The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 July 2016 with a comparison to same period over 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 564 630 538
Rank change year-on-year
+66 -92
Permanent jobs requiring a 2nd Line Support Analyst 369 357 522
As % of all permanent IT jobs located in the UK 0.38% 0.32% 0.43%
As % of the Job Titles category 0.39% 0.33% 0.45%
Number of salaries quoted 333 315 491
Median salary £27,500 £27,000 £26,000
Median salary % change year-on-year
+1.85% +3.84%
90% offered a salary of more than £21,000 £21,300 £20,500
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94041 106882 116083
As % of all permanent IT jobs located in the UK 96.40% 96.46% 96.49%
Number of salaries quoted 79248 88079 95023
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 1 July 2016 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 359 £27,500 +2.80% 28
London +48 132 £30,000 -3.22% 10
South East +61 115 £27,500 +10.00% 9
Yorkshire +9 32 £24,000 +6.66% 2
East of England +39 29 £25,000 -3.84% 2
Berkshire +27 25 £25,000 -9.90% 2
West Yorkshire +30 22 £23,500 +11.90% 2
Hampshire +9 19 £27,500 +12.24% 1
Surrey +34 17 £27,500 +10.00% 1
Buckinghamshire +27 16 £20,000 -9.09%
West Sussex +12 16 £34,500 +15.00% 1
South West +11 16 £22,750 -5.20% 2
West Midlands -14 15 £24,500 +8.88%
City of London +40 13 £31,000 +0.81% 1
Essex +25 13 £34,500 +38.00%
Oxfordshire -22 13 £28,000 +16.66% 2
Hertfordshire +21 12 £21,500 -20.37% 1
Leeds +21 12 £22,000 +4.76% 1
Gatwick +3 12 £35,000 +6.06%
Bristol +35 10 £22,500 -13.46% 1
Newbury +20 10 £22,000 -25.42% 1
North West +8 10 £21,500 -10.41% 3
Milton Keynes +32 9 £19,750 -10.22%
Southampton +5 8 £27,500 +13.40%
Sheffield +26 7 £29,750 +45.12%
South Yorkshire +26 7 £29,750 +45.12%
East Midlands +7 7 £25,750 +9.57%
East Sussex 0 6 £27,500 +1.85% 1
Oxford -6 6 £28,000 +3.70% 1
Basingstoke -12 6 £32,500 +32.65%

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 1 July 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 522 (70.92%) Windows
2 382 (51.90%) Active Directory
3 379 (51.49%) Microsoft
4 267 (36.28%) MS Office
5 240 (32.61%) ITIL
6 235 (31.93%) Windows Server
7 217 (29.48%) Windows 7
8 192 (26.09%) MS Excel
9 184 (25.00%) MS Exchange
10 167 (22.69%) Citrix
11 128 (17.39%) Microsoft Certification
12 124 (16.85%) SQL
13 122 (16.58%) VMware
14 107 (14.54%) Windows Server 2008
15 106 (14.40%) Finance
16 97 (13.18%) TCP/IP
17 93 (12.64%) SLA
18 92 (12.50%) Windows Server 2012
19 86 (11.68%) Cisco
20 79 (10.73%) VMware Infrastructure
21 77 (10.46%) Office 365
21 77 (10.46%) MCP
22 71 (9.65%) MCSE
22 71 (9.65%) DNS
23 67 (9.10%) LAN
24 65 (8.83%) SQL Server
24 65 (8.83%) Windows 8
25 59 (8.02%) XenApp
25 59 (8.02%) DHCP
26 58 (7.88%) Exchange Server 2010

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 184 (25.00%) MS Exchange
2 58 (7.88%) Exchange Server 2010
3 42 (5.71%) Exchange Server 2013
4 38 (5.16%) SharePoint
5 28 (3.80%) Blackberry Enterprise Server
6 25 (3.40%) Exchange Server 2007
7 17 (2.31%) Skype for Business
