The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 264 330 353
Rank change year-on-year
+66 +23
Permanent jobs requiring an IT Support 1218 839 831
As % of all permanent IT jobs located in the UK 1.06% 0.79% 0.72%
As % of the Job Titles category 1.13% 0.83% 0.75%
Number of salaries quoted 1066 734 732
Average salary £26,000 £25,000 £27,000
Average salary % change year-on-year
+4.00% -7.40%
90% offered a salary of more than £20,000 £18,000 £20,000
10% offered a salary of more than £37,500 £40,000 £40,000
UK excluding London average salary £25,000 £23,500 £26,000
% change year-on-year
+6.38% -9.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 19 September 2014 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 1135 £26,000 +4.00% 182
London +65 376 £29,500 +7.27% 56
South East +35 314 £25,000 +2.04% 45
City of London +55 100 £28,500 +3.63% 19
South West +20 100 £22,000 +10.00% 16
East of England -25 97 £25,500 +13.33% 12
Yorkshire -4 81 £25,000 +25.00% 6
Hampshire -17 71 £24,125 +0.52% 11
North West +14 69 £22,500 -4.25% 26
Berkshire +17 63 £25,500 +2.00% 2
West Yorkshire +5 59 £25,000 +25.00% 4
West Midlands -5 59 £25,000 - 14
Scotland +2 52 £28,750 +3.60% 7
Surrey -3 42 £25,000 - 8
Buckinghamshire +34 40 £26,500 +10.41% 7
Manchester +19 37 £21,500 -18.86% 14
Oxfordshire +8 36 £24,000 -2.04% 7
Hertfordshire -13 35 £28,250 +56.94% 6
East Midlands +7 33 £23,217 -15.57% 5
Leeds -8 32 £23,500 +8.04% 2
Southampton -2 31 £27,500 -3.50% 3
Edinburgh +7 27 £29,000 +38.09% 2
Somerset +1 26 £20,500 +24.24% 6
West Sussex +6 25 £22,000 -4.34% 2
Cheshire +2 25 £25,000 +4.25% 8
Kent +13 23 £42,500 +70.85% 6
Cambridgeshire -3 23 £26,000 -3.70% 4
Dorset +12 21 £19,000 - 2
Cambridge -8 20 £26,000 -3.70% 2
Wiltshire +18 19 £23,250 +22.36% 5

IT Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1812 (75.25%) Windows
2 1208 (50.17%) Microsoft
3 1177 (48.88%) Active Directory
4 824 (34.22%) MS Office
5 763 (31.69%) Windows 7
6 750 (31.15%) MS Excel
7 682 (28.32%) MS Exchange
8 681 (28.28%) Windows Server 2008
9 605 (25.12%) VMware
10 460 (19.10%) ITIL
11 446 (18.52%) Windows XP
12 413 (17.15%) Windows Server 2003
13 402 (16.69%) VMware Infrastructure
14 363 (15.07%) TCP/IP
15 353 (14.66%) Citrix
15 353 (14.66%) Microsoft Certification
16 349 (14.49%) SQL
16 349 (14.49%) Firewall
17 339 (14.08%) DNS
18 336 (13.95%) Windows Server 2012
19 298 (12.38%) Cisco
20 289 (12.00%) SQL Server
21 287 (11.92%) Degree
22 269 (11.17%) LAN
23 268 (11.13%) Windows 8
24 256 (10.63%) DHCP
24 256 (10.63%) Finance
25 246 (10.22%) WAN
26 238 (9.88%) Linux
26 238 (9.88%) Exchange Server 2010

IT Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 682 (28.32%) MS Exchange
2 238 (9.88%) Exchange Server 2010
3 155 (6.44%) SharePoint
4 142 (5.90%) Exchange Server 2007
5 99 (4.11%) IIS
6 92 (3.82%) Exchange Server 2013
7 76 (3.16%) Lync
8 60 (2.49%) Exchange Server 2003
9 54 (2.24%) Blackberry Enterprise Server
10 28 (1.16%) IBM Notes
11 21 (0.87%) SharePoint 2013
12 14 (0.58%) CMS
13 12 (0.50%) Apache
13 12 (0.50%) SharePoint Server
14 11 (0.46%) WorkSite
15 9 (0.37%) SharePoint 2010
