The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 560 606 535
Rank change year-on-year
+46 -71
Permanent jobs requiring a 2nd Line Support Analyst 363 360 492
As % of all permanent IT jobs located in the UK 0.38% 0.33% 0.44%
As % of the Job Titles category 0.39% 0.35% 0.45%
Number of salaries quoted 349 335 449
Median salary £27,000 £26,500 £25,500
Median salary % change year-on-year
+1.88% +3.92%
90% offered a salary of more than £22,000 £21,500 £20,500
10% offered a salary of more than £37,500 £35,000 £37,500
UK excluding London median salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92091 104182 108737
As % of all permanent IT jobs located in the UK 96.30% 96.24% 96.44%
Number of salaries quoted 77057 86801 87903
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 27 September 2016 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 350 £27,000 - 30
London +53 146 £30,500 +3.38% 9
South East +34 87 £26,000 +4.00% 10
Yorkshire +13 27 £24,000 +6.66% 4
East of England +23 25 £25,750 -8.03%
Surrey +30 24 £27,500 +1.85% 1
South West +10 23 £27,000 +20.53% 3
West Yorkshire +19 21 £22,500 - 2
Berkshire +19 20 £28,500 +8.57% 2
Leeds +29 19 £24,000 +2.12% 2
West Midlands -14 17 £23,500 -14.54% 1
East Midlands +15 16 £24,000 -20.00% 1
City of London +23 14 £30,250 +0.83%
Buckinghamshire +13 12 £26,500 +6.00% 2
Cambridgeshire +16 10 £25,000 -7.40%
Maidenhead +2 10 £32,500 +44.44%
Guildford +26 9 £37,000 +37.03%
Oxfordshire -7 9 £23,500 -4.08% 2
North West -16 9 £21,500 -10.41% 2
Hertfordshire +11 8 £26,000 -10.34%
Leicestershire -4 8 £22,500 -29.68% 1
Huntingdon - 8 £25,000 -
Hampshire -1 7 £23,500 -6.00% 1
Manchester -17 7 £21,500 +7.50% 2
West Sussex +15 6 £24,000 +11.62% 1
Wiltshire +5 6 £28,000 +5.66%
Bristol - 6 £25,000 -
Salisbury - 6 £28,000 -
Milton Keynes +18 5 £26,000 +4.00% 2
Reading +14 5 £26,500 +6.00%

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 510 (70.05%) Windows
2 393 (53.98%) Active Directory
3 314 (43.13%) Microsoft
4 256 (35.16%) MS Office
5 248 (34.07%) ITIL
6 218 (29.95%) Windows Server
7 208 (28.57%) Windows 7
8 184 (25.27%) MS Excel
9 167 (22.94%) MS Exchange
10 142 (19.51%) Citrix
11 122 (16.76%) Finance
11 122 (16.76%) SQL
12 113 (15.52%) Windows Server 2008
13 105 (14.42%) VMware
14 93 (12.77%) Microsoft Certification
15 92 (12.64%) Cisco
16 85 (11.68%) TCP/IP
16 85 (11.68%) Office 365
17 80 (10.99%) SQL Server
17 80 (10.99%) Windows Server 2012
18 75 (10.30%) SLA
19 74 (10.16%) VMware Infrastructure
20 68 (9.34%) MCP
20 68 (9.34%) Windows 8
21 65 (8.93%) LAN
22 60 (8.24%) DNS
23 57 (7.83%) WAN
24 56 (7.69%) DHCP
24 56 (7.69%) Service Management
25 55 (7.55%) Blackberry

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 167 (22.94%) MS Exchange
2 46 (6.32%) Exchange Server 2010
3 38 (5.22%) Exchange Server 2013
3 38 (5.22%) SharePoint
4 34 (4.67%) Exchange Server 2007
5 31 (4.26%) Blackberry Enterprise Server
6 21 (2.88%) Skype for Business
7 20 (2.75%) IIS
8 15 (2.06%) Exchange Server 2003
9 12 (1.65%) IBM Notes
10 9 (1.24%) Apache
