The first table below looks at the demand for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
IT Support
Rank 301 329 339
Rank change year-on-year
+28 +10
Permanent jobs requiring an IT Support 1093 851 894
As % of all permanent IT jobs located in the UK 0.90% 0.77% 0.71%
As % of the Job Titles category 0.96% 0.81% 0.75%
Number of salaries quoted 960 746 825
Average salary £25,500 £25,000 £25,000
Average salary % change year-on-year
+2.00% -
90% offered a salary of more than £19,325 £19,000 £19,000
10% offered a salary of more than £37,500 £40,000 £37,600
UK excluding London average salary £24,000 £24,000 £23,000
% change year-on-year
- +4.34%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114444 105272 119153
As % of all permanent IT jobs located in the UK 94.52% 94.68% 94.80%
Number of salaries quoted 92735 87604 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 17 April 2014 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +40 1035 £25,375 +1.50% 171
London +53 369 £30,000 - 38
South East +38 282 £24,250 +1.04% 45
East of England -29 95 £26,000 - 18
City of London +13 86 £29,750 -8.46% 11
Hampshire +12 76 £23,625 -5.50% 8
North West +15 74 £24,000 +6.66% 24
South West -4 69 £22,500 - 13
Yorkshire -20 65 £21,000 -9.67% 10
Surrey +7 55 £24,500 - 8
Berkshire +6 44 £27,500 +22.22% 13
Oxfordshire -7 42 £23,000 -4.16% 8
West Midlands +2 39 £22,250 +5.95% 11
East Midlands -18 39 £24,250 -11.81% 10
West Yorkshire -26 38 £21,000 -2.32% 9
Manchester +20 37 £23,000 - 12
Hertfordshire -14 36 £27,500 +10.00% 5
Southampton +13 32 £22,750 -43.12% 4
Buckinghamshire +27 28 £22,500 -15.09% 2
Leeds -18 28 £21,000 -2.32% 2
Oxford +12 25 £23,000 -6.12% 6
Bristol +6 25 £23,000 +2.22% 1
Cambridgeshire +6 25 £27,500 +3.77% 4
Basingstoke +23 22 £17,500 -23.07% 1
Scotland -21 22 £27,500 +22.22% 3
Cheshire -1 19 £26,500 +17.77% 4
West Sussex +7 18 £23,000 +9.52% 2
Reading -8 16 £29,750 +32.22% 5
Wales +10 15 £26,500 +60.60% 5
Watford -11 15 £27,500 +10.00% 3

IT Support
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1572 (76.61%) Windows
2 1082 (52.73%) Microsoft
3 1035 (50.44%) Active Directory
4 691 (33.67%) Windows Server 2008
5 682 (33.24%) MS Office
6 641 (31.24%) MS Exchange
7 638 (31.09%) Windows 7
8 588 (28.65%) MS Excel
9 541 (26.36%) VMware
10 435 (21.20%) Windows XP
11 427 (20.81%) Windows Server 2003
12 403 (19.64%) ITIL
13 359 (17.50%) Microsoft Certification
14 340 (16.57%) Citrix
15 331 (16.13%) VMware Infrastructure
16 327 (15.94%) TCP/IP
17 302 (14.72%) DNS
18 293 (14.28%) Cisco
18 293 (14.28%) SQL
19 287 (13.99%) SQL Server
20 283 (13.79%) Finance
21 282 (13.74%) Degree
22 281 (13.69%) Firewall
23 261 (12.72%) Exchange Server 2010
24 237 (11.55%) Linux
25 231 (11.26%) LAN
26 229 (11.16%) WAN
27 223 (10.87%) Windows Server 2012
28 206 (10.04%) DHCP
29 203 (9.89%) MCSE

IT Support
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 641 (31.24%) MS Exchange
2 261 (12.72%) Exchange Server 2010
3 157 (7.65%) SharePoint
4 118 (5.75%) Exchange Server 2007
5 88 (4.29%) Exchange Server 2003
6 79 (3.85%) IIS
7 53 (2.58%) Blackberry Enterprise Server
8 42 (2.05%) Exchange Server 2013
9 41 (2.00%) Lync
10 40 (1.95%) SharePoint 2010
11 23 (1.12%) WorkSite
12 22 (1.07%) IBM Notes
