The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 May 2016 with a comparison to same period over 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 583 600 560
Rank change year-on-year
+17 -40
Permanent jobs requiring a 2nd Line Support Analyst 366 401 488
As % of all permanent IT jobs located in the UK 0.37% 0.37% 0.40%
As % of the Job Titles category 0.39% 0.38% 0.42%
Number of salaries quoted 322 359 459
Median salary £27,500 £27,000 £25,500
Median salary % change year-on-year
+1.85% +5.88%
90% offered a salary of more than £21,500 £21,500 £20,250
10% offered a salary of more than £35,000 £35,000 £36,500
UK excluding London median salary £25,000 £24,250 £24,750
% change year-on-year
+3.09% -2.02%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94551 104274 117052
As % of all permanent IT jobs located in the UK 96.30% 96.45% 96.49%
Number of salaries quoted 79526 85540 95895
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 30 May 2016 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 355 £27,500 +1.85% 24
London -11 133 £29,750 -6.29% 6
South East +52 113 £27,500 +12.24% 9
Yorkshire +25 47 £24,250 +7.77% 2
Surrey +31 27 £28,500 +14.00% 1
West Yorkshire +23 27 £23,500 +11.90% 2
Berkshire +32 22 £26,500 -10.16% 3
City of London +34 20 £27,500 -14.06% 3
East of England +27 18 £25,250 -2.88% 2
West Sussex +5 16 £34,000 +13.33% 1
Leeds +2 16 £23,000 +2.22% 2
Hampshire +9 15 £27,500 +12.24% 1
Gatwick +9 14 £34,000 +3.03% 1
North West +19 13 £23,000 +6.97% 1
East Midlands +10 12 £23,000 -3.15% 2
North Yorkshire +8 12 £25,000 +11.11%
Buckinghamshire +26 11 £20,750 -5.68% 1
Hertfordshire +23 10 £23,500 -12.96%
Newbury +15 9 £23,500 -20.33% 3
Oxfordshire -17 9 £25,000 +4.16% 2
Cobham - 9 - -
South Yorkshire +27 8 £29,750 +32.22%
Sheffield +24 8 £29,750 +41.66%
East Sussex +21 8 £27,500 +1.85%
Harrogate +20 8 £25,000 +11.11%
South West +3 8 £22,750 +5.81%
Abingdon -25 8 £25,000 -
Milton Keynes +23 7 £19,750 -10.22%
Southampton +8 7 £27,500 +13.40%
West Midlands -30 7 £24,000 +6.66% 2

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 May 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 514 (71.69%) Windows
2 376 (52.44%) Microsoft
3 368 (51.32%) Active Directory
4 256 (35.70%) MS Office
5 241 (33.61%) ITIL
6 239 (33.33%) Windows Server
7 221 (30.82%) Windows 7
8 192 (26.78%) MS Exchange
9 191 (26.64%) MS Excel
10 169 (23.57%) Citrix
11 134 (18.69%) Microsoft Certification
12 124 (17.29%) VMware
13 118 (16.46%) SQL
13 118 (16.46%) Windows Server 2008
14 103 (14.37%) Windows Server 2012
15 100 (13.95%) SLA
16 97 (13.53%) Finance
17 89 (12.41%) TCP/IP
18 85 (11.85%) Cisco
19 83 (11.58%) VMware Infrastructure
20 79 (11.02%) Windows 8
21 73 (10.18%) MCP
21 73 (10.18%) MCSE
22 70 (9.76%) Exchange Server 2010
23 69 (9.62%) Blackberry
24 65 (9.07%) DNS
25 61 (8.51%) LAN
25 61 (8.51%) SQL Server
25 61 (8.51%) Office 365
26 59 (8.23%) XenApp

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 192 (26.78%) MS Exchange
2 70 (9.76%) Exchange Server 2010
3 51 (7.11%) Exchange Server 2013
4 40 (5.58%) Blackberry Enterprise Server
4 40 (5.58%) SharePoint
