The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 707 640 738
Rank change year-on-year
-67 +98
Permanent jobs requiring a 2nd Line Support Analyst 209 305 153
As % of all permanent IT jobs located in the UK 0.19% 0.26% 0.14%
As % of the Job Titles category 0.20% 0.28% 0.15%
Number of salaries quoted 184 271 138
Average salary £27,000 £25,000 £25,000
Average salary % change year-on-year
+8.00% -
90% offered a salary of more than £21,000 £20,000 £20,000
10% offered a salary of more than £33,900 £33,000 £35,000
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103370 110694 102634
As % of all permanent IT jobs located in the UK 94.33% 94.52% 94.35%
Number of salaries quoted 85496 90365 85012
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 30 July 2015 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 209 £27,000 +5.88% 24
London +24 74 £30,000 +0.84% 6
South East -24 45 £27,000 +8.00% 6
East of England +11 24 £26,000 -1.88% 4
Yorkshire -3 19 £22,500 +12.50% 2
Hertfordshire +13 18 £27,500 -8.33% 2
North West -2 18 £25,000 +28.20% 4
City of London +36 13 £30,000 +9.09% 1
West Midlands +2 13 £22,500 - 1
Berkshire -7 13 £28,500 +11.76% 1
Watford +11 12 £28,000 -
Surrey +17 11 £27,500 -3.50% 1
Staffordshire +12 10 £22,500 -5.26% 1
Cheshire +6 9 £25,000 -
East Midlands -5 9 £22,750 -1.08% 1
Tamworth -8 9 £20,000 -21.56%
North Yorkshire +4 8 £25,000 +11.11%
Oxfordshire +4 8 £24,000 +4.34% 1
West Yorkshire -11 8 £19,000 -5.00% 2
South West -27 7 £24,000 -6.79%
Chiswick - 7 £29,000 -
Manchester +5 6 £24,000 +23.07% 1
West Sussex -1 5 £33,000 +34.69%
Reading -7 5 £28,500 +7.54%
Hampshire +3 4 £24,500 -14.78% 2
Gatwick - 4 £33,000 -
Basingstoke - 4 £24,500 -
Cambridgeshire +15 3 £22,500 +2.27%
Wakefield +1 3 £19,000 -5.00%
Leeds -2 3 £20,750 -1.19% 1

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 322 (71.71%) Windows
2 249 (55.46%) Active Directory
3 223 (49.67%) Microsoft
4 138 (30.73%) MS Exchange
5 137 (30.51%) ITIL
6 129 (28.73%) MS Office
7 122 (27.17%) MS Excel
8 115 (25.61%) Windows 7
9 112 (24.94%) Citrix
10 108 (24.05%) VMware
11 91 (20.27%) Windows Server 2008
12 79 (17.59%) Windows Server 2003
13 78 (17.37%) Finance
14 72 (16.04%) SQL
15 70 (15.59%) Cisco
16 68 (15.14%) LAN
16 68 (15.14%) WAN
17 67 (14.92%) Windows XP
18 66 (14.70%) TCP/IP
19 63 (14.03%) VMware Infrastructure
19 63 (14.03%) Windows Server 2012
20 60 (13.36%) SQL Server
21 55 (12.25%) Microsoft Certification
22 54 (12.03%) Blackberry
23 51 (11.36%) DNS
23 51 (11.36%) Exchange Server 2010
24 50 (11.14%) SLA
25 46 (10.24%) DHCP
26 44 (9.80%) Firewall
27 41 (9.13%) Linux

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 138 (30.73%) MS Exchange
