Period
to 16 September 2019

The median contractor rate for a Service Desk Analyst was £133 per day in advertised job vacancies in the West Midlands during the 6 months to 16 September 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > West Midlands
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 121 128 113
Rank change year-on-year +7 -15 +33
Contract jobs requiring a Service Desk Analyst 54 75 66
As % of all contract IT jobs advertised in the West Midlands 1.28% 1.49% 1.48%
As % of the Job Titles category 1.35% 1.58% 1.56%
Number of daily rates quoted 16 35 21
West Midlands median daily rate £133 £110 £140
Median daily rate % change year-on-year +20.45% -21.43% +21.74%
10th Percentile £90 £103 £106
90th Percentile £161 £158 £203
England median daily rate £145 £130 £125
% change year-on-year +11.54% +4.00% -3.85%
Number of hourly rates quoted 28 30 24
West Midlands median hourly rate £14.00 £14.00 £13.25
Median hourly rate % change year-on-year - +5.66% +20.45%
10th Percentile £10.81 £11.00 £10.15
90th Percentile £23.59 £20.75 £14.50
England median hourly rate £13.94 £14.00 £13.50
% change year-on-year -0.43% +3.70% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,010 4,737 4,233
% of contract IT jobs with a recognized job title 95.25% 94.14% 94.63%
Number of daily rates quoted 2,629 2,845 2,655
West Midlands median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% -
10th Percentile £210 £235 £221
90th Percentile £588 £575 £542
England median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 170 223 194
West Midlands median hourly rate £16.00 £15.50 £17.00
Median hourly rate % change year-on-year +3.23% -8.82% +13.33%
10th Percentile £11.17 £11.00 £10.89
90th Percentile £43.75 £34.75 £49.25
England median hourly rate £20.00 £18.50 £18.70
% change year-on-year +8.11% -1.07% -1.58%

Service Desk Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the West Midlands.

Contractor daily rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Desk Analyst in the West Midlands over the 6 months to 16 September 2019.

Contractor daily rate histogram for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the West Midlands.

Contractor hourly rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Service Desk Analyst in the West Midlands over the 6 months to 16 September 2019.

Contractor hourly rate histogram for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +28 22 £101 -32.67% 3
Birmingham -12 13 £145 +31.82% 2
Coventry -20 10 £129 +23.12% 4
Solihull +9 3 - - 1
Worcestershire -2 2 - - 4
Herefordshire - 2 £115 - 1
Walsall - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 16 September 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 23 (42.59%) Windows
2 17 (31.48%) Active Directory
3 14 (25.93%) ITIL
4 11 (20.37%) Preventative Maintenance
4 11 (20.37%) Remedy
5 10 (18.52%) Microsoft
5 10 (18.52%) Problem-Solving
5 10 (18.52%) Office 365
6 9 (16.67%) Time Management
7 8 (14.81%) Microsoft Office
8 7 (12.96%) Public Sector
9 5 (9.26%) SLA
9 5 (9.26%) Windows 10
10 4 (7.41%) Social Media
10 4 (7.41%) Smartphone
11 3 (5.56%) ITSM
11 3 (5.56%) Management Information System
11 3 (5.56%) Service Delivery
11 3 (5.56%) Change Management
11 3 (5.56%) Dutch Language
11 3 (5.56%) Information Security
11 3 (5.56%) Asset Management
11 3 (5.56%) VPN
11 3 (5.56%) Citrix
11 3 (5.56%) SharePoint
11 3 (5.56%) MS Exchange
11 3 (5.56%) Windows 7
11 3 (5.56%) Break/Fix
12 2 (3.70%) Windows Server
12 2 (3.70%) Data Protection

