3rd Line Support Jobs with Work from Home Options

Third Line Support
UK > Work from Home

The median Third Line Support salary in Work from Home is £37,500 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 408 565 735
Rank change year-on-year +157 +170 -269
Permanent jobs requiring a 3rd Line Support 192 98 117
As % of all permanent jobs with a WFH option 0.57% 0.24% 0.17%
As % of the Job Titles category 0.59% 0.25% 0.17%
Number of salaries quoted 185 91 113
10th Percentile - £33,750 £31,250
25th Percentile £31,250 £36,500 £33,750
Median annual salary (50th Percentile) £37,500 £42,500 £42,500
Median % change year-on-year -11.76% - -
75th Percentile £45,000 £53,750 £51,750
90th Percentile £52,500 £58,750 £55,000
UK median annual salary £40,000 £42,000 £40,000
% change year-on-year -4.76% +5.00% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,500 39,912 66,911
% of permanent jobs with a recognized job title 95.98% 96.00% 97.40%
Number of salaries quoted 24,881 28,336 41,924
10th Percentile £33,013 £36,733 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

3rd Line Support trend for jobs with a WFH option

3rd Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 3rd Line Support.

3rd Line Support salary trend for jobs with a WFH option

3rd Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 3rd Line Support over the 6 months to 8 May 2024.

3rd Line Support salary histogram for jobs with a WFH option

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 8 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 3rd Line Support in the job title.

1 128 (66.67%) Azure
2 124 (64.58%) Microsoft
3 118 (61.46%) Microsoft 365
4 112 (58.33%) Windows
5 105 (54.69%) Active Directory
6 90 (46.88%) VMware
7 82 (42.71%) Hyper-V
8 77 (40.10%) Social Skills
9 75 (39.06%) VMware Infrastructure
9 75 (39.06%) Windows Server
10 67 (34.90%) ITIL
11 65 (33.85%) Microsoft Exchange
12 55 (28.65%) Microsoft Intune
13 47 (24.48%) DNS
13 47 (24.48%) SAN
14 46 (23.96%) Citrix
15 44 (22.92%) Firewall
16 41 (21.35%) Windows 10
17 33 (17.19%) Driving Licence
17 33 (17.19%) Microsoft Certification
17 33 (17.19%) DHCP
18 32 (16.67%) SharePoint
18 32 (16.67%) SQL Server
19 31 (16.15%) WAN
20 29 (15.10%) Azure Certification
21 27 (14.06%) LAN
21 27 (14.06%) Cisco
21 27 (14.06%) Amazon RDS
22 26 (13.54%) PowerShell
22 26 (13.54%) SQL