8 16 (2.17%) Exchange Server 2003
8 16 (2.17%) IIS
9 14 (1.90%) IBM Notes
10 13 (1.77%) Apache
11 11 (1.49%) Exchange Server 2000
12 6 (0.82%) NetWeaver
13 5 (0.68%) SharePoint 2013
14 4 (0.54%) SugarCRM
15 3 (0.41%) CMS
15 3 (0.41%) OpenROAD
15 3 (0.41%) SharePoint 2010
15 3 (0.41%) WebLogic
15 3 (0.41%) WebSphere
Applications
1 267 (36.28%) MS Office
2 192 (26.09%) MS Excel
3 36 (4.89%) MS PowerPoint
4 4 (0.54%) Adobe Creative Suite
5 3 (0.41%) MS Visio
Business Applications
1 6 (0.82%) SAP CO
1 6 (0.82%) SAP FI
1 6 (0.82%) SAP FI/CO
1 6 (0.82%) SAP MM
1 6 (0.82%) SAP PS
1 6 (0.82%) SAP SD
2 5 (0.68%) Magento
3 4 (0.54%) FastStats
3 4 (0.54%) Remedy ITSM
3 4 (0.54%) Unica
4 3 (0.41%) Fredhopper
4 3 (0.41%) Infor CloudSuite Industrial (formerly SyteLine)
5 2 (0.27%) Dynamics AX
5 2 (0.27%) Dynamics CRM
5 2 (0.27%) SAP Oil and Gas
6 1 (0.14%) assyst
6 1 (0.14%) Eagle PACE
6 1 (0.14%) Line 50
6 1 (0.14%) Markit EDM
6 1 (0.14%) thinkFolio
Cloud Services
1 77 (10.46%) Office 365
2 9 (1.22%) Amazon AWS
2 9 (1.22%) Google Apps
3 4 (0.54%) SaaS
4 3 (0.41%) Mimecast
5 1 (0.14%) Cloud Computing
5 1 (0.14%) Microsoft Azure
Communications & Networking
1 97 (13.18%) TCP/IP
2 71 (9.65%) DNS
3 67 (9.10%) LAN
4 59 (8.02%) DHCP
5 54 (7.34%) WAN
6 46 (6.25%) Firewall
7 45 (6.11%) VPN
8 35 (4.76%) VoIP
9 27 (3.67%) SAN
10 23 (3.13%) Internet
11 19 (2.58%) Wireless
12 18 (2.45%) Wi-Fi
13 16 (2.17%) Intranet
14 10 (1.36%) Fibre Channel
14 10 (1.36%) iSCSI
15 6 (0.82%) Ethernet
15 6 (0.82%) PBX
16 5 (0.68%) IP Telephony
16 5 (0.68%) Remote Desktop
16 5 (0.68%) Skype
Database & Business Intelligence
1 65 (8.83%) SQL Server
2 13 (1.77%) SQL Server Reporting Services
3 12 (1.63%) Relational Database
4 11 (1.49%) Oracle Database
4 11 (1.49%) SQL Server 2008
5 8 (1.09%) SQL Server 2012
6 6 (0.82%) RDBMS
6 6 (0.82%) SAP BI
6 6 (0.82%) SAP BW
7 2 (0.27%) MarkLogic
7 2 (0.27%) MS Access
7 2 (0.27%) MySQL
7 2 (0.27%) SQL Server 2000
7 2 (0.27%) SQL Server 2005
7 2 (0.27%) SQL Server Integration Services
8 1 (0.14%) BusinessObjects
8 1 (0.14%) Data Warehouse
8 1 (0.14%) Oracle BI EE
Development Applications
1 5 (0.68%) JIRA
1 5 (0.68%) SQL Server Management Studio (SSMS)
2 3 (0.41%) Git (software)
2 3 (0.41%) Subversion
General
1 106 (14.40%) Finance
2 49 (6.66%) Legal
3 32 (4.35%) Law
4 28 (3.80%) Retail
5 23 (3.13%) German Language
6 22 (2.99%) French Language
7 21 (2.85%) Telecoms
8 19 (2.58%) Banking
9 18 (2.45%) Manufacturing
10 16 (2.17%) Marketing
11 13 (1.77%) Advertising
11 13 (1.77%) Back Office
12 7 (0.95%) Local Government
13 5 (0.68%) Publishing
14 4 (0.54%) Billing
14 4 (0.54%) Military
14 4 (0.54%) Pharmaceutical
15 3 (0.41%) Front Office
15 3 (0.41%) International Banking
15 3 (0.41%) Music Industry
Libraries, Frameworks & Software Standards
1 23 (3.13%) Web Services
2 21 (2.85%) HTML
3 12 (1.63%) .NET
4 11 (1.49%) XML
5 10 (1.36%) CSS
6 6 (0.82%) ASP.NET
7 5 (0.68%) X-Windows
8 3 (0.41%) XSL
9 2 (0.27%) ASP.NET Web Forms
9 2 (0.27%) Software Packaging
9 2 (0.27%) XMPP
10 1 (0.14%) COM
10 1 (0.14%) CSS3
