The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 591 543 641
Rank change year-on-year
-48 +98
Permanent jobs requiring a 2nd Line Support Analyst 357 446 309
As % of all permanent IT jobs located in the UK 0.35% 0.42% 0.30%
As % of the Job Titles category 0.37% 0.43% 0.31%
Number of salaries quoted 298 392 281
Average salary £27,500 £27,500 £25,000
Average salary % change year-on-year
- +10.00%
90% offered a salary of more than £21,500 £22,000 £20,500
10% offered a salary of more than £34,500 £36,350 £35,000
UK excluding London average salary £25,000 £25,000 £23,500
% change year-on-year
- +6.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97472 102743 99324
As % of all permanent IT jobs located in the UK 96.12% 96.45% 96.27%
Number of salaries quoted 81850 85177 79938
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 8 February 2016 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -58 355 £27,500 - 31
London -74 128 £30,000 +1.69% 11
South East +49 91 £27,750 +4.71% 9
Yorkshire -8 38 £24,000 +6.66% 2
South West +20 31 £27,750 +18.08% 4
Surrey +27 28 £28,000 +7.69% 3
West Yorkshire +6 25 £23,250 +3.33% 1
North West +19 24 £24,000 +6.66% 2
East of England -5 23 £25,000 -12.28% 1
Leeds +9 22 £21,500 -4.44%
Buckinghamshire +15 20 £22,500 -18.18% 2
East Midlands -1 18 £22,500 -18.18%
City of London +20 16 £28,500 -7.31% 4
Milton Keynes +5 16 £22,500 -9.09%
West Midlands -25 16 £25,000 +7.52% 1
Manchester +28 14 £26,000 +20.93%
Wiltshire +11 14 £23,500 -21.66%
Berkshire +8 14 £26,750 -2.72%
Birmingham +7 11 £30,000 +26.31%
North Yorkshire +22 10 £25,000 -40.47% 1
Harrogate +10 10 £25,000 -40.47% 1
Salisbury - 10 £27,500 -
Maidenhead +4 9 £26,500 -3.63%
Nottingham +13 8 £22,000 +10.00%
Nottinghamshire +12 8 £22,000 +10.00%
Hampshire +8 8 £25,000 +11.11%
Sidcup +4 8 £29,000 - 1
West Sussex -2 8 £33,000 +37.50% 1
Hertfordshire -3 8 £22,500 -16.66% 1
Gatwick -6 8 £33,000 -5.71% 1

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 8 February 2016, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 577 (76.32%) Windows
2 393 (51.98%) Active Directory
3 366 (48.41%) Microsoft
4 270 (35.71%) Windows Server
5 259 (34.26%) MS Office
6 258 (34.13%) ITIL
7 256 (33.86%) Windows 7
8 235 (31.08%) MS Excel
9 209 (27.65%) MS Exchange
10 188 (24.87%) Windows Server 2008
11 157 (20.77%) Citrix
12 144 (19.05%) VMware
13 129 (17.06%) SLA
13 129 (17.06%) TCP/IP
14 122 (16.14%) Windows Server 2012
15 119 (15.74%) DNS
16 115 (15.21%) SQL
17 110 (14.55%) Windows 8
18 108 (14.29%) VMware Infrastructure
19 105 (13.89%) Microsoft Certification
20 90 (11.90%) Finance
21 88 (11.64%) Cisco
22 87 (11.51%) Firewall
23 83 (10.98%) Exchange Server 2010
24 82 (10.85%) SQL Server
25 80 (10.58%) Blackberry
26 79 (10.45%) Windows Server 2003
27 74 (9.79%) DHCP
27 74 (9.79%) Exchange Server 2013
28 64 (8.47%) Windows XP

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 8 February 2016, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 209 (27.65%) MS Exchange
2 83 (10.98%) Exchange Server 2010
3 74 (9.79%) Exchange Server 2013
4 63 (8.33%) Exchange Server 2007
5 55 (7.28%) Blackberry Enterprise Server
