2nd Line Support Analyst Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
 3 months to
21 May 2013		 Same period 2012 Same period 2011
Second Line Support Analyst
Rank 709 693 717
Rank change year-on-year
-16 +24
Permanent jobs requiring a 2nd Line Support Analyst 151 197 154
As % of all permanent IT jobs located in the UK 0.139% 0.163% 0.126%
As % of the Job Titles category 0.147% 0.172% 0.134%
Number of salaries quoted 142 181 140
Average salary £25,000 £27,000 £25,000
Average salary % change year-on-year
-7.40% +8.00%
90% offered a salary of more than £19,600 £21,175 £20,000
10% offered a salary of more than £35,000 £37,500 £32,500
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 102582 114838 114977
As % of all permanent IT jobs located in the UK 94.43% 94.76% 94.22%
Number of salaries quoted 85352 98508 97090
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 21 May 2013 within the UK.

2nd Line Support Analyst Salary Histogram

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England -28 142 £25,000 -5.66%
London +13 50 £30,000 -3.22%
South East -8 36 £25,000 -10.71%
North West -1 21 £24,500 +13.95%
Hampshire -2 13 £22,500 -45.12%
Manchester -8 11 £24,500 +4.25%
East of England +6 10 £27,500 +14.58%
West Midlands -19 10 £25,000 +19.04%
West Yorkshire -4 8 £20,000 -
Yorkshire -5 8 £20,000 -4.76%
Cheshire +14 7 £21,500 -3.37%
Leeds -9 7 £20,000 -
Hertfordshire +12 6 £29,000 -10.76%
Berkshire +10 6 £26,500 +10.41%
City of London -2 6 £32,750 +0.76%
Southampton 0 5 £22,500 -28.57%
East Midlands -7 5 £22,500 -30.76%
Buckinghamshire -11 5 £19,500 -11.36%
West Sussex -11 5 £25,000 +4.16%
Milton Keynes - 5 £19,500 -
Warrington +24 4 £17,500 -25.53%
Surrey +7 4 £21,750 -14.70%
Northamptonshire +2 4 £22,500 +16.88%
Rickmansworth - 4 £29,000 -
Farnborough - 4 £17,000 -
Northampton -3 3 £22,500 +16.88%
Scotland -4 3 £24,500 -28.98%
Wales -7 3 £25,000 -16.66%
Crawley -9 3 £23,500 -2.08%
Oxfordshire -20 3 £26,000 +8.33%

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 233 (71.91%) Windows
2 146 (45.06%) Microsoft
3 132 (40.74%) Active Directory
4 114 (35.19%) MS Office
5 108 (33.33%) MS Excel
6 86 (26.54%) Windows 7
7 84 (25.93%) ITIL
8 74 (22.84%) Windows XP
9 71 (21.91%) SQL
10 65 (20.06%) Windows Server 2008
11 61 (18.83%) MS Exchange
11 61 (18.83%) Windows Server 2003
12 55 (16.98%) Citrix
13 53 (16.36%) Blackberry
13 53 (16.36%) VMware
14 52 (16.05%) SQL Server
15 45 (13.89%) LAN
15 45 (13.89%) TCP/IP
16 42 (12.96%) Microsoft Certification
17 39 (12.04%) UNIX
18 38 (11.73%) WAN
18 38 (11.73%) Cisco
19 37 (11.42%) Finance
20 36 (11.11%) SLA
20 36 (11.11%) Oracle
21 35 (10.80%) Linux
22 32 (9.877%) Degree
23 27 (8.333%) Lotus
24 26 (8.025%) HP
25 25 (7.716%) Lotus Notes

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 11 (3.395%) HTML
2 6 (1.852%) CSS
3 4 (1.235%) Application Packaging
3 4 (1.235%) .NET
3 4 (1.235%) JSystem
4 3 (0.926%) EDI
5 2 (0.617%) SAP Smart Forms
5 2 (0.617%) XML
5 2 (0.617%) ASP.NET
6 1 (0.309%) COM
6 1 (0.309%) Web Services
Application Platforms
1 61 (18.83%) MS Exchange
2 25 (7.716%) Lotus Notes
