The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 May 2016 with a comparison to same period over 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 602 557 603
Rank change year-on-year
-45 +46
Permanent jobs requiring a 2nd Line Support Analyst 370 482 433
As % of all permanent IT jobs located in the UK 0.36% 0.43% 0.36%
As % of the Job Titles category 0.37% 0.45% 0.38%
Number of salaries quoted 323 436 406
Median salary £27,500 £27,000 £25,000
Median salary % change year-on-year
+1.85% +8.00%
90% offered a salary of more than £22,100 £21,425 £20,250
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £26,250 £24,000 £24,000
% change year-on-year
+9.37% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99394 108225 115334
As % of all permanent IT jobs located in the UK 96.25% 96.46% 96.42%
Number of salaries quoted 83478 88313 93538
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 1 May 2016 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 357 £27,500 +1.85% 34
London -76 128 £29,000 -4.91% 12
South East +33 113 £27,500 +10.00% 13
Yorkshire +9 43 £25,000 +11.11% 3
Surrey +25 39 £27,500 +11.11% 1
West Yorkshire -5 22 £23,500 +4.44% 3
City of London +31 20 £27,500 -13.38%
Berkshire +28 19 £31,500 +1.61% 4
North Yorkshire +15 18 £25,000 -24.24%
North West +25 16 £23,750 +14.45% 2
East Midlands +11 16 £31,500 +26.00% 1
West Sussex 0 16 £34,000 +24.77% 1
Harrogate +24 14 £25,000 -40.47%
Gatwick +9 14 £34,000 +23.63% 1
South West -15 13 £22,500 +4.65% 2
West Midlands -30 12 £25,500 +13.33%
Hampshire +9 11 £27,500 +12.24% 3
Leeds -10 11 £23,000 +2.22%
Cobham - 10 - -
Redhill - 10 £29,500 -
East of England -2 9 £27,500 +5.76% 1
Oxfordshire -4 8 £25,000 +4.16% 2
Chertsey - 8 £27,500 -
East Sussex +22 7 £27,500 +1.85% 1
Manchester +12 7 £22,250 +2.29%
North East +6 7 £27,500 -19.70%
Newcastle upon Tyne +3 7 £27,500 -19.70%
Tyne and Wear +2 7 £27,500 -19.70%
Buckinghamshire +15 6 £23,000 +2.22% 1
Northampton +11 6 £40,000 +70.21%

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 1 May 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 543 (73.78%) Windows
2 395 (53.67%) Microsoft
3 389 (52.85%) Active Directory
4 272 (36.96%) Windows Server
5 255 (34.65%) ITIL
6 249 (33.83%) MS Office
7 228 (30.98%) Windows 7
8 219 (29.76%) MS Exchange
9 204 (27.72%) MS Excel
10 168 (22.83%) Citrix
11 153 (20.79%) Windows Server 2008
12 132 (17.93%) VMware
13 131 (17.80%) Windows Server 2012
14 129 (17.53%) Microsoft Certification
15 122 (16.58%) SLA
16 119 (16.17%) SQL
17 95 (12.91%) TCP/IP
17 95 (12.91%) VMware Infrastructure
18 90 (12.23%) Windows 8
19 89 (12.09%) Finance
20 88 (11.96%) Cisco
21 80 (10.87%) Exchange Server 2010
22 78 (10.60%) Blackberry
23 76 (10.33%) DNS
24 67 (9.10%) MCSE
25 66 (8.97%) SQL Server
26 64 (8.70%) MCP
26 64 (8.70%) XenApp
27 63 (8.56%) Firewall
28 62 (8.42%) Office 365

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 219 (29.76%) MS Exchange
2 80 (10.87%) Exchange Server 2010
3 58 (7.88%) Exchange Server 2013
4 50 (6.79%) Blackberry Enterprise Server
5 43 (5.84%) SharePoint
6 41 (5.57%) Exchange Server 2007
7 20 (2.72%) Exchange Server 2003
8 19 (2.58%) Exchange Server 2000
8 19 (2.58%) IIS
9 15 (2.04%) Skype for Business
