The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 691 638 746
Rank change year-on-year
-53 +108
Permanent jobs requiring a 2nd Line Support Analyst 199 292 155
As % of all permanent IT jobs located in the UK 0.18% 0.25% 0.14%
As % of the Job Titles category 0.19% 0.26% 0.15%
Number of salaries quoted 175 267 144
Average salary £27,000 £25,500 £25,000
Average salary % change year-on-year
+5.88% +2.00%
90% offered a salary of more than £21,000 £20,000 £20,000
10% offered a salary of more than £33,875 £32,500 £32,500
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103340 111175 103885
As % of all permanent IT jobs located in the UK 94.44% 94.51% 94.56%
Number of salaries quoted 85358 91120 86565
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 7 July 2015 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 199 £27,000 +5.88% 15
London +23 72 £30,000 +3.44% 2
South East -7 41 £26,500 +8.16% 3
East of England +9 24 £26,000 -1.88%
North West +16 18 £25,000 +28.20% 2
Yorkshire 0 18 £22,500 +9.75% 4
City of London +46 15 £30,000 +14.28% 1
Hertfordshire +10 14 £26,750 -10.83%
West Midlands -21 12 £22,500 -3.22% 2
Surrey +17 11 £27,500 +17.02% 1
Cheshire +3 9 £25,000 - 2
West Yorkshire -14 9 £19,000 -5.00% 3
Watford - 9 £28,000 -
Staffordshire +14 8 £20,000 -15.78% 1
Tamworth -14 8 £20,000 -21.56% 1
Berkshire -24 8 £28,500 +14.00% 1
North Yorkshire +9 7 £25,000 +11.11% 1
East Midlands -5 7 £23,500 +2.17% 2
Oxfordshire +6 6 £24,000 +4.34% 1
Hampshire +3 5 £24,500 -10.90%
Manchester +3 5 £24,000 +23.07%
West Sussex 0 5 £33,000 +34.69%
South West -22 5 £24,000 -2.04%
Chiswick - 5 £29,000 -
Leatherhead - 4 £27,500 -
Basingstoke - 4 £24,500 -
Cambridgeshire +10 3 £22,500 +2.27%
Bedfordshire +6 3 £26,000 +1.96%
Kent +2 3 £27,500 +14.58%
Nottinghamshire +2 3 £22,750 - 1

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 338 (70.27%) Windows
2 258 (53.64%) Active Directory
3 230 (47.82%) Microsoft
4 147 (30.56%) MS Office
4 147 (30.56%) ITIL
5 142 (29.52%) MS Exchange
6 135 (28.07%) MS Excel
7 130 (27.03%) Citrix
8 126 (26.20%) Windows 7
9 106 (22.04%) VMware
10 90 (18.71%) Windows Server 2008
11 87 (18.09%) Finance
12 78 (16.22%) Windows Server 2003
13 74 (15.38%) Cisco
13 74 (15.38%) Windows XP
13 74 (15.38%) SQL
14 68 (14.14%) WAN
14 68 (14.14%) TCP/IP
15 67 (13.93%) LAN
16 64 (13.31%) SQL Server
16 64 (13.31%) VMware Infrastructure
17 60 (12.47%) SLA
17 60 (12.47%) Blackberry
18 58 (12.06%) Microsoft Certification
19 55 (11.43%) Windows Server 2012
20 52 (10.81%) DNS
21 49 (10.19%) Exchange Server 2010
22 46 (9.56%) Firewall
23 45 (9.36%) DHCP
