The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 675 665 752
Rank change year-on-year
-10 +87
Permanent jobs requiring a 2nd Line Support Analyst 211 268 142
As % of all permanent IT jobs located in the UK 0.20% 0.22% 0.13%
As % of the Job Titles category 0.21% 0.24% 0.14%
Number of salaries quoted 186 251 133
Average salary £27,000 £25,500 £25,000
Average salary % change year-on-year
+5.88% +2.00%
90% offered a salary of more than £21,500 £20,000 £20,000
10% offered a salary of more than £35,000 £35,000 £36,500
UK excluding London average salary £24,500 £24,250 £24,500
% change year-on-year
+1.03% -1.02%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101925 112965 102678
As % of all permanent IT jobs located in the UK 94.55% 94.63% 94.62%
Number of salaries quoted 83823 92812 85368
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 3 June 2015 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 3 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 209 £27,000 +5.88% 22
London +49 95 £32,500 +18.18% 8
South East +9 47 £25,000 +1.01% 5
City of London +43 19 £32,500 +18.18% 1
East of England +1 19 £24,000 -7.24% 1
East Midlands +14 12 £23,750 -22.76%
Yorkshire 0 12 £22,500 +12.50% 1
Kent +13 10 £30,000 +25.00%
West Midlands -13 9 £22,500 - 2
Surrey +28 8 £26,250 +20.68%
Oxfordshire +14 7 £24,000 +4.34% 2
North West -1 7 £20,750 +2.46% 2
West Yorkshire -14 7 £21,000 +5.00% 1
Cambridgeshire +16 6 £23,000 +4.54% 1
Hampshire +6 6 £24,500 -3.92% 2
Hertfordshire +5 6 £21,500 -10.41%
Northamptonshire -2 6 £23,500 -23.57%
West Sussex -2 6 £31,500 +55.55%
South West -7 5 £26,000 +10.63% 3
Buckinghamshire -20 5 £24,000 -31.42%
Leicester - 5 £25,000 -
Tamworth - 5 £20,000 -
Staffordshire - 5 £20,000 -
Leicestershire - 5 £25,000 -
Bedfordshire +21 4 £26,000 +1.96%
Maidstone +7 4 £31,000 +29.16%
Cheshire +2 4 £23,000 -9.80% 1
Huddersfield -5 4 £21,000 -19.23%
Berkshire -17 4 £31,000 +22.77%
North Yorkshire - 4 £25,000 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 3 June 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 313 (68.79%) Windows
2 240 (52.75%) Active Directory
3 212 (46.59%) Microsoft
4 142 (31.21%) MS Office
5 135 (29.67%) ITIL
6 131 (28.79%) Citrix
7 129 (28.35%) MS Excel
8 125 (27.47%) Windows 7
9 117 (25.71%) MS Exchange
10 89 (19.56%) Finance
11 85 (18.68%) VMware
12 76 (16.70%) Windows XP
13 70 (15.38%) Windows Server 2008
14 62 (13.63%) SQL
15 61 (13.41%) Cisco
16 60 (13.19%) WAN
17 59 (12.97%) LAN
17 59 (12.97%) Windows Server 2003
17 59 (12.97%) Blackberry
18 58 (12.75%) TCP/IP
18 58 (12.75%) SQL Server
19 55 (12.09%) Microsoft Certification
20 53 (11.65%) VMware Infrastructure
21 52 (11.43%) SLA
22 45 (9.89%) Exchange Server 2010