2 51 (11.36%) Exchange Server 2010
3 34 (7.57%) Exchange Server 2007
4 29 (6.46%) Exchange Server 2003
5 25 (5.57%) IIS
6 21 (4.68%) Exchange Server 2013
7 20 (4.45%) Blackberry Enterprise Server
8 19 (4.23%) SharePoint
9 4 (0.89%) IBM Notes
10 3 (0.67%) Apache
11 2 (0.45%) SharePoint 2010
11 2 (0.45%) Lync
12 1 (0.22%) Apache Solr
12 1 (0.22%) SharePoint 2013
12 1 (0.22%) Tomcat
12 1 (0.22%) JBoss
12 1 (0.22%) CMS
12 1 (0.22%) WorkSite
Applications
1 129 (28.73%) MS Office
2 122 (27.17%) MS Excel
3 27 (6.01%) MS PowerPoint
4 3 (0.67%) Adobe Creative Suite
4 3 (0.67%) MS Visio
4 3 (0.67%) Acrobat
5 2 (0.45%) InDesign
Business Applications
1 2 (0.45%) SAP FI
1 2 (0.45%) SAP FI/CO
1 2 (0.45%) SAP CO
1 2 (0.45%) Dynamics NAV
1 2 (0.45%) Dynamics CRM
2 1 (0.22%) SAP Oil and Gas
2 1 (0.22%) Summit
Cloud Services
1 26 (5.79%) Office 365
2 12 (2.67%) Amazon AWS
3 10 (2.23%) Cloud Computing
4 3 (0.67%) Microsoft Azure
4 3 (0.67%) Symantec.cloud
5 1 (0.22%) SaaS
Communications & Networking
1 68 (15.14%) LAN
1 68 (15.14%) WAN
2 66 (14.70%) TCP/IP
3 51 (11.36%) DNS
4 46 (10.24%) DHCP
5 44 (9.80%) Firewall
6 36 (8.02%) VPN
7 34 (7.57%) VoIP
8 29 (6.46%) SAN
9 17 (3.79%) IP Telephony
10 15 (3.34%) Wi-Fi
10 15 (3.34%) Internet
11 8 (1.78%) NAS
11 8 (1.78%) LDAP
12 7 (1.56%) VLAN
13 6 (1.34%) Cisco IOS
13 6 (1.34%) Wireless
14 5 (1.11%) Structured Cabling
15 4 (0.89%) NetScaler
15 4 (0.89%) Network Security
Database & Business Intelligence
1 60 (13.36%) SQL Server
2 5 (1.11%) Crystal Reports
2 5 (1.11%) QlikView
2 5 (1.11%) SQL Server 2012
2 5 (1.11%) MarkLogic
3 3 (0.67%) Relational Database
3 3 (0.67%) SQL Server 2008
3 3 (0.67%) MySQL
3 3 (0.67%) MS Access
4 2 (0.45%) RDBMS
5 1 (0.22%) BusinessObjects
5 1 (0.22%) SQL Server Reporting Services
5 1 (0.22%) SQL Server 2005
5 1 (0.22%) SQL Server Integration Services
Development Applications
1 1 (0.22%) JIRA
1 1 (0.22%) SQL Server Management Studio (SSMS)
General
1 78 (17.37%) Finance
2 27 (6.01%) Law
3 26 (5.79%) Legal
4 16 (3.56%) Banking
5 15 (3.34%) Telecoms
6 11 (2.45%) Retail
6 11 (2.45%) Back Office
7 8 (1.78%) Publishing
8 7 (1.56%) Advertising
9 5 (1.11%) Marketing
9 5 (1.11%) French Language
9 5 (1.11%) German Language
10 4 (0.89%) Spanish Language
11 3 (0.67%) Games
11 3 (0.67%) Financial Institution
11 3 (0.67%) Front Office
11 3 (0.67%) Manufacturing
12 2 (0.45%) Investment Banking
13 1 (0.22%) Local Government
13 1 (0.22%) Multimedia
Libraries, Frameworks & Software Standards
1 14 (3.12%) .NET
2 9 (2.00%) HTML
2 9 (2.00%) CSS
3 7 (1.56%) Web Services
4 5 (1.11%) ASP.NET
5 1 (0.22%) J2EE
5 1 (0.22%) XML
5 1 (0.22%) X-Windows
5 1 (0.22%) Application Packaging
5 1 (0.22%) WCF
5 1 (0.22%) LINQ