16 6 (0.25%) Office Communications Server
16 6 (0.25%) Lotus Domino
16 6 (0.25%) GroupWise
17 5 (0.21%) Tomcat
Applications
1 824 (34.22%) MS Office
2 750 (31.15%) MS Excel
3 34 (1.41%) MS PowerPoint
4 12 (0.50%) MS Visio
5 6 (0.25%) Photoshop
6 4 (0.17%) AutoCAD
7 3 (0.12%) S-PLUS
7 3 (0.12%) Maya
7 3 (0.12%) Adobe Illustrator
7 3 (0.12%) InDesign
7 3 (0.12%) Adobe After Effects
7 3 (0.12%) MS Project
7 3 (0.12%) Final Cut Pro
8 2 (0.083%) Acrobat
9 1 (0.042%) Spreadsheet
Business Applications
1 13 (0.54%) Dynamics CRM
2 9 (0.37%) Dynamics AX
3 8 (0.33%) Dynamics NAV
4 7 (0.29%) Google Analytics
5 6 (0.25%) Line 500
6 5 (0.21%) Sage 200
6 5 (0.21%) Movex
7 4 (0.17%) Dynamics GP
8 3 (0.12%) Bond Adapt
8 3 (0.12%) SAP Business One
8 3 (0.12%) Visualfiles
8 3 (0.12%) IntelliMatch
9 2 (0.083%) Sage 50
9 2 (0.083%) Cognos TM1
9 2 (0.083%) Magento
10 1 (0.042%) 3000 Xtra
10 1 (0.042%) SAP ERP
10 1 (0.042%) Misys Midas
10 1 (0.042%) ResourceLink
10 1 (0.042%) SAP Oil and Gas
Cloud Services
1 108 (4.49%) Office 365
2 18 (0.75%) Microsoft Azure
3 15 (0.62%) SaaS
4 13 (0.54%) Amazon AWS
5 9 (0.37%) Google Apps
6 7 (0.29%) Cloud Computing
7 2 (0.083%) Route 53
7 2 (0.083%) Amazon ELB
8 1 (0.042%) PaaS
8 1 (0.042%) Taleo
Communications & Networking
1 363 (15.07%) TCP/IP
2 349 (14.49%) Firewall
3 339 (14.08%) DNS
4 269 (11.17%) LAN
5 256 (10.63%) DHCP
6 246 (10.22%) WAN
7 228 (9.47%) VPN
8 147 (6.10%) SAN
9 123 (5.11%) Internet
10 122 (5.07%) VoIP
11 89 (3.70%) Wireless
12 50 (2.08%) Wi-Fi
13 38 (1.58%) VLAN
13 38 (1.58%) NAS
14 34 (1.41%) Intranet
15 30 (1.25%) iSCSI
16 27 (1.12%) Ethernet
16 27 (1.12%) ADSL
17 24 (1.00%) Cisco ASA
18 23 (0.96%) Network Security
Database & Business Intelligence
1 289 (12.00%) SQL Server
2 53 (2.20%) SQL Server 2008
3 33 (1.37%) SQL Server 2005
4 28 (1.16%) Crystal Reports
5 25 (1.04%) SQL Server 2012
6 18 (0.75%) Relational Database
6 18 (0.75%) MS Access
6 18 (0.75%) MySQL
7 9 (0.37%) SQL Server Reporting Services
8 8 (0.33%) PostgreSQL
9 5 (0.21%) Oracle Database
10 4 (0.17%) Oracle Reports
11 2 (0.083%) DB2
11 2 (0.083%) RDBMS
11 2 (0.083%) BusinessObjects
11 2 (0.083%) SQL Server 2000
11 2 (0.083%) MaxDB
11 2 (0.083%) MarkLogic
12 1 (0.042%) Big Data
12 1 (0.042%) FileMaker
Development Applications
1 14 (0.58%) Visual Studio
2 8 (0.33%) JIRA
3 4 (0.17%) SQL Server Management Studio (SSMS)
4 1 (0.042%) Team Foundation Server
4 1 (0.042%) Toad
4 1 (0.042%) Dreamweaver
4 1 (0.042%) LabVIEW
General
1 256 (10.63%) Finance
2 87 (3.61%) Retail
3 77 (3.20%) Telecoms
4 60 (2.49%) Legal
5 47 (1.95%) Advertising
6 43 (1.79%) Law
7 38 (1.58%) Marketing
8 36 (1.50%) Manufacturing
9 34 (1.41%) Banking
10 30 (1.25%) Back Office
11 25 (1.04%) Financial Institution
12 21 (0.87%) French Language
12 21 (0.87%) German Language
13 16 (0.66%) Italian Language
14 13 (0.54%) Spanish Language
15 12 (0.50%) Front Office
16 11 (0.46%) Publishing
17 9 (0.37%) Pharmaceutical
17 9 (0.37%) Aerospace
18 7 (0.29%) Games
Libraries, Frameworks & Software Standards
1 42 (1.74%) HTML
2 38 (1.58%) Software Packaging
3 31 (1.29%) .NET
4 22 (0.91%) XML
5 20 (0.83%) CSS
6 19 (0.79%) Web Services
