The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 581 587 570
Rank change year-on-year
+6 -17
Permanent jobs requiring a 2nd Line Support Analyst 316 417 460
As % of all permanent IT jobs located in the UK 0.35% 0.39% 0.40%
As % of the Job Titles category 0.37% 0.40% 0.42%
Number of salaries quoted 293 374 420
Median salary £27,000 £25,500 £26,000
Median salary % change year-on-year
+5.88% -1.92%
90% offered a salary of more than £21,500 £21,500 £22,000
10% offered a salary of more than £33,000 £34,500 £35,000
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86247 103892 110745
As % of all permanent IT jobs located in the UK 96.43% 96.55% 96.63%
Number of salaries quoted 71633 86643 91629
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 4 December 2016 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 290 £27,500 +5.76% 22
London +67 118 £31,000 +3.33% 8
South East +26 72 £25,000 -1.96% 3
Yorkshire +25 37 £24,750 +7.60% 3
Surrey +8 24 £27,500 +1.85% 2
West Yorkshire +15 20 £22,000 -10.20% 2
North West -35 20 £21,000 -4.54% 2
Leeds +16 17 £22,000 -10.20% 1
Manchester -23 16 £21,000 -2.32% 1
North Yorkshire +11 15 £25,000 +11.11% 1
City of London +21 14 £28,000 -5.88% 3
West Sussex +33 13 £25,000 -24.24%
East of England +4 13 £25,000 -9.90% 1
East Midlands -1 13 £25,500 +13.33% 2
Kent +22 11 £25,000 -3.84% 1
Buckinghamshire +19 9 £28,500 +26.66%
Cambridgeshire +15 8 £25,000 -9.09% 1
South West +11 8 £27,500 -5.17% 1
York -1 8 £23,500 +2.17% 1
West Midlands -23 8 £24,500 -2.48% 2
Harrogate +17 7 £25,000 +11.11%
Leicestershire -5 7 £42,500 +117.94%
Weybridge - 7 £28,500 - 1
Berkshire +38 6 £25,750 -9.64%
Scotland +34 6 £30,500 +27.08% 1
Guildford +26 6 £27,500 +3.77%
Oxfordshire +20 6 £23,500 -4.08%
Leicester +1 6 £42,500 +80.85%
South Wales 0 6 £22,000 +10.00%
Wales -6 6 £22,000 +10.00%

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 505 (75.37%) Windows
2 385 (57.46%) Active Directory
3 294 (43.88%) Microsoft
4 252 (37.61%) MS Office
5 216 (32.24%) Windows Server
6 215 (32.09%) Windows 7
7 201 (30.00%) ITIL
8 186 (27.76%) MS Excel
9 162 (24.18%) MS Exchange
10 129 (19.25%) Citrix
11 127 (18.96%) Windows Server 2008
12 108 (16.12%) VMware
13 107 (15.97%) Finance
14 96 (14.33%) Windows Server 2012
15 94 (14.03%) Cisco
16 91 (13.58%) Office 365
17 87 (12.99%) TCP/IP
18 83 (12.39%) SQL
19 82 (12.24%) SLA
20 77 (11.49%) Windows 8
21 75 (11.19%) VMware Infrastructure
21 75 (11.19%) SQL Server
22 73 (10.90%) LAN
23 67 (10.00%) WAN
23 67 (10.00%) MCP
23 67 (10.00%) DNS
24 66 (9.85%) Microsoft Certification
25 65 (9.70%) Windows XP
26 59 (8.81%) Windows Server 2003
26 59 (8.81%) Firewall

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 162 (24.18%) MS Exchange
2 40 (5.97%) Exchange Server 2010
3 33 (4.93%) Blackberry Enterprise Server
4 29 (4.33%) Exchange Server 2013
5 27 (4.03%) SharePoint
6 26 (3.88%) Exchange Server 2007
