The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
IT Support
Rank 257 328 349
Rank change year-on-year
+71 +21
Permanent jobs requiring an IT Support 1263 810 843
As % of all permanent IT jobs located in the UK 1.09% 0.76% 0.72%
As % of the Job Titles category 1.15% 0.81% 0.76%
Number of salaries quoted 1091 720 719
Average salary £26,000 £25,000 £27,000
Average salary % change year-on-year
+4.00% -7.40%
90% offered a salary of more than £20,000 £19,000 £20,000
10% offered a salary of more than £37,500 £40,000 £40,000
UK excluding London average salary £24,750 £23,500 £26,000
% change year-on-year
+5.31% -9.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109894 100240 111143
As % of all permanent IT jobs located in the UK 94.42% 94.24% 95.13%
Number of salaries quoted 88890 83088 94915
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 29 August 2014 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 1169 £25,500 +2.00% 151
London +113 384 £29,000 +5.45% 39
South East +30 324 £25,000 +4.16% 38
East of England -17 103 £26,000 +15.55% 17
City of London +48 101 £28,500 +5.55% 15
Yorkshire +10 92 £23,500 +17.50% 10
South West +27 88 £22,250 +11.25% 18
North West +20 83 £23,500 -2.00% 14
Berkshire +23 67 £25,750 -2.27% 5
Hampshire -35 67 £23,000 -2.12% 7
West Yorkshire +9 63 £22,500 +12.50% 6
Scotland +15 57 £28,750 +4.54% 6
West Midlands -8 52 £25,000 -2.91% 6
Manchester +12 47 £22,000 -18.51% 7
Surrey 0 45 £25,000 -1.47% 7
Leeds +5 44 £22,500 +9.75% 2
Buckinghamshire +20 41 £25,000 +4.16% 5
East Midlands -6 40 £24,750 -17.50% 6
Oxfordshire +7 36 £24,000 +5.49% 8
Hertfordshire -25 36 £30,500 +69.44% 4
Southampton +1 33 £25,000 +4.16% 1
Kent +15 32 £25,000 -3.84% 3
Cheshire +4 26 £24,250 +1.12% 5
Cambridgeshire -9 26 £26,000 -5.45% 6
West Sussex +11 25 £20,000 -20.00% 2
Dorset +14 23 £19,500 +4.00% 2
Edinburgh +6 23 £30,750 +23.00% 2
Cambridge -3 23 £26,000 -25.71% 4
Wiltshire +7 20 £23,500 +23.68% 6
Essex +16 19 £22,750 -30.00% 3

IT Support
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1779 (75.70%) Windows
2 1186 (50.47%) Microsoft
3 1154 (49.11%) Active Directory
4 837 (35.62%) MS Office
5 753 (32.04%) Windows 7
6 724 (30.81%) MS Excel
7 687 (29.23%) MS Exchange
8 674 (28.68%) Windows Server 2008
9 580 (24.68%) VMware
10 448 (19.06%) Windows XP
11 427 (18.17%) ITIL
12 413 (17.57%) Windows Server 2003
13 386 (16.43%) VMware Infrastructure
14 360 (15.32%) TCP/IP
15 345 (14.68%) SQL
16 344 (14.64%) Microsoft Certification
17 340 (14.47%) Citrix
18 334 (14.21%) DNS
18 334 (14.21%) Firewall
19 317 (13.49%) Windows Server 2012
20 296 (12.60%) Cisco