11 7 (0.96%) SharePoint 2010
12 5 (0.69%) NetWeaver
12 5 (0.69%) WebLogic
13 4 (0.55%) OpenROAD
13 4 (0.55%) SugarCRM
13 4 (0.55%) WebSphere
14 3 (0.41%) SharePoint Foundation
15 2 (0.27%) IBM Domino
15 2 (0.27%) Tomcat
Applications
1 256 (35.16%) MS Office
2 184 (25.27%) MS Excel
3 21 (2.88%) MS PowerPoint
4 3 (0.41%) Adobe Creative Suite
5 1 (0.14%) Mozilla Thunderbird
Business Applications
1 6 (0.82%) SAP Oil and Gas
2 5 (0.69%) Dynamics CRM
2 5 (0.69%) SAP CO
2 5 (0.69%) SAP FI
2 5 (0.69%) SAP FI/CO
2 5 (0.69%) SAP MM
2 5 (0.69%) SAP PS
2 5 (0.69%) SAP SD
3 4 (0.55%) FastStats
3 4 (0.55%) Unica
4 3 (0.41%) Infor CloudSuite Industrial (formerly SyteLine)
5 2 (0.27%) Dynamics AX
5 2 (0.27%) Remedy ITSM
5 2 (0.27%) Retail-J
6 1 (0.14%) Eagle PACE
6 1 (0.14%) Eikon
6 1 (0.14%) Line 50
6 1 (0.14%) Magento
6 1 (0.14%) Markit EDM
6 1 (0.14%) thinkFolio
Cloud Services
1 85 (11.68%) Office 365
2 7 (0.96%) SaaS
3 5 (0.69%) Google Apps
4 4 (0.55%) Amazon AWS
4 4 (0.55%) Microsoft Azure
Communications & Networking
1 85 (11.68%) TCP/IP
2 65 (8.93%) LAN
3 60 (8.24%) DNS
4 57 (7.83%) WAN
5 56 (7.69%) DHCP
6 50 (6.87%) VPN
7 49 (6.73%) Firewall
8 48 (6.59%) VoIP
9 24 (3.30%) Wireless
10 23 (3.16%) Internet
11 17 (2.34%) SAN
12 16 (2.20%) Intranet
13 15 (2.06%) Wi-Fi
14 10 (1.37%) Network Security
14 10 (1.37%) Skype
15 9 (1.24%) Remote Desktop
15 9 (1.24%) VLAN
16 6 (0.82%) ADSL
16 6 (0.82%) Ethernet
17 5 (0.69%) IP Telephony
Database & Business Intelligence
1 80 (10.99%) SQL Server
2 15 (2.06%) SQL Server 2008
3 11 (1.51%) SQL Server Reporting Services
4 9 (1.24%) SQL Server 2012
5 8 (1.10%) MS Access
5 8 (1.10%) Relational Database
6 7 (0.96%) RDBMS
7 6 (0.82%) SQL Server Integration Services
8 5 (0.69%) SAP BI
8 5 (0.69%) SAP BW
8 5 (0.69%) SQL Server 2000
8 5 (0.69%) SQL Server 2005
9 4 (0.55%) Big Data
9 4 (0.55%) Hadoop
10 3 (0.41%) Crystal Reports
10 3 (0.41%) Oracle Database
11 2 (0.27%) MarkLogic
11 2 (0.27%) MySQL
12 1 (0.14%) Data Warehouse
12 1 (0.14%) Oracle Reports
Development Applications
1 2 (0.27%) JIRA
2 1 (0.14%) SQL Server Management Studio (SSMS)
2 1 (0.14%) Visual Studio
General
1 122 (16.76%) Finance
2 43 (5.91%) Legal
3 40 (5.49%) Retail
4 26 (3.57%) Law
5 24 (3.30%) Banking
6 22 (3.02%) Back Office
6 22 (3.02%) Manufacturing
7 19 (2.61%) Marketing
8 18 (2.47%) Telecoms
9 16 (2.20%) German Language
10 13 (1.79%) French Language
11 12 (1.65%) Front Office
12 9 (1.24%) Financial Institution
13 8 (1.10%) Publishing
14 6 (0.82%) Electronics
15 5 (0.69%) Billing
16 4 (0.55%) Advertising
16 4 (0.55%) Local Government
16 4 (0.55%) Military
17 2 (0.27%) Retail Banking
Libraries, Frameworks & Software Standards
1 21 (2.88%) .NET
1 21 (2.88%) Web Services
2 14 (1.92%) HTML
3 13 (1.79%) ASP.NET
4 12 (1.65%) CSS
5 10 (1.37%) XML
6 8 (1.10%) XSL
7 3 (0.41%) FIX Protocol
7 3 (0.41%) jQuery
7 3 (0.41%) REST
8 2 (0.27%) ASP.NET Web Forms
8 2 (0.27%) Software Packaging
9 1 (0.14%) CSS3
9 1 (0.14%) ODBC
9 1 (0.14%) WCF
9 1 (0.14%) X-Windows
Miscellaneous
1 55 (7.55%) Blackberry
2 40 (5.49%) iPhone