24 44 (9.15%) Degree

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 142 (29.52%) MS Exchange
2 49 (10.19%) Exchange Server 2010
3 33 (6.86%) Exchange Server 2007
4 28 (5.82%) Exchange Server 2003
5 22 (4.57%) SharePoint
5 22 (4.57%) Blackberry Enterprise Server
5 22 (4.57%) IIS
6 17 (3.53%) Exchange Server 2013
7 6 (1.25%) Apache
8 5 (1.04%) IBM Notes
9 3 (0.62%) CMS
9 3 (0.62%) Lync
10 2 (0.42%) Drupal
10 2 (0.42%) WordPress
10 2 (0.42%) nginx
10 2 (0.42%) Apache Solr
10 2 (0.42%) Moodle
10 2 (0.42%) Tomcat
11 1 (0.21%) Commerce Server
11 1 (0.21%) SharePoint 2010
Applications
1 147 (30.56%) MS Office
2 135 (28.07%) MS Excel
3 28 (5.82%) MS PowerPoint
4 4 (0.83%) Acrobat
5 3 (0.62%) InDesign
6 2 (0.42%) MS Visio
6 2 (0.42%) Adobe Creative Suite
Business Applications
1 2 (0.42%) SAP CO
1 2 (0.42%) Dynamics NAV
1 2 (0.42%) Dynamics CRM
1 2 (0.42%) SAP FI
1 2 (0.42%) SAP FI/CO
2 1 (0.21%) Summit
2 1 (0.21%) Magento
Cloud Services
1 21 (4.37%) Office 365
2 12 (2.49%) Amazon AWS
3 7 (1.46%) Cloud Computing
4 3 (0.62%) Microsoft Azure
4 3 (0.62%) Symantec.cloud
4 3 (0.62%) Google Apps
5 1 (0.21%) SaaS
Communications & Networking
1 68 (14.14%) WAN
1 68 (14.14%) TCP/IP
2 67 (13.93%) LAN
3 52 (10.81%) DNS
4 46 (9.56%) Firewall
5 45 (9.36%) DHCP
6 36 (7.48%) VPN
7 31 (6.44%) VoIP
8 25 (5.20%) SAN
9 18 (3.74%) Wi-Fi
10 17 (3.53%) Internet
10 17 (3.53%) IP Telephony
11 8 (1.66%) VLAN
12 7 (1.46%) Cisco IOS
12 7 (1.46%) NAS
12 7 (1.46%) Wireless
12 7 (1.46%) LDAP
13 6 (1.25%) Ethernet
14 5 (1.04%) Network Security
14 5 (1.04%) Structured Cabling
Database & Business Intelligence
1 64 (13.31%) SQL Server
2 6 (1.25%) MySQL
3 5 (1.04%) QlikView
3 5 (1.04%) Crystal Reports
3 5 (1.04%) SQL Server 2012
4 4 (0.83%) Relational Database
5 3 (0.62%) MarkLogic
5 3 (0.62%) MS Access
6 2 (0.42%) RDBMS
6 2 (0.42%) SQL Server 2008
6 2 (0.42%) SQL Server Integration Services
7 1 (0.21%) SQL Server Reporting Services
7 1 (0.21%) SQL Server 2005
Development Applications
1 3 (0.62%) JIRA
2 2 (0.42%) Git (software)
2 2 (0.42%) Subversion
3 1 (0.21%) Eclipse
General
1 87 (18.09%) Finance
2 30 (6.24%) Law
3 24 (4.99%) Legal
4 17 (3.53%) Banking
5 16 (3.33%) Telecoms
6 14 (2.91%) Retail
7 12 (2.49%) Back Office
8 6 (1.25%) Publishing
9 5 (1.04%) Advertising
10 4 (0.83%) Marketing
10 4 (0.83%) French Language
10 4 (0.83%) German Language
11 3 (0.62%) Spanish Language
11 3 (0.62%) Pharmaceutical
11 3 (0.62%) Financial Institution
11 3 (0.62%) Front Office
12 2 (0.42%) Manufacturing
12 2 (0.42%) Games
12 2 (0.42%) Investment Banking
13 1 (0.21%) Local Government
Libraries, Frameworks & Software Standards
