and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
and supporting end-users Implementing and maintaining Microsoft 365 tools to maximize productivity, collaboration, and data security Complete incident tickets and service requests within SLA and in a modern tracking system Work with desktop support, infrastructure, networking, and applications engineering teams to implement and maintain a workstation and mobile device more »
. For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of more »
. For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of more »
Cambridge, England, United Kingdom Hybrid / WFH Options
Impellam Group
support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within ServiceLevel Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »
SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined servicelevel agreements (SLAs) and project timelines. The more »
Middlesbrough, North Yorkshire, North East, United Kingdom Hybrid / WFH Options
Keystream Group Limited
SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined servicelevel agreements (SLAs) and project timelines. The more »
Sutton Coldfield, West Midlands, West Midlands (County), United Kingdom
Michael Page
support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring more »
GU14, Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Hampshire Recruitment Service
the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will more »
management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »
service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »
document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the more »
SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with more »
