The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 682 608 716
Rank change year-on-year
-74 +108
Permanent jobs requiring a 2nd Line Support Analyst 219 315 176
As % of all permanent IT jobs located in the UK 0.20% 0.27% 0.17%
As % of the Job Titles category 0.21% 0.29% 0.18%
Number of salaries quoted 193 275 157
Average salary £27,000 £25,500 £25,000
Average salary % change year-on-year
+5.88% +2.00%
90% offered a salary of more than £21,000 £20,000 £20,000
10% offered a salary of more than £34,375 £35,000 £35,000
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104280 108595 100152
As % of all permanent IT jobs located in the UK 94.20% 94.52% 94.28%
Number of salaries quoted 86823 87800 83027
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 31 August 2015 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -43 217 £27,000 +5.88% 21
London -8 80 £29,500 -1.66% 4
South East -21 42 £27,000 +5.88% 6
North West +19 27 £25,000 +25.00% 1
East of England +20 22 £27,500 -5.17%
Yorkshire -12 17 £22,500 +7.14% 2
Hertfordshire +6 14 £28,000 -6.66%
Cheshire +4 13 £27,000 +8.00%
City of London +8 12 £30,000 -14.28% 1
Watford -5 12 £28,000 -
Berkshire -8 12 £27,000 +3.84%
Manchester +2 11 £20,000 +2.56% 1
West Midlands -13 11 £27,500 +22.22% 3
Surrey 0 10 £27,250 -4.38% 1
East Midlands -14 10 £22,750 -1.08% 1
West Yorkshire -16 10 £21,500 +2.38% 2
Buckinghamshire -16 10 £25,000 +4.16% 1
South West -18 10 £22,700 -14.33% 4
Chiswick +3 7 £29,000 +1.75%
Staffordshire +9 6 £25,500 +7.36%
Leeds +5 6 £22,000 -2.22% 1
North Yorkshire +3 5 £25,000 +11.11%
Dorset - 5 £22,400 - 2
Hampshire +18 4 £27,250 -0.90% 1
Nottingham -3 4 £22,750 - 1
Reading -10 4 £26,750 -
Tamworth -10 4 - -
Nottinghamshire -11 4 £22,750 - 1
Milton Keynes -15 4 £25,000 +16.27% 1
Wiltshire - 4 £25,750 - 2

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 318 (74.13%) Windows
2 233 (54.31%) Active Directory
3 200 (46.62%) Microsoft
4 135 (31.47%) MS Exchange
5 126 (29.37%) ITIL
6 117 (27.27%) MS Office
7 111 (25.87%) Windows 7
8 102 (23.78%) MS Excel
9 98 (22.84%) VMware
10 97 (22.61%) Citrix
11 93 (21.68%) Windows Server 2008
12 79 (18.41%) Windows Server 2003
13 72 (16.78%) SQL
14 70 (16.32%) Finance
15 66 (15.38%) TCP/IP
15 66 (15.38%) Cisco
16 62 (14.45%) Windows XP
17 60 (13.99%) LAN
17 60 (13.99%) WAN
18 59 (13.75%) Windows Server 2012
19 58 (13.52%) VMware Infrastructure
20 54 (12.59%) DNS
20 54 (12.59%) SQL Server
21 48 (11.19%) Blackberry
22 46 (10.72%) Linux
22 46 (10.72%) DHCP
22 46 (10.72%) Exchange Server 2010
23 45 (10.49%) SLA
24 43 (10.02%) Microsoft Certification
25 40 (9.32%) Firewall

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 135 (31.47%) MS Exchange
2 46 (10.72%) Exchange Server 2010
3 30 (6.99%) Exchange Server 2007
4 27 (6.29%) Exchange Server 2003
5 23 (5.36%) IIS
6 20 (4.66%) Exchange Server 2013
7 15 (3.50%) SharePoint
8 14 (3.26%) Blackberry Enterprise Server
9 4 (0.93%) Apache
10 3 (0.70%) Lync
11 2 (0.47%) SharePoint 2010
11 2 (0.47%) Tomcat
11 2 (0.47%) WorkSite
12 1 (0.23%) CMS
12 1 (0.23%) JBoss
12 1 (0.23%) IBM Notes
12 1 (0.23%) SharePoint 2013
Applications
1 117 (27.27%) MS Office
2 102 (23.78%) MS Excel
3 24 (5.59%) MS PowerPoint
4 5 (1.17%) Acrobat
5 3 (0.70%) MS Visio
