Service Desk Support Jobs with Work from Home Options

Service Desk Support
UK > Work from Home

The median Service Desk Support salary in Work from Home is £29,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 580 611 789
Rank change year-on-year +31 +178 -237
Permanent jobs requiring a Service Desk Support 13 52 63
As % of all permanent jobs with a WFH option 0.038% 0.13% 0.092%
As % of the Job Titles category 0.040% 0.13% 0.094%
Number of salaries quoted 11 51 63
10th Percentile £23,000 £25,000 £20,700
25th Percentile £25,000 £27,554 £21,375
Median annual salary (50th Percentile) £29,000 £35,000 £25,000
Median % change year-on-year -17.14% +40.00% -7.41%
75th Percentile £33,250 £37,250 £30,000
90th Percentile £120,000 £53,750 £34,586
UK median annual salary £30,000 £30,000 £26,125
% change year-on-year - +14.83% +5.13%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,500 39,912 66,911
% of permanent jobs with a recognized job title 95.98% 96.00% 97.40%
Number of salaries quoted 24,881 28,336 41,924
10th Percentile £33,013 £36,733 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Support in the job title as a proportion of all IT jobs advertised.

Service Desk Support trend for jobs with a WFH option

Service Desk Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Support.

Service Desk Support salary trend for jobs with a WFH option

Service Desk Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Support over the 6 months to 8 May 2024.

Service Desk Support salary histogram for jobs with a WFH option

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 8 May 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Support in the job title.

1 9 (69.23%) Customer Service
2 7 (53.85%) Windows
3 6 (46.15%) Microsoft 365
3 6 (46.15%) Social Skills
3 6 (46.15%) Microsoft Office
3 6 (46.15%) Microsoft
3 6 (46.15%) Active Directory
4 5 (38.46%) ITIL
4 5 (38.46%) ITSM
4 5 (38.46%) Windows 10
5 4 (30.77%) Remote Desktop
5 4 (30.77%) Finance
6 3 (23.08%) Microsoft Certification
6 3 (23.08%) DHCP
6 3 (23.08%) TCP/IP
6 3 (23.08%) VPN
6 3 (23.08%) Microsoft Exchange
6 3 (23.08%) VMware
6 3 (23.08%) VMware Infrastructure
6 3 (23.08%) Problem-Solving
7 2 (15.38%) ConnectWise
7 2 (15.38%) Inclusion and Diversity
7 2 (15.38%) N-able
7 2 (15.38%) Windows Server
7 2 (15.38%) Break/Fix
7 2 (15.38%) Analytical Thinking
7 2 (15.38%) Windows 8
7 2 (15.38%) Analytical Skills
7 2 (15.38%) Mimecast
7 2 (15.38%) Banking

Service Desk Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (23.08%) Microsoft Exchange
2 1 (7.69%) CMS
Applications
1 6 (46.15%) Microsoft Office
Business Applications
1 1 (7.69%) Elite 3E
Cloud Services
1 6 (46.15%) Microsoft 365
2 2 (15.38%) Mimecast
3 1 (7.69%) AWS
3 1 (7.69%) Azure
Communications & Networking
1 4 (30.77%) Remote Desktop
2 3 (23.08%) DHCP
2 3 (23.08%) TCP/IP
2 3 (23.08%) VPN
3 1 (7.69%) DNS
3 1 (7.69%) Internet
3 1 (7.69%) LAN
3 1 (7.69%) SAN
3 1 (7.69%) Structured Cabling
3 1 (7.69%) WAN
3 1 (7.69%) Wireless
Database & Business Intelligence
1 1 (7.69%) Amazon RDS
Development Applications
1 1 (7.69%) JIRA
General
1 6 (46.15%) Social Skills
2 4 (30.77%) Finance
3 2 (15.38%) Analytical Skills
3 2 (15.38%) Banking
3 2 (15.38%) Inclusion and Diversity
4 1 (7.69%) Telecoms
Miscellaneous
1 1 (7.69%) Blackberry
1 1 (7.69%) Management Information System
1 1 (7.69%) Self-Motivation
1 1 (7.69%) Team-Oriented Environment
Operating Systems
1 7 (53.85%) Windows
2 5 (38.46%) Windows 10
3 2 (15.38%) Windows 8
3 2 (15.38%) Windows Server
4 1 (7.69%) Android
4 1 (7.69%) Apple iOS
4 1 (7.69%) Windows 7
Processes & Methodologies
1 9 (69.23%) Customer Service
2 5 (38.46%) ITIL
2 5 (38.46%) ITSM
3 3 (23.08%) Problem-Solving
4 2 (15.38%) Analytical Thinking
4 2 (15.38%) Break/Fix
4 2 (15.38%) Service Delivery
4 2 (15.38%) Service Management
5 1 (7.69%) Asset Management
5 1 (7.69%) Budgeting and Forecasting
5 1 (7.69%) Content Management
5 1 (7.69%) Customer-Centricity
5 1 (7.69%) Document Management
5 1 (7.69%) Fintech
5 1 (7.69%) High Availability
5 1 (7.69%) Incident Management
5 1 (7.69%) Practice Management
5 1 (7.69%) Security Operations
5 1 (7.69%) Stakeholder Management
5 1 (7.69%) User Experience
Programming Languages
1 1 (7.69%) PowerShell
Qualifications
1 3 (23.08%) Microsoft Certification
2 2 (15.38%) A+ Certification
2 2 (15.38%) MCITP
3 1 (7.69%) CompTIA Security+
3 1 (7.69%) ITIL Certification
3 1 (7.69%) ITIL Foundation Certificate
3 1 (7.69%) MCSA
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 6 (46.15%) Active Directory
2 3 (23.08%) VMware Infrastructure
Vendors
1 6 (46.15%) Microsoft
2 3 (23.08%) VMware
3 2 (15.38%) ConnectWise
3 2 (15.38%) N-able
3 2 (15.38%) SolarWinds
3 2 (15.38%) Sophos
4 1 (7.69%) Adobe
4 1 (7.69%) Apple
4 1 (7.69%) Cisco
4 1 (7.69%) Citrix
4 1 (7.69%) HP
4 1 (7.69%) iManage
4 1 (7.69%) Intapp
4 1 (7.69%) Mitel
4 1 (7.69%) Nimble Storage
4 1 (7.69%) Sun
4 1 (7.69%) Veeam
4 1 (7.69%) Zerto