10 11 (1.49%) Apache
11 9 (1.22%) IBM Notes
12 5 (0.68%) SharePoint 2010
13 4 (0.54%) SharePoint 2013
13 4 (0.54%) SugarCRM
14 3 (0.41%) CMS
15 2 (0.27%) IBM Domino
15 2 (0.27%) NetWeaver
15 2 (0.27%) WordPress
16 1 (0.14%) Office Communications Server
Applications
1 249 (33.83%) MS Office
2 204 (27.72%) MS Excel
3 31 (4.21%) MS PowerPoint
4 7 (0.95%) MS Visio
5 1 (0.14%) Adobe Creative Suite
5 1 (0.14%) QuarkXPress
Business Applications
1 9 (1.22%) Magento
2 7 (0.95%) Fredhopper
3 4 (0.54%) FastStats
3 4 (0.54%) Unica
4 2 (0.27%) Dynamics AX
4 2 (0.27%) Dynamics CRM
4 2 (0.27%) Remedy ITSM
4 2 (0.27%) SAP CO
4 2 (0.27%) SAP FI
4 2 (0.27%) SAP FI/CO
4 2 (0.27%) SAP MM
4 2 (0.27%) SAP PS
4 2 (0.27%) SAP SD
5 1 (0.14%) assyst
5 1 (0.14%) Line 50
5 1 (0.14%) Markit EDM
5 1 (0.14%) thinkFolio
Cloud Services
1 62 (8.42%) Office 365
2 14 (1.90%) Amazon AWS
3 11 (1.49%) Google Apps
4 6 (0.82%) Cloud Computing
5 4 (0.54%) SaaS
6 3 (0.41%) Mimecast
7 1 (0.14%) Microsoft Azure
Communications & Networking
1 95 (12.91%) TCP/IP
2 76 (10.33%) DNS
3 63 (8.56%) Firewall
4 57 (7.74%) LAN
4 57 (7.74%) VPN
5 56 (7.61%) DHCP
6 47 (6.39%) WAN
7 35 (4.76%) VoIP
8 30 (4.08%) Internet
9 27 (3.67%) SAN
10 14 (1.90%) Fibre Channel
10 14 (1.90%) iSCSI
10 14 (1.90%) Wi-Fi
11 12 (1.63%) Intranet
12 11 (1.49%) Wireless
13 9 (1.22%) SSL
14 8 (1.09%) VLAN
15 7 (0.95%) PBX
15 7 (0.95%) Remote Desktop
16 6 (0.82%) IP Telephony
Database & Business Intelligence
1 66 (8.97%) SQL Server
2 13 (1.77%) SQL Server 2008
2 13 (1.77%) SQL Server Reporting Services
3 12 (1.63%) Relational Database
3 12 (1.63%) SQL Server 2012
4 11 (1.49%) Oracle Database
5 2 (0.27%) MarkLogic
5 2 (0.27%) MS Access
5 2 (0.27%) MySQL
5 2 (0.27%) SAP BI
5 2 (0.27%) SAP BW
6 1 (0.14%) BusinessObjects
6 1 (0.14%) Data Warehouse
6 1 (0.14%) Oracle Reports
6 1 (0.14%) RDBMS
6 1 (0.14%) SQL Server Integration Services
Development Applications
1 10 (1.36%) SQL Server Management Studio (SSMS)
2 4 (0.54%) JIRA
3 3 (0.41%) Git (software)
3 3 (0.41%) Subversion
4 1 (0.14%) Selenium
General
1 89 (12.09%) Finance
2 43 (5.84%) Legal
3 39 (5.30%) Retail
4 37 (5.03%) Law
5 25 (3.40%) Telecoms
6 22 (2.99%) German Language
7 21 (2.85%) Banking
7 21 (2.85%) French Language
8 10 (1.36%) Advertising
8 10 (1.36%) Marketing
9 9 (1.22%) Manufacturing
10 7 (0.95%) Spanish Language
11 5 (0.68%) Local Government
12 4 (0.54%) Pharmaceutical
13 3 (0.41%) International Banking
13 3 (0.41%) Music Industry
13 3 (0.41%) Publishing
14 2 (0.27%) Back Office
15 1 (0.14%) Aerospace
15 1 (0.14%) Automotive
Libraries, Frameworks & Software Standards
1 20 (2.72%) HTML
2 19 (2.58%) Web Services
3 12 (1.63%) XML
4 9 (1.22%) CSS
5 8 (1.09%) .NET
6 6 (0.82%) X-Windows
7 3 (0.41%) ASP.NET
8 2 (0.27%) ASP.NET Web Forms
8 2 (0.27%) Software Packaging
8 2 (0.27%) XMPP
9 1 (0.14%) COM
9 1 (0.14%) JSON
9 1 (0.14%) ODBC
9 1 (0.14%) REST
9 1 (0.14%) SOAP
9 1 (0.14%) WCF
Miscellaneous
1 78 (10.60%) Blackberry
2 42 (5.71%) Video Conferencing
3 35 (4.76%) iPhone
4 28 (3.80%) iPad
5 24 (3.26%) Driving Licence
6 17 (2.31%) EPoS
7 16 (2.17%) Analytical Skills
7 16 (2.17%) Smartphone
7 16 (2.17%) User Experience
8 11 (1.49%) Computer Science
9 7 (0.95%) Fat Client
9 7 (0.95%) Mainframe
