Period
to 20 April 2019

The median contractor rate for a Service Desk Analyst was £155 per day in advertised job vacancies in the West Midlands during the 6 months to 20 April 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > West Midlands
6 months to
20 Apr 2019
Same period 2018 Same period 2017
Rank 154 141 113
Rank change year-on-year -13 -28 +41
Contract jobs requiring a Service Desk Analyst 41 40 73
As % of all contract IT jobs advertised in the West Midlands 0.83% 0.84% 1.56%
As % of the Job Titles category 0.87% 0.88% 1.65%
Number of daily rates quoted 26 23 17
West Midlands median daily rate £155 £115 £150
Median daily rate % change year-on-year +34.78% -23.33% +15.38%
10th Percentile £113 £103 £83
90th Percentile £188 £192 £195
England median daily rate £150 £138 £135
% change year-on-year +9.09% +1.85% -3.57%
Number of hourly rates quoted 7 8 23
West Midlands median hourly rate £12.50 £12.00 £13.50
Median hourly rate % change year-on-year +4.17% -11.11% +22.73%
10th Percentile £10.75 £10.04 £10.35
90th Percentile £13.75 £15.08 £17.63
England median hourly rate £13.50 £13.02 £13.50
% change year-on-year +3.73% -3.59% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,687 4,543 4,426
% of contract IT jobs with a recognized job title 95.42% 95.22% 94.69%
Number of daily rates quoted 2,951 2,835 2,723
West Midlands median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +3.23%
10th Percentile £263 £235 £213
90th Percentile £588 £575 £538
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 143 171 210
West Midlands median hourly rate £16.00 £17.00 £16.75
Median hourly rate % change year-on-year -5.88% +1.49% +11.67%
10th Percentile £10.88 £10.50 £11.25
90th Percentile £45.00 £48.75 £36.25
England median hourly rate £18.76 £18.70 £19.00
% change year-on-year +0.32% -1.58% -

Service Desk Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the West Midlands.

Contractor daily rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Desk Analyst in the West Midlands over the 6 months to 20 April 2019.

Contractor daily rate histogram for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the West Midlands.

Contractor hourly rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 6 months to 20 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -4 17 £156 +35.87%
Birmingham +8 13 £155 +40.91%
Warwickshire +7 5 £115 -11.71%
Solihull +8 2 £116 -
Herefordshire +5 2 £348 +11.20%
Wolverhampton - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 April 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 32 (78.05%) Windows
2 22 (53.66%) ITIL
2 22 (53.66%) Microsoft
3 19 (46.34%) Microsoft Office
4 18 (43.90%) Active Directory
5 15 (36.59%) Office 365
6 9 (21.95%) Problem-Solving
7 7 (17.07%) Time Management
7 7 (17.07%) MS Exchange
8 6 (14.63%) Windows 10
9 5 (12.20%) Windows 7
9 5 (12.20%) Incident Management
10 4 (9.76%) SLA
10 4 (9.76%) SharePoint
10 4 (9.76%) VPN
11 3 (7.32%) LAN
11 3 (7.32%) WAN
11 3 (7.32%) Citrix
11 3 (7.32%) Wi-Fi
11 3 (7.32%) Social Media
11 3 (7.32%) Windows Server
12 2 (4.88%) ITIL V3
12 2 (4.88%) SCOM
12 2 (4.88%) Telecoms
12 2 (4.88%) Remote Desktop
12 2 (4.88%) Windows Server 2012
12 2 (4.88%) Enterprise Software
12 2 (4.88%) Data Protection
12 2 (4.88%) DV Cleared
12 2 (4.88%) Security Cleared

Service Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (17.07%) MS Exchange
2 4 (9.76%) SharePoint
Applications
1 19 (46.34%) Microsoft Office
Cloud Services
1 15 (36.59%) Office 365
Communications & Networking
1 4 (9.76%) VPN
2 3 (7.32%) LAN
2 3 (7.32%) WAN
2 3 (7.32%) Wi-Fi
3 2 (4.88%) Broadband
3 2 (4.88%) DHCP
3 2 (4.88%) DNS
3 2 (4.88%) Firewall
3 2 (4.88%) Remote Desktop
4 1 (2.44%) Wireless
General
1 2 (4.88%) Telecoms
Miscellaneous
1 3 (7.32%) Social Media
2 2 (4.88%) Enterprise Software
Operating Systems
1 32 (78.05%) Windows
2 6 (14.63%) Windows 10
3 5 (12.20%) Windows 7
4 3 (7.32%) Windows Server
5 2 (4.88%) Windows Server 2008
5 2 (4.88%) Windows Server 2012
5 2 (4.88%) Windows XP
Processes & Methodologies
1 22 (53.66%) ITIL
2 9 (21.95%) Problem-Solving
3 7 (17.07%) Time Management
4 5 (12.20%) Incident Management
5 2 (4.88%) Data Protection
5 2 (4.88%) ITIL V3
5 2 (4.88%) Password Management
5 2 (4.88%) Service Management
6 1 (2.44%) Asset Management
6 1 (2.44%) Computer Science
6 1 (2.44%) CRM
6 1 (2.44%) ERP
6 1 (2.44%) ITIL V2
6 1 (2.44%) Logistics
6 1 (2.44%) Migration
Qualifications
1 2 (4.88%) DV Cleared
1 2 (4.88%) Security Cleared
2 1 (2.44%) Computer Science Degree
2 1 (2.44%) Degree
2 1 (2.44%) MCP
2 1 (2.44%) MCSA
2 1 (2.44%) MCSE
2 1 (2.44%) Microsoft Certification
Quality Assurance & Compliance
1 4 (9.76%) SLA
System Software
1 18 (43.90%) Active Directory
2 1 (2.44%) Hyper-V
2 1 (2.44%) XenApp
2 1 (2.44%) XenDesktop
Systems Management
1 2 (4.88%) SCOM
Vendors
1 22 (53.66%) Microsoft
2 3 (7.32%) Citrix
3 1 (2.44%) Apple
3 1 (2.44%) Ivanti
3 1 (2.44%) SAP
3 1 (2.44%) VMware