Period
to 14 December 2018

The median contractor rate for a Service Desk Analyst was £122 per day in advertised job vacancies in the West Midlands during the 6 months to 14 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > West Midlands
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 147 114 131
Rank change year-on-year -33 +17 0
Contract jobs requiring a Service Desk Analyst 60 70 77
As % of all contract IT jobs advertised in the West Midlands 1.15% 1.43% 1.30%
As % of the Job Titles category 1.21% 1.51% 1.37%
Number of daily rates quoted 33 28 22
West Midlands median daily rate £122 £128 £114
Median daily rate % change year-on-year -4.31% +12.09% +1.11%
10th Percentile £103 £106 £80
90th Percentile £192 £208 £175
England median daily rate £140 £138 £135
% change year-on-year +1.82% +1.85% +3.85%
Number of hourly rates quoted 19 25 30
West Midlands median hourly rate £14.00 £12.50 £11.16
Median hourly rate % change year-on-year +12.00% +12.06% -10.76%
10th Percentile £11.00 £8.83 £10.00
90th Percentile £17.55 £15.15 £15.03
England median hourly rate £14.00 £13.00 £12.50
% change year-on-year +7.69% +4.00% -7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,966 4,640 5,622
% of contract IT jobs with a recognized job title 95.44% 95.04% 95.01%
Number of daily rates quoted 3,088 2,946 3,394
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £238 £211 £225
90th Percentile £575 £543 £541
England median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% +3.03%
Number of hourly rates quoted 192 196 231
West Midlands median hourly rate £15.85 £17.50 £15.00
Median hourly rate % change year-on-year -9.43% +16.67% -9.64%
10th Percentile £10.88 £10.40 £10.00
90th Percentile £42.13 £46.38 £38.75
England median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% -

Service Desk Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the West Midlands.

Contractor daily rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Desk Analyst in the West Midlands over the 6 months to 14 December 2018.

Contractor daily rate histogram for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the West Midlands.

Contractor hourly rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -7 25 £120 +4.35% 2
Birmingham -3 19 £140 -7.44% 2
Warwickshire +9 4 £115 - 1
Solihull +3 3 £122 - 1
Herefordshire -13 2 £348 +7.75%
West Bromwich -3 1 - -
Wolverhampton - 1 - -
Worcestershire - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 14 December 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 37 (61.67%) Windows
2 34 (56.67%) Active Directory
3 28 (46.67%) Microsoft Office
4 27 (45.00%) Microsoft
5 21 (35.00%) ITIL
6 19 (31.67%) Office 365
7 12 (20.00%) Windows 10
8 10 (16.67%) Windows 7
9 8 (13.33%) SLA
10 7 (11.67%) Microsoft Excel
10 7 (11.67%) ITIL V3
11 6 (10.00%) Incident Management
11 6 (10.00%) Microsoft PowerPoint
12 5 (8.33%) Apple
12 5 (8.33%) EPoS
12 5 (8.33%) Citrix
13 4 (6.67%) Windows XP
13 4 (6.67%) MS Exchange
13 4 (6.67%) LAN
13 4 (6.67%) WAN
13 4 (6.67%) Ivanti
13 4 (6.67%) Problem-Solving
14 3 (5.00%) Enterprise Software
14 3 (5.00%) Degree
14 3 (5.00%) MCSE
14 3 (5.00%) Microsoft Certification
14 3 (5.00%) VPN
15 2 (3.33%) ERP
15 2 (3.33%) NHS
15 2 (3.33%) Remedy

Service Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.67%) MS Exchange
2 2 (3.33%) SharePoint
Applications
1 28 (46.67%) Microsoft Office
2 7 (11.67%) Microsoft Excel
3 6 (10.00%) Microsoft PowerPoint
4 1 (1.67%) MS Visio
4 1 (1.67%) SOLIDWORKS
Cloud Services
1 19 (31.67%) Office 365
2 1 (1.67%) Azure Active Directory
2 1 (1.67%) Microsoft Azure
Communications & Networking
1 4 (6.67%) LAN
1 4 (6.67%) WAN
2 3 (5.00%) VPN
3 2 (3.33%) Remote Desktop
3 2 (3.33%) Wi-Fi
4 1 (1.67%) Firewall
4 1 (1.67%) TCP/IP
Database & Business Intelligence
1 1 (1.67%) Data Warehouse
Development Applications
1 1 (1.67%) JIRA
General
1 2 (3.33%) Retail
2 1 (1.67%) Advertising
2 1 (1.67%) Finance
Libraries, Frameworks & Software Standards
1 1 (1.67%) CSS
1 1 (1.67%) HTML
Miscellaneous
1 5 (8.33%) EPoS
2 3 (5.00%) Enterprise Software
3 2 (3.33%) Management Information System
3 2 (3.33%) NHS
3 2 (3.33%) Smartphone
4 1 (1.67%) CMDB
Operating Systems
1 37 (61.67%) Windows
2 12 (20.00%) Windows 10
3 10 (16.67%) Windows 7
4 4 (6.67%) Windows XP
5 2 (3.33%) Android
6 1 (1.67%) Apple iOS
6 1 (1.67%) Unix
Processes & Methodologies
1 21 (35.00%) ITIL
2 7 (11.67%) ITIL V3
3 6 (10.00%) Incident Management
4 4 (6.67%) Problem-Solving
5 2 (3.33%) Computer Science
5 2 (3.33%) Data Protection
5 2 (3.33%) ERP
5 2 (3.33%) Password Management
5 2 (3.33%) Service Management
6 1 (1.67%) Asset Management
6 1 (1.67%) Break/Fix
6 1 (1.67%) Business Intelligence
6 1 (1.67%) Change Management
6 1 (1.67%) Collaborative Working
6 1 (1.67%) Configuration Management
6 1 (1.67%) Mentoring
6 1 (1.67%) Proactive Monitoring
6 1 (1.67%) Service Delivery
6 1 (1.67%) Software Asset Management
6 1 (1.67%) Time Management
Programming Languages
1 1 (1.67%) JavaScript
1 1 (1.67%) SQL
Qualifications
1 3 (5.00%) Degree
1 3 (5.00%) MCSE
1 3 (5.00%) Microsoft Certification
2 2 (3.33%) Computer Science Degree
2 2 (3.33%) DV Cleared
2 2 (3.33%) MCP
2 2 (3.33%) MCSA
2 2 (3.33%) Security Cleared
3 1 (1.67%) ITIL Certification
Quality Assurance & Compliance
1 8 (13.33%) SLA
2 1 (1.67%) PMO
System Software
1 34 (56.67%) Active Directory
2 1 (1.67%) VMware Infrastructure
Systems Management
1 2 (3.33%) SCCM
1 2 (3.33%) SCOM
Vendors
1 27 (45.00%) Microsoft
2 5 (8.33%) Apple
2 5 (8.33%) Citrix
3 4 (6.67%) Ivanti
4 2 (3.33%) Remedy
4 2 (3.33%) ServiceNow
5 1 (1.67%) Avaya
5 1 (1.67%) Google
5 1 (1.67%) McAfee
5 1 (1.67%) SAP
5 1 (1.67%) Veeam
5 1 (1.67%) VMware