The statistics below represent IT jobs advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 586 642 540
Rank change year-on-year
+56 -102
Permanent jobs requiring a 2nd Line Support Analyst 352 333 517
As % of all permanent IT jobs located in the UK 0.36% 0.30% 0.44%
As % of the Job Titles category 0.37% 0.31% 0.46%
Number of salaries quoted 329 303 474
Median salary £27,500 £27,000 £25,500
Median salary % change year-on-year
+1.85% +5.88%
90% offered a salary of more than £21,000 £21,500 £20,500
10% offered a salary of more than £35,100 £35,000 £37,500
UK excluding London median salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94453 106197 112297
As % of all permanent IT jobs located in the UK 96.44% 96.32% 96.48%
Number of salaries quoted 79493 87537 91539
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Salary Trend in the UK

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst over the 3 months to 26 July 2016 within the UK.

2nd Line Support Analyst Salary Histogram in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 342 £27,500 +1.85% 28
London +41 128 £30,000 - 8
South East +63 100 £27,000 +8.00% 11
Yorkshire +30 33 £24,000 +6.66% 3
East of England +26 32 £26,000 -4.58% 4
West Yorkshire +29 27 £24,000 +14.28% 3
Berkshire +20 24 £27,500 -0.90% 2
South West +32 21 £25,000 -
Leeds +38 18 £24,000 +14.28% 1
Buckinghamshire +35 17 £21,500 -2.27%
Hampshire +13 16 £25,000 +2.04% 2
Essex +13 15 £35,500 -8.97%
Surrey +26 14 £27,500 +0.91% 4
City of London +50 13 £31,500 +5.00% 3
Hertfordshire +14 13 £21,500 -22.52% 2
West Midlands -14 13 £24,500 -6.66% 1
West Sussex +2 12 £35,000 +11.11%
Oxfordshire -26 11 £28,000 +16.66% 2
Bristol +29 10 £23,000 -11.53%
Newbury +13 9 £22,000 -25.42% 1
East Midlands +15 8 £30,000 +44.57%
Maidenhead - 8 £32,500 -
Gatwick -3 7 £35,000 +6.06%
Sheffield +25 6 £31,000 +55.00%
South Yorkshire +19 6 £31,000 +55.00%
Milton Keynes +19 6 £19,750 -10.22%
North West +4 6 £21,250 -15.00% 1
Oxford -1 6 £28,000 +5.66% 1
Basingstoke -12 6 £32,500 +32.65%
Chelmsford - 6 £34,500 -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 July 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 510 (70.74%) Windows
2 391 (54.23%) Active Directory
3 351 (48.68%) Microsoft
4 270 (37.45%) MS Office
5 236 (32.73%) ITIL
6 233 (32.32%) Windows Server
7 215 (29.82%) Windows 7
8 175 (24.27%) MS Excel
9 166 (23.02%) MS Exchange
10 155 (21.50%) Citrix
11 127 (17.61%) SQL
12 119 (16.50%) VMware
13 114 (15.81%) Microsoft Certification
14 109 (15.12%) Finance
15 101 (14.01%) Windows Server 2008
16 87 (12.07%) Windows Server 2012
17 84 (11.65%) TCP/IP
18 82 (11.37%) SLA
18 82 (11.37%) Cisco
19 73 (10.12%) Office 365
19 73 (10.12%) VMware Infrastructure
20 72 (9.99%) MCP
21 67 (9.29%) LAN
22 65 (9.02%) SQL Server
23 64 (8.88%) MCSE
23 64 (8.88%) DNS
23 64 (8.88%) Windows 8
24 59 (8.18%) DHCP
25 58 (8.04%) Blackberry
26 53 (7.35%) WAN

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 166 (23.02%) MS Exchange
2 49 (6.80%) Exchange Server 2010
3 36 (4.99%) Exchange Server 2013
4 34 (4.72%) SharePoint
5 28 (3.88%) Blackberry Enterprise Server
6 22 (3.05%) Exchange Server 2007
7 21 (2.91%) IIS
8 20 (2.77%) Skype for Business
9 16 (2.22%) Apache
10 15 (2.08%) Exchange Server 2003
