The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
IT Support
Rank 275 257 334
Rank change year-on-year
-18 +77
Permanent jobs requiring an IT Support 1124 1273 822
As % of all permanent IT jobs located in the UK 1.03% 1.10% 0.77%
As % of the Job Titles category 1.10% 1.17% 0.81%
Number of salaries quoted 1004 1104 732
Average salary £25,000 £26,000 £25,000
Average salary % change year-on-year
-3.84% +4.00%
90% offered a salary of more than £19,500 £20,000 £19,000
10% offered a salary of more than £36,600 £37,500 £40,000
UK excluding London average salary £24,500 £25,000 £23,500
% change year-on-year
-2.00% +6.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102603 109261 101023
As % of all permanent IT jobs located in the UK 94.20% 94.49% 94.29%
Number of salaries quoted 85657 88395 83850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 3 September 2015 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 1041 £25,000 -3.84% 192
London -11 348 £27,500 -6.77% 57
South East -6 307 £25,000 - 42
North West +13 100 £23,000 -2.12% 23
East of England -9 86 £25,000 -3.84% 9
Surrey +53 84 £26,000 +1.96% 15
City of London 0 72 £28,000 -3.44% 16
Berkshire +17 67 £24,500 -10.90% 4
South West -36 62 £22,000 -1.12% 22
Manchester +14 54 £24,000 +9.09% 11
West Midlands +11 53 £27,500 +10.00% 8
Yorkshire -30 47 £22,500 -10.00% 17
Hampshire 0 44 £23,500 -4.08% 5
Reading +41 43 £24,000 -4.95% 2
Oxfordshire +5 41 £25,000 +4.16% 6
East Midlands +13 40 £23,000 -4.16% 13
Hertfordshire -7 33 £25,000 -18.03% 4
Scotland -16 32 £21,750 -22.32% 6
Cheshire +5 31 £23,000 -5.15% 9
West Yorkshire -33 27 £21,000 -10.63% 8
Buckinghamshire -29 25 £25,250 -0.98%
Oxford -6 21 £24,000 - 1
Essex -6 20 £25,500 - 1
West Sussex -23 20 £25,000 +25.00% 4
Birmingham +23 19 £21,750 -20.90% 4
Nottinghamshire -1 19 £23,000 -25.80% 5
Warrington +14 18 £23,000 -2.12% 1
Dorset -6 17 £28,000 +43.58% 7
Kent -22 17 £26,500 +6.00% 7
Guildford +15 15 £26,750 -10.08% 4

IT Support
Top 30 Related IT Skills

For the 6 months to 3 September 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1772 (74.99%) Windows
2 1221 (51.67%) Active Directory
3 1172 (49.60%) Microsoft
4 781 (33.05%) MS Office
5 722 (30.55%) Windows 7
6 676 (28.61%) MS Excel
7 649 (27.47%) MS Exchange
8 629 (26.62%) Windows Server 2008
9 613 (25.94%) VMware
10 467 (19.76%) Windows 8
11 436 (18.45%) Windows Server 2012
12 422 (17.86%) VMware Infrastructure
13 393 (16.63%) ITIL
14 377 (15.95%) TCP/IP
15 341 (14.43%) Citrix
16 317 (13.42%) DNS
17 308 (13.03%) Windows XP
18 293 (12.40%) Firewall
19 281 (11.89%) Windows Server 2003
20 276 (11.68%) SQL
21 272 (11.51%) SLA
22 269 (11.38%) DHCP
23 262 (11.09%) Degree