21 291 (12.38%) SQL Server
22 276 (11.74%) Degree
23 255 (10.85%) DHCP
24 248 (10.55%) Exchange Server 2010
25 247 (10.51%) Windows 8
26 245 (10.43%) Finance
27 237 (10.09%) LAN
27 237 (10.09%) Linux
28 228 (9.70%) VPN

IT Support
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 687 (29.23%) MS Exchange
2 248 (10.55%) Exchange Server 2010
3 161 (6.85%) SharePoint
4 145 (6.17%) Exchange Server 2007
5 98 (4.17%) IIS
6 81 (3.45%) Exchange Server 2013
7 77 (3.28%) Lync
8 59 (2.51%) Exchange Server 2003
9 57 (2.43%) Blackberry Enterprise Server
10 28 (1.19%) IBM Notes
11 25 (1.06%) SharePoint 2013
12 13 (0.55%) CMS
13 12 (0.51%) SharePoint 2010
13 12 (0.51%) SharePoint Server
14 11 (0.47%) WorkSite
14 11 (0.47%) Apache
15 9 (0.38%) GroupWise
16 7 (0.30%) Office Communications Server
16 7 (0.30%) Tomcat
17 6 (0.26%) Confluence
Applications
1 837 (35.62%) MS Office
2 724 (30.81%) MS Excel
3 34 (1.45%) MS PowerPoint
4 11 (0.47%) MS Visio
5 5 (0.21%) Photoshop
6 4 (0.17%) AutoCAD
7 3 (0.13%) S-PLUS
7 3 (0.13%) Maya
7 3 (0.13%) Adobe Illustrator
7 3 (0.13%) InDesign
7 3 (0.13%) Adobe After Effects
7 3 (0.13%) Acrobat
7 3 (0.13%) MS Project
7 3 (0.13%) Final Cut Pro
8 1 (0.043%) Spreadsheet
Business Applications
1 14 (0.60%) Dynamics CRM
2 9 (0.38%) Dynamics AX
2 9 (0.38%) Dynamics NAV
3 6 (0.26%) Line 500
4 5 (0.21%) Google Analytics
4 5 (0.21%) Movex
4 5 (0.21%) Sage 200
5 4 (0.17%) SAP Business One
5 4 (0.17%) Dynamics GP
6 3 (0.13%) Bond Adapt
6 3 (0.13%) Visualfiles
6 3 (0.13%) IntelliMatch
7 2 (0.085%) Magento
7 2 (0.085%) Cognos TM1
8 1 (0.043%) Exchequer
8 1 (0.043%) Global One
8 1 (0.043%) Summit
8 1 (0.043%) Misys Midas
8 1 (0.043%) 3000 Xtra
8 1 (0.043%) SAP Oil and Gas
Cloud Services
1 108 (4.60%) Office 365
2 20 (0.85%) Microsoft Azure
3 15 (0.64%) SaaS
4 14 (0.60%) Amazon AWS
5 8 (0.34%) Google Apps
6 6 (0.26%) Cloud Computing
7 2 (0.085%) Route 53
7 2 (0.085%) Amazon ELB
8 1 (0.043%) Amazon EC2
8 1 (0.043%) Taleo
8 1 (0.043%) PaaS
Communications & Networking
1 360 (15.32%) TCP/IP
2 334 (14.21%) DNS
2 334 (14.21%) Firewall
3 255 (10.85%) DHCP
4 237 (10.09%) LAN
5 228 (9.70%) VPN
6 211 (8.98%) WAN
7 137 (5.83%) SAN
8 125 (5.32%) VoIP
9 114 (4.85%) Internet
10 91 (3.87%) Wireless
11 41 (1.74%) NAS
12 40 (1.70%) Wi-Fi
13 35 (1.49%) VLAN
13 35 (1.49%) iSCSI
14 28 (1.19%) Intranet
15 27 (1.15%) ADSL
16 24 (1.02%) Ethernet
17 22 (0.94%) Cisco ASA
18 20 (0.85%) Network Security
Database & Business Intelligence
1 291 (12.38%) SQL Server
2 55 (2.34%) SQL Server 2008
3 34 (1.45%) SQL Server 2005
4 32 (1.36%) Crystal Reports
5 25 (1.06%) SQL Server 2012
6 17 (0.72%) MySQL