7 20 (2.99%) Skype for Business
8 16 (2.39%) IIS
9 10 (1.49%) IBM Notes
10 7 (1.04%) Exchange Server 2003
10 7 (1.04%) SharePoint 2010
11 4 (0.60%) Apache
12 3 (0.45%) SharePoint Foundation
12 3 (0.45%) WebLogic
13 2 (0.30%) OpenROAD
13 2 (0.30%) Tomcat
13 2 (0.30%) WebSphere
14 1 (0.15%) Jetty
14 1 (0.15%) SharePoint 2013
14 1 (0.15%) SharePoint Server
Applications
1 252 (37.61%) MS Office
2 186 (27.76%) MS Excel
3 13 (1.94%) MS PowerPoint
4 1 (0.15%) Adobe Creative Suite
4 1 (0.15%) Mozilla Thunderbird
Business Applications
1 10 (1.49%) SAP Oil and Gas
2 4 (0.60%) Dynamics AX
2 4 (0.60%) Visualfiles
3 3 (0.45%) Dynamics CRM
4 2 (0.30%) Infor CloudSuite Industrial (formerly SyteLine)
4 2 (0.30%) Retail-J
5 1 (0.15%) Dynamics NAV
5 1 (0.15%) Eikon
5 1 (0.15%) SAP CO
5 1 (0.15%) SAP FI
5 1 (0.15%) SAP FI/CO
5 1 (0.15%) SAP MM
5 1 (0.15%) SAP PS
5 1 (0.15%) SAP SD
Cloud Services
1 91 (13.58%) Office 365
2 5 (0.75%) G Suite
2 5 (0.75%) SaaS
3 4 (0.60%) Amazon AWS
3 4 (0.60%) Microsoft Azure
4 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 87 (12.99%) TCP/IP
2 73 (10.90%) LAN
3 67 (10.00%) DNS
3 67 (10.00%) WAN
4 59 (8.81%) Firewall
5 57 (8.51%) VPN
6 55 (8.21%) DHCP
7 54 (8.06%) VoIP
8 20 (2.99%) VLAN
9 19 (2.84%) Internet
10 18 (2.69%) Wireless
11 15 (2.24%) SAN
11 15 (2.24%) Wi-Fi
12 13 (1.94%) Skype
13 12 (1.79%) Network Security
14 10 (1.49%) Remote Desktop
15 9 (1.34%) WLAN
16 8 (1.19%) HTTP
17 6 (0.90%) LDAP
18 5 (0.75%) ADSL
Database & Business Intelligence
1 75 (11.19%) SQL Server
2 15 (2.24%) SQL Server 2008
3 11 (1.64%) SQL Server Reporting Services
4 8 (1.19%) MS Access
4 8 (1.19%) SQL Server 2012
5 6 (0.90%) SQL Server 2000
5 6 (0.90%) SQL Server 2005
6 5 (0.75%) RDBMS
6 5 (0.75%) Relational Database
6 5 (0.75%) SQL Server Integration Services
7 4 (0.60%) Big Data
7 4 (0.60%) Hadoop
8 3 (0.45%) Crystal Reports
9 2 (0.30%) MySQL
10 1 (0.15%) BusinessObjects Business Intelligence
10 1 (0.15%) Oracle BI EE
10 1 (0.15%) Oracle Database
10 1 (0.15%) Oracle Reports
10 1 (0.15%) QlikView
10 1 (0.15%) SAP BW
Development Applications
1 2 (0.30%) SQL Server Management Studio (SSMS)
2 1 (0.15%) JIRA
2 1 (0.15%) Visual Studio
General
1 107 (15.97%) Finance
2 50 (7.46%) Retail
3 35 (5.22%) Law
4 33 (4.93%) Legal
5 27 (4.03%) Banking
6 21 (3.13%) Manufacturing
7 17 (2.54%) Back Office
8 16 (2.39%) Telecoms
9 13 (1.94%) Marketing
10 10 (1.49%) Electronics
10 10 (1.49%) Financial Institution
10 10 (1.49%) Front Office
11 9 (1.34%) German Language
12 7 (1.04%) Retail Banking
13 6 (0.90%) Advertising
13 6 (0.90%) French Language
13 6 (0.90%) Publishing
14 2 (0.30%) Billing
14 2 (0.30%) Polish Language
15 1 (0.15%) Investment Banking
Libraries, Frameworks & Software Standards
1 17 (2.54%) .NET
2 14 (2.09%) Web Services
3 9 (1.34%) ASP.NET
4 6 (0.90%) XML
4 6 (0.90%) XSL
5 5 (0.75%) CSS
5 5 (0.75%) HTML
6 4 (0.60%) FIX Protocol