3 23 (7.099%) Exchange Server 2003
4 21 (6.481%) Blackberry Enterprise Server
4 21 (6.481%) Exchange Server 2007
4 21 (6.481%) Exchange Server 2010
5 12 (3.704%) Tomcat
6 11 (3.395%) IIS
7 9 (2.778%) SharePoint
8 7 (2.160%) Apache
8 7 (2.160%) Lotus Domino
9 6 (1.852%) CMS
10 4 (1.235%) WorkSite
11 1 (0.309%) Lync
11 1 (0.309%) WebLogic
11 1 (0.309%) SharePoint Server
Applications
1 114 (35.19%) MS Office
2 108 (33.33%) MS Excel
3 19 (5.864%) MS PowerPoint
4 5 (1.543%) MS Project
5 3 (0.926%) Office 365
6 2 (0.617%) MS Visio
7 1 (0.309%) Maya
7 1 (0.309%) CINEMA 4D
7 1 (0.309%) Adobe After Effects
Business Applications
1 5 (1.543%) Retail-J
2 3 (0.926%) Line 500
3 2 (0.617%) Dynamics AX
4 1 (0.309%) Google Analytics
4 1 (0.309%) SAP R/3
4 1 (0.309%) WebTrends
4 1 (0.309%) Dynamics CRM
Communications & Networking
1 45 (13.89%) LAN
1 45 (13.89%) TCP/IP
2 38 (11.73%) WAN
3 24 (7.407%) DNS
4 17 (5.247%) DHCP
5 14 (4.321%) Firewall
6 13 (4.012%) VPN
7 12 (3.704%) Internet
8 8 (2.469%) PBX
9 7 (2.160%) HTTP
10 6 (1.852%) VoIP
11 5 (1.543%) Wi-Fi
11 5 (1.543%) Wireless
12 4 (1.235%) VLAN
13 3 (0.926%) NAS
13 3 (0.926%) IP Telephony
14 2 (0.617%) MPLS
14 2 (0.617%) SAN
14 2 (0.617%) WLAN
15 1 (0.309%) ADSL
Database & Business Intelligence
1 52 (16.05%) SQL Server
2 11 (3.395%) MySQL
3 7 (2.160%) Oracle 10g
4 6 (1.852%) SQL Server 2000
5 3 (0.926%) Oracle 8/8i
5 3 (0.926%) Crystal Reports
6 2 (0.617%) SQL Server 2005
6 2 (0.617%) SQL Server 2008
7 1 (0.309%) Oracle BI EE
7 1 (0.309%) Informix
7 1 (0.309%) PostgreSQL
7 1 (0.309%) QlikView
7 1 (0.309%) SQL Server Reporting Services
General
1 37 (11.42%) Finance
2 22 (6.790%) Law
3 21 (6.481%) Legal
4 18 (5.556%) Retail
5 17 (5.247%) Banking
6 7 (2.160%) Manufacturing
6 7 (2.160%) Spanish Language
6 7 (2.160%) French Language
7 6 (1.852%) Advertising
8 4 (1.235%) Telecoms
9 3 (0.926%) Back Office
9 3 (0.926%) Dutch Language
9 3 (0.926%) German Language
9 3 (0.926%) Italian Language
9 3 (0.926%) Marketing
10 2 (0.617%) Romanian Language
10 2 (0.617%) Publishing
10 2 (0.617%) Front Office
10 2 (0.617%) Pharmaceutical
11 1 (0.309%) Automotive
Miscellaneous
1 53 (16.36%) Blackberry
2 12 (3.704%) iPhone
3 11 (3.395%) Hedge funds
4 9 (2.778%) Video Conferencing
5 6 (1.852%) EPoS
5 6 (1.852%) iPad
6 5 (1.543%) SaaS
6 5 (1.543%) Grid Computing
7 4 (1.235%) Clustering
8 3 (0.926%) Replication
9 2 (0.617%) Computer Science
9 2 (0.617%) Mainframe
9 2 (0.617%) Client/Server
9 2 (0.617%) Enterprise Software
9 2 (0.617%) FMCG
10 1 (0.309%) SWIFT
10 1 (0.309%) Open Source
10 1 (0.309%) Social Media
10 1 (0.309%) Visualisation
10 1 (0.309%) Fat Client
Operating Systems
1 233 (71.91%) Windows
2 86 (26.54%) Windows 7
3 74 (22.84%) Windows XP
4 65 (20.06%) Windows Server 2008
5 61 (18.83%) Windows Server 2003
6 39 (12.04%) UNIX
7 35 (10.80%) Linux
8 15 (4.630%) Windows Vista
9 13 (4.012%) Android
9 13 (4.012%) Windows 2000 Server
10 9 (2.778%) Solaris
11 6 (1.852%) Windows 2000
11 6 (1.852%) HPUX
12 4 (1.235%) Mac OS X
13 3 (0.926%) Mac OS
14 2 (0.617%) Ubuntu
14 2 (0.617%) AIX
15 1 (0.309%) Apple iOS
15 1 (0.309%) CentOS