9 7 (0.95%) Management Information System
9 7 (0.95%) Thin Client
10 6 (0.82%) Mathematics
11 5 (0.68%) Client/Server
11 5 (0.68%) Data Centre
11 5 (0.68%) Handset
11 5 (0.68%) Replication
12 4 (0.54%) PKI
Operating Systems
1 543 (73.78%) Windows
2 272 (36.96%) Windows Server
3 228 (30.98%) Windows 7
4 153 (20.79%) Windows Server 2008
5 131 (17.80%) Windows Server 2012
6 90 (12.23%) Windows 8
7 56 (7.61%) Windows Server 2003
8 45 (6.11%) Windows XP
9 38 (5.16%) Windows 10
10 30 (4.08%) Linux
11 29 (3.94%) Unix
12 27 (3.67%) Apple iOS
13 22 (2.99%) Windows 2000 Server
14 21 (2.85%) Android
15 15 (2.04%) Mac OS X
16 7 (0.95%) Mac OS
17 5 (0.68%) Windows Vista
18 4 (0.54%) Red Hat Enterprise Linux
19 3 (0.41%) Solaris
20 2 (0.27%) Windows NT
Processes & Methodologies
1 255 (34.65%) ITIL
2 44 (5.98%) Incident Management
3 38 (5.16%) Service Management
4 37 (5.03%) Service Delivery
5 36 (4.89%) Problem Management
6 34 (4.62%) Mentoring
7 33 (4.48%) ITIL V3
7 33 (4.48%) Time Management
8 25 (3.40%) CRM
9 24 (3.26%) Document Management
10 22 (2.99%) Continuous Improvement
11 19 (2.58%) ERP
12 17 (2.31%) Ticket Management
13 16 (2.17%) Patch Management
14 15 (2.04%) Project Management
15 14 (1.90%) Change Control
15 14 (1.90%) Disaster Recovery
16 13 (1.77%) Mobile Device Management
16 13 (1.77%) Software Deployment
17 12 (1.63%) Performance Monitoring
Programming Languages
1 119 (16.17%) SQL
2 20 (2.72%) JavaScript
3 19 (2.58%) C
3 19 (2.58%) PowerShell
4 12 (1.63%) Java
5 11 (1.49%) VBScript
6 10 (1.36%) PHP
6 10 (1.36%) Shell Script
7 9 (1.22%) Perl
7 9 (1.22%) PL/SQL
8 6 (0.82%) VB
9 3 (0.41%) VBA
9 3 (0.41%) XPath
10 2 (0.27%) ABAP
10 2 (0.27%) C#
10 2 (0.27%) C++
10 2 (0.27%) T-SQL
10 2 (0.27%) VC++
11 1 (0.14%) Bash Shell
11 1 (0.14%) VB.NET
Qualifications
1 129 (17.53%) Microsoft Certification
2 67 (9.10%) MCSE
3 64 (8.70%) MCP
4 55 (7.47%) Degree
5 44 (5.98%) CCNA
5 44 (5.98%) Cisco Certification
6 39 (5.30%) MCSA
7 34 (4.62%) MCDST
8 31 (4.21%) ITIL Certification
9 23 (3.13%) MOS
10 22 (2.99%) Security Cleared
11 18 (2.45%) MCITP
12 16 (2.17%) Citrix Certification
13 12 (1.63%) MCTS
14 11 (1.49%) SC Cleared
15 9 (1.22%) ITIL Foundation Certificate
16 5 (0.68%) A+ Certification
17 4 (0.54%) CCA
17 4 (0.54%) VMware Certified Professional (VCP)
18 2 (0.27%) CCNP
Quality Assurance & Compliance
1 122 (16.58%) SLA
2 12 (1.63%) ISO/IEC 27001
3 4 (0.54%) PCI DSS
4 1 (0.14%) Data Quality
4 1 (0.14%) Sarbanes-Oxley
System Software
1 389 (52.85%) Active Directory
2 95 (12.91%) VMware Infrastructure
3 64 (8.70%) XenApp
4 48 (6.52%) Hyper-V
5 23 (3.13%) XenDesktop
6 10 (1.36%) Samba
6 10 (1.36%) Terminal Services
7 9 (1.22%) VMware ESX
7 9 (1.22%) vSphere
8 8 (1.09%) VMware Workstation
9 6 (0.82%) XenServer
10 4 (0.54%) VMware ESXi
11 3 (0.41%) Microsoft Virtual Server
12 1 (0.14%) BitLocker
12 1 (0.14%) Microsoft App-V
12 1 (0.14%) qmail
Systems Management
1 51 (6.93%) SCCM
2 21 (2.85%) Backup Exec
3 19 (2.58%) Norton AntiVirus
4 10 (1.36%) Puppet
5 8 (1.09%) Systems Management Server (SMS)
6 5 (0.68%) SCOM
7 4 (0.54%) Iperf
7 4 (0.54%) WSUS
8 2 (0.27%) Cisco CUCM
8 2 (0.27%) DameWare
8 2 (0.27%) Symantec Enterprise Vault
9 1 (0.14%) AirWatch
9 1 (0.14%) Casper Suite
