Customer Service Jobs in Wakefield

Customer Service
West Yorkshire > Wakefield

The following table provides summary statistics for permanent job vacancies advertised in Wakefield with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 6 40 10
Rank change year-on-year +34 -30 +18
Permanent jobs citing Customer Service 24 10 15
As % of all permanent jobs advertised in Wakefield 22.02% 3.65% 12.61%
As % of the Processes & Methodologies category 24.00% 3.72% 14.56%
Number of salaries quoted 22 3 15
10th Percentile - £30,250 £19,900
25th Percentile £25,500 £34,375 £21,625
Median annual salary (50th Percentile) £27,000 £42,500 £26,000
Median % change year-on-year -36.47% +63.46% -3.70%
75th Percentile £36,159 £44,375 £31,000
90th Percentile £48,625 £44,750 £37,600
West Yorkshire median annual salary £31,500 £31,000 £37,500
% change year-on-year +1.61% -17.33% +33.93%

All Process and Methodology Skills
Wakefield

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wakefield with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 100 269 103
As % of all permanent jobs advertised in Wakefield 91.74% 98.18% 86.55%
Number of salaries quoted 70 75 95
10th Percentile £25,500 £33,800 £24,000
25th Percentile £28,625 £39,281 £25,500
Median annual salary (50th Percentile) £46,250 £45,000 £37,500
Median % change year-on-year +2.78% +20.00% -9.85%
75th Percentile £63,750 £68,125 £47,500
90th Percentile £75,000 £74,500 £56,500
West Yorkshire median annual salary £52,500 £55,000 £52,500
% change year-on-year -4.55% +4.76% +5.00%

Customer Service
Job Vacancy Trend in Wakefield

Job postings citing Customer Service as a proportion of all IT jobs advertised in Wakefield.

Job vacancy trend for Customer Service in Wakefield

Customer Service
Salary Trend in Wakefield

3-month moving average salary quoted in jobs citing Customer Service in Wakefield.

Salary trend for Customer Service in Wakefield

Customer Service
Salary Histogram in Wakefield

Salary distribution for jobs citing Customer Service in Wakefield over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Wakefield

Customer Service
Co-occurring Skills and Capabilities in Wakefield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (4.17%) Remedy ITSM
Cloud Services
1 15 (62.50%) Microsoft 365
Database & Business Intelligence
1 2 (8.33%) MySQL
1 2 (8.33%) Relational Database
Development Applications
1 2 (8.33%) Git
1 2 (8.33%) Subversion
General
1 6 (25.00%) Organisational Skills
1 6 (25.00%) Social Skills
2 2 (8.33%) Analytical Skills
2 2 (8.33%) Finance
2 2 (8.33%) Marketing
2 2 (8.33%) Retail
3 1 (4.17%) Advertising
3 1 (4.17%) Inclusion and Diversity
Job Titles
1 16 (66.67%) IT Support
2 15 (62.50%) IT Support Technician
2 15 (62.50%) IT Technician
2 15 (62.50%) Support Technician
3 3 (12.50%) Project Manager
4 2 (8.33%) Backend Developer
4 2 (8.33%) Developer
4 2 (8.33%) Web Developer
5 1 (4.17%) 1st Line Support
5 1 (4.17%) Analyst
5 1 (4.17%) IT Analyst
Libraries, Frameworks & Software Standards
1 2 (8.33%) CakePHP
1 2 (8.33%) CSS
1 2 (8.33%) Laravel
Miscellaneous
1 3 (12.50%) Driving Licence
1 3 (12.50%) Renewable Energy
2 2 (8.33%) Graphic Design
3 1 (4.17%) Self-Motivation
Operating Systems
1 2 (8.33%) Linux
1 2 (8.33%) Windows
Processes & Methodologies
1 3 (12.50%) Business Strategy
1 3 (12.50%) Collaborative Working
1 3 (12.50%) Problem-Solving
1 3 (12.50%) Project Management
1 3 (12.50%) Service Delivery
1 3 (12.50%) Workflow
2 2 (8.33%) E-Commerce
2 2 (8.33%) Front End Development
2 2 (8.33%) Integration Testing
2 2 (8.33%) Line Management
2 2 (8.33%) MVC
2 2 (8.33%) OO
2 2 (8.33%) Unit Testing
2 2 (8.33%) User Experience
2 2 (8.33%) Web Development
3 1 (4.17%) Change Management
3 1 (4.17%) ITIL
3 1 (4.17%) ITSM
3 1 (4.17%) Mathematics
3 1 (4.17%) Service Management
Programming Languages
1 2 (8.33%) PHP
Qualifications
1 1 (4.17%) Degree
1 1 (4.17%) ITIL Certification
Vendors
1 1 (4.17%) BMC
1 1 (4.17%) Remedy