The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
IT Support
Rank 247 283 363
Rank change year-on-year
+36 +80
Permanent jobs requiring an IT Support 1228 991 761
As % of all permanent IT jobs located in the UK 1.18% 0.95% 0.69%
As % of the Job Titles category 1.24% 1.00% 0.72%
Number of salaries quoted 1085 856 675
Average salary £26,000 £26,500 £27,500
Average salary % change year-on-year
-1.88% -3.63%
90% offered a salary of more than £20,000 £19,000 £19,000
10% offered a salary of more than £38,500 £40,000 £40,800
UK excluding London average salary £24,000 £25,000 £25,500
% change year-on-year
-4.00% -1.96%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 29 January 2015 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 1141 £26,000 -1.88% 208
London +61 443 £28,500 -5.00% 60
South East -19 240 £24,250 -6.73% 48
East of England -5 107 £25,000 -5.66% 14
City of London +53 98 £29,000 -7.93% 8
Yorkshire +24 85 £25,000 +11.11% 21
North West +8 84 £24,250 +5.43% 23
Berkshire +17 69 £23,750 -10.37% 8
South West +10 69 £23,000 -8.00% 21
West Yorkshire +28 62 £26,000 +20.93% 14
West Midlands +7 59 £23,750 +5.55% 9
Manchester +22 58 £24,250 +1.04% 17
Hampshire -31 55 £22,000 -37.14% 12
Cambridgeshire +24 52 £25,000 -10.71% 2
East Midlands +17 50 £23,500 -6.00% 11
Scotland +19 46 £26,575 -4.23% 13
Cambridge +27 45 £25,000 -11.50% 2
Surrey -12 41 £26,000 +8.33% 6
Leeds +26 34 £22,000 +2.32% 8
Edinburgh +9 31 £29,000 +12.62% 4
Reading +3 29 £24,500 -10.90% 3
Oxfordshire +2 29 £27,500 +13.40% 6
Nottinghamshire +33 25 £23,500 +9.30% 5
Dorset -2 24 £17,500 -58.82% 4
Basingstoke +17 22 £21,000 +20.00% 1
Birmingham -5 20 £23,000 -8.00% 3
Southampton -19 20 £42,500 +21.42% 2
Suffolk +9 19 £18,000 -20.00% 1
Bournemouth -1 18 £17,000 -62.22% 2
East Sussex -6 18 £24,500 -38.75% 1

IT Support
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1888 (78.05%) Windows
2 1298 (53.66%) Active Directory
3 1221 (50.48%) Microsoft
4 837 (34.60%) Windows 7
5 809 (33.44%) MS Office
6 760 (31.42%) MS Excel
7 701 (28.98%) Windows Server 2008
8 666 (27.53%) MS Exchange
9 630 (26.04%) VMware
10 517 (21.37%) ITIL
11 445 (18.40%) Windows XP
12 434 (17.94%) Citrix
13 410 (16.95%) Windows Server 2003
14 396 (16.37%) Windows Server 2012
15 394 (16.29%) VMware Infrastructure
16 375 (15.50%) DNS
17 374 (15.46%) TCP/IP
18 358 (14.80%) Finance
19 348 (14.39%) Windows 8
20 329 (13.60%) Firewall
21 327 (13.52%) Microsoft Certification
22 319 (13.19%) Degree
23 302 (12.48%) DHCP
23 302 (12.48%) WAN
24 299 (12.36%) LAN
25 296 (12.24%) Cisco
26 272 (11.24%) SQL
27 270 (11.16%) VPN
28 253 (10.46%) Linux
29 247 (10.21%) Exchange Server 2010

IT Support
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 666 (27.53%) MS Exchange
2 247 (10.21%) Exchange Server 2010
3 128 (5.29%) Exchange Server 2007
4 109 (4.51%) SharePoint
5 82 (3.39%) Exchange Server 2013
6 72 (2.98%) Exchange Server 2003
7 69 (2.85%) Lync
8 59 (2.44%) Blackberry Enterprise Server
9 58 (2.40%) IIS
10 38 (1.57%) IBM Notes
11 33 (1.36%) Apache
12 17 (0.70%) CMS
13 15 (0.62%) Tomcat
14 14 (0.58%) SharePoint 2013
15 13 (0.54%) WorkSite
16 9 (0.37%) Lotus Domino
17 7 (0.29%) SharePoint 2010
18 5 (0.21%) WordPress
