The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 651 688 723
Rank change year-on-year
+37 +35
Permanent jobs requiring a 2nd Line Support Analyst 241 250 181
As % of all permanent IT jobs located in the UK 0.22% 0.21% 0.16%
As % of the Job Titles category 0.23% 0.22% 0.17%
Number of salaries quoted 220 228 170
Average salary £27,500 £25,000 £25,000
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £22,000 £20,000 £20,000
10% offered a salary of more than £35,000 £35,000 £33,550
UK excluding London average salary £25,000 £23,500 £25,000
% change year-on-year
+6.38% -6.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104696 113578 106402
As % of all permanent IT jobs located in the UK 94.64% 94.59% 94.75%
Number of salaries quoted 85538 92124 88516
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 24 April 2015 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 233 £27,500 +10.00% 23
London +53 124 £32,000 +18.51% 9
South East +19 48 £26,250 -12.50% 2
City of London +45 27 £32,500 -13.90% 1
East of England +18 17 £26,000 +15.55% 4
East Midlands +25 14 £25,000 +6.38% 1
Yorkshire -12 11 £23,500 +17.50% 1
Surrey +18 10 £24,500 -2.00%
Kent - 9 £30,000 -
Northamptonshire +2 8 £23,500 - 1
West Yorkshire 0 8 £21,500 +7.50% 1
West Sussex +9 7 £27,000 +33.33%
North West +1 7 £23,000 +4.54% 3
Hampshire -3 7 £26,250 -6.25% 1
Bedfordshire +30 6 £26,000 +1.96%
Berkshire -10 6 £31,000 +1.63%
Buckinghamshire -11 6 £24,250 -30.71%
West Midlands -34 6 £21,750 -6.45% 2
Luton - 6 £26,000 -
Leeds +4 5 £25,000 -3.84%
South West -19 5 £21,500 +2.38% 1
Leicester - 5 £25,000 -
Cambridgeshire - 5 £20,500 - 1
Leicestershire - 5 £25,000 -
Woking +8 4 £24,250 +1.04%
Manchester +2 4 £22,250 -1.11% 3
Northampton -7 4 £23,500 -
Birmingham -12 4 £22,500 -6.25% 1
Suffolk +11 3 £27,000 - 2
Huddersfield -1 3 £21,000 -19.23% 1

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 April 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 319 (67.44%) Windows
2 244 (51.59%) Active Directory
3 226 (47.78%) Microsoft
4 154 (32.56%) MS Office
5 144 (30.44%) ITIL
6 139 (29.39%) MS Excel
7 134 (28.33%) Citrix
8 131 (27.70%) Windows 7
9 123 (26.00%) MS Exchange
10 96 (20.30%) Finance
11 87 (18.39%) Windows XP
12 82 (17.34%) VMware
13 66 (13.95%) Windows Server 2008
14 64 (13.53%) LAN
14 64 (13.53%) Microsoft Certification
15 63 (13.32%) Blackberry
15 63 (13.32%) SQL Server
16 62 (13.11%) SQL
17 59 (12.47%) WAN
18 58 (12.26%) SLA
19 56 (11.84%) Cisco
20 55 (11.63%) TCP/IP
21 52 (10.99%) VMware Infrastructure
22 51 (10.78%) Windows Server 2003
23 46 (9.73%) DNS
24 45 (9.51%) MCSE
24 45 (9.51%) Exchange Server 2010
25 44 (9.30%) Firewall
26 40 (8.46%) Degree
27 37 (7.82%) DHCP

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 April 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 123 (26.00%) MS Exchange
2 45 (9.51%) Exchange Server 2010
3 29 (6.13%) Blackberry Enterprise Server
3 29 (6.13%) Exchange Server 2007
4 22 (4.65%) IIS
5 21 (4.44%) SharePoint
6 20 (4.23%) Exchange Server 2003
7 9 (1.90%) IBM Notes
8 8 (1.69%) Exchange Server 2013
9 7 (1.48%) Lync
10 6 (1.27%) Apache
10 6 (1.27%) CMS
11 4 (0.85%) Commerce Server
12 2 (0.42%) Tomcat
12 2 (0.42%) WorkSite
12 2 (0.42%) Drupal
12 2 (0.42%) WordPress
12 2 (0.42%) nginx
12 2 (0.42%) Apache Solr
12 2 (0.42%) Moodle
Applications
1 154 (32.56%) MS Office
2 139 (29.39%) MS Excel
3 28 (5.92%) MS PowerPoint
4 5 (1.06%) Acrobat
5 3 (0.63%) InDesign
