The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
IT Support
Rank 266 263 340
Rank change year-on-year
-3 +77
Permanent jobs requiring an IT Support 1176 1267 810
As % of all permanent IT jobs located in the UK 1.07% 1.08% 0.74%
As % of the Job Titles category 1.14% 1.15% 0.79%
Number of salaries quoted 990 1114 729
Average salary £25,000 £25,500 £25,000
Average salary % change year-on-year
-1.96% +2.00%
90% offered a salary of more than £19,000 £19,500 £19,000
10% offered a salary of more than £35,300 £37,500 £37,500
UK excluding London average salary £24,000 £24,500 £23,980
% change year-on-year
-2.04% +2.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 31 July 2015 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 1075 £25,000 -1.96% 164
London -2 350 £28,500 -3.38% 44
South East +9 327 £24,500 -1.01% 38
North West +7 100 £24,000 +2.12% 31
East of England -20 91 £24,500 -5.76% 10
Surrey +56 88 £26,000 +4.00% 5
City of London +9 78 £29,000 -3.33% 9
Berkshire +9 72 £22,750 -10.78% 9
Yorkshire -18 72 £22,500 -6.25% 12
Hampshire -6 57 £23,000 -3.15% 8
South West -37 57 £20,500 -8.88% 15
Reading +46 50 £22,500 -23.72% 4
Manchester +3 47 £25,088 +27.02% 13
Oxfordshire +23 46 £24,000 +12.94% 7
West Midlands -16 43 £27,500 +14.58% 7
Scotland +6 42 £24,000 -16.52% 4
West Yorkshire -8 41 £22,500 - 4
East Midlands -3 39 £21,000 -11.57% 7
Hertfordshire -20 34 £27,000 -1.81% 3
Cheshire +7 33 £23,000 -8.00% 11
Buckinghamshire -13 27 £27,500 +18.27% 3
Oxford +10 25 £24,000 +14.28% 3
Nottinghamshire +7 19 £21,250 -18.26% 2
Guildford +20 18 £25,000 -1.96% 2
Leeds -6 18 £22,500 -4.25% 3
Essex -9 18 £22,500 +4.65% 1
Birmingham +5 17 £27,500 - 1
Farnborough -22 16 £23,500 +4.44%
Somerset +12 15 £21,500 +2.38% 4
Wales +8 15 £21,000 -20.75% 1

IT Support
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1786 (74.14%) Windows
2 1210 (50.23%) Active Directory
3 1160 (48.15%) Microsoft
4 785 (32.59%) MS Office
5 726 (30.14%) Windows 7
6 713 (29.60%) MS Excel
7 645 (26.77%) MS Exchange
8 641 (26.61%) VMware
8 641 (26.61%) Windows Server 2008
9 448 (18.60%) VMware Infrastructure
10 444 (18.43%) Windows 8
11 423 (17.56%) Windows Server 2012
12 408 (16.94%) ITIL
13 384 (15.94%) Citrix
14 365 (15.15%) TCP/IP
15 326 (13.53%) Firewall
16 304 (12.62%) Windows XP
17 299 (12.41%) DNS
18 296 (12.29%) Windows Server 2003
19 289 (12.00%) Degree
20 273 (11.33%) SQL
21 272 (11.29%) SLA
22 267 (11.08%) DHCP
23 255 (10.59%) LAN
24 254 (10.54%) Microsoft Certification
25 246 (10.21%) Hyper-V
26 245 (10.17%) SQL Server
27 241 (10.00%) Finance
28 226 (9.38%) WAN
29 220 (9.13%) Cisco

IT Support
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 645 (26.77%) MS Exchange
2 219 (9.09%) Exchange Server 2010
3 182 (7.56%) SharePoint
4 133 (5.52%) Exchange Server 2013
5 126 (5.23%) Exchange Server 2007
