The median contractor rate for a Service Desk Analyst was £138 per day in advertised job vacancies in the West Midlands during the 3 months to 25 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England / West Midlands
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 85 107 94
Rank change year-on-year +22 -13  
Contract jobs requiring a Service Desk Analyst 31 33 26
As % of all contract IT jobs advertised in the West Midlands 1.54% 1.11% 1.10%
As % of the Job Titles category 1.63% 1.17% 1.15%
Number of daily rates quoted 8 16 10
Median daily rate £138 £115 £125
Median daily rate % change year-on-year +19.56% -8.00%  
90% offered a daily rate of more than £101 £93 £111
10% offered a daily rate of more than £186 £188 £190
UK excluding London median daily rate £115 £125 £125
% change year-on-year -8.00% -  
Number of hourly rates quoted 9 8 6
Median hourly rate £14.00 £11.00 £10.06
Median hourly rate % change year-on-year +27.27% +9.39%  
90% offered a hourly rate of more than £12.00 £10.00 £8.50
10% offered a hourly rate of more than £14.70 £12.50 £12.50
UK excluding London median hourly rate £13.00 £14.00 £13.00
% change year-on-year -7.14% +7.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
West Midlands
Contract job vacancies with a job title containing a recognized job role 1898 2824 2261
As % of all contract IT job vacancies advertised in the West Midlands 94.57% 94.67% 95.28%
Number of daily rates quoted 1133 1680 1377
Median daily rate £388 £398 £350
Median daily rate % change year-on-year -2.51% +13.57%  
90% offered a daily rate of more than £238 £229 £220
10% offered a daily rate of more than £548 £500 £500
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 87 91 138
Median hourly rate £16.00 £16.50 £16.60
Median hourly rate % change year-on-year -3.03% -0.60%  
90% offered a hourly rate of more than £12.50 £10.96 £11.00
10% offered a hourly rate of more than £51.00 £39.00 £30.75
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Service Desk Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the West Midlands.

Contractor daily rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the West Midlands.

Contractor hourly rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +21 10 £136 - 1
Warwickshire +14 10 £100 -13.04% 1
Birmingham +9 4 £185 +60.86% 1
Staffordshire -1 2 £146 +27.17%
Smethwick - 2 - -
Dudley +2 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 25 June 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 29 (43.94%) ITIL
2 23 (34.85%) Windows
3 19 (28.79%) Microsoft
4 18 (27.27%) Active Directory
5 16 (24.24%) SLA
6 14 (21.21%) Microsoft Office
7 11 (16.67%) Service Management
8 8 (12.12%) Windows 7
9 7 (10.61%) Degree
10 6 (9.09%) Computer Science
10 6 (9.09%) LANDesk
10 6 (9.09%) Office 365
11 5 (7.58%) Root Cause Analysis
11 5 (7.58%) Analytical Skills
12 4 (6.06%) Incident Management
12 4 (6.06%) Computer Science Degree
12 4 (6.06%) ITIL V3
12 4 (6.06%) Security Cleared
13 3 (4.55%) Video Conferencing
13 3 (4.55%) SC Cleared
13 3 (4.55%) DV Cleared
13 3 (4.55%) Driving Licence
13 3 (4.55%) Google
13 3 (4.55%) Dynamics CRM
13 3 (4.55%) Cisco
13 3 (4.55%) Citrix
13 3 (4.55%) Microsoft Excel
13 3 (4.55%) CRM
13 3 (4.55%) MS Exchange
13 3 (4.55%) VoIP

Service Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.55%) MS Exchange
Applications
1 14 (21.21%) Microsoft Office
2 3 (4.55%) Microsoft Excel
3 1 (1.52%) Microsoft Project
3 1 (1.52%) MS Visio
Business Applications
1 3 (4.55%) Dynamics CRM
Cloud Services
1 6 (9.09%) Office 365
Communications & Networking
1 3 (4.55%) VoIP
2 2 (3.03%) LAN
3 1 (1.52%) Firewall
3 1 (1.52%) Intranet
3 1 (1.52%) Remote Desktop
3 1 (1.52%) SAN
3 1 (1.52%) VPN
3 1 (1.52%) WAN
3 1 (1.52%) WebEx
3 1 (1.52%) Wi-Fi
3 1 (1.52%) Wireless
3 1 (1.52%) WLAN
Database & Business Intelligence
1 1 (1.52%) MS Access
General
1 1 (1.52%) Law
1 1 (1.52%) Marketing
1 1 (1.52%) Retail
1 1 (1.52%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.52%) Middleware
Miscellaneous
1 6 (9.09%) Computer Science
2 5 (7.58%) Analytical Skills
3 3 (4.55%) Driving Licence
3 3 (4.55%) Video Conferencing
4 2 (3.03%) CMDB
4 2 (3.03%) Wiki
5 1 (1.52%) Management Information System
5 1 (1.52%) NHS
5 1 (1.52%) Private Cloud
5 1 (1.52%) Social Media
Operating Systems
1 23 (34.85%) Windows
2 8 (12.12%) Windows 7
3 2 (3.03%) Windows XP
4 1 (1.52%) Android
4 1 (1.52%) Apple iOS
4 1 (1.52%) Linux
4 1 (1.52%) Mac OS X
4 1 (1.52%) MVS
4 1 (1.52%) Unix
4 1 (1.52%) Windows Server
4 1 (1.52%) Windows Server 2003
4 1 (1.52%) Windows Server 2008
Processes & Methodologies
1 29 (43.94%) ITIL
2 11 (16.67%) Service Management
3 5 (7.58%) Root Cause Analysis
4 4 (6.06%) Incident Management
4 4 (6.06%) ITIL V3
5 3 (4.55%) CRM
6 2 (3.03%) Asset Management
6 2 (3.03%) Data Cleansing
6 2 (3.03%) ITSM
6 2 (3.03%) Software Asset Management
6 2 (3.03%) Ticket Management
7 1 (1.52%) Business Transformation
7 1 (1.52%) Change Management
7 1 (1.52%) Document Management
7 1 (1.52%) Email Filtering
7 1 (1.52%) Identity Management
7 1 (1.52%) Kalman Filter
7 1 (1.52%) Problem Management
7 1 (1.52%) Resource Allocation
7 1 (1.52%) Service Delivery
Programming Languages
1 1 (1.52%) C
Qualifications
1 7 (10.61%) Degree
2 4 (6.06%) Computer Science Degree
2 4 (6.06%) Security Cleared
3 3 (4.55%) DV Cleared
3 3 (4.55%) SC Cleared
4 2 (3.03%) DBS Check
5 1 (1.52%) A+ Certification
5 1 (1.52%) ITIL Certification
Quality Assurance & Compliance
1 16 (24.24%) SLA
System Software
1 18 (27.27%) Active Directory
2 1 (1.52%) VMware Infrastructure
2 1 (1.52%) XenApp
Systems Management
1 1 (1.52%) SCCM
Vendors
1 19 (28.79%) Microsoft
2 6 (9.09%) LANDesk
3 3 (4.55%) Cisco
3 3 (4.55%) Citrix
3 3 (4.55%) Google
4 2 (3.03%) Remedy
4 2 (3.03%) ServiceNow
4 2 (3.03%) Snow
5 1 (1.52%) Adobe
5 1 (1.52%) McAfee
5 1 (1.52%) VMware
Warwickshire
Spring Technology
Posted: 5 days ago