house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 1st & 2nd line support experience Providing customer service to all levels of business Active Directory Windows 10 Office more »
year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD more »
End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery, our team also deliver a substantial number of concurrent change and improvement projects both more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager and M365 Architect to design and implement new M365 functionality. Assist with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager and M365 Architect to design and implement new M365 functionality. Assist with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
