Customer Support Engineer Jobs in the UK excluding London

Customer Support Engineer
UK > UK excluding London

The median Customer Support Engineer salary in the UK excluding London is £35,000 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 727 746 831
Rank change year-on-year +19 +85 -159
Permanent jobs requiring a Customer Support Engineer 29 16 7
As % of all permanent jobs advertised in the UK excluding London 0.041% 0.026% 0.010%
As % of the Job Titles category 0.044% 0.029% 0.010%
Number of salaries quoted 28 13 7
10th Percentile £30,875 - £20,350
25th Percentile £31,500 £23,000 £21,875
Median annual salary (50th Percentile) £35,000 £30,000 £23,000
Median % change year-on-year +16.67% +30.43% -9.80%
75th Percentile £36,500 £43,750 £35,000
90th Percentile £40,925 £50,000 £38,500
UK median annual salary £35,000 £32,500 £23,000
% change year-on-year +7.69% +41.30% -9.80%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,563 54,796 67,896
% of permanent jobs with a recognized job title 94.78% 89.22% 95.80%
Number of salaries quoted 47,186 31,100 42,983
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,750 £60,000 £60,000
% change year-on-year -12.08% - +9.09%

Customer Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Customer Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer Support Engineer in the UK excluding London

Customer Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Customer Support Engineer in the UK excluding London.

Salary trend for Customer Support Engineer in the UK excluding London

Customer Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Customer Support Engineer in the UK excluding London over the 6 months to 29 April 2024.

Salary histogram for Customer Support Engineer in the UK excluding London

Customer Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Engineer within the UK excluding London region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Northern Ireland - 18 £35,000 - 3
South East +5 6 £40,750 +50.93% 2
South West - 2 £33,250 - 3
North of England +29 1 £30,000 -20.00% 3
Midlands +15 1 £27,500 -35.29% 5
North West +6 1 £30,000 -20.00% 1
Scotland -53 1 - - 3
West Midlands - 1 £27,500 - 4
Customer Support Engineer
UK

Customer Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 29 April 2024, Customer Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Customer Support Engineer in the job title.

1 20 (68.97%) Customer Experience
2 19 (65.52%) Incident Management
3 18 (62.07%) Mentoring
3 18 (62.07%) Coaching
3 18 (62.07%) Microsoft
3 18 (62.07%) SharePoint
4 17 (58.62%) Manufacturing
4 17 (58.62%) Microsoft 365
4 17 (58.62%) Marketing
5 16 (55.17%) Digital Marketing
5 16 (55.17%) Electronics
5 16 (55.17%) Telecoms
5 16 (55.17%) Finance
5 16 (55.17%) Programme Management
5 16 (55.17%) SAP
5 16 (55.17%) Business Intelligence
5 16 (55.17%) Public Sector
6 9 (31.03%) Analytical Skills
7 7 (24.14%) Customer Service
8 5 (17.24%) Social Skills
8 5 (17.24%) JavaScript
8 5 (17.24%) CSS
9 4 (13.79%) Linux
9 4 (13.79%) TCP/IP
9 4 (13.79%) Problem-Solving
10 3 (10.34%) Customer-Centricity
10 3 (10.34%) SaaS
10 3 (10.34%) GPFS
10 3 (10.34%) SLA
10 3 (10.34%) DNS

Customer Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (62.07%) SharePoint
2 1 (3.45%) WordPress
Applications
1 2 (6.90%) Microsoft Excel
Cloud Services
1 17 (58.62%) Microsoft 365
2 3 (10.34%) SaaS
3 2 (6.90%) Azure
4 1 (3.45%) WhatsApp
Communications & Networking
1 4 (13.79%) TCP/IP
2 3 (10.34%) DNS
2 3 (10.34%) HTTP
3 2 (6.90%) Unified Communications
4 1 (3.45%) Internet
General
1 17 (58.62%) Manufacturing
1 17 (58.62%) Marketing
2 16 (55.17%) Electronics
2 16 (55.17%) Finance
2 16 (55.17%) Public Sector
2 16 (55.17%) Telecoms
3 9 (31.03%) Analytical Skills
4 5 (17.24%) Social Skills
5 2 (6.90%) Billing
5 2 (6.90%) Organisational Skills
Libraries, Frameworks & Software Standards
1 5 (17.24%) CSS
2 3 (10.34%) XML
Miscellaneous
1 2 (6.90%) Low-Code
1 2 (6.90%) Replication
1 2 (6.90%) Self-Motivation
2 1 (3.45%) Analytical Mindset
Operating Systems
1 4 (13.79%) Linux
Processes & Methodologies
1 20 (68.97%) Customer Experience
2 19 (65.52%) Incident Management
3 18 (62.07%) Coaching
3 18 (62.07%) Mentoring
4 16 (55.17%) Business Intelligence
4 16 (55.17%) Digital Marketing
4 16 (55.17%) Programme Management
5 7 (24.14%) Customer Service
6 4 (13.79%) Problem-Solving
7 3 (10.34%) Customer-Centricity
8 2 (6.90%) Computer Science
8 2 (6.90%) CRM
8 2 (6.90%) Decision-Making
8 2 (6.90%) DevOps
8 2 (6.90%) Kalman Filter
8 2 (6.90%) Mathematics
8 2 (6.90%) Process Management
8 2 (6.90%) Service Management
8 2 (6.90%) Software Engineering
8 2 (6.90%) Software Testing
Programming Languages
1 5 (17.24%) JavaScript
Qualifications
1 2 (6.90%) Azure Certification
1 2 (6.90%) Computer Science Degree
1 2 (6.90%) Degree
Quality Assurance & Compliance
1 3 (10.34%) SLA
System Software
1 3 (10.34%) GPFS
Vendors
1 18 (62.07%) Microsoft
2 16 (55.17%) SAP
3 1 (3.45%) Canon