IT Support Jobs with Work from Home Options

IT Support
UK > Work from Home

The median IT Support salary in Work from Home is £30,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 194 271 383
Rank change year-on-year +77 +112 -50
Permanent jobs requiring an IT Support 572 518 584
As % of all permanent jobs with a WFH option 1.69% 1.22% 0.86%
As % of the Job Titles category 1.76% 1.27% 0.88%
Number of salaries quoted 526 387 502
10th Percentile £24,250 £24,500 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £30,000 £32,500 £30,000
Median % change year-on-year -7.69% +8.33% -
75th Percentile £37,250 £40,000 £37,250
90th Percentile £42,500 £49,824 £49,200
UK median annual salary £29,000 £30,500 £29,000
% change year-on-year -4.92% +5.17% +1.75%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,422 40,723 66,198
% of permanent jobs with a recognized job title 95.99% 96.03% 97.39%
Number of salaries quoted 24,878 28,925 42,092
10th Percentile £33,000 £36,500 £36,250
25th Percentile £42,500 £47,250 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 4 May 2024.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 4 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support in the job title.

1 367 (64.16%) Microsoft 365
2 282 (49.30%) Microsoft
3 272 (47.55%) Windows
4 226 (39.51%) Active Directory
5 213 (37.24%) Customer Service
6 209 (36.54%) Social Skills
7 202 (35.31%) Azure
8 131 (22.90%) ITIL
9 116 (20.28%) Windows Server
10 109 (19.06%) Problem-Solving
11 108 (18.88%) Windows 10
12 107 (18.71%) Microsoft Exchange
13 94 (16.43%) Microsoft Office
14 85 (14.86%) Hyper-V
15 82 (14.34%) Firewall
16 78 (13.64%) Degree
17 72 (12.59%) VMware
18 70 (12.24%) Microsoft Intune
18 70 (12.24%) Driving Licence
19 69 (12.06%) Entra ID
19 69 (12.06%) DNS
20 62 (10.84%) Finance
21 58 (10.14%) VMware Infrastructure
22 55 (9.62%) SharePoint
23 53 (9.27%) DHCP
23 53 (9.27%) Microsoft Certification
24 52 (9.09%) Wi-Fi
25 48 (8.39%) Service Delivery
26 46 (8.04%) Inclusion and Diversity
27 45 (7.87%) Cisco

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 107 (18.71%) Microsoft Exchange
2 55 (9.62%) SharePoint
3 11 (1.92%) Exchange Server 2013
4 7 (1.22%) OpenStack
5 6 (1.05%) Exchange Server 2000
6 3 (0.52%) SAS
7 2 (0.35%) CMS
7 2 (0.35%) Exchange Server 2007
7 2 (0.35%) Exchange Server 2010
7 2 (0.35%) WordPress
8 1 (0.17%) Apache
8 1 (0.17%) IIS
8 1 (0.17%) Site Server
8 1 (0.17%) Tomcat
Applications
1 94 (16.43%) Microsoft Office
2 6 (1.05%) Microsoft Excel
3 3 (0.52%) SPSS
4 2 (0.35%) Spreadsheet
5 1 (0.17%) Microsoft PowerPoint
Business Applications
1 6 (1.05%) Carpe Diem
2 3 (0.52%) Dynamics CRM
2 3 (0.52%) Dynamics NAV
3 1 (0.17%) Dynamics AX
3 1 (0.17%) Elite 3E
3 1 (0.17%) SAP ERP
Cloud Services
1 367 (64.16%) Microsoft 365