7 3 (0.45%) jQuery
7 3 (0.45%) REST
8 1 (0.15%) CSS3
8 1 (0.15%) SOAP
8 1 (0.15%) WCF
Miscellaneous
1 55 (8.21%) Blackberry
2 39 (5.82%) iPhone
3 32 (4.78%) Analytical Skills
4 18 (2.69%) Driving Licence
4 18 (2.69%) Video Conferencing
5 17 (2.54%) Fat Client
5 17 (2.54%) iPad
5 17 (2.54%) Management Information System
5 17 (2.54%) Thin Client
6 14 (2.09%) Smartphone
7 13 (1.94%) Computer Science
7 13 (1.94%) EPoS
8 9 (1.34%) Replication
9 8 (1.19%) Data Centre
9 8 (1.19%) Handset
10 6 (0.90%) PKI
10 6 (0.90%) Virtual Team
11 5 (0.75%) Fixed Income
11 5 (0.75%) Hedge funds
11 5 (0.75%) User Experience
Operating Systems
1 505 (75.37%) Windows
2 216 (32.24%) Windows Server
3 215 (32.09%) Windows 7
4 127 (18.96%) Windows Server 2008
5 96 (14.33%) Windows Server 2012
6 77 (11.49%) Windows 8
7 65 (9.70%) Windows XP
8 59 (8.81%) Windows Server 2003
9 57 (8.51%) Windows 10
10 54 (8.06%) Linux
11 26 (3.88%) Android
12 25 (3.73%) Apple iOS
12 25 (3.73%) Mac OS X
13 22 (3.28%) Unix
14 8 (1.19%) Windows Vista
15 6 (0.90%) Windows 2000
15 6 (0.90%) Windows Phone
16 5 (0.75%) Windows 2000 Server
16 5 (0.75%) Windows Mobile
17 4 (0.60%) Solaris
Processes & Methodologies
1 201 (30.00%) ITIL
2 55 (8.21%) Service Management
3 43 (6.42%) Service Delivery
4 34 (5.07%) Incident Management
5 29 (4.33%) Problem Management
6 25 (3.73%) Time Management
7 23 (3.43%) Change Management
7 23 (3.43%) ITIL V3
8 20 (2.99%) Mentoring
9 19 (2.84%) Change Control
10 18 (2.69%) Continuous Improvement
10 18 (2.69%) Workflow
11 16 (2.39%) Stakeholder Management
12 15 (2.24%) Disaster Recovery
12 15 (2.24%) ITSM
13 14 (2.09%) Business Intelligence
13 14 (2.09%) Document Management
14 13 (1.94%) CRM
15 11 (1.64%) Investment Management
15 11 (1.64%) Virtual Environments
Programming Languages
1 83 (12.39%) SQL
2 17 (2.54%) C#
3 14 (2.09%) PowerShell
4 11 (1.64%) VB
5 4 (0.60%) Java
5 4 (0.60%) JavaScript
5 4 (0.60%) Perl
5 4 (0.60%) Python
5 4 (0.60%) T-SQL
5 4 (0.60%) VBA
6 2 (0.30%) C
7 1 (0.15%) ABAP
7 1 (0.15%) Bash Shell
7 1 (0.15%) Shell Script
7 1 (0.15%) Tcl
7 1 (0.15%) VB.NET
Qualifications
1 67 (10.00%) MCP
2 66 (9.85%) Microsoft Certification
3 43 (6.42%) MCSE
4 33 (4.93%) CCNA
4 33 (4.93%) Cisco Certification
4 33 (4.93%) Degree
5 21 (3.13%) MCITP
5 21 (3.13%) MCSA
6 18 (2.69%) ITIL Certification
7 13 (1.94%) Security Cleared
8 11 (1.64%) MCTS
8 11 (1.64%) SC Cleared
9 7 (1.04%) A+ Certification
10 6 (0.90%) DV Cleared
10 6 (0.90%) MCDST
11 5 (0.75%) MOS
12 3 (0.45%) CCA
12 3 (0.45%) Citrix Certification
12 3 (0.45%) VMware Certified Professional (VCP)
13 2 (0.30%) Security+ Certification
Quality Assurance & Compliance
1 82 (12.24%) SLA
2 4 (0.60%) QA
3 3 (0.45%) ISO/IEC 27001
3 3 (0.45%) PCI DSS
4 1 (0.15%) Disclosure Scotland
4 1 (0.15%) ISO 9001
System Software
1 385 (57.46%) Active Directory
2 75 (11.19%) VMware Infrastructure
3 36 (5.37%) Hyper-V
