The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK
Rank 532 572 556
Rank change year-on-year
+40 -16
Permanent jobs requiring a 2nd Line Support Analyst 323 381 431
As % of all permanent IT jobs located in the UK 0.38% 0.38% 0.42%
As % of the Job Titles category 0.40% 0.39% 0.43%
Number of salaries quoted 276 320 378
Median salary £27,000 £27,000 £27,500
Median salary % change year-on-year
- -1.81%
90% offered a salary of more than £21,750 £21,500 £22,000
10% offered a salary of more than £34,000 £33,000 £35,000
UK excluding London median salary £25,000 £25,000 £26,000
% change year-on-year
- -3.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81089 96565 99662
As % of all permanent IT jobs located in the UK 96.45% 96.45% 96.68%
Number of salaries quoted 67342 81085 82844
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 18 January 2017 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 302 £27,000 - 31
London +44 111 £30,500 +1.66% 6
South East +33 86 £27,500 +1.85% 4
Surrey +46 46 £27,500 -0.90% 1
Yorkshire +25 43 £22,000 -8.33% 9
West Yorkshire +15 21 £22,000 -8.33% 7
North Yorkshire +7 21 £25,000 +8.69% 1
Leeds +22 19 £22,000 -6.38% 3
North West -25 19 £21,500 -4.44%
Weybridge - 19 £27,500 - 1
East Midlands +7 16 £24,000 +6.66% 4
East of England +14 14 £30,000 +13.20% 5
Kent +17 13 £25,000 -11.50%
Scotland +36 12 £27,250 +13.54%
Harrogate +15 12 £25,000 +11.11% 1
West Sussex +17 11 £22,500 -31.81% 1
South West +5 11 £25,000 -9.09%
Manchester -36 9 £20,000 -16.66%
Edinburgh +14 8 £27,250 +13.54%
City of London +8 8 £28,250 -2.58%
Oxfordshire +30 7 £27,500 +10.00% 2
York -2 7 £20,000 -13.04%
Wiltshire +24 6 £23,750 +1.06%
Cambridgeshire +1 6 £23,500 +4.44%
Leicestershire -1 6 £29,000 +39.75% 1
Salisbury -1 6 £23,750 -13.63%
Crawley - 6 £22,500 -
Guildford +30 5 £26,250 -0.94%
Hertfordshire +4 5 £30,000 +12.14% 3
Redhill +2 5 £24,000 -20.00%

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 18 January 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 542 (78.66%) Windows
2 413 (59.94%) Active Directory
3 318 (46.15%) Microsoft
4 271 (39.33%) MS Office
5 239 (34.69%) Windows 7
6 237 (34.40%) Windows Server
7 193 (28.01%) ITIL
8 187 (27.14%) MS Exchange
9 185 (26.85%) MS Excel
10 153 (22.21%) Windows Server 2008
11 138 (20.03%) Citrix
12 130 (18.87%) VMware
13 120 (17.42%) Windows Server 2012
14 103 (14.95%) Cisco
15 93 (13.50%) Finance
16 90 (13.06%) TCP/IP
17 88 (12.77%) SQL
17 88 (12.77%) Office 365
18 84 (12.19%) SLA
19 80 (11.61%) Microsoft Certification
20 77 (11.18%) VMware Infrastructure
21 70 (10.16%) Windows 10
22 69 (10.01%) Windows XP
22 69 (10.01%) LAN
23 67 (9.72%) MCP
23 67 (9.72%) Windows 8
24 65 (9.43%) WAN
24 65 (9.43%) Windows Server 2003
25 64 (9.29%) SCCM
26 62 (9.00%) SQL Server

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 187 (27.14%) MS Exchange
2 50 (7.26%) Exchange Server 2010
3 37 (5.37%) Blackberry Enterprise Server
4 32 (4.64%) Exchange Server 2007
5 30 (4.35%) Exchange Server 2013
6 24 (3.48%) SharePoint
7 16 (2.32%) IIS
8 15 (2.18%) IBM Notes
9 10 (1.45%) Skype for Business
