The table below looks at the statistics for the IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
IT Support
Rank 262 277 331
Rank change year-on-year
+15 +54
Permanent jobs requiring an IT Support 1229 1227 869
As % of all permanent IT jobs located in the UK 1.11% 1.02% 0.79%
As % of the Job Titles category 1.17% 1.08% 0.83%
Number of salaries quoted 1043 1086 776
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £19,000 £19,500 £19,000
10% offered a salary of more than £37,500 £37,500 £37,500
UK excluding London average salary £24,000 £24,000 £23,980
% change year-on-year
- +0.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104684 113642 104161
As % of all permanent IT jobs located in the UK 94.50% 94.51% 94.57%
Number of salaries quoted 86404 93317 86694
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support within the UK.

IT Support Salary Trend in the UK

IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support over the 3 months to 30 June 2015 within the UK.

IT Support Salary Histogram in the UK

IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the UK over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 1117 £25,000 - 172
London +13 371 £30,000 - 40
South East +40 360 £25,000 +2.04% 40
North West +8 92 £23,000 -2.12% 24
Surrey +49 87 £25,750 +5.10% 6
City of London +39 83 £30,000 - 11
East of England -18 83 £25,000 - 19
Yorkshire 0 82 £22,500 -4.25% 14
Berkshire +14 77 £23,000 -8.00% 9
Hampshire +23 65 £22,500 -5.75% 4
South West -30 61 £22,000 - 13
West Yorkshire -6 51 £22,500 -2.17% 10
Reading +37 49 £22,500 -27.41% 4
Scotland +26 48 £22,500 -23.72% 8
Oxfordshire +16 48 £23,000 - 10
Manchester -7 44 £25,000 +19.04% 15
Hertfordshire -2 38 £27,000 -1.81% 7
West Midlands -16 37 £24,750 +15.11% 13
East Midlands -8 36 £20,000 -20.00% 9
Buckinghamshire -6 30 £27,500 +14.58% 1
Cheshire -1 29 £23,000 -8.00% 8
Guildford +36 27 £25,000 +12.35% 1
Leeds -15 22 £21,000 -12.50% 7
Oxford +4 21 £23,000 +6.35% 4
East Sussex +32 19 £25,000 -9.09% 2
West Sussex +9 18 £27,250 +34.56% 2
Wales -2 18 £21,000 -20.75%
Glasgow +7 17 £21,500 -35.82% 3
Birmingham -7 16 £25,750 +9.57% 5
Cambridgeshire +3 15 £22,500 -13.46% 3

IT Support
Top 30 Related IT Skills

For the 6 months to 30 June 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 1801 (73.39%) Windows
2 1196 (48.74%) Active Directory
3 1192 (48.57%) Microsoft
4 804 (32.76%) MS Office
5 748 (30.48%) MS Excel
6 744 (30.32%) Windows 7
7 665 (27.10%) Windows Server 2008
8 640 (26.08%) VMware
9 628 (25.59%) MS Exchange
10 439 (17.89%) VMware Infrastructure
11 438 (17.85%) ITIL
12 435 (17.73%) Windows 8
13 420 (17.11%) Citrix
14 415 (16.91%) Windows Server 2012
15 355 (14.47%) TCP/IP
16 320 (13.04%) Windows XP