12 22 (1.07%) Tomcat
13 21 (1.02%) NetWeaver
14 18 (0.88%) Apache
15 15 (0.73%) SharePoint 2013
16 11 (0.54%) CMS
17 9 (0.44%) WordPress
18 8 (0.39%) GroupWise
19 7 (0.34%) SharePoint Server
Applications
1 682 (33.24%) MS Office
2 588 (28.65%) MS Excel
3 28 (1.36%) MS PowerPoint
4 14 (0.68%) Windchill
5 10 (0.49%) Spreadsheet
6 7 (0.34%) MS Visio
7 6 (0.29%) AutoCAD
8 3 (0.15%) Photoshop
9 2 (0.097%) MS Project
9 2 (0.097%) S-PLUS
10 1 (0.049%) Acrobat
Business Applications
1 22 (1.07%) Dynamics CRM
2 10 (0.49%) Dynamics AX
3 5 (0.24%) assyst
3 5 (0.24%) SAP Business One
4 4 (0.19%) Endur
4 4 (0.19%) Brady Trinity
4 4 (0.19%) Visualfiles
5 3 (0.15%) Dynamics NAV
6 2 (0.097%) IntelliMatch
6 2 (0.097%) Oracle Procure-to-Pay
6 2 (0.097%) Movex
6 2 (0.097%) Bond Adapt
6 2 (0.097%) Magento
7 1 (0.049%) Towers Watson Igloo
7 1 (0.049%) RiskWrite
7 1 (0.049%) Line 50
7 1 (0.049%) SyteLine
7 1 (0.049%) Temenos T24
7 1 (0.049%) Oracle General Ledger
7 1 (0.049%) SAP CRM
Cloud Services
1 57 (2.78%) Office 365
2 23 (1.12%) Amazon AWS
3 16 (0.78%) Google Apps
4 11 (0.54%) Microsoft Azure
5 6 (0.29%) SaaS
6 2 (0.097%) PaaS
6 2 (0.097%) Cloud Computing
7 1 (0.049%) Amazon EC2
7 1 (0.049%) IaaS
Communications & Networking
1 327 (15.94%) TCP/IP
2 302 (14.72%) DNS
3 281 (13.69%) Firewall
4 231 (11.26%) LAN
5 229 (11.16%) WAN
6 206 (10.04%) DHCP
7 186 (9.06%) VPN
8 113 (5.51%) SAN
9 103 (5.02%) VoIP
10 102 (4.97%) Internet
11 67 (3.27%) Wireless
12 43 (2.10%) VLAN
13 42 (2.05%) Wi-Fi
14 36 (1.75%) iSCSI
15 33 (1.61%) IP Telephony
16 32 (1.56%) NAS
17 21 (1.02%) ADSL
18 19 (0.93%) FTP
18 19 (0.93%) Intranet
18 19 (0.93%) Network Security
Database & Business Intelligence
1 287 (13.99%) SQL Server
2 73 (3.56%) SQL Server 2008
3 35 (1.71%) SQL Server 2012
4 28 (1.36%) SQL Server 2005
5 22 (1.07%) MySQL
6 21 (1.02%) DB2
6 21 (1.02%) MaxDB
7 16 (0.78%) Crystal Reports
7 16 (0.78%) SQLPlus
8 12 (0.58%) Relational Database
9 8 (0.39%) MS Access
10 7 (0.34%) Oracle Database
10 7 (0.34%) SQL Server Reporting Services
11 6 (0.29%) RDBMS
11 6 (0.29%) SQL Server 2000
12 3 (0.15%) Oracle8/8i Database
12 3 (0.15%) Oracle Database 10g
12 3 (0.15%) Oracle Database 11g
13 2 (0.097%) FileMaker
13 2 (0.097%) PostgreSQL
Development Applications
1 6 (0.29%) Team Foundation Server
2 5 (0.24%) JIRA
3 3 (0.15%) LabVIEW
3 3 (0.15%) Subversion
3 3 (0.15%) Oracle Forms
4 2 (0.097%) Maven
4 2 (0.097%) Jenkins
4 2 (0.097%) Visual Studio
5 1 (0.049%) Firebug
5 1 (0.049%) Eclipse
5 1 (0.049%) Dreamweaver
5 1 (0.049%) InstallShield
General
1 283 (13.79%) Finance
2 78 (3.80%) Retail
3 73 (3.56%) Telecoms
4 60 (2.92%) Law
4 60 (2.92%) Legal
5 49 (2.39%) Advertising
5 49 (2.39%) Banking
6 45 (2.19%) Manufacturing
7 37 (1.80%) Back Office
8 33 (1.61%) Marketing
9 23 (1.12%) Financial Institution
10 22 (1.07%) French Language
11 21 (1.02%) German Language
12 16 (0.78%) Investment Banking
13 15 (0.73%) Pharmaceutical
14 11 (0.54%) Front Office
14 11 (0.54%) Portuguese Language
15 9 (0.44%) Games
16 8 (0.39%) Spanish Language
17 7 (0.34%) Multimedia
Libraries, Frameworks & Software Standards
1 47 (2.29%) .NET
2 38 (1.85%) Software Packaging
3 32 (1.56%) HTML
4 28 (1.36%) Web Services
5 21 (1.02%) SAP Basis
6 19 (0.93%) CSS
7 17 (0.83%) COM
