The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 677 683 711
Rank change year-on-year
+6 +28
Permanent jobs requiring a 2nd Line Support Analyst 225 209 175
As % of all permanent IT jobs located in the UK 0.20% 0.19% 0.15%
As % of the Job Titles category 0.21% 0.20% 0.16%
Number of salaries quoted 206 191 164
Average salary £27,500 £25,000 £26,000
Average salary % change year-on-year
+10.00% -3.84%
90% offered a salary of more than £22,000 £21,500 £20,000
10% offered a salary of more than £37,500 £31,200 £37,050
UK excluding London average salary £26,250 £25,000 £24,000
% change year-on-year
+5.00% +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 19 December 2014 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 213 £27,250 +9.00% 18
London +54 98 £29,000 +11.53% 6
South East -1 41 £27,500 +5.76% 3
City of London +49 32 £38,000 +49.01% 1
East of England -18 19 £26,000 -25.71%
East Midlands +36 15 £25,500 +13.33% 3
West Midlands -10 13 £30,000 +25.00%
Northamptonshire -13 11 £27,500 +22.22% 2
Scotland +12 9 £30,000 - 2
South West -3 9 £24,000 +11.62% 1
Hampshire -20 9 £27,500 +5.76% 1
Yorkshire -21 9 £20,000 -16.66% 2
Edinburgh - 9 £30,000 - 1
Bedfordshire +7 8 £25,000 -14.52%
North West -21 8 £19,250 -12.50% 2
Birmingham -10 7 £30,000 +20.00%
Northampton -11 7 £23,500 +11.90% 1
Luton +9 6 £23,500 -8.73%
Farnborough +9 6 £27,500 +5.76% 1
Suffolk +4 6 £27,500 -21.42%
East Sussex -8 6 £28,000 +6.66%
Berkshire -10 6 £27,750 +6.73%
Surrey -17 6 £26,750 +7.00%
Manchester -20 6 £18,500 -15.90% 1
Brighton - 6 £28,000 -
Ipswich +10 5 £27,500 +25.00%
Oxfordshire +8 5 £24,000 -7.69% 1
West Sussex +3 5 £35,000 +62.79% 1
West Yorkshire -16 4 £20,000 -16.66% 1
South Yorkshire - 4 £19,500 - 1

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 384 (71.11%) Windows
2 268 (49.63%) Active Directory
3 230 (42.59%) Microsoft
4 171 (31.67%) MS Excel
5 165 (30.56%) MS Office
6 157 (29.07%) Windows 7
7 147 (27.22%) ITIL
8 137 (25.37%) MS Exchange
9 135 (25.00%) Windows XP
10 115 (21.30%) SQL
11 112 (20.74%) Windows Server 2008
12 95 (17.59%) Citrix
13 92 (17.04%) VMware
13 92 (17.04%) TCP/IP
14 88 (16.30%) Windows Server 2003
15 79 (14.63%) Finance
16 77 (14.26%) SQL Server
17 76 (14.07%) DNS
18 72 (13.33%) LAN
19 71 (13.15%) SLA
20 65 (12.04%) DHCP
21 63 (11.67%) VMware Infrastructure
22 59 (10.93%) WAN
22 59 (10.93%) Blackberry
23 57 (10.56%) Exchange Server 2007
23 57 (10.56%) Cisco
24 56 (10.37%) Exchange Server 2010
24 56 (10.37%) Microsoft Certification
25 49 (9.07%) Linux
26 45 (8.33%) VPN

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 137 (25.37%) MS Exchange
2 57 (10.56%) Exchange Server 2007