6 83 (3.45%) IIS
7 75 (3.11%) Exchange Server 2003
8 58 (2.41%) Lync
9 48 (1.99%) Blackberry Enterprise Server
10 28 (1.16%) IBM Notes
11 23 (0.95%) WorkSite
12 21 (0.87%) SharePoint 2013
13 18 (0.75%) Office Communications Server
14 17 (0.71%) Apache
15 16 (0.66%) Lotus Domino
15 16 (0.66%) SharePoint 2010
16 13 (0.54%) CMS
17 11 (0.46%) SharePoint Server
18 10 (0.42%) Tomcat
19 4 (0.17%) ArcGIS
Applications
1 785 (32.59%) MS Office
2 713 (29.60%) MS Excel
3 29 (1.20%) MS PowerPoint
4 13 (0.54%) Spreadsheet
4 13 (0.54%) Adobe Creative Suite
5 9 (0.37%) MS Visio
6 7 (0.29%) MS Project
7 6 (0.25%) Photoshop
8 5 (0.21%) Acrobat
8 5 (0.21%) AutoCAD
9 4 (0.17%) Adobe Illustrator
10 3 (0.12%) SOLIDWORKS
11 2 (0.083%) InDesign
12 1 (0.042%) S-PLUS
12 1 (0.042%) MicroStation
Business Applications
1 18 (0.75%) Dynamics CRM
2 14 (0.58%) Dynamics GP
3 6 (0.25%) Dynamics AX
4 5 (0.21%) Magento
5 4 (0.17%) Sage 200
5 4 (0.17%) Oracle Payables
6 3 (0.12%) Epicor Vantage
6 3 (0.12%) Remedy ITSM
6 3 (0.12%) Dynamics NAV
7 2 (0.083%) SAP CRM
7 2 (0.083%) assyst
7 2 (0.083%) Infor CRM
7 2 (0.083%) ResourceLink
7 2 (0.083%) Line 50
7 2 (0.083%) Finacle
8 1 (0.042%) Fredhopper
8 1 (0.042%) Markit EDM
8 1 (0.042%) JDE EnterpriseOne
8 1 (0.042%) Sage 1000
8 1 (0.042%) Retail-J
Cloud Services
1 213 (8.84%) Office 365
2 22 (0.91%) Google Apps
3 16 (0.66%) Microsoft Azure
3 16 (0.66%) Amazon AWS
4 11 (0.46%) SaaS
5 5 (0.21%) Google Drive
5 5 (0.21%) Symantec.cloud
5 5 (0.21%) Mimecast
6 4 (0.17%) IaaS
6 4 (0.17%) AWS CloudFormation
6 4 (0.17%) Cloud Computing
7 3 (0.12%) Amazon EC2
8 2 (0.083%) Amazon S3
8 2 (0.083%) PaaS
8 2 (0.083%) Dropbox
9 1 (0.042%) Yammer
9 1 (0.042%) OneDrive
9 1 (0.042%) Google Analytics
Communications & Networking
1 365 (15.15%) TCP/IP
2 326 (13.53%) Firewall
3 299 (12.41%) DNS
4 267 (11.08%) DHCP
5 255 (10.59%) LAN
6 226 (9.38%) WAN
7 218 (9.05%) VPN
8 156 (6.48%) Internet
9 152 (6.31%) VoIP
10 142 (5.89%) SAN
11 111 (4.61%) Wireless
12 61 (2.53%) VLAN
13 57 (2.37%) Wi-Fi
14 43 (1.78%) NAS
15 27 (1.12%) Intranet
15 27 (1.12%) SMTP
15 27 (1.12%) Ethernet
16 25 (1.04%) Cisco ASA
17 19 (0.79%) IP Telephony
18 18 (0.75%) ADSL
Database & Business Intelligence
1 245 (10.17%) SQL Server
2 45 (1.87%) SQL Server 2008
3 28 (1.16%) MySQL
4 26 (1.08%) SQL Server 2005
4 26 (1.08%) Crystal Reports
5 13 (0.54%) Relational Database
6 11 (0.46%) SQL Server 2012
7 9 (0.37%) SQL Server Reporting Services
8 7 (0.29%) RDBMS
9 5 (0.21%) Oracle Database
10 4 (0.17%) SQL Server Integration Services
10 4 (0.17%) QlikView
11 3 (0.12%) BusinessObjects
11 3 (0.12%) MS Access
12 2 (0.083%) Big Data
13 1 (0.042%) SQL Server Analysis Services
13 1 (0.042%) OLAP
13 1 (0.042%) InterBase
13 1 (0.042%) Oracle Database 10g
Development Applications
1 15 (0.62%) Visual Studio