5 1 (0.22%) Servlets
Miscellaneous
1 54 (12.03%) Blackberry
2 30 (6.68%) Analytical Skills
3 16 (3.56%) Management Information System
4 15 (3.34%) Mathematics
5 14 (3.12%) Data Centre
6 11 (2.45%) PDA
6 11 (2.45%) Handset
7 9 (2.00%) iPad
8 7 (1.56%) Video Conferencing
9 6 (1.34%) iPhone
10 5 (1.11%) Hedge funds
10 5 (1.11%) Thin Client
10 5 (1.11%) Fat Client
11 4 (0.89%) CMDB
11 4 (0.89%) Smartphone
12 3 (0.67%) Statistics
13 2 (0.45%) Digital Media
14 1 (0.22%) Mobile App
14 1 (0.22%) Mobile Payment
14 1 (0.22%) Data Extraction
Operating Systems
1 322 (71.71%) Windows
2 115 (25.61%) Windows 7
3 91 (20.27%) Windows Server 2008
4 79 (17.59%) Windows Server 2003
5 67 (14.92%) Windows XP
6 63 (14.03%) Windows Server 2012
7 41 (9.13%) Linux
8 38 (8.46%) Windows 8
9 16 (3.56%) Android
10 14 (3.12%) Windows Vista
10 14 (3.12%) UNIX
11 11 (2.45%) Red Hat Enterprise Linux
12 7 (1.56%) Windows Mobile
13 6 (1.34%) Windows 2000
13 6 (1.34%) Mac OS X
13 6 (1.34%) Apple iOS
14 4 (0.89%) Mac OS
14 4 (0.89%) Windows 2000 Server
15 3 (0.67%) CentOS
16 2 (0.45%) zOS
Processes & Methodologies
1 137 (30.51%) ITIL
2 23 (5.12%) Service Delivery
2 23 (5.12%) Mentoring
3 22 (4.90%) Service Management
4 20 (4.45%) Information Security
5 19 (4.23%) Root Cause Analysis
6 17 (3.79%) Incident Management
6 17 (3.79%) Problem Management
7 16 (3.56%) Disaster Recovery
8 13 (2.90%) Change Control
9 9 (2.00%) CRM
10 8 (1.78%) Project Planning
10 8 (1.78%) Business Continuity
10 8 (1.78%) Coaching
11 7 (1.56%) Performance Tuning
11 7 (1.56%) Risk Analysis
11 7 (1.56%) Configuration Management
12 6 (1.34%) Change Management
12 6 (1.34%) Mobile Device Management
13 5 (1.11%) Software Deployment
Programming Languages
1 72 (16.04%) SQL
2 19 (4.23%) C
3 9 (2.00%) JavaScript
4 6 (1.34%) VB
4 6 (1.34%) Java
4 6 (1.34%) PowerShell
5 5 (1.11%) C#
6 2 (0.45%) C++
6 2 (0.45%) VBA
6 2 (0.45%) T-SQL
7 1 (0.22%) Perl
Qualifications
1 55 (12.25%) Microsoft Certification
2 40 (8.91%) Degree
3 29 (6.46%) MCSE
4 23 (5.12%) MCP
5 14 (3.12%) Cisco Certification
6 12 (2.67%) CCNA
7 10 (2.23%) ITIL Certification
7 10 (2.23%) MCSA
8 8 (1.78%) MOS
8 8 (1.78%) MCITP
9 7 (1.56%) A+ Certification
10 6 (1.34%) ITIL Foundation Certificate
11 5 (1.11%) HNC
11 5 (1.11%) HND
12 4 (0.89%) CCNP
12 4 (0.89%) MCTS
13 3 (0.67%) VMware Certified Professional (VCP)
13 3 (0.67%) MCDST
13 3 (0.67%) Security Cleared
14 1 (0.22%) SC Cleared
Quality Assurance & Compliance
1 50 (11.14%) SLA
2 4 (0.89%) ISO/IEC 27001
3 1 (0.22%) QA
3 1 (0.22%) ISO 9001
System Software
1 249 (55.46%) Active Directory
2 63 (14.03%) VMware Infrastructure
3 32 (7.13%) XenApp
4 27 (6.01%) vSphere
5 21 (4.68%) Hyper-V