5 3 (0.70%) Adobe Creative Suite
6 2 (0.47%) InDesign
Business Applications
1 2 (0.47%) SAP FI/CO
1 2 (0.47%) Summit
1 2 (0.47%) SAP CO
1 2 (0.47%) SAP FI
1 2 (0.47%) Dynamics CRM
2 1 (0.23%) Cognos Business Intelligence
2 1 (0.23%) CODA-Financials
2 1 (0.23%) SAP Oil and Gas
2 1 (0.23%) Dynamics NAV
Cloud Services
1 32 (7.46%) Office 365
2 16 (3.73%) Amazon AWS
3 10 (2.33%) Cloud Computing
4 3 (0.70%) Microsoft Azure
5 2 (0.47%) SaaS
5 2 (0.47%) Symantec.cloud
Communications & Networking
1 66 (15.38%) TCP/IP
2 60 (13.99%) LAN
2 60 (13.99%) WAN
3 54 (12.59%) DNS
4 46 (10.72%) DHCP
5 40 (9.32%) Firewall
6 34 (7.93%) VPN
7 31 (7.23%) VoIP
8 28 (6.53%) SAN
9 21 (4.90%) Internet
10 16 (3.73%) IP Telephony
11 11 (2.56%) Wi-Fi
12 8 (1.86%) Wireless
12 8 (1.86%) NAS
12 8 (1.86%) LDAP
13 7 (1.63%) Structured Cabling
14 6 (1.40%) Cisco IOS
15 4 (0.93%) NetScaler
15 4 (0.93%) MPLS
15 4 (0.93%) Ethernet
Database & Business Intelligence
1 54 (12.59%) SQL Server
2 5 (1.17%) Crystal Reports
2 5 (1.17%) QlikView
2 5 (1.17%) SQL Server 2008
2 5 (1.17%) MarkLogic
3 4 (0.93%) SQL Server 2012
4 3 (0.70%) SQL Server 2005
4 3 (0.70%) MS Access
5 2 (0.47%) RDBMS
5 2 (0.47%) Oracle Database 10g
5 2 (0.47%) SQL Server Integration Services
5 2 (0.47%) Oracle9i Database
5 2 (0.47%) Oracle Database 11g
5 2 (0.47%) Oracle Database
5 2 (0.47%) Relational Database
5 2 (0.47%) MySQL
6 1 (0.23%) Oracle ODI
6 1 (0.23%) Oracle Database 12c
6 1 (0.23%) BusinessObjects
6 1 (0.23%) SQL Server Reporting Services
Development Applications
1 4 (0.93%) Yeoman
2 3 (0.70%) JIRA
3 2 (0.47%) PowerBuilder
4 1 (0.23%) ERwin
4 1 (0.23%) SQL Server Management Studio (SSMS)
General
1 70 (16.32%) Finance
2 32 (7.46%) Law
3 29 (6.76%) Legal
4 16 (3.73%) Banking
5 14 (3.26%) Telecoms
6 10 (2.33%) Retail
7 9 (2.10%) Back Office
8 8 (1.86%) Publishing
9 7 (1.63%) French Language
9 7 (1.63%) German Language
10 5 (1.17%) Advertising
11 4 (0.93%) Marketing
11 4 (0.93%) Spanish Language
11 4 (0.93%) Manufacturing
12 3 (0.70%) Financial Institution
12 3 (0.70%) Games
13 2 (0.47%) Investment Banking
13 2 (0.47%) Front Office
14 1 (0.23%) Electronics
14 1 (0.23%) Local Government
Libraries, Frameworks & Software Standards
1 12 (2.80%) .NET
2 8 (1.86%) HTML
2 8 (1.86%) CSS
3 7 (1.63%) Web Services
4 3 (0.70%) XML
5 2 (0.47%) ASP.NET
6 1 (0.23%) J2EE
6 1 (0.23%) Middleware
6 1 (0.23%) X-Windows
6 1 (0.23%) Application Packaging
6 1 (0.23%) WCF
6 1 (0.23%) LINQ
6 1 (0.23%) Oracle Fusion
6 1 (0.23%) Oracle GoldenGate
Miscellaneous
1 48 (11.19%) Blackberry
2 31 (7.23%) Analytical Skills
3 17 (3.96%) Data Centre
4 16 (3.73%) Management Information System
5 13 (3.03%) Mathematics
6 11 (2.56%) Handset
6 11 (2.56%) PDA
7 9 (2.10%) iPad
8 6 (1.40%) Video Conferencing
9 5 (1.17%) iPhone
10 4 (0.93%) Hedge funds
10 4 (0.93%) CMDB
11 3 (0.70%) Fat Client
11 3 (0.70%) Thin Client
11 3 (0.70%) Smartphone
12 2 (0.47%) Mainframe
12 2 (0.47%) Client/Server
12 2 (0.47%) Statistics
13 1 (0.23%) Data Protection Act
13 1 (0.23%) Equities
Operating Systems
1 318 (74.13%) Windows
2 111 (25.87%) Windows 7
3 93 (21.68%) Windows Server 2008
4 79 (18.41%) Windows Server 2003
5 62 (14.45%) Windows XP
6 59 (13.75%) Windows Server 2012
7 46 (10.72%) Linux
