properly monitoring and capacity plan for the network environment.GENERAL DUTIES & RESPONSIBILITIESLeads operational support team in the providing of monitoring, capacity planning, incident response, and problemmanagement for the company’s data communications network.Develops and implements documentation standards and operational procedures and processes for the network operations function.Maintains and … for internal and external clients.Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.Willingly shares relevant technical and/or industry knowledge and expertise to other resources.excellent decision-making, problem-solving, team and time management skillsIs resourceful and proactive in gathering information and sharing ideas.Proven project management skills.Demonstrated customer-focused leadership ability.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects more »
Application Support Lead/Manager (Buyside Portfolio Management) London to £130k Do you have expertise with Application Support within a buyside environment (Hedge Fund/Investment or Asset Manager) combined with strong leadership skills? You could be progressing your career at a global, hugely profitable, Investment Management firm. … manage production incidents to ensure appropriate escalation, assisting in determining root cause and preventative measures. You will ensure adherence to SOC1 requirements, Incident/ProblemManagement process and documentation, including follow through using ITIL framework and be responsible for the day-to-day management of the team … providing line management, coaching and guidance. WFH Policy: You'll join colleagues in the London office with flexibility to work from home 1-2 days a week in a hybrid model. Requirements: You have experience of supporting Portfolio Managers and Portfolio Analysts in the front office of a buy more »
CCaaS. The Cloud Design & Migration Engineer provides technical support to clients directly, and to other members of their teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial … where needed to ensure success. The successful candidate will have the following technical experience: •Windows and Microsoft Modern Workplace technologies. • Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud. • Experience of Intune and Autopilot - Management, Design, Implementation • Co-Pilot experience would be a bonus. • Modern … On-Premises infrastructure management – Current Windows Server versions & services o Remote Desktop Services, Session Host, Connection Broker experience beneficial. • Network Infrastructure - Management, Design, and Implementation. • Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge. more »
within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident managementmore »
within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident managementmore »
address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. ProblemManagement : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »
Senior ServiceNow Developer, your mission is to transform and enhance our ServiceNow platform, driving operational excellence throughout the organization. You'll lead IT service management innovations, aligning our technology with strategic goals to boost efficiency and effectiveness. Your expertise will enable superior service delivery and set new industry standards. … ServiceNow architecture and development practices Expertise in JavaScript, JSON, APIs, SSO, and Azure Familiarity with core ServiceNow modules: ITSM, ITOM, CSM, CMDB, Change, Incident, ProblemManagement, HAM, and SAM Advanced skills in implementing ServiceNow solutions Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System more »
we are hiring forInfrastructure Architect for our London office location : London Type: Permanent job details : Root cause analysis and problem management. Active directory, DNS, DHCP, File and print services administration and management. Supported OpCos IT service administration and management. 2nd & 3rd line support for all Wintel, AD, DNS, DHCP … RSA, Certificate Authority RDWEB, Trillex EPO, Encryption and all services etc. Azure AD Connect and ADFS administration and management Perimeter Services & WAN/LAN implementation and support Forti manager and Analyzer administration and management. Voice (Mitel cloud PBX) administration Process and technical Documentation. Cloud Services administration and management (AWS workspace, O365 License allocation, O365, EMS, SharePoint, MS Team and Intune Administration etc.) VMWare & vCenter support, installation, management and maintenance. Veeam Backup/restore administration Hardware configuration review and sizing for servers and storages. Nimble San and Thecus NAS Support, management and maintenance. FTP, Lotus notes more »
needs. Summary and purpose of the job: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products. The successful candidate will attend face-to-face and remote meetings with customers across … which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving our service. … issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trend analysis within your account and also from within ProblemManagement ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to ensure a continued successful relationship. Continually looking for ways more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, Azure Authentication, policy configuration, and top-level support for … implementation via partnership with project and other teams. •Identify opportunities to innovate, extend and enhance service delivery everywhere possible. •Perform Root Cause Analysis and ProblemManagement for directory services environment. •Serve as the escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated … escalation for support issues. •Expert knowledge in: Creating, administering, and troubleshooting Group Policies (GPOs);Active Directory Federation Services (ADFS), SAML, SSO; Windows Certificates Services Management; Distributed File System including both DFS-N, and DFS-R •Mid-level knowledge in: Windows Server Operating Systems (2012 R2 to 2022);Azure Active more »
suite, analyse reports, manage queries and provide issues resolution following best practice system guidelines or third parties and follow defined processes to solve the problem or escalate them to Fulcrum Third Party support via telephone, email and instant messaging to users • Providing best practice advice to systems users including … Team and Master Data) • Liaising with the third-party systems suppliers to register issues via Contact Portal and be able to demonstrate Incident and ProblemManagement and root cause analysis • General administration of finance systems and to maintain an in-depth knowledge of SAP applications and providing expert … AP S/4 HANA system as a user or Finance user in SAP Billing with Integration to Finance • Understanding of Accounts Payables, Invoice Management (Concur/Ariba) Expense management solution(Concur) and legal billing processes • Experience of working with SAP or similar legal systems with Integration to more »
suite, analyse reports, manage queries and provide issues resolution following best practice system guidelines or third parties and follow defined processes to solve the problem or escalate them to Fulcrum Third Party support via telephone, email and instant messaging to users * Providing best practice advice to systems users including … Team and Master Data) * Liaising with the third-party systems suppliers to register issues via Contact Portal and be able to demonstrate Incident and ProblemManagement and root cause analysis * General administration of finance systems and to maintain an in-depth knowledge of SAP applications and providing expert … AP S/4 HANA system as a user or Finance user in SAP Billing with Integration to Finance * Understanding of Accounts Payables, Invoice Management (Concur/Ariba) Expense management solution(Concur) and legal billing processes * Experience of working with SAP or similar legal systems with Integration to more »
the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide … appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd more »
sales engineer with positioning the right security posture to the customer. • Monitor industry networking security updates, technologies and best practices to improve overall security management and to remain informed of new technical developments and trends in the industry. • Liaise with Partners/Vendors to fulfil agreed customer expectations. • Produce … Edgeconnect, VMWare Velocloud, Forti Secure SD-WAN) • Security Architecture and design multi-platform solutions for managed security service clients • Technical lead during project planning, management and implementation of client solutions (Pilot & POC deployments). • Participate in project calls with clients to review and capture low level design requirements, best … and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development. · Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level. · Decision more »
identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in ProblemManagement, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »
