The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 644 676 714
Rank change year-on-year
+32 +38
Permanent jobs requiring a 2nd Line Support Analyst 224 201 173
As % of all permanent IT jobs located in the UK 0.22% 0.19% 0.16%
As % of the Job Titles category 0.23% 0.20% 0.16%
Number of salaries quoted 198 176 158
Average salary £27,500 £25,000 £25,000
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £22,350 £21,500 £21,000
10% offered a salary of more than £36,450 £34,400 £37,500
UK excluding London average salary £26,000 £25,000 £24,000
% change year-on-year
+4.00% +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 29 January 2015 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 210 £27,500 +10.00% 24
London +22 95 £29,000 +9.43% 8
South East -22 39 £26,500 +1.92% 7
City of London +26 29 £40,000 +40.35%
East Midlands +18 17 £26,250 +16.66% 2
Yorkshire +2 14 £20,000 -13.97% 3
West Midlands -7 14 £25,000 -
East of England -15 13 £27,250 -22.14% 2
Northamptonshire -6 12 £27,500 +22.22%
North West -14 10 £23,000 +4.54% 2
South Yorkshire - 10 £24,750 - 1
Sheffield - 10 £24,750 - 1
Scotland +15 8 £30,000 -14.28%
Suffolk -7 8 £27,250 -22.14%
Manchester -7 8 £23,000 -
Brighton - 8 £26,500 -
Edinburgh - 8 £30,000 -
East Sussex - 8 £26,500 -
West Sussex - 8 £24,000 -
Ipswich +6 7 £27,250 +23.86%
Berkshire -11 7 £27,500 -9.83% 2
Surrey -18 7 £26,000 +4.00% 3
South West -21 7 £22,750 +5.81%
Hampshire -26 7 £25,000 -37.50% 1
Northampton -4 6 £24,625 +9.44%
Maidenhead - 6 £27,500 -
South Wales -10 5 £20,000 -33.33% 1
Wales -12 5 £20,000 -33.33% 1
Crawley - 5 £24,000 -
Woking +10 4 £25,000 +4.16% 2

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 340 (69.67%) Windows
2 240 (49.18%) Active Directory
3 204 (41.80%) Microsoft
4 145 (29.71%) MS Office
5 137 (28.07%) MS Excel
6 135 (27.66%) Windows 7
7 133 (27.25%) ITIL
8 127 (26.02%) MS Exchange
9 117 (23.98%) Windows XP
10 109 (22.34%) Citrix
11 100 (20.49%) SQL
12 89 (18.24%) Windows Server 2008
13 85 (17.42%) VMware
14 83 (17.01%) Finance
15 70 (14.34%) TCP/IP
15 70 (14.34%) SLA
16 68 (13.93%) Windows Server 2003
17 67 (13.73%) SQL Server
18 63 (12.91%) LAN
19 62 (12.70%) DNS
20 61 (12.50%) VMware Infrastructure
21 57 (11.68%) Cisco
22 54 (11.07%) Microsoft Certification
23 51 (10.45%) WAN
23 51 (10.45%) DHCP
24 49 (10.04%) Exchange Server 2010
25 47 (9.63%) Exchange Server 2007
26 46 (9.43%) Blackberry
27 43 (8.81%) Linux
28 37 (7.58%) MCSE

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 127 (26.02%) MS Exchange
2 49 (10.04%) Exchange Server 2010
3 47 (9.63%) Exchange Server 2007
4 32 (6.56%) Blackberry Enterprise Server
5 27 (5.53%) IIS
6 20 (4.10%) Exchange Server 2003
7 11 (2.25%) SharePoint