6 2 (0.42%) Adobe Creative Suite
Business Applications
1 1 (0.21%) Dynamics NAV
1 1 (0.21%) Dynamics CRM
1 1 (0.21%) Dynamics AX
1 1 (0.21%) Magento
Cloud Services
1 9 (1.90%) Office 365
2 5 (1.06%) Amazon AWS
2 5 (1.06%) SaaS
3 4 (0.85%) Google Apps
4 3 (0.63%) Symantec.cloud
5 2 (0.42%) Microsoft Azure
6 1 (0.21%) Cloud Computing
6 1 (0.21%) Mimecast
Communications & Networking
1 64 (13.53%) LAN
2 59 (12.47%) WAN
3 55 (11.63%) TCP/IP
4 46 (9.73%) DNS
5 44 (9.30%) Firewall
6 37 (7.82%) DHCP
7 30 (6.34%) VPN
8 26 (5.50%) VoIP
9 21 (4.44%) Internet
10 20 (4.23%) Wi-Fi
10 20 (4.23%) IP Telephony
11 18 (3.81%) SAN
12 6 (1.27%) VLAN
12 6 (1.27%) Cisco IOS
12 6 (1.27%) Network Security
13 5 (1.06%) Ethernet
14 4 (0.85%) FTP
14 4 (0.85%) PBX
15 3 (0.63%) Intranet
15 3 (0.63%) Cisco ASA
Database & Business Intelligence
1 63 (13.32%) SQL Server
2 7 (1.48%) MySQL
3 4 (0.85%) SQL Server 2012
4 3 (0.63%) Relational Database
5 1 (0.21%) Oracle Database
5 1 (0.21%) Crystal Reports
5 1 (0.21%) RDBMS
5 1 (0.21%) SQL Server Integration Services
5 1 (0.21%) QlikView
5 1 (0.21%) Oracle Database 11g
Development Applications
1 3 (0.63%) Toad
2 2 (0.42%) Subversion
2 2 (0.42%) JIRA
2 2 (0.42%) Git (software)
3 1 (0.21%) Eclipse
General
1 96 (20.30%) Finance
2 30 (6.34%) Law
3 22 (4.65%) Telecoms
4 21 (4.44%) Legal
5 19 (4.02%) Banking
6 15 (3.17%) Retail
7 13 (2.75%) Back Office
8 8 (1.69%) Advertising
9 6 (1.27%) German Language
10 5 (1.06%) French Language
11 4 (0.85%) Investment Banking
11 4 (0.85%) Financial Institution
12 3 (0.63%) Pharmaceutical
13 2 (0.42%) Front Office
13 2 (0.42%) Marketing
13 2 (0.42%) Italian Language
13 2 (0.42%) Russian Language
13 2 (0.42%) Spanish Language
14 1 (0.21%) Publishing
14 1 (0.21%) Multimedia
Libraries, Frameworks & Software Standards
1 21 (4.44%) .NET
2 11 (2.33%) CSS
2 11 (2.33%) HTML
3 8 (1.69%) .NET Framework
3 8 (1.69%) ASP.NET
4 5 (1.06%) J2EE
4 5 (1.06%) Web Services
5 3 (0.63%) XML
6 2 (0.42%) Servlets
6 2 (0.42%) COM
7 1 (0.21%) Classic ASP
7 1 (0.21%) Application Packaging
7 1 (0.21%) LINQ
Miscellaneous
1 63 (13.32%) Blackberry
2 34 (7.19%) Analytical Skills
3 26 (5.50%) Management Information System
4 15 (3.17%) Thin Client
4 15 (3.17%) Fat Client
5 11 (2.33%) PDA
6 8 (1.69%) iPad
7 7 (1.48%) EPoS
8 6 (1.27%) Video Conferencing
8 6 (1.27%) Mathematics
9 5 (1.06%) Smartphone
9 5 (1.06%) CMDB
9 5 (1.06%) iPhone
10 4 (0.85%) Hedge funds
11 3 (0.63%) Open Source
11 3 (0.63%) Client/Server
11 3 (0.63%) Statistics
12 2 (0.42%) Digital Media
13 1 (0.21%) Mobile Payment
13 1 (0.21%) BYOD
Operating Systems
1 319 (67.44%) Windows
2 131 (27.70%) Windows 7
3 87 (18.39%) Windows XP
4 66 (13.95%) Windows Server 2008
5 51 (10.78%) Windows Server 2003
6 29 (6.13%) Windows 8
7 28 (5.92%) Linux
8 25 (5.29%) Windows Server 2012
9 16 (3.38%) UNIX
9 16 (3.38%) Android
10 12 (2.54%) Windows Vista
11 8 (1.69%) Apple iOS
12 7 (1.48%) Windows Mobile
13 5 (1.06%) Mac OS X
13 5 (1.06%) Mac OS
14 4 (0.85%) CentOS
15 3 (0.63%) Red Hat Enterprise Linux
15 3 (0.63%) Windows 2000 Server
15 3 (0.63%) Windows 2000
16 2 (0.42%) zOS
Processes & Methodologies
1 144 (30.44%) ITIL
2 34 (7.19%) Change Control
3 29 (6.13%) Incident Management
4 25 (5.29%) Problem Management
5 24 (5.07%) Service Management
6 23 (4.86%) Service Delivery
7 21 (4.44%) Disaster Recovery
8 20 (4.23%) Project Planning
9 15 (3.17%) CRM
9 15 (3.17%) Root Cause Analysis
10 14 (2.96%) Information Security
11 12 (2.54%) Business Continuity