3 56 (10.37%) Exchange Server 2010
4 37 (6.85%) Blackberry Enterprise Server
5 36 (6.67%) IIS
6 25 (4.63%) Exchange Server 2003
7 17 (3.15%) SharePoint
8 15 (2.78%) WorkSite
9 11 (2.04%) Lync
9 11 (2.04%) Apache
10 9 (1.67%) IBM Notes
11 3 (0.56%) CMS
11 3 (0.56%) Exchange Server 2013
12 2 (0.37%) Commerce Server
13 1 (0.19%) Tomcat
13 1 (0.19%) SharePoint 2010
Applications
1 171 (31.67%) MS Excel
2 165 (30.56%) MS Office
3 27 (5.00%) MS PowerPoint
4 8 (1.48%) MS Visio
5 6 (1.11%) MS Project
6 1 (0.19%) Acrobat
Business Applications
1 2 (0.37%) Dynamics AX
2 1 (0.19%) SalesLogix
Cloud Services
1 10 (1.85%) SaaS
2 4 (0.74%) Office 365
3 2 (0.37%) Microsoft Azure
4 1 (0.19%) Amazon AWS
4 1 (0.19%) Google Apps
4 1 (0.19%) Cloud Computing
Communications & Networking
1 92 (17.04%) TCP/IP
2 76 (14.07%) DNS
3 72 (13.33%) LAN
4 65 (12.04%) DHCP
5 59 (10.93%) WAN
6 45 (8.33%) VPN
7 36 (6.67%) Firewall
8 28 (5.19%) VoIP
9 25 (4.63%) Internet
10 18 (3.33%) Wi-Fi
11 12 (2.22%) SAN
12 9 (1.67%) IP Telephony
13 7 (1.30%) Wireless
13 7 (1.30%) Network Security
14 6 (1.11%) PBX
15 4 (0.74%) NAS
15 4 (0.74%) IPsec
15 4 (0.74%) SSL
16 2 (0.37%) Cisco IOS
16 2 (0.37%) Intrusion Detection
Database & Business Intelligence
1 77 (14.26%) SQL Server
2 20 (3.70%) MySQL
3 5 (0.93%) SQL Server 2008
4 4 (0.74%) MarkLogic
4 4 (0.74%) SQL Server 2005
5 3 (0.56%) Data Warehouse
6 2 (0.37%) Oracle Database
6 2 (0.37%) SQL Server Reporting Services
7 1 (0.19%) SQL Server 2012
7 1 (0.19%) Microsoft Analysis Services
7 1 (0.19%) Crystal Reports
7 1 (0.19%) SQL Server Integration Services
7 1 (0.19%) Oracle Database 11g
7 1 (0.19%) SQL Server Analysis Services
Development Applications
1 4 (0.74%) Talend Open Studio
1 4 (0.74%) FishEye
2 3 (0.56%) Toad
3 2 (0.37%) Team Foundation Server
General
1 79 (14.63%) Finance
2 31 (5.74%) Law
3 28 (5.19%) Retail
4 25 (4.63%) Legal
5 20 (3.70%) Banking
6 18 (3.33%) Telecoms
7 15 (2.78%) Back Office
8 8 (1.48%) Manufacturing
8 8 (1.48%) Publishing
9 6 (1.11%) German Language
10 5 (0.93%) French Language
10 5 (0.93%) Advertising
11 4 (0.74%) Financial Institution
12 2 (0.37%) Front Office
12 2 (0.37%) Automotive
12 2 (0.37%) Retail Banking
12 2 (0.37%) Italian Language
12 2 (0.37%) Russian Language
12 2 (0.37%) Spanish Language
13 1 (0.19%) Marketing
Libraries, Frameworks & Software Standards
1 26 (4.81%) .NET
2 14 (2.59%) XML
3 11 (2.04%) CSS
4 10 (1.85%) Web Services
4 10 (1.85%) HTML
5 8 (1.48%) FIX Protocol
6 4 (0.74%) Software Packaging
6 4 (0.74%) .NET Framework
7 3 (0.56%) Application Packaging
7 3 (0.56%) J2EE
7 3 (0.56%) ASP.NET
7 3 (0.56%) COM
8 1 (0.19%) Classic ASP
8 1 (0.19%) XSLT
