The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 648 695 703
Rank change year-on-year
+47 +8
Permanent jobs requiring a 2nd Line Support Analyst 245 201 170
As % of all permanent IT jobs located in the UK 0.23% 0.19% 0.16%
As % of the Job Titles category 0.24% 0.20% 0.17%
Number of salaries quoted 222 178 158
Average salary £27,500 £25,000 £25,000
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £22,000 £20,000 £20,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £26,000 £24,000 £24,500
% change year-on-year
+8.33% -2.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101493 101105 101549
As % of all permanent IT jobs located in the UK 94.81% 94.45% 94.92%
Number of salaries quoted 83542 81233 85841
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 2 March 2015 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 230 £27,500 +10.00% 24
London +49 110 £29,500 +9.25% 12
South East -7 48 £26,500 +1.92% 5
City of London +26 33 £40,000 +6.66% 2
East Midlands +34 18 £27,500 +25.00% 1
Northamptonshire +4 14 £27,500 +25.00%
East of England -10 14 £26,000 -10.34% 2
Yorkshire +7 13 £27,500 +25.00% 1
West Midlands -27 13 £22,750 -5.20%
West Sussex - 11 £24,000 -
Surrey -2 10 £24,250 -4.90%
North West -26 10 £24,000 +10.34% 3
South Yorkshire +4 9 £30,000 +39.53%
Berkshire +3 9 £27,500 -21.98% 2
Sheffield -5 9 £30,000 +39.53%
Hampshire +1 8 £26,500 -33.75% 2
Manchester -1 8 £24,000 +4.34% 2
Maidenhead - 8 £27,750 -
Woking +9 7 £24,000 -2.04%
Northampton -6 7 £26,250 +17.97%
East Sussex -15 7 £26,500 +2.91% 1
Wales - 7 £19,500 - 1
Brighton - 7 £26,500 -
Suffolk -6 6 £27,000 -
South Wales - 6 £19,750 - 1
Crawley - 6 £24,000 -
Scotland +21 5 £30,000 -14.28% 1
Ipswich -1 5 £27,000 -
South West -6 5 £21,500 -
Edinburgh - 5 £30,000 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 March 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 323 (68.00%) Windows
2 234 (49.26%) Active Directory
3 202 (42.53%) Microsoft
4 142 (29.89%) ITIL
5 140 (29.47%) MS Office
6 132 (27.79%) Windows 7
7 131 (27.58%) MS Excel
8 128 (26.95%) Citrix
9 114 (24.00%) MS Exchange
10 101 (21.26%) Windows XP
11 86 (18.11%) VMware
12 83 (17.47%) SQL
13 81 (17.05%) Finance
14 73 (15.37%) Windows Server 2008
15 68 (14.32%) LAN
16 64 (13.47%) SQL Server
16 64 (13.47%) SLA
17 61 (12.84%) TCP/IP
18 60 (12.63%) Windows Server 2003
18 60 (12.63%) VMware Infrastructure
19 58 (12.21%) Microsoft Certification
20 57 (12.00%) DNS
21 56 (11.79%) Cisco
21 56 (11.79%) WAN
22 45 (9.47%) DHCP
23 43 (9.05%) MCSE
23 43 (9.05%) Blackberry
23 43 (9.05%) Exchange Server 2010
24 42 (8.84%) Firewall
25 41 (8.63%) Exchange Server 2007

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 March 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 114 (24.00%) MS Exchange