6 40 (5.29%) SharePoint
7 31 (4.10%) IIS
8 22 (2.91%) Exchange Server 2003
9 12 (1.59%) Exchange Server 2000
10 10 (1.32%) Skype for Business
11 5 (0.66%) CMS
11 5 (0.66%) SharePoint 2010
12 3 (0.40%) Apache
12 3 (0.40%) IBM Notes
12 3 (0.40%) Tomcat
13 1 (0.13%) Adobe Experience Manager
13 1 (0.13%) Kentico
13 1 (0.13%) WordPress
Applications
1 259 (34.26%) MS Office
2 235 (31.08%) MS Excel
3 26 (3.44%) MS PowerPoint
4 12 (1.59%) MS Visio
5 2 (0.26%) Acrobat
6 1 (0.13%) Adobe Creative Suite
6 1 (0.13%) QuarkXPress
Business Applications
1 7 (0.93%) Fredhopper
1 7 (0.93%) Magento
2 5 (0.66%) Cognos Business Intelligence
3 2 (0.26%) CODA-Financials
3 2 (0.26%) Remedy ITSM
4 1 (0.13%) Dynamics CRM
4 1 (0.13%) Dynamics GP
Cloud Services
1 50 (6.61%) Office 365
2 12 (1.59%) Amazon AWS
2 12 (1.59%) Google Apps
3 6 (0.79%) Cloud Computing
4 4 (0.53%) SaaS
5 3 (0.40%) Mimecast
6 1 (0.13%) Adobe Creative Cloud
6 1 (0.13%) Microsoft Azure
Communications & Networking
1 129 (17.06%) TCP/IP
2 119 (15.74%) DNS
3 87 (11.51%) Firewall
4 74 (9.79%) DHCP
5 56 (7.41%) VPN
6 50 (6.61%) LAN
7 45 (5.95%) WAN
8 42 (5.56%) Internet
9 40 (5.29%) VoIP
10 18 (2.38%) Wireless
11 16 (2.12%) SSL
11 16 (2.12%) Wi-Fi
12 12 (1.59%) SAN
13 8 (1.06%) Fibre Channel
13 8 (1.06%) HTTP
13 8 (1.06%) IP Telephony
13 8 (1.06%) iSCSI
13 8 (1.06%) Remote Desktop
14 7 (0.93%) SSH
14 7 (0.93%) VLAN
Database & Business Intelligence
1 82 (10.85%) SQL Server
2 23 (3.04%) SQL Server 2008
3 17 (2.25%) SQL Server 2012
4 12 (1.59%) SQL Server Reporting Services
5 9 (1.19%) MySQL
5 9 (1.19%) SQL Server 2005
6 8 (1.06%) Oracle Database
6 8 (1.06%) Oracle Database 11g
7 7 (0.93%) Oracle Database 10g
7 7 (0.93%) Oracle9i Database
7 7 (0.93%) Relational Database
7 7 (0.93%) SQL Server 2014
8 6 (0.79%) Oracle Database 12c
9 5 (0.66%) Oracle ODI
9 5 (0.66%) SQL Server Integration Services
10 1 (0.13%) Data Warehouse
10 1 (0.13%) MS Access
10 1 (0.13%) Oracle Reports
10 1 (0.13%) SQL Server 2000
Development Applications
1 12 (1.59%) SQL Server Management Studio (SSMS)
2 5 (0.66%) ERwin
2 5 (0.66%) JIRA
2 5 (0.66%) Yeoman
3 3 (0.40%) Git (software)
3 3 (0.40%) PowerBuilder
3 3 (0.40%) Subversion
4 1 (0.13%) Selenium
General
1 90 (11.90%) Finance
2 47 (6.22%) Law
3 45 (5.95%) Legal
4 33 (4.37%) Retail
5 27 (3.57%) Telecoms
6 21 (2.78%) Banking
7 12 (1.59%) German Language
8 11 (1.46%) French Language
9 7 (0.93%) Spanish Language
10 6 (0.79%) Manufacturing
10 6 (0.79%) Pharmaceutical
11 5 (0.66%) Back Office
12 4 (0.53%) Marketing
13 2 (0.26%) Advertising
13 2 (0.26%) Publishing
14 1 (0.13%) Financial Institution
14 1 (0.13%) Front Office
14 1 (0.13%) Investment Banking
14 1 (0.13%) Multimedia
14 1 (0.13%) Retail Banking
Libraries, Frameworks & Software Standards
1 16 (2.12%) CSS
1 16 (2.12%) HTML
2 15 (1.98%) XML
3 13 (1.72%) .NET
4 9 (1.19%) Web Services
5 7 (0.93%) LAMP
6 5 (0.66%) Middleware
6 5 (0.66%) Oracle Fusion
6 5 (0.66%) Oracle GoldenGate
7 4 (0.53%) X-Windows
8 1 (0.13%) .NET Framework
8 1 (0.13%) JSON
8 1 (0.13%) SOAP
8 1 (0.13%) Software Packaging
8 1 (0.13%) WCF
8 1 (0.13%) XMPP
Miscellaneous
1 80 (10.58%) Blackberry
2 39 (5.16%) Video Conferencing
