2nd Line Support Jobs in the Thames Valley

Second Line Support
South East > Thames Valley

The median Second Line Support salary in the Thames Valley is £31,500 per year according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 196 143 207
Rank change year-on-year -53 +64 -16
Permanent jobs requiring a 2nd Line Support 57 123 68
As % of all permanent jobs advertised in the Thames Valley 0.84% 2.01% 0.98%
As % of the Job Titles category 0.89% 2.23% 1.02%
Number of salaries quoted 55 116 58
10th Percentile £26,250 £23,750 £24,700
25th Percentile £27,500 £25,000 £26,250
Median annual salary (50th Percentile) £31,500 £30,000 £28,625
Median % change year-on-year +5.00% +4.80% +2.23%
75th Percentile £34,375 £32,500 £33,500
90th Percentile £38,750 £34,000 £36,875
South East median annual salary £30,000 £30,500 £27,500
% change year-on-year -1.64% +10.91% -4.68%

All Permanent IT Job Vacancies
Thames Valley

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 6,383 5,512 6,696
% of permanent jobs with a recognized job title 94.62% 89.87% 96.21%
Number of salaries quoted 4,551 3,216 4,200
10th Percentile £29,000 £28,977 £28,750
25th Percentile £36,250 £37,463 £40,000
Median annual salary (50th Percentile) £50,000 £54,000 £55,000
Median % change year-on-year -7.41% -1.82% +4.76%
75th Percentile £65,000 £71,750 £70,000
90th Percentile £78,750 £86,250 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

2nd Line Support
Job Vacancy Trend in the Thames Valley

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for 2nd Line Support in the Thames Valley

2nd Line Support
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing 2nd Line Support in the Thames Valley.

Salary trend for 2nd Line Support in the Thames Valley

2nd Line Support
Salary Histogram in the Thames Valley

Salary distribution for jobs citing 2nd Line Support in the Thames Valley over the 6 months to 30 April 2024.

Salary histogram for 2nd Line Support in the Thames Valley

2nd Line Support
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Thames Valley region over the 6 months to 30 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Berkshire -1 24 £30,000 +7.14% 1
Oxfordshire -11 17 £32,000 +1.59% 4
Buckinghamshire -34 16 £32,500 +8.33% 2
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 30 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring 2nd Line Support in the job title.

1 45 (78.95%) Windows
2 44 (77.19%) Active Directory
3 33 (57.89%) Microsoft 365
4 31 (54.39%) Microsoft
5 23 (40.35%) Windows Server
6 21 (36.84%) Social Skills
7 19 (33.33%) VMware
7 19 (33.33%) VMware Infrastructure
8 18 (31.58%) Microsoft Exchange
9 17 (29.82%) Azure
10 15 (26.32%) Windows 10
10 15 (26.32%) Customer Service
10 15 (26.32%) Firewall
11 14 (24.56%) Problem-Solving
12 13 (22.81%) Security Cleared
12 13 (22.81%) Linux
13 12 (21.05%) Microsoft Office
13 12 (21.05%) SLA
14 11 (19.30%) SharePoint
14 11 (19.30%) Problem Management
15 10 (17.54%) VMware ESXi
15 10 (17.54%) vCenter Server
15 10 (17.54%) Incident Management
15 10 (17.54%) SC Cleared
15 10 (17.54%) Change Management
16 8 (14.04%) Documentation Skills
16 8 (14.04%) OneDrive
16 8 (14.04%) Microsoft Intune
17 7 (12.28%) Intranet
17 7 (12.28%) Citrix

