The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK
Rank 515 614 525
Rank change year-on-year
+99 -89
Permanent jobs requiring a 2nd Line Support Analyst 357 355 485
As % of all permanent IT jobs located in the UK 0.43% 0.35% 0.46%
As % of the Job Titles category 0.45% 0.36% 0.47%
Number of salaries quoted 301 300 434
Median salary £27,500 £27,500 £27,500
90% offered a salary of more than £22,500 £22,000 £22,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,000 £26,500 £25,000
% change year-on-year
-5.66% +6.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
79912 98784 103035
As % of all permanent IT jobs located in the UK 96.33% 96.45% 96.68%
Number of salaries quoted 66327 82822 84904
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 26 February 2017 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +88 343 £27,500 - 37
London +82 130 £30,000 +3.44% 9
South East +68 101 £27,500 -1.78% 11
Surrey +72 56 £27,500 -1.78% 3
Yorkshire +38 43 £23,500 -5.05% 3
West Yorkshire +41 27 £22,000 -2.22% 2
Leeds +33 24 £22,000 +2.32% 2
East of England +38 22 £30,000 +30.43% 3
East Midlands +14 22 £25,250 -8.18% 2
Weybridge - 22 £27,500 - 1
North Yorkshire +6 15 £25,000 -
Oxfordshire +18 14 £27,500 +1.85% 2
South West 0 14 £25,000 -9.09% 2
Hertfordshire +18 13 £30,000 +33.33% 1
Wiltshire +16 10 £25,000 +6.38% 1
Harrogate -1 10 £25,000 -
Leicestershire - 10 £29,000 -
Hampshire +28 9 £26,000 +15.55% 2
City of London +28 8 £30,000 +9.09% 2
Redhill +9 8 £25,500 -15.00%
West Sussex +5 8 £26,250 -22.79%
Salisbury -6 8 £25,000 -
Scotland +26 7 £27,250 -11.38%
Kent +19 7 £25,000 -9.09% 1
Northamptonshire +10 7 £24,500 -27.40% 1
Edinburgh +7 7 £27,250 -11.38%
North West -16 7 £25,750 +7.29% 3
Watford - 7 £24,000 -
Berkshire +44 6 £26,500 -1.85%
Abingdon +13 6 £28,000 +3.70% 1

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 February 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 529 (77.91%) Windows
2 407 (59.94%) Active Directory
3 321 (47.28%) Microsoft
4 263 (38.73%) MS Office
5 240 (35.35%) Windows 7
6 226 (33.28%) Windows Server
7 186 (27.39%) MS Excel
7 186 (27.39%) MS Exchange
8 171 (25.18%) ITIL
9 149 (21.94%) Windows Server 2008
10 132 (19.44%) Citrix
11 128 (18.85%) VMware
12 120 (17.67%) Windows Server 2012
13 103 (15.17%) Cisco
14 99 (14.58%) Office 365
15 93 (13.70%) TCP/IP
16 91 (13.40%) Finance
17 82 (12.08%) SLA
17 82 (12.08%) Windows 10
18 80 (11.78%) LAN
18 80 (11.78%) SQL
19 76 (11.19%) WAN
20 75 (11.05%) Microsoft Certification
21 64 (9.43%) Windows XP
21 64 (9.43%) VMware Infrastructure
22 63 (9.28%) DNS
23 62 (9.13%) VPN
23 62 (9.13%) SCCM
24 61 (8.98%) Windows 8
25 58 (8.54%) DHCP

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 186 (27.39%) MS Exchange
2 45 (6.63%) Exchange Server 2010
3 35 (5.15%) Blackberry Enterprise Server
4 28 (4.12%) Exchange Server 2007
5 26 (3.83%) Exchange Server 2013
6 21 (3.09%) IBM Notes
7 20 (2.95%) SharePoint
8 15 (2.21%) IIS
9 11 (1.62%) Skype for Business
10 7 (1.03%) IBM Domino
11 5 (0.74%) Site Server
11 5 (0.74%) Tomcat
12 4 (0.59%) Apache
12 4 (0.59%) DataSynapse