11 12 (1.66%) IBM Notes
12 7 (0.97%) Exchange Server 2000
13 6 (0.83%) NetWeaver
14 5 (0.69%) SharePoint 2013
15 4 (0.55%) OpenROAD
15 4 (0.55%) SharePoint 2010
15 4 (0.55%) SugarCRM
15 4 (0.55%) WebLogic
15 4 (0.55%) WebSphere
16 3 (0.42%) CMS
Applications
1 270 (37.45%) MS Office
2 175 (24.27%) MS Excel
3 35 (4.85%) MS PowerPoint
4 4 (0.55%) Adobe Creative Suite
5 1 (0.14%) MS Visio
Business Applications
1 6 (0.83%) SAP CO
1 6 (0.83%) SAP FI
1 6 (0.83%) SAP FI/CO
1 6 (0.83%) SAP MM
1 6 (0.83%) SAP PS
1 6 (0.83%) SAP SD
2 4 (0.55%) Dynamics CRM
2 4 (0.55%) FastStats
2 4 (0.55%) SAP Oil and Gas
2 4 (0.55%) Unica
3 3 (0.42%) Infor CloudSuite Industrial (formerly SyteLine)
3 3 (0.42%) Remedy ITSM
4 2 (0.28%) Dynamics AX
4 2 (0.28%) Magento
5 1 (0.14%) assyst
5 1 (0.14%) Eagle PACE
5 1 (0.14%) Eikon
5 1 (0.14%) Line 50
5 1 (0.14%) Markit EDM
5 1 (0.14%) thinkFolio
Cloud Services
1 73 (10.12%) Office 365
2 6 (0.83%) Amazon AWS
2 6 (0.83%) Google Apps
2 6 (0.83%) SaaS
3 1 (0.14%) Microsoft Azure
3 1 (0.14%) Mimecast
Communications & Networking
1 84 (11.65%) TCP/IP
2 67 (9.29%) LAN
3 64 (8.88%) DNS
4 59 (8.18%) DHCP
5 53 (7.35%) WAN
6 42 (5.83%) VPN
7 41 (5.69%) Firewall
8 34 (4.72%) VoIP
9 28 (3.88%) SAN
10 23 (3.19%) Internet
11 18 (2.50%) Wireless
12 17 (2.36%) Intranet
13 15 (2.08%) Wi-Fi
14 6 (0.83%) Fibre Channel
14 6 (0.83%) iSCSI
14 6 (0.83%) VLAN
15 5 (0.69%) Ethernet
15 5 (0.69%) Network Security
15 5 (0.69%) Remote Desktop
15 5 (0.69%) Skype
Database & Business Intelligence
1 65 (9.02%) SQL Server
2 11 (1.53%) Oracle Database
2 11 (1.53%) Relational Database
2 11 (1.53%) SQL Server Reporting Services
3 10 (1.39%) SQL Server 2008
4 7 (0.97%) RDBMS
4 7 (0.97%) SQL Server 2012
5 6 (0.83%) SAP BI
5 6 (0.83%) SAP BW
6 3 (0.42%) MS Access
6 3 (0.42%) SQL Server Integration Services
7 2 (0.28%) MarkLogic
7 2 (0.28%) SQL Server 2000
7 2 (0.28%) SQL Server 2005
8 1 (0.14%) BusinessObjects
8 1 (0.14%) Data Warehouse
8 1 (0.14%) MySQL
8 1 (0.14%) Oracle BI EE
Development Applications
1 4 (0.55%) SQL Server Management Studio (SSMS)
2 3 (0.42%) JIRA
3 1 (0.14%) Git (software)
3 1 (0.14%) Subversion
General
1 109 (15.12%) Finance
2 47 (6.52%) Legal
3 26 (3.61%) Law
4 24 (3.33%) Banking
5 22 (3.05%) German Language
5 22 (3.05%) Manufacturing
6 21 (2.91%) French Language
6 21 (2.91%) Retail
7 19 (2.64%) Telecoms
8 17 (2.36%) Back Office
9 16 (2.22%) Marketing
10 13 (1.80%) Advertising
11 7 (0.97%) Local Government
11 7 (0.97%) Publishing
12 5 (0.69%) Financial Institution
12 5 (0.69%) Front Office
13 4 (0.55%) Billing
13 4 (0.55%) Electronics
13 4 (0.55%) Military
14 3 (0.42%) Music Industry
Libraries, Frameworks & Software Standards
1 23 (3.19%) Web Services
2 22 (3.05%) HTML
3 13 (1.80%) .NET
4 11 (1.53%) CSS
5 9 (1.25%) ASP.NET
6 8 (1.11%) XML
7 5 (0.69%) XSL
8 4 (0.55%) X-Windows
9 3 (0.42%) FIX Protocol
10 2 (0.28%) ASP.NET Web Forms
10 2 (0.28%) REST
10 2 (0.28%) Software Packaging
10 2 (0.28%) XMPP
11 1 (0.14%) COM
11 1 (0.14%) CSS3
11 1 (0.14%) jQuery
11 1 (0.14%) ODBC
11 1 (0.14%) WCF
Miscellaneous
1 58 (8.04%) Blackberry
2 40 (5.55%) Smartphone
3 29 (4.02%) iPhone
4 21 (2.91%) Analytical Skills
5 20 (2.77%) Video Conferencing
6 18 (2.50%) Driving Licence
7 16 (2.22%) iPad
8 15 (2.08%) Fat Client
8 15 (2.08%) Thin Client
