The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
IT Support
Rank 255 305 329
Rank change year-on-year
+50 +24
Permanent jobs requiring an IT Support 1216 1087 877
As % of all permanent IT jobs located in the UK 1.10% 0.91% 0.78%
As % of the Job Titles category 1.17% 0.96% 0.83%
Number of salaries quoted 1072 956 780
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £19,500 £19,000 £19,000
10% offered a salary of more than £38,500 £37,500 £40,000
UK excluding London average salary £24,000 £24,000 £24,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104266 112858 106109
As % of all permanent IT jobs located in the UK 94.63% 94.61% 94.74%
Number of salaries quoted 85211 91758 88345
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,896 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 1 May 2015 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 1133 £25,000 - 195
London +50 419 £30,000 - 53
South East +24 316 £25,000 +4.16% 28
North West +21 89 £24,690 +2.87% 28
South West +12 85 £23,000 +4.54% 15
City of London +27 78 £27,500 -8.33% 18
East of England -9 71 £26,000 +4.00% 20
Berkshire +22 69 £27,500 +7.84% 9
Yorkshire +14 69 £22,500 +6.68% 20
Hampshire -20 58 £22,500 -1.09% 6
Surrey +16 53 £26,250 +7.14% 5
West Yorkshire +23 46 £22,500 +7.14% 12
Manchester +14 46 £24,500 +6.52% 12
East Midlands +7 40 £21,750 -11.22% 11
Scotland +37 39 £22,500 -23.72% 11
West Midlands -16 39 £24,000 +10.34% 17
Oxfordshire +5 36 £22,000 -4.34% 3
Reading +19 35 £22,500 -23.72% 6
Hertfordshire -10 32 £27,500 - 6
East Sussex +15 30 £26,000 -3.70% 1
West Sussex +6 25 £27,500 +19.56% 1
Leeds +5 24 £21,825 +3.48% 7
Kent +27 23 £22,500 -4.25%
Buckinghamshire +7 22 £21,250 -5.55% 3
Brighton +7 22 £25,000 -13.79% 1
Gloucestershire -7 21 £23,000 +6.97% 4
Guildford +12 19 £25,000 +4.16% 3
Bristol -3 19 £24,000 +9.09% 4
Wiltshire +7 18 £23,000 -23.33% 1
Cheshire +4 18 £25,000 -7.40% 8

IT Support
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1872 (75.82%) Windows
2 1272 (51.52%) Microsoft
3 1269 (51.40%) Active Directory
4 836 (33.86%) MS Office
5 800 (32.40%) MS Excel
6 775 (31.39%) Windows 7
7 704 (28.51%) Windows Server 2008
8 659 (26.69%) MS Exchange
9 651 (26.37%) VMware
10 494 (20.01%) ITIL
11 457 (18.51%) Citrix
12 431 (17.46%) VMware Infrastructure
13 422 (17.09%) Windows Server 2012
14 378 (15.31%) Windows Server 2003
15 360 (14.58%) Windows 8
16 356 (14.42%) Windows XP
17 344 (13.93%) TCP/IP
18 338 (13.69%) Degree
19 336 (13.61%) Firewall
20 327 (13.24%) Finance
21 312 (12.64%) DNS
22 300 (12.15%) Microsoft Certification
23 286 (11.58%) Cisco
24 283 (11.46%) LAN