3 34 (4.50%) Analytical Skills
3 34 (4.50%) iPhone
4 31 (4.10%) Driving Licence
5 30 (3.97%) iPad
6 21 (2.78%) EPoS
7 18 (2.38%) Computer Science
8 15 (1.98%) Management Information System
8 15 (1.98%) User Experience
9 14 (1.85%) Data Centre
10 11 (1.46%) Smartphone
11 8 (1.06%) Handset
11 8 (1.06%) Mainframe
12 4 (0.53%) Client/Server
12 4 (0.53%) Enterprise Software
12 4 (0.53%) Mathematics
13 3 (0.40%) BYOD
13 3 (0.40%) Visualisation
14 2 (0.26%) Health Informatics
Operating Systems
1 577 (76.32%) Windows
2 270 (35.71%) Windows Server
3 256 (33.86%) Windows 7
4 188 (24.87%) Windows Server 2008
5 122 (16.14%) Windows Server 2012
6 110 (14.55%) Windows 8
7 79 (10.45%) Windows Server 2003
8 64 (8.47%) Windows XP
9 45 (5.95%) Linux
10 27 (3.57%) Android
10 27 (3.57%) Apple iOS
10 27 (3.57%) Unix
11 23 (3.04%) Mac OS X
12 22 (2.91%) Windows 10
13 14 (1.85%) Windows 2000 Server
14 10 (1.32%) Windows Vista
15 8 (1.06%) Mac OS
16 3 (0.40%) Red Hat Enterprise Linux
17 1 (0.13%) Mac OS X Server
17 1 (0.13%) Windows Mobile
Processes & Methodologies
1 258 (34.13%) ITIL
2 46 (6.08%) Service Delivery
3 35 (4.63%) CRM
4 32 (4.23%) Incident Management
4 32 (4.23%) Service Management
5 30 (3.97%) ITIL V3
6 29 (3.84%) Problem Management
7 21 (2.78%) Document Management
8 20 (2.65%) ERP
8 20 (2.65%) Mentoring
9 16 (2.12%) Project Management
10 15 (1.98%) Continuous Improvement
11 13 (1.72%) Patch Management
11 13 (1.72%) Wealth Management
12 12 (1.59%) Disaster Recovery
12 12 (1.59%) Kalman Filter
12 12 (1.59%) Root Cause Analysis
12 12 (1.59%) Time Management
12 12 (1.59%) Web Filtering
13 11 (1.46%) Business Continuity
Programming Languages
1 115 (15.21%) SQL
2 21 (2.78%) C
3 19 (2.51%) Java
4 13 (1.72%) PowerShell
5 9 (1.19%) PHP
6 7 (0.93%) C++
6 7 (0.93%) T-SQL
7 5 (0.66%) VBScript
8 4 (0.53%) Python
8 4 (0.53%) VB
8 4 (0.53%) VBA
9 3 (0.40%) PL/SQL
9 3 (0.40%) XPath
10 2 (0.26%) C#
11 1 (0.13%) Bash Shell
11 1 (0.13%) Perl
11 1 (0.13%) Shell Script
Qualifications
1 105 (13.89%) Microsoft Certification
2 55 (7.28%) Degree
3 51 (6.75%) MCSE
4 42 (5.56%) MCP
5 40 (5.29%) CCNA
5 40 (5.29%) Cisco Certification
6 37 (4.89%) MCSA
7 25 (3.31%) ITIL Certification
8 23 (3.04%) MCDST
9 21 (2.78%) MCITP
10 20 (2.65%) MOS
10 20 (2.65%) Security Cleared
11 15 (1.98%) Citrix Certification
12 11 (1.46%) MCTS
12 11 (1.46%) SC Cleared
13 4 (0.53%) A+ Certification
14 3 (0.40%) CCA
15 2 (0.26%) CCNP
15 2 (0.26%) HND
15 2 (0.26%) PRINCE2 Certification
Quality Assurance & Compliance
1 129 (17.06%) SLA
2 8 (1.06%) ISO/IEC 27001
3 3 (0.40%) Data Quality
4 1 (0.13%) QA
System Software
1 393 (51.98%) Active Directory
2 108 (14.29%) VMware Infrastructure
3 58 (7.67%) Hyper-V
4 56 (7.41%) XenApp
5 16 (2.12%) Terminal Services
6 14 (1.85%) XenDesktop
7 10 (1.32%) vSphere
8 7 (0.93%) Tivoli Workload Scheduler
8 7 (0.93%) Xen
8 7 (0.93%) XenServer
9 6 (0.79%) Samba
9 6 (0.79%) VMware ESX
9 6 (0.79%) VMware Workstation
10 4 (0.53%) VMware ESXi
11 1 (0.13%) Citrix Presentation Server
11 1 (0.13%) Microsoft App-V
11 1 (0.13%) Microsoft Virtual Server
11 1 (0.13%) UAG
11 1 (0.13%) VMware Server
Systems Management
1 51 (6.75%) SCCM