18 5 (0.21%) Moodle
18 5 (0.21%) nginx
Applications
1 809 (33.44%) MS Office
2 760 (31.42%) MS Excel
3 39 (1.61%) MS PowerPoint
4 7 (0.29%) AutoCAD
4 7 (0.29%) MS Visio
5 6 (0.25%) Photoshop
6 5 (0.21%) Spreadsheet
7 3 (0.12%) Adobe Creative Suite
7 3 (0.12%) MS Project
8 1 (0.041%) Adobe Illustrator
Business Applications
1 10 (0.41%) Dynamics CRM
2 7 (0.29%) Google Analytics
3 6 (0.25%) Dynamics NAV
4 5 (0.21%) Dynamics AX
5 4 (0.17%) Visualfiles
5 4 (0.17%) SAP ERP
5 4 (0.17%) Line 500
6 2 (0.083%) SAP Oil and Gas
6 2 (0.083%) GoldMine
6 2 (0.083%) SAP Business One
6 2 (0.083%) ResourceLink
6 2 (0.083%) Sage 200
6 2 (0.083%) Sage 50
7 1 (0.041%) Remedy ITSM
7 1 (0.041%) Magento
7 1 (0.041%) Misys Midas
7 1 (0.041%) Cognos TM1
7 1 (0.041%) Oracle EBS
7 1 (0.041%) Pegasus Opera
Cloud Services
1 117 (4.84%) Office 365
2 20 (0.83%) Google Apps
3 10 (0.41%) Amazon AWS
4 9 (0.37%) SaaS
4 9 (0.37%) Microsoft Azure
5 6 (0.25%) Cloud Computing
6 2 (0.083%) IaaS
6 2 (0.083%) PaaS
Communications & Networking
1 375 (15.50%) DNS
2 374 (15.46%) TCP/IP
3 329 (13.60%) Firewall
4 302 (12.48%) DHCP
4 302 (12.48%) WAN
5 299 (12.36%) LAN
6 270 (11.16%) VPN
7 162 (6.70%) Internet
8 136 (5.62%) VoIP
9 119 (4.92%) SAN
10 108 (4.46%) Wireless
11 64 (2.65%) Wi-Fi
12 62 (2.56%) Intranet
13 50 (2.07%) VLAN
14 36 (1.49%) SMTP
15 33 (1.36%) ADSL
15 33 (1.36%) IP Telephony
16 26 (1.07%) Cisco IOS
17 22 (0.91%) Cisco ASA
18 21 (0.87%) Network Security
Database & Business Intelligence
1 213 (8.81%) SQL Server
2 34 (1.41%) SQL Server 2008
3 24 (0.99%) Crystal Reports
3 24 (0.99%) SQL Server 2005
4 21 (0.87%) SQL Server 2012
5 20 (0.83%) Relational Database
6 19 (0.79%) MySQL
7 15 (0.62%) SQL Server Reporting Services
8 11 (0.45%) MS Access
9 6 (0.25%) SQL Server Integration Services
10 4 (0.17%) SAP BW
10 4 (0.17%) Oracle Database
11 3 (0.12%) Oracle Discoverer
12 2 (0.083%) Cognos Impromptu
12 2 (0.083%) Oracle Reports
13 1 (0.041%) Business Intelligence Development Studio
13 1 (0.041%) SQL Server 2000
13 1 (0.041%) FileMaker
Development Applications
1 8 (0.33%) Visual Studio
2 5 (0.21%) JIRA
3 3 (0.12%) Team Foundation Server
4 2 (0.083%) MSI
4 2 (0.083%) QuickTest Pro
4 2 (0.083%) LoadRunner
4 2 (0.083%) Atlassian Bamboo
5 1 (0.041%) Visual Studio Tools for Office
5 1 (0.041%) Bugzilla
5 1 (0.041%) Dreamweaver
General
1 358 (14.80%) Finance
2 94 (3.89%) Telecoms
3 74 (3.06%) Legal
4 60 (2.48%) Retail
5 57 (2.36%) Financial Institution
6 55 (2.27%) Banking
7 44 (1.82%) Law
8 42 (1.74%) Manufacturing
9 41 (1.69%) Back Office
10 37 (1.53%) Marketing
11 28 (1.16%) Advertising
12 23 (0.95%) Front Office
13 16 (0.66%) Games
14 13 (0.54%) German Language
14 13 (0.54%) Publishing
15 12 (0.50%) Pharmaceutical
16 11 (0.45%) French Language
17 10 (0.41%) Billing
18 8 (0.33%) Automotive
19 7 (0.29%) Italian Language
Libraries, Frameworks & Software Standards
1 33 (1.36%) HTML
2 32 (1.32%) Software Packaging
3 25 (1.03%) .NET
4 17 (0.70%) XML
5 12 (0.50%) CSS
5 12 (0.50%) Web Services
6 8 (0.33%) ASP.NET
6 8 (0.33%) COM
7 6 (0.25%) Middleware
8 5 (0.21%) LAMP
9 4 (0.17%) X-Windows
9 4 (0.17%) WebCenter
10 3 (0.12%) FIX Protocol
10 3 (0.12%) JSON
10 3 (0.12%) XSLT
11 2 (0.083%) WSDL
11 2 (0.083%) J2EE
