The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 605 703 714
Rank change year-on-year
+98 +11
Permanent jobs requiring a 2nd Line Support Analyst 310 175 177
As % of all permanent IT jobs located in the UK 0.27% 0.16% 0.15%
As % of the Job Titles category 0.29% 0.17% 0.16%
Number of salaries quoted 272 156 169
Average salary £25,000 £25,000 £24,500
Average salary % change year-on-year
- +2.04%
90% offered a salary of more than £20,000 £20,100 £19,000
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £24,000 £23,500 £23,505
% change year-on-year
+2.12% -0.02%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107850 100706 111819
As % of all permanent IT jobs located in the UK 94.45% 94.25% 95.16%
Number of salaries quoted 87304 83723 95384
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 22 September 2014 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +103 276 £25,000 - 21
London +31 91 £30,000 +12.14% 4
South East +24 75 £25,000 +4.16% 8
Yorkshire -26 33 £21,000 -1.17% 1
West Yorkshire -13 32 £21,000 -6.66% 1
Berkshire +20 27 £25,500 -8.92% 1
City of London +18 22 £40,000 +9.58% 2
Scotland -4 18 £30,000 -7.69%
South West -12 18 £26,500 +12.76% 1
East Midlands +2 17 £23,000 -8.00%
North West -16 17 £23,000 +2.22% 2
Glasgow - 14 £23,000 -
East of England -19 13 £25,000 -28.57% 2
Wales +15 12 £22,000 +2.32%
West Midlands 0 12 £24,500 +11.36% 3
Northamptonshire -11 12 £22,500 -10.00%
Northampton -14 12 £22,750 -9.00%
Leeds -22 12 £22,500 -
Buckinghamshire +16 11 £23,000 -8.00% 1
Manchester +1 11 £20,000 +2.56% 2
Hampshire 0 11 £27,500 +10.00% 2
Surrey -13 11 £28,500 +16.32% 1
Wakefield - 11 £20,000 -
Swansea - 10 £21,250 -
West Wales - 10 £21,250 -
Oxfordshire +17 9 £24,500 -2.00%
Somerset - 9 £27,000 -
Bath - 9 £27,000 -
Reading +1 8 £26,500 -24.28% 1
Slough +7 7 £23,500 +11.90%

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 September 2014, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 459 (77.01%) Windows
2 324 (54.36%) Active Directory
3 247 (41.44%) Microsoft
4 206 (34.56%) MS Excel
5 186 (31.21%) MS Office
6 179 (30.03%) Windows 7
7 165 (27.68%) ITIL
8 152 (25.50%) MS Exchange
9 136 (22.82%) Windows XP
10 125 (20.97%) SQL
11 121 (20.30%) Windows Server 2008
12 108 (18.12%) VMware
13 104 (17.45%) TCP/IP
14 96 (16.11%) Citrix
15 91 (15.27%) Windows Server 2003
16 90 (15.10%) DNS
17 86 (14.43%) SQL Server
18 82 (13.76%) SLA
18 82 (13.76%) Blackberry
19 81 (13.59%) Cisco
20 68 (11.41%) Finance
21 65 (10.91%) Exchange Server 2010
22 62 (10.40%) Linux
23 61 (10.23%) DHCP
24 60 (10.07%) Microsoft Certification
24 60 (10.07%) Analytical Skills
25 56 (9.40%) IIS
26 54 (9.06%) LAN
27 51 (8.56%) VMware Infrastructure
27 51 (8.56%) WAN

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 September 2014, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 152 (25.50%) MS Exchange
2 65 (10.91%) Exchange Server 2010
3 56 (9.40%) IIS
4 49 (8.22%) Blackberry Enterprise Server
4 49 (8.22%) Exchange Server 2007
5 40 (6.71%) SharePoint
6 22 (3.69%) Exchange Server 2003
6 22 (3.69%) WorkSite
7 14 (2.35%) Apache
8 10 (1.68%) SharePoint 2013
9 8 (1.34%) Lync
10 6 (1.01%) CMS
10 6 (1.01%) SharePoint 2010
11 5 (0.84%) Exchange Server 2013
11 5 (0.84%) Commerce Server
11 5 (0.84%) IBM Notes
12 2 (0.34%) Tomcat
13 1 (0.17%) SharePoint Server
13 1 (0.17%) Lotus Domino
Applications
