26 to 50 of 52 Service Delivery Jobs in the West Midlands

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

reporting technology. Supporting the successful implementation and operation of ITX Compliance On-boarding activities with a focus on global client facing, data transformation, project delivery, relationship management and best practice. This role provides the successful candidate with an unparalleled opportunity to build global VAT technical skills, global Indirect Tax … and processing into our Indirect Tax Technologies Reviewing the client specific exception reports produced by the technology Managing deliverable and contractual scope to ensure delivery against compliance obligations VAT technical and accounting review of draft returns and client specific exception reports; Liaising/managing the appropriate client personnel; Liaising … with the global PwC network; Ensuring high quality service delivery to our clients; Coaching/Mentoring junior members of the team Keeping up to date with legislation and practical changes which impact VAT compliance; Managing financials Monitoring relevant tax legislation and ensure VAT processes accommodate technical requirements. Developing more »

Signature recruitment are excited to be assisting one of our key clients in their search for a Service Delivery Team Lead to join their team on a permanent basis in their Birmingham office. The organisation are a growing technology company who deliver infrastructure to managed service properties. … their head office being based in Birmingham. This organisation really look after their staff, offering excellent training and development opportunities for all employees. As Delivery Team Leader, you will be managing a team to deliver any services ordered by direct customers or as part of a connection to a … managed service property. Benefits: Hybrid working Competitive salary Holiday pay Company pension contributions Responsibilities: Managing orders placed against any agreed SLAs and effective communication to customers or internal stakeholders. Ensuring all orders are monitored and reviewed throughout the order journey. Utilising systems to set review dates, monitor order stages more »

the safety and HSE performance of all personnel under their control, and for stopping work where this might be compromised Works with customer and service/project manager in producing work schedules and plans, then implements service delivery performing necessary testing in accordance with written appropriate test … procedures Implements standardized methods in order to identify complex problems Supports pro-actively the service team to achieve objectives Ensures works within area of responsibility are executed in accordance with the contract, and conform with project time and budget requirements Provide guidance and Co-operation of consortium partners sub … contractors and exchanges experience with colleagues responsible for products and other service teams and specialist departments Reviews and approves the, WPQRs, WPS, Welders Certification/Coding review, Welding Operators Certification review (e.g. stud welding), Site Skills test (Pressure Parts), Welding book/welding history maintain NDE results, Welding statistics more »

software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not more »

We are recruiting for a Private Clients Account Manager to provide administrative support, and to take ownership of all areas of service delivery, working in partnership with the relevant Advisors to provide outstanding customer service. Overview of duties Preparation of client annual review meetings and compliant ongoing suitability … for switches/withdrawals/top-ups and submission Preparation of switch/withdrawal/top-up suitability reports in compliant fashion for adviser delivery Execution of additional business submission with Providers Manage ongoing client information on back office Deal with any ad hoc client queries Liaise with Compliance more »

General Administrative Duties: • Respond to enquiries from staff, students, and external stakeholders regarding student records and information. • Coordinate with other departments to ensure seamless service delivery related to student administration. • Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation. more »

The Opportunity As a Customer Support Manager, you will be responsible for overseeing and managing a team of customer support representatives to ensure excellent service delivery and cust omer satisfaction. You will play a crucial role in training , mentoring and coaching team members , handling escalated customer queries, and … distribution to ensure optimal team efficiency Handle escalated customer queries and complaints effectively and professionally Monitor team members' interactions with customers to ensure quality service and adherence to company policies. Identify trends in customer issues and proactively address them to improve overall customer satisfaction. Provide coaching and guidance to … and customer handling skills. Monitor key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction scores, etc. Stay updated on product/service knowledge and industry trends to support team members effe ctively. The Person: Minimum of 7 years of experience in a customer support or related more »

be responsible for overseeing various contracts dealing with all aspects building fabric maintenance and small/minor works projects. You will effectively manage the service deliveryand strategic direction of your portfolio and actively pursue contractual and statutory compliance and opportunities for business development Be familiar with the supply chain … reflect theH&S policy and procedures Ambassadorial representation of thebrand and values Liaison with line managers, Engineers and office teams to ensure communication and delivery remains consistent with requirements You will be accountable for all operational and financial/commercial performance of the designated portfolio Maintain a professional approach … knowledge and understanding of H&S and environmental responsibilities. Customer focused with sound commercial and financial awareness. Able to translate client requirements into actual service delivery Able to establish relationships with clients, suppliers and across the FM business. For further information on the role and the company you more »

scalable enterprise systems and applications Leading a small team of technical and security architects and actively collaborating with Head of Cyber Security, Head of Service Delivery, Head of Business Partnering, Head of Data & An alytics and Head of Projects & Transformation. Skills required: Essential to have experience working as more »

working in a technical role covering Mechanical and Electrical Building Services in a Property/Estates/Facilities environment Experience of monitoring Hard FM service delivery compliance Excellent communication skills with the ability to communicate with a wide range of different stakeholders The ability to write/contribute more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