7 16 (0.66%) LAMP
8 14 (0.58%) COM
9 10 (0.42%) Middleware
10 9 (0.37%) ASP.NET
11 8 (0.33%) XSLT
12 5 (0.21%) WebCenter
13 4 (0.17%) WSDL
13 4 (0.17%) JSP
14 3 (0.12%) WAP
15 2 (0.083%) Hibernate
15 2 (0.083%) SAP Basis
15 2 (0.083%) ATL
15 2 (0.083%) J2EE
15 2 (0.083%) ASP.NET Web Forms
Miscellaneous
1 165 (6.85%) Blackberry
2 116 (4.82%) Analytical Skills
3 101 (4.19%) Computer Science
4 78 (3.24%) iPhone
5 60 (2.49%) Management Information System
6 43 (1.79%) Hedge funds
7 40 (1.66%) EPoS
8 31 (1.29%) iPad
9 27 (1.12%) Video Conferencing
10 25 (1.04%) PDA
11 24 (1.00%) Thin Client
11 24 (1.00%) Fat Client
12 19 (0.79%) Mathematics
13 18 (0.75%) Clustering
14 17 (0.71%) Client/Server
14 17 (0.71%) User Experience
15 15 (0.62%) Replication
16 11 (0.46%) Kindle
17 10 (0.42%) Statistics
18 9 (0.37%) Streaming Media
Operating Systems
1 1812 (75.25%) Windows
2 763 (31.69%) Windows 7
3 681 (28.28%) Windows Server 2008
4 446 (18.52%) Windows XP
5 413 (17.15%) Windows Server 2003
6 336 (13.95%) Windows Server 2012
7 268 (11.13%) Windows 8
8 238 (9.88%) Linux
9 100 (4.15%) Mac OS X
10 87 (3.61%) Windows Vista
11 60 (2.49%) Android
12 53 (2.20%) Mac OS
13 47 (1.95%) UNIX
14 43 (1.79%) Apple iOS
15 24 (1.00%) Windows 2000 Server
16 19 (0.79%) Solaris
17 17 (0.71%) Ubuntu
18 13 (0.54%) CentOS
18 13 (0.54%) Red Hat Enterprise Linux
19 12 (0.50%) Debian
Processes & Methodologies
1 460 (19.10%) ITIL
2 113 (4.69%) Disaster Recovery
3 109 (4.53%) Service Delivery
4 78 (3.24%) Service Management
5 77 (3.20%) CRM
6 73 (3.03%) Change Management
7 66 (2.74%) Incident Management
8 65 (2.70%) Asset Management
9 51 (2.12%) ERP
10 48 (1.99%) Time Management
11 45 (1.87%) Project Management
12 39 (1.62%) Problem Management
13 35 (1.45%) Mentoring
14 33 (1.37%) Continuous Improvement
15 29 (1.20%) Change Control
16 26 (1.08%) Document Management
16 26 (1.08%) E-Commerce
17 25 (1.04%) Root Cause Analysis
17 25 (1.04%) Line Management
18 22 (0.91%) Performance Monitoring
Programming Languages
1 349 (14.49%) SQL
2 79 (3.28%) PowerShell
3 44 (1.83%) Perl
4 32 (1.33%) C
4 32 (1.33%) JavaScript
5 29 (1.20%) Java
5 29 (1.20%) Python
6 28 (1.16%) C#
7 26 (1.08%) VB
8 22 (0.91%) PHP
9 16 (0.66%) Bash Shell
10 14 (0.58%) T-SQL
10 14 (0.58%) Shell Script
11 12 (0.50%) VBScript
12 10 (0.42%) VBA
13 9 (0.37%) PL/SQL
14 5 (0.21%) C++
14 5 (0.21%) VB.NET
15 3 (0.12%) Ruby
16 2 (0.083%) ABAP
Qualifications
1 353 (14.66%) Microsoft Certification
2 287 (11.92%) Degree
3 222 (9.22%) MCSE
4 146 (6.06%) MCP
5 125 (5.19%) Cisco Certification
6 123 (5.11%) MCITP
7 114 (4.73%) MCSA
8 97 (4.03%) CCNA
9 72 (2.99%) ITIL Certification
10 64 (2.66%) MCTS
11 50 (2.08%) Security Cleared
12 37 (1.54%) SC Cleared
13 32 (1.33%) VMware Certified Professional (VCP)
14 25 (1.04%) A+ Certification
15 22 (0.91%) CCA
15 22 (0.91%) Citrix Certification
15 22 (0.91%) PhD
15 22 (0.91%) HND
16 17 (0.71%) ITIL Foundation Certificate
17 15 (0.62%) MCDST
Quality Assurance & Compliance
1 204 (8.47%) SLA
2 17 (0.71%) QA
3 16 (0.66%) ISO 9001
4 12 (0.50%) ISO/IEC 27001
5 9 (0.37%) HL7
6 6 (0.25%) DICOM
6 6 (0.25%) Sarbanes-Oxley