1 206 (34.56%) MS Excel
2 186 (31.21%) MS Office
3 31 (5.20%) MS PowerPoint
4 14 (2.35%) MS Visio
5 12 (2.01%) MS Project
Business Applications
1 1 (0.17%) Remedy ITSM
1 1 (0.17%) SAP Oil and Gas
Cloud Services
1 15 (2.52%) Office 365
2 12 (2.01%) SaaS
3 2 (0.34%) Cloud Computing
Communications & Networking
1 104 (17.45%) TCP/IP
2 90 (15.10%) DNS
3 61 (10.23%) DHCP
4 54 (9.06%) LAN
5 51 (8.56%) WAN
6 44 (7.38%) Firewall
7 42 (7.05%) Internet
8 40 (6.71%) VPN
9 20 (3.36%) VoIP
10 17 (2.85%) Cisco IOS
11 15 (2.52%) SAN
12 14 (2.35%) Wireless
13 11 (1.85%) Wi-Fi
14 9 (1.51%) NAS
14 9 (1.51%) IP Telephony
15 8 (1.34%) Network Security
16 5 (0.84%) Intranet
16 5 (0.84%) SSL
16 5 (0.84%) FTP
16 5 (0.84%) ADSL
Database & Business Intelligence
1 86 (14.43%) SQL Server
2 24 (4.03%) MySQL
3 9 (1.51%) SQL Server 2008
4 8 (1.34%) SQL Server 2005
5 4 (0.67%) Data Warehouse
5 4 (0.67%) MarkLogic
6 3 (0.50%) Oracle Database
6 3 (0.50%) Crystal Reports
7 2 (0.34%) SQL Server Reporting Services
8 1 (0.17%) SQL Server 2012
8 1 (0.17%) Relational Database
8 1 (0.17%) SQL Server Analysis Services
8 1 (0.17%) SQL Server Integration Services
8 1 (0.17%) Microsoft Analysis Services
Development Applications
1 4 (0.67%) Team Foundation Server
2 3 (0.50%) FishEye
2 3 (0.50%) Talend Open Studio
General
1 68 (11.41%) Finance
2 39 (6.54%) Law
3 28 (4.70%) Legal
4 21 (3.52%) Banking
5 20 (3.36%) Retail
6 11 (1.85%) Telecoms
7 10 (1.68%) Back Office
7 10 (1.68%) Financial Institution
8 9 (1.51%) Manufacturing
9 8 (1.34%) Publishing
10 3 (0.50%) Marketing
11 2 (0.34%) Advertising
11 2 (0.34%) Front Office
12 1 (0.17%) Automotive
12 1 (0.17%) Electronics
Libraries, Frameworks & Software Standards
1 32 (5.37%) XML
2 30 (5.03%) .NET
3 25 (4.19%) HTML
4 13 (2.18%) Web Services
5 9 (1.51%) CSS
6 5 (0.84%) Application Packaging
6 5 (0.84%) .NET Framework
7 4 (0.67%) Software Packaging
8 2 (0.34%) ASP.NET
9 1 (0.17%) XMPP
9 1 (0.17%) Flash
9 1 (0.17%) WAP
9 1 (0.17%) COM
9 1 (0.17%) XSLT
Miscellaneous
1 82 (13.76%) Blackberry
2 60 (10.07%) Analytical Skills
3 25 (4.19%) iPhone
4 18 (3.02%) Video Conferencing
5 15 (2.52%) iPad
6 11 (1.85%) Handset
7 10 (1.68%) IVR
8 7 (1.17%) Derivative
8 7 (1.17%) Foreign Exchange (FX)
9 6 (1.01%) Mainframe
9 6 (1.01%) Management Information System
9 6 (1.01%) PDA
9 6 (1.01%) Statistics
9 6 (1.01%) Mathematics
10 5 (0.84%) CMDB
10 5 (0.84%) Client/Server
11 4 (0.67%) Open Source
12 3 (0.50%) Computer Science
13 2 (0.34%) Smartphone
13 2 (0.34%) FMCG
Operating Systems
1 459 (77.01%) Windows
2 179 (30.03%) Windows 7
3 136 (22.82%) Windows XP
4 121 (20.30%) Windows Server 2008
5 91 (15.27%) Windows Server 2003
6 62 (10.40%) Linux
7 40 (6.71%) Windows 8
8 37 (6.21%) Windows Server 2012
9 32 (5.37%) Mac OS X
10 29 (4.87%) UNIX
11 28 (4.70%) Windows Vista
12 24 (4.03%) Android
13 10 (1.68%) Windows 2000 Server
13 10 (1.68%) Red Hat Enterprise Linux
14 7 (1.17%) Windows 2000
15 6 (1.01%) VMS
15 6 (1.01%) Windows Mobile
16 5 (0.84%) Apple iOS
17 4 (0.67%) CentOS
17 4 (0.67%) BlackBerry OS
Processes & Methodologies
1 165 (27.68%) ITIL
2 18 (3.02%) Mentoring
3 16 (2.68%) Service Management
4 15 (2.52%) Incident Management
4 15 (2.52%) CRM
4 15 (2.52%) Time Management
4 15 (2.52%) Mobile Device Management
5 14 (2.35%) Root Cause Analysis
5 14 (2.35%) Problem Management
5 14 (2.35%) Asset Management
6 12 (2.01%) Document Management