2 6 (0.25%) MSI
3 5 (0.21%) Team Foundation Server
4 4 (0.17%) Oracle Forms
5 3 (0.12%) Bugzilla
5 3 (0.12%) Subversion
5 3 (0.12%) Git (software)
6 2 (0.083%) Eclipse
6 2 (0.083%) Redmine
7 1 (0.042%) Visual Studio Tools for Office
7 1 (0.042%) Hudson
General
1 241 (10.00%) Finance
2 80 (3.32%) Telecoms
3 79 (3.28%) Legal
4 78 (3.24%) Law
5 75 (3.11%) Retail
6 48 (1.99%) Manufacturing
7 39 (1.62%) Banking
8 36 (1.49%) Front Office
9 33 (1.37%) Advertising
10 31 (1.29%) Back Office
10 31 (1.29%) Marketing
11 26 (1.08%) Games
12 24 (1.00%) Financial Institution
13 18 (0.75%) Pharmaceutical
14 16 (0.66%) German Language
15 12 (0.50%) Publishing
16 11 (0.46%) Automotive
17 10 (0.42%) French Language
18 7 (0.29%) Aerospace
19 6 (0.25%) Electronics
Libraries, Frameworks & Software Standards
1 39 (1.62%) .NET
2 34 (1.41%) HTML
3 22 (0.91%) ASP.NET
4 18 (0.75%) XML
4 18 (0.75%) Software Packaging
5 13 (0.54%) CSS
6 9 (0.37%) COM
6 9 (0.37%) Web Services
7 7 (0.29%) LAMP
8 5 (0.21%) ASP.NET MVC
8 5 (0.21%) FIX Protocol
9 3 (0.12%) Application Packaging
9 3 (0.12%) SGML
9 3 (0.12%) X-Windows
9 3 (0.12%) Java RMI
9 3 (0.12%) JSP
9 3 (0.12%) XSL
9 3 (0.12%) XSLT
10 2 (0.083%) EDI
10 2 (0.083%) HTML5
Miscellaneous
1 196 (8.14%) Blackberry
2 126 (5.23%) Analytical Skills
3 99 (4.11%) Computer Science
4 67 (2.78%) iPhone
5 59 (2.45%) Video Conferencing
6 49 (2.03%) Fat Client
6 49 (2.03%) Thin Client
7 45 (1.87%) Management Information System
8 44 (1.83%) iPad
9 40 (1.66%) Data Centre
10 33 (1.37%) EPoS
11 32 (1.33%) Hedge funds
12 28 (1.16%) Mathematics
13 27 (1.12%) NHS
14 25 (1.04%) Clustering
15 24 (1.00%) User Experience
16 21 (0.87%) Statistics
17 13 (0.54%) Smartphone
18 12 (0.50%) Client/Server
19 11 (0.46%) Foreign Exchange (FX)
Operating Systems
1 1786 (74.14%) Windows
2 726 (30.14%) Windows 7
3 641 (26.61%) Windows Server 2008
4 444 (18.43%) Windows 8
5 423 (17.56%) Windows Server 2012
6 304 (12.62%) Windows XP
7 296 (12.29%) Windows Server 2003
8 211 (8.76%) Linux
9 110 (4.57%) Android
10 99 (4.11%) Mac OS X
11 95 (3.94%) Windows Vista
12 88 (3.65%) Apple iOS
13 36 (1.49%) CentOS
13 36 (1.49%) Red Hat Enterprise Linux
14 28 (1.16%) Mac OS
15 26 (1.08%) Windows 2000 Server
16 25 (1.04%) UNIX
16 25 (1.04%) Ubuntu
17 21 (0.87%) Debian
18 11 (0.46%) Windows Phone
Processes & Methodologies
1 408 (16.94%) ITIL
2 139 (5.77%) Service Delivery
3 86 (3.57%) Incident Management
4 78 (3.24%) Service Management
5 70 (2.91%) Problem Management
6 68 (2.82%) Change Management
6 68 (2.82%) CRM
7 65 (2.70%) Time Management
8 61 (2.53%) Line Management
9 58 (2.41%) ERP
10 54 (2.24%) Disaster Recovery
11 46 (1.91%) Project Management
12 42 (1.74%) Mentoring
13 41 (1.70%) Asset Management
14 37 (1.54%) Configuration Management
15 35 (1.45%) Network Management
16 34 (1.41%) Change Control