Service Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.56%) MS Exchange
1 3 (5.56%) SharePoint
Applications
1 8 (14.81%) Microsoft Office
2 2 (3.70%) Microsoft Excel
3 1 (1.85%) Microsoft PowerPoint
Cloud Services
1 10 (18.52%) Office 365
2 1 (1.85%) Azure
2 1 (1.85%) OneDrive
Communications & Networking
1 3 (5.56%) VPN
2 2 (3.70%) Firewall
3 1 (1.85%) Broadband
3 1 (1.85%) DHCP
3 1 (1.85%) DNS
3 1 (1.85%) Internet
3 1 (1.85%) Intranet
3 1 (1.85%) LAN
3 1 (1.85%) TCP/IP
3 1 (1.85%) WAN
General
1 7 (12.96%) Public Sector
2 3 (5.56%) Dutch Language
3 2 (3.70%) Finnish Language
3 2 (3.70%) German Language
3 2 (3.70%) Retail
3 2 (3.70%) Telecoms
3 2 (3.70%) Turkish Language
4 1 (1.85%) Banking
4 1 (1.85%) French Language
4 1 (1.85%) Italian Language
4 1 (1.85%) Polish Language
4 1 (1.85%) Russian Language
4 1 (1.85%) Swedish Language
Miscellaneous
1 4 (7.41%) Smartphone
1 4 (7.41%) Social Media
2 3 (5.56%) Management Information System
3 2 (3.70%) CMDB
4 1 (1.85%) Analytical Skills
4 1 (1.85%) Blackberry
4 1 (1.85%) Data Centre
4 1 (1.85%) Self-Motivation
Operating Systems
1 23 (42.59%) Windows
2 5 (9.26%) Windows 10
3 3 (5.56%) Windows 7
4 2 (3.70%) Windows Server
4 2 (3.70%) Windows XP
5 1 (1.85%) Android
5 1 (1.85%) Apple iOS
5 1 (1.85%) Windows 2000
5 1 (1.85%) Windows 8
5 1 (1.85%) Windows Mobile
5 1 (1.85%) Windows NT
5 1 (1.85%) Windows Server 2008
5 1 (1.85%) Windows Server 2012
Processes & Methodologies
1 14 (25.93%) ITIL
2 11 (20.37%) Preventative Maintenance
3 10 (18.52%) Problem-Solving
4 9 (16.67%) Time Management
5 3 (5.56%) Asset Management
5 3 (5.56%) Break/Fix
5 3 (5.56%) Change Management
5 3 (5.56%) Information Security
5 3 (5.56%) ITSM
5 3 (5.56%) Service Delivery
6 2 (3.70%) Configuration Management
6 2 (3.70%) Data Protection
6 2 (3.70%) Incident Management
6 2 (3.70%) ITIL V3
6 2 (3.70%) Service Management
6 2 (3.70%) Software Asset Management
7 1 (1.85%) ITIL V2
7 1 (1.85%) Line Management
7 1 (1.85%) Quality Management
7 1 (1.85%) Software Deployment
Programming Languages
1 2 (3.70%) C
Qualifications
1 2 (3.70%) NVQ Level 3
2 1 (1.85%) Degree
2 1 (1.85%) MCSA
2 1 (1.85%) MCSE
2 1 (1.85%) Microsoft Certification
Quality Assurance & Compliance
1 5 (9.26%) SLA
System Software
1 17 (31.48%) Active Directory
2 1 (1.85%) Hyper-V
2 1 (1.85%) Terminal Server
2 1 (1.85%) XenApp
2 1 (1.85%) XenDesktop
Systems Management
1 1 (1.85%) SCCM
Vendors
1 11 (20.37%) Remedy
2 10 (18.52%) Microsoft
3 3 (5.56%) Citrix
4 2 (3.70%) Google
4 2 (3.70%) McAfee
5 1 (1.85%) Adobe
5 1 (1.85%) Apple
5 1 (1.85%) Cisco
5 1 (1.85%) Dell
5 1 (1.85%) HP
5 1 (1.85%) Ivanti
5 1 (1.85%) Oracle
5 1 (1.85%) SAP
5 1 (1.85%) ServiceNow
5 1 (1.85%) VMware