The table below looks at the statistics for Service Management skills in IT jobs advertised for the Staffordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 69 64 51
Rank change year-on-year
-5 -13
Permanent jobs citing Service Management 1 6 18
As % of all permanent IT jobs located in Staffordshire 0.16% 1.12% 3.40%
As % of the Processes & Methodologies category 0.19% 1.38% 4.19%
Number of salaries quoted 1 6 16
Average salary £23,500 £50,000 £36,250
Average salary % change year-on-year
-53.00% +37.93%
UK excluding London average salary £43,125 £45,000 £43,306
% change year-on-year
-4.16% +3.91%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Staffordshire region.

Processes & Methodologies Category
Staffordshire
Permanent IT job ads with a match in the
Processes & Methodologies category
531 434 430
As % of all permanent IT jobs located in Staffordshire 85.65% 80.67% 81.13%
Number of salaries quoted 484 380 374
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £28,500 £28,445 £24,000
10% offered a salary of more than £52,500 £60,000 £55,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in Staffordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Staffordshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Staffordshire

Service Management
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Staffordshire region.

Service Management Salary Trend in Staffordshire

Service Management
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Staffordshire region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent -3 1 £23,500 -53.00%
Service Management
West Midlands

Service Management
Top 30 Related IT Skills in Staffordshire

For the 6 months to 13 February 2016, IT jobs across the Staffordshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 8 (61.54%) ITIL
2 7 (53.85%) Windows
2 7 (53.85%) MS Excel
2 7 (53.85%) Microsoft
2 7 (53.85%) MS Office
3 5 (38.46%) ITSM
3 5 (38.46%) Windows 7
4 4 (30.77%) Driving Licence
4 4 (30.77%) Windows XP
4 4 (30.77%) SQL
4 4 (30.77%) VPN
4 4 (30.77%) Security Cleared
5 3 (23.08%) Data Centre
5 3 (23.08%) SLA
5 3 (23.08%) Cisco
5 3 (23.08%) ADSL
5 3 (23.08%) LAN
5 3 (23.08%) WLAN
5 3 (23.08%) WAN
5 3 (23.08%) Windows Server 2003
5 3 (23.08%) MPLS
5 3 (23.08%) CCNA
5 3 (23.08%) Cisco Certification
5 3 (23.08%) Windows Vista
5 3 (23.08%) Load Balancing
5 3 (23.08%) Problem Management
5 3 (23.08%) SC Cleared
5 3 (23.08%) Wi-Fi
5 3 (23.08%) Wireless
5 3 (23.08%) Firewall

Service Management
Top Related IT Skills in Staffordshire by Category

For the 6 months to 13 February 2016, IT jobs across the Staffordshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.69%) Exchange Server 2010
1 1 (7.69%) MS Exchange
Applications
1 7 (53.85%) MS Excel
1 7 (53.85%) MS Office
2 1 (7.69%) MS PowerPoint
Communications & Networking
1 4 (30.77%) VPN
2 3 (23.08%) ADSL
2 3 (23.08%) Firewall
2 3 (23.08%) LAN
2 3 (23.08%) MPLS
2 3 (23.08%) WAN
2 3 (23.08%) Wi-Fi
2 3 (23.08%) Wireless
2 3 (23.08%) WLAN
3 1 (7.69%) DHCP
3 1 (7.69%) DNS
3 1 (7.69%) SAN
Database & Business Intelligence
1 2 (15.38%) SQL Server
2 1 (7.69%) SQL Server 2000
General
1 2 (15.38%) Manufacturing
Job Titles
1 6 (46.15%) Analyst
2 3 (23.08%) 1st Line Support
2 3 (23.08%) IT Support
2 3 (23.08%) Network Analyst
2 3 (23.08%) Support Analyst
3 2 (15.38%) 1st Line Support Analyst
3 2 (15.38%) Applications Support
4 1 (7.69%) 1st Line Technical Support
4 1 (7.69%) 2nd/3rd Line Support
4 1 (7.69%) 2nd/3rd Line Support Engineer
4 1 (7.69%) 3rd Line Support
4 1 (7.69%) 3rd Line Support Engineer
4 1 (7.69%) Cisco Analyst
4 1 (7.69%) Cisco Network Analyst
4 1 (7.69%) IT Analyst
4 1 (7.69%) IT Engineer
4 1 (7.69%) IT Support Analyst
4 1 (7.69%) IT Support Engineer
4 1 (7.69%) Support Engineer
4 1 (7.69%) Technical Support
Miscellaneous
1 4 (30.77%) Driving Licence
2 3 (23.08%) Data Centre
3 2 (15.38%) CMDB
4 1 (7.69%) Management Information System
Operating Systems
1 7 (53.85%) Windows
2 5 (38.46%) Windows 7
3 4 (30.77%) Windows XP
4 3 (23.08%) Windows Server 2003
4 3 (23.08%) Windows Vista
5 2 (15.38%) Linux
6 1 (7.69%) Windows 8
6 1 (7.69%) Windows Server
6 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 8 (61.54%) ITIL
2 5 (38.46%) ITSM
3 3 (23.08%) Business Continuity
3 3 (23.08%) Load Balancing
3 3 (23.08%) Problem Management
4 2 (15.38%) Configuration Management
4 2 (15.38%) Energy Management
4 2 (15.38%) PRINCE2
5 1 (7.69%) Change Control
5 1 (7.69%) People Management
5 1 (7.69%) Ticket Management
Programming Languages
1 4 (30.77%) SQL
2 3 (23.08%) Lingo
Qualifications
1 4 (30.77%) Security Cleared
2 3 (23.08%) CCNA
2 3 (23.08%) Cisco Certification
2 3 (23.08%) SC Cleared
3 2 (15.38%) CCNP
3 2 (15.38%) ITIL Certification
3 2 (15.38%) MCSE
3 2 (15.38%) Microsoft Certification
Quality Assurance & Compliance
1 3 (23.08%) SLA
System Software
1 1 (7.69%) Active Directory
Vendors
1 7 (53.85%) Microsoft
2 3 (23.08%) Cisco