2 24 (3.17%) Backup Exec
3 21 (2.78%) Norton AntiVirus
4 9 (1.19%) Systems Management Server (SMS)
5 7 (0.93%) Puppet
5 7 (0.93%) Tivoli
6 3 (0.40%) SCOM
7 2 (0.26%) Symantec Enterprise Vault
7 2 (0.26%) WSUS
8 1 (0.13%) AirWatch
8 1 (0.13%) Cisco CUCM
8 1 (0.13%) DameWare
8 1 (0.13%) PaperCut
Vendors
1 366 (48.41%) Microsoft
2 157 (20.77%) Citrix
3 144 (19.05%) VMware
4 88 (11.64%) Cisco
5 45 (5.95%) Apple
6 41 (5.42%) Symantec
7 35 (4.63%) Avaya
8 32 (4.23%) HP
9 26 (3.44%) Dell
10 25 (3.31%) Remedy
11 22 (2.91%) Oracle
12 17 (2.25%) Interwoven
13 16 (2.12%) Intel Security
14 15 (1.98%) Google
14 15 (1.98%) SonicWALL
15 14 (1.85%) LANDesk
16 13 (1.72%) AppSense
17 12 (1.59%) ServiceNow
18 11 (1.46%) MobileIron
19 10 (1.32%) Mitel
Edinburgh, Midlothian
Lorien Resourcing
Salary: £23000 - £25000 per annum + Bonus + Pension + 25 Days Hol
Posted: 12 hours ago
High Wycombe, Buckinghamshire
Marcus Donald People
Salary: £15 - £17 per hour
Posted: 12 hours ago
Bristol, Avon
CPS Group UK
Salary: £24000 - £29000 per annum + Excellent Benefits Package
Posted: 13 hours ago
Cobham, Surrey
Michael Bailey Associates
Salary: Market Salary
Posted: 18 hours ago
West London
Blue Glue
Posted: 21 hours ago
Merseyside
Oscar
Salary: £23000 - £25000 per annum
Posted: 22 hours ago
London
Information Technology Services
Salary: £35k - 42k per year
Posted: Yesterday
Abingdon, Oxfordshire
Jagger Talent
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £33000 - £35000 Per Annum Plus Bonus and Benefits
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum
Posted: 3 days ago
London
Ashdown IT
Salary: £20000 - £28000 per annum + substantial benefits
Posted: 3 days ago
Woking, Surrey
Greywood Associates Limited
Salary: £25000 - £30000 per annum + on call allowance
Posted: 3 days ago
East London
Latcom Ltd
Salary: From £24,000 to £28,000 per annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £20k - 26k per year
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 4 days ago
Wakefield, West Yorkshire
Spring Technology
Salary: £14000 - £20000 per annum
Posted: 4 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 4 days ago
City, London
Harvey Nash plc
Salary: £25000 - £34000 per annum + bonus and benefits
Posted: 4 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £17000 per annum
Posted: 5 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £30,000 per annum plus additional benefits
Posted: 5 days ago
Sidcup, Kent
The Resourcing Hub
Salary: From £25,000 to £33,000 per annum + benefits
Posted: 5 days ago
City, London
The Bridge Ltd
Salary: From £28,000 to £36,000 per annum
Posted: 6 days ago
Bournemouth, Dorset
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum + benefits
Posted: 6 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £22k - 26k per year
Posted: 7 days ago
Bristol
Recruitment Genius Ltd
Salary: £25000 - £35000 per annum
Posted: 11 days ago
Shepton Mallet
Capita plc
Salary: £16000 - £19000 per annum
Posted: 12 days ago
Leyland, Lancashire
AWD online
Salary: circa £30,000 + Benefits
Posted: 13 days ago
St. Albans
Interquest - IQ Tech
Salary: £20000 - £30000 per annum
Posted: 25 days ago