2 43 (9.05%) Exchange Server 2010
3 41 (8.63%) Exchange Server 2007
4 32 (6.74%) Blackberry Enterprise Server
5 25 (5.26%) IIS
6 23 (4.84%) Exchange Server 2003
7 14 (2.95%) SharePoint
8 9 (1.89%) Lync
8 9 (1.89%) IBM Notes
9 8 (1.68%) Apache
9 8 (1.68%) Exchange Server 2013
10 6 (1.26%) CMS
11 4 (0.84%) Commerce Server
12 3 (0.63%) Tomcat
13 2 (0.42%) WorkSite
13 2 (0.42%) Drupal
13 2 (0.42%) WordPress
13 2 (0.42%) nginx
13 2 (0.42%) Apache Solr
13 2 (0.42%) Moodle
Applications
1 140 (29.47%) MS Office
2 131 (27.58%) MS Excel
3 12 (2.53%) MS PowerPoint
4 3 (0.63%) MS Project
5 2 (0.42%) MS Visio
5 2 (0.42%) Acrobat
6 1 (0.21%) InDesign
6 1 (0.21%) Adobe Creative Suite
Business Applications
1 2 (0.42%) Dynamics AX
2 1 (0.21%) Magento
2 1 (0.21%) SalesLogix
2 1 (0.21%) Dynamics NAV
Cloud Services
1 7 (1.47%) Office 365
2 5 (1.05%) SaaS
3 4 (0.84%) Google Apps
3 4 (0.84%) Amazon AWS
4 2 (0.42%) Microsoft Azure
5 1 (0.21%) Cloud Computing
Communications & Networking
1 68 (14.32%) LAN
2 61 (12.84%) TCP/IP
3 57 (12.00%) DNS
4 56 (11.79%) WAN
5 45 (9.47%) DHCP
6 42 (8.84%) Firewall
7 32 (6.74%) VPN
8 26 (5.47%) VoIP
9 24 (5.05%) Wi-Fi
10 22 (4.63%) Internet
11 12 (2.53%) SAN
12 9 (1.89%) IP Telephony
13 6 (1.26%) VLAN
13 6 (1.26%) Network Security
13 6 (1.26%) PBX
14 3 (0.63%) Ethernet
14 3 (0.63%) FTP
15 2 (0.42%) ADSL
15 2 (0.42%) SSL
15 2 (0.42%) Cisco IOS
Database & Business Intelligence
1 64 (13.47%) SQL Server
2 14 (2.95%) MySQL
3 3 (0.63%) SQL Server 2012
4 2 (0.42%) Relational Database
4 2 (0.42%) SQL Server 2008
4 2 (0.42%) SQL Server Reporting Services
4 2 (0.42%) SQL Server 2005
4 2 (0.42%) SQL Server Integration Services
5 1 (0.21%) Oracle Database 11g
5 1 (0.21%) Crystal Reports
5 1 (0.21%) Data Warehouse
5 1 (0.21%) MarkLogic
5 1 (0.21%) Oracle Database
Development Applications
1 3 (0.63%) Toad
2 2 (0.42%) Subversion
2 2 (0.42%) JIRA
2 2 (0.42%) Git (software)
3 1 (0.21%) FishEye
3 1 (0.21%) Eclipse
3 1 (0.21%) Talend Open Studio
General
1 81 (17.05%) Finance
2 23 (4.84%) Retail
3 21 (4.42%) Law
4 18 (3.79%) Back Office
5 15 (3.16%) Telecoms
6 14 (2.95%) Banking
7 13 (2.74%) Legal
8 6 (1.26%) German Language
9 5 (1.05%) French Language
9 5 (1.05%) Advertising
10 3 (0.63%) Manufacturing
11 2 (0.42%) Pharmaceutical
11 2 (0.42%) Financial Institution
11 2 (0.42%) Front Office
11 2 (0.42%) Publishing
11 2 (0.42%) Investment Banking
11 2 (0.42%) Retail Banking
11 2 (0.42%) Marketing
11 2 (0.42%) Italian Language
11 2 (0.42%) Russian Language
Libraries, Frameworks & Software Standards
1 25 (5.26%) .NET
2 10 (2.11%) CSS
2 10 (2.11%) HTML
3 8 (1.68%) .NET Framework
4 6 (1.26%) ASP.NET
5 5 (1.05%) Web Services
5 5 (1.05%) XML
6 4 (0.84%) J2EE
7 2 (0.42%) COM
7 2 (0.42%) Servlets
7 2 (0.42%) FIX Protocol
8 1 (0.21%) Application Packaging