4 29 (4.33%) XenApp
5 18 (2.69%) XenDesktop
6 12 (1.79%) vSphere
7 11 (1.64%) VMware ESXi
8 10 (1.49%) Terminal Services
9 6 (0.90%) Terminal Server
10 5 (0.75%) VMware Workstation
11 4 (0.60%) VMware ESX
12 3 (0.45%) Virtual Desktop
13 2 (0.30%) BlackBerry Internet Service
13 2 (0.30%) Virtual Machines
13 2 (0.30%) Virtual Servers
13 2 (0.30%) Xen
Systems Management
1 56 (8.36%) SCCM
2 14 (2.09%) Nagios
3 9 (1.34%) SCOM
4 8 (1.19%) Backup Exec
5 7 (1.04%) Norton AntiVirus
6 5 (0.75%) AirWatch
6 5 (0.75%) DameWare
7 4 (0.60%) OpenView
8 3 (0.45%) Perfmon
8 3 (0.45%) Tivoli
9 2 (0.30%) Microsoft Intune
10 1 (0.15%) Casper Suite
10 1 (0.15%) Control-M
10 1 (0.15%) McAfee ePO
10 1 (0.15%) Microsoft Data Protection Manager
10 1 (0.15%) Puppet
10 1 (0.15%) SCSM
10 1 (0.15%) SCVMM
Vendors
1 294 (43.88%) Microsoft
2 129 (19.25%) Citrix
3 108 (16.12%) VMware
4 94 (14.03%) Cisco
5 46 (6.87%) Apple
6 23 (3.43%) Mitel
7 22 (3.28%) HP
8 19 (2.84%) ServiceNow
9 18 (2.69%) Dell
10 17 (2.54%) Avaya
11 15 (2.24%) SAP
12 14 (2.09%) Oracle
12 14 (2.09%) Symantec
13 10 (1.49%) CheckPoint
13 10 (1.49%) Google
14 9 (1.34%) iManage
14 9 (1.34%) Juniper
14 9 (1.34%) Lotus
14 9 (1.34%) MobileIron
15 8 (1.19%) Veeam
Weybridge, Surrey
Proactive Appointments
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago
Kent
ARC IT Recruitment Ltd
Salary: £20000 - £30000 per annum + Plus Benefits
Posted: Yesterday
London
ReThink Recruitment
Salary: £30000.00 per annum + Benefits
Posted: 2 days ago
Woking, Surrey
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 3 days ago
York, North Yorkshire
Rullion IT Plus
Salary: £26000 - £28000 per annum + on-call - bonus + benefits
Posted: Yesterday
City, London
Capital IT Resourcing LTD
Salary: £25000 - £28000 per annum + Benefits
Posted: 3 days ago
Bournemouth, Dorset
Earth Stream Global
Salary: Benefits
Posted: 3 days ago
City, London
Marcus Donald People
Salary: £25000 - £30000 per annum, Benefits Basic + Company Benefits
Posted: 4 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum Plus benefits
Posted: 2 days ago
Chorley, Lancashire
Cathcart Associates Ltd
Salary: £20000 - £27000 per annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £22k - 26k per year + bonus
Posted: 5 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 4 days ago
East London
Latcom Ltd
Salary: From £24,000 to £26,000 per annum
Posted: 5 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 6 days ago
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £24000 - £27000 per annum + bens
Posted: 6 days ago
Northamptonshire
TEKsystems
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 6 days ago
London
Information Technology Services
Salary: Market related
Posted: 6 days ago
Nottingham
Computacenter
Posted: 9 days ago
London
Hays London City Cheapside
Salary: £25000.00 - £30000.00 per annum + bonus + Microsoft Boot-camp
Posted: 26 days ago