16 320 (13.04%) Firewall
17 316 (12.88%) Windows Server 2003
18 298 (12.14%) Degree
19 292 (11.90%) Finance
20 282 (11.49%) DNS
21 281 (11.45%) SLA
22 272 (11.08%) SQL
23 267 (10.88%) Microsoft Certification
24 257 (10.47%) DHCP
25 256 (10.43%) LAN
26 243 (9.90%) SQL Server
27 242 (9.86%) Cisco
28 231 (9.41%) WAN
29 225 (9.17%) Hyper-V

IT Support
Top Related IT Skills by Category

For the 6 months to 30 June 2015, IT jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 628 (25.59%) MS Exchange
2 214 (8.72%) Exchange Server 2010
3 170 (6.93%) SharePoint
4 120 (4.89%) Exchange Server 2013
5 114 (4.65%) Exchange Server 2007
6 77 (3.14%) IIS
7 70 (2.85%) Exchange Server 2003
8 56 (2.28%) Lync
9 51 (2.08%) Blackberry Enterprise Server
10 30 (1.22%) IBM Notes
11 25 (1.02%) Apache
12 23 (0.94%) WorkSite
13 22 (0.90%) SharePoint 2013
14 17 (0.69%) SharePoint 2010
14 17 (0.69%) CMS
15 16 (0.65%) Lotus Domino
16 15 (0.61%) Office Communications Server
17 11 (0.45%) Tomcat
18 7 (0.29%) SharePoint Server
19 5 (0.20%) WebLogic
Applications
1 804 (32.76%) MS Office
2 748 (30.48%) MS Excel
3 28 (1.14%) MS PowerPoint
4 12 (0.49%) Spreadsheet
4 12 (0.49%) Adobe Creative Suite
5 11 (0.45%) MS Visio
6 6 (0.24%) MS Project
7 5 (0.20%) Photoshop
8 4 (0.16%) AutoCAD
8 4 (0.16%) Adobe Illustrator
9 3 (0.12%) Acrobat
10 2 (0.081%) SOLIDWORKS
11 1 (0.041%) InDesign
11 1 (0.041%) MicroStation
11 1 (0.041%) S-PLUS
Business Applications
1 15 (0.61%) Dynamics CRM
2 13 (0.53%) Dynamics GP
3 6 (0.24%) Magento
4 5 (0.20%) Dynamics AX
5 4 (0.16%) Dynamics NAV
5 4 (0.16%) Sage 200
6 3 (0.12%) Oracle Payables
7 2 (0.081%) Finacle
7 2 (0.081%) Cognos TM1
7 2 (0.081%) assyst
7 2 (0.081%) Epicor Vantage
7 2 (0.081%) Remedy ITSM
7 2 (0.081%) Line 50
8 1 (0.041%) JDE EnterpriseOne
8 1 (0.041%) Sage 1000
8 1 (0.041%) Retail-J
8 1 (0.041%) GoldMine
8 1 (0.041%) thinkFolio
8 1 (0.041%) Infor CRM
8 1 (0.041%) SAP Oil and Gas
Cloud Services
1 177 (7.21%) Office 365
2 26 (1.06%) Google Apps
3 21 (0.86%) Microsoft Azure
4 14 (0.57%) Amazon AWS
4 14 (0.57%) SaaS
5 6 (0.24%) Google Drive
6 5 (0.20%) Mimecast
6 5 (0.20%) Cloud Computing
7 3 (0.12%) Amazon EC2
7 3 (0.12%) Symantec.cloud
8 2 (0.081%) Dropbox
8 2 (0.081%) IaaS
8 2 (0.081%) Amazon S3
8 2 (0.081%) PaaS
9 1 (0.041%) Google Analytics
9 1 (0.041%) Yammer
9 1 (0.041%) AWS CloudFormation
9 1 (0.041%) OneDrive
Communications & Networking
1 355 (14.47%) TCP/IP
2 320 (13.04%) Firewall
3 282 (11.49%) DNS
4 257 (10.47%) DHCP
5 256 (10.43%) LAN
6 231 (9.41%) WAN
7 222 (9.05%) VPN
8 169 (6.89%) Internet
9 142 (5.79%) VoIP
10 138 (5.62%) SAN
11 117 (4.77%) Wireless
12 59 (2.40%) Wi-Fi
13 57 (2.32%) VLAN
14 39 (1.59%) NAS
15 31 (1.26%) Intranet
16 27 (1.10%) Ethernet
17 25 (1.02%) Cisco ASA
