up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the more »
the IT Systems Access Analysts. Oversee the creation and maintenance of procedures and system documentation. Ensure Requests are completed within agreed Service Levels Agreements (SLA's). Assist in project work and organise workload according to agreed project plans. Review and manage Team Workload including other systems access tasks as more »
to project related IT Incidents o Overseeing and managing the Windows 11 go live support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved o Providing periodic reporting and management information on infrastructure performance o Work closely with various vendors more »
Image builds & updates, and handling various IT Security responsibilities, notably user & security group administration within Active Directory. Consistently align with both individual and team SLA/KPI objectives, ensuring timely escalations to avert potential failures. Cultivate enduring relationships across the customer spectrum, always clarifying the steps to resolution and upholding more »
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
Fort William, Scotland, United Kingdom Hybrid / WFH Options
AMP Clean Energy
insights Experience of leading an IM/Data/BI team Experience of engaging with cross functional teams to deliver on time as per SLA’s/project timescales Hands on Service Delivery, Program Delivery and Operations experience Ability to manage multiple priorities in a deadline orientated environment A critical more »
Cambridge University Hospital NHS Foundation Trust
for IT project managers, vendors, and end users during the project implementation. Participate in troubleshooting and incident resolution activities and ensure support SLAs (ServiceLevelAgreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions, bugs, and other issues. Administration of SharePoint features including more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Sopra Banking Software Ltd
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have more »
Crawley, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team more »
pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
and Data) in the effective delivery of all BAU IT services and project and programme related activities Manage Service reviews, IT performance/ServiceLevelAgreement based reporting Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day more »
Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