9 12 (1.66%) Management Information System
10 9 (1.25%) Computer Science
11 8 (1.11%) User Experience
12 7 (0.97%) Mathematics
13 6 (0.83%) Client/Server
13 6 (0.83%) Data Centre
14 5 (0.69%) e-Learning
15 4 (0.55%) PKI
15 4 (0.55%) Replication
16 3 (0.42%) Handset
16 3 (0.42%) iSeries
Operating Systems
1 510 (70.74%) Windows
2 233 (32.32%) Windows Server
3 215 (29.82%) Windows 7
4 101 (14.01%) Windows Server 2008
5 87 (12.07%) Windows Server 2012
6 64 (8.88%) Windows 8
7 53 (7.35%) Windows 10
8 41 (5.69%) Windows XP
9 36 (4.99%) Linux
9 36 (4.99%) Windows Server 2003
10 33 (4.58%) Unix
11 28 (3.88%) Apple iOS
12 19 (2.64%) Android
13 16 (2.22%) Mac OS X
14 10 (1.39%) Windows 2000 Server
15 6 (0.83%) Windows Vista
16 4 (0.55%) Mac OS
17 3 (0.42%) Solaris
17 3 (0.42%) Windows Phone
18 2 (0.28%) AIX
Processes & Methodologies
1 236 (32.73%) ITIL
2 49 (6.80%) Incident Management
3 46 (6.38%) Service Delivery
4 39 (5.41%) Problem Management
5 38 (5.27%) Service Management
6 37 (5.13%) Time Management
7 28 (3.88%) Mentoring
8 22 (3.05%) Document Management
9 20 (2.77%) Continuous Improvement
9 20 (2.77%) CRM
10 19 (2.64%) ITIL V3
11 16 (2.22%) Change Control
12 15 (2.08%) Change Management
12 15 (2.08%) Workflow
13 14 (1.94%) Business Intelligence
14 13 (1.80%) ITSM
14 13 (1.80%) Software Deployment
15 12 (1.66%) Disaster Recovery
15 12 (1.66%) Investment Management
15 12 (1.66%) Mobile Device Management
Programming Languages
1 127 (17.61%) SQL
2 22 (3.05%) JavaScript
3 17 (2.36%) PowerShell
4 16 (2.22%) VB
5 13 (1.80%) C
6 12 (1.66%) VBScript
7 10 (1.39%) PHP
7 10 (1.39%) Shell Script
8 9 (1.25%) Java
8 9 (1.25%) Perl
8 9 (1.25%) PL/SQL
9 8 (1.11%) C#
10 6 (0.83%) ABAP
11 3 (0.42%) T-SQL
12 2 (0.28%) C++
12 2 (0.28%) VBA
12 2 (0.28%) VC++
13 1 (0.14%) VB.NET
13 1 (0.14%) XPath
Qualifications
1 114 (15.81%) Microsoft Certification
2 72 (9.99%) MCP
3 64 (8.88%) MCSE
4 47 (6.52%) Degree
5 38 (5.27%) MCSA
6 37 (5.13%) CCNA
6 37 (5.13%) Cisco Certification
6 37 (5.13%) ITIL Certification
7 26 (3.61%) MCDST
8 18 (2.50%) MCITP
9 15 (2.08%) Security Cleared
10 11 (1.53%) A+ Certification
10 11 (1.53%) MCTS
11 10 (1.39%) MOS
11 10 (1.39%) SC Cleared
12 8 (1.11%) ITIL Foundation Certificate
13 4 (0.55%) Citrix Certification
13 4 (0.55%) CompTIA Security+
13 4 (0.55%) Network+ Certification
13 4 (0.55%) Security+ Certification
Quality Assurance & Compliance
1 82 (11.37%) SLA
2 11 (1.53%) ISO/IEC 27001
3 4 (0.55%) PCI DSS
4 1 (0.14%) ISO 9001
4 1 (0.14%) Sarbanes-Oxley
System Software
1 391 (54.23%) Active Directory
2 73 (10.12%) VMware Infrastructure
3 51 (7.07%) XenApp
4 35 (4.85%) Hyper-V
5 23 (3.19%) XenDesktop
6 9 (1.25%) VMware ESX
6 9 (1.25%) vSphere
7 7 (0.97%) VMware Workstation
8 6 (0.83%) XenServer
9 5 (0.69%) Virtual Desktop
10 4 (0.55%) Samba
10 4 (0.55%) Virtual Servers
10 4 (0.55%) VMware ESXi
11 3 (0.42%) Microsoft Virtual Server
11 3 (0.42%) qmail
12 1 (0.14%) BitLocker
12 1 (0.14%) Microsoft App-V
12 1 (0.14%) Terminal Services
12 1 (0.14%) Virtual Machines
Systems Management
1 48 (6.66%) SCCM
2 16 (2.22%) Backup Exec
3 12 (1.66%) Norton AntiVirus
4 5 (0.69%) Microsoft Intune
4 5 (0.69%) SCOM
5 4 (0.55%) Casper Suite
5 4 (0.55%) DameWare
5 4 (0.55%) Iperf
5 4 (0.55%) Puppet
6 3 (0.42%) Cisco CUCM