5 34 (4.74%) Exchange Server 2007
6 19 (2.65%) IIS
7 15 (2.09%) Exchange Server 2000
7 15 (2.09%) Exchange Server 2003
8 13 (1.81%) Apache
9 12 (1.67%) Skype for Business
10 11 (1.53%) IBM Notes
11 5 (0.70%) NetWeaver
11 5 (0.70%) SharePoint 2013
12 4 (0.56%) SugarCRM
13 3 (0.42%) CMS
13 3 (0.42%) SharePoint 2010
14 2 (0.28%) IBM Domino
14 2 (0.28%) OpenROAD
14 2 (0.28%) WebLogic
Applications
1 256 (35.70%) MS Office
2 191 (26.64%) MS Excel
3 34 (4.74%) MS PowerPoint
4 5 (0.70%) MS Visio
5 3 (0.42%) Adobe Creative Suite
Business Applications
1 9 (1.26%) Magento
2 7 (0.98%) Fredhopper
3 5 (0.70%) SAP CO
3 5 (0.70%) SAP FI
3 5 (0.70%) SAP FI/CO
3 5 (0.70%) SAP MM
3 5 (0.70%) SAP PS
3 5 (0.70%) SAP SD
4 4 (0.56%) FastStats
4 4 (0.56%) Remedy ITSM
4 4 (0.56%) Unica
5 2 (0.28%) Dynamics AX
5 2 (0.28%) Dynamics CRM
6 1 (0.14%) assyst
6 1 (0.14%) Eagle PACE
6 1 (0.14%) Line 50
6 1 (0.14%) Markit EDM
6 1 (0.14%) SAP Oil and Gas
6 1 (0.14%) thinkFolio
Cloud Services
1 61 (8.51%) Office 365
2 11 (1.53%) Amazon AWS
3 10 (1.39%) Google Apps
4 4 (0.56%) SaaS
5 3 (0.42%) Cloud Computing
5 3 (0.42%) Mimecast
6 2 (0.28%) Microsoft Azure
Communications & Networking
1 89 (12.41%) TCP/IP
2 65 (9.07%) DNS
3 61 (8.51%) LAN
4 52 (7.25%) Firewall
5 51 (7.11%) WAN
6 49 (6.83%) DHCP
7 48 (6.69%) VPN
8 32 (4.46%) VoIP
9 28 (3.91%) SAN
10 27 (3.77%) Internet
11 14 (1.95%) Fibre Channel
11 14 (1.95%) Intranet
11 14 (1.95%) iSCSI
11 14 (1.95%) Wi-Fi
12 13 (1.81%) Wireless
13 7 (0.98%) PBX
13 7 (0.98%) SSL
14 6 (0.84%) Ethernet
15 5 (0.70%) IP Telephony
15 5 (0.70%) Remote Desktop
Database & Business Intelligence
1 61 (8.51%) SQL Server
2 14 (1.95%) SQL Server Reporting Services
3 11 (1.53%) Oracle Database
4 9 (1.26%) Relational Database
4 9 (1.26%) SQL Server 2008
5 8 (1.12%) SQL Server 2012
6 5 (0.70%) SAP BI
6 5 (0.70%) SAP BW
7 2 (0.28%) MarkLogic
7 2 (0.28%) MS Access
7 2 (0.28%) MySQL
7 2 (0.28%) RDBMS
7 2 (0.28%) SQL Server Integration Services
8 1 (0.14%) BusinessObjects
8 1 (0.14%) Data Warehouse
Development Applications
1 8 (1.12%) SQL Server Management Studio (SSMS)
2 5 (0.70%) JIRA
3 3 (0.42%) Git (software)
3 3 (0.42%) Subversion
General
1 97 (13.53%) Finance
2 52 (7.25%) Legal
3 41 (5.72%) Law
4 38 (5.30%) Retail
5 23 (3.21%) German Language
6 22 (3.07%) Telecoms
7 21 (2.93%) Banking
7 21 (2.93%) French Language
8 15 (2.09%) Marketing
9 12 (1.67%) Advertising
10 11 (1.53%) Manufacturing
11 8 (1.12%) Back Office
12 7 (0.98%) Local Government
13 4 (0.56%) Pharmaceutical
13 4 (0.56%) Publishing
14 3 (0.42%) Billing
14 3 (0.42%) International Banking
14 3 (0.42%) Military
14 3 (0.42%) Music Industry
14 3 (0.42%) Spanish Language
Libraries, Frameworks & Software Standards
1 22 (3.07%) Web Services
2 20 (2.79%) HTML
3 15 (2.09%) XML
4 11 (1.53%) .NET
5 9 (1.26%) CSS
6 5 (0.70%) ASP.NET
6 5 (0.70%) X-Windows
7 2 (0.28%) ASP.NET Web Forms
7 2 (0.28%) Software Packaging
7 2 (0.28%) XMPP
7 2 (0.28%) XSL
8 1 (0.14%) COM
8 1 (0.14%) JSON
8 1 (0.14%) ODBC
8 1 (0.14%) REST
8 1 (0.14%) WCF
Miscellaneous
1 69 (9.62%) Blackberry
2 44 (6.14%) Smartphone
3 40 (5.58%) Video Conferencing
4 28 (3.91%) iPhone
