The first table below looks at the demand for ITSM skills in IT jobs advertised for the West Sussex region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Sussex region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 104 103 -
Rank change year-on-year
-1 -
Permanent jobs citing ITSM 9 4 0
As % of all permanent IT jobs located in West Sussex 0.616% 0.268% -
As % of the Processes & Methodologies category 0.824% 0.319% -
Number of salaries quoted 9 3 0
Average salary £37,000 £22,500 -
Average salary % change year-on-year
+64.44% -
UK excluding London average salary £45,000 £41,153 £40,500
% change year-on-year
+9.34% +1.61%
All Processes & Methodologies
West Sussex
Permanent IT job ads with a match in the
Processes & Methodologies category
1092 1254 992
As % of all permanent IT jobs located in West Sussex 74.74% 83.94% 69.52%
Number of salaries quoted 889 1015 855
Average salary £42,500 £43,500 £40,000
Average salary % change year-on-year
-2.29% +8.75%
90% offered a salary of more than £28,000 £26,250 £29,250
10% offered a salary of more than £60,000 £65,000 £60,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
South East

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Sussex region as a proportion of the total demand within the Processes & Methodologies category.

West Sussex ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Sussex region.

West Sussex ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the West Sussex region over the 3 months to 18 June 2013.

West Sussex ITSM Salary Histogram

ITSM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Sussex region over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Burgess Hill - 3 £20,000 -
Crawley - 1 £35,000 -
ITSM
South East

ITSM
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the West Sussex region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 18 (94.74%) ITIL
2 14 (73.68%) MS Excel
2 14 (73.68%) Service Management
3 12 (63.16%) Windows
3 12 (63.16%) Microsoft
4 9 (47.37%) Active Directory
4 9 (47.37%) Windows XP
5 6 (31.58%) Terminal Services
6 5 (26.32%) ServiceNow
7 3 (15.79%) Problem Management
7 3 (15.79%) ITIL Certification
7 3 (15.79%) XML
7 3 (15.79%) SQL
7 3 (15.79%) Asset Management
8 2 (10.53%) VMware
8 2 (10.53%) Finance
8 2 (10.53%) NHS
8 2 (10.53%) Service Delivery
8 2 (10.53%) Management Information System
8 2 (10.53%) ASTM
8 2 (10.53%) LIMS
8 2 (10.53%) Project Management
8 2 (10.53%) C++
8 2 (10.53%) Sybase
8 2 (10.53%) MS Office
8 2 (10.53%) CRM
8 2 (10.53%) Symantec
8 2 (10.53%) SLA
8 2 (10.53%) Citrix
8 2 (10.53%) Smalltalk

ITSM
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the West Sussex region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Development
1 3 (15.79%) XML
Application Platforms
1 1 (5.263%) IIS
1 1 (5.263%) Blackberry Enterprise Server
1 1 (5.263%) CMS
1 1 (5.263%) Lync
Applications
1 14 (73.68%) MS Excel
2 2 (10.53%) MS Office
Business Applications
1 1 (5.263%) Remedy ITSM
Communications & Networking
1 2 (10.53%) FTP
1 2 (10.53%) TCP/IP
Database & Business Intelligence
1 1 (5.263%) SQL Server
1 1 (5.263%) Crystal Reports
1 1 (5.263%) Crystal Enterprise
General
1 2 (10.53%) Finance
2 1 (5.263%) Marketing
Job Titles
1 8 (42.11%) Support Technician
2 6 (31.58%) 1st Line Support
2 6 (31.58%) 1st Line Support Technician
3 3 (15.79%) Problem Manager
3 3 (15.79%) Service Manager
4 2 (10.53%) Systems Manager
4 2 (10.53%) Operations Manager
4 2 (10.53%) Services Delivery Manager
4 2 (10.53%) Systems Delivery Manager
4 2 (10.53%) Support Manager
4 2 (10.53%) Delivery Manager
4 2 (10.53%) Systems Support Manager
4 2 (10.53%) IT Operations Manager
4 2 (10.53%) Systems Support
5 1 (5.263%) Desktop Team Leader
5 1 (5.263%) Solutions Consultant
5 1 (5.263%) Service Desk Manager
5 1 (5.263%) Desktop Support Team Leader
5 1 (5.263%) Support Team Leader
5 1 (5.263%) Team Leader
Miscellaneous
1 2 (10.53%) NHS
1 2 (10.53%) LIMS
1 2 (10.53%) Management Information System
1 2 (10.53%) ASTM
2 1 (5.263%) CMDB
2 1 (5.263%) Video Conferencing
Operating Systems
1 12 (63.16%) Windows
2 9 (47.37%) Windows XP
3 1 (5.263%) Windows 7
Processes & Methodologies
1 18 (94.74%) ITIL
2 14 (73.68%) Service Management
3 3 (15.79%) Asset Management
3 3 (15.79%) Problem Management
4 2 (10.53%) ITIL V3
4 2 (10.53%) Information Management
4 2 (10.53%) Service Delivery
4 2 (10.53%) CRM
4 2 (10.53%) Project Management
4 2 (10.53%) Business Development
5 1 (5.263%) Data Modelling
5 1 (5.263%) OOP
5 1 (5.263%) Workflow
5 1 (5.263%) Data Management
5 1 (5.263%) Data Analysis
5 1 (5.263%) Business Analysis
5 1 (5.263%) Incident Management
5 1 (5.263%) Business Transformation
5 1 (5.263%) Analytics
Programming Languages
1 3 (15.79%) SQL
2 2 (10.53%) Smalltalk
2 2 (10.53%) C++
3 1 (5.263%) Java
Qualifications
1 3 (15.79%) ITIL Certification
Quality Assurance & Compliance
1 2 (10.53%) SLA
1 2 (10.53%) COBIT
1 2 (10.53%) HL7
System Software
1 9 (47.37%) Active Directory
2 6 (31.58%) Terminal Services
3 2 (10.53%) VMware Infrastructure
Systems Management
1 1 (5.263%) Systems Management Server (SMS)
1 1 (5.263%) Norton AntiVirus
1 1 (5.263%) SCCM
Vendors
1 12 (63.16%) Microsoft
2 5 (26.32%) ServiceNow
3 2 (10.53%) VMware
3 2 (10.53%) Altiris
3 2 (10.53%) FrontRange
3 2 (10.53%) Sybase
3 2 (10.53%) Citrix
3 2 (10.53%) Symantec
4 1 (5.263%) Remedy
4 1 (5.263%) BMC
4 1 (5.263%) Apple
4 1 (5.263%) Business Objects
4 1 (5.263%) HP
West Sussex, South East
With a proven track record in leading and managing technical teams, you will not only manage the team to minimise business disruption amongst employees across the UK/EMEA...
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £39000.00 per annum
Posted: 7 June 2013
West Sussex, South East
With a proven track record in leading and managing technical teams, you will not only manage the team to minimise business disruption amongst employees across the UK/EMEA...
Hays Specialist Recruitment Ltd
Posted: 13 June 2013
West Sussex
South Coast + International Travel My client, a global retail organisation, is looking for an International Desktop Support Team Leader to manage and lead a team of five internal...
HAYS INFORMATION TECHNOLOGY
Posted: 13 June 2013
West Sussex
Keywords: Desktop Support, Desktop Support Team Lead, SCCM, MAC, Apple, Apple Mac, BES, Airwatch, iPads, iPhones, HP, ITIL, IT, VIP, SMS, Active Directory, Smartphones, Laptop, Windows XP, Windows7,...
Salt
Salary: £35000 - £39000 per annum + bonus & benefits
Posted: 13 June 2013