The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 662 712 708
Rank change year-on-year
+50 -4
Permanent jobs requiring a 2nd Line Support Analyst 228 191 190
As % of all permanent IT jobs located in the UK 0.20% 0.17% 0.16%
As % of the Job Titles category 0.21% 0.18% 0.17%
Number of salaries quoted 215 179 176
Average salary £26,500 £25,000 £25,000
Average salary % change year-on-year
+6.00% -
90% offered a salary of more than £22,000 £22,000 £19,250
10% offered a salary of more than £35,000 £35,000 £33,000
UK excluding London average salary £25,000 £25,000 £23,755
% change year-on-year
- +5.24%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106230 104914 110587
As % of all permanent IT jobs located in the UK 94.62% 94.72% 95.33%
Number of salaries quoted 88114 86181 94870
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,400 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 26 November 2014 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 214 £26,000 +4.00% 21
London +31 89 £29,000 +8.41% 7
South East -16 48 £26,000 +1.96% 4
City of London +48 25 £38,500 +50.98% 1
East of England -34 20 £25,000 -28.57% 1
West Midlands -2 17 £30,000 +30.43% 1
Yorkshire -24 13 £21,250 -8.60% 1
Scotland +8 12 £30,000 - 2
Birmingham -2 12 £30,000 +33.33%
North West -22 12 £22,500 - 2
Berkshire +3 11 £25,400 -2.30%
Bedfordshire 0 11 £25,000 -20.63%
Oxfordshire +18 10 £24,000 -7.69%
West Yorkshire -15 10 £21,250 -8.60%
Edinburgh - 10 £30,000 - 2
Luton +3 9 £25,000 -28.57%
South West -7 9 £27,000 +20.00% 2
East Midlands +14 7 £23,500 +4.44% 2
Farnborough +9 7 £27,500 +7.84% 1
East Sussex 0 7 £28,000 +6.66%
Hampshire -6 7 £27,500 +7.84% 3
Manchester -17 7 £18,500 -16.85% 1
Brighton - 7 £28,000 -
Oxford +19 6 £22,000 -3.29%
Surrey -16 6 £30,500 +22.00%
Reading +6 5 £27,000 -10.00%
Slough -7 4 £23,500 +6.81%
Northamptonshire -16 4 £23,250 +3.33% 1
Hertfordshire - 4 £32,000 - 1
Northampton - 4 £23,250 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 26 November 2014, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 396 (72.39%) Windows
2 272 (49.73%) Active Directory
3 228 (41.68%) Microsoft
4 179 (32.72%) MS Excel
5 168 (30.71%) MS Office
6 164 (29.98%) Windows 7
7 149 (27.24%) MS Exchange
8 147 (26.87%) ITIL
9 134 (24.50%) Windows XP
10 115 (21.02%) SQL
11 113 (20.66%) Windows Server 2008
12 91 (16.64%) TCP/IP
12 91 (16.64%) VMware
13 87 (15.90%) Citrix
13 87 (15.90%) Windows Server 2003
14 86 (15.72%) SQL Server
15 78 (14.26%) Finance
15 78 (14.26%) DNS
16 75 (13.71%) SLA
16 75 (13.71%) LAN
17 71 (12.98%) Blackberry
18 66 (12.07%) Cisco
18 66 (12.07%) DHCP
19 63 (11.52%) Exchange Server 2010
20 62 (11.33%) Exchange Server 2007
20 62 (11.33%) WAN
21 59 (10.79%) Microsoft Certification