24 261 (11.05%) Hyper-V
25 256 (10.83%) Microsoft Certification
26 250 (10.58%) LAN
27 236 (9.99%) SQL Server
28 231 (9.78%) Finance
29 229 (9.69%) Exchange Server 2010
30 228 (9.65%) Office 365

IT Support
Top Related IT Skills by Category

For the 6 months to 3 September 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 649 (27.47%) MS Exchange
2 229 (9.69%) Exchange Server 2010
3 168 (7.11%) SharePoint
4 141 (5.97%) Exchange Server 2013
5 122 (5.16%) Exchange Server 2007
6 83 (3.51%) IIS
7 77 (3.26%) Exchange Server 2003
8 58 (2.45%) Lync
9 44 (1.86%) Blackberry Enterprise Server
10 26 (1.10%) IBM Notes
11 21 (0.89%) Office Communications Server
12 18 (0.76%) SharePoint 2013
12 18 (0.76%) WorkSite
13 13 (0.55%) CMS
14 12 (0.51%) SharePoint Server
14 12 (0.51%) Apache
15 9 (0.38%) Lotus Domino
16 8 (0.34%) Tomcat
16 8 (0.34%) SharePoint 2010
17 5 (0.21%) WebLogic
Applications
1 781 (33.05%) MS Office
2 676 (28.61%) MS Excel
3 31 (1.31%) MS PowerPoint
4 10 (0.42%) Spreadsheet
4 10 (0.42%) Adobe Creative Suite
4 10 (0.42%) MS Visio
5 6 (0.25%) MS Project
6 5 (0.21%) Acrobat
7 4 (0.17%) AutoCAD
7 4 (0.17%) Photoshop
8 3 (0.13%) SOLIDWORKS
9 2 (0.085%) Adobe Illustrator
9 2 (0.085%) InDesign
10 1 (0.042%) MicroStation
10 1 (0.042%) GNU Octave
Business Applications
1 17 (0.72%) Dynamics CRM
1 17 (0.72%) Dynamics GP
2 5 (0.21%) Dynamics AX
2 5 (0.21%) Dynamics NAV
3 4 (0.17%) Magento
3 4 (0.17%) Sage 200
3 4 (0.17%) Oracle Payables
4 3 (0.13%) Epicor Vantage
4 3 (0.13%) Remedy ITSM
5 2 (0.085%) ResourceLink
5 2 (0.085%) Line 50
5 2 (0.085%) SAP CRM
5 2 (0.085%) assyst
5 2 (0.085%) Infor CRM
5 2 (0.085%) Finacle
6 1 (0.042%) Oracle Cash Management
6 1 (0.042%) Markit EDM
6 1 (0.042%) Cognos TM1
6 1 (0.042%) SAP Oil and Gas
6 1 (0.042%) PeopleSoft HRMS
Cloud Services
1 228 (9.65%) Office 365
2 26 (1.10%) Google Apps
3 21 (0.89%) Amazon AWS
4 15 (0.63%) Microsoft Azure
5 9 (0.38%) SaaS
6 7 (0.30%) Cloud Computing
7 5 (0.21%) Mimecast
8 4 (0.17%) Symantec.cloud
8 4 (0.17%) AWS CloudFormation
9 3 (0.13%) Amazon EC2
9 3 (0.13%) Amazon S3
9 3 (0.13%) IaaS
10 2 (0.085%) Google Drive
10 2 (0.085%) OneDrive
11 1 (0.042%) Dropbox
11 1 (0.042%) PaaS
11 1 (0.042%) Google Analytics
Communications & Networking
1 377 (15.95%) TCP/IP
2 317 (13.42%) DNS
3 293 (12.40%) Firewall
4 269 (11.38%) DHCP
5 250 (10.58%) LAN
6 226 (9.56%) WAN
7 209 (8.84%) VPN
8 165 (6.98%) VoIP
9 143 (6.05%) Internet
10 132 (5.59%) SAN
11 108 (4.57%) Wireless
12 68 (2.88%) VLAN
12 68 (2.88%) Wi-Fi
13 48 (2.03%) NAS
14 27 (1.14%) Ethernet
15 25 (1.06%) SMTP
16 22 (0.93%) WLAN
17 18 (0.76%) IP Telephony
17 18 (0.76%) Cisco ASA
18 17 (0.72%) iSCSI
Database & Business Intelligence
