The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Buckinghamshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Buckinghamshire region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 125 114 116
Rank change year-on-year
-11 +2
Permanent jobs requiring a 2nd Line Support 13 17 22
As % of all permanent IT jobs located in Buckinghamshire 0.642% 0.887% 1.031%
As % of the Job Titles category 0.668% 0.935% 1.095%
Number of salaries quoted 12 11 11
Average salary £20,250 £22,500 £27,500
Average salary % change year-on-year
-10.00% -18.18%
90% offered a salary of more than £19,050 £20,000 £23,000
10% offered a salary of more than £22,500 £23,000 £33,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
All Job Titles
Buckinghamshire
Permanent IT job ads with a match in the
Job Titles category
1947 1819 2009
As % of all permanent IT jobs located in Buckinghamshire 96.20% 94.89% 94.19%
Number of salaries quoted 1677 1541 1775
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £22,500 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
South East

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Buckinghamshire region as a proportion of the total demand within the Job Titles category.

Buckinghamshire 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Buckinghamshire region.

Buckinghamshire 2nd Line Support Salary Trend

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Buckinghamshire region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Milton Keynes -18 10 £20,250 +1.25%
High Wycombe 0 1 £22,000 -2.22%
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Buckinghamshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 29 (80.56%) Windows
2 27 (75.00%) Microsoft
3 20 (55.56%) Active Directory
4 18 (50.00%) Windows 7
5 16 (44.44%) MS Excel
6 13 (36.11%) SQL Server
6 13 (36.11%) MS Office
6 13 (36.11%) MS Exchange
7 12 (33.33%) SLA
7 12 (33.33%) Retail
8 11 (30.56%) SQL
9 9 (25.00%) Windows XP
9 9 (25.00%) TCP/IP
10 8 (22.22%) Oracle
11 7 (19.44%) Firewall
11 7 (19.44%) Tomcat
11 7 (19.44%) T-SQL
11 7 (19.44%) VPN
11 7 (19.44%) DHCP
11 7 (19.44%) Oracle 10g
12 6 (16.67%) Microsoft Certification
12 6 (16.67%) DNS
12 6 (16.67%) PL/SQL
13 5 (13.89%) Broadband
13 5 (13.89%) SQL Server 2000
13 5 (13.89%) Apple
13 5 (13.89%) EPoS
13 5 (13.89%) Exchange Server 2003
13 5 (13.89%) Retail-J
13 5 (13.89%) Exchange Server 2007

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Buckinghamshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (11.11%) JSystem
Application Platforms
1 13 (36.11%) MS Exchange
2 7 (19.44%) Tomcat
3 5 (13.89%) Exchange Server 2003
3 5 (13.89%) Exchange Server 2007
4 1 (2.778%) Blackberry Enterprise Server
Applications
1 16 (44.44%) MS Excel
2 13 (36.11%) MS Office
Business Applications
1 5 (13.89%) Retail-J
Communications & Networking
1 9 (25.00%) TCP/IP
2 7 (19.44%) Firewall
2 7 (19.44%) VPN
2 7 (19.44%) DHCP
3 6 (16.67%) DNS
4 5 (13.89%) Broadband
5 4 (11.11%) LAN
5 4 (11.11%) WAN
6 2 (5.556%) ADSL
6 2 (5.556%) HTTP
6 2 (5.556%) Wireless
6 2 (5.556%) LTE
6 2 (5.556%) 4G
7 1 (2.778%) Network Security
7 1 (2.778%) DSL
7 1 (2.778%) Ethernet
7 1 (2.778%) SAN
Database & Business Intelligence
1 13 (36.11%) SQL Server
2 7 (19.44%) Oracle 10g
3 5 (13.89%) SQL Server 2000
4 1 (2.778%) Oracle 8/8i
General
1 12 (33.33%) Retail
2 1 (2.778%) Telecoms
Miscellaneous
1 5 (13.89%) EPoS
2 1 (2.778%) FMCG
2 1 (2.778%) iPhone
2 1 (2.778%) Blackberry
Operating Systems
1 29 (80.56%) Windows
2 18 (50.00%) Windows 7
3 9 (25.00%) Windows XP
4 4 (11.11%) Windows Server 2008
5 2 (5.556%) Windows Server 2003
6 1 (2.778%) Windows 8
6 1 (2.778%) Android
6 1 (2.778%) Windows Vista
Processes & Methodologies
1 5 (13.89%) Root Cause Analysis
2 2 (5.556%) ERP
Programming Languages
1 11 (30.56%) SQL
2 7 (19.44%) T-SQL
3 6 (16.67%) PL/SQL
4 2 (5.556%) Java
Qualifications
1 6 (16.67%) Microsoft Certification
2 3 (8.333%) MCSE
3 2 (5.556%) Degree
3 2 (5.556%) MCDST
3 2 (5.556%) MCITP
4 1 (2.778%) Cisco Certification
4 1 (2.778%) CCNA
4 1 (2.778%) MCP
Quality Assurance & Compliance
1 12 (33.33%) SLA
System Software
1 20 (55.56%) Active Directory
2 1 (2.778%) vSphere
2 1 (2.778%) VMware Infrastructure
Vendors
1 27 (75.00%) Microsoft
2 8 (22.22%) Oracle
3 5 (13.89%) Apple
4 4 (11.11%) Cisco
5 2 (5.556%) SAP
5 2 (5.556%) Citrix
5 2 (5.556%) VMware
6 1 (2.778%) SonicWALL
Milton Keynes, Buckinghamshire
The ideal candidate will have 18 months minimum experience supporting Laptop & Desktop along with windows server support. Technically we are looking for people with a good skill base...
Verticality Ltd
Salary: £20000 to £25000 per annum
Posted: 21 May 2013
Gerrards Cross, Buckinghamshire
The successful candidate will be a Microsoft Certified IT Professional (or equivalent) and have a good all-round standard of education. System Administration experience and working with server...
SSVC
Salary: Competitive salary offered
Posted: 15 May 2013
Milton Keynes, Buckinghamshire
Experience of SQL Server. MS Exchange and Active Directory user experience... Keywords; support analyst, support engineer, technical support, technical analyst,1st line support, first line support, 2nd line...
Big Red Recruitment
Salary: From £20,000 to £25,000 per annum + bens
Posted: 22 May 2013
High Wycombe, Buckinghamshire
A good understanding of Microsoft Exchange and how to troubleshoot SMTP / POP3 mail flow issues... *Any IT certifications held (such as MCP, MCITP, MCSE, etc) will be an...
Davanti Solutions
Salary: From £25,000 to £35,000 per annum
Posted: 22 May 2013
Milton Keynes, Buckinghamshire
Experience of supporting/administering Oracle 10g / SQL Server 2000 or above. Experience of supporting Microsoft Windows XP or Windows 7... Exposure to T-SQL and/or PL/SQL.
Advantage XPO
Salary: £18000 - £21000 per annum
Posted: 22 May 2013