10 6 (0.87%) Exchange Server 2003
10 6 (0.87%) SharePoint 2010
11 5 (0.73%) IBM Domino
12 3 (0.44%) SharePoint Foundation
13 2 (0.29%) Apache
13 2 (0.29%) SharePoint 2013
13 2 (0.29%) Tomcat
14 1 (0.15%) Jetty
14 1 (0.15%) SharePoint Server
14 1 (0.15%) WebLogic
Applications
1 271 (39.33%) MS Office
2 185 (26.85%) MS Excel
3 10 (1.45%) MS PowerPoint
4 1 (0.15%) Mozilla Thunderbird
Business Applications
1 7 (1.02%) SAP Oil and Gas
2 5 (0.73%) Dynamics CRM
3 4 (0.58%) Dynamics AX
3 4 (0.58%) Visualfiles
4 2 (0.29%) Northgate Housing
4 2 (0.29%) Retail-J
5 1 (0.15%) Dynamics NAV
5 1 (0.15%) Maximo
Cloud Services
1 88 (12.77%) Office 365
2 9 (1.31%) Microsoft Azure
3 8 (1.16%) SaaS
4 6 (0.87%) Amazon AWS
5 5 (0.73%) Mimecast
6 3 (0.44%) Cloud Computing
6 3 (0.44%) G Suite
7 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 90 (13.06%) TCP/IP
2 69 (10.01%) LAN
3 65 (9.43%) WAN
4 60 (8.71%) VPN
5 58 (8.42%) DNS
6 54 (7.84%) VoIP
7 50 (7.26%) Firewall
8 49 (7.11%) DHCP
9 19 (2.76%) Wireless
10 18 (2.61%) VLAN
11 17 (2.47%) Internet
11 17 (2.47%) Wi-Fi
12 14 (2.03%) SAN
12 14 (2.03%) Skype
13 13 (1.89%) Remote Desktop
14 10 (1.45%) Network Security
15 7 (1.02%) WLAN
16 6 (0.87%) HTTP
16 6 (0.87%) LDAP
17 5 (0.73%) SNMP
Database & Business Intelligence
1 62 (9.00%) SQL Server
2 14 (2.03%) SQL Server Reporting Services
3 11 (1.60%) SQL Server 2008
4 10 (1.45%) MS Access
5 8 (1.16%) Crystal Reports
6 7 (1.02%) SQL Server Integration Services
7 6 (0.87%) SQL Server 2012
8 4 (0.58%) Big Data
8 4 (0.58%) Hadoop
8 4 (0.58%) SQL Server 2000
8 4 (0.58%) SQL Server 2005
8 4 (0.58%) SQL Server 2016
9 3 (0.44%) MySQL
10 2 (0.29%) QlikView
10 2 (0.29%) UniData
11 1 (0.15%) Essbase
11 1 (0.15%) Oracle Database
11 1 (0.15%) Oracle Reports
11 1 (0.15%) Relational Database
Development Applications
1 3 (0.44%) JIRA
2 1 (0.15%) SQL Server Management Studio (SSMS)
2 1 (0.15%) Visual Studio
General
1 93 (13.50%) Finance
2 51 (7.40%) Retail
3 50 (7.26%) Law
4 37 (5.37%) Legal
5 19 (2.76%) Banking
6 13 (1.89%) Telecoms
7 12 (1.74%) Manufacturing
8 11 (1.60%) Front Office
8 11 (1.60%) Marketing
9 8 (1.16%) Back Office
9 8 (1.16%) Financial Institution
10 7 (1.02%) Electronics
10 7 (1.02%) German Language
10 7 (1.02%) Retail Banking
11 6 (0.87%) Advertising
12 4 (0.58%) French Language
12 4 (0.58%) Publishing
13 2 (0.29%) Automotive
13 2 (0.29%) Polish Language
14 1 (0.15%) Billing
Libraries, Frameworks & Software Standards
1 14 (2.03%) .NET
2 9 (1.31%) XML
3 7 (1.02%) HTML
4 5 (0.73%) ASP.NET
4 5 (0.73%) Web Services
5 3 (0.44%) CSS
5 3 (0.44%) XSL
6 2 (0.29%) FIX Protocol
6 2 (0.29%) jQuery
6 2 (0.29%) REST
7 1 (0.15%) SOAP
Miscellaneous
1 55 (7.98%) Blackberry
2 45 (6.53%) Analytical Skills
3 36 (5.22%) iPhone
4 21 (3.05%) Video Conferencing
5 17 (2.47%) iPad
5 17 (2.47%) Management Information System
6 16 (2.32%) Fat Client
6 16 (2.32%) Thin Client
7 13 (1.89%) Driving Licence
8 11 (1.60%) Smartphone
9 10 (1.45%) Computer Science
9 10 (1.45%) EPoS
10 9 (1.31%) Handset
11 8 (1.16%) Replication
12 6 (0.87%) PKI
13 5 (0.73%) Fixed Income
13 5 (0.73%) Hedge funds
14 4 (0.58%) Data Centre