23 42 (9.23%) Firewall
24 40 (8.79%) Degree
25 38 (8.35%) DNS
26 37 (8.13%) MCSE
27 35 (7.69%) Windows Server 2012

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 3 June 2015, IT jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 117 (25.71%) MS Exchange
2 45 (9.89%) Exchange Server 2010
3 26 (5.71%) Exchange Server 2007
4 23 (5.05%) SharePoint
5 22 (4.84%) Exchange Server 2003
5 22 (4.84%) Blackberry Enterprise Server
6 20 (4.40%) IIS
7 12 (2.64%) Exchange Server 2013
8 8 (1.76%) IBM Notes
9 6 (1.32%) Apache
10 5 (1.10%) CMS
11 4 (0.88%) Lync
12 3 (0.66%) Commerce Server
13 2 (0.44%) Tomcat
13 2 (0.44%) Apache Solr
13 2 (0.44%) Moodle
13 2 (0.44%) nginx
13 2 (0.44%) WorkSite
13 2 (0.44%) WordPress
13 2 (0.44%) Drupal
Applications
1 142 (31.21%) MS Office
2 129 (28.35%) MS Excel
3 27 (5.93%) MS PowerPoint
4 4 (0.88%) Acrobat
5 3 (0.66%) InDesign
6 2 (0.44%) Adobe Creative Suite
7 1 (0.22%) MS Visio
Business Applications
1 1 (0.22%) Magento
1 1 (0.22%) Dynamics NAV
1 1 (0.22%) Dynamics CRM
1 1 (0.22%) Dynamics AX
Cloud Services
1 10 (2.20%) Office 365
2 5 (1.10%) Amazon AWS
3 4 (0.88%) SaaS
3 4 (0.88%) Google Apps
4 3 (0.66%) Symantec.cloud
5 2 (0.44%) Cloud Computing
6 1 (0.22%) Microsoft Azure
Communications & Networking
1 60 (13.19%) WAN
2 59 (12.97%) LAN
3 58 (12.75%) TCP/IP
4 42 (9.23%) Firewall
5 38 (8.35%) DNS
6 30 (6.59%) DHCP
7 27 (5.93%) VPN
8 23 (5.05%) VoIP
9 21 (4.62%) SAN
10 19 (4.18%) IP Telephony
11 18 (3.96%) Wi-Fi
12 17 (3.74%) Internet
13 7 (1.54%) VLAN
14 6 (1.32%) Cisco IOS
15 5 (1.10%) Network Security
15 5 (1.10%) Ethernet
16 4 (0.88%) FTP
16 4 (0.88%) PBX
16 4 (0.88%) LDAP
16 4 (0.88%) Wireless
Database & Business Intelligence
1 58 (12.75%) SQL Server
2 6 (1.32%) MySQL
3 4 (0.88%) SQL Server 2012
4 3 (0.66%) Relational Database
4 3 (0.66%) QlikView
4 3 (0.66%) Crystal Reports
5 2 (0.44%) MS Access
5 2 (0.44%) SQL Server Integration Services
6 1 (0.22%) SQL Server 2008
6 1 (0.22%) SQL Server Reporting Services
6 1 (0.22%) RDBMS
Development Applications
1 3 (0.66%) Toad
2 2 (0.44%) JIRA
2 2 (0.44%) Subversion
2 2 (0.44%) Git (software)
3 1 (0.22%) Eclipse
General
1 89 (19.56%) Finance
2 28 (6.15%) Law
3 21 (4.62%) Legal
4 18 (3.96%) Telecoms
5 17 (3.74%) Banking
6 14 (3.08%) Retail
7 13 (2.86%) Back Office
8 6 (1.32%) French Language
8 6 (1.32%) German Language
9 5 (1.10%) Advertising
10 4 (0.88%) Front Office
10 4 (0.88%) Financial Institution
10 4 (0.88%) Spanish Language
11 3 (0.66%) Investment Banking
11 3 (0.66%) Pharmaceutical
12 2 (0.44%) Marketing
13 1 (0.22%) Italian Language
13 1 (0.22%) Russian Language
13 1 (0.22%) Manufacturing
13 1 (0.22%) Publishing
Libraries, Frameworks & Software Standards
1 17 (3.74%) .NET
2 8 (1.76%) HTML
2 8 (1.76%) CSS