8 1 (0.19%) Flash
8 1 (0.19%) XMPP
Miscellaneous
1 59 (10.93%) Blackberry
2 43 (7.96%) Analytical Skills
3 15 (2.78%) iPhone
4 14 (2.59%) Video Conferencing
5 9 (1.67%) Management Information System
6 8 (1.48%) Handset
6 8 (1.48%) Foreign Exchange (FX)
6 8 (1.48%) Derivative
6 8 (1.48%) iPad
7 7 (1.30%) Mathematics
8 6 (1.11%) Thin Client
8 6 (1.11%) Mainframe
8 6 (1.11%) Open Source
8 6 (1.11%) Fat Client
9 4 (0.74%) PDA
9 4 (0.74%) EPoS
9 4 (0.74%) Computer Science
9 4 (0.74%) Statistics
9 4 (0.74%) IVR
10 3 (0.56%) Client/Server
Operating Systems
1 384 (71.11%) Windows
2 157 (29.07%) Windows 7
3 135 (25.00%) Windows XP
4 112 (20.74%) Windows Server 2008
5 88 (16.30%) Windows Server 2003
6 49 (9.07%) Linux
7 40 (7.41%) UNIX
8 36 (6.67%) Windows Server 2012
9 32 (5.93%) Windows 8
10 31 (5.74%) Windows Vista
11 17 (3.15%) Android
12 13 (2.41%) Mac OS X
13 12 (2.22%) Windows 2000 Server
14 10 (1.85%) Red Hat Enterprise Linux
15 9 (1.67%) Apple iOS
16 7 (1.30%) Windows 2000
17 6 (1.11%) VMS
18 4 (0.74%) CentOS
19 2 (0.37%) Debian
19 2 (0.37%) Ubuntu
Processes & Methodologies
1 147 (27.22%) ITIL
2 32 (5.93%) Problem Management
3 25 (4.63%) Incident Management
4 21 (3.89%) CRM
5 20 (3.70%) Time Management
6 18 (3.33%) Change Control
7 16 (2.96%) Service Management
8 14 (2.59%) Disaster Recovery
9 13 (2.41%) E-Commerce
9 13 (2.41%) Project Planning
10 11 (2.04%) Mentoring
10 11 (2.04%) Project Management
10 11 (2.04%) Asset Management
10 11 (2.04%) Information Security
11 10 (1.85%) Service Delivery
12 9 (1.67%) Mobile Device Management
13 8 (1.48%) Root Cause Analysis
14 6 (1.11%) Continuous Improvement
15 5 (0.93%) Performance Tuning
15 5 (0.93%) Document Management
Programming Languages
1 115 (21.30%) SQL
2 22 (4.07%) Java
3 12 (2.22%) PL/SQL
4 9 (1.67%) JavaScript
5 8 (1.48%) C
6 7 (1.30%) Perl
6 7 (1.30%) PowerShell
6 7 (1.30%) VB
7 5 (0.93%) Bash Shell
7 5 (0.93%) T-SQL
7 5 (0.93%) VBScript
8 4 (0.74%) C#
8 4 (0.74%) PHP
9 3 (0.56%) VB.NET
10 1 (0.19%) VBA
10 1 (0.19%) Python
10 1 (0.19%) Objective-C
10 1 (0.19%) R
10 1 (0.19%) C++
Qualifications
1 56 (10.37%) Microsoft Certification
2 35 (6.48%) Degree
3 32 (5.93%) MCSE
4 22 (4.07%) MCP
5 18 (3.33%) MCITP
6 14 (2.59%) Security Cleared
7 11 (2.04%) Cisco Certification
7 11 (2.04%) CCNA
8 10 (1.85%) MCSA
8 10 (1.85%) ITIL Certification
9 8 (1.48%) MCTS
10 6 (1.11%) VMware Certified Professional (VCP)
10 6 (1.11%) ITIL Foundation Certificate
11 5 (0.93%) A+ Certification
12 4 (0.74%) Citrix Certification
13 3 (0.56%) CCA
14 1 (0.19%) PRINCE2 Certification
14 1 (0.19%) MOS
Quality Assurance & Compliance
1 71 (13.15%) SLA
2 3 (0.56%) ISO/IEC 27001
3 2 (0.37%) QA