3 31 (4.26%) Analytical Skills
4 25 (3.43%) Smartphone
5 22 (3.02%) Fat Client
5 22 (3.02%) Thin Client
6 19 (2.61%) Driving Licence
6 19 (2.61%) iPad
6 19 (2.61%) Video Conferencing
7 12 (1.65%) Computer Science
7 12 (1.65%) Management Information System
8 9 (1.24%) Handset
9 8 (1.10%) EPoS
9 8 (1.10%) User Experience
10 7 (0.96%) Data Centre
11 5 (0.69%) Client/Server
11 5 (0.69%) e-Learning
11 5 (0.69%) Fixed Income
11 5 (0.69%) Hedge funds
11 5 (0.69%) Replication
Operating Systems
1 510 (70.05%) Windows
2 218 (29.95%) Windows Server
3 208 (28.57%) Windows 7
4 113 (15.52%) Windows Server 2008
5 80 (10.99%) Windows Server 2012
6 68 (9.34%) Windows 8
7 54 (7.42%) Windows Server 2003
8 52 (7.14%) Linux
9 50 (6.87%) Windows XP
10 46 (6.32%) Windows 10
11 30 (4.12%) Unix
12 24 (3.30%) Apple iOS
13 21 (2.88%) Mac OS X
14 19 (2.61%) Android
15 9 (1.24%) Windows Vista
16 6 (0.82%) Windows 2000
17 5 (0.69%) Windows Phone
18 4 (0.55%) Solaris
18 4 (0.55%) VMS
18 4 (0.55%) Windows 2000 Server
Processes & Methodologies
1 248 (34.07%) ITIL
2 56 (7.69%) Service Management
3 54 (7.42%) Incident Management
4 43 (5.91%) Service Delivery
5 42 (5.77%) Problem Management
6 26 (3.57%) ITIL V3
7 25 (3.43%) Time Management
8 22 (3.02%) Change Control
9 19 (2.61%) Change Management
9 19 (2.61%) ITSM
9 19 (2.61%) Workflow
10 18 (2.47%) Document Management
11 17 (2.34%) CRM
12 16 (2.20%) Continuous Improvement
13 15 (2.06%) Business Intelligence
13 15 (2.06%) Investment Management
13 15 (2.06%) Mentoring
14 13 (1.79%) Project Management
14 13 (1.79%) Virtual Environments
15 12 (1.65%) Root Cause Analysis
Programming Languages
1 122 (16.76%) SQL
2 20 (2.75%) PowerShell
3 17 (2.34%) C#
3 17 (2.34%) VB
4 13 (1.79%) JavaScript
5 8 (1.10%) Java
6 6 (0.82%) C
6 6 (0.82%) Perl
6 6 (0.82%) VBScript
7 5 (0.69%) ABAP
8 4 (0.55%) Python
8 4 (0.55%) T-SQL
8 4 (0.55%) VBA
9 3 (0.41%) PHP
9 3 (0.41%) Shell Script
10 2 (0.27%) PL/SQL
11 1 (0.14%) Bash Shell
11 1 (0.14%) Tcl
11 1 (0.14%) VB.NET
Qualifications
1 93 (12.77%) Microsoft Certification
2 68 (9.34%) MCP
3 51 (7.01%) MCSE
4 41 (5.63%) Degree
5 37 (5.08%) ITIL Certification
6 35 (4.81%) MCSA
7 32 (4.40%) CCNA
7 32 (4.40%) Cisco Certification
8 24 (3.30%) MCITP
9 16 (2.20%) MCDST
9 16 (2.20%) MCTS
10 15 (2.06%) Security Cleared
11 14 (1.92%) SC Cleared
12 9 (1.24%) A+ Certification
13 6 (0.82%) DV Cleared
14 5 (0.69%) CCA
14 5 (0.69%) Citrix Certification
14 5 (0.69%) ITIL Foundation Certificate
14 5 (0.69%) MOS
15 4 (0.55%) CompTIA Security+
Quality Assurance & Compliance
1 75 (10.30%) SLA
2 9 (1.24%) ISO/IEC 27001
3 6 (0.82%) PCI DSS
4 1 (0.14%) ISO 9001
4 1 (0.14%) QA
System Software
1 393 (53.98%) Active Directory
2 74 (10.16%) VMware Infrastructure
3 35 (4.81%) XenApp
4 34 (4.67%) Hyper-V
5 20 (2.75%) XenDesktop
6 10 (1.37%) vSphere
7 9 (1.24%) Terminal Services
8 6 (0.82%) Terminal Server
9 5 (0.69%) Virtual Desktop
9 5 (0.69%) VMware ESXi
10 4 (0.55%) VMware ESX
10 4 (0.55%) VMware Workstation
11 3 (0.41%) qmail
11 3 (0.41%) Virtual Servers
12 2 (0.27%) Virtual Machines
