The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
IT Support
Rank 266 308 344
Rank change year-on-year
+42 +36
Permanent jobs requiring an IT Support 1208 966 820
As % of all permanent IT jobs located in the UK 1.06% 0.89% 0.73%
As % of the Job Titles category 1.12% 0.94% 0.76%
Number of salaries quoted 1049 833 746
Average salary £26,000 £25,000 £26,500
Average salary % change year-on-year
+4.00% -5.66%
90% offered a salary of more than £19,000 £18,000 £19,000
10% offered a salary of more than £38,500 £40,000 £37,500
UK excluding London average salary £25,000 £23,000 £25,000
% change year-on-year
+8.69% -8.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107752 102864 107643
As % of all permanent IT jobs located in the UK 94.55% 94.57% 95.26%
Number of salaries quoted 88108 85518 91703
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 24 October 2014 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 1129 £26,000 +4.00% 199
London +56 408 £30,000 +9.09% 53
South East +16 285 £26,000 +6.12% 53
City of London +59 108 £30,000 +3.44% 12
South West 0 99 £20,500 -8.88% 20
East of England -24 90 £26,000 +15.55% 18
Yorkshire -8 80 £23,500 +10.58% 12
Hampshire -26 69 £26,500 +6.00% 13
North West +2 67 £21,500 -7.52% 23
West Yorkshire +6 58 £25,000 +25.00% 5
Berkshire -9 58 £25,000 - 8
West Midlands -15 52 £27,000 +14.89% 12
East Midlands +4 42 £22,858 +5.09% 7
Scotland -12 41 £29,000 +13.72% 7
Manchester +8 39 £22,500 -10.00% 11
Surrey -12 37 £27,000 +18.68% 9
Somerset +4 34 £20,000 +21.21% 2
Oxfordshire +15 32 £26,000 +9.47% 1
Hertfordshire -30 32 £29,000 +38.09% 7
Cambridgeshire +12 28 £23,000 -11.53% 3
East Sussex +11 26 £25,500 - 5
Leeds -2 26 £22,000 -2.22% 3
Buckinghamshire +13 25 £27,250 +10.10% 8
Edinburgh -6 24 £30,000 +33.33% 4
Cheshire -3 23 £20,500 -10.86% 4
Bradford +1 21 £27,500 +52.77% 1
Bath -7 21 £20,000 +21.21% 2
Reading -12 21 £22,000 -12.00% 7
Oxford +26 20 £26,000 -25.71% 1
West Sussex +16 20 £24,000 -2.04% 6

IT Support
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1888 (76.41%) Windows
2 1260 (50.99%) Active Directory
3 1229 (49.74%) Microsoft
4 840 (33.99%) MS Office
5 797 (32.25%) Windows 7
6 761 (30.80%) MS Excel
7 710 (28.73%) MS Exchange
8 705 (28.53%) Windows Server 2008
9 612 (24.77%) VMware
10 477 (19.30%) ITIL
11 462 (18.70%) Windows XP
12 420 (17.00%) Windows Server 2003
13 404 (16.35%) TCP/IP
14 402 (16.27%) VMware Infrastructure
15 371 (15.01%) Citrix
16 370 (14.97%) DNS
17 365 (14.77%) Windows Server 2012
18 358 (14.49%) Firewall
19 348 (14.08%) Microsoft Certification
20 344 (13.92%) SQL
21 311 (12.59%) Cisco
22 293 (11.86%) Windows 8
23 287 (11.61%) Finance
24 280 (11.33%) LAN
24 280 (11.33%) Degree
25 273 (11.05%) DHCP
26 269 (10.89%) SQL Server
27 268 (10.85%) WAN
28 259 (10.48%) VPN
29 245 (9.92%) Exchange Server 2010

IT Support
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 710 (28.73%) MS Exchange
2 245 (9.92%) Exchange Server 2010
3 143 (5.79%) Exchange Server 2007
4 130 (5.26%) SharePoint
5 97 (3.93%) Exchange Server 2013
6 83 (3.36%) IIS
7 71 (2.87%) Blackberry Enterprise Server
8 69 (2.79%) Lync
9 62 (2.51%) Exchange Server 2003
10 37 (1.50%) IBM Notes
11 14 (0.57%) Apache
11 14 (0.57%) CMS
12 12 (0.49%) WorkSite
