ensure that appropriate security controls are in place for KPMG technology solutions. Role summary Provide Bridge between GISG Operational teams and ITS Global Major IncidentManagement Process Coordinate Security Incidentmanagement activities across Regions • Provide Member Firms with Incident Response advice and support through the … set up, and maintain repeatable Teams War Room structure Define, set up, and maintain communication structure and templates for the three below high level incident types. Assist in coordination with GCISO to link into board level and regulatory comms requirements Give Service Management the Security context of any … Security Incident promoted to Major Incidents Assist in the delivery of Cyber War games and purple teaming activities Initiate US Advisory IR assistance requests Coordinate US Advisory IR activities when necessary Key accountabilities Provide Security IncidentManagement Framework and coverage between GISG and the ITS Global Service more »
Role : Head of IncidentManagement & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of IncidentManagement & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incidentmanagement procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of more »
Security Incident Specialist Join our Cyber Security product group as a Security Incident Specialist, a pivotal role within our team dedicated to cyber security incidentmanagement and security operations technologies. Our mission is to deliver top-tier enterprise security services across the organization. Key Responsibilities: Subject … Matter Expertise : Lead as the expert on security operations technologies, enhancing identity governance and privileged access management processes. IncidentManagement : Oversee the full lifecycle of security incidents, especially during high-priority investigations. Ensure outcomes align with business priorities and policies, and disseminate lessons learned effectively. Collaboration : Work … providers and security suites. Development Opportunities : Enhance your skills and career within a diverse, multi-technology Cyber team. Required Skills and Experience: Minimum Criteria: IncidentManagement : Proven expertise in cyber security incident management. Framework Knowledge : Familiarity with the MITRE ATT&CK framework. Security Operations : Experience with virtual more »
Head of IncidentManagement & Service Operations - Hybrid, London based A Head of IncidentManagement & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part … IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations … delivery including event, incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling) Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely more »
Employment Type: Permanent
Salary: £110000 - £135000/annum Excellent bonus and benefits
Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and … and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incidentmanagement resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incidentmanagement procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the more »
years of experience in handling calls/emails in in a international help desk is must Good understanding and hands-on experience of IncidentManagement process/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the … voice calls ITIL process on IncidentManagement and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the IncidentManagement queue, Assigning/Reassigning and follow up of tickets as per standard procedure … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the IncidentManagement queue and update the incidentmanagement system with all the relevant information relating to an incident. Proactive problem managementmore »
The Construction Site based Site Operations Incident Manager role is to work within the Site Operations Team, Reporting to the Site Operations Site Lead (with a sub-report to the Emergency Preparedness Lead), taking responsibility for the coordination of Construction Site Incidents, ensuring compliance to the site Emergency Arrangements. … The role requires an industry leading value and commitment to delivering work safely. The Site Incident Manager supports activities being undertaken in the Advance Works and Site Establishment programmes and will work closely with the Site Principal Contractor team to ensure activities are undertaken safely. It includes day to … day management and coordination of the Site's response, management and recovery of Construction Site incidents and emergencies (which will include the Site's Associated Developments when built). A high level of stakeholder management and integration is required, with particular focus on the Site's core more »
different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery and Major IncidentManagement … all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative … and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of improved IncidentManagementmore »
Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and … to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years … performing at least one of Problem, Change or IncidentManagement at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incidentmanagement A good working knowledge of IT infrastructure systems architecture and concepts Demonstrable experience more »
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, IncidentManagement, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incidentmanagement, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incidentmanagement framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »
Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, IncidentManagement, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incidentmanagement, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incidentmanagement framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »
empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incidentmanagement process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the … incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends more »
Middlesbrough, England, United Kingdom Hybrid / WFH Options
GB Bank
created role we’ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for IncidentManagement, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands … the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics. Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact Assessments (BIA), Business Continuity Plans (BCP) test plans across the business, embedding governance, roles, and … s Operational Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions. Capture relevant information to determine whether an incident needs to be declared and then classifying the severity of the incident (minor to critical). Leading improvements in Business Continuity by designing more »
Chatham, Kent, South East, United Kingdom Hybrid / WFH Options
Intec Select
iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incidentmanagement, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role … paced and challenging vacancy you must has recent hands on capabilitiesin iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incidentmanagement within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into … the cloud. Core responsibilities: IncidentManagement: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is more »
iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incidentmanagement, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role … and challenging vacancy you must has recent hands on capabilites in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incidentmanagement within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into … the cloud. Core responsibilities: IncidentManagement: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is more »
iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incidentmanagement, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role … and challenging vacancy you must has recent hands on capabilities in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incidentmanagement within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into … the cloud. Core responsibilities: IncidentManagement: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »
better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently across the organisation. Provide … of all focused improvement, ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, IncidentManagement, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of … the functions to maintain effective IT supplier (internal/external) management, service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and more »
support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incidentmanagement, service management, problem management and change management. Actively participate in continued development as agreed with the training provider … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »
incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incidentmanagement when needed. Assist Major IncidentManagement procedures to restore normal service operation. Identify and investigate solution defects within the production … and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential The successful candidate will possess the ability to: Proficiency in using Microsoft … applications including Excel and PowerBI Working knowledge of SQL Incidentmanagement, manage MCC impacting incidents including triage, service provider engagement, escalation and resolution. Working alongside Problem management to oversee the resolution of problems including triage, management, resolution, and root cause analysis. Involvement in and delivery of more »
Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to IncidentManagement Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incidentmore »
of our main offices in London. We are also open to flexible working arrangements - job share etc. What you'll be doing Contributing to incidentmanagement activities by advising on incident identification, assessment, classification, escalation, investigation, mitigation, monitoring and reporting to help ensure Legal and General’s … ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve operational performance and risk management objectives related to the SOC Driving the development of threat management, threat modelling and identification of new threat vectors by keeping up to … employees at all levels to maximise the performance of the area Qualifications Naturally you will come from a strong background in security operations and incidentmanagement Good knowledge of various security operations tools, technologies and processes including security device management tools, IDs/IPS and SIEM tools more »
time to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incidentmanagement, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the … SME on the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant … processes following Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing more »
Chesterfield, Derbyshire, United Kingdom, Wingerworth Hybrid / WFH Options
Vermelo RPO
Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills. … be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incidentmanagement, problem management, change management, asset management, request management and the service desk. Identify and implement improvements to processes … with in service operations. Management of 3rd Party Suppliers which support service delivery. Foster and maintain a culture of continuous improvement to ensure the services continue to meet business needs. Set Service Levels & KPIs producing regular reports measuring performance. Manage and mitigate operational risks plus compliance with security/ more »
and maintenance of desktop PCs, laptops and tablets (iOS and Android). Configuration, support and maintenance of mobile and audio-visual technology. Updating of incident and request tickets within the Service Management tool. Documentation of procedures. Project work as required. Compliance with operational processes (e.g. IncidentManagement, Request Management, Major IncidentManagement). Network configuration as required including port patching and fault diagnosis. 37.5 hours per week, Monday to Friday, on shift between 8am-6pm. Travel - you will be required to travel between our four main sites as well as to our satellite more »