2 202 (35.31%) Azure
3 69 (12.06%) Entra ID
4 29 (5.07%) AWS
5 15 (2.62%) Power Platform
6 14 (2.45%) WhatsApp
7 7 (1.22%) Amazon EC2
7 7 (1.22%) Nutanix
7 7 (1.22%) PowerApps
8 5 (0.87%) Cloud Computing
8 5 (0.87%) Google Workspace
9 4 (0.70%) Slack
9 4 (0.70%) Snowflake
10 3 (0.52%) Asana
10 3 (0.52%) Dropbox
10 3 (0.52%) OneDrive
10 3 (0.52%) Rubrik
11 2 (0.35%) ClickUp
11 2 (0.35%) Power Automate
11 2 (0.35%) SaaS
Communications & Networking
1 82 (14.34%) Firewall
2 69 (12.06%) DNS
3 53 (9.27%) DHCP
4 52 (9.09%) Wi-Fi
5 40 (6.99%) SAN
6 38 (6.64%) VPN
7 34 (5.94%) Internet
8 33 (5.77%) LAN
8 33 (5.77%) Wireless
9 32 (5.59%) TCP/IP
10 28 (4.90%) WAN
11 26 (4.55%) Remote Desktop
11 26 (4.55%) VLAN
11 26 (4.55%) VoIP
12 15 (2.62%) Unified Communications
13 13 (2.27%) NAS
14 5 (0.87%) Multicast
14 5 (0.87%) Network Security
14 5 (0.87%) Skype
15 4 (0.70%) WLAN
Database & Business Intelligence
1 44 (7.69%) SQL Server
2 25 (4.37%) Amazon RDS
3 8 (1.40%) Power BI
4 5 (0.87%) DB2
5 4 (0.70%) BusinessObjects
6 3 (0.52%) Big Data
6 3 (0.52%) EDRMS
6 3 (0.52%) SQL Server Reporting Services
7 2 (0.35%) MySQL
7 2 (0.35%) SQL Server Integration Services
Development Applications
1 5 (0.87%) JIRA
2 2 (0.35%) Git
3 1 (0.17%) Jenkins
General
1 209 (36.54%) Social Skills
2 62 (10.84%) Finance
3 46 (8.04%) Inclusion and Diversity
4 35 (6.12%) Legal
5 33 (5.77%) Organisational Skills
6 29 (5.07%) Law
7 24 (4.20%) Analytical Skills
8 16 (2.80%) Banking
9 14 (2.45%) Public Sector
10 13 (2.27%) Games
11 12 (2.10%) German Language
12 10 (1.75%) Manufacturing
12 10 (1.75%) Telecoms
13 9 (1.57%) Marketing
14 8 (1.40%) Retail
15 5 (0.87%) Documentation Skills
16 2 (0.35%) Financial Institution
16 2 (0.35%) Publishing
17 1 (0.17%) Advertising
17 1 (0.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.35%) .NET
1 2 (0.35%) CSS
1 2 (0.35%) EDI
1 2 (0.35%) HTML
2 1 (0.17%) LAMP
2 1 (0.17%) LDAP
2 1 (0.17%) RESTEasy
2 1 (0.17%) Software Packaging
Miscellaneous
1 70 (12.24%) Driving Licence
2 25 (4.37%) Self-Motivation
3 23 (4.02%) Enterprise Storage
4 18 (3.15%) Management Information System
5 15 (2.62%) iPad
6 13 (2.27%) Data Centre
6 13 (2.27%) Onboarding
6 13 (2.27%) Social Media
7 12 (2.10%) Replication
8 9 (1.57%) iPhone
9 7 (1.22%) Video Conferencing
10 6 (1.05%) Apple TV
11 5 (0.87%) Low-Code
12 3 (0.52%) CMDB
12 3 (0.52%) Cybercrime
12 3 (0.52%) Smartphone
12 3 (0.52%) Team-Oriented Environment
13 2 (0.35%) CCTV
13 2 (0.35%) Handset
13 2 (0.35%) SCADA
Operating Systems
1 272 (47.55%) Windows
2 116 (20.28%) Windows Server
3 108 (18.88%) Windows 10
4 41 (7.17%) Android
5 37 (6.47%) Apple iOS
6 31 (5.42%) Linux
6 31 (5.42%) Windows Server 2016
7 29 (5.07%) Windows Server 2019
8 28 (4.90%) Mac OS
9 21 (3.67%) Windows Server 2012
10 10 (1.75%) Windows 7