25 271 (10.98%) DHCP
25 271 (10.98%) SQL
26 263 (10.65%) Linux
27 259 (10.49%) WAN
28 253 (10.25%) VPN
29 245 (9.92%) Exchange Server 2010

IT Support
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 659 (26.69%) MS Exchange
2 245 (9.92%) Exchange Server 2010
3 146 (5.91%) SharePoint
4 125 (5.06%) Exchange Server 2007
5 95 (3.85%) Exchange Server 2013
6 83 (3.36%) Exchange Server 2003
7 75 (3.04%) Lync
8 64 (2.59%) IIS
9 57 (2.31%) Blackberry Enterprise Server
10 42 (1.70%) IBM Notes
11 37 (1.50%) Apache
12 24 (0.97%) WorkSite
13 20 (0.81%) SharePoint 2013
13 20 (0.81%) SharePoint 2010
14 16 (0.65%) Tomcat
14 16 (0.65%) Lotus Domino
15 15 (0.61%) CMS
16 7 (0.28%) Moodle
17 6 (0.24%) Office Communications Server
18 5 (0.20%) nginx
Applications
1 836 (33.86%) MS Office
2 800 (32.40%) MS Excel
3 38 (1.54%) MS PowerPoint
4 12 (0.49%) Adobe Creative Suite
5 9 (0.36%) Spreadsheet
5 9 (0.36%) AutoCAD
6 8 (0.32%) MS Visio
7 5 (0.20%) MS Project
7 5 (0.20%) Photoshop
8 4 (0.16%) Adobe Illustrator
9 3 (0.12%) Acrobat
10 2 (0.081%) SOLIDWORKS
11 1 (0.041%) MicroStation
11 1 (0.041%) S-PLUS
11 1 (0.041%) InDesign
Business Applications
1 15 (0.61%) Dynamics CRM
2 6 (0.24%) Dynamics NAV
3 4 (0.16%) Dynamics AX
3 4 (0.16%) Visualfiles
4 2 (0.081%) SAP Oil and Gas
4 2 (0.081%) Cognos TM1
4 2 (0.081%) GoldMine
4 2 (0.081%) Epicor Vantage
4 2 (0.081%) Magento
4 2 (0.081%) Remedy ITSM
5 1 (0.041%) thinkFolio
5 1 (0.041%) SAP ERP
5 1 (0.041%) Line 500
5 1 (0.041%) Sage 1000
5 1 (0.041%) Fredhopper
5 1 (0.041%) Markit EDM
5 1 (0.041%) Sage 50
5 1 (0.041%) Oracle Payables
5 1 (0.041%) Retail-J
5 1 (0.041%) Line 50
Cloud Services
1 146 (5.91%) Office 365
2 27 (1.09%) Google Apps
3 19 (0.77%) SaaS
3 19 (0.77%) Amazon AWS
4 16 (0.65%) Microsoft Azure
5 6 (0.24%) Google Drive
6 4 (0.16%) Mimecast
6 4 (0.16%) Cloud Computing
7 3 (0.12%) Amazon EC2
7 3 (0.12%) IaaS
7 3 (0.12%) PaaS
7 3 (0.12%) Symantec.cloud
8 2 (0.081%) Dropbox
8 2 (0.081%) Amazon S3
9 1 (0.041%) OneDrive
9 1 (0.041%) Yammer
Communications & Networking
1 344 (13.93%) TCP/IP
2 336 (13.61%) Firewall
3 312 (12.64%) DNS
4 283 (11.46%) LAN
5 271 (10.98%) DHCP
6 259 (10.49%) WAN
7 253 (10.25%) VPN
8 169 (6.84%) Internet
9 127 (5.14%) SAN
10 124 (5.02%) VoIP
11 113 (4.58%) Wireless
12 55 (2.23%) Wi-Fi
13 45 (1.82%) Intranet
13 45 (1.82%) VLAN
14 36 (1.46%) ADSL
15 33 (1.34%) SMTP
16 27 (1.09%) Cisco ASA
16 27 (1.09%) NAS
17 23 (0.93%) WLAN
18 22 (0.89%) Cisco IOS
Database & Business Intelligence
1 227 (9.19%) SQL Server
2 43 (1.74%) SQL Server 2008
3 24 (0.97%) SQL Server 2005
4 21 (0.85%) MySQL
5 20 (0.81%) Crystal Reports