1 15 (3.12%) .NET
2 9 (1.87%) HTML
2 9 (1.87%) CSS
3 8 (1.66%) Web Services
4 6 (1.25%) ASP.NET
5 3 (0.62%) XML
6 2 (0.42%) .NET Framework
6 2 (0.42%) J2EE
6 2 (0.42%) Servlets
7 1 (0.21%) Application Packaging
7 1 (0.21%) LINQ
Miscellaneous
1 60 (12.47%) Blackberry
2 32 (6.65%) Analytical Skills
3 23 (4.78%) Management Information System
4 15 (3.12%) Mathematics
5 13 (2.70%) Data Centre
6 11 (2.29%) PDA
6 11 (2.29%) Fat Client
6 11 (2.29%) Thin Client
7 10 (2.08%) iPad
8 8 (1.66%) Handset
9 6 (1.25%) Video Conferencing
10 5 (1.04%) Hedge funds
10 5 (1.04%) CMDB
10 5 (1.04%) iPhone
11 4 (0.83%) Statistics
11 4 (0.83%) Smartphone
11 4 (0.83%) EPoS
12 3 (0.62%) Client/Server
13 2 (0.42%) Computer Science
13 2 (0.42%) Digital Media
Operating Systems
1 338 (70.27%) Windows
2 126 (26.20%) Windows 7
3 90 (18.71%) Windows Server 2008
4 78 (16.22%) Windows Server 2003
5 74 (15.38%) Windows XP
6 55 (11.43%) Windows Server 2012
7 38 (7.90%) Windows 8
8 36 (7.48%) Linux
9 14 (2.91%) UNIX
10 13 (2.70%) Windows Vista
10 13 (2.70%) Android
11 10 (2.08%) Red Hat Enterprise Linux
12 7 (1.46%) Windows Mobile
13 6 (1.25%) Windows 2000
14 5 (1.04%) Mac OS X
14 5 (1.04%) Mac OS
14 5 (1.04%) Apple iOS
15 4 (0.83%) CentOS
16 3 (0.62%) Windows 2000 Server
17 2 (0.42%) zOS
Processes & Methodologies
1 147 (30.56%) ITIL
2 23 (4.78%) Information Security
3 22 (4.57%) Incident Management
3 22 (4.57%) Service Management
3 22 (4.57%) Service Delivery
3 22 (4.57%) Change Control
4 20 (4.16%) Root Cause Analysis
5 19 (3.95%) Problem Management
6 18 (3.74%) Disaster Recovery
7 16 (3.33%) Mentoring
8 12 (2.49%) Project Planning
9 11 (2.29%) CRM
10 10 (2.08%) ISMS
11 9 (1.87%) Document Management
11 9 (1.87%) Business Continuity
11 9 (1.87%) Configuration Management
12 8 (1.66%) Risk Analysis
12 8 (1.66%) Performance Tuning
12 8 (1.66%) Network Management
13 7 (1.46%) Software Deployment
Programming Languages
1 74 (15.38%) SQL
2 17 (3.53%) C
3 9 (1.87%) JavaScript
4 7 (1.46%) Java
5 6 (1.25%) VB
5 6 (1.25%) PowerShell
6 5 (1.04%) C#
7 2 (0.42%) C++
7 2 (0.42%) PHP
7 2 (0.42%) T-SQL
7 2 (0.42%) VBA
7 2 (0.42%) XPath
8 1 (0.21%) Perl
Qualifications
1 58 (12.06%) Microsoft Certification
2 44 (9.15%) Degree
3 35 (7.28%) MCSE
4 25 (5.20%) MCP
5 16 (3.33%) Cisco Certification
6 14 (2.91%) CCNA
7 10 (2.08%) MOS
8 9 (1.87%) MCITP
8 9 (1.87%) MCSA
8 9 (1.87%) ITIL Foundation Certificate
9 8 (1.66%) ITIL Certification
10 6 (1.25%) A+ Certification
11 5 (1.04%) CCNP
11 5 (1.04%) HNC
11 5 (1.04%) HND
12 4 (0.83%) MCTS
13 3 (0.62%) VMware Certified Professional (VCP)
13 3 (0.62%) MCDST
13 3 (0.62%) Security Cleared
