Period
to 20 November 2017

The median contractor rate for a Service Desk Analyst was £180 per day in advertised job vacancies in Birmingham during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
West Midlands > Birmingham
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 75 99 63
Rank change year-on-year +24 -36 +6
Contract jobs requiring a Service Desk Analyst 20 6 23
As % of all contract IT jobs advertised in Birmingham 1.28% 0.40% 1.68%
As % of the Job Titles category 1.35% 0.41% 1.75%
Number of daily rates quoted 4 3 5
Birmingham median daily rate £180 £115 £170
Median daily rate % change year-on-year +56.52% -32.35% +38.78%
10th Percentile £122 £103 £114
90th Percentile £238 £133 £195
West Midlands median daily rate £136 £114 £115
% change year-on-year +19.78% -1.09% -6.12%
Number of hourly rates quoted 8 2 7
Birmingham median hourly rate £9.75 £11.65 £11.00
Median hourly rate % change year-on-year -16.31% +5.91% -38.89%
10th Percentile £8.39 £10.86 £10.03
90th Percentile £12.48 £12.21 £11.90
West Midlands median hourly rate £12.50 £11.00 £12.50
% change year-on-year +13.64% -12.00% -21.88%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Birmingham
Contract vacancies in Birmingham with a recognized job title 1486 1446 1314
% of contract IT jobs with a recognized job title 94.77% 96.27% 95.84%
Number of daily rates quoted 1053 926 821
Birmingham median daily rate £388 £400 £375
Median daily rate % change year-on-year -3.13% +6.67% +7.14%
10th Percentile £216 £225 £210
90th Percentile £525 £550 £513
West Midlands median daily rate £400 £400 £375
% change year-on-year - +6.67% +7.14%
Number of hourly rates quoted 45 52 65
Birmingham median hourly rate £14.22 £14.75 £15.00
Median hourly rate % change year-on-year -3.63% -1.67% +7.64%
10th Percentile £8.39 £10.29 £10.73
90th Percentile £39.50 £27.42 £42.25
West Midlands median hourly rate £17.38 £15.00 £17.00
% change year-on-year +15.83% -11.76% +5.07%

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Birmingham.

Contractor daily rate trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Birmingham.

Contractor hourly rate trend for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 20 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 12 (60.00%) Windows
2 8 (40.00%) Microsoft Office
2 8 (40.00%) Active Directory
3 7 (35.00%) SLA
4 4 (20.00%) Windows 10
4 4 (20.00%) Windows 7
4 4 (20.00%) Office 365
4 4 (20.00%) ServiceNow
4 4 (20.00%) Microsoft
5 3 (15.00%) SC Cleared
5 3 (15.00%) Security Cleared
6 2 (10.00%) SCCM
6 2 (10.00%) Incident Management
6 2 (10.00%) Remedy
6 2 (10.00%) Citrix
6 2 (10.00%) Finance
6 2 (10.00%) Migration
6 2 (10.00%) ITIL
6 2 (10.00%) Windows 8
7 1 (5.00%) Remote Desktop
7 1 (5.00%) Proactive Management
7 1 (5.00%) Unix
7 1 (5.00%) CSS
7 1 (5.00%) HTML
7 1 (5.00%) JavaScript
7 1 (5.00%) SQL
7 1 (5.00%) Windows XP
7 1 (5.00%) MS Exchange
7 1 (5.00%) LAN
7 1 (5.00%) WAN

Service Desk Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) MS Exchange
Applications
1 8 (40.00%) Microsoft Office
Cloud Services
1 4 (20.00%) Office 365
2 1 (5.00%) Microsoft Azure
Communications & Networking
1 1 (5.00%) DHCP
1 1 (5.00%) DNS
1 1 (5.00%) LAN
1 1 (5.00%) Remote Desktop
1 1 (5.00%) VPN
1 1 (5.00%) WAN
1 1 (5.00%) Wireless
General
1 2 (10.00%) Finance
2 1 (5.00%) German Language
2 1 (5.00%) Law
Libraries, Frameworks & Software Standards
1 1 (5.00%) CSS
1 1 (5.00%) HTML
Miscellaneous
1 1 (5.00%) Analytical Skills
1 1 (5.00%) Blackberry
1 1 (5.00%) Management Information System
1 1 (5.00%) NHS
1 1 (5.00%) Wiki
Operating Systems
1 12 (60.00%) Windows
2 4 (20.00%) Windows 10
2 4 (20.00%) Windows 7
3 2 (10.00%) Windows 8
4 1 (5.00%) Apple iOS
4 1 (5.00%) Unix
4 1 (5.00%) Windows Server
4 1 (5.00%) Windows Server 2003
4 1 (5.00%) Windows Server 2008
4 1 (5.00%) Windows XP
Processes & Methodologies
1 2 (10.00%) Incident Management
1 2 (10.00%) ITIL
1 2 (10.00%) Migration
2 1 (5.00%) Change Control
2 1 (5.00%) Email Migration
2 1 (5.00%) Functional Testing
2 1 (5.00%) Proactive Management
2 1 (5.00%) Problem Management
2 1 (5.00%) User Acceptance Testing
Programming Languages
1 1 (5.00%) JavaScript
1 1 (5.00%) SQL
1 1 (5.00%) Tcl
Qualifications
1 3 (15.00%) SC Cleared
1 3 (15.00%) Security Cleared
2 1 (5.00%) Degree
Quality Assurance & Compliance
1 7 (35.00%) SLA
System Software
1 8 (40.00%) Active Directory
2 1 (5.00%) VMware Infrastructure
2 1 (5.00%) XenApp
Systems Management
1 2 (10.00%) SCCM
2 1 (5.00%) Systems Management Server (SMS)
Vendors
1 4 (20.00%) Microsoft
1 4 (20.00%) ServiceNow
2 2 (10.00%) Citrix
2 2 (10.00%) Remedy
3 1 (5.00%) Apple
3 1 (5.00%) VMware