Reporting to the Facilities and Training Manager your duties will include; " Develop & maintain content, by operating various audio/visual technologies used in the delivery of instructional and/or interactive programs and courses for training " Attend and participate in training and other professional development activity " Work closely with … development practices and improvements made. " Serve as the principal trainer for the tech function, support, and train existing trainers across the function to maintain service delivery standards are achieved. " Guide the organisation in the preparation of functional training requirements in Operations for the New Products area or delivery more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

role is responsible for using and applying knowledge of business goals and security requirements to frame problems and set priorities for internal and external delivery teams. As a Lead IT Security Manager, you will need to have/be: Skills: Relationship Building . Ability to develop and maintain strong … vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of … IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. Knowledge of day-to-day activities and best practice within a SOC. Knowledge of technical security such as firewalls, network security groups, and access controls. Types of experience: Experience of leading a team through the full more »

oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective … security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of … IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as firewalls, network security groups, and access controls. Type of Experience: * Experience of leading a team through the full more »

of support of the schools ICT resources, Support of the clients core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your … Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies … by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer more »

with a passion for sustainability and making a positive impact on the environment? If you enjoy leading people and would thrive in a busy service desk environment, then this could be the perfect role for you! Are you an experienced Technical Services Manager looking for an exciting new challenge … points including phone, chat and email. Liaison with Head of Technical Services and other departments to identify trends, suggest improvements to support more efficient service delivery. Provide resolution to ensure outstanding customer service is being delivered in line with policy. Direct line management of a growing team including … Experience working with renewable energy systems, products and technology (e.g batteries/inverters) would be desirable. Excellent spoken and written communication skills. Outstanding customer service skills showcasing your positive and helpful attitude – leading by example. Confident use of IT systems, software and diagnostics. Interest in problem solving and issue more »

A Snapshot of Your Day The role of the Controls/Commissioning Field Service Representative is to principally provide global onsite in-Field Service and Technical Support on Siemens Energy Aeroderivative Gas Turbine (AGT) product lines, as required for the Long-Term Service Agreement (LTSA) business, Modification … may from time-to-time demand and will include out of hours standby/call out services. How Youll Make an Impact This Field Service role is focused on Siemens Energy Aeroderivative Gas Turbine (AGT) product lines SGT-A20, SGT-A35 and SGT-A65 controls systems commissioning and service. … Long-Term Projects (LTP), Installation & Commissioning (I&C), Engineered Solutions (ESoL) & Ad-hoc requirements, to ensure minimised downtime. Be the customer interface for Field Service and understand the value of excellent customer service delivery. Ensure that the contract and associated works are professionally administered on a day-to more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, IT Security Management experience the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and … and guidelines. the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. of day-to-day operations and industry best practices within a Security … Operations Center (SOC). in technical security aspects including firewalls, network security groups, and access controls. leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. record of leading response efforts during live cyber incidents and executing remediation more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. Understanding of day-to-day operations and industry best practices within a … SOC). Proficiency in technical security aspects including firewalls, network security groups, and access controls. Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. Track record of leading response efforts during live cyber incidents and executing more »

this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a … SOC). * Proficiency in technical security aspects including firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing more »

Training and Maintenance Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation of internal processes while delivering exceptional customer service to their clients. Your primary responsibilities will include scheduling engineers and trainers' visits, managing contract renewals, and fostering positive relationships with both new and … be on providing outstanding customer support and fostering business growth. Key Responsibilities: Coordinate and schedule visits for engineers and trainers, ensuring timely and efficient service delivery. Manage contract renewals and ensure all agreements are up-to-date and accurately maintained. Act as the primary point of contact for customer … business opportunities. Collaborate closely with internal teams to ensure alignment and effective communication of customer needs and expectations. Qualifications: Previous experience in a customer service or coordination role, preferably within a manufacturing or technical environment. Strong organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously. more »

Commission)This position supported by the VVB central Assurance team will be responsible for the management of the assurance and compliance processes within the delivery team. Monitor and report on asset performance, reliability, efficiency and compliance. Make recommendations that will improve business performance. Providing Quality Assurance support to the … to handover Collect/collate site assurance documentation Assure materials comply with design specification Monitor quality of installation works throughout project life Consulting with delivery team and principal contractor Develop quality plans, manuals, documents, and systems Manage project ITP process Manage Verification & Validation procedure Monitor progress and report on … race, religion or belief, sex or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. Does VVB sound like a company you would like to work for? Send us your CV on the VVB Careers Microsite - careers.vvb-eng.com more »