14 4 (0.58%) Statistics
14 4 (0.58%) Virtual Team
Operating Systems
1 542 (78.66%) Windows
2 239 (34.69%) Windows 7
3 237 (34.40%) Windows Server
4 153 (22.21%) Windows Server 2008
5 120 (17.42%) Windows Server 2012
6 70 (10.16%) Windows 10
7 69 (10.01%) Windows XP
8 67 (9.72%) Windows 8
9 65 (9.43%) Windows Server 2003
10 44 (6.39%) Linux
11 31 (4.50%) Mac OS X
12 26 (3.77%) Android
13 18 (2.61%) Apple iOS
14 15 (2.18%) Unix
15 6 (0.87%) Windows 2000
16 5 (0.73%) Windows 2000 Server
17 4 (0.58%) Red Hat Enterprise Linux
17 4 (0.58%) Solaris
17 4 (0.58%) Windows Mobile
17 4 (0.58%) Windows Vista
Processes & Methodologies
1 193 (28.01%) ITIL
2 53 (7.69%) Service Management
3 32 (4.64%) Service Delivery
3 32 (4.64%) Time Management
4 31 (4.50%) Problem Management
5 29 (4.21%) Incident Management
6 21 (3.05%) Change Control
7 18 (2.61%) Continuous Improvement
7 18 (2.61%) ITIL V3
8 16 (2.32%) Mentoring
8 16 (2.32%) Root Cause Analysis
9 15 (2.18%) CRM
9 15 (2.18%) Disaster Recovery
9 15 (2.18%) Workflow
10 14 (2.03%) Change Management
11 13 (1.89%) Asset Management
11 13 (1.89%) ITSM
11 13 (1.89%) Stakeholder Management
12 12 (1.74%) Document Management
12 12 (1.74%) Workflow Management
Programming Languages
1 88 (12.77%) SQL
2 19 (2.76%) PowerShell
3 13 (1.89%) C#
4 8 (1.16%) VBA
5 7 (1.02%) C
5 7 (1.02%) VB
6 6 (0.87%) T-SQL
7 4 (0.58%) C++
7 4 (0.58%) JavaScript
7 4 (0.58%) Perl
7 4 (0.58%) Python
8 2 (0.29%) PL/SQL
9 1 (0.15%) Bash Shell
9 1 (0.15%) Java
9 1 (0.15%) Tcl
9 1 (0.15%) VB.NET
Qualifications
1 80 (11.61%) Microsoft Certification
2 67 (9.72%) MCP
3 53 (7.69%) MCSE
4 38 (5.52%) CCNA
4 38 (5.52%) Cisco Certification
5 37 (5.37%) Degree
6 20 (2.90%) MCITP
7 19 (2.76%) ITIL Certification
7 19 (2.76%) MCSA
8 15 (2.18%) MCTS
9 12 (1.74%) Security Cleared
10 10 (1.45%) A+ Certification
10 10 (1.45%) SC Cleared
11 6 (0.87%) DV Cleared
11 6 (0.87%) MCDST
12 4 (0.58%) MOS
12 4 (0.58%) VMware Certified Professional (VCP)
13 3 (0.44%) CCA
13 3 (0.44%) Citrix Certification
14 2 (0.29%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 84 (12.19%) SLA
2 5 (0.73%) QA
3 3 (0.44%) ISO/IEC 27001
3 3 (0.44%) PCI DSS
4 2 (0.29%) Disclosure Scotland
System Software
1 413 (59.94%) Active Directory
2 77 (11.18%) VMware Infrastructure
3 41 (5.95%) Hyper-V
4 35 (5.08%) XenApp
5 18 (2.61%) XenDesktop
6 14 (2.03%) vSphere
7 12 (1.74%) Terminal Services
8 11 (1.60%) VMware ESXi
9 9 (1.31%) Virtual Desktop
10 7 (1.02%) Terminal Server
11 4 (0.58%) VMware Workstation
12 2 (0.29%) BlackBerry Internet Service
12 2 (0.29%) Virtual Machines
12 2 (0.29%) VMware ESX
12 2 (0.29%) Xen
13 1 (0.15%) Microsoft App-V
13 1 (0.15%) Virtual Servers
Systems Management
1 64 (9.29%) SCCM
2 12 (1.74%) Nagios
3 10 (1.45%) SCOM
4 8 (1.16%) Backup Exec
5 6 (0.87%) DameWare
5 6 (0.87%) Norton AntiVirus
6 5 (0.73%) AirWatch
7 4 (0.58%) OpenView
8 3 (0.44%) XenMobile
9 2 (0.29%) Microsoft Intune
10 1 (0.15%) Control-M
10 1 (0.15%) McAfee ePO
10 1 (0.15%) Microsoft Data Protection Manager
10 1 (0.15%) Puppet
10 1 (0.15%) SCSM
10 1 (0.15%) SCVMM
10 1 (0.15%) Tivoli
Vendors
1 318 (46.15%) Microsoft