6 20 (4.45%) VMware ESXi
7 17 (3.79%) Terminal Services
8 15 (3.34%) XenServer
9 13 (2.90%) VMware Workstation
10 8 (1.78%) vCloud
11 4 (0.89%) XenDesktop
12 3 (0.67%) BitLocker
12 3 (0.67%) VMware ESX
13 1 (0.22%) Terminal Server
13 1 (0.22%) Microsoft App-V
13 1 (0.22%) KVM
Systems Management
1 20 (4.45%) SCCM
2 9 (2.00%) Nagios
3 7 (1.56%) Dollar Universe
4 6 (1.34%) MAILsweeper
5 5 (1.11%) DameWare
5 5 (1.11%) Norton AntiVirus
5 5 (1.11%) OpenView
6 4 (0.89%) Backup Exec
6 4 (0.89%) Symantec Enterprise Vault
7 3 (0.67%) Casper Suite
8 2 (0.45%) McAfee ePO
8 2 (0.45%) FortiGate
9 1 (0.22%) Sysprep
9 1 (0.22%) AirWatch
9 1 (0.22%) WSUS
9 1 (0.22%) Systems Management Server (SMS)
Vendors
1 223 (49.67%) Microsoft
2 112 (24.94%) Citrix
3 108 (24.05%) VMware
4 70 (15.59%) Cisco
5 33 (7.35%) HP
6 15 (3.34%) Apple
6 15 (3.34%) Mitel
7 10 (2.23%) NetApp
7 10 (2.23%) Symantec
8 9 (2.00%) Bloomberg
8 9 (2.00%) Adobe
8 9 (2.00%) EMC
8 9 (2.00%) LANDesk
8 9 (2.00%) Nimsoft
9 8 (1.78%) Veeam
9 8 (1.78%) Isilon
9 8 (1.78%) Zerto
9 8 (1.78%) Dell
9 8 (1.78%) McAfee
10 7 (1.56%) Reuters
North London
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 19 hours ago
London
ComputAppoint
Salary: £25000 - £30000 per annum + benefits
Posted: 19 hours ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: Yesterday
Leeds, West Yorkshire
Integrity IT Solutions
Salary: From £16,000 to £21,000 per annum 1st/2nd LINE SUPPORT ANALYST - IMMED
Posted: 2 days ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £26000 - £26500 per annum + Benefits
Posted: 3 days ago
Bishop's Stortford, Hertfordshire
Applause IT Innovation
Salary: £30000 - £35000 per annum + + Bens
Posted: 3 days ago
Brentwood, Essex
Next Move IT
Salary: £17000 - £24000 per annum + Benefits
Posted: 4 days ago
Hampshire
SSE
Salary: From £26,182 to £38,781 per annum
Posted: 6 days ago
Staffordshire
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 6 days ago
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 6 days ago
Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
City, London
First Point
Salary: £30000 - £40000 per annum
Posted: 6 days ago
Blackpool
Mint Recruitment Solutions
Salary: £25000 - £30000 per annum + car + benefits
Posted: 7 days ago
Windsor, Berkshire
Woodward Associates (UK) Limited
Salary: From £32,000 to £37,000 per annum Competitive
Posted: 10 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £30,000 per annum + 29 days + share ops scheme + pensi
Posted: 13 days ago
Hertfordshire
Hays IT - Uk Posting account
Salary: £30000.00 - £40000.00 per annum + Excellent benefits package
Posted: 14 days ago
London
Explore Group
Salary: £23000 - £30000 per annum
Posted: 15 days ago