11 2 (0.083%) JCE
11 2 (0.083%) EDIFACT
11 2 (0.083%) ASP.NET MVC
Miscellaneous
1 193 (7.98%) Blackberry
2 139 (5.75%) Computer Science
3 101 (4.18%) Analytical Skills
4 67 (2.77%) Management Information System
5 55 (2.27%) iPhone
6 51 (2.11%) Hedge funds
7 47 (1.94%) Thin Client
7 47 (1.94%) Fat Client
8 37 (1.53%) Video Conferencing
9 36 (1.49%) Mathematics
10 34 (1.41%) iPad
11 26 (1.07%) EPoS
12 18 (0.74%) Smartphone
13 12 (0.50%) Derivative
13 12 (0.50%) PDA
14 11 (0.45%) Client/Server
15 10 (0.41%) CCTV
15 10 (0.41%) Robotics
15 10 (0.41%) Open Source
16 9 (0.37%) Streaming Media
Operating Systems
1 1888 (78.05%) Windows
2 837 (34.60%) Windows 7
3 701 (28.98%) Windows Server 2008
4 445 (18.40%) Windows XP
5 410 (16.95%) Windows Server 2003
6 396 (16.37%) Windows Server 2012
7 348 (14.39%) Windows 8
8 253 (10.46%) Linux
9 98 (4.05%) Windows Vista
10 97 (4.01%) Mac OS X
11 89 (3.68%) Android
12 75 (3.10%) UNIX
13 57 (2.36%) Apple iOS
14 38 (1.57%) Mac OS
15 28 (1.16%) Solaris
16 23 (0.95%) CentOS
17 16 (0.66%) Ubuntu
17 16 (0.66%) Red Hat Enterprise Linux
18 13 (0.54%) Windows 2000 Server
18 13 (0.54%) Debian
Processes & Methodologies
1 517 (21.37%) ITIL
2 147 (6.08%) Service Delivery
3 92 (3.80%) Disaster Recovery
4 76 (3.14%) Service Management
5 59 (2.44%) Incident Management
6 58 (2.40%) Change Management
7 56 (2.32%) ERP
8 54 (2.23%) CRM
9 51 (2.11%) Asset Management
10 49 (2.03%) Project Management
11 47 (1.94%) Problem Management
12 38 (1.57%) Migration
12 38 (1.57%) Mentoring
13 36 (1.49%) Time Management
14 31 (1.28%) Root Cause Analysis
15 26 (1.07%) Data Protection
16 25 (1.03%) Continuous Improvement
17 24 (0.99%) Document Management
18 23 (0.95%) Boundary Protection
19 21 (0.87%) Network Management
Programming Languages
1 272 (11.24%) SQL
2 116 (4.80%) PowerShell
3 46 (1.90%) Perl
4 32 (1.32%) C#
5 29 (1.20%) VB
6 26 (1.07%) C
7 25 (1.03%) VBA
8 22 (0.91%) Python
9 19 (0.79%) PHP
10 18 (0.74%) Java
11 17 (0.70%) VBScript
12 13 (0.54%) JavaScript
13 10 (0.41%) Shell Script
14 9 (0.37%) T-SQL
15 7 (0.29%) Bash Shell
16 4 (0.17%) VB.NET
17 3 (0.12%) R
17 3 (0.12%) C++
18 2 (0.083%) PL/SQL
19 1 (0.041%) RPG IV
Qualifications
1 327 (13.52%) Microsoft Certification
2 319 (13.19%) Degree
3 230 (9.51%) MCP
4 195 (8.06%) MCSE
5 109 (4.51%) Cisco Certification
6 107 (4.42%) MCSA
7 106 (4.38%) MCITP
8 92 (3.80%) CCNA
9 68 (2.81%) MCTS
10 50 (2.07%) ITIL Certification
11 37 (1.53%) VMware Certified Professional (VCP)
12 35 (1.45%) A+ Certification
13 34 (1.41%) ITIL Foundation Certificate
14 30 (1.24%) CCA
14 30 (1.24%) Citrix Certification
15 26 (1.07%) HND
16 25 (1.03%) Security Cleared
17 22 (0.91%) MCDST
18 19 (0.79%) CCNP
18 19 (0.79%) PhD
Quality Assurance & Compliance
1 206 (8.52%) SLA
2 23 (0.95%) ISO/IEC 27001
3 11 (0.45%) ISO 9001
4 8 (0.33%) HL7
5 6 (0.25%) QA
6 5 (0.21%) DICOM
6 5 (0.21%) Sarbanes-Oxley
7 3 (0.12%) COBIT
7 3 (0.12%) BS7799
8 2 (0.083%) PCI DSS
9 1 (0.041%) GxP
9 1 (0.041%) GAMP
9 1 (0.041%) ISO 9000
System Software
1 1298 (53.66%) Active Directory
2 394 (16.29%) VMware Infrastructure
3 210 (8.68%) Hyper-V
4 88 (3.64%) XenApp
5 60 (2.48%) VMware ESX
6 47 (1.94%) vSphere
7 35 (1.45%) VMware Workstation