3 7 (1.54%) ASP.NET
4 5 (1.10%) .NET Framework
4 5 (1.10%) Web Services
5 4 (0.88%) J2EE
6 2 (0.44%) Servlets
6 2 (0.44%) XML
7 1 (0.22%) LINQ
7 1 (0.22%) Application Packaging
Miscellaneous
1 59 (12.97%) Blackberry
2 30 (6.59%) Analytical Skills
3 23 (5.05%) Management Information System
4 12 (2.64%) Fat Client
4 12 (2.64%) Thin Client
4 12 (2.64%) PDA
5 10 (2.20%) Mathematics
6 8 (1.76%) iPad
7 6 (1.32%) Video Conferencing
8 5 (1.10%) Hedge funds
8 5 (1.10%) CMDB
8 5 (1.10%) iPhone
8 5 (1.10%) Smartphone
9 4 (0.88%) EPoS
9 4 (0.88%) Statistics
9 4 (0.88%) Data Centre
10 3 (0.66%) Client/Server
11 2 (0.44%) Computer Science
11 2 (0.44%) Digital Media
12 1 (0.22%) BYOD
Operating Systems
1 313 (68.79%) Windows
2 125 (27.47%) Windows 7
3 76 (16.70%) Windows XP
4 70 (15.38%) Windows Server 2008
5 59 (12.97%) Windows Server 2003
6 35 (7.69%) Windows Server 2012
7 32 (7.03%) Linux
8 27 (5.93%) Windows 8
9 13 (2.86%) UNIX
9 13 (2.86%) Android
10 9 (1.98%) Windows Vista
11 7 (1.54%) Windows Mobile
12 6 (1.32%) Mac OS
13 5 (1.10%) Apple iOS
14 4 (0.88%) Windows 2000
14 4 (0.88%) Mac OS X
14 4 (0.88%) CentOS
14 4 (0.88%) Red Hat Enterprise Linux
15 2 (0.44%) zOS
15 2 (0.44%) Ubuntu
Processes & Methodologies
1 135 (29.67%) ITIL
2 27 (5.93%) Change Control
3 22 (4.84%) Incident Management
4 21 (4.62%) Service Delivery
4 21 (4.62%) Disaster Recovery
5 20 (4.40%) Service Management
6 17 (3.74%) Information Security
6 17 (3.74%) Problem Management
7 16 (3.52%) Root Cause Analysis
7 16 (3.52%) Project Planning
8 11 (2.42%) Configuration Management
8 11 (2.42%) CRM
9 10 (2.20%) Business Continuity
10 9 (1.98%) Network Management
10 9 (1.98%) ISMS
10 9 (1.98%) Document Management
11 8 (1.76%) Information Security Management
11 8 (1.76%) Security Management
11 8 (1.76%) Risk Analysis
11 8 (1.76%) Performance Tuning
Programming Languages
1 62 (13.63%) SQL
2 12 (2.64%) C
3 9 (1.98%) JavaScript
4 8 (1.76%) Java
5 6 (1.32%) VB
5 6 (1.32%) PowerShell
6 5 (1.10%) C#
7 3 (0.66%) PL/SQL
8 2 (0.44%) PHP
8 2 (0.44%) T-SQL
8 2 (0.44%) XPath
Qualifications
1 55 (12.09%) Microsoft Certification
2 40 (8.79%) Degree
3 37 (8.13%) MCSE
4 26 (5.71%) MCP
5 11 (2.42%) MOS
6 10 (2.20%) CCNA
6 10 (2.20%) Cisco Certification
7 9 (1.98%) ITIL Foundation Certificate
8 8 (1.76%) MCSA
8 8 (1.76%) ITIL Certification
8 8 (1.76%) MCITP
9 5 (1.10%) HNC
9 5 (1.10%) HND
10 3 (0.66%) Security Cleared
10 3 (0.66%) MCTS
10 3 (0.66%) CCNP
11 2 (0.44%) A+ Certification
12 1 (0.22%) SC Cleared
12 1 (0.22%) VMware Certified Professional (VCP)
12 1 (0.22%) CNA
Quality Assurance & Compliance
1 52 (11.43%) SLA
2 9 (1.98%) ISO/IEC 27001
3 3 (0.66%) QA
System Software
1 240 (52.75%) Active Directory
2 53 (11.65%) VMware Infrastructure