3rd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (33.85%) Microsoft Exchange
2 32 (16.67%) SharePoint
3 6 (3.13%) Exchange Server 2000
4 1 (0.52%) Exchange Server 2007
4 1 (0.52%) IIS
Applications
1 16 (8.33%) Microsoft Office
2 2 (1.04%) Microsoft Excel
3 1 (0.52%) MS Visio
Business Applications
1 1 (0.52%) Dynamics CRM
Cloud Services
1 128 (66.67%) Azure
2 118 (61.46%) Microsoft 365
3 23 (11.98%) Entra ID
4 11 (5.73%) AWS
5 6 (3.13%) Azure Cosmos DB
5 6 (3.13%) Azure Monitor
6 5 (2.60%) OneDrive
7 4 (2.08%) IaaS
8 3 (1.56%) Azure Sentinel
8 3 (1.56%) Google Workspace
9 2 (1.04%) Nutanix
9 2 (1.04%) Power Platform
9 2 (1.04%) WhatsApp
10 1 (0.52%) GCP
Communications & Networking
1 47 (24.48%) DNS
1 47 (24.48%) SAN
2 44 (22.92%) Firewall
3 33 (17.19%) DHCP
4 31 (16.15%) WAN
5 27 (14.06%) LAN
6 19 (9.90%) TCP/IP
7 17 (8.85%) Wi-Fi
8 16 (8.33%) Remote Desktop
8 16 (8.33%) Wireless
9 13 (6.77%) VLAN
9 13 (6.77%) VPN
10 12 (6.25%) FTP
11 10 (5.21%) WLAN
12 6 (3.13%) NAS
13 5 (2.60%) Internet
13 5 (2.60%) VoIP
14 4 (2.08%) Fibre Channel
15 3 (1.56%) SD-WAN
16 2 (1.04%) VSAN
Database & Business Intelligence
1 32 (16.67%) SQL Server
2 27 (14.06%) Amazon RDS
3 2 (1.04%) MariaDB
3 2 (1.04%) MySQL
3 2 (1.04%) Power BI
4 1 (0.52%) SQL Server Integration Services
4 1 (0.52%) SQLPlus
Development Applications
1 2 (1.04%) JIRA
General
1 77 (40.10%) Social Skills
2 18 (9.38%) Organisational Skills
3 14 (7.29%) Analytical Skills
4 7 (3.65%) Telecoms
5 6 (3.13%) Finance
5 6 (3.13%) French Language
5 6 (3.13%) Games
6 5 (2.60%) German Language
7 3 (1.56%) Documentation Skills
8 2 (1.04%) Advertising
8 2 (1.04%) Inclusion and Diversity
8 2 (1.04%) Legal
8 2 (1.04%) Pharmaceutical
8 2 (1.04%) Public Sector
9 1 (0.52%) Banking
9 1 (0.52%) Electronics
9 1 (0.52%) Manufacturing
9 1 (0.52%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.52%) SAML
Miscellaneous
1 33 (17.19%) Driving Licence
2 20 (10.42%) Enterprise Storage
3 12 (6.25%) Client/Server
3 12 (6.25%) Management Information System
3 12 (6.25%) Self-Motivation
4 9 (4.69%) Replication
5 7 (3.65%) iPad
6 5 (2.60%) Low-Code
7 4 (2.08%) Clustering
8 3 (1.56%) Video Conferencing
9 1 (0.52%) Data Centre
9 1 (0.52%) Fat Client
9 1 (0.52%) Greenfield Project
9 1 (0.52%) Housing Association
9 1 (0.52%) iPhone
9 1 (0.52%) Renewable Energy
9 1 (0.52%) Security Posture
9 1 (0.52%) Smartphone
9 1 (0.52%) Thin Client
Operating Systems
1 112 (58.33%) Windows
2 75 (39.06%) Windows Server
3 41 (21.35%) Windows 10
4 21 (10.94%) Windows 8
5 19 (9.90%) Windows 7
6 16 (8.33%) Windows Server 2016
7 15 (7.81%) Windows Server 2019
8 13 (6.77%) Linux
9 7 (3.65%) Windows Server 2012
10 4 (2.08%) Android
10 4 (2.08%) Apple iOS
10 4 (2.08%) Mac OS X
10 4 (2.08%) Windows XP
11 2 (1.04%) Debian
11 2 (1.04%) Red Hat Enterprise Linux
11 2 (1.04%) VMS
12 1 (0.52%) Mac OS
12 1 (0.52%) Windows Server 2008
Processes & Methodologies
1 67 (34.90%) ITIL
2 26 (13.54%) Problem-Solving
3 22 (11.46%) Incident Management
3 22 (11.46%) Service Management
4 17 (8.85%) Desktop Virtualisation
4 17 (8.85%) Remote Monitoring and Management
4 17 (8.85%) Root Cause Analysis
5 16 (8.33%) Change Management
5 16 (8.33%) Infrastructure Engineering
6 15 (7.81%) Problem Management
7 11 (5.73%) Migration
7 11 (5.73%) Time Management
8 10 (5.21%) Customer Service
8 10 (5.21%) Systems Engineering
9 9 (4.69%) Service Delivery
10 8 (4.17%) Agile
11 7 (3.65%) Continuous Improvement
12 6 (3.13%) ERP
12 6 (3.13%) Infrastructure as Code
12 6 (3.13%) Trend Analysis
Programming Languages
1 26 (13.54%) PowerShell
1 26 (13.54%) SQL
2 2 (1.04%) C#
3 1 (0.52%) PL/SQL
3 1 (0.52%) T-SQL
Qualifications
1 33 (17.19%) Microsoft Certification
2 29 (15.10%) Azure Certification
3 23 (11.98%) Degree
4 10 (5.21%) CCNA
4 10 (5.21%) Cisco Certification
5 7 (3.65%) ITIL Foundation Certificate
5 7 (3.65%) MCSE
6 6 (3.13%) DBS Check
7 4 (2.08%) MCP
8 2 (1.04%) A+ Certification
9 1 (0.52%) CCA
9 1 (0.52%) CCENT
9 1 (0.52%) Citrix Certification
9 1 (0.52%) MCSA
9 1 (0.52%) Network+ Certification
9 1 (0.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (2.60%) QA
2 3 (1.56%) GDPR
2 3 (1.56%) SLA
3 2 (1.04%) ISO/IEC 27001
3 2 (1.04%) PCI DSS
4 1 (0.52%) GxP
System Software
1 105 (54.69%) Active Directory
2 82 (42.71%) Hyper-V
3 75 (39.06%) VMware Infrastructure
4 18 (9.38%) XenApp
4 18 (9.38%) XenDesktop
5 17 (8.85%) VirtualBox
6 13 (6.77%) Virtual Desktop
7 12 (6.25%) VMware ESXi
8 8 (4.17%) vSphere
9 5 (2.60%) Terminal Services
10 4 (2.08%) Virtual Machines
11 1 (0.52%) NFS
11 1 (0.52%) VMware Server
Systems Management
1 55 (28.65%) Microsoft Intune
2 16 (8.33%) SCCM
3 6 (3.13%) Active Directory Federation Services
3 6 (3.13%) Terraform
4 4 (2.08%) Microsoft Clustering
4 4 (2.08%) SCOM
5 3 (1.56%) ZENworks
6 2 (1.04%) Autotask
6 2 (1.04%) Microsoft Data Protection Manager
6 2 (1.04%) SCDPM
6 2 (1.04%) WSUS
7 1 (0.52%) Ansible
7 1 (0.52%) DatAdvantage
7 1 (0.52%) QRadar
7 1 (0.52%) Single Sign-On
7 1 (0.52%) Stealthwatch
7 1 (0.52%) Symantec Endpoint Protection
7 1 (0.52%) vCenter Server
7 1 (0.52%) vRealize
Vendors
1 124 (64.58%) Microsoft
2 90 (46.88%) VMware
3 46 (23.96%) Citrix
4 27 (14.06%) Cisco
5 22 (11.46%) HP
5 22 (11.46%) Veeam
6 15 (7.81%) Sophos
7 11 (5.73%) Meraki
8 9 (4.69%) Dell
8 9 (4.69%) Draytek
9 7 (3.65%) WatchGuard
10 5 (2.60%) Datto
11 3 (1.56%) ConnectWise
11 3 (1.56%) ESET
11 3 (1.56%) Ubiquiti
12 1 (0.52%) Nimble Storage
12 1 (0.52%) Salesforce
12 1 (0.52%) SAP
12 1 (0.52%) Symantec
12 1 (0.52%) Varonis