2nd Line Support Analyst Jobs with Work from Home Options

Second Line Support Analyst
UK > Work from Home

The median Second Line Support Analyst salary in Work from Home is £30,500 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 565 598 753
Rank change year-on-year +33 +155 -221
Permanent jobs requiring a 2nd Line Support Analyst 28 60 92
As % of all permanent jobs with a WFH option 0.083% 0.15% 0.13%
As % of the Job Titles category 0.086% 0.15% 0.14%
Number of salaries quoted 25 50 77
10th Percentile £26,000 £28,500 £23,400
25th Percentile £28,675 £29,250 £25,750
Median annual salary (50th Percentile) £30,500 £31,500 £27,500
Median % change year-on-year -3.17% +14.55% +10.00%
75th Percentile £37,250 £34,979 £33,750
90th Percentile £38,150 £37,250 £37,350
UK median annual salary £33,000 £31,500 £30,000
% change year-on-year +4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,448 39,583 66,856
% of permanent jobs with a recognized job title 95.97% 95.98% 97.39%
Number of salaries quoted 24,900 28,176 41,784
10th Percentile £33,127 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

2nd Line Support Analyst trend for jobs with a WFH option

2nd Line Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support Analyst.

2nd Line Support Analyst salary trend for jobs with a WFH option

2nd Line Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support Analyst over the 6 months to 10 May 2024.

2nd Line Support Analyst salary histogram for jobs with a WFH option

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 10 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support Analyst in the job title.

1 15 (53.57%) Microsoft
2 14 (50.00%) Social Skills
3 13 (46.43%) Microsoft 365
4 12 (42.86%) ITIL
4 12 (42.86%) Customer Service
5 11 (39.29%) Windows
6 9 (32.14%) Windows 10
6 9 (32.14%) Active Directory
6 9 (32.14%) Incident Management
7 7 (25.00%) SLA
7 7 (25.00%) LAN
7 7 (25.00%) Self-Motivation
8 6 (21.43%) Problem-Solving
8 6 (21.43%) Inclusion and Diversity
8 6 (21.43%) Microsoft Office
8 6 (21.43%) DNS
8 6 (21.43%) Service Management
8 6 (21.43%) Manufacturing
9 5 (17.86%) WAN
9 5 (17.86%) Citrix
9 5 (17.86%) Windows Server
9 5 (17.86%) Android
10 4 (14.29%) Windows 7
10 4 (14.29%) VMware Infrastructure
10 4 (14.29%) Apple iOS
10 4 (14.29%) Service Desk Management
10 4 (14.29%) User Experience
10 4 (14.29%) Analytical Skills
10 4 (14.29%) Power Platform
10 4 (14.29%) Virtual Team

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.14%) Microsoft Exchange
2 1 (3.57%) SharePoint
Applications
1 6 (21.43%) Microsoft Office
Business Applications
1 4 (14.29%) Dynamics CRM
1 4 (14.29%) Dynamics NAV
Cloud Services
1 13 (46.43%) Microsoft 365
2 4 (14.29%) Dynamics 365
2 4 (14.29%) Power Platform
3 3 (10.71%) Azure
4 1 (3.57%) Entra ID
Communications & Networking
1 7 (25.00%) LAN
2 6 (21.43%) DNS
3 5 (17.86%) WAN
4 4 (14.29%) DHCP
4 4 (14.29%) TCP/IP
4 4 (14.29%) WLAN
5 2 (7.14%) Firewall
5 2 (7.14%) Remote Desktop
5 2 (7.14%) VPN
6 1 (3.57%) ADSL
6 1 (3.57%) Broadband
6 1 (3.57%) Intranet
6 1 (3.57%) VLAN
6 1 (3.57%) VoIP
6 1 (3.57%) Wi-Fi
6 1 (3.57%) Wireless
Database & Business Intelligence
1 3 (10.71%) SQL Server
Development Applications
1 1 (3.57%) JIRA
General
1 14 (50.00%) Social Skills
2 6 (21.43%) Inclusion and Diversity
2 6 (21.43%) Manufacturing
3 4 (14.29%) Analytical Skills
4 3 (10.71%) Organisational Skills
5 2 (7.14%) Finance
6 1 (3.57%) Law
6 1 (3.57%) Legal
6 1 (3.57%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (10.71%) .NET
1 3 (10.71%) ASP.NET
Miscellaneous
1 7 (25.00%) Self-Motivation
2 4 (14.29%) Virtual Team
3 2 (7.14%) Team-Oriented Environment
4 1 (3.57%) Driving Licence
Operating Systems
1 11 (39.29%) Windows
2 9 (32.14%) Windows 10
3 5 (17.86%) Android
3 5 (17.86%) Windows Server
4 4 (14.29%) Apple iOS
4 4 (14.29%) Windows 7
5 1 (3.57%) Linux
Processes & Methodologies
1 12 (42.86%) Customer Service
1 12 (42.86%) ITIL
2 9 (32.14%) Incident Management
3 6 (21.43%) Problem-Solving
3 6 (21.43%) Service Management
4 4 (14.29%) CRM
4 4 (14.29%) ERP
4 4 (14.29%) Service Desk Management
4 4 (14.29%) User Experience
5 3 (10.71%) Inventory Management
5 3 (10.71%) Software Deployment
6 2 (7.14%) Continuous Improvement
6 2 (7.14%) Data Protection
6 2 (7.14%) Fintech
6 2 (7.14%) Hardware Maintenance
6 2 (7.14%) ITSM
6 2 (7.14%) Line Management
6 2 (7.14%) Proactive Monitoring
6 2 (7.14%) Process Improvement
6 2 (7.14%) Server Management
Programming Languages
1 3 (10.71%) C#
1 3 (10.71%) PowerShell
1 3 (10.71%) SQL
Qualifications
1 2 (7.14%) ITIL Certification
2 1 (3.57%) A+ Certification
2 1 (3.57%) CCNA
2 1 (3.57%) Cisco Certification
2 1 (3.57%) Degree
2 1 (3.57%) MCITP
2 1 (3.57%) Microsoft Certification
2 1 (3.57%) Network+ Certification
Quality Assurance & Compliance
1 7 (25.00%) SLA
System Software
1 9 (32.14%) Active Directory
2 4 (14.29%) VMware Infrastructure
3 1 (3.57%) Virtual Desktop
Systems Management
1 4 (14.29%) SCCM
2 3 (10.71%) Microsoft Intune
Vendors
1 15 (53.57%) Microsoft
2 5 (17.86%) Citrix
3 4 (14.29%) VMware
4 2 (7.14%) Google
5 1 (3.57%) Apple
5 1 (3.57%) Cisco
5 1 (3.57%) ServiceNow