7 17 (0.83%) XML
8 14 (0.68%) LAMP
9 7 (0.34%) ASP.NET
10 5 (0.24%) MSMQ
10 5 (0.24%) XSL
11 3 (0.15%) WinForms
11 3 (0.15%) JSP
11 3 (0.15%) Classic ASP
11 3 (0.15%) Application Packaging
11 3 (0.15%) WCF
11 3 (0.15%) Castor
11 3 (0.15%) WSDL
12 2 (0.097%) XMPP
Miscellaneous
1 164 (7.99%) Blackberry
2 93 (4.53%) Computer Science
3 64 (3.12%) Management Information System
4 50 (2.44%) Thin Client
4 50 (2.44%) Fat Client
4 50 (2.44%) Video Conferencing
4 50 (2.44%) iPhone
5 41 (2.00%) Clustering
6 37 (1.80%) iPad
7 25 (1.22%) Hedge funds
8 24 (1.17%) Client/Server
9 22 (1.07%) PDA
10 21 (1.02%) Derivative
11 19 (0.93%) EPoS
12 18 (0.88%) Replication
13 17 (0.83%) Statistics
14 16 (0.78%) Mathematics
15 12 (0.58%) Smartphone
15 12 (0.58%) Open Source
15 12 (0.58%) BBC
Operating Systems
1 1572 (76.61%) Windows
2 691 (33.67%) Windows Server 2008
3 638 (31.09%) Windows 7
4 435 (21.20%) Windows XP
5 427 (20.81%) Windows Server 2003
6 237 (11.55%) Linux
7 223 (10.87%) Windows Server 2012
8 177 (8.63%) Windows 8
9 96 (4.68%) Mac OS X
10 90 (4.39%) Windows Vista
11 54 (2.63%) UNIX
12 49 (2.39%) Apple iOS
13 41 (2.00%) Android
14 27 (1.32%) CentOS
14 27 (1.32%) Windows 2000
15 26 (1.27%) Mac OS
16 21 (1.02%) Solaris
17 19 (0.93%) Red Hat Enterprise Linux
18 18 (0.88%) Windows 2000 Server
19 17 (0.83%) Ubuntu
Processes & Methodologies
1 403 (19.64%) ITIL
2 109 (5.31%) Service Delivery
3 87 (4.24%) Disaster Recovery
4 72 (3.51%) Service Management
5 66 (3.22%) Project Management
6 64 (3.12%) ERP
7 60 (2.92%) CRM
8 53 (2.58%) Incident Management
9 47 (2.29%) Time Management
10 46 (2.24%) Asset Management
11 45 (2.19%) Change Management
12 44 (2.14%) Problem Management
13 35 (1.71%) Configuration Management
14 30 (1.46%) E-Commerce
15 27 (1.32%) Document Management
15 27 (1.32%) Software Deployment
16 26 (1.27%) PRINCE2
17 24 (1.17%) Workflow
17 24 (1.17%) Migration
18 22 (1.07%) Content Management
Programming Languages
1 293 (14.28%) SQL
2 79 (3.85%) PowerShell
3 55 (2.68%) Java
4 49 (2.39%) Perl
5 36 (1.75%) C#
6 29 (1.41%) JavaScript
7 23 (1.12%) VB
8 21 (1.02%) ABAP
9 18 (0.88%) C
10 17 (0.83%) PHP
11 13 (0.63%) Python
11 13 (0.63%) Bash Shell
12 11 (0.54%) T-SQL
13 10 (0.49%) PL/SQL
13 10 (0.49%) Shell Script
13 10 (0.49%) VBA
13 10 (0.49%) VB.NET
14 7 (0.34%) VBScript
15 5 (0.24%) VB6
16 2 (0.097%) AWK
Qualifications
1 359 (17.50%) Microsoft Certification
2 282 (13.74%) Degree
3 203 (9.89%) MCSE
4 137 (6.68%) MCP
5 128 (6.24%) MCITP
6 108 (5.26%) MCSA
7 80 (3.90%) Cisco Certification
8 72 (3.51%) CCNA
9 49 (2.39%) MCTS
10 45 (2.19%) ITIL Certification
11 39 (1.90%) Security Cleared
12 31 (1.51%) VMware Certified Professional (VCP)
13 30 (1.46%) PhD
14 26 (1.27%) CCA
14 26 (1.27%) Citrix Certification
15 22 (1.07%) A+ Certification
16 19 (0.93%) SC Cleared
17 18 (0.88%) MCDST
18 16 (0.78%) Network+ Certification
19 14 (0.68%) CCNP
Quality Assurance & Compliance
1 154 (7.50%) SLA
2 23 (1.12%) QA
3 8 (0.39%) ISO 9001
4 6 (0.29%) Sarbanes-Oxley
4 6 (0.29%) ISO/IEC 27001
5 5 (0.24%) HL7
6 1 (0.049%) JSP 440
6 1 (0.049%) GAMP
System Software
1 1035 (50.44%) Active Directory
2 331 (16.13%) VMware Infrastructure
3 180 (8.77%) Hyper-V
4 90 (4.39%) VMware ESX
5 69 (3.36%) vSphere
6 64 (3.12%) Terminal Services