11 5 (0.87%) Mac OS X
12 4 (0.70%) Windows Server 2008
13 2 (0.35%) Unix
13 2 (0.35%) Windows 8
Processes & Methodologies
1 213 (37.24%) Customer Service
2 131 (22.90%) ITIL
3 109 (19.06%) Problem-Solving
4 48 (8.39%) Service Delivery
5 42 (7.34%) Incident Management
6 35 (6.12%) ITSM
6 35 (6.12%) Service Management
7 22 (3.85%) Desktop Virtualisation
7 22 (3.85%) Remote Monitoring and Management
8 19 (3.32%) Agile
8 19 (3.32%) Cybersecurity
9 18 (3.15%) Asset Management
9 18 (3.15%) Mentoring
10 16 (2.80%) Collaborative Working
10 16 (2.80%) Line Management
10 16 (2.80%) Time Management
11 15 (2.62%) Continuous Improvement
11 15 (2.62%) Problem Management
12 14 (2.45%) Process Improvement
12 14 (2.45%) Project Delivery
Programming Languages
1 29 (5.07%) PowerShell
2 23 (4.02%) SQL
3 3 (0.52%) Bash
3 3 (0.52%) Python
4 1 (0.17%) JavaScript
4 1 (0.17%) PHP
4 1 (0.17%) T-SQL
4 1 (0.17%) VBA
Qualifications
1 78 (13.64%) Degree
2 53 (9.27%) Microsoft Certification
3 27 (4.72%) CCNA
3 27 (4.72%) Cisco Certification
4 26 (4.55%) Azure Certification
5 18 (3.15%) Network+ Certification
6 15 (2.62%) ITIL Foundation Certificate
7 11 (1.92%) A+ Certification
7 11 (1.92%) MCSE
8 9 (1.57%) DBS Check
9 8 (1.40%) NVQ Level 3
9 8 (1.40%) Security Cleared
10 7 (1.22%) DV Cleared
10 7 (1.22%) MCP
11 5 (0.87%) Computer Science Degree
12 3 (0.52%) ITIL Certification
12 3 (0.52%) MCITP
13 2 (0.35%) HNC
13 2 (0.35%) MCSA
13 2 (0.35%) Postgraduate
Quality Assurance & Compliance
1 19 (3.32%) SLA
2 15 (2.62%) Cyber Essentials
3 11 (1.92%) ISO/IEC 27001
4 7 (1.22%) GDPR
4 7 (1.22%) QA
5 4 (0.70%) PCI DSS
6 1 (0.17%) NIST
System Software
1 226 (39.51%) Active Directory
2 85 (14.86%) Hyper-V
3 58 (10.14%) VMware Infrastructure
4 30 (5.24%) Virtual Desktop
5 12 (2.10%) VMware ESXi
6 8 (1.40%) Docker
7 5 (0.87%) Virtual Machines
8 3 (0.52%) Terminal Services
8 3 (0.52%) vSphere
9 2 (0.35%) XenApp
10 1 (0.17%) NFS
Systems Management
1 70 (12.24%) Microsoft Intune
2 34 (5.94%) SCCM
3 13 (2.27%) Cisco CUCM
3 13 (2.27%) ServiceCenter
4 8 (1.40%) Kubernetes
5 7 (1.22%) Ansible
6 5 (0.87%) AirWatch
7 4 (0.70%) Autotask
8 3 (0.52%) Jamf Pro
8 3 (0.52%) PaperCut
9 2 (0.35%) Grafana
9 2 (0.35%) Microsoft Data Protection Manager
9 2 (0.35%) Prometheus
9 2 (0.35%) SCDPM
10 1 (0.17%) FortiGate
10 1 (0.17%) MobiControl
10 1 (0.17%) Single Sign-On
10 1 (0.17%) ZABBIX
Vendors
1 282 (49.30%) Microsoft
2 72 (12.59%) VMware
3 45 (7.87%) Cisco
4 43 (7.52%) Citrix
5 28 (4.90%) Apple
6 27 (4.72%) HP
7 23 (4.02%) Meraki
7 23 (4.02%) Veeam
8 20 (3.50%) iManage
9 14 (2.45%) Fortinet
10 13 (2.27%) Aruba
10 13 (2.27%) Palo Alto
11 11 (1.92%) Barracuda Networks
11 11 (1.92%) Sophos
12 10 (1.75%) Draytek
13 9 (1.57%) Datto
14 8 (1.40%) ConnectWise
14 8 (1.40%) ESET
15 7 (1.22%) Dell
15 7 (1.22%) WatchGuard