7 10 (1.68%) Project Management
7 10 (1.68%) Disaster Recovery
7 10 (1.68%) Service Delivery
8 8 (1.34%) E-Commerce
8 8 (1.34%) Continuous Improvement
9 7 (1.17%) Information Security
10 6 (1.01%) Load Balancing
10 6 (1.01%) QMS
10 6 (1.01%) Risk Analysis
Programming Languages
1 125 (20.97%) SQL
2 34 (5.70%) Java
3 13 (2.18%) PowerShell
4 11 (1.85%) VB
5 8 (1.34%) JavaScript
5 8 (1.34%) T-SQL
5 8 (1.34%) C#
6 6 (1.01%) C
6 6 (1.01%) VBScript
6 6 (1.01%) Perl
6 6 (1.01%) Bash Shell
7 4 (0.67%) PHP
8 3 (0.50%) VB.NET
9 2 (0.34%) PL/SQL
10 1 (0.17%) PHP5
10 1 (0.17%) R
Qualifications
1 60 (10.07%) Microsoft Certification
2 40 (6.71%) Degree
3 33 (5.54%) MCP
4 30 (5.03%) MCSE
5 29 (4.87%) MCITP
6 14 (2.35%) Security Cleared
6 14 (2.35%) MCSA
7 10 (1.68%) CCNA
7 10 (1.68%) Cisco Certification
7 10 (1.68%) MCTS
8 8 (1.34%) ITIL Foundation Certificate
9 6 (1.01%) A+ Certification
9 6 (1.01%) VMware Certified Professional (VCP)
10 4 (0.67%) SAP Certification
10 4 (0.67%) ITIL Certification
10 4 (0.67%) MOS
11 3 (0.50%) CCA
11 3 (0.50%) Citrix Certification
Quality Assurance & Compliance
1 82 (13.76%) SLA
2 8 (1.34%) ISO 9001
3 6 (1.01%) QA
4 4 (0.67%) ISO/IEC 27001
System Software
1 324 (54.36%) Active Directory
2 51 (8.56%) VMware Infrastructure
3 15 (2.52%) Terminal Services
4 14 (2.35%) Hyper-V
5 6 (1.01%) VMware Workstation
5 6 (1.01%) XenApp
5 6 (1.01%) vSphere
6 2 (0.34%) VMware ESX
6 2 (0.34%) XenDesktop
6 2 (0.34%) Citrix Presentation Server
Systems Management
1 44 (7.38%) SCCM
2 19 (3.19%) WSUS
3 11 (1.85%) Systems Management Server (SMS)
4 6 (1.01%) Norton AntiVirus
4 6 (1.01%) Backup Exec
5 3 (0.50%) NetBackup
6 1 (0.17%) Symantec Enterprise Vault
6 1 (0.17%) Symantec Endpoint Protection
6 1 (0.17%) SCDPM
6 1 (0.17%) MAILsweeper
6 1 (0.17%) ARCserve
Vendors
1 247 (41.44%) Microsoft
2 108 (18.12%) VMware
3 96 (16.11%) Citrix
4 81 (13.59%) Cisco
5 45 (7.55%) Apple
6 27 (4.53%) Dell
7 22 (3.69%) HP
8 21 (3.52%) Avaya
9 20 (3.36%) Interwoven
10 17 (2.85%) Mitel
10 17 (2.85%) Symantec
11 16 (2.68%) Oracle
12 15 (2.52%) Bloomberg
13 13 (2.18%) Reuters
14 10 (1.68%) BMC
15 9 (1.51%) Kofax
16 8 (1.34%) Juniper
16 8 (1.34%) Remedy
17 7 (1.17%) Sophos
17 7 (1.17%) Sage
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Salary: From £28,000 to £32,000 per annum 10%bonus pension and healthcare
Posted: Yesterday
Luton, Bedfordshire
Coal IT Services
Salary: From £24,000 to £29,500 per annum plus excellent benefits
Posted: 3 days ago
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: 3 days ago
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: 3 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 5 days ago
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £25000 per annum + Benefits
Posted: 6 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 7 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £28,000 per annum + 29 days holiday + share op's + pen
Posted: 7 days ago
Shrewsbury
Reed Technology - UK Posting Account
Salary: £28000 - £32000 per annum
Posted: 11 days ago
Farnborough
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 14 days ago
Norwich, Norfolk
Allied Worldwide
Salary: Pension, Private Health
Posted: 24 days ago
Middlesex
Amsys
Salary: From £25,000 to £30,000 per annum
Posted: 24 days ago
Tamworth
Hays IT - Uk Posting account
Salary: £25000.00 - £26000.00 per annum
Posted: 25 days ago