7 60 (2.92%) XenApp
8 39 (1.90%) VMware Workstation
9 27 (1.32%) VMware ESXi
10 16 (0.78%) XenServer
11 15 (0.73%) XenDesktop
12 13 (0.63%) Xen
13 12 (0.58%) VMware Server
14 9 (0.44%) Citrix Presentation Server
14 9 (0.44%) Terminal Server
15 8 (0.39%) NFS
15 8 (0.39%) Samba
16 6 (0.29%) MetaFrame
17 5 (0.24%) Oracle RMAN
17 5 (0.24%) Microsoft Virtual Server
Systems Management
1 96 (4.68%) SCCM
2 49 (2.39%) Backup Exec
3 34 (1.66%) SCOM
4 33 (1.61%) WSUS
5 29 (1.41%) Norton AntiVirus
6 17 (0.83%) NetBackup
7 9 (0.44%) Systems Management Server (SMS)
8 8 (0.39%) Bcfg2
9 7 (0.34%) McAfee ePO
10 6 (0.29%) Symantec Endpoint Protection
10 6 (0.29%) SCDPM
11 5 (0.24%) HP SIM
11 5 (0.24%) Symantec Enterprise Vault
11 5 (0.24%) ARCserve
11 5 (0.24%) MOM
11 5 (0.24%) Data Guard
12 3 (0.15%) DameWare
12 3 (0.15%) Nagios
13 2 (0.097%) ZENworks
13 2 (0.097%) Tivoli
Vendors
1 1082 (52.73%) Microsoft
2 541 (26.36%) VMware
3 340 (16.57%) Citrix
4 293 (14.28%) Cisco
5 98 (4.78%) Symantec
6 96 (4.68%) HP
7 92 (4.48%) Apple
8 91 (4.43%) Oracle
9 82 (4.00%) Dell
10 50 (2.44%) SAP
11 44 (2.14%) NetApp
12 42 (2.05%) Avaya
13 29 (1.41%) McAfee
14 27 (1.32%) Red Hat
15 23 (1.12%) Bloomberg
16 22 (1.07%) Mitel
16 22 (1.07%) Lotus
17 21 (1.02%) Reuters
17 21 (1.02%) Google
18 20 (0.97%) IBM
County Durham
Gem Partnership
Salary: From £25,000 to £30,000 per annum
Posted: 2 hours ago
Crewe, Cheshire
Senitor Associates
Salary: £16000 per annum + Benefits
Posted: 5 hours ago
Oldham, Lancashire
Senitor Associates
Salary: £13000 - £18000 per annum
Posted: 5 hours ago
City, London
Aston Carter
Salary: £25000 - £40000 per annum
Posted: 6 hours ago
Salford, Lancashire
Greywood Associates Limited
Salary: £20000 per annum + Benefits
Posted: 6 hours ago
Cheltenham, Gloucestershire
Sanderson
Salary: £23000 per annum + benefits
Posted: 6 hours ago
Redditch, Worcestershire
Big Red Recruitment
Salary: £18000 - £25000 per annum + Private Health Ins.
Posted: 7 hours ago
Lutterworth, Leicestershire
IT Connections
Salary: to £32,000
Posted: 7 hours ago
Borehamwood, Hertfordshire
IT Connections
Salary: £18,00 to £22,000
Posted: 7 hours ago
London
Dimension Data
Salary: Competitive salary + 25 days holiday, pension & benefits package
Posted: 8 hours ago
Surrey
Senitor Associates
Salary: £28000 per annum
Posted: 11 hours ago
Plymouth, Devon
Remit Resources
Salary: £20000 - £25000 per annum
Posted: 12 hours ago
Farnborough, Hampshire
Oscar Associates (UK) Ltd
Salary: £28000 - £35000 per annum + Benefits
Posted: 12 hours ago
Farnborough, Hampshire
Oscar Associates (UK) Ltd
Salary: £20000 - £28000 per annum + Benefits
Posted: 12 hours ago
Harlow, Essex
Greywood Associates Limited
Salary: £30000 - £34000 per annum + bens
Posted: 12 hours ago
South West London
Computer People
Salary: £28000.00 - £34000.00 per annum
Posted: 13 hours ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £17000 - £18000 per annum + Excellent Benefits!
Posted: 14 hours ago
Bristol, Avon
Remit Resources
Salary: £23000 - £25000 per annum + Full Benefits Package
Posted: 15 hours ago
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 16 hours ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £25000 - £33000 per annum + benefits
Posted: Yesterday