6 3 (0.42%) Perfmon
6 3 (0.42%) Tivoli
7 2 (0.28%) Nagios
7 2 (0.28%) Systems Management Server (SMS)
7 2 (0.28%) WSUS
8 1 (0.14%) Control-M
8 1 (0.14%) HP SIM
8 1 (0.14%) NetBackup
8 1 (0.14%) SCSM
Vendors
1 351 (48.68%) Microsoft
2 155 (21.50%) Citrix
3 119 (16.50%) VMware
4 82 (11.37%) Cisco
5 42 (5.83%) Apple
6 36 (4.99%) Oracle
7 28 (3.88%) HP
8 22 (3.05%) Symantec
9 20 (2.77%) Avaya
10 16 (2.22%) Dell
10 16 (2.22%) IBM
11 12 (1.66%) SAP
11 12 (1.66%) Veeam
12 11 (1.53%) Google
13 10 (1.39%) Mitel
13 10 (1.39%) ServiceNow
14 9 (1.25%) Lotus
14 9 (1.25%) Xerox
15 8 (1.11%) Remedy
16 7 (0.97%) EMC
Fareham, Hampshire
Greywood Associates Limited
Salary: £20000 - £250000 per annum + Pension, Free-parking, Dress-down friday
Posted: 12 hours ago
Farnham, Surrey
Austin Fraser
Salary: £30000 - £35000 per annum
Posted: Yesterday
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £22000 - £24000 per annum
Posted: 14 hours ago
Peterborough, Cambridgeshire
Senitor Associates
Salary: £28000 per annum
Posted: 5 days ago
Central London / West End
H&R Talent
Salary: From £25,000 to £27,000 per annum
Posted: 5 days ago
Southampton
aap3
Salary: £24000 - £30000.00 per annum
Posted: 5 days ago
Norfolk
OLIVER MARKS CONSULTING LTD.
Posted: 5 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £16,000 to £20,000 per annum plus additional benefits
Posted: 5 days ago
Enfield, Middlesex
onezeero.
Salary: £20000 - £24000 per annum
Posted: 5 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £30,000 per annum negotiable
Posted: 4 days ago
West Yorkshire
360 Resourcing
Salary: £20k - 25k per year + Superb Benefits
Posted: 4 days ago
Bradford, West Yorkshire
360 Resourcing Solutions
Salary: £20k - 25k per year + Superb Benefits
Posted: 4 days ago
City, London
Satigo Ltd
Salary: £34 - £36 per annum + OT + bonus + benefits
Posted: 6 days ago
Banbury, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
City of London
Interquest - IQ Tech
Salary: £38000 - £44000 per annum + pension, healthcare
Posted: 11 days ago
Hatfield, Hertfordshire
Executive Resource Group
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Guildford
Bluetown Online LTD
Salary: £18000 - £24000 per annum
Posted: 8 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 4 days ago
Central London / West End
WG Foyle Ltd
Salary: Up to £23,500 per annum
Posted: 8 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 4 days ago
Newbury, Berkshire
John Smith Son
Salary: Up to £26,000 per annum
Posted: 12 days ago
Guildford, Surrey
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 6 days ago
London
Bluetown Online LTD
Salary: £22000 - £25000 per annum
Posted: 23 days ago
Brighton
Bluetown Online LTD
Posted: 18 days ago
Manchester, Cheshire, Altrincham, Stockport,...
Actis Recruitment Ltd
Salary: to £25,000
Posted: 27 days ago
Manchester, Cheshire, Altrincham, Stockport,...
Actis Recruitment Ltd
Salary: to £25,000
Posted: 27 days ago
Manchester, Cheshire, Altrincham, Stockport,...
Actis Recruitment Ltd
Salary: to £25,000
Posted: 27 days ago
Manchester, Cheshire, Altrincham, Stockport,...
Actis Recruitment Ltd
Salary: to £25,000
Posted: 27 days ago
Manchester, Cheshire, Altrincham, Stockport,...
Actis Recruitment Ltd
Salary: to £25,000
Posted: 27 days ago