15 1 (0.309%) Red Hat Enterprise Linux
Processes & Methodologies
1 84 (25.93%) ITIL
2 19 (5.864%) Problem Management
3 12 (3.704%) ERP
4 11 (3.395%) Root Cause Analysis
5 10 (3.086%) Service Management
6 9 (2.778%) Time Management
7 8 (2.469%) CRM
8 6 (1.852%) Disaster Recovery
8 6 (1.852%) Service Delivery
9 5 (1.543%) Document Management
9 5 (1.543%) Logistics
10 4 (1.235%) Incident Management
10 4 (1.235%) Load Balancing
10 4 (1.235%) Project Management
10 4 (1.235%) Network Management
10 4 (1.235%) ITIL V3
11 3 (0.926%) E-Commerce
11 3 (0.926%) PRINCE2
11 3 (0.926%) DRM
11 3 (0.926%) Web Design
Programming Languages
1 71 (21.91%) SQL
2 15 (4.630%) Java
3 13 (4.012%) Perl
4 8 (2.469%) PL/SQL
5 7 (2.160%) T-SQL
5 7 (2.160%) VBA
6 6 (1.852%) Shell Script
6 6 (1.852%) PowerShell
7 5 (1.543%) C++
8 3 (0.926%) Python
8 3 (0.926%) VB
9 2 (0.617%) VB.NET
10 1 (0.309%) Bash shell
10 1 (0.309%) VBScript
10 1 (0.309%) AppleScript
10 1 (0.309%) AWK
10 1 (0.309%) Ruby
Qualifications
1 42 (12.96%) Microsoft Certification
2 32 (9.877%) Degree
3 23 (7.099%) MCSE
4 22 (6.790%) MCP
5 12 (3.704%) MCSA
6 9 (2.778%) Cisco Certification
7 8 (2.469%) Citrix Certification
7 8 (2.469%) A+ Certification
7 8 (2.469%) ITIL Certification
8 7 (2.160%) CCA
9 5 (1.543%) Security Cleared
9 5 (1.543%) MCITP
10 3 (0.926%) SC Cleared
10 3 (0.926%) CCNA
11 2 (0.617%) CCAA
11 2 (0.617%) CCENT
12 1 (0.309%) MOS
12 1 (0.309%) MCTS
12 1 (0.309%) MCDST
Quality Assurance & Compliance
1 36 (11.11%) SLA
2 2 (0.617%) Sarbanes-Oxley
System Software
1 132 (40.74%) Active Directory
2 25 (7.716%) VMware Infrastructure
3 12 (3.704%) Hyper-V
4 8 (2.469%) XenServer
5 6 (1.852%) XenApp
6 5 (1.543%) Terminal Services
7 4 (1.235%) Terminal Server
7 4 (1.235%) ISA Server
8 3 (0.926%) Veritas Volume Manager
8 3 (0.926%) Veritas Cluster Server
8 3 (0.926%) Citrix Presentation Server
8 3 (0.926%) VMware ESX
9 2 (0.617%) VMware Server
10 1 (0.309%) Forefront TMG
10 1 (0.309%) Xsan
10 1 (0.309%) XenDesktop
10 1 (0.309%) VMware Workstation
10 1 (0.309%) Squid
10 1 (0.309%) ProxySG
Systems Management
1 12 (3.704%) ServiceCenter
2 6 (1.852%) WSUS
3 5 (1.543%) SCCM
4 4 (1.235%) Backup Exec
4 4 (1.235%) MOM
4 4 (1.235%) Systems Management Server (SMS)
5 3 (0.926%) CiscoWorks
5 3 (0.926%) HP NNM
6 2 (0.617%) Nagios
7 1 (0.309%) Plesk
7 1 (0.309%) McAfee ePO
7 1 (0.309%) Norton AntiVirus
7 1 (0.309%) ZENworks
7 1 (0.309%) OpenView
7 1 (0.309%) DameWare
Vendors
1 146 (45.06%) Microsoft
2 55 (16.98%) Citrix
3 53 (16.36%) VMware
4 38 (11.73%) Cisco
5 36 (11.11%) Oracle
6 27 (8.333%) Lotus
7 26 (8.025%) HP
8 18 (5.556%) Dell
9 14 (4.321%) Remedy
10 12 (3.704%) Apple
11 7 (2.160%) SAP
11 7 (2.160%) Red Hat
12 5 (1.543%) Veritas
12 5 (1.543%) Avaya
12 5 (1.543%) Google
13 4 (1.235%) Altiris
13 4 (1.235%) Sage
13 4 (1.235%) Symantec
13 4 (1.235%) Cognos
14 3 (0.926%) Veeam
2nd Line Support Analyst / Service Desk / Web Apps / CSS / HTML
Crawley, West Sussex
2nd Line Support Analyst / Technical Support / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / HTML / CSS / West Sussex / 22 - 25K + benefits and plenty of career progression...