3 26 (5.71%) XenApp
4 16 (3.52%) Hyper-V
5 10 (2.20%) Terminal Services
6 9 (1.98%) vSphere
7 7 (1.54%) XenServer
8 5 (1.10%) VMware ESXi
9 4 (0.88%) Samba
9 4 (0.88%) XenDesktop
9 4 (0.88%) vCloud
10 3 (0.66%) VMware ESX
10 3 (0.66%) VMware Workstation
11 2 (0.44%) ISA Server
12 1 (0.22%) BitLocker
12 1 (0.22%) Microsoft App-V
12 1 (0.22%) Terminal Server
Systems Management
1 16 (3.52%) SCCM
2 9 (1.98%) Nagios
3 8 (1.76%) Dollar Universe
4 5 (1.10%) DameWare
4 5 (1.10%) Norton AntiVirus
4 5 (1.10%) MAILsweeper
5 4 (0.88%) Backup Exec
5 4 (0.88%) Puppet
5 4 (0.88%) Symantec Enterprise Vault
6 3 (0.66%) NetBackup
6 3 (0.66%) OpenView
7 2 (0.44%) Casper Suite
8 1 (0.22%) AirWatch
8 1 (0.22%) WSUS
Vendors
1 212 (46.59%) Microsoft
2 131 (28.79%) Citrix
3 85 (18.68%) VMware
4 61 (13.41%) Cisco
5 32 (7.03%) HP
6 16 (3.52%) Dell
7 13 (2.86%) Apple
8 12 (2.64%) LANDesk
8 12 (2.64%) Wyse
9 11 (2.42%) Mitel
9 11 (2.42%) Bloomberg
10 10 (2.20%) Symantec
11 9 (1.98%) Reuters
12 8 (1.76%) Adobe
12 8 (1.76%) CA
12 8 (1.76%) Avaya
12 8 (1.76%) Lotus
12 8 (1.76%) ServiceNow
13 7 (1.54%) NetApp
13 7 (1.54%) Remedy
Solihull, West Midlands (County)
ISL
Salary: £24000 - £28000 per annum
Posted: 3 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £26,500 per annum + benefits
Posted: 3 hours ago
Cambridge, Cambridgeshire
EXCELerate
Salary: To £23k plus Health care, life cover & pension
Posted: 22 hours ago
Oxford, Oxfordshire
Big Red Recruitment
Salary: £24000 - £28000 per annum + technical qualifications
Posted: Yesterday
Bournemouth, Dorset
Vertical IT
Salary: £20000 - £22000 per annum + benefits
Posted: Yesterday
Yeovil, Somerset
Redrock Consulting Ltd
Salary: £19000 - £22000 per annum + plus Excellent Benefits!!
Posted: Yesterday
Hook, Hampshire
Ascend Consulting
Salary: From £20,000 to £26,000 per annum
Posted: Yesterday
Somerset
ComputerWorld Personnel Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Chester
Shortlist Recruitment
Salary: £25000 - £27000 per annum + benefits
Posted: 2 days ago
London
ARC IT Recruitment Ltd
Salary: £30000 - £40000 Per Annum
Posted: 4 days ago
Wakefield, West Yorkshire
Spring Technology
Salary: £18000.00 - £20000.00 per annum
Posted: 5 days ago
City, London
Lewis Paige
Salary: £28000 - £40000 per annum
Posted: 5 days ago
London
ReThink Recruitment
Salary: £26000 - £28000 per annum + benefits
Posted: 5 days ago
Croydon, Surrey
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Travel Season Ticket Loan+Bupa Health
Posted: 6 days ago
Farnborough
Recruitment Genius
Salary: £18000 - £22000 per annum
Posted: 7 days ago
London
Venturi
Salary: £25000 - £30000 per annum
Posted: 22 days ago
Uxbridge
Recruitment Genius
Salary: £25000 per annum
Posted: 25 days ago