12 12 (0.49%) SharePoint 2013
13 8 (0.32%) Tomcat
14 7 (0.28%) Lotus Domino
15 5 (0.20%) SharePoint Server
16 4 (0.16%) GroupWise
16 4 (0.16%) Office Communications Server
16 4 (0.16%) Confluence
Applications
1 840 (33.99%) MS Office
2 761 (30.80%) MS Excel
3 42 (1.70%) MS PowerPoint
4 14 (0.57%) Adobe Creative Suite
5 9 (0.36%) MS Visio
6 7 (0.28%) Photoshop
7 6 (0.24%) AutoCAD
8 3 (0.12%) MS Project
8 3 (0.12%) Spreadsheet
8 3 (0.12%) Final Cut Pro
8 3 (0.12%) Maya
8 3 (0.12%) Adobe Illustrator
8 3 (0.12%) InDesign
8 3 (0.12%) Adobe After Effects
9 2 (0.081%) S-PLUS
10 1 (0.040%) Acrobat
Business Applications
1 9 (0.36%) Dynamics CRM
2 7 (0.28%) Dynamics NAV
2 7 (0.28%) Google Analytics
3 6 (0.24%) Line 500
4 5 (0.20%) Sage 200
5 4 (0.16%) Movex
6 3 (0.12%) Visualfiles
6 3 (0.12%) Dynamics AX
6 3 (0.12%) Dynamics GP
6 3 (0.12%) SAP Business One
7 2 (0.081%) SAP ERP
7 2 (0.081%) ResourceLink
7 2 (0.081%) SAP Oil and Gas
7 2 (0.081%) Cognos TM1
7 2 (0.081%) Sage 50
8 1 (0.040%) Epicor Tropos
8 1 (0.040%) Eikon
8 1 (0.040%) Remedy ITSM
8 1 (0.040%) 3000 Xtra
8 1 (0.040%) Global One
Cloud Services
1 108 (4.37%) Office 365
2 18 (0.73%) Microsoft Azure
3 14 (0.57%) Google Apps
4 13 (0.53%) Amazon AWS
5 10 (0.40%) SaaS
5 10 (0.40%) Cloud Computing
6 2 (0.081%) Route 53
6 2 (0.081%) Amazon ELB
7 1 (0.040%) Taleo
Communications & Networking
1 404 (16.35%) TCP/IP
2 370 (14.97%) DNS
3 358 (14.49%) Firewall
4 280 (11.33%) LAN
5 273 (11.05%) DHCP
6 268 (10.85%) WAN
7 259 (10.48%) VPN
8 142 (5.75%) VoIP
9 141 (5.71%) SAN
10 136 (5.50%) Internet
11 103 (4.17%) Wireless
12 54 (2.19%) Wi-Fi
13 43 (1.74%) VLAN
14 40 (1.62%) Intranet
15 34 (1.38%) NAS
16 26 (1.05%) iSCSI
16 26 (1.05%) Cisco ASA
17 25 (1.01%) ADSL
18 24 (0.97%) SMTP
19 22 (0.89%) Ethernet
Database & Business Intelligence
1 269 (10.89%) SQL Server
2 51 (2.06%) SQL Server 2008
3 29 (1.17%) Crystal Reports
4 27 (1.09%) SQL Server 2005
5 23 (0.93%) SQL Server 2012
6 22 (0.89%) MySQL
7 20 (0.81%) MS Access
8 17 (0.69%) Relational Database
9 8 (0.32%) SQL Server Reporting Services
10 7 (0.28%) PostgreSQL
10 7 (0.28%) Oracle Database
11 4 (0.16%) Oracle Reports
12 2 (0.081%) BusinessObjects
12 2 (0.081%) SAP BW
12 2 (0.081%) Cognos Impromptu
12 2 (0.081%) MarkLogic
13 1 (0.040%) Business Intelligence Development Studio
13 1 (0.040%) Big Data
13 1 (0.040%) RDBMS
13 1 (0.040%) Text Mining
Development Applications
1 12 (0.49%) Visual Studio
2 7 (0.28%) JIRA
3 4 (0.16%) SQL Server Management Studio (SSMS)
4 1 (0.040%) Team Foundation Server
4 1 (0.040%) Toad
4 1 (0.040%) Dreamweaver
General
1 287 (11.61%) Finance
2 83 (3.36%) Retail
3 70 (2.83%) Telecoms
4 66 (2.67%) Legal
5 46 (1.86%) Law
6 40 (1.62%) Banking
7 37 (1.50%) Advertising
8 35 (1.42%) Financial Institution
9 33 (1.34%) Manufacturing
10 30 (1.21%) Back Office
11 29 (1.17%) Marketing
12 19 (0.77%) French Language
13 18 (0.73%) German Language
14 15 (0.61%) Italian Language
15 12 (0.49%) Front Office
16 11 (0.45%) Publishing
17 10 (0.40%) Spanish Language
18 9 (0.36%) Aerospace
19 7 (0.28%) Pharmaceutical
20 6 (0.24%) Games
Libraries, Frameworks & Software Standards
1 45 (1.82%) HTML
2 34 (1.38%) Software Packaging
3 23 (0.93%) .NET
4 22 (0.89%) XML
5 20 (0.81%) CSS