1 236 (9.99%) SQL Server
2 36 (1.52%) SQL Server 2008
3 29 (1.23%) SQL Server 2005
4 28 (1.18%) MySQL
5 22 (0.93%) Crystal Reports
6 19 (0.80%) Relational Database
7 13 (0.55%) Oracle Database
8 8 (0.34%) RDBMS
9 7 (0.30%) SQL Server Integration Services
9 7 (0.30%) SQL Server Reporting Services
10 6 (0.25%) SQL Server 2012
11 4 (0.17%) QlikView
12 3 (0.13%) Oracle Database 11g
12 3 (0.13%) BusinessObjects
12 3 (0.13%) MS Access
13 2 (0.085%) Informix
13 2 (0.085%) Big Data
14 1 (0.042%) PostgreSQL
14 1 (0.042%) SQL Server Analysis Services
14 1 (0.042%) OLAP
Development Applications
1 10 (0.42%) Visual Studio
2 5 (0.21%) MSI
3 4 (0.17%) Oracle Forms
4 3 (0.13%) Git (software)
4 3 (0.13%) Yeoman
5 2 (0.085%) Redmine
5 2 (0.085%) Eclipse
5 2 (0.085%) Bugzilla
5 2 (0.085%) Subversion
5 2 (0.085%) JIRA
6 1 (0.042%) PowerBuilder
6 1 (0.042%) Team Foundation Server
6 1 (0.042%) Mercurial
6 1 (0.042%) Hudson
6 1 (0.042%) GCC
General
1 231 (9.78%) Finance
2 77 (3.26%) Legal
3 76 (3.22%) Retail
4 75 (3.17%) Telecoms
5 69 (2.92%) Law
6 47 (1.99%) Manufacturing
7 35 (1.48%) Banking
8 30 (1.27%) Marketing
9 29 (1.23%) Advertising
9 29 (1.23%) Front Office
10 24 (1.02%) Back Office
10 24 (1.02%) Financial Institution
11 18 (0.76%) Games
12 16 (0.68%) Pharmaceutical
13 14 (0.59%) German Language
14 9 (0.38%) French Language
15 8 (0.34%) Publishing
16 7 (0.30%) Electronics
16 7 (0.30%) Aerospace
17 6 (0.25%) Automotive
Libraries, Frameworks & Software Standards
1 35 (1.48%) HTML
2 32 (1.35%) .NET
3 20 (0.85%) CSS
4 18 (0.76%) Web Services
5 17 (0.72%) Software Packaging
6 13 (0.55%) ASP.NET
7 9 (0.38%) COM
8 7 (0.30%) XML
8 7 (0.30%) LAMP
9 5 (0.21%) FIX Protocol
10 3 (0.13%) Application Packaging
10 3 (0.13%) JSP
10 3 (0.13%) Java RMI
10 3 (0.13%) SGML
10 3 (0.13%) X-Windows
10 3 (0.13%) XSLT
11 2 (0.085%) Flash
11 2 (0.085%) HTML5
12 1 (0.042%) OpenCV
12 1 (0.042%) jQuery
Miscellaneous
1 187 (7.91%) Blackberry
2 117 (4.95%) Analytical Skills
3 90 (3.81%) Computer Science
4 70 (2.96%) iPhone
5 61 (2.58%) Video Conferencing
6 50 (2.12%) Management Information System
7 46 (1.95%) iPad
8 43 (1.82%) Fat Client
8 43 (1.82%) Thin Client
9 39 (1.65%) Data Centre
10 33 (1.40%) Hedge funds
11 31 (1.31%) EPoS
12 29 (1.23%) Mathematics
13 26 (1.10%) Clustering
14 22 (0.93%) Statistics
15 15 (0.63%) Smartphone
15 15 (0.63%) Client/Server
16 13 (0.55%) Handset
16 13 (0.55%) Replication
16 13 (0.55%) User Experience
Operating Systems
1 1772 (74.99%) Windows
2 722 (30.55%) Windows 7
3 629 (26.62%) Windows Server 2008
4 467 (19.76%) Windows 8
5 436 (18.45%) Windows Server 2012
6 308 (13.03%) Windows XP
7 281 (11.89%) Windows Server 2003
8 202 (8.55%) Linux
9 111 (4.70%) Mac OS X
