statistics for Service Management skills in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 66 68 49
Rank change year-on-year
+2 -19
Permanent jobs citing Service Management 7 12 24
As % of all permanent IT jobs located in Staffordshire 1.07% 1.65% 3.65%
As % of the Processes & Methodologies category 1.23% 2.19% 4.47%
Number of salaries quoted 2 12 17
Average salary £37,000 £35,000 £35,000
Average salary % change year-on-year
+5.71% -
90% offered a salary of more than £22,600 £23,300 £20,800
10% offered a salary of more than £51,400 £54,000 £45,000
UK excluding London average salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Staffordshire region.

Processes & Methodologies Category
Staffordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
571 549 537
As % of all permanent IT jobs located in Staffordshire 87.04% 75.41% 81.74%
Number of salaries quoted 483 435 466
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £28,000 £24,500 £27,000
10% offered a salary of more than £55,000 £59,000 £57,500
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Service Management
Jobs Demand Trend in Staffordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Staffordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Staffordshire

Service Management
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Staffordshire region.

Service Management Salary Trend in Staffordshire

Service Management
Salary Histogram in Staffordshire

This chart provides a salary histogram for IT jobs citing Service Management across the Staffordshire region over the 3 months to 31 July 2015.

Service Management Salary Histogram in Staffordshire

Service Management
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Staffordshire region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lichfield - 3 - -
Tamworth - 3 £19,000 -
Stoke-on-Trent +2 1 £55,000 +150.00%
Service Management
West Midlands

Service Management
Top 30 Related IT Skills in Staffordshire

For the 6 months to 31 July 2015, IT jobs across the Staffordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 6 (54.55%) ITIL
2 4 (36.36%) ITSM
2 4 (36.36%) Windows
2 4 (36.36%) MS Office
2 4 (36.36%) SLA
2 4 (36.36%) Microsoft
2 4 (36.36%) Service Delivery
2 4 (36.36%) Windows 7
3 3 (27.27%) Degree
3 3 (27.27%) Windows Vista
3 3 (27.27%) Data Centre
3 3 (27.27%) Windows XP
3 3 (27.27%) Windows Server 2003
4 2 (18.18%) MPLS
4 2 (18.18%) Cisco Certification
4 2 (18.18%) Sarbanes-Oxley
4 2 (18.18%) CheckPoint
4 2 (18.18%) Wireless
4 2 (18.18%) Cisco
4 2 (18.18%) CCNP
4 2 (18.18%) CCNA
4 2 (18.18%) SQL
4 2 (18.18%) MS Excel
4 2 (18.18%) LAN
4 2 (18.18%) WLAN
4 2 (18.18%) WAN
4 2 (18.18%) Firewall
4 2 (18.18%) Stakeholder Management
4 2 (18.18%) Programme Management
4 2 (18.18%) Load Balancing

Service Management
Top Related IT Skills in Staffordshire by Category

For the 6 months to 31 July 2015, IT jobs across the Staffordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (9.09%) MS Exchange
1 1 (9.09%) Exchange Server 2010
Applications
1 4 (36.36%) MS Office
2 2 (18.18%) MS Excel
Communications & Networking
1 2 (18.18%) LAN
1 2 (18.18%) WLAN
1 2 (18.18%) WAN
1 2 (18.18%) MPLS
1 2 (18.18%) Firewall
1 2 (18.18%) Wireless
2 1 (9.09%) DHCP
2 1 (9.09%) VPN
2 1 (9.09%) DNS
2 1 (9.09%) SAN
General
1 1 (9.09%) Finance
Job Titles
1 5 (45.45%) Analyst
2 3 (27.27%) Support Analyst
2 3 (27.27%) Technical Support
2 3 (27.27%) Head of IT
2 3 (27.27%) Head of Managed Services
3 2 (18.18%) 2nd Line Support Analyst
3 2 (18.18%) 2nd Line Support
3 2 (18.18%) Network Analyst
4 1 (9.09%) IT Support Technician
4 1 (9.09%) Relationships Manager
4 1 (9.09%) Business Manager
4 1 (9.09%) Cisco Network Analyst
4 1 (9.09%) 1st Line Support
4 1 (9.09%) Support Technician
4 1 (9.09%) 1st Line Support Analyst
4 1 (9.09%) IT Support
4 1 (9.09%) Engagement Manager
4 1 (9.09%) Business Engagement Manager
4 1 (9.09%) Service Architect
4 1 (9.09%) Architect
Miscellaneous
1 3 (27.27%) Data Centre
Operating Systems
1 4 (36.36%) Windows
1 4 (36.36%) Windows 7
2 3 (27.27%) Windows XP
2 3 (27.27%) Windows Server 2003
2 3 (27.27%) Windows Vista
3 1 (9.09%) Windows Server 2008
Processes & Methodologies
1 6 (54.55%) ITIL
2 4 (36.36%) Service Delivery
2 4 (36.36%) ITSM
3 2 (18.18%) Load Balancing
3 2 (18.18%) Stakeholder Management
3 2 (18.18%) Programme Management
4 1 (9.09%) Business Analysis
4 1 (9.09%) Problem Management
4 1 (9.09%) Portfolio Management
4 1 (9.09%) Continuous Improvement
4 1 (9.09%) Demand Management
4 1 (9.09%) Risk Management
4 1 (9.09%) Project Management
Programming Languages
1 2 (18.18%) SQL
Qualifications
1 3 (27.27%) Degree
2 2 (18.18%) CCNP
2 2 (18.18%) CCNA
2 2 (18.18%) Cisco Certification
3 1 (9.09%) ITIL Certification
Quality Assurance & Compliance
1 4 (36.36%) SLA
2 2 (18.18%) Sarbanes-Oxley
System Software
1 1 (9.09%) Active Directory
Vendors
1 4 (36.36%) Microsoft
2 2 (18.18%) CheckPoint
2 2 (18.18%) Cisco