13 1 (0.14%) Microsoft Virtual Server
13 1 (0.14%) Xen
Systems Management
1 41 (5.63%) SCCM
2 11 (1.51%) Backup Exec
3 9 (1.24%) Nagios
3 9 (1.24%) Norton AntiVirus
4 5 (0.69%) AirWatch
4 5 (0.69%) SCOM
5 4 (0.55%) DameWare
5 4 (0.55%) Iperf
5 4 (0.55%) Microsoft Intune
6 3 (0.41%) Casper Suite
6 3 (0.41%) Perfmon
6 3 (0.41%) Tivoli
7 1 (0.14%) Cisco CUCM
7 1 (0.14%) Control-M
7 1 (0.14%) Microsoft Data Protection Manager
7 1 (0.14%) Puppet
Vendors
1 314 (43.13%) Microsoft
2 142 (19.51%) Citrix
3 105 (14.42%) VMware
4 92 (12.64%) Cisco
5 42 (5.77%) Apple
6 29 (3.98%) Oracle
7 19 (2.61%) Mitel
8 18 (2.47%) HP
8 18 (2.47%) ServiceNow
9 17 (2.34%) Avaya
10 15 (2.06%) Symantec
11 14 (1.92%) IBM
11 14 (1.92%) SAP
12 13 (1.79%) Dell
13 10 (1.37%) MobileIron
14 9 (1.24%) Google
14 9 (1.24%) Lotus
14 9 (1.24%) Veeam
15 8 (1.10%) Altiris
15 8 (1.10%) EMC
London
Ashdown IT
Salary: £32000 - £36000 per annum + benefits
Posted: Yesterday
London
Ashdown IT
Salary: £25000 - £30000 per annum + Benefits
Posted: 16 hours ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
Leicestershire
Rebel Recruitment
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago
Oxford
Hays West And Wales
Salary: £22000.00 - £25000.00 per annum + Benefits
Posted: 4 days ago
Milton Keynes
Computacenter
Salary: Competitive
Posted: 4 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 4 days ago
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 4 days ago
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 4 days ago
East London
Marcus Donald People
Salary: £24000 - £26000 per annum
Posted: 5 days ago
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £27000.00 - £32000.00 per annum + pension etc
Posted: 4 days ago
West Sussex
Ashdown IT
Salary: £25000 per annum + benefits
Posted: 5 days ago
East London
Russell King Associates
Salary: From £20,000 to £25,000 per annum
Posted: 4 days ago
South West London
Complete Tech Limited
Salary: Up to £26,500 per annum + great benefits
Posted: 6 days ago
East London
Latcom Ltd
Salary: From £24,000 to £26,000 per annum
Posted: 6 days ago
Greater Manchester
D4 Digital Recruitment
Salary: £22000 - £28000 Per Annum
Posted: 5 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 3 days ago
Berkshire
ninesharp
Salary: £22000 - £25000 per annum + bonus, pension, health insurance
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Isotrak Ltd
Salary: From £18,000 to £19,000 per annum
Posted: 11 days ago
London
Williams Lea Tag
Salary: £22,000 - £24,000 per year
Posted: 11 days ago
Leatherhead
Recruitment Genius Ltd
Salary: £30000 - £34000 per annum
Posted: 7 days ago
Telford
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 14 days ago
Manchester
Venturi
Salary: £25000 - £30000 per annum + Bonus + Benefits
Posted: 22 days ago
Oxfordshire
Hays West And Wales
Salary: £22000 - £25000 per annum + Benefits
Posted: 26 days ago
Bath
Hays Specialist Recruitment Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 21 days ago
Brighton
Bluetown Online LTD
Posted: 19 days ago