10 92 (3.89%) Android
11 89 (3.77%) Windows Vista
12 79 (3.34%) Apple iOS
13 35 (1.48%) UNIX
14 33 (1.40%) Red Hat Enterprise Linux
15 32 (1.35%) Mac OS
16 30 (1.27%) CentOS
17 26 (1.10%) Windows 2000 Server
17 26 (1.10%) Ubuntu
18 21 (0.89%) Debian
19 10 (0.42%) Windows Phone
Processes & Methodologies
1 393 (16.63%) ITIL
2 121 (5.12%) Service Delivery
3 85 (3.60%) Service Management
4 78 (3.30%) Incident Management
5 77 (3.26%) Time Management
6 74 (3.13%) CRM
7 70 (2.96%) Problem Management
8 60 (2.54%) Change Management
9 57 (2.41%) Disaster Recovery
9 57 (2.41%) Line Management
10 53 (2.24%) ERP
11 46 (1.95%) Mentoring
12 45 (1.90%) Asset Management
13 43 (1.82%) Project Management
14 39 (1.65%) Change Control
15 37 (1.57%) Network Management
16 33 (1.40%) Kalman Filter
17 32 (1.35%) Configuration Management
18 30 (1.27%) Migration
19 29 (1.23%) E-Commerce
Programming Languages
1 276 (11.68%) SQL
2 83 (3.51%) PowerShell
3 40 (1.69%) C
4 29 (1.23%) Perl
5 28 (1.18%) C#
6 24 (1.02%) Java
7 21 (0.89%) VB
8 16 (0.68%) JavaScript
9 15 (0.63%) T-SQL
10 13 (0.55%) PHP
11 12 (0.51%) VBScript
12 11 (0.47%) Bash Shell
13 10 (0.42%) VBA
14 9 (0.38%) Python
15 7 (0.30%) C++
16 6 (0.25%) PL/SQL
17 3 (0.13%) VB.NET
18 2 (0.085%) Apex Code
18 2 (0.085%) Shell Script
18 2 (0.085%) R
Qualifications
1 262 (11.09%) Degree
2 256 (10.83%) Microsoft Certification
3 130 (5.50%) MCP
4 128 (5.42%) MCSE
5 96 (4.06%) MCSA
6 84 (3.55%) MCITP
7 70 (2.96%) A+ Certification
8 67 (2.84%) Cisco Certification
9 66 (2.79%) CCNA
10 50 (2.12%) ITIL Certification
11 49 (2.07%) Network+ Certification
12 41 (1.74%) Security Cleared
13 34 (1.44%) MCTS
14 22 (0.93%) VMware Certified Professional (VCP)
14 22 (0.93%) PhD
15 21 (0.89%) SC Cleared
16 16 (0.68%) ITIL Foundation Certificate
17 15 (0.63%) MCDST
17 15 (0.63%) HND
18 12 (0.51%) Citrix Certification
Quality Assurance & Compliance
1 272 (11.51%) SLA
2 21 (0.89%) ISO/IEC 27001
3 15 (0.63%) QA
4 7 (0.30%) PCI DSS
5 3 (0.13%) Sarbanes-Oxley
6 2 (0.085%) 21 CFR Part 11
6 2 (0.085%) GMP
7 1 (0.042%) ISO 9001
7 1 (0.042%) HL7
7 1 (0.042%) DICOM
System Software
1 1221 (51.67%) Active Directory
2 422 (17.86%) VMware Infrastructure
3 261 (11.05%) Hyper-V
4 89 (3.77%) vSphere
5 72 (3.05%) XenApp
6 67 (2.84%) VMware ESX
7 49 (2.07%) Terminal Services
8 37 (1.57%) VMware Workstation
9 27 (1.14%) VMware ESXi
10 20 (0.85%) XenDesktop
11 15 (0.63%) XenServer
12 14 (0.59%) IMail Server
13 12 (0.51%) VMware Server
14 9 (0.38%) Terminal Server
15 7 (0.30%) Firmware
16 4 (0.17%) Microsoft App-V
16 4 (0.17%) Citrix Presentation Server
16 4 (0.17%) Xen
17 3 (0.13%) Microsoft Virtual Server
17 3 (0.13%) KVM
Systems Management
1 103 (4.36%) SCCM