8 39 (9.09%) Windows 8
9 17 (3.96%) Android
10 15 (3.50%) UNIX
11 13 (3.03%) Windows Vista
12 12 (2.80%) Red Hat Enterprise Linux
13 7 (1.63%) Apple iOS
14 6 (1.40%) Windows 2000
14 6 (1.40%) Mac OS X
14 6 (1.40%) Windows Mobile
15 5 (1.17%) Mac OS
16 4 (0.93%) Windows 2000 Server
17 1 (0.23%) Solaris
Processes & Methodologies
1 126 (29.37%) ITIL
2 23 (5.36%) Service Management
2 23 (5.36%) Mentoring
3 18 (4.20%) Information Security
4 17 (3.96%) Service Delivery
5 16 (3.73%) Disaster Recovery
5 16 (3.73%) Root Cause Analysis
6 14 (3.26%) Problem Management
7 11 (2.56%) CRM
7 11 (2.56%) Incident Management
8 10 (2.33%) Coaching
9 8 (1.86%) Continuous Improvement
10 7 (1.63%) Software Deployment
10 7 (1.63%) Mobile Device Management
10 7 (1.63%) Business Continuity
10 7 (1.63%) Configuration Management
10 7 (1.63%) Change Management
11 5 (1.17%) Migration
11 5 (1.17%) Business Intelligence
11 5 (1.17%) BCP
Programming Languages
1 72 (16.78%) SQL
2 17 (3.96%) C
3 11 (2.56%) Java
4 8 (1.86%) VB
5 6 (1.40%) PowerShell
6 4 (0.93%) T-SQL
6 4 (0.93%) C++
7 3 (0.70%) JavaScript
8 2 (0.47%) C#
8 2 (0.47%) PL/SQL
8 2 (0.47%) VBScript
8 2 (0.47%) VBA
8 2 (0.47%) Python
9 1 (0.23%) Perl
Qualifications
1 43 (10.02%) Microsoft Certification
2 29 (6.76%) Degree
3 21 (4.90%) MCP
4 18 (4.20%) MCSE
5 17 (3.96%) ITIL Certification
6 12 (2.80%) Cisco Certification
7 10 (2.33%) CCNA
8 7 (1.63%) A+ Certification
8 7 (1.63%) MOS
9 5 (1.17%) MCSA
9 5 (1.17%) HNC
9 5 (1.17%) HND
9 5 (1.17%) MCITP
10 4 (0.93%) CCNP
11 3 (0.70%) VMware Certified Professional (VCP)
11 3 (0.70%) MCDST
12 2 (0.47%) MCTS
12 2 (0.47%) Security Cleared
12 2 (0.47%) ITIL Foundation Certificate
13 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 45 (10.49%) SLA
2 3 (0.70%) ISO/IEC 27001
3 1 (0.23%) QA
3 1 (0.23%) Data Quality
3 1 (0.23%) ISO 9001
System Software
1 233 (54.31%) Active Directory
2 58 (13.52%) VMware Infrastructure
3 28 (6.53%) vSphere
4 26 (6.06%) XenApp
5 21 (4.90%) VMware ESXi
6 20 (4.66%) Hyper-V
7 18 (4.20%) Terminal Services
8 13 (3.03%) VMware Workstation
8 13 (3.03%) XenServer
9 8 (1.86%) vCloud
10 3 (0.70%) BitLocker
11 2 (0.47%) Tivoli Workload Scheduler
12 1 (0.23%) VMware ESX
12 1 (0.23%) Terminal Server
12 1 (0.23%) Microsoft App-V
12 1 (0.23%) Citrix Presentation Server
12 1 (0.23%) XenDesktop
12 1 (0.23%) KVM
Systems Management
1 23 (5.36%) SCCM
2 6 (1.40%) Nagios
2 6 (1.40%) MAILsweeper
3 5 (1.17%) DameWare
3 5 (1.17%) OpenView
4 4 (0.93%) Dollar Universe
5 3 (0.70%) Symantec Enterprise Vault
5 3 (0.70%) Casper Suite
5 3 (0.70%) Norton AntiVirus
5 3 (0.70%) Backup Exec
6 2 (0.47%) Tivoli
6 2 (0.47%) AirWatch
6 2 (0.47%) McAfee ePO
6 2 (0.47%) Puppet
6 2 (0.47%) FortiGate
7 1 (0.23%) Sysprep
7 1 (0.23%) Systems Management Server (SMS)
7 1 (0.23%) WSUS
Vendors
1 200 (46.62%) Microsoft
2 98 (22.84%) VMware
3 97 (22.61%) Citrix
4 66 (15.38%) Cisco
5 31 (7.23%) HP
6 15 (3.50%) Apple
7 14 (3.26%) Mitel
8 10 (2.33%) NetApp
8 10 (2.33%) EMC
9 9 (2.10%) AppSense
9 9 (2.10%) Veeam
10 8 (1.86%) Isilon
10 8 (1.86%) LANDesk
10 8 (1.86%) Nimsoft
10 8 (1.86%) Zerto
10 8 (1.86%) McAfee
10 8 (1.86%) Bloomberg
10 8 (1.86%) Adobe
11 7 (1.63%) Dell
11 7 (1.63%) Avaya
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