12 11 (2.33%) Configuration Management
13 10 (2.11%) Information Security Management
13 10 (2.11%) Security Management
13 10 (2.11%) ISMS
13 10 (2.11%) Network Management
14 9 (1.90%) Document Management
15 8 (1.69%) E-Commerce
15 8 (1.69%) Software Delivery
Programming Languages
1 62 (13.11%) SQL
2 12 (2.54%) JavaScript
3 10 (2.11%) Java
4 9 (1.90%) C
5 6 (1.27%) C#
5 6 (1.27%) PL/SQL
6 3 (0.63%) PowerShell
7 2 (0.42%) XPath
7 2 (0.42%) VB
7 2 (0.42%) PHP
8 1 (0.21%) T-SQL
8 1 (0.21%) VBScript
8 1 (0.21%) C++
8 1 (0.21%) Perl
8 1 (0.21%) VBA
8 1 (0.21%) Python
8 1 (0.21%) Objective-C
Qualifications
1 64 (13.53%) Microsoft Certification
2 45 (9.51%) MCSE
3 40 (8.46%) Degree
4 29 (6.13%) MCP
5 11 (2.33%) ITIL Certification
5 11 (2.33%) MOS
6 10 (2.11%) ITIL Foundation Certificate
7 9 (1.90%) MCSA
7 9 (1.90%) CCNA
7 9 (1.90%) Cisco Certification
8 8 (1.69%) MCITP
9 4 (0.85%) HNC
9 4 (0.85%) HND
10 2 (0.42%) CCNP
10 2 (0.42%) Citrix Certification
10 2 (0.42%) MCTS
10 2 (0.42%) Security Cleared
11 1 (0.21%) SC Cleared
11 1 (0.21%) VMware Certified Professional (VCP)
11 1 (0.21%) CNA
Quality Assurance & Compliance
1 58 (12.26%) SLA
2 10 (2.11%) ISO/IEC 27001
3 3 (0.63%) QA
System Software
1 244 (51.59%) Active Directory
2 52 (10.99%) VMware Infrastructure
3 21 (4.44%) XenApp
4 18 (3.81%) Hyper-V
5 7 (1.48%) Terminal Services
6 5 (1.06%) XenDesktop
7 4 (0.85%) vSphere
7 4 (0.85%) Samba
7 4 (0.85%) VMware ESX
8 3 (0.63%) XenServer
9 2 (0.42%) VMware Workstation
9 2 (0.42%) Microsoft App-V
9 2 (0.42%) ISA Server
10 1 (0.21%) BitLocker
Systems Management
1 18 (3.81%) SCCM
2 8 (1.69%) Nagios
3 7 (1.48%) Norton AntiVirus
3 7 (1.48%) Dollar Universe
4 6 (1.27%) MAILsweeper
4 6 (1.27%) DameWare
5 4 (0.85%) NetBackup
5 4 (0.85%) Backup Exec
5 4 (0.85%) Puppet
5 4 (0.85%) Symantec Enterprise Vault
6 2 (0.42%) Casper Suite
6 2 (0.42%) AirWatch
7 1 (0.21%) WSUS
7 1 (0.21%) ZENworks
7 1 (0.21%) SCOM
Vendors
1 226 (47.78%) Microsoft
2 134 (28.33%) Citrix
3 82 (17.34%) VMware
4 56 (11.84%) Cisco
5 26 (5.50%) HP
6 19 (4.02%) Dell
7 17 (3.59%) Wyse
8 14 (2.96%) Bloomberg
9 13 (2.75%) Apple
10 12 (2.54%) Avaya
10 12 (2.54%) Symantec
10 12 (2.54%) LANDesk
11 11 (2.33%) Reuters
12 10 (2.11%) ServiceNow
13 9 (1.90%) Mitel
13 9 (1.90%) Lotus
14 8 (1.69%) CA
14 8 (1.69%) Adobe
15 7 (1.48%) Oracle
15 7 (1.48%) Remedy
London
Ashdown IT
Salary: £32500 per annum + pension, bonus, gym, PMI
Posted: Yesterday
Oldham, Lancashire
Next Move IT
Salary: £15000 - £19000 per annum + Pension, Private Health
Posted: Yesterday
Huddersfield, West Yorkshire
Integrity IT Solutions
Salary: From £20,000 to £24,000 per annum plus benefits
Posted: 2 days ago
London
Interquest - Korus Group - Brighton
Salary: £25000 - £30000 per annum + fantastic benefits
Posted: 2 days ago
Basingstoke, Hampshire
Webrecruit
Salary: Up to £24,000 per annum Plus Benefits
Posted: 3 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £22000 - £25000 per annum
Posted: 3 days ago
London
Burns Sheehan
Salary: £40000 - £50000 per annum + Benefits
Posted: 3 days ago
Farringdon, London
Save the Children
Salary: £28,000 + Benefits
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 4 days ago
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £25000 - £28000 per annum + Benefits
Posted: 5 days ago
Ipswich
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 10 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £18000.00 - £21000.00 per annum
Posted: 12 days ago