5 21 (2.93%) iPad
6 19 (2.65%) Analytical Skills
6 19 (2.65%) Driving Licence
7 14 (1.95%) User Experience
8 13 (1.81%) EPoS
9 10 (1.39%) Management Information System
10 8 (1.12%) Fat Client
10 8 (1.12%) Mathematics
10 8 (1.12%) Thin Client
11 7 (0.98%) Computer Science
12 6 (0.84%) Client/Server
13 5 (0.70%) Replication
14 4 (0.56%) Mainframe
14 4 (0.56%) PKI
15 3 (0.42%) CMDB
15 3 (0.42%) iSeries
Operating Systems
1 514 (71.69%) Windows
2 239 (33.33%) Windows Server
3 221 (30.82%) Windows 7
4 118 (16.46%) Windows Server 2008
5 103 (14.37%) Windows Server 2012
6 79 (11.02%) Windows 8
7 43 (6.00%) Windows 10
8 39 (5.44%) Windows Server 2003
9 38 (5.30%) Windows XP
10 28 (3.91%) Unix
11 23 (3.21%) Linux
12 22 (3.07%) Apple iOS
13 18 (2.51%) Windows 2000 Server
14 15 (2.09%) Mac OS X
15 13 (1.81%) Android
16 5 (0.70%) Mac OS
17 3 (0.42%) Solaris
18 2 (0.28%) Windows NT
18 2 (0.28%) Windows Vista
19 1 (0.14%) Windows Mobile
Processes & Methodologies
1 241 (33.61%) ITIL
2 46 (6.42%) Incident Management
3 42 (5.86%) Problem Management
4 36 (5.02%) Service Delivery
4 36 (5.02%) Time Management
5 33 (4.60%) Service Management
6 31 (4.32%) Mentoring
7 30 (4.18%) ITIL V3
8 29 (4.04%) CRM
9 25 (3.49%) Document Management
10 23 (3.21%) Continuous Improvement
11 18 (2.51%) ERP
12 17 (2.37%) Patch Management
13 16 (2.23%) Change Control
14 15 (2.09%) Ticket Management
15 13 (1.81%) DevOps
15 13 (1.81%) Software Deployment
16 12 (1.67%) Disaster Recovery
16 12 (1.67%) Mobile Device Management
16 12 (1.67%) Performance Monitoring
Programming Languages
1 118 (16.46%) SQL
2 21 (2.93%) JavaScript
3 20 (2.79%) PowerShell
4 17 (2.37%) C
5 12 (1.67%) Java
5 12 (1.67%) VBScript
6 10 (1.39%) PHP
6 10 (1.39%) Shell Script
6 10 (1.39%) VB
7 9 (1.26%) Perl
7 9 (1.26%) PL/SQL
8 5 (0.70%) ABAP
9 4 (0.56%) C#
10 3 (0.42%) XPath
11 2 (0.28%) C++
11 2 (0.28%) T-SQL
11 2 (0.28%) VBA
11 2 (0.28%) VC++
12 1 (0.14%) VB.NET
Qualifications
1 134 (18.69%) Microsoft Certification
2 73 (10.18%) MCP
2 73 (10.18%) MCSE
3 50 (6.97%) Degree
4 42 (5.86%) MCSA
5 41 (5.72%) CCNA
5 41 (5.72%) Cisco Certification
6 39 (5.44%) ITIL Certification
7 34 (4.74%) MCDST
8 21 (2.93%) MCITP
9 18 (2.51%) Security Cleared
10 17 (2.37%) MOS
11 13 (1.81%) Citrix Certification
12 12 (1.67%) MCTS
13 10 (1.39%) SC Cleared
14 9 (1.26%) ITIL Foundation Certificate
15 8 (1.12%) A+ Certification
16 4 (0.56%) CCA
16 4 (0.56%) VMware Certified Professional (VCP)
17 2 (0.28%) CCNP
Quality Assurance & Compliance
1 100 (13.95%) SLA
2 13 (1.81%) ISO/IEC 27001
3 4 (0.56%) PCI DSS
4 1 (0.14%) Sarbanes-Oxley
System Software
1 368 (51.32%) Active Directory
2 83 (11.58%) VMware Infrastructure
3 59 (8.23%) XenApp
4 41 (5.72%) Hyper-V
5 21 (2.93%) XenDesktop
6 10 (1.39%) Samba
7 9 (1.26%) VMware ESX
8 7 (0.98%) vSphere
9 6 (0.84%) XenServer
10 5 (0.70%) VMware Workstation
11 3 (0.42%) Microsoft Virtual Server
11 3 (0.42%) qmail
11 3 (0.42%) Terminal Services
12 2 (0.28%) VMware ESXi
13 1 (0.14%) BitLocker
13 1 (0.14%) Microsoft App-V
Systems Management
1 53 (7.39%) SCCM
2 21 (2.93%) Backup Exec
3 17 (2.37%) Norton AntiVirus
4 10 (1.39%) Puppet