9 1 (0.14%) Control-M
9 1 (0.14%) HP SIM
9 1 (0.14%) NetBackup
9 1 (0.14%) SCSM
Vendors
1 395 (53.67%) Microsoft
2 168 (22.83%) Citrix
3 132 (17.93%) VMware
4 88 (11.96%) Cisco
5 37 (5.03%) Apple
5 37 (5.03%) Symantec
6 33 (4.48%) Oracle
7 31 (4.21%) HP
8 24 (3.26%) Remedy
9 23 (3.13%) Avaya
10 18 (2.45%) Dell
11 15 (2.04%) IBM
11 15 (2.04%) Intel Security
11 15 (2.04%) Interwoven
12 14 (1.90%) Google
12 14 (1.90%) Mitel
13 12 (1.63%) LANDesk
14 11 (1.49%) Juniper
15 10 (1.36%) SonicWALL
15 10 (1.36%) Veeam
North West London
Marcus Donald People
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
South East London
Dunsdon Rose
Salary: From £25,000 to £32,000 per annum Bonus + Benefits Package
Posted: 2 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: From £33,000 to £35,000 per annum Plus Bonus and Benefits
Posted: 2 days ago
Bradford, West Yorkshire
Integrity IT Solutions
Salary: Unspecified Up to £23k+Benefits
Posted: 2 days ago
Colchester
Opal Tree Solutions
Salary: £34000 - £37000 per annum + benefits
Posted: 3 days ago
Southampton, Hampshire
ninesharp
Salary: £20000 - £22000 per annum + 25 Days Holiday, Healthcare
Posted: 3 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £17000 - £22000 per annum + excellent benefits
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 4 days ago
Abingdon, Oxfordshire
Corriculo
Salary: Up to £25,000 per annum Excellent Benefits and Training Scheme
Posted: 5 days ago
London
Coburg Banks IT
Salary: £34000 - £36000 per annum + Excellent Benefits
Posted: 5 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £23,500 per annum Plus Benefits
Posted: 5 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 5 days ago
East London
AWD Recruitment
Salary: £28,000 - £31,800 + Benefits
Posted: 6 days ago
Chippenham, Wiltshire
Randstad Technologies
Salary: £35000.00 - £40000.00 per annum + Benefits
Posted: 6 days ago
Central London / West End
Latcom Ltd
Salary: From £32,000 to £36,000 per annum
Posted: 6 days ago
Newbury, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £30000.00 per annum + Please quote
Posted: 6 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 6 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £25000 - £30000 per annum + benefits
Posted: 6 days ago
Wakefield, West Yorkshire
Chassam Contract
Salary: £25,000 per annum + benefits
Posted: 6 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 6 days ago
Thatcham
Hays Specialist Recruitment
Salary: £22000 - £27000 per annum + Benefits and Training
Posted: 11 days ago
Lancashire
Edward Carter Solutions
Salary: £25,000 per year plus excellent package and benefits
Posted: 13 days ago
North West
Maxegan
Salary: From £23,000 to £25,000 per annum + Bonus, Benefits and On Call Allowa
Posted: 16 days ago
London
Reco Group
Salary: £25,000 - £35,000 per year
Posted: 18 days ago
Reading
Applause IT Ltd
Salary: £25000 - £36000 per annum + Based on Exp + Great Benefits
Posted: 20 days ago
London
Huxley
Salary: £30000 - £50000 per annum + competitive
Posted: 24 days ago
London
Artemis IT Recruitment
Salary: £25,000 - £35,000 per year
Posted: 26 days ago
Brighton
Hays Specialist Recruitment
Salary: £30000 - £35000 per annum + benefits
Posted: 26 days ago