7 16 (0.68%) MS Access
8 15 (0.64%) Relational Database
9 9 (0.38%) SQL Server Reporting Services
10 8 (0.34%) PostgreSQL
11 5 (0.21%) Oracle Database
12 4 (0.17%) MaxDB
12 4 (0.17%) Oracle Reports
12 4 (0.17%) DB2
13 3 (0.13%) SQL Server 2000
14 2 (0.085%) FileMaker
14 2 (0.085%) RDBMS
14 2 (0.085%) BusinessObjects
14 2 (0.085%) MarkLogic
15 1 (0.043%) Big Data
Development Applications
1 14 (0.60%) Visual Studio
2 9 (0.38%) JIRA
3 4 (0.17%) SQL Server Management Studio (SSMS)
4 2 (0.085%) Jenkins
4 2 (0.085%) LabVIEW
4 2 (0.085%) Subversion
4 2 (0.085%) Maven
5 1 (0.043%) Toad
5 1 (0.043%) Dreamweaver
General
1 245 (10.43%) Finance
2 89 (3.79%) Retail
3 84 (3.57%) Telecoms
4 60 (2.55%) Legal
5 47 (2.00%) Advertising
6 43 (1.83%) Law
7 38 (1.62%) Marketing
8 34 (1.45%) Banking
8 34 (1.45%) Manufacturing
9 27 (1.15%) Back Office
10 23 (0.98%) Financial Institution
11 22 (0.94%) French Language
11 22 (0.94%) German Language
12 16 (0.68%) Italian Language
13 15 (0.64%) Pharmaceutical
14 13 (0.55%) Spanish Language
15 11 (0.47%) Front Office
16 8 (0.34%) Aerospace
16 8 (0.34%) Publishing
17 7 (0.30%) Games
Libraries, Frameworks & Software Standards
1 40 (1.70%) Software Packaging
2 38 (1.62%) HTML
3 32 (1.36%) .NET
4 24 (1.02%) XML
5 21 (0.89%) Web Services
6 18 (0.77%) CSS
7 17 (0.72%) LAMP
8 16 (0.68%) COM
9 9 (0.38%) ASP.NET
9 9 (0.38%) Middleware
10 8 (0.34%) XSLT
11 4 (0.17%) WSDL
11 4 (0.17%) JSP
11 4 (0.17%) WebCenter
11 4 (0.17%) SAP Basis
12 2 (0.085%) ASP.NET Web Forms
12 2 (0.085%) ATL
12 2 (0.085%) J2EE
12 2 (0.085%) WAP
12 2 (0.085%) Hibernate
Miscellaneous
1 170 (7.23%) Blackberry
2 92 (3.91%) Computer Science
3 75 (3.19%) iPhone
4 48 (2.04%) Management Information System
5 41 (1.74%) Hedge funds
6 39 (1.66%) EPoS
7 31 (1.32%) iPad
8 29 (1.23%) Video Conferencing
9 23 (0.98%) Fat Client
9 23 (0.98%) Thin Client
9 23 (0.98%) PDA
10 22 (0.94%) Client/Server
10 22 (0.94%) Mathematics
11 20 (0.85%) Clustering
12 16 (0.68%) Replication
13 12 (0.51%) Statistics
14 11 (0.47%) Kindle
15 9 (0.38%) Open Source
15 9 (0.38%) Smartphone
16 7 (0.30%) Life Science
Operating Systems
1 1779 (75.70%) Windows
2 753 (32.04%) Windows 7
3 674 (28.68%) Windows Server 2008
4 448 (19.06%) Windows XP
5 413 (17.57%) Windows Server 2003
6 317 (13.49%) Windows Server 2012
7 247 (10.51%) Windows 8
8 237 (10.09%) Linux
9 104 (4.43%) Mac OS X
10 81 (3.45%) Windows Vista
11 55 (2.34%) Android
12 52 (2.21%) Mac OS
13 47 (2.00%) UNIX
14 43 (1.83%) Apple iOS
15 23 (0.98%) Windows 2000 Server
16 17 (0.72%) Solaris
17 14 (0.60%) Ubuntu
17 14 (0.60%) CentOS
18 11 (0.47%) Red Hat Enterprise Linux