5 6 (0.84%) SCOM
6 4 (0.56%) Iperf
6 4 (0.56%) Systems Management Server (SMS)
7 3 (0.42%) Casper Suite
7 3 (0.42%) Cisco CUCM
7 3 (0.42%) WSUS
8 1 (0.14%) Control-M
8 1 (0.14%) DameWare
8 1 (0.14%) HP SIM
8 1 (0.14%) NetBackup
8 1 (0.14%) SCSM
Vendors
1 376 (52.44%) Microsoft
2 169 (23.57%) Citrix
3 124 (17.29%) VMware
4 85 (11.85%) Cisco
5 40 (5.58%) Apple
6 35 (4.88%) Oracle
7 33 (4.60%) Symantec
8 28 (3.91%) HP
9 26 (3.63%) Avaya
10 19 (2.65%) Dell
10 19 (2.65%) Remedy
11 15 (2.09%) IBM
11 15 (2.09%) Interwoven
12 13 (1.81%) Google
13 12 (1.67%) Mitel
14 11 (1.53%) Juniper
15 10 (1.39%) Intel Security
16 9 (1.26%) Lotus
17 8 (1.12%) Adobe
17 8 (1.12%) EMC
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 4 days ago
City, London
Dunsdon Rose
Salary: From £25,000 to £30,000 per annum Bonus + Benefits Package
Posted: 3 days ago
City, London
Dunsdon Rose
Salary: From £18,000 to £24,000 per annum Bonus + Pension + Gym + Healthcare
Posted: 3 days ago
Newbury, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: From £33,000 to £35,000 per annum Plus Bonus and Benefits
Posted: 3 days ago
Central London / West End
H&R Talent
Salary: From £28,000 to £35,000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
CoreCom Consulting
Salary: £25000 per annum + Benefits
Posted: 4 days ago
Epsom, Surrey
TLP Consultancy Ltd.
Salary: £17500 - £20000 per annum + 23 days, Pension,bonus, shares
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £28,000 per annum + Overtime + Benefits + Career Progr
Posted: 3 days ago
Bedfordshire
Ashdown IT
Salary: £20000 per annum + benefits
Posted: 3 days ago
South West London
Bluetownonline
Salary: £23000 per annum
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £30,000 per annum negotiable
Posted: 3 days ago
Kettering, Northamptonshire
Corriculo
Salary: £30,000 per year
Posted: 7 days ago
Blackburn, Lancashire
Sanderson
Salary: £25000.00 - £28000.00 per annum
Posted: 6 days ago
Marlow, Buckinghamshire
Pro-Quest Resourcing Ltd
Salary: £30000 - £35000 Per Annum 30-34K + Pension + BUPA + Life Assur + DenPl
Posted: 3 days ago
Basingstoke, Hampshire
Austin Fraser
Salary: £30000.00 - £35000.00 per annum + Excellent Benefits
Posted: 5 days ago
Nottingham, Leicester, Melton Mowbray
Rebel Recruitment
Salary: £15,000 - £21,000 per year
Posted: 11 days ago
Nottingham, Leicester, Melton Mowbray
Rebel Recruitment
Salary: £15,000 - £21,000 per year
Posted: 11 days ago
Nottingham, Leicester, Melton Mowbray
Rebel Recruitment
Salary: £15,000 - £21,000 per year
Posted: 11 days ago
Leeds
Hays Specialist Recruitment
Salary: £20000.00 - £30000.00 per annum
Posted: 10 days ago
Birmingham, United Kingdom
Money Advice Trust
Salary: £ 23,220 per annum + pension
Posted: 13 days ago
Newbury
Hays Specialist Recruitment
Salary: £20000.00 - £28000 per day + Dep on Experience
Posted: 27 days ago
London
Bluetown Online LTD
Salary: £18000 - £22000 per annum
Posted: 20 days ago
Newbury
People Source Consulting
Salary: £26000 - £32000 per annum + 20% shift allowance
Posted: 18 days ago
Colchester
Opal Tree Solutions
Salary: £34000 - £37000 per annum + benefits
Posted: 25 days ago