17 31 (1.29%) Kalman Filter
18 27 (1.12%) Migration
19 26 (1.08%) E-Commerce
Programming Languages
1 273 (11.33%) SQL
2 76 (3.15%) PowerShell
3 36 (1.49%) C
4 35 (1.45%) C#
5 30 (1.25%) Perl
6 26 (1.08%) VB
7 20 (0.83%) Java
8 18 (0.75%) PHP
9 17 (0.71%) T-SQL
10 15 (0.62%) VBA
11 12 (0.50%) VBScript
12 11 (0.46%) JavaScript
12 11 (0.46%) Python
13 7 (0.29%) PL/SQL
13 7 (0.29%) Bash Shell
14 5 (0.21%) VB.NET
15 4 (0.17%) C++
16 2 (0.083%) Apex Code
16 2 (0.083%) Shell Script
17 1 (0.042%) VB6
Qualifications
1 289 (12.00%) Degree
2 254 (10.54%) Microsoft Certification
3 134 (5.56%) MCP
4 127 (5.27%) MCSE
5 96 (3.99%) MCSA
6 85 (3.53%) MCITP
7 73 (3.03%) A+ Certification
8 69 (2.86%) Cisco Certification
9 66 (2.74%) CCNA
10 50 (2.08%) Network+ Certification
11 44 (1.83%) ITIL Certification
12 40 (1.66%) Security Cleared
13 36 (1.49%) MCTS
14 27 (1.12%) VMware Certified Professional (VCP)
15 23 (0.95%) SC Cleared
15 23 (0.95%) PhD
16 18 (0.75%) Citrix Certification
16 18 (0.75%) ITIL Foundation Certificate
17 17 (0.71%) HND
18 16 (0.66%) CCA
Quality Assurance & Compliance
1 272 (11.29%) SLA
2 21 (0.87%) ISO/IEC 27001
3 15 (0.62%) QA
4 5 (0.21%) PCI DSS
5 4 (0.17%) Sarbanes-Oxley
5 4 (0.17%) 21 CFR Part 11
5 4 (0.17%) GMP
6 3 (0.12%) HL7
7 2 (0.083%) DICOM
7 2 (0.083%) ISO 9001
System Software
1 1210 (50.23%) Active Directory
2 448 (18.60%) VMware Infrastructure
3 246 (10.21%) Hyper-V
4 96 (3.99%) vSphere
5 80 (3.32%) XenApp
6 66 (2.74%) VMware ESX
7 46 (1.91%) Terminal Services
8 38 (1.58%) VMware Workstation
9 24 (1.00%) XenDesktop
10 22 (0.91%) VMware ESXi
11 19 (0.79%) VMware Server
12 15 (0.62%) IMail Server
13 13 (0.54%) XenServer
14 8 (0.33%) Terminal Server
15 7 (0.29%) Firmware
16 6 (0.25%) vCloud
17 4 (0.17%) Microsoft App-V
17 4 (0.17%) Microsoft Virtual Server
17 4 (0.17%) Citrix Presentation Server
18 3 (0.12%) Xen
Systems Management
1 106 (4.40%) SCCM
2 58 (2.41%) Backup Exec
3 25 (1.04%) WSUS
4 19 (0.79%) Norton AntiVirus
5 17 (0.71%) SCOM
6 10 (0.42%) Symantec Endpoint Protection
7 6 (0.25%) HP SIM
7 6 (0.25%) Casper Suite
7 6 (0.25%) HP Data Protector
7 6 (0.25%) HP NNM
7 6 (0.25%) Nagios
7 6 (0.25%) ARCserve
8 5 (0.21%) SCVMM
8 5 (0.21%) FortiGate
9 4 (0.17%) Graphite
9 4 (0.17%) McAfee ePO
10 3 (0.12%) Opsview
10 3 (0.12%) ZABBIX
10 3 (0.12%) NetBackup
11 2 (0.083%) Tivoli Storage Manager
Vendors
1 1160 (48.15%) Microsoft
2 641 (26.61%) VMware
3 384 (15.94%) Citrix
4 220 (9.13%) Cisco
5 139 (5.77%) HP
6 119 (4.94%) Apple
7 77 (3.20%) Dell
8 66 (2.74%) Symantec
9 62 (2.57%) Avaya
10 49 (2.03%) Red Hat
11 37 (1.54%) Google
12 35 (1.45%) Veeam
13 32 (1.33%) Adobe
14 31 (1.29%) Oracle
14 31 (1.29%) Bloomberg
15 28 (1.16%) Lotus
16 26 (1.08%) Sophos
17 25 (1.04%) Mitel
18 24 (1.00%) Juniper
19 23 (0.95%) SAP
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