2 56 (2.37%) Backup Exec
3 20 (0.85%) Norton AntiVirus
4 19 (0.80%) SCOM
4 19 (0.80%) WSUS
5 10 (0.42%) SCVMM
6 9 (0.38%) Symantec Endpoint Protection
7 7 (0.30%) ARCserve
8 6 (0.25%) McAfee ePO
9 5 (0.21%) Casper Suite
10 4 (0.17%) Graphite
10 4 (0.17%) Nagios
11 3 (0.13%) NetBackup
11 3 (0.13%) HP NNM
11 3 (0.13%) HP Data Protector
11 3 (0.13%) HP SIM
12 2 (0.085%) FortiGate
12 2 (0.085%) Tivoli Storage Manager
13 1 (0.042%) Control-M
13 1 (0.042%) ZABBIX
Vendors
1 1172 (49.60%) Microsoft
2 613 (25.94%) VMware
3 341 (14.43%) Citrix
4 214 (9.06%) Cisco
5 125 (5.29%) HP
6 101 (4.27%) Apple
7 77 (3.26%) Dell
8 62 (2.62%) Avaya
9 61 (2.58%) Symantec
10 42 (1.78%) Google
11 41 (1.74%) Red Hat
11 41 (1.74%) Oracle
11 41 (1.74%) Veeam
12 32 (1.35%) Sophos
13 29 (1.23%) Bloomberg
14 26 (1.10%) McAfee
14 26 (1.10%) Lotus
15 24 (1.02%) Mitel
15 24 (1.02%) Polycom
16 23 (0.97%) Adobe
Banbury, Oxfordshire
Ascent People Ltd
Salary: £60000 - £70000 per annum + Pension, Bonus, Car Bens
Posted: 5 hours ago
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £28000 per annum
Posted: 9 hours ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: 9 hours ago
Guildford, Surrey
Ashdown IT
Salary: £32000 per annum + £4600 car allowance & benefits
Posted: 9 hours ago
Bournemouth, Dorset
Bournemouth Water
Posted: 9 hours ago
London
Etech Partners
Salary: Up to £25,000 per annum + Benefits
Posted: 9 hours ago
London
Oho Group Ltd.
Salary: £25k - 30k per year + bonus, shares, healthcare
Posted: 9 hours ago
Maidenhead, Berkshire
Austin Fraser
Salary: £20000.00 - £25000.00 per annum + Excellent benefits
Posted: 10 hours ago
South East London
Senitor Associates
Salary: £22000 - £25000 per annum + Large Pension
Posted: 10 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £40,000 per annum
Posted: 11 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: 11 hours ago
Salisbury, Wiltshire
Reed Technology
Salary: £20000 - £23000 per annum + benefits
Posted: 11 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £17500 per annum + Benefits
Posted: 12 hours ago
City, London
Websense Recruit Ltd
Salary: £18,000 - £22,000 per annum
Posted: 13 hours ago
Croydon, Surrey
Reed Technology
Salary: £30000 - £35000 per annum
Posted: 13 hours ago
City, London
ninesharp
Salary: £22000 - £30000 per annum + Excellent Benefits
Posted: 13 hours ago
West London
Blue Glue
Salary: From £20,000 to £25,000 per annum
Posted: 16 hours ago
London
Give-A-Grad-A-Go Ltd
Salary: £25k - 30k per year
Posted: 17 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £100 - £140 per annum
Posted: 17 hours ago
City, London
Reed Technology
Salary: £22000 - £25000 per annum
Posted: 17 hours ago