21 59 (10.79%) VMware Infrastructure
22 52 (9.51%) Analytical Skills
23 48 (8.78%) VPN

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 26 November 2014, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 149 (27.24%) MS Exchange
2 63 (11.52%) Exchange Server 2010
3 62 (11.33%) Exchange Server 2007
4 45 (8.23%) Blackberry Enterprise Server
5 42 (7.68%) IIS
6 26 (4.75%) Exchange Server 2003
7 22 (4.02%) SharePoint
8 17 (3.11%) WorkSite
9 13 (2.38%) Apache
10 11 (2.01%) Lync
11 5 (0.91%) IBM Notes
12 4 (0.73%) Exchange Server 2013
13 3 (0.55%) SharePoint 2010
14 1 (0.18%) Tomcat
14 1 (0.18%) CMS
Applications
1 179 (32.72%) MS Excel
2 168 (30.71%) MS Office
3 27 (4.94%) MS PowerPoint
4 9 (1.65%) MS Visio
5 7 (1.28%) MS Project
6 2 (0.37%) Adobe Creative Suite
7 1 (0.18%) Acrobat
Business Applications
1 1 (0.18%) SAP Oil and Gas
1 1 (0.18%) SalesLogix
1 1 (0.18%) Dynamics AX
Cloud Services
1 8 (1.46%) SaaS
2 5 (0.91%) Office 365
3 2 (0.37%) Microsoft Azure
Communications & Networking
1 91 (16.64%) TCP/IP
2 78 (14.26%) DNS
3 75 (13.71%) LAN
4 66 (12.07%) DHCP
5 62 (11.33%) WAN
6 48 (8.78%) VPN
7 34 (6.22%) Firewall
8 29 (5.30%) Internet
9 27 (4.94%) VoIP
10 16 (2.93%) Wi-Fi
11 12 (2.19%) Wireless
12 11 (2.01%) SAN
13 7 (1.28%) IP Telephony
13 7 (1.28%) Cisco IOS
13 7 (1.28%) Network Security
14 4 (0.73%) NAS
14 4 (0.73%) SSL
14 4 (0.73%) IPsec
15 3 (0.55%) Intranet
16 2 (0.37%) FTP
Database & Business Intelligence
1 86 (15.72%) SQL Server
2 24 (4.39%) MySQL
3 6 (1.10%) SQL Server 2008
4 5 (0.91%) SQL Server 2005
4 5 (0.91%) Data Warehouse
5 4 (0.73%) MarkLogic
6 2 (0.37%) Oracle Database
6 2 (0.37%) SQL Server Reporting Services
7 1 (0.18%) SQL Server Integration Services
7 1 (0.18%) SQL Server Analysis Services
7 1 (0.18%) Microsoft Analysis Services
7 1 (0.18%) Crystal Reports
7 1 (0.18%) SQL Server 2012
Development Applications
1 4 (0.73%) Talend Open Studio
1 4 (0.73%) Team Foundation Server
1 4 (0.73%) FishEye
General
1 78 (14.26%) Finance
2 33 (6.03%) Law
3 29 (5.30%) Legal
4 26 (4.75%) Retail
5 21 (3.84%) Banking
6 15 (2.74%) Telecoms
7 13 (2.38%) Back Office
8 9 (1.65%) Manufacturing
9 8 (1.46%) Publishing
10 5 (0.91%) Advertising
10 5 (0.91%) Financial Institution
11 2 (0.37%) Front Office
11 2 (0.37%) Automotive
11 2 (0.37%) Retail Banking
11 2 (0.37%) Marketing
11 2 (0.37%) German Language
12 1 (0.18%) French Language
12 1 (0.18%) Investment Banking
12 1 (0.18%) Electronics
Libraries, Frameworks & Software Standards
1 22 (4.02%) .NET
2 17 (3.11%) XML
3 14 (2.56%) HTML
4 13 (2.38%) CSS
5 10 (1.83%) Web Services
6 8 (1.46%) FIX Protocol
7 4 (0.73%) Software Packaging
7 4 (0.73%) Application Packaging
8 3 (0.55%) COM
9 2 (0.37%) .NET Framework
9 2 (0.37%) ASP.NET
10 1 (0.18%) J2EE
10 1 (0.18%) XSLT