12 4 (0.59%) Exchange Server 2003
13 3 (0.44%) SharePoint 2010
13 3 (0.44%) SharePoint 2013
14 2 (0.29%) CMS
15 1 (0.15%) Jetty
15 1 (0.15%) WebLogic
Applications
1 263 (38.73%) MS Office
2 186 (27.39%) MS Excel
3 10 (1.47%) MS PowerPoint
4 1 (0.15%) Adobe Creative Suite
4 1 (0.15%) Mozilla Thunderbird
Business Applications
1 5 (0.74%) Dynamics AX
1 5 (0.74%) SAP Oil and Gas
1 5 (0.74%) Visualfiles
2 4 (0.59%) Dynamics CRM
3 3 (0.44%) Dynamics NAV
3 3 (0.44%) Fishtalk
3 3 (0.44%) Q-Pulse
3 3 (0.44%) Remedy ITSM
4 2 (0.29%) Northgate Housing
4 2 (0.29%) Retail-J
5 1 (0.15%) Maximo
Cloud Services
1 99 (14.58%) Office 365
2 15 (2.21%) Amazon AWS
3 14 (2.06%) Microsoft Azure
4 11 (1.62%) SaaS
5 8 (1.18%) Cloud Computing
6 7 (1.03%) Mimecast
7 3 (0.44%) G Suite
8 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 93 (13.70%) TCP/IP
2 80 (11.78%) LAN
3 76 (11.19%) WAN
4 63 (9.28%) DNS
5 62 (9.13%) VPN
6 58 (8.54%) DHCP
7 52 (7.66%) Firewall
8 38 (5.60%) VoIP
9 23 (3.39%) Internet
10 21 (3.09%) Wireless
11 19 (2.80%) Wi-Fi
12 18 (2.65%) SAN
13 15 (2.21%) VLAN
14 14 (2.06%) Skype
15 11 (1.62%) Remote Desktop
16 7 (1.03%) IP Telephony
16 7 (1.03%) MPLS
16 7 (1.03%) WLAN
17 6 (0.88%) LDAP
18 5 (0.74%) ADSL
Database & Business Intelligence
1 50 (7.36%) SQL Server
2 9 (1.33%) Crystal Reports
2 9 (1.33%) SQL Server 2008
3 8 (1.18%) SQL Server Reporting Services
4 6 (0.88%) MySQL
4 6 (0.88%) SQL Server 2016
5 5 (0.74%) MS Access
5 5 (0.74%) Relational Database
5 5 (0.74%) SQL Server Integration Services
6 4 (0.59%) SQL Server 2005
7 3 (0.44%) Big Data
7 3 (0.44%) Hadoop
7 3 (0.44%) SQL Server 2000
8 2 (0.29%) Oracle Database
8 2 (0.29%) SQL Server 2012
8 2 (0.29%) UniData
9 1 (0.15%) Essbase
9 1 (0.15%) Oracle Reports
9 1 (0.15%) QlikView
Development Applications
1 4 (0.59%) JIRA
2 1 (0.15%) SQL Server Management Studio (SSMS)
General
1 91 (13.40%) Finance
2 48 (7.07%) Law
3 39 (5.74%) Retail
4 33 (4.86%) Legal
5 15 (2.21%) Banking
6 12 (1.77%) Front Office
7 10 (1.47%) Manufacturing
7 10 (1.47%) Telecoms
8 9 (1.33%) Marketing
9 8 (1.18%) Financial Institution
10 7 (1.03%) German Language
10 7 (1.03%) Retail Banking
11 6 (0.88%) Advertising
11 6 (0.88%) Back Office
12 5 (0.74%) Electronics
12 5 (0.74%) French Language
13 4 (0.59%) Publishing
14 3 (0.44%) Polish Language
15 2 (0.29%) Games
15 2 (0.29%) Investment Banking
Libraries, Frameworks & Software Standards
1 17 (2.50%) .NET
2 11 (1.62%) HTML
3 7 (1.03%) CSS
3 7 (1.03%) XML
4 6 (0.88%) ASP.NET
5 5 (0.74%) jQuery
6 4 (0.59%) ASP.NET MVC
6 4 (0.59%) ASP.NET MVC 5
6 4 (0.59%) HTML5
6 4 (0.59%) Twitter Bootstrap
7 2 (0.29%) J2EE
7 2 (0.29%) Web Services
8 1 (0.15%) FIX Protocol
8 1 (0.15%) REST
8 1 (0.15%) SOAP
8 1 (0.15%) XSL
Miscellaneous
1 53 (7.81%) Blackberry
2 50 (7.36%) Analytical Skills
3 28 (4.12%) iPhone
4 20 (2.95%) Computer Science
5 18 (2.65%) Management Information System
5 18 (2.65%) Video Conferencing
6 14 (2.06%) iPad
7 13 (1.91%) Smartphone
8 9 (1.33%) EPoS
8 9 (1.33%) Life Science
9 8 (1.18%) Driving Licence
9 8 (1.18%) Fat Client
9 8 (1.18%) Thin Client
10 7 (1.03%) Data Centre
11 6 (0.88%) Handset