3 2 (0.37%) ISO 9001
System Software
1 268 (49.63%) Active Directory
2 63 (11.67%) VMware Infrastructure
3 13 (2.41%) Hyper-V
4 10 (1.85%) Terminal Services
5 9 (1.67%) vSphere
6 7 (1.30%) VMware Workstation
6 7 (1.30%) XenApp
7 4 (0.74%) VMware ESX
8 3 (0.56%) XenDesktop
9 2 (0.37%) Citrix Presentation Server
10 1 (0.19%) Microsoft App-V
10 1 (0.19%) Samba
Systems Management
1 30 (5.56%) SCCM
2 17 (3.15%) WSUS
3 6 (1.11%) Casper Suite
4 5 (0.93%) Norton AntiVirus
5 4 (0.74%) Systems Management Server (SMS)
5 4 (0.74%) NetBackup
6 3 (0.56%) Backup Exec
6 3 (0.56%) Nagios
6 3 (0.56%) Dollar Universe
7 1 (0.19%) Puppet
7 1 (0.19%) Symantec Enterprise Vault
7 1 (0.19%) ZENworks
7 1 (0.19%) MAILsweeper
7 1 (0.19%) DameWare
7 1 (0.19%) SCOM
Vendors
1 230 (42.59%) Microsoft
2 95 (17.59%) Citrix
3 92 (17.04%) VMware
4 57 (10.56%) Cisco
5 24 (4.44%) Avaya
6 22 (4.07%) Apple
7 18 (3.33%) Dell
8 15 (2.78%) Interwoven
9 14 (2.59%) Bloomberg
10 13 (2.41%) Oracle
11 12 (2.22%) Mitel
11 12 (2.22%) Wyse
12 11 (2.04%) Reuters
13 9 (1.67%) Symantec
13 9 (1.67%) Lotus
13 9 (1.67%) Sybase
14 7 (1.30%) HP
14 7 (1.30%) ServiceNow
15 6 (1.11%) Fujitsu
15 6 (1.11%) Kofax
Bathgate, West Lothian
Harvey Nash plc
Salary: £18000 - £25000 per annum
Posted: 22 hours ago
Crawley, West Sussex
Remit Resources
Salary: £23000 - £25000 per annum + Full Benefits Package
Posted: 2 days ago
Sheffield, South Yorkshire
ARC IT Recruitment Ltd
Posted: 2 days ago
Gloucester, Gloucestershire
Aximis (West) Limited
Salary: Up to £27K per annum
Posted: 3 days ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 3 days ago
City of London
Interquest - IQ ERP
Salary: £21000 - £27000 per annum + Benefits
Posted: 3 days ago
London
Vadis People
Salary: circ £24,000 - £35,000 DoE
Posted: 6 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £12 - £14 per hour
Posted: 6 days ago
Central London / West End
ARC IT Recruitment Ltd
Salary: £30000 Per Annum + 10% + On Call + Benefits.
Posted: 6 days ago
Edinburgh, Midlothian
Resource Management
Salary: £25000 - £35000 per annum + bonus + benefits
Posted: 6 days ago
Nottingham, Nottinghamshire
TDX Group
Salary: Salary competitive + Bonus, Pension, Healthcare
Posted: 8 days ago
Bradford
Blue Town Online
Salary: £17.5k per year
Posted: 9 days ago
Caerphilly
CPS Group
Posted: 9 days ago
Farnborough
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 15 days ago
Croydon, Surrey
MOTT MACDONALD
Salary: Competitive
Posted: 17 days ago
London W1T 2BU
Primesight Limited
Salary: £27,500
Posted: 22 days ago
Gateshead
Hays IT - Uk Posting account
Salary: £23000.00 - £29000.00 per annum + Benefits
Posted: 23 days ago