6 16 (0.65%) Web Services
7 13 (0.53%) COM
8 10 (0.40%) LAMP
9 9 (0.36%) Middleware
10 7 (0.28%) ASP.NET
11 6 (0.24%) XSLT
12 5 (0.20%) WebCenter
13 4 (0.16%) X-Windows
14 3 (0.12%) WAP
14 3 (0.12%) J2EE
14 3 (0.12%) JSP
15 2 (0.081%) ATL
15 2 (0.081%) WSDL
15 2 (0.081%) ASP.NET Web Forms
15 2 (0.081%) Hibernate
Miscellaneous
1 186 (7.53%) Blackberry
2 112 (4.53%) Analytical Skills
3 107 (4.33%) Computer Science
4 77 (3.12%) iPhone
5 64 (2.59%) Management Information System
6 47 (1.90%) Hedge funds
7 46 (1.86%) EPoS
8 34 (1.38%) Thin Client
8 34 (1.38%) Fat Client
9 33 (1.34%) iPad
10 31 (1.25%) Video Conferencing
11 23 (0.93%) PDA
12 20 (0.81%) Mathematics
13 14 (0.57%) User Experience
14 11 (0.45%) Replication
15 10 (0.40%) Clustering
15 10 (0.40%) Smartphone
16 9 (0.36%) Streaming Media
17 8 (0.32%) Client/Server
18 7 (0.28%) Physics
Operating Systems
1 1888 (76.41%) Windows
2 797 (32.25%) Windows 7
3 705 (28.53%) Windows Server 2008
4 462 (18.70%) Windows XP
5 420 (17.00%) Windows Server 2003
6 365 (14.77%) Windows Server 2012
7 293 (11.86%) Windows 8
8 219 (8.86%) Linux
9 102 (4.13%) Windows Vista
10 83 (3.36%) Mac OS X
11 68 (2.75%) Android
12 56 (2.27%) Mac OS
13 54 (2.19%) UNIX
14 46 (1.86%) Apple iOS
15 26 (1.05%) Windows 2000 Server
16 17 (0.69%) Red Hat Enterprise Linux
17 16 (0.65%) CentOS
18 15 (0.61%) Solaris
19 13 (0.53%) Windows 2000
19 13 (0.53%) Ubuntu
Processes & Methodologies
1 477 (19.30%) ITIL
2 118 (4.78%) Service Delivery
3 117 (4.73%) Disaster Recovery
4 83 (3.36%) Service Management
5 72 (2.91%) Change Management
5 72 (2.91%) CRM
6 63 (2.55%) Asset Management
7 56 (2.27%) Incident Management
8 44 (1.78%) Problem Management
8 44 (1.78%) Project Management
9 43 (1.74%) ERP
10 41 (1.66%) Time Management
11 36 (1.46%) Mentoring
12 33 (1.34%) Continuous Improvement
13 32 (1.30%) Change Control
14 28 (1.13%) Root Cause Analysis
15 25 (1.01%) Migration
16 24 (0.97%) E-Commerce
17 23 (0.93%) Investment Management
17 23 (0.93%) Performance Monitoring
Programming Languages
1 344 (13.92%) SQL
2 84 (3.40%) PowerShell
3 47 (1.90%) Perl
4 29 (1.17%) C
5 27 (1.09%) PHP
6 25 (1.01%) C#
7 23 (0.93%) Java
8 22 (0.89%) VB
9 20 (0.81%) Python
9 20 (0.81%) JavaScript
10 17 (0.69%) T-SQL
11 15 (0.61%) Shell Script
12 14 (0.57%) VBA
13 12 (0.49%) VBScript
14 10 (0.40%) PL/SQL
15 8 (0.32%) Bash Shell
16 4 (0.16%) C++
16 4 (0.16%) VB.NET
17 2 (0.081%) JCL
17 2 (0.081%) AWK
Qualifications
1 348 (14.08%) Microsoft Certification
2 280 (11.33%) Degree
3 217 (8.78%) MCSE
4 160 (6.48%) MCP
5 127 (5.14%) MCITP
6 119 (4.82%) MCSA
7 116 (4.69%) Cisco Certification
8 91 (3.68%) CCNA
9 81 (3.28%) MCTS
10 75 (3.04%) ITIL Certification
11 44 (1.78%) Security Cleared
12 38 (1.54%) VMware Certified Professional (VCP)
13 36 (1.46%) SC Cleared
14 28 (1.13%) CCA
14 28 (1.13%) Citrix Certification
15 26 (1.05%) HND
16 25 (1.01%) A+ Certification
17 21 (0.85%) PhD
18 20 (0.81%) ITIL Foundation Certificate
19 16 (0.65%) CCNP
Quality Assurance & Compliance
1 216 (8.74%) SLA
2 24 (0.97%) ISO/IEC 27001
3 16 (0.65%) ISO 9001
3 16 (0.65%) QA
4 8 (0.32%) HL7
5 7 (0.28%) Sarbanes-Oxley
5 7 (0.28%) COBIT
6 6 (0.24%) DICOM
7 4 (0.16%) BS7799
8 1 (0.040%) GxP
8 1 (0.040%) GAMP
8 1 (0.040%) ISO 9000