8 10 (2.05%) Apache
8 10 (2.05%) Lync
9 9 (1.84%) IBM Notes
10 7 (1.43%) CMS
11 4 (0.82%) Commerce Server
12 3 (0.61%) WorkSite
13 2 (0.41%) Tomcat
13 2 (0.41%) SharePoint 2013
13 2 (0.41%) Exchange Server 2013
13 2 (0.41%) Moodle
13 2 (0.41%) nginx
13 2 (0.41%) Drupal
13 2 (0.41%) WordPress
Applications
1 145 (29.71%) MS Office
2 137 (28.07%) MS Excel
3 11 (2.25%) MS PowerPoint
4 6 (1.23%) MS Project
4 6 (1.23%) MS Visio
5 2 (0.41%) Acrobat
6 1 (0.20%) InDesign
Business Applications
1 2 (0.41%) Dynamics AX
2 1 (0.20%) Magento
2 1 (0.20%) SalesLogix
Cloud Services
1 6 (1.23%) SaaS
1 6 (1.23%) Office 365
2 4 (0.82%) Google Apps
2 4 (0.82%) Amazon AWS
3 2 (0.41%) Microsoft Azure
4 1 (0.20%) Cloud Computing
Communications & Networking
1 70 (14.34%) TCP/IP
2 63 (12.91%) LAN
3 62 (12.70%) DNS
4 51 (10.45%) WAN
4 51 (10.45%) DHCP
5 36 (7.38%) VPN
5 36 (7.38%) Firewall
6 24 (4.92%) VoIP
7 22 (4.51%) Internet
8 19 (3.89%) Wi-Fi
9 12 (2.46%) SAN
10 8 (1.64%) IP Telephony
11 7 (1.43%) Network Security
12 6 (1.23%) PBX
13 4 (0.82%) Wireless
14 3 (0.61%) IPsec
14 3 (0.61%) Ethernet
14 3 (0.61%) SSL
15 2 (0.41%) Intranet
15 2 (0.41%) Broadband
Database & Business Intelligence
1 67 (13.73%) SQL Server
2 19 (3.89%) MySQL
3 4 (0.82%) MarkLogic
4 3 (0.61%) SQL Server 2008
5 2 (0.41%) SQL Server Integration Services
5 2 (0.41%) SQL Server 2005
5 2 (0.41%) SQL Server Reporting Services
6 1 (0.20%) Oracle Database 11g
6 1 (0.20%) Oracle Database
6 1 (0.20%) Relational Database
6 1 (0.20%) Data Warehouse
6 1 (0.20%) Crystal Reports
Development Applications
1 3 (0.61%) Talend Open Studio
1 3 (0.61%) FishEye
1 3 (0.61%) Toad
2 2 (0.41%) JIRA
2 2 (0.41%) Subversion
2 2 (0.41%) Git (software)
3 1 (0.20%) Eclipse
General
1 83 (17.01%) Finance
2 24 (4.92%) Retail
3 23 (4.71%) Law
4 17 (3.48%) Banking
4 17 (3.48%) Back Office
5 14 (2.87%) Telecoms
6 12 (2.46%) Legal
7 8 (1.64%) Manufacturing
8 7 (1.43%) Publishing
9 6 (1.23%) German Language
10 5 (1.02%) French Language
10 5 (1.02%) Financial Institution
10 5 (1.02%) Advertising
11 2 (0.41%) Pharmaceutical
11 2 (0.41%) Front Office
11 2 (0.41%) Retail Banking
11 2 (0.41%) Investment Banking
11 2 (0.41%) Italian Language
11 2 (0.41%) Russian Language
11 2 (0.41%) Spanish Language
Libraries, Frameworks & Software Standards
1 26 (5.33%) .NET
2 10 (2.05%) XML
2 10 (2.05%) CSS
3 9 (1.84%) HTML
4 8 (1.64%) Web Services
4 8 (1.64%) .NET Framework
5 6 (1.23%) FIX Protocol
6 4 (0.82%) J2EE
7 3 (0.61%) ASP.NET
8 2 (0.41%) COM
8 2 (0.41%) Software Packaging
9 1 (0.20%) XSLT
9 1 (0.20%) Classic ASP
9 1 (0.20%) Servlets
Miscellaneous
1 46 (9.43%) Blackberry
2 37 (7.58%) Analytical Skills
3 17 (3.48%) Management Information System