14 1 (0.21%) SC Cleared
Quality Assurance & Compliance
1 60 (12.47%) SLA
2 10 (2.08%) ISO/IEC 27001
3 3 (0.62%) QA
4 1 (0.21%) ISO 9001
System Software
1 258 (53.64%) Active Directory
2 64 (13.31%) VMware Infrastructure
3 30 (6.24%) XenApp
4 22 (4.57%) vSphere
5 16 (3.33%) Hyper-V
6 15 (3.12%) VMware ESXi
7 14 (2.91%) Terminal Services
8 10 (2.08%) VMware Workstation
8 10 (2.08%) XenServer
9 7 (1.46%) vCloud
10 4 (0.83%) XenDesktop
11 3 (0.62%) Samba
11 3 (0.62%) VMware ESX
11 3 (0.62%) BitLocker
12 1 (0.21%) Microsoft App-V
12 1 (0.21%) ISA Server
12 1 (0.21%) Terminal Server
12 1 (0.21%) KVM
Systems Management
1 21 (4.37%) SCCM
2 10 (2.08%) Nagios
3 8 (1.66%) Dollar Universe
4 6 (1.25%) MAILsweeper
5 5 (1.04%) DameWare
5 5 (1.04%) Norton AntiVirus
5 5 (1.04%) OpenView
6 4 (0.83%) Backup Exec
6 4 (0.83%) Symantec Enterprise Vault
6 4 (0.83%) Casper Suite
7 3 (0.62%) Puppet
8 2 (0.42%) AirWatch
8 2 (0.42%) McAfee ePO
9 1 (0.21%) FortiGate
9 1 (0.21%) Sysprep
9 1 (0.21%) WSUS
9 1 (0.21%) NetBackup
9 1 (0.21%) Systems Management Server (SMS)
Vendors
1 230 (47.82%) Microsoft
2 130 (27.03%) Citrix
3 106 (22.04%) VMware
4 74 (15.38%) Cisco
5 37 (7.69%) HP
6 16 (3.33%) Dell
7 14 (2.91%) Mitel
8 13 (2.70%) Apple
9 12 (2.49%) LANDesk
10 11 (2.29%) NetApp
11 10 (2.08%) Symantec
12 9 (1.87%) Bloomberg
13 8 (1.66%) Wyse
13 8 (1.66%) Remedy
13 8 (1.66%) McAfee
13 8 (1.66%) EMC
13 8 (1.66%) Avaya
13 8 (1.66%) Adobe
13 8 (1.66%) Nimsoft
14 7 (1.46%) Zerto
Reading, Berkshire
Spring Technology
Salary: £24000.00 - £26000.00 per annum
Posted: Yesterday
West Byfleet, Surrey
Bowerford Associates Ltd
Salary: From £27,000 to £28,000 per annum Great Benefits
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum excellent benefits
Posted: 4 days ago
South West London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £28,000 per annum
Posted: 5 days ago
Derby, Derbyshire
Latcom Ltd
Salary: From £18,000 to £20,000 per annum + Benefits
Posted: 5 days ago
Leeds, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: 5 days ago
City, London
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £21,000 to £25,000 per annum
Posted: 8 days ago
Nottingham, Nottinghamshire
ComputaCenter
Salary: Competitive
Posted: 11 days ago
Sandbach
Shortlist Recruitment
Salary: £23000 - £27000 per annum + pension, healthcare
Posted: 13 days ago
Cheshire
Shortlist Recruitment
Salary: £25000 - £27000 per annum + Benefits
Posted: 20 days ago
West Yorkshire
Hays IT - Uk Posting account
Salary: Negotiable
Posted: 21 days ago
Tamworth
Jumar Solutions
Salary: Dependent upon experience
Posted: 25 days ago