18 24 (0.98%) SMTP
19 22 (0.90%) ADSL
19 22 (0.90%) MPLS
Database & Business Intelligence
1 243 (9.90%) SQL Server
2 46 (1.87%) SQL Server 2008
3 28 (1.14%) MySQL
4 25 (1.02%) Crystal Reports
5 24 (0.98%) SQL Server 2005
6 13 (0.53%) SQL Server 2012
7 12 (0.49%) Relational Database
8 11 (0.45%) SQL Server Reporting Services
9 6 (0.24%) RDBMS
9 6 (0.24%) SQL Server Integration Services
10 5 (0.20%) Oracle Database
11 4 (0.16%) QlikView
12 2 (0.081%) MS Access
13 1 (0.041%) OLAP
13 1 (0.041%) Oracle Database 10g
13 1 (0.041%) InterBase
13 1 (0.041%) SQL Server Analysis Services
Development Applications
1 12 (0.49%) Visual Studio
2 7 (0.29%) MSI
2 7 (0.29%) Team Foundation Server
3 4 (0.16%) Oracle Forms
4 3 (0.12%) Bugzilla
4 3 (0.12%) Subversion
4 3 (0.12%) Git (software)
5 2 (0.081%) Eclipse
5 2 (0.081%) Redmine
6 1 (0.041%) Visual Studio Tools for Office
6 1 (0.041%) Hudson
6 1 (0.041%) HP UFT
6 1 (0.041%) LoadRunner
General
1 292 (11.90%) Finance
2 86 (3.50%) Legal
3 85 (3.46%) Telecoms
4 75 (3.06%) Law
5 70 (2.85%) Retail
6 51 (2.08%) Manufacturing
7 46 (1.87%) Banking
8 39 (1.59%) Marketing
9 38 (1.55%) Front Office
10 35 (1.43%) Back Office
11 34 (1.39%) Games
12 33 (1.34%) Advertising
13 27 (1.10%) Financial Institution
14 17 (0.69%) Pharmaceutical
14 17 (0.69%) German Language
15 15 (0.61%) Automotive
16 14 (0.57%) Publishing
17 10 (0.41%) French Language
18 8 (0.33%) Billing
19 7 (0.29%) Italian Language
Libraries, Frameworks & Software Standards
1 35 (1.43%) .NET
2 33 (1.34%) HTML
3 21 (0.86%) ASP.NET
4 20 (0.81%) XML
4 20 (0.81%) Software Packaging
5 11 (0.45%) CSS
6 8 (0.33%) COM
7 7 (0.29%) LAMP
7 7 (0.29%) ASP.NET MVC
7 7 (0.29%) FIX Protocol
8 6 (0.24%) Web Services
9 3 (0.12%) Java RMI
9 3 (0.12%) SGML
9 3 (0.12%) JSP
9 3 (0.12%) XSL
9 3 (0.12%) XSLT
9 3 (0.12%) Application Packaging
10 2 (0.081%) EDI
10 2 (0.081%) HTML5
10 2 (0.081%) X-Windows
Miscellaneous
1 193 (7.86%) Blackberry
2 125 (5.09%) Analytical Skills
3 110 (4.48%) Computer Science
4 58 (2.36%) Thin Client
4 58 (2.36%) Fat Client
5 55 (2.24%) Video Conferencing
6 53 (2.16%) iPhone
7 51 (2.08%) Management Information System
8 43 (1.75%) Data Centre
9 40 (1.63%) iPad
10 32 (1.30%) Hedge funds
11 30 (1.22%) EPoS
12 28 (1.14%) Mathematics
13 27 (1.10%) NHS
14 23 (0.94%) User Experience
15 22 (0.90%) Clustering
16 21 (0.86%) Statistics
17 16 (0.65%) Foreign Exchange (FX)
18 14 (0.57%) CCTV
19 13 (0.53%) Enterprise Software
Operating Systems
1 1801 (73.39%) Windows
2 744 (30.32%) Windows 7
3 665 (27.10%) Windows Server 2008
4 435 (17.73%) Windows 8
5 415 (16.91%) Windows Server 2012
6 320 (13.04%) Windows XP
7 316 (12.88%) Windows Server 2003
8 223 (9.09%) Linux
9 114 (4.65%) Android
10 97 (3.95%) Mac OS X