7 5 (0.21%) COBIT
8 2 (0.083%) JSP 440
9 1 (0.042%) PCI DSS
9 1 (0.042%) GAMP
9 1 (0.042%) GxP
9 1 (0.042%) BS7799
System Software
1 1177 (48.88%) Active Directory
2 402 (16.69%) VMware Infrastructure
3 219 (9.09%) Hyper-V
4 93 (3.86%) VMware ESX
5 68 (2.82%) XenApp
6 49 (2.03%) vSphere
7 35 (1.45%) VMware ESXi
8 34 (1.41%) Terminal Services
9 32 (1.33%) VMware Workstation
10 21 (0.87%) XenDesktop
11 12 (0.50%) Xen
11 12 (0.50%) Microsoft Virtual Server
12 11 (0.46%) Terminal Server
13 10 (0.42%) Microsoft App-V
14 9 (0.37%) IMail Server
14 9 (0.37%) XenServer
15 8 (0.33%) GPFS
15 8 (0.33%) Samba
15 8 (0.33%) VMware Server
15 8 (0.33%) NFS
Systems Management
1 83 (3.45%) SCCM
2 67 (2.78%) Backup Exec
3 39 (1.62%) WSUS
4 23 (0.96%) Norton AntiVirus
5 20 (0.83%) NetBackup
6 12 (0.50%) SCOM
7 10 (0.42%) Nagios
8 8 (0.33%) DameWare
8 8 (0.33%) Bcfg2
9 7 (0.29%) Symantec Enterprise Vault
10 4 (0.17%) Cisco UCCX
10 4 (0.17%) Cisco CUCM
10 4 (0.17%) ZENworks
11 3 (0.12%) SCVMM
11 3 (0.12%) Systems Management Server (SMS)
11 3 (0.12%) McAfee ePO
12 2 (0.083%) HP SIM
12 2 (0.083%) Puppet
12 2 (0.083%) CA Spectrum
12 2 (0.083%) Opsview
Vendors
1 1208 (50.17%) Microsoft
2 605 (25.12%) VMware
3 353 (14.66%) Citrix
4 298 (12.38%) Cisco
5 158 (6.56%) Apple
6 142 (5.90%) HP
7 90 (3.74%) Symantec
8 64 (2.66%) Dell
9 52 (2.16%) Oracle
10 46 (1.91%) Juniper
11 41 (1.70%) Avaya
12 37 (1.54%) Adobe
13 33 (1.37%) NetApp
14 30 (1.25%) Lotus
15 29 (1.20%) IBM
15 29 (1.20%) EMC
16 25 (1.04%) Sage
17 24 (1.00%) Google
18 23 (0.96%) SAP
19 22 (0.91%) ServiceNow
City, London
Oho Group Ltd.
Salary: £28000 to £33000 per annum - Excellent Benefits and Environment
Posted: Yesterday
Central London / West End
Edison Hill Ltd
Salary: From £28,000 to £30,000 per annum plus benefits.
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Posted: Yesterday
London
Big Picture Staffing
Salary: From £35,000 to £45,000 per annum
Posted: Yesterday
City, London
QUANTICA
Salary: £28000 - £32000 per annum
Posted: Yesterday
Chester, Cheshire
Searchability.co.uk
Salary: £18000 - £22000 per annum
Posted: Yesterday
South West London
Edison Hill Ltd
Salary: From £20,000 to £25,000 per annum plus benefits and training
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Ellesmere Port, Merseyside
Senitor Associates
Salary: £31000 per annum
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 per annum
Posted: Yesterday
Croydon, Surrey
Harrington Starr
Salary: £25000 per annum
Posted: Yesterday
London
Sanderson
Salary: £20000 - £30000 per annum + benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Intapeople
Salary: £27000 - Shift allowance (8% Afternoon % 25% Night)
Posted: Yesterday
Yeovil, Somerset
networx
Salary: £23,973 per annum
Posted: Yesterday
St. Albans, Hertfordshire
CV Screen Ltd
Salary: to £20,000 + Benefits
Posted: Yesterday
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Excellent Benefits
Posted: Yesterday
Cambridge, Cambridgeshire
Cambridge Building Society
Posted: Yesterday
Halifax, West Yorkshire
QUANTICA
Salary: £18000 - £20000 per annum + bonus of up to £3,000
Posted: Yesterday