8 1 (0.040%) JSP 440
8 1 (0.040%) PCI DSS
System Software
1 1260 (50.99%) Active Directory
2 402 (16.27%) VMware Infrastructure
3 203 (8.22%) Hyper-V
4 81 (3.28%) VMware ESX
5 70 (2.83%) XenApp
6 47 (1.90%) vSphere
7 35 (1.42%) VMware Workstation
8 34 (1.38%) VMware ESXi
9 29 (1.17%) XenDesktop
10 25 (1.01%) Terminal Services
11 12 (0.49%) Microsoft App-V
12 11 (0.45%) Terminal Server
13 10 (0.40%) Microsoft Virtual Server
14 9 (0.36%) IMail Server
15 8 (0.32%) VMware Server
16 7 (0.28%) XenServer
16 7 (0.28%) MetaFrame
17 6 (0.24%) UAG
18 3 (0.12%) Xsan
18 3 (0.12%) Xen
Systems Management
1 84 (3.40%) SCCM
2 68 (2.75%) Backup Exec
3 33 (1.34%) WSUS
4 25 (1.01%) Norton AntiVirus
5 19 (0.77%) NetBackup
6 14 (0.57%) SCOM
7 10 (0.40%) Nagios
8 6 (0.24%) DameWare
8 6 (0.24%) Symantec Enterprise Vault
9 5 (0.20%) McAfee ePO
10 4 (0.16%) Cisco UCCX
10 4 (0.16%) Cisco CUCM
11 3 (0.12%) SCVMM
12 2 (0.081%) CA Wily
12 2 (0.081%) ZENworks
12 2 (0.081%) Tivoli
12 2 (0.081%) Tivoli Storage Manager
12 2 (0.081%) CA Spectrum
12 2 (0.081%) Symantec Endpoint Protection
12 2 (0.081%) Opsview
Vendors
1 1229 (49.74%) Microsoft
2 612 (24.77%) VMware
3 371 (15.01%) Citrix
4 311 (12.59%) Cisco
5 167 (6.76%) Apple
6 134 (5.42%) HP
7 92 (3.72%) Symantec
8 65 (2.63%) Dell
9 47 (1.90%) Juniper
10 45 (1.82%) Avaya
11 44 (1.78%) Oracle
12 39 (1.58%) Lotus
13 36 (1.46%) NetApp
14 33 (1.34%) Adobe
15 30 (1.21%) EMC
16 29 (1.17%) Google
17 28 (1.13%) IBM
18 26 (1.05%) Red Hat
18 26 (1.05%) Sage
19 25 (1.01%) Bloomberg
North
TK Maxx
Posted: Yesterday
City, London
Oho Group Ltd.
Salary: £28000 to £33000 per annum - Excellent Benefits and Environment
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £27000 Per Annum Plus benefits
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £38000 Per Annum
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £22000 - £26000 Per Annum
Posted: Yesterday
Melksham, Wiltshire
Randstad Technologies
Salary: £18000 - £25000 per annum + Monthly Bonus, Pension Etc
Posted: Yesterday
Bath, Avon
Randstad Technologies
Salary: £23000.00 per annum + Pension, Bonus etc
Posted: Yesterday
Luton, Bedfordshire
Crimson Ltd
Salary: £29000 - £31000 per annum
Posted: Yesterday
Rotherham, South Yorkshire
Searchability.co.uk
Salary: £18000 - £22000 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
Oscar Associates (UK) Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: Yesterday
South East London
FDM
Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
Bristol, Avon
Remit Resources
Salary: £23000 - £25000 per annum + Full Benefits Package
Posted: Yesterday
Kent
Comtecs
Salary: £20000 - £25000 Per Annum + Bonus
Posted: Yesterday
Manchester, Lancashire
Remit Resources
Salary: £20000 - £25000 per annum + Full Benefits Package
Posted: Yesterday
Cumbria
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
West London
H&R Talent
Salary: From £26,000 to £28,000 per annum
Posted: Yesterday
City, London
Senitor Associates
Salary: £20000 - £24000 per annum + great company culture
Posted: Yesterday
London
MI5
Posted: Yesterday
Esher, Surrey
Vadis People
Salary: £0 to £25000 per annum
Posted: Yesterday
Runcorn, Cheshire
networx
Salary: £Competitive Salary + bonus + company car
Posted: Yesterday