6 13 (0.53%) SQL Server 2012
6 13 (0.53%) SQL Server Reporting Services
7 7 (0.28%) Relational Database
8 5 (0.20%) SQL Server Integration Services
9 3 (0.12%) Oracle Database
9 3 (0.12%) Oracle Discoverer
10 1 (0.041%) QlikView
10 1 (0.041%) MS Access
10 1 (0.041%) OLAP
10 1 (0.041%) RDBMS
10 1 (0.041%) SAP BW
10 1 (0.041%) InterBase
Development Applications
1 9 (0.36%) Visual Studio
2 7 (0.28%) Team Foundation Server
3 6 (0.24%) MSI
4 4 (0.16%) JIRA
4 4 (0.16%) Bugzilla
4 4 (0.16%) Oracle Forms
5 3 (0.12%) Git (software)
5 3 (0.12%) Subversion
6 2 (0.081%) QuickTest Pro
6 2 (0.081%) LoadRunner
6 2 (0.081%) Eclipse
6 2 (0.081%) Redmine
6 2 (0.081%) Visual Studio Tools for Office
6 2 (0.081%) Atlassian Bamboo
7 1 (0.041%) Hudson
General
1 327 (13.24%) Finance
2 108 (4.37%) Telecoms
3 96 (3.89%) Legal
4 71 (2.88%) Law
5 64 (2.59%) Retail
6 53 (2.15%) Banking
7 48 (1.94%) Financial Institution
8 45 (1.82%) Manufacturing
9 43 (1.74%) Back Office
10 38 (1.54%) Advertising
11 37 (1.50%) Front Office
11 37 (1.50%) Marketing
11 37 (1.50%) Games
12 22 (0.89%) German Language
13 15 (0.61%) Pharmaceutical
13 15 (0.61%) Publishing
14 12 (0.49%) Automotive
15 10 (0.41%) French Language
16 7 (0.28%) Italian Language
16 7 (0.28%) Billing
Libraries, Frameworks & Software Standards
1 33 (1.34%) .NET
2 28 (1.13%) Software Packaging
3 20 (0.81%) XML
4 19 (0.77%) ASP.NET
5 18 (0.73%) HTML
6 12 (0.49%) Web Services
7 9 (0.36%) COM
8 7 (0.28%) ASP.NET MVC
8 7 (0.28%) LAMP
9 6 (0.24%) FIX Protocol
10 3 (0.12%) XSL
10 3 (0.12%) Middleware
11 2 (0.081%) Application Packaging
11 2 (0.081%) X-Windows
11 2 (0.081%) CSS
11 2 (0.081%) EDI
11 2 (0.081%) HTML5
12 1 (0.041%) JSP
12 1 (0.041%) JCE
12 1 (0.041%) Windows SharePoint Services
Miscellaneous
1 213 (8.63%) Blackberry
2 131 (5.31%) Computer Science
3 112 (4.54%) Analytical Skills
4 60 (2.43%) Thin Client
4 60 (2.43%) Fat Client
5 52 (2.11%) Management Information System
6 50 (2.03%) iPhone
7 48 (1.94%) Video Conferencing
8 43 (1.74%) Hedge funds
9 37 (1.50%) Mathematics
10 35 (1.42%) iPad
11 22 (0.89%) NHS
12 21 (0.85%) EPoS
13 18 (0.73%) User Experience
14 15 (0.61%) Open Source
14 15 (0.61%) Smartphone
14 15 (0.61%) CCTV
15 14 (0.57%) Statistics
15 14 (0.57%) Enterprise Software
16 13 (0.53%) Foreign Exchange (FX)
Operating Systems
1 1872 (75.82%) Windows
2 775 (31.39%) Windows 7
3 704 (28.51%) Windows Server 2008
4 422 (17.09%) Windows Server 2012
5 378 (15.31%) Windows Server 2003
6 360 (14.58%) Windows 8
7 356 (14.42%) Windows XP
8 263 (10.65%) Linux
9 119 (4.82%) Android
10 117 (4.74%) Mac OS X
11 86 (3.48%) Apple iOS
12 85 (3.44%) Windows Vista