11 94 (3.83%) Apple iOS
12 89 (3.63%) Windows Vista
13 40 (1.63%) CentOS
14 35 (1.43%) Red Hat Enterprise Linux
15 34 (1.39%) UNIX
16 29 (1.18%) Ubuntu
17 26 (1.06%) Mac OS
18 24 (0.98%) Windows 2000 Server
19 23 (0.94%) Debian
20 12 (0.49%) Windows Phone
Processes & Methodologies
1 438 (17.85%) ITIL
2 150 (6.11%) Service Delivery
3 92 (3.75%) Incident Management
4 80 (3.26%) Service Management
5 75 (3.06%) Problem Management
6 64 (2.61%) Change Management
7 63 (2.57%) CRM
8 60 (2.44%) Line Management
9 59 (2.40%) Time Management
9 59 (2.40%) ERP
10 53 (2.16%) Disaster Recovery
11 47 (1.92%) Project Management
12 41 (1.67%) Asset Management
13 40 (1.63%) Mentoring
14 39 (1.59%) Configuration Management
15 36 (1.47%) Network Management
16 34 (1.39%) Change Control
17 27 (1.10%) Information Security
18 26 (1.06%) Document Management
19 25 (1.02%) Coaching
Programming Languages
1 272 (11.08%) SQL
2 87 (3.55%) PowerShell
3 34 (1.39%) C
4 33 (1.34%) C#
5 31 (1.26%) Perl
6 27 (1.10%) VB
7 20 (0.81%) VBA
7 20 (0.81%) PHP
8 15 (0.61%) Java
9 14 (0.57%) Python
10 12 (0.49%) JavaScript
10 12 (0.49%) T-SQL
11 11 (0.45%) VBScript
12 8 (0.33%) Bash Shell
13 7 (0.29%) VB.NET
14 6 (0.24%) PL/SQL
15 3 (0.12%) Shell Script
16 2 (0.081%) Apex Code
16 2 (0.081%) C++
17 1 (0.041%) VB6
Qualifications
1 298 (12.14%) Degree
2 267 (10.88%) Microsoft Certification
3 157 (6.40%) MCP
4 132 (5.38%) MCSE
5 98 (3.99%) MCSA
6 90 (3.67%) MCITP
7 81 (3.30%) Cisco Certification
8 75 (3.06%) CCNA
9 73 (2.97%) A+ Certification
10 49 (2.00%) Network+ Certification
11 43 (1.75%) MCTS
12 39 (1.59%) Security Cleared
13 38 (1.55%) ITIL Certification
14 28 (1.14%) VMware Certified Professional (VCP)
15 23 (0.94%) HND
15 23 (0.94%) PhD
16 22 (0.90%) SC Cleared
17 21 (0.86%) ITIL Foundation Certificate
18 20 (0.81%) Citrix Certification
19 18 (0.73%) CCA
Quality Assurance & Compliance
1 281 (11.45%) SLA
2 20 (0.81%) ISO/IEC 27001
3 14 (0.57%) QA
4 5 (0.20%) PCI DSS
5 4 (0.16%) HL7
5 4 (0.16%) 21 CFR Part 11
5 4 (0.16%) GMP
6 3 (0.12%) DICOM
7 2 (0.081%) ISO 9001
7 2 (0.081%) Sarbanes-Oxley
System Software
1 1196 (48.74%) Active Directory
2 439 (17.89%) VMware Infrastructure
3 225 (9.17%) Hyper-V
4 89 (3.63%) XenApp
5 87 (3.55%) vSphere
6 61 (2.49%) VMware ESX
7 36 (1.47%) VMware Workstation
8 34 (1.39%) Terminal Services
9 27 (1.10%) XenDesktop
10 22 (0.90%) VMware ESXi
10 22 (0.90%) VMware Server
11 14 (0.57%) IMail Server
12 13 (0.53%) Terminal Server
13 12 (0.49%) XenServer
14 10 (0.41%) Microsoft App-V
15 6 (0.24%) Firmware
16 5 (0.20%) vCloud
17 4 (0.16%) Microsoft Virtual Server
17 4 (0.16%) Citrix Presentation Server
18 3 (0.12%) Xen
Systems Management
1 100 (4.07%) SCCM
2 50 (2.04%) Backup Exec
3 25 (1.02%) WSUS
