1 to 5 of 5 Service Desk Analyst Jobs in the West Midlands

1st Line Service Desk Analyst (40 hours p/w) - Burton On Trent £24,000 + benefits Active Directory, Windows, Office 365 Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT … issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

We are only reviewing applications that come through our website.** To apply for the role, copy and paste this link below in your browser : Service Desk Analyst (1st Line) DDaT - Staffordshire Police (tal.net) Service Desk Analyst DDaT Grade E - £25,713 - £29,874 The … digital technology needs. If youve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, were looking for a Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police. Digital, Data and … Technology (DDaT) are the forefront of technological change across our IT estate, so we need a motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our more »

External/brand-0/spa-1/candidate/so/pm/6/pl/1/opp/2165-Senior-Service-Desk-Analyst-2nd-Line-DDaT/en-GB Senior Service Desk Analyst (2nd Line) DDaT Grade F … digital technology needs. If youve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, were looking for a Senior Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police. Digital, Data … and Technology (DDaT) are the forefront of technological change across our IT estate, so we need motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our more »

Job Role: 3rd Line IT Service Desk Analyst (MSP) Location: Stourbridge Salary: £40 - 45k plus private health, dental and optical care + more benefits The Opportunity for you Are you currently working at 3rd line at an MSP, and looking to join a company that offers training … is the job for you. Due to growth, our client is looking to add to their 3rd Line team. As a 3rd line IT Service Desk Analyst, you'll be based in the Stourbridge office for an MSP who provide solutions to over 1500 users. Our client … has recently won contracts and in turn, needs to grow out their service desk. This company is big on the upskilling of their staff and the MD has invested heavily into training up the service desk by way of certifications and qualifications. This role is for a more »

IT Solutions business based in Derby. They are a business that has a wholesome culture and encourages development and progression. Role As an Apprentice Service Desk Analyst you will be the entry point for all requests and tickets, while also working closely other Service Desk … well as technical skills. Work based experience will be supported by day release to attend theory sessions and complete Microsoft exams. Overall, our apprentice service desk analysts are a focal point of our managed services team providing first class support to our customers ensuring they are leveraging the … IT systems. Working to daily targets based around support queries. Ad hoc duties are required. Essential Criteria and Experience: Able to evidence excellent customer service skills. Possess a passion for IT and keen to progress. GCSE English and Maths Grade 4 or above or equivalent. A desire to complete more »