13 66 (2.67%) UNIX
14 36 (1.46%) CentOS
15 28 (1.13%) Red Hat Enterprise Linux
16 26 (1.05%) Mac OS
17 25 (1.01%) Ubuntu
18 22 (0.89%) Solaris
19 21 (0.85%) Debian
20 11 (0.45%) Mac OS X Server
Processes & Methodologies
1 494 (20.01%) ITIL
2 155 (6.28%) Service Delivery
3 91 (3.69%) Incident Management
4 76 (3.08%) Service Management
5 71 (2.88%) Problem Management
6 63 (2.55%) Disaster Recovery
7 54 (2.19%) ERP
8 53 (2.15%) CRM
8 53 (2.15%) Change Management
8 53 (2.15%) Time Management
9 51 (2.07%) Line Management
10 47 (1.90%) Project Management
11 45 (1.82%) Asset Management
12 39 (1.58%) Mentoring
13 33 (1.34%) Document Management
14 31 (1.26%) Configuration Management
15 29 (1.17%) Change Control
16 27 (1.09%) Information Security
17 26 (1.05%) Migration
17 26 (1.05%) Coaching
Programming Languages
1 271 (10.98%) SQL
2 96 (3.89%) PowerShell
3 38 (1.54%) Perl
4 35 (1.42%) VB
5 30 (1.22%) C#
6 27 (1.09%) C
7 25 (1.01%) Python
8 24 (0.97%) VBA
9 17 (0.69%) Java
10 16 (0.65%) VBScript
11 15 (0.61%) PHP
12 10 (0.41%) T-SQL
13 8 (0.32%) VB.NET
13 8 (0.32%) Bash Shell
14 6 (0.24%) JavaScript
15 5 (0.20%) Shell Script
16 3 (0.12%) R
17 2 (0.081%) C++
17 2 (0.081%) PL/SQL
17 2 (0.081%) Apex Code
Qualifications
1 338 (13.69%) Degree
2 300 (12.15%) Microsoft Certification
3 210 (8.51%) MCP
4 158 (6.40%) MCSE
5 101 (4.09%) MCSA
6 96 (3.89%) MCITP
7 88 (3.56%) Cisco Certification
8 78 (3.16%) CCNA
9 50 (2.03%) MCTS
10 38 (1.54%) VMware Certified Professional (VCP)
10 38 (1.54%) ITIL Certification
11 34 (1.38%) A+ Certification
12 32 (1.30%) Security Cleared
13 30 (1.22%) Citrix Certification
14 29 (1.17%) CCA
15 26 (1.05%) ITIL Foundation Certificate
16 22 (0.89%) MCDST
17 21 (0.85%) PhD
18 20 (0.81%) HND
19 15 (0.61%) SC Cleared
Quality Assurance & Compliance
1 237 (9.60%) SLA
2 20 (0.81%) ISO/IEC 27001
3 14 (0.57%) QA
4 7 (0.28%) ISO 9001
5 5 (0.20%) HL7
6 4 (0.16%) 21 CFR Part 11
6 4 (0.16%) GMP
6 4 (0.16%) PCI DSS
7 3 (0.12%) DICOM
8 2 (0.081%) Sarbanes-Oxley
9 1 (0.041%) COBIT
System Software
1 1269 (51.40%) Active Directory
2 431 (17.46%) VMware Infrastructure
3 217 (8.79%) Hyper-V
4 93 (3.77%) XenApp
5 74 (3.00%) vSphere
6 66 (2.67%) VMware ESX
7 37 (1.50%) VMware Workstation
8 28 (1.13%) VMware Server
9 26 (1.05%) Terminal Services
9 26 (1.05%) XenDesktop
10 21 (0.85%) VMware ESXi
11 17 (0.69%) IMail Server
11 17 (0.69%) Terminal Server
12 13 (0.53%) Microsoft App-V
13 8 (0.32%) XenServer
14 6 (0.24%) Microsoft Virtual Server
15 5 (0.20%) MetaFrame
16 4 (0.16%) vCloud
16 4 (0.16%) Citrix Presentation Server
17 3 (0.12%) Firmware
Systems Management
1 93 (3.77%) SCCM
2 54 (2.19%) Backup Exec