4 17 (0.69%) Norton AntiVirus
5 13 (0.53%) SCOM
6 8 (0.33%) Symantec Endpoint Protection
6 8 (0.33%) Casper Suite
7 7 (0.29%) HP SIM
7 7 (0.29%) Nagios
7 7 (0.29%) ARCserve
8 6 (0.24%) HP NNM
8 6 (0.24%) HP Data Protector
8 6 (0.24%) McAfee ePO
9 5 (0.20%) FortiGate
9 5 (0.20%) ZABBIX
10 4 (0.16%) Opsview
11 2 (0.081%) Cisco UCCX
11 2 (0.081%) Cisco CUCM
11 2 (0.081%) SCVMM
11 2 (0.081%) NetBackup
Vendors
1 1192 (48.57%) Microsoft
2 640 (26.08%) VMware
3 420 (17.11%) Citrix
4 242 (9.86%) Cisco
5 145 (5.91%) Apple
6 138 (5.62%) HP
7 71 (2.89%) Dell
8 61 (2.49%) Symantec
9 55 (2.24%) Red Hat
9 55 (2.24%) Avaya
10 45 (1.83%) Google
11 35 (1.43%) Adobe
12 34 (1.39%) Oracle
13 30 (1.22%) Lotus
13 30 (1.22%) Bloomberg
13 30 (1.22%) Veeam
14 28 (1.14%) Mitel
15 26 (1.06%) Sophos
16 24 (0.98%) SAP
17 23 (0.94%) IBM
Hull, North Humberside
Oscar Associates (UK) Ltd
Salary: £40000 - £45000 per annum + extensive benefits
Posted: 3 hours ago
Central London / West End
Eligo Recruitment Ltd
Salary: £23000 - £24000 per annum + Generous Benefits
Posted: 5 hours ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £24000 per annum + benefits
Posted: 6 hours ago
Gloucester, Gloucestershire
Bluetownonline
Posted: 6 hours ago
Stanmore, Middlesex
Class Technology Solutions Ltd
Salary: From £13,000 to £15,000 per annum
Posted: 6 hours ago
Bromley, Kent
Class Technology Solutions Ltd
Salary: From £13,000 to £15,000 per annum
Posted: 6 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 6 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £40,000 per annum plus excellent benefits and holiday
Posted: 7 hours ago
Manchester, Lancashire
NCC Group
Posted: 7 hours ago
City, London
Understanding Recruitment
Salary: £18000 - £20000 per annum + Pension (3% non-contributary)
Posted: 8 hours ago
Haywards Heath, West Sussex
HAYS INFORMATION TECHNOLOGY
Salary: £13.00 - £15.00 per hour
Posted: 8 hours ago
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 10 hours ago
Edinburgh, Midlothian
Lorien Resourcing
Salary: Negotiable plus package
Posted: 10 hours ago
West London
WEX Europe Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 10 hours ago
Swindon, Wiltshire
CV Screen Ltd
Salary: £20k - 24k per year + Pension
Posted: 11 hours ago
South West London
ComputAppoint
Salary: £20000 - £25000 per annum
Posted: 11 hours ago
Staffordshire
Senitor Associates
Salary: £30000 - £34000 per annum + Annual Bonus + Pension + Health
Posted: 12 hours ago
East Midlands
EMBS- People Transfer
Salary: £22k - 24k per year
Posted: 13 hours ago
Leeds, West Yorkshire
Robert Half
Salary: £24000 - £28000 per annum
Posted: 14 hours ago
Brentford, Middlesex
Greywood Associates Limited
Salary: £40000 per annum + Benefits
Posted: 14 hours ago