8 25 (1.03%) XenDesktop
8 25 (1.03%) VMware ESXi
9 23 (0.95%) Terminal Services
10 21 (0.87%) Microsoft App-V
11 19 (0.79%) VMware Server
12 15 (0.62%) IMail Server
13 12 (0.50%) MetaFrame
14 11 (0.45%) Microsoft Virtual Server
15 10 (0.41%) Terminal Server
16 7 (0.29%) XenServer
17 1 (0.041%) Xsan
Systems Management
1 82 (3.39%) SCCM
2 61 (2.52%) Backup Exec
3 31 (1.28%) WSUS
4 23 (0.95%) Norton AntiVirus
5 13 (0.54%) NetBackup
6 11 (0.45%) SCOM
7 10 (0.41%) McAfee ePO
8 9 (0.37%) HP SIM
9 8 (0.33%) HP NNM
9 8 (0.33%) HP Data Protector
10 7 (0.29%) Cisco UCCX
10 7 (0.29%) Cisco CUCM
11 6 (0.25%) Casper Suite
12 5 (0.21%) FortiGate
12 5 (0.21%) Symantec Endpoint Protection
12 5 (0.21%) Nagios
13 4 (0.17%) Zenoss
14 3 (0.12%) ARCserve
15 2 (0.083%) Tivoli
15 2 (0.083%) Tivoli Storage Manager
Vendors
1 1221 (50.48%) Microsoft
2 630 (26.04%) VMware
3 434 (17.94%) Citrix
4 296 (12.24%) Cisco
5 182 (7.52%) Apple
6 98 (4.05%) HP
6 98 (4.05%) Symantec
7 56 (2.32%) Dell
8 41 (1.69%) Google
9 39 (1.61%) Avaya
10 38 (1.57%) Red Hat
10 38 (1.57%) Lotus
10 38 (1.57%) Oracle
11 34 (1.41%) Bloomberg
12 31 (1.28%) SonicWALL
13 30 (1.24%) Mitel
14 27 (1.12%) Sophos
15 26 (1.07%) NetApp
15 26 (1.07%) SAP
15 26 (1.07%) LANDesk
London
Premier IT
Salary: £24000 - £27000 per annum + benefits
Posted: 1 hour ago
Loughborough, Leicestershire
Senitor Associates
Salary: £25000 - £30000 per annum + great company
Posted: 2 hours ago
City, London
Senitor Associates
Salary: £24000 - £26000 per annum + benefits
Posted: 2 hours ago
Basildon, Essex
Senitor Associates
Salary: £16000 - £20000 per annum + benefits
Posted: 2 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £20000 per annum + Benefits
Posted: 2 hours ago
Leeds, West Yorkshire
Greywood Associates Limited
Salary: £22000 per annum + Benefits
Posted: 2 hours ago
Manchester, Lancashire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + bens
Posted: 2 hours ago
Surrey
Redrock Consulting Ltd
Salary: £25000 - £40000 per annum
Posted: 2 hours ago
West Midlands
Rullion IT Plus
Posted: 2 hours ago
City, London
Ashdown IT
Salary: £35000 - £43000 per annum + Benefits
Posted: 3 hours ago
Farnborough, Hampshire
Lorien Resourcing
Salary: £18000 - £20000 per annum
Posted: 3 hours ago
Reading, Berkshire
CV Screen Ltd
Salary: £35k - 40k per year + 7% Pension / 12% Bonus
Posted: 4 hours ago
Nottingham, Nottinghamshire
Evolution Recruitment Solutions
Salary: 18-25k
Posted: 4 hours ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Posted: 5 hours ago
Maidenhead, Berkshire
ComputerWorld Personnel Ltd
Salary: £25000 - £35000 per annum + Pension, Free Parking,
Posted: 5 hours ago
Central London / West End
Courtauld institute of art
Salary: From £24,819 to £28,408 per annum depending on relevant knowledge and
Posted: 5 hours ago
Leeds, West Yorkshire
Notre Dame Catholic Sixth-Form College
Salary: From £30,473 to £36,141 per annum
Posted: 5 hours ago
Fareham, Hampshire
Interaction Recruitment PLC
Salary: £43k - 48k per year + Bonus up to 10%
Posted: 5 hours ago
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Salary: £26000 Per Annum
Posted: 6 hours ago
Manchester, Lancashire
ELAS
Salary: From £16,000 to £18,000 per annum
Posted: 8 hours ago