3 28 (1.13%) WSUS
4 17 (0.69%) Norton AntiVirus
5 13 (0.53%) HP SIM
6 12 (0.49%) HP NNM
6 12 (0.49%) HP Data Protector
7 11 (0.45%) Symantec Endpoint Protection
8 10 (0.41%) Casper Suite
9 9 (0.36%) SCOM
9 9 (0.36%) FortiGate
10 7 (0.28%) Nagios
11 6 (0.24%) NetBackup
11 6 (0.24%) McAfee ePO
12 5 (0.20%) ZABBIX
12 5 (0.20%) ARCserve
13 4 (0.16%) Opsview
13 4 (0.16%) Zenoss
14 3 (0.12%) SCVMM
14 3 (0.12%) Cisco UCCX
Vendors
1 1272 (51.52%) Microsoft
2 651 (26.37%) VMware
3 457 (18.51%) Citrix
4 286 (11.58%) Cisco
5 180 (7.29%) Apple
6 129 (5.22%) HP
7 80 (3.24%) Symantec
8 60 (2.43%) Dell
9 56 (2.27%) Red Hat
10 51 (2.07%) Avaya
11 49 (1.98%) Google
12 42 (1.70%) Lotus
13 37 (1.50%) Oracle
14 36 (1.46%) Mitel
15 34 (1.38%) Adobe
16 32 (1.30%) NetApp
17 30 (1.22%) Sophos
18 25 (1.01%) SAP
18 25 (1.01%) IBM
19 24 (0.97%) EMC
Warrington, Cheshire
PNG Recruitment Solutions
Salary: £25,000 per annum
Posted: 17 hours ago
City, London
Oho Group Ltd.
Salary: £28000 - £33000 per annum, Benefits Excellent Benefits and Environment
Posted: 2 days ago
Warrington, Cheshire
Senitor Associates
Salary: £34000 per annum
Posted: 2 days ago
City, London
Senitor Associates
Salary: £18000 - £22000 per annum + benefits
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Ashdown IT
Salary: £19000 - £23000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Network ITR
Salary: 27k to 32k per year GBP
Posted: 2 days ago
Cobham, Surrey
Reed Professional Services
Salary: £30000 - £35000 per annum
Posted: 2 days ago
City, London
Twenty Recruitment Group
Salary: From £30,000 to £40,000 per annum up to £40,000 Plus Overtime Bonus a
Posted: 2 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + Bonus+OT+Bens
Posted: 2 days ago
West London
360 Resourcing Solutions
Salary: Market related
Posted: 2 days ago
Devon
DCL Search & Selection
Salary: £30000 - £35000 per annum + Benefits
Posted: 2 days ago
London
Twenty Recruitment Group
Posted: 2 days ago
Merseyside
EasyWebRecruitment.com
Salary: Competitive
Posted: 2 days ago
Aberdeen, Aberdeenshire
Big Red Recruitment
Salary: £28000 per annum + Company Car
Posted: 2 days ago
Farnborough, Hampshire
Reed Professional Services
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 2 days ago
Staffordshire
Senitor Associates
Salary: £22000 - £28000 per annum + Great Company
Posted: 2 days ago
Chesterfield, Derbyshire
Senitor Associates
Salary: £18000 per annum + Great Company
Posted: 2 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Benefits
Posted: 2 days ago
Newport, Gwent
Computer Recruiter Ltd
Salary: £20000 - £25000 Per Annum
Posted: 3 days ago