2 138 (20.03%) Citrix
3 130 (18.87%) VMware
4 103 (14.95%) Cisco
5 43 (6.24%) Apple
6 26 (3.77%) Mitel
7 21 (3.05%) Avaya
8 18 (2.61%) iManage
9 17 (2.47%) Symantec
10 16 (2.32%) Dell
10 16 (2.32%) HP
10 16 (2.32%) ServiceNow
11 15 (2.18%) Lotus
12 11 (1.60%) Juniper
13 10 (1.45%) CheckPoint
14 9 (1.31%) LANDesk
14 9 (1.31%) Oracle
14 9 (1.31%) SAP
15 8 (1.16%) IBM
15 8 (1.16%) SonicWALL
Leeds, West Yorkshire
onezeero.
Salary: £20000 - £22000 per annum + benefits
Posted: 20 hours ago
North East
Graham Matthews
Salary: From £26,000 to £29,000 per annum
Posted: Yesterday
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 21 hours ago
Leeds, West Yorkshire
Verticality Ltd
Salary: Salary £23k - £25k + Benefits
Posted: 15 hours ago
Sheffield, South Yorkshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 15 hours ago
Abingdon, Oxfordshire
MARS Technical Recruitment
Salary: From £25,000 to £29,000 per annum Include bonus, plus benefits (holida
Posted: 22 hours ago
Abingdon, Oxfordshire
Corriculo
Salary: From £18,000 to £24,000 per annum
Posted: Yesterday
London
Zorba Consulting Limited
Salary: £25k - 28k per year + benefits
Posted: Yesterday
Weybridge, Surrey
Proactive Appointments
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £22000 per annum
Posted: 4 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £24000 - £27000 per annum
Posted: 4 days ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: uP TO £30K Plus Excellent Benefits
Posted: 5 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 4 days ago
Worthing, West Sussex
Senitor Associates
Salary: £25000 per annum
Posted: 4 days ago
West London
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum + On Call Allowance
Posted: 4 days ago
Leicester, Leicestershire
Senitor Associates
Salary: £24000 - £27000 per annum
Posted: 6 days ago
South West London
Ashdown IT
Salary: £20000 - £22000 per annum
Posted: 6 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum + on-call allowance + benefits
Posted: 4 days ago
Northampton, Northamptonshire
Stafford-Sharp Associates
Salary: £22000 - £25000 per annum
Posted: 4 days ago
Bradford, West Yorkshire
Modis International
Salary: £25000 - £27000 per annum
Posted: 6 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £29,000 to £30,000 per annum Circa £30k + Bens
Posted: 5 days ago
Hertfordshire
Cadence Resourcing
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 days ago
London, W11
Corriculo
Salary: £25,000 - £30,000 per year
Posted: 8 days ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £ negotiable + bens
Posted: 4 days ago
Luton, Bedfordshire
Coal IT Services
Salary: From £30,000 to £35,000 per annum plus excellent benefits / bonus
Posted: 6 days ago
Watford
aap3
Salary: £20000 - £25000 per annum
Posted: 12 days ago
Bradford, West Yorkshire
Spring Technology
Salary: £22000.00 - £24000.00 per annum
Posted: 6 days ago
Wetherby
greywood
Salary: £24000 - £27000 per annum + bens
Posted: 11 days ago
Newcastle
RCDTS
Salary: £20,000 - £30,000 per year
Posted: 19 days ago
Bradford
Bluetown Online LTD
Salary: £24000 per annum
Posted: 25 days ago