10 1 (0.18%) Flash
10 1 (0.18%) WAP
10 1 (0.18%) XMPP
Miscellaneous
1 71 (12.98%) Blackberry
2 52 (9.51%) Analytical Skills
3 20 (3.66%) iPhone
4 14 (2.56%) Video Conferencing
5 10 (1.83%) iPad
5 10 (1.83%) Handset
6 8 (1.46%) Derivative
6 8 (1.46%) Foreign Exchange (FX)
7 6 (1.10%) Mainframe
7 6 (1.10%) Statistics
7 6 (1.10%) Mathematics
8 5 (0.91%) IVR
8 5 (0.91%) Client/Server
8 5 (0.91%) Open Source
9 4 (0.73%) PDA
9 4 (0.73%) Thin Client
9 4 (0.73%) Management Information System
9 4 (0.73%) Computer Science
9 4 (0.73%) Fat Client
10 3 (0.55%) EPoS
Operating Systems
1 396 (72.39%) Windows
2 164 (29.98%) Windows 7
3 134 (24.50%) Windows XP
4 113 (20.66%) Windows Server 2008
5 87 (15.90%) Windows Server 2003
6 48 (8.78%) Linux
7 39 (7.13%) UNIX
7 39 (7.13%) Windows 8
8 35 (6.40%) Windows Server 2012
9 33 (6.03%) Windows Vista
10 22 (4.02%) Android
11 20 (3.66%) Mac OS X
12 13 (2.38%) Windows 2000 Server
13 10 (1.83%) Red Hat Enterprise Linux
14 9 (1.65%) Windows 2000
14 9 (1.65%) Apple iOS
15 6 (1.10%) VMS
16 4 (0.73%) CentOS
17 2 (0.37%) Debian
17 2 (0.37%) Ubuntu
Processes & Methodologies
1 147 (26.87%) ITIL
2 26 (4.75%) Problem Management
3 22 (4.02%) Incident Management
4 21 (3.84%) CRM
5 19 (3.47%) Time Management
6 16 (2.93%) Service Management
7 14 (2.56%) Change Control
7 14 (2.56%) Mobile Device Management
7 14 (2.56%) Mentoring
8 13 (2.38%) Project Management
9 12 (2.19%) Asset Management
9 12 (2.19%) Disaster Recovery
10 10 (1.83%) E-Commerce
10 10 (1.83%) Root Cause Analysis
11 9 (1.65%) Continuous Improvement
11 9 (1.65%) Service Delivery
11 9 (1.65%) Project Planning
11 9 (1.65%) Information Security
12 6 (1.10%) QMS
13 5 (0.91%) Risk Analysis
Programming Languages
1 115 (21.02%) SQL
2 22 (4.02%) Java
3 11 (2.01%) JavaScript
4 9 (1.65%) PowerShell
4 9 (1.65%) PL/SQL
5 7 (1.28%) VB
5 7 (1.28%) Perl
5 7 (1.28%) C
6 6 (1.10%) Bash Shell
7 5 (0.91%) T-SQL
7 5 (0.91%) PHP
8 4 (0.73%) VBScript
8 4 (0.73%) C#
9 3 (0.55%) VB.NET
10 1 (0.18%) VBA
10 1 (0.18%) Python
10 1 (0.18%) Objective-C
10 1 (0.18%) PHP5
10 1 (0.18%) R
10 1 (0.18%) C++
Qualifications
1 59 (10.79%) Microsoft Certification
2 39 (7.13%) Degree
3 30 (5.48%) MCSE
4 24 (4.39%) MCP
5 22 (4.02%) MCITP
6 14 (2.56%) Security Cleared
7 12 (2.19%) Cisco Certification
7 12 (2.19%) MCSA
7 12 (2.19%) CCNA
8 11 (2.01%) ITIL Certification
9 8 (1.46%) MCTS
10 6 (1.10%) VMware Certified Professional (VCP)
10 6 (1.10%) ITIL Foundation Certificate
11 5 (0.91%) A+ Certification
12 4 (0.73%) Citrix Certification
13 3 (0.55%) CCA
14 2 (0.37%) MOS
15 1 (0.18%) PRINCE2 Certification
Quality Assurance & Compliance
1 75 (13.71%) SLA
2 4 (0.73%) ISO 9001
2 4 (0.73%) QA
3 1 (0.18%) ISO/IEC 27001
System Software
1 272 (49.73%) Active Directory