11 6 (0.88%) PKI
11 6 (0.88%) User Experience
12 5 (0.74%) Replication
13 4 (0.59%) Biotechnology
13 4 (0.59%) PMI
Operating Systems
1 529 (77.91%) Windows
2 240 (35.35%) Windows 7
3 226 (33.28%) Windows Server
4 149 (21.94%) Windows Server 2008
5 120 (17.67%) Windows Server 2012
6 82 (12.08%) Windows 10
7 64 (9.43%) Windows XP
8 61 (8.98%) Windows 8
9 58 (8.54%) Windows Server 2003
10 35 (5.15%) Linux
11 32 (4.71%) Android
12 26 (3.83%) Mac OS X
13 22 (3.24%) Apple iOS
14 13 (1.91%) Unix
15 6 (0.88%) Red Hat Enterprise Linux
16 5 (0.74%) Mac OS
16 5 (0.74%) Solaris
16 5 (0.74%) Windows 2000 Server
16 5 (0.74%) Windows Mobile
17 3 (0.44%) Windows 2000
Processes & Methodologies
1 171 (25.18%) ITIL
2 52 (7.66%) Service Management
3 33 (4.86%) Time Management
4 31 (4.57%) Service Delivery
5 30 (4.42%) Incident Management
6 25 (3.68%) Problem Management
7 22 (3.24%) Continuous Improvement
8 20 (2.95%) Disaster Recovery
8 20 (2.95%) Mentoring
9 18 (2.65%) Change Control
10 16 (2.36%) CRM
10 16 (2.36%) Trend Analysis
11 15 (2.21%) Root Cause Analysis
12 14 (2.06%) Asset Management
12 14 (2.06%) ITIL V3
13 13 (1.91%) Workflow
14 12 (1.77%) Change Management
14 12 (1.77%) Workflow Management
15 11 (1.62%) ITSM
15 11 (1.62%) Stakeholder Management
Programming Languages
1 80 (11.78%) SQL
2 21 (3.09%) PowerShell
3 12 (1.77%) C#
4 10 (1.47%) C
5 8 (1.18%) C++
6 7 (1.03%) VBA
7 6 (0.88%) VB
8 4 (0.59%) T-SQL
9 3 (0.44%) Java
9 3 (0.44%) Perl
9 3 (0.44%) Python
10 2 (0.29%) JavaScript
10 2 (0.29%) PL/SQL
11 1 (0.15%) Bash Shell
11 1 (0.15%) VB.NET
Qualifications
1 75 (11.05%) Microsoft Certification
2 58 (8.54%) MCP
3 52 (7.66%) MCSE
4 43 (6.33%) Degree
5 34 (5.01%) CCNA
5 34 (5.01%) Cisco Certification
6 24 (3.53%) ITIL Certification
7 15 (2.21%) MCITP
8 14 (2.06%) A+ Certification
8 14 (2.06%) MCSA
9 13 (1.91%) MCTS
10 8 (1.18%) Security Cleared
11 6 (0.88%) SC Cleared
12 4 (0.59%) GNVQ
12 4 (0.59%) MCDST
12 4 (0.59%) PMI Certification
13 3 (0.44%) DV Cleared
13 3 (0.44%) ITIL Foundation Certificate
13 3 (0.44%) VMware Certified Professional (VCP)
14 2 (0.29%) DBS Check
Quality Assurance & Compliance
1 82 (12.08%) SLA
2 6 (0.88%) QA
3 2 (0.29%) Disclosure Scotland
3 2 (0.29%) ISO/IEC 27001
4 1 (0.15%) PCI DSS
System Software
1 407 (59.94%) Active Directory
2 64 (9.43%) VMware Infrastructure
3 35 (5.15%) XenApp
4 34 (5.01%) Hyper-V
5 15 (2.21%) vSphere
5 15 (2.21%) XenDesktop
6 14 (2.06%) Virtual Desktop
7 11 (1.62%) VMware ESXi
8 8 (1.18%) Terminal Services
9 4 (0.59%) Microsoft App-V
9 4 (0.59%) Terminal Server
9 4 (0.59%) Virtual Machines
9 4 (0.59%) VMware Workstation
10 2 (0.29%) BlackBerry Internet Service
10 2 (0.29%) Xen
11 1 (0.15%) Firmware
Systems Management
1 62 (9.13%) SCCM
2 11 (1.62%) SCOM
3 9 (1.33%) Nagios
4 7 (1.03%) Backup Exec
5 6 (0.88%) AirWatch
5 6 (0.88%) DameWare
6 4 (0.59%) Microsoft Intune
6 4 (0.59%) Norton AntiVirus
6 4 (0.59%) OpenView
7 3 (0.44%) Ansible
7 3 (0.44%) XenMobile
8 1 (0.15%) Cacti
8 1 (0.15%) Control-M
8 1 (0.15%) Jamf Pro
8 1 (0.15%) McAfee ePO
8 1 (0.15%) SCSM
8 1 (0.15%) SCVMM
8 1 (0.15%) ServiceCenter