18 11 (0.47%) Windows 2000
Processes & Methodologies
1 427 (18.17%) ITIL
2 109 (4.64%) Disaster Recovery
3 107 (4.55%) Service Delivery
4 78 (3.32%) Service Management
5 75 (3.19%) CRM
6 67 (2.85%) Asset Management
7 66 (2.81%) Incident Management
8 64 (2.72%) Change Management
9 48 (2.04%) Time Management
10 47 (2.00%) ERP
11 44 (1.87%) Project Management
12 38 (1.62%) Problem Management
13 32 (1.36%) Change Control
14 29 (1.23%) E-Commerce
15 28 (1.19%) Continuous Improvement
16 27 (1.15%) Document Management
17 23 (0.98%) Mobile Device Management
18 22 (0.94%) Root Cause Analysis
18 22 (0.94%) Kalman Filter
18 22 (0.94%) Configuration Management
Programming Languages
1 345 (14.68%) SQL
2 71 (3.02%) PowerShell
3 48 (2.04%) Perl
4 36 (1.53%) Java
5 34 (1.45%) JavaScript
6 32 (1.36%) C
7 29 (1.23%) Python
8 28 (1.19%) C#
9 25 (1.06%) VB
10 22 (0.94%) PHP
11 17 (0.72%) Bash Shell
12 14 (0.60%) T-SQL
12 14 (0.60%) Shell Script
13 12 (0.51%) VBScript
14 9 (0.38%) PL/SQL
15 8 (0.34%) VBA
16 5 (0.21%) C++
16 5 (0.21%) VB.NET
17 4 (0.17%) ABAP
18 3 (0.13%) Ruby
Qualifications
1 344 (14.64%) Microsoft Certification
2 276 (11.74%) Degree
3 214 (9.11%) MCSE
4 140 (5.96%) MCP
5 122 (5.19%) Cisco Certification
6 115 (4.89%) MCITP
7 112 (4.77%) MCSA
8 97 (4.13%) CCNA
9 67 (2.85%) ITIL Certification
10 61 (2.60%) MCTS
11 51 (2.17%) Security Cleared
12 34 (1.45%) SC Cleared
13 28 (1.19%) VMware Certified Professional (VCP)
14 23 (0.98%) A+ Certification
14 23 (0.98%) PhD
15 20 (0.85%) CCA
15 20 (0.85%) Citrix Certification
16 18 (0.77%) HND
17 16 (0.68%) MCDST
18 14 (0.60%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 194 (8.26%) SLA
2 16 (0.68%) ISO 9001
3 15 (0.64%) QA
4 10 (0.43%) HL7
4 10 (0.43%) ISO/IEC 27001
5 6 (0.26%) DICOM
5 6 (0.26%) Sarbanes-Oxley
6 5 (0.21%) COBIT
7 2 (0.085%) JSP 440
8 1 (0.043%) PCI DSS
8 1 (0.043%) BS7799
System Software
1 1154 (49.11%) Active Directory
2 386 (16.43%) VMware Infrastructure
3 211 (8.98%) Hyper-V
4 96 (4.09%) VMware ESX
5 64 (2.72%) XenApp
6 51 (2.17%) vSphere
7 37 (1.57%) Terminal Services
8 36 (1.53%) VMware ESXi
9 33 (1.40%) VMware Workstation
10 21 (0.89%) XenDesktop
11 14 (0.60%) Xen
12 13 (0.55%) Terminal Server
13 9 (0.38%) Microsoft Virtual Server
14 8 (0.34%) Samba
14 8 (0.34%) NFS
14 8 (0.34%) GPFS
14 8 (0.34%) XenServer
15 7 (0.30%) UAG
15 7 (0.30%) IMail Server
16 5 (0.21%) VMware Server
Systems Management
1 82 (3.49%) SCCM
2 66 (2.81%) Backup Exec
3 39 (1.66%) WSUS
4 24 (1.02%) Norton AntiVirus
5 21 (0.89%) NetBackup
6 13 (0.55%) SCOM
7 9 (0.38%) Nagios
8 8 (0.34%) DameWare
8 8 (0.34%) Bcfg2
9 7 (0.30%) Symantec Enterprise Vault