Reflex Computer Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 16 May 2013
2nd line Support Analyst - Law firm Manchester
Manchester, Lancashire
You shall be working within the following technical environment: *Windows 7 / XP *Case management / legal software *MS office, Active Directory, LAN/WAN, TCP/IP We are ideally looking...
Circle Recruitment
Salary: £24000 - £25000 per annum + benefits
Posted: 20 May 2013
2nd Line Support Analyst (6 Month initial Fixed Term Role)
Manchester, Lancashire
Client operates across a wide range of platforms including Windows XP and Windows 7 - Client operates both Practice Management and Case Management systems... Key Words: Support / 2nd Line /...
The Bridge Ltd
Salary: From £25,000 to £25,000 per annum + Bens
Posted: 17 May 2013
2nd line Technical Support Analyst - Insurance
Portsmouth, Hampshire
Insurance Applications, Broking Systems, SPP Insight, CDL Strada, CDL Classic, Kyocera Prescribe, Word VBA, Crystal Reports, HTML... The successful candidate will ideally have experience maintaining/supporting an insurance...
Circle Recruitment
Salary: £20000 - £30000 per annum + Benefits
Posted: 20 May 2013
Application 2nd Line Support Analyst
City of London
Application 2nd Line Support AnalystI am currently looking for an CMS experience Application Support Analyst who will be supporting online applications.
Posted: 17 May 2013
2ND LINE SUPPORT ANALYST - ESSEX
Essex
SKILLS REQUIRED: - MS Server 2008 - Exchange 2010 - Windows 7 and MS Office Applications - Symantec Backup Exec - Cisco CLI - iOS, BES, Android - Vmware - Citrix DUTIES: ?... IT Service Management experience.
North Point Recruitment
Salary: £25000 per annum
Posted: 16 May 2013
2ND LINE SUPPORT ANALYST
Essex
SKILLS REQUIRED: - MS Server 2008 - Exchange 2010 - Windows 7 and MS Office Applications - Symantec Backup Exec - Cisco CLI - iOS, BES, Android - Vmware - Citrix DUTIES: ?... IT Service Management experience.
North Point Recruitment
Salary: £25000 per annum
Posted: 16 May 2013
Apple Mac/PC 1st and 2nd Line Support Analyst
East London
Knowledge of OSX 10.6, 10.7, 10.8, and Adobe Creative Suite, Knowledge of Windows 7, basic knowledge on Windows 2008 R2, and Active Directory.Basic hardware...
Eligo Recruitment Ltd
Salary: £22000 - £26000 per annum + Exceptional benefits package
Posted: 17 May 2013
1st/2nd Line Technical Support Analyst (Desktop/ Helpdesk)
Wiltshire
You will be responsible for providing Service Desk/ Helpdesk and Desktop Support to end users across a challenging network (TCP/IP, Ethernet, DHCP, DNS, Firewalls, VPN, Cisco Wireless,...
Redrock Consulting Ltd
Salary: £19000 - £23000 per annum + excellent benefits
Posted: 15 May 2013
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Last Updated Tuesday 21 May 2013
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