8 1 (0.21%) Classic ASP
Miscellaneous
1 43 (9.05%) Blackberry
2 38 (8.00%) Analytical Skills
3 19 (4.00%) Management Information System
4 14 (2.95%) Thin Client
4 14 (2.95%) Fat Client
5 8 (1.68%) EPoS
6 6 (1.26%) iPad
7 5 (1.05%) iPhone
7 5 (1.05%) Open Source
7 5 (1.05%) Video Conferencing
7 5 (1.05%) Mathematics
8 4 (0.84%) Statistics
9 3 (0.63%) Client/Server
10 2 (0.42%) Foreign Exchange (FX)
10 2 (0.42%) Smartphone
10 2 (0.42%) PDA
10 2 (0.42%) Derivative
10 2 (0.42%) Computer Science
10 2 (0.42%) Digital Media
10 2 (0.42%) Mobile App
Operating Systems
1 323 (68.00%) Windows
2 132 (27.79%) Windows 7
3 101 (21.26%) Windows XP
4 73 (15.37%) Windows Server 2008
5 60 (12.63%) Windows Server 2003
6 34 (7.16%) Linux
7 30 (6.32%) Windows 8
8 28 (5.89%) Windows Server 2012
9 25 (5.26%) UNIX
10 19 (4.00%) Windows Vista
11 9 (1.89%) Android
12 8 (1.68%) Windows 2000 Server
13 6 (1.26%) Mac OS X
13 6 (1.26%) Apple iOS
14 5 (1.05%) CentOS
14 5 (1.05%) Red Hat Enterprise Linux
15 4 (0.84%) Mac OS
15 4 (0.84%) Windows 2000
16 3 (0.63%) Ubuntu
16 3 (0.63%) Windows Mobile
Processes & Methodologies
1 142 (29.89%) ITIL
2 32 (6.74%) Incident Management
2 32 (6.74%) Change Control
3 28 (5.89%) Problem Management
4 22 (4.63%) Project Planning
5 21 (4.42%) CRM
5 21 (4.42%) Disaster Recovery
5 21 (4.42%) Service Delivery
6 16 (3.37%) Service Management
7 14 (2.95%) Information Security
8 12 (2.53%) Information Security Management
8 12 (2.53%) Security Management
8 12 (2.53%) Root Cause Analysis
9 10 (2.11%) Network Management
9 10 (2.11%) Time Management
9 10 (2.11%) ISMS
10 9 (1.89%) Risk Analysis
10 9 (1.89%) Document Management
10 9 (1.89%) E-Commerce
10 9 (1.89%) Performance Tuning
Programming Languages
1 83 (17.47%) SQL
2 12 (2.53%) Java
2 12 (2.53%) PL/SQL
3 11 (2.32%) JavaScript
4 6 (1.26%) C
5 5 (1.05%) C#
6 4 (0.84%) PowerShell
6 4 (0.84%) VBScript
7 3 (0.63%) VB
7 3 (0.63%) Perl
7 3 (0.63%) PHP
8 2 (0.42%) VB.NET
8 2 (0.42%) Bash Shell
8 2 (0.42%) XPath
9 1 (0.21%) VBA
9 1 (0.21%) Python
9 1 (0.21%) Objective-C
9 1 (0.21%) C++
9 1 (0.21%) T-SQL
Qualifications
1 58 (12.21%) Microsoft Certification
2 43 (9.05%) MCSE
3 35 (7.37%) Degree
4 20 (4.21%) MCP
5 10 (2.11%) ITIL Certification
5 10 (2.11%) Cisco Certification
5 10 (2.11%) CCNA
6 9 (1.89%) MCSA
6 9 (1.89%) VCP4
6 9 (1.89%) ITIL Foundation Certificate
7 8 (1.68%) MCITP
8 4 (0.84%) Security Cleared
8 4 (0.84%) MOS
9 3 (0.63%) MCTS
10 2 (0.42%) VMware Certified Professional (VCP)
10 2 (0.42%) Citrix Certification
11 1 (0.21%) SC Cleared
11 1 (0.21%) CCNP
11 1 (0.21%) CCA
11 1 (0.21%) CNA
Quality Assurance & Compliance
1 64 (13.47%) SLA
2 10 (2.11%) ISO/IEC 27001
3 2 (0.42%) QA
System Software
1 234 (49.26%) Active Directory
2 60 (12.63%) VMware Infrastructure
3 18 (3.79%) Hyper-V