2 59 (10.79%) VMware Infrastructure
3 9 (1.65%) Terminal Services
3 9 (1.65%) vSphere
4 7 (1.28%) Hyper-V
4 7 (1.28%) XenApp
5 6 (1.10%) VMware Workstation
6 3 (0.55%) VMware ESX
7 2 (0.37%) XenDesktop
7 2 (0.37%) Citrix Presentation Server
8 1 (0.18%) Microsoft App-V
Systems Management
1 37 (6.76%) SCCM
2 19 (3.47%) WSUS
3 9 (1.65%) Norton AntiVirus
4 8 (1.46%) Systems Management Server (SMS)
4 8 (1.46%) Casper Suite
5 3 (0.55%) Dollar Universe
5 3 (0.55%) Nagios
5 3 (0.55%) Backup Exec
6 2 (0.37%) NetBackup
7 1 (0.18%) SCOM
7 1 (0.18%) ZENworks
7 1 (0.18%) MAILsweeper
7 1 (0.18%) DameWare
7 1 (0.18%) Symantec Enterprise Vault
7 1 (0.18%) Symantec Endpoint Protection
Vendors
1 228 (41.68%) Microsoft
2 91 (16.64%) VMware
3 87 (15.90%) Citrix
4 66 (12.07%) Cisco
5 33 (6.03%) Apple
6 25 (4.57%) Avaya
7 18 (3.29%) Dell
8 17 (3.11%) Interwoven
9 15 (2.74%) Oracle
9 15 (2.74%) Mitel
10 14 (2.56%) Bloomberg
11 13 (2.38%) Symantec
12 11 (2.01%) Reuters
13 9 (1.65%) Sybase
14 8 (1.46%) Juniper
14 8 (1.46%) Wyse
15 7 (1.28%) ServiceNow
15 7 (1.28%) HP
16 6 (1.10%) Sophos
16 6 (1.10%) Autodesk
Loughborough, Leicestershire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 3 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £17000 - £20000 per annum + Bonus + Benefits
Posted: 3 hours ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 5 hours ago
Coventry, West Midlands (County)
Latcom Ltd
Salary: From £25,000 to £25,000 per annum + Excellent Benefits
Posted: 9 hours ago
Southampton, Hampshire
Colston Consulting
Salary: £20k - 25k per year
Posted: 10 hours ago
London W1T 2BU
Primesight Limited
Salary: £27,500
Posted: 12 hours ago
Gateshead
Hays IT - Uk Posting account
Salary: £23000.00 - £29000.00 per annum + Benefits
Posted: Yesterday
Hampshire
Nationwide People Ltd
Salary: £130 - £150 Per Day
Posted: 2 days ago
Uxbridge
Capita - ITPS
Salary: £24000 - £27000 per annum + Excellent Benefits
Posted: 2 days ago
City, London
ReThink Recruitment
Salary: £24000.00 - £28000.00 per annum + benefits
Posted: 2 days ago
West Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum plus good benefits
Posted: 5 days ago
South Yorkshire
ARC IT Recruitment Ltd
Posted: 5 days ago
Edinburgh, Midlothian
Resource Management
Salary: £25000 - £35000 per annum + bonus + benefits
Posted: 5 days ago
Chippenham, Wiltshire
Randstad Technologies
Salary: £25000.00 - £35000.00 per annum + Benefits
Posted: 5 days ago
London
Etech Partners
Salary: Up to £25,000 per annum
Posted: 6 days ago
London
D A I Europe Ltd
Salary: Competitive Salary + Excellent benefits
Posted: 14 days ago
Farnborough
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 22 days ago
East London
Macnamara ICT Ltd
Salary: From £25,000 to £28,000 per annum
Posted: 22 days ago