10 1 (0.14%) ODBC
10 1 (0.14%) REST
10 1 (0.14%) WCF
Miscellaneous
1 55 (7.47%) Blackberry
2 39 (5.30%) Smartphone
3 32 (4.35%) Video Conferencing
4 24 (3.26%) iPhone
5 19 (2.58%) Driving Licence
6 17 (2.31%) Analytical Skills
7 13 (1.77%) iPad
8 12 (1.63%) Management Information System
9 11 (1.49%) Fat Client
9 11 (1.49%) Thin Client
9 11 (1.49%) User Experience
10 9 (1.22%) Mathematics
11 8 (1.09%) Computer Science
11 8 (1.09%) EPoS
12 7 (0.95%) Client/Server
13 5 (0.68%) Data Centre
13 5 (0.68%) e-Learning
13 5 (0.68%) Replication
14 4 (0.54%) PKI
15 3 (0.41%) iSeries
Operating Systems
1 522 (70.92%) Windows
2 235 (31.93%) Windows Server
3 217 (29.48%) Windows 7
4 107 (14.54%) Windows Server 2008
5 92 (12.50%) Windows Server 2012
6 65 (8.83%) Windows 8
7 55 (7.47%) Windows 10
8 38 (5.16%) Windows Server 2003
9 37 (5.03%) Windows XP
10 30 (4.08%) Linux
10 30 (4.08%) Unix
11 24 (3.26%) Apple iOS
12 16 (2.17%) Mac OS X
13 14 (1.90%) Android
13 14 (1.90%) Windows 2000 Server
14 5 (0.68%) Mac OS
15 4 (0.54%) Windows Vista
16 3 (0.41%) Solaris
17 2 (0.27%) Windows NT
17 2 (0.27%) Windows Phone
Processes & Methodologies
1 240 (32.61%) ITIL
2 53 (7.20%) Incident Management
3 45 (6.11%) Service Delivery
4 38 (5.16%) Problem Management
4 38 (5.16%) Time Management
5 33 (4.48%) Service Management
6 29 (3.94%) Mentoring
7 25 (3.40%) CRM
8 24 (3.26%) Continuous Improvement
8 24 (3.26%) Document Management
8 24 (3.26%) ITIL V3
9 16 (2.17%) Change Control
10 15 (2.04%) Disaster Recovery
10 15 (2.04%) ERP
11 14 (1.90%) Performance Monitoring
12 13 (1.77%) Patch Management
12 13 (1.77%) Software Deployment
13 12 (1.63%) Business Intelligence
13 12 (1.63%) Mobile Device Management
14 11 (1.49%) Ticket Management
Programming Languages
1 124 (16.85%) SQL
2 21 (2.85%) JavaScript
3 18 (2.45%) PowerShell
4 14 (1.90%) C
5 13 (1.77%) VB
6 12 (1.63%) VBScript
7 10 (1.36%) Java
7 10 (1.36%) PHP
7 10 (1.36%) Shell Script
8 9 (1.22%) Perl
8 9 (1.22%) PL/SQL
9 6 (0.82%) ABAP
10 5 (0.68%) C#
11 3 (0.41%) XPath
12 2 (0.27%) C++
12 2 (0.27%) T-SQL
12 2 (0.27%) VBA
12 2 (0.27%) VC++
13 1 (0.14%) VB.NET
Qualifications
1 128 (17.39%) Microsoft Certification
2 77 (10.46%) MCP
3 71 (9.65%) MCSE
4 49 (6.66%) Degree
5 41 (5.57%) MCSA
6 40 (5.43%) ITIL Certification
7 38 (5.16%) CCNA
7 38 (5.16%) Cisco Certification
8 28 (3.80%) MCDST
9 21 (2.85%) MCITP
10 16 (2.17%) Security Cleared
11 11 (1.49%) A+ Certification
11 11 (1.49%) MCTS
11 11 (1.49%) SC Cleared
12 10 (1.36%) MOS
13 9 (1.22%) ITIL Foundation Certificate
14 6 (0.82%) Citrix Certification
15 4 (0.54%) CCA
15 4 (0.54%) Network+ Certification
15 4 (0.54%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 93 (12.64%) SLA
2 11 (1.49%) ISO/IEC 27001
3 4 (0.54%) PCI DSS
4 1 (0.14%) ISO 9001
4 1 (0.14%) Sarbanes-Oxley
System Software
1 382 (51.90%) Active Directory
2 79 (10.73%) VMware Infrastructure
3 59 (8.02%) XenApp
4 40 (5.43%) Hyper-V
5 25 (3.40%) XenDesktop
6 8 (1.09%) Samba
6 8 (1.09%) vSphere
7 7 (0.95%) VMware ESX
8 6 (0.82%) Virtual Servers
8 6 (0.82%) XenServer