4 16 (3.37%) XenApp
5 6 (1.26%) vSphere
6 5 (1.05%) Terminal Services
6 5 (1.05%) XenDesktop
6 5 (1.05%) VMware ESX
7 4 (0.84%) Samba
8 2 (0.42%) ISA Server
8 2 (0.42%) VMware Workstation
8 2 (0.42%) XenServer
9 1 (0.21%) Microsoft App-V
9 1 (0.21%) Citrix Presentation Server
Systems Management
1 22 (4.63%) SCCM
2 7 (1.47%) Nagios
2 7 (1.47%) Dollar Universe
2 7 (1.47%) WSUS
3 6 (1.26%) Norton AntiVirus
4 4 (0.84%) NetBackup
4 4 (0.84%) Backup Exec
4 4 (0.84%) Puppet
5 1 (0.21%) Symantec Enterprise Vault
5 1 (0.21%) Casper Suite
5 1 (0.21%) SCOM
5 1 (0.21%) MAILsweeper
5 1 (0.21%) DameWare
5 1 (0.21%) ZENworks
Vendors
1 202 (42.53%) Microsoft
2 128 (26.95%) Citrix
3 86 (18.11%) VMware
4 56 (11.79%) Cisco
5 20 (4.21%) Wyse
6 16 (3.37%) Dell
7 14 (2.95%) Avaya
8 13 (2.74%) HP
8 13 (2.74%) Apple
8 13 (2.74%) ServiceNow
9 10 (2.11%) Symantec
9 10 (2.11%) Oracle
10 9 (1.89%) Sybase
10 9 (1.89%) Lotus
10 9 (1.89%) Sophos
11 8 (1.68%) Bloomberg
11 8 (1.68%) Mitel
12 7 (1.47%) Reuters
12 7 (1.47%) Remedy
13 6 (1.26%) CA
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, gym, PMI
Posted: 3 hours ago
London
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: 2 days ago
South West London
Edison Hill Ltd
Salary: From £30,000 to £38,000 per annum plus bonus, benefits and training
Posted: 3 days ago
City, London
Westbourne Partners
Salary: From £50,000 to £70,000 per annum
Posted: 3 days ago
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
London
Etech Partners
Salary: Up to £32,000 per annum + Bens
Posted: 4 days ago
London
Streamline Connections
Salary: £45000 - £55000 per annum + bonus and benefits
Posted: 4 days ago
Hampshire
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + Excellent Benefits
Posted: 5 days ago
Luton, Bedfordshire
Coal IT Services
Salary: From £22,000 to £26,000 per annum plus up to £4,000 shift allowance an
Posted: 6 days ago
West London
Vadis People
Salary: c£24,000 - £28,000 plus ex bens
Posted: 6 days ago
London
Careerwise UK Limited
Salary: £30000 - £35000 per annum + Pension, 25 days, Health, Gym
Posted: 6 days ago
Middlesborough, United Kingdom
Thirteen Group
Salary: Up to £25,000
Posted: 7 days ago
Newport, Gwent
Sanderson
Salary: £18000 - £21000 per annum + Fantastic Benefits
Posted: 7 days ago
Middlesbrough, Cleveland
Thirteen Group
Salary: Up to £25,000 per annum
Posted: 9 days ago
Lymm
Recruitment Genius
Salary: £15000 - £18000 per annum
Posted: 10 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: 10 days ago
Altrincham
360 Resourcing
Salary: £22k - 25k per year
Posted: 13 days ago
Borehamwood
Quantica Technology - London
Salary: £28000 - £32000 per annum + + Benefits / Bonus
Posted: 17 days ago
Nottingham, Nottinghamshire
ComputaCenter
Salary: flexible benefits scheme
Posted: 17 days ago