Vendors
1 321 (47.28%) Microsoft
2 132 (19.44%) Citrix
3 128 (18.85%) VMware
4 103 (15.17%) Cisco
5 46 (6.77%) Apple
6 21 (3.09%) Lotus
7 19 (2.80%) iManage
8 18 (2.65%) Dell
8 18 (2.65%) Mitel
8 18 (2.65%) Symantec
9 17 (2.50%) Avaya
10 16 (2.36%) HP
11 12 (1.77%) Juniper
12 10 (1.47%) CheckPoint
12 10 (1.47%) ServiceNow
12 10 (1.47%) SonicWALL
13 8 (1.18%) IBM
13 8 (1.18%) Oracle
14 7 (1.03%) NetApp
14 7 (1.03%) SAP
Birmingham, West Midlands (County)
Capital IT Resourcing LTD
Salary: £20000 - £25000 per annum + car allowance and benefits
Posted: 2 days ago
Caerphilly, Mid Glamorgan
CPS Group UK
Salary: £22000 - £26000 per annum + Benefits
Posted: Yesterday
Sandy, Bedfordshire
Latcom Ltd
Salary: From £20,000 to £26,000 per annum + Training + Good Benefits
Posted: Yesterday
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 6 days ago
Warrington, Cheshire
Evolution Recruitment Solutions
Salary: 25,000
Posted: 4 days ago
Warrington, Cheshire
Oscar
Posted: Yesterday
Essex
Crimson Ltd
Salary: £30000 - £36000 per day + benefits
Posted: 2 days ago
Kent
ARC IT Recruitment Ltd
Salary: £20000 - £30000 per annum + Plus Benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Bluetownonline
Posted: Yesterday
South East London
Clearwater People Solutions
Salary: £27000 Per Annum benefits
Posted: 4 days ago
London
Birkbeck University of London
Salary: £28,154 rising to £32,042 per annum
Posted: 4 days ago
Leeds, West Yorkshire
ARC IT Recruitment Ltd
Salary: £35k - £40k + Bonus + Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Tria Recruitment
Salary: £25000 - £28000 per annum
Posted: 5 days ago
Witney, Oxfordshire
Corriculo
Salary: Up to £25,000 per annum Fantastic Benefits & Working Environment
Posted: 4 days ago
Leeds, West Yorkshire
Verticality Ltd
Salary: Salary £23k - £25k + Benefits
Posted: 4 days ago
Weybridge, Surrey
ReThink Recruitment
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £25000 - £35000 per annum + bonus and package
Posted: 3 days ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 5 days ago
Exeter
itecopeople
Salary: £20000 - £27000 per annum + Sal neg on experience and Benefits
Posted: 4 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 5 days ago
City, London
Marcus Donald People
Salary: £32000 - £35000 per annum, Benefits Company Benefits
Posted: 6 days ago
Guildford, Surrey
Ashdown IT
Salary: £18000 - £26000 per annum + MCSE training
Posted: 5 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 6 days ago
City of London
Think IT Recruitment Limted
Salary: £27000 - £32000 per annum
Posted: 11 days ago
Hereford, Herefordshire
360 Resourcing Solutions
Salary: £25k - 30k per year + Superb Benefits
Posted: 6 days ago
Northampton, Northamptonshire
Novacroft
Posted: 23 days ago
Central London / West End
Dot Ones
Salary: From £26,000 to £32,000 per annum
Posted: 11 days ago
Guildford
Bluetown Online LTD
Salary: £18000 - £24000 per annum
Posted: 11 days ago
Abingdon, Oxfordshire
Tessella Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 16 days ago
Fareham
Spectrum IT
Salary: £24000 - £28000 per annum
Posted: 10 days ago