9 5 (0.68%) Virtual Desktop
10 3 (0.41%) Microsoft Virtual Server
10 3 (0.41%) qmail
10 3 (0.41%) VMware ESXi
10 3 (0.41%) VMware Workstation
11 2 (0.27%) Terminal Services
12 1 (0.14%) BitLocker
12 1 (0.14%) Microsoft App-V
12 1 (0.14%) Virtual Machines
Systems Management
1 50 (6.79%) SCCM
2 19 (2.58%) Backup Exec
3 13 (1.77%) Norton AntiVirus
4 8 (1.09%) Puppet
5 6 (0.82%) SCOM
6 5 (0.68%) Microsoft Intune
7 4 (0.54%) Casper Suite
7 4 (0.54%) DameWare
7 4 (0.54%) Iperf
8 3 (0.41%) Cisco CUCM
9 2 (0.27%) Perfmon
9 2 (0.27%) Systems Management Server (SMS)
9 2 (0.27%) WSUS
10 1 (0.14%) Control-M
10 1 (0.14%) HP SIM
10 1 (0.14%) Nagios
10 1 (0.14%) NetBackup
10 1 (0.14%) SCSM
Vendors
1 379 (51.49%) Microsoft
2 167 (22.69%) Citrix
3 122 (16.58%) VMware
4 86 (11.68%) Cisco
5 43 (5.84%) Apple
6 36 (4.89%) Oracle
7 27 (3.67%) HP
8 26 (3.53%) Symantec
9 23 (3.13%) Avaya
10 16 (2.17%) Dell
11 15 (2.04%) IBM
12 14 (1.90%) Remedy
13 11 (1.49%) Interwoven
13 11 (1.49%) Lotus
13 11 (1.49%) Mitel
13 11 (1.49%) SAP
14 10 (1.36%) Google
14 10 (1.36%) Veeam
15 9 (1.22%) Juniper
15 9 (1.22%) ServiceNow
London
CharityJob
Posted: 10 hours ago
London
CharityJob
Posted: 10 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £28,000 to £32,000 per annum
Posted: 5 hours ago
Wakefield, West Yorkshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 20 hours ago
Peterborough, Cambridgeshire
Senitor Associates
Salary: £26000 per annum
Posted: 3 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 hours ago
London
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 2 days ago
London
ninesharp
Salary: £20000 - £25000 per annum + Excellent Training
Posted: Yesterday
East London
Latcom Ltd
Salary: From £25,000 to £28,000 per annum
Posted: Yesterday
West Sussex
ninesharp
Salary: £20000 - £25000 per annum + Excellent Training
Posted: 3 days ago
Kent
Marcus Donald People
Salary: £19000 - £23000 per annum
Posted: 3 days ago
Stockport, Cheshire
Actis Recruitment.
Salary: From £20,000 to £25,000 per annum
Posted: 4 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 19 hours ago
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £25000 - £28000 per annum + range of benefits
Posted: 3 days ago
London
Robert Walters UK
Salary: £40000 - £44000 per annum
Posted: 7 days ago
Guildford, Surrey
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 2 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £30,000 per annum negotiable
Posted: 6 days ago
Abingdon, Oxfordshire
Corriculo
Salary: £25,000 - £28,000 per year
Posted: 18 days ago
Chester
Bluetown Online LTD
Salary: £23000 - £28000 per annum
Posted: 11 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 6 days ago
Newbury
Spectrum IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 23 days ago
Fareham
greywood
Salary: £20000 - £250000 per annum + Pension, Free-parking, Dress-down friday
Posted: 22 days ago
Southport
Experian
Salary: Pension, bonus scheme
Posted: 10 days ago
Glasgow
Cathcart Associates
Salary: £19000 - £23000 per annum
Posted: 23 days ago