10 4 (0.17%) Cisco UCCX
10 4 (0.17%) Cisco CUCM
10 4 (0.17%) ZENworks
11 3 (0.13%) Systems Management Server (SMS)
11 3 (0.13%) SCVMM
12 2 (0.085%) CA Wily
12 2 (0.085%) HP SIM
12 2 (0.085%) Puppet
12 2 (0.085%) ARCserve
12 2 (0.085%) CA Spectrum
Vendors
1 1186 (50.47%) Microsoft
2 580 (24.68%) VMware
3 340 (14.47%) Citrix
4 296 (12.60%) Cisco
5 151 (6.43%) Apple
6 144 (6.13%) HP
7 96 (4.09%) Symantec
8 67 (2.85%) Dell
9 55 (2.34%) Oracle
10 41 (1.74%) Avaya
11 40 (1.70%) Juniper
12 36 (1.53%) Adobe
13 34 (1.45%) NetApp
14 30 (1.28%) Lotus
14 30 (1.28%) IBM
15 27 (1.15%) EMC
15 27 (1.15%) SAP
16 25 (1.06%) Sage
17 22 (0.94%) Remedy
17 22 (0.94%) Bloomberg
City, London
Oho Group Ltd.
Salary: £28000 to £33000 per annum - Excellent Benefits and Environment
Posted: 1 hour ago
Wakefield, West Yorkshire
Price Carnell Limited
Salary: From £20,000 to £25,000 per annum + Benefits
Posted: 2 hours ago
London
ARC IT Recruitment Ltd
Salary: £32000 Per Annum plus bonus and benefits
Posted: 3 hours ago
London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 3 hours ago
Wakefield, West Yorkshire
Ashdown IT
Salary: £18000 - £20000 per annum
Posted: 3 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 3 hours ago
Bury St. Edmunds, Suffolk
Simplified Recruitment
Salary: £25,000-£30,000 + Company Van & Benefits
Posted: 3 hours ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: Neg
Posted: 4 hours ago
Beaconsfield, Buckinghamshire
Hot Rec
Salary: £27k - 30k per year + Benefits
Posted: 5 hours ago
Fareham, Hampshire
Ashdown IT
Salary: £19000 - £24000 per annum + benefits
Posted: 5 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £24000 per annum
Posted: 6 hours ago
Newcastle Upon Tyne, Tyne and Wear
Nigel Frank International Ltd
Salary: £12000 - £14000 per annum + 10% Bonus
Posted: 6 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £Neg
Posted: 6 hours ago
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + benefits
Posted: 6 hours ago
Staffordshire
Ashdown IT
Salary: £30000 - £35000 per annum + Benefits
Posted: 8 hours ago
Romford, Essex
Oscar Associates (UK) Ltd
Salary: £24000 - £28000 per annum + Benefits
Posted: 10 hours ago
Coventry, West Midlands (County)
CV Screen Ltd
Salary: Up to £30k plus benefits
Posted: 10 hours ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £35000 - £45000 per annum + Fantastic + prospects
Posted: 10 hours ago
City, London
Senitor Associates
Salary: £22000 - £24000 per annum + great company culture
Posted: 11 hours ago
City, London
Oscar Associates (UK) Ltd
Salary: £13000 - £14000 per annum + Benefits
Posted: Yesterday