Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLAagreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues more »
To assist the Services management team by performing reasonable requests for additional duties as and when needed. To handle all required incidents within agreed SLA timescales, escalating where needed to ensure timescales are met. Be available to attend customer sites to support with the resolution of technical issues or to more »
of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »
of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »
/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and ServiceLevelAgreement compliancy. What you will be doing: to the planning of application/infrastructure releases and configuration changes support requests from customers by phone, email more »
/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and ServiceLevelAgreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by more »
working in a technical customer service IT support role dealing with 2nd line queries. * Demonstrable customer service and communication skills * Exposure to working to SLA's (ServiceLevel Agreements) and OLA's (Operational Level Agreements) * Demonstrable experience of working in a fast-paced working environment * An understanding/working knowledge more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring more »
Hereford, Herefordshire, West Midlands, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
the team to aid learning and proficiency Ability to quickly and efficiently identify IT systems issues/outages and escalate where required to ensure SLA targets are Effectively manage own time and workloads Ability to maintain a professional manner under pressure Capable of being highly responsive and having a strong more »
issues with 3rd parties (be that internal team member or external suppliers). You will manage each issue through to resolution within a defined SLA communicating with the restaurant (or customer) throughout the process to ensure they always have the latest updates available. You must have excellent problem-solving skills more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »
ensure tickets are logged, prioritised and routed accurately. You will also be expected to provide Incident Resolution to support the First Time Fix ServiceLevelAgreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging and is an ideal starting point more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Workday
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s it is important that you are an effective communicator and comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Workday
significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. The successful applicant will be responsible for the delivery of support more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
analysts across all business functions to meet and where possible exceed agreed ServiceLevel Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »
come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Management tool, and they are prioritised and resolved according to the agreed SLA. Work to ITIL and industry standards in meeting the internal ServiceLevelAgreement and supporting the continual improvement of the IT Operations function. Work closely with the Infrastructure, Development and Application Support Teams as well as third more »
come from a networking background. Excellent understanding of Service Management principles and ServiceLevel metrics. Proven track record of providing excellent customer service to SLA’s and experience of managing key customer relationships within a service management type role. Sound technical knowledge and understanding of IT/Network/Communications more »
Office (2010/365), Antivirus, Printers & Active Directory · Achieve both personal and team Golden KPIs targets such as customer satisfaction · Working in order of SLA and priority of tickets · System documentation Requirements · Great customer service skills · Positive and passionate about technology · Good problem solving skills · 1st Line level Experience with more »
City of Westminster, Greater London, United Kingdom
FDS
to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the ServiceLevel Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with more »
Employment Type: Permanent
Salary: £32000 - £36000/annum + £4,000 London Allowance