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (31.58%) Microsoft Exchange
2 11 (19.30%) SharePoint
Applications
1 12 (21.05%) Microsoft Office
2 6 (10.53%) Microsoft Excel
Cloud Services
1 33 (57.89%) Microsoft 365
2 17 (29.82%) Azure
3 8 (14.04%) OneDrive
4 5 (8.77%) Entra ID
5 4 (7.02%) Google Workspace
6 3 (5.26%) Power Platform
Communications & Networking
1 15 (26.32%) Firewall
2 7 (12.28%) DHCP
2 7 (12.28%) DNS
2 7 (12.28%) Intranet
3 6 (10.53%) Internet
4 5 (8.77%) VLAN
5 4 (7.02%) xDSL
6 3 (5.26%) VPN
6 3 (5.26%) Wi-Fi
6 3 (5.26%) Wireless
7 2 (3.51%) Broadband
8 1 (1.75%) 5G
8 1 (1.75%) Remote Desktop
8 1 (1.75%) SSL
Database & Business Intelligence
1 5 (8.77%) Amazon RDS
2 3 (5.26%) Power BI
3 2 (3.51%) SQL Server
Development Applications
1 3 (5.26%) JIRA
General
1 21 (36.84%) Social Skills
2 8 (14.04%) Documentation Skills
3 7 (12.28%) Manufacturing
4 5 (8.77%) Legal
5 3 (5.26%) Analytical Skills
5 3 (5.26%) Organisational Skills
6 2 (3.51%) Public Sector
7 1 (1.75%) Finance
7 1 (1.75%) Law
7 1 (1.75%) Presentation Skills
7 1 (1.75%) Telecoms
Miscellaneous
1 6 (10.53%) Self-Motivation
2 5 (8.77%) Smartphone
3 3 (5.26%) Driving Licence
4 2 (3.51%) Cyber Threat
5 1 (1.75%) iPad
5 1 (1.75%) iPhone
5 1 (1.75%) Tandem
Operating Systems
1 45 (78.95%) Windows
2 23 (40.35%) Windows Server
3 15 (26.32%) Windows 10
4 13 (22.81%) Linux
5 6 (10.53%) Android
6 5 (8.77%) Apple iOS
7 4 (7.02%) Windows Server 2016
7 4 (7.02%) Windows Server 2019
8 2 (3.51%) Red Hat Enterprise Linux
9 1 (1.75%) Windows Mobile
Processes & Methodologies
1 15 (26.32%) Customer Service
2 14 (24.56%) Problem-Solving
3 11 (19.30%) Problem Management
4 10 (17.54%) Change Management
4 10 (17.54%) Incident Management
5 6 (10.53%) Service Delivery
6 5 (8.77%) ITSM
6 5 (8.77%) Logistics
7 4 (7.02%) Antivirus Management
7 4 (7.02%) ITIL
8 3 (5.26%) Business Intelligence
8 3 (5.26%) ERP
8 3 (5.26%) Multi-Factor Authentication
9 2 (3.51%) Cybersecurity
9 2 (3.51%) Mentoring
9 2 (3.51%) Server Management
9 2 (3.51%) Software Deployment
9 2 (3.51%) Software Testing
10 1 (1.75%) Performance Monitoring
10 1 (1.75%) Ticket Management
Programming Languages
1 6 (10.53%) SQL
2 3 (5.26%) PowerShell
Qualifications
1 13 (22.81%) Security Cleared
2 10 (17.54%) SC Cleared
3 3 (5.26%) A+ Certification
3 3 (5.26%) Degree
3 3 (5.26%) DV Cleared
3 3 (5.26%) Network+ Certification
4 2 (3.51%) Microsoft Certification
Quality Assurance & Compliance
1 12 (21.05%) SLA
System Software
1 44 (77.19%) Active Directory
2 19 (33.33%) VMware Infrastructure
3 10 (17.54%) VMware ESXi
4 6 (10.53%) Hyper-V
5 2 (3.51%) Virtual Desktop
Systems Management
1 10 (17.54%) vCenter Server
2 8 (14.04%) Microsoft Intune
3 3 (5.26%) WSUS
Vendors
1 31 (54.39%) Microsoft
2 19 (33.33%) VMware
3 7 (12.28%) Citrix
4 4 (7.02%) ServiceNow
5 3 (5.26%) HP
6 2 (3.51%) Red Hat
7 1 (1.75%) Apple
7 1 (1.75%) Bomgar
7 1 (1.75%) Cisco