4 12 (2.46%) Fat Client
4 12 (2.46%) Thin Client
5 10 (2.05%) Video Conferencing
6 9 (1.84%) iPad
7 8 (1.64%) Mathematics
7 8 (1.64%) iPhone
8 7 (1.43%) Open Source
8 7 (1.43%) EPoS
9 6 (1.23%) Foreign Exchange (FX)
9 6 (1.23%) Derivative
10 5 (1.02%) Computer Science
10 5 (1.02%) Handset
11 4 (0.82%) Client/Server
11 4 (0.82%) IVR
12 3 (0.61%) Statistics
12 3 (0.61%) PDA
13 2 (0.41%) Mobile App
Operating Systems
1 340 (69.67%) Windows
2 135 (27.66%) Windows 7
3 117 (23.98%) Windows XP
4 89 (18.24%) Windows Server 2008
5 68 (13.93%) Windows Server 2003
6 43 (8.81%) Linux
7 33 (6.76%) UNIX
8 32 (6.56%) Windows Server 2012
9 27 (5.53%) Windows 8
10 26 (5.33%) Windows Vista
11 13 (2.66%) Android
12 10 (2.05%) Windows 2000 Server
12 10 (2.05%) Red Hat Enterprise Linux
13 9 (1.84%) Apple iOS
14 6 (1.23%) Mac OS X
15 5 (1.02%) VMS
16 4 (0.82%) Windows 2000
17 3 (0.61%) Mac OS
17 3 (0.61%) CentOS
18 2 (0.41%) Windows Mobile
Processes & Methodologies
1 133 (27.25%) ITIL
2 27 (5.53%) Problem Management
3 26 (5.33%) Incident Management
3 26 (5.33%) Change Control
4 22 (4.51%) CRM
5 19 (3.89%) Disaster Recovery
6 18 (3.69%) Service Management
6 18 (3.69%) Project Planning
7 16 (3.28%) Information Security
8 14 (2.87%) Time Management
9 13 (2.66%) Service Delivery
10 12 (2.46%) E-Commerce
11 11 (2.25%) Information Security Management
11 11 (2.25%) Security Management
12 9 (1.84%) ISMS
12 9 (1.84%) Network Management
13 8 (1.64%) Root Cause Analysis
13 8 (1.64%) Mentoring
14 7 (1.43%) Mobile Device Management
15 6 (1.23%) Business Continuity
Programming Languages
1 100 (20.49%) SQL
2 19 (3.89%) Java
3 12 (2.46%) PL/SQL
4 9 (1.84%) JavaScript
5 7 (1.43%) PowerShell
5 7 (1.43%) Perl
5 7 (1.43%) C
6 6 (1.23%) VB
7 5 (1.02%) Bash Shell
7 5 (1.02%) PHP
8 4 (0.82%) VBScript
9 3 (0.61%) VB.NET
10 2 (0.41%) C#
10 2 (0.41%) XPath
11 1 (0.20%) R
11 1 (0.20%) Objective-C
11 1 (0.20%) Python
11 1 (0.20%) C++
11 1 (0.20%) VBA
11 1 (0.20%) T-SQL
Qualifications
1 54 (11.07%) Microsoft Certification
2 37 (7.58%) MCSE
3 36 (7.38%) Degree
4 22 (4.51%) MCP
5 12 (2.46%) MCITP
6 11 (2.25%) Cisco Certification
6 11 (2.25%) CCNA
7 10 (2.05%) ITIL Certification
8 9 (1.84%) MCSA
9 7 (1.43%) Security Cleared
10 6 (1.23%) MCTS
11 5 (1.02%) ITIL Foundation Certificate
11 5 (1.02%) VMware Certified Professional (VCP)
12 3 (0.61%) MOS
12 3 (0.61%) A+ Certification
13 2 (0.41%) Citrix Certification
14 1 (0.20%) PRINCE2 Certification
14 1 (0.20%) CCA
14 1 (0.20%) CCNP
Quality Assurance & Compliance
1 70 (14.34%) SLA
2 9 (1.84%) ISO/IEC 27001
3 2 (0.41%) QA
System Software
1 240 (49.18%) Active Directory
2 61 (12.50%) VMware Infrastructure
3 15 (3.07%) Hyper-V
4 9 (1.84%) Terminal Services
5 8 (1.64%) XenApp
6 7 (1.43%) vSphere
7 6 (1.23%) VMware Workstation
8 4 (0.82%) Samba
8 4 (0.82%) VMware ESX
9 3 (0.61%) XenDesktop
10 2 (0.41%) ISA Server
11 1 (0.20%) Citrix Presentation Server
11 1 (0.20%) Microsoft App-V
Systems Management
1 27 (5.53%) SCCM
2 12 (2.46%) WSUS
3 5 (1.02%) Norton AntiVirus
4 4 (0.82%) Nagios
4 4 (0.82%) NetBackup
4 4 (0.82%) Dollar Universe
4 4 (0.82%) Puppet
5 3 (0.61%) Casper Suite
5 3 (0.61%) Backup Exec
6 1 (0.20%) SCOM
6 1 (0.20%) Symantec Enterprise Vault
6 1 (0.20%) DameWare
6 1 (0.20%) MAILsweeper
6 1 (0.20%) ZENworks
Vendors
1 204 (41.80%) Microsoft
2 109 (22.34%) Citrix
3 85 (17.42%) VMware
4 57 (11.68%) Cisco
5 21 (4.30%) Dell
6 20 (4.10%) Avaya
7 16 (3.28%) Wyse
8 13 (2.66%) Oracle
8 13 (2.66%) Apple
9 12 (2.46%) ServiceNow
10 11 (2.25%) HP
11 10 (2.05%) Bloomberg
11 10 (2.05%) Mitel
12 9 (1.84%) Sybase
12 9 (1.84%) Reuters
12 9 (1.84%) Lotus
13 8 (1.64%) Symantec
14 6 (1.23%) Remedy
14 6 (1.23%) NetApp
14 6 (1.23%) Kofax
Staines, Middlesex
Oscar Associates (UK) Ltd
Salary: £25000 - £28500 per annum + Excellent Benefits
Posted: 5 hours ago
Woking, Surrey
Edge Specialist Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 7 hours ago
Nottingham, Nottinghamshire
TDX Group
Salary: Salary competitive + Bonus, Pension, Healthcare
Posted: 12 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: 14 hours ago
Nottingham, Nottinghamshire
Bluetownonline
Salary: £20,566 - 21,777 per year
Posted: 2 days ago
Warrington, Cheshire
Candidate Source
Salary: Up to £25,000 per annum + bonus and benefits
Posted: 2 days ago
UK
Capital IT Resourcing LTD
Salary: £22k - 25k per year + shift allowance, bonus and benefits
Posted: 3 days ago
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + shift allowance + benefits
Posted: 4 days ago
Croydon, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 5 days ago
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 6 days ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 days ago
Sheffield, South Yorkshire
ARC IT Recruitment Ltd
Salary: £30000 Per Annum
Posted: 6 days ago
Bradford
Blue Town Online
Salary: £17.5k per year
Posted: 8 days ago
West London
Fitzrovia I.T. Limited
Salary: Up to £28,000 per annum
Posted: 14 days ago
West London
DP Connect
Salary: £20000 - £30000 per annum + Excellent benefits and Training
Posted: 14 days ago
Farnborough
Recruitment Genius
Salary: £22000 - £27000 per annum
Posted: 15 days ago
Canterbury
Greywood Associates Limited
Salary: £20000 - £26000 per annum
Posted: 20 days ago
West London
DP Connect
Salary: £24000 per annum
Posted: 22 days ago
Welwyn Garden City
Interquest - IQ ESM
Salary: £20000 - £30000 per annum + Benefits
Posted: 23 days ago