25 of 25 Service Desk Analyst Jobs in the West Midlands

s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. T echnology Service Desk Analyst Worcester based with a balance of home and office working £29,866 - £31,438 per year (pro rata) 35 hours per week Monday – Friday … Temporary position for up to 6 months We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service for any technical support queries that our end users may have. We support … a wide range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). The role of Technology Service Desk Analyst will include: Answering technical queries from our internal end users via a variety of methods including telephone, chat function and portal Logging and updating calls, documenting all troubleshooting More ❯

First Line Service Desk Analyst - 12 months Contract - £250/day via Umbrella – Birmingham (Onsite) - SCC FLEX CONTRACT - Active DV & NPPV3 Clearance We’re looking for a proactive and customer focused First Line IT Support Analyst (DV & NPPV3) to join a dedicated Customer Service team. This role involves day and night shifts. Your responsibilities as … a First Line Service Desk Analyst: • Provide first-line IT support via phone, email, and video conference • Log and manage incidents, service requests, and changes using an ITSM tool • Prioritise and escalate issues following ITIL best practices • Deliver exceptional customer service and clear communication • Perform daily system checks and issue timely service announcements • Work … hour shifts on a rotating 24/7/365 schedule (day and night shifts) As a suitable First Line Service Desk Analyst, you will have: • Experience in a customer service role (technical environment preferred). • Active DV & Police Clearance. • Excellent telephone manner and written communication skills. • Strong problem-solving skills and attention to detail. • ITIL More ❯

and transformation to Government, Defence, Policing and national infrastructure for over 15 years. As a Silver ERS Armed Forces Covenant SME, we are continuing to expand our network of Service Management and IT Professionals to support key transformation programmes within secure and complex environments. We are currently growing our consultant network to support a critical national policing capability, delivering … around-the-clock operational support services. As a Service Desk Analyst , you will play a key role in the first-line technical support and service resolution process, helping maintain and support IT operations across a secure network. Service Desk Analyst Defence & Policing Programme Location: On site - Near Birmingham airport Active Clearance Required: DV … cleared & NPPV3 Sector: Defence, Government, Policing Duration: Ongoing Contract - initial 12 months Day Rate: £250 per day Inside IR35 or up to £40,000pa. Your Role As a Service Desk Analyst, You Will Work As Part Of The Customer Service Centre (CSC) Providing First-line Support To a Nationally Distributed User Base. Working On a More ❯

and transformation to Government, Defence, Policing and national infrastructure for over 15 years. As a Silver ERS Armed Forces Covenant SME, we are continuing to expand our network of Service Management and IT Professionals to support key transformation programmes within secure and complex environments. We are currently growing our consultant network to support a critical national policing capability, delivering … around-the-clock operational support services. As a Service Desk Analyst , you will play a key role in the first-line technical support and service resolution process, helping maintain and support IT operations across a secure network. Service Desk Analyst – Defence & Policing Programme Location: On site - Near Birmingham airport Active Clearance Required: DV … cleared & NPPV3 Sector: Defence, Government, Policing Duration: Ongoing Contract - initial 12 months Day Rate: £250 per day Inside IR35 or up to £40,000pa. Your Role As a Service Desk Analyst, you will work as part of the Customer Service Centre (CSC) providing first-line support to a nationally distributed user base. Working on a More ❯

is required to cover shifts in case of emergencies or last-minute changes Contracting Authority: Government Client Contract Length: 6 months Clearance: SC Must have • Previous experience in a Service Desk or Customer Service role. • Experience with ServiceNow is essential. Experience • Worked in a Customer Service Role (technically diverse environment beneficial) • Excellent Telephone Manner • Excellent standard … of written English • Punctual and Reliable Skills: Strong customer service skills, including a positive attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established … technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of More ❯

/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. Must have • Previous experience in a Service Desk or Customer Service role. • Experience with ServiceNow is essential. Experience • Worked in a Customer Service Role (technically diverse environment beneficial) • Excellent Telephone Manner • Excellent standard of … written English • Punctual and Reliable Skills: • Strong customer service skills, including a positive attitude and excellent telephone manner. • Ability to communicate effectively via telephone, email, and video conference. • Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. • Ability to handle enquiries, complaints, and escalations professionally. • Analytical skills to follow established processes … technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of More ❯

DV Cleared Service Desk Analyst Full time on site in Birmingham (12 Hours Shifts,24/7/365) 12 Month Contract £250 - £300 p/d Inside IR35 Experience * Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable Desirables * ITIL Foundation Certification * Operational … knowledge and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of Microsoft Operations Systems * Intermediate working knowledge of Microsoft Active Directory * Basic working knowledge of Cisco VoIP and Video Conferencing systems Key Tasks The post holder will be required to do the … following: * Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures More ❯

SC Cleared Service Desk Analyst 6 Months £250 per day (Inside IR35) Birmingham 5 days per week Shift work - 3 days on 4 days off or 4 days on 3 days off This role is to provide first line IT support expertise to help support the company network of services across the UK. The individual will work … as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised, prioritised and escalated as appropriate. ***Please note - The selected candidate MUST HAVE ACTIVE SC Clearance for this position*** Responsibilities on the role- * Communicate effectively with customers and third parties via telephone … email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency More ❯

and we'll match you with similar roles. Flexible Day Rate! Birmingham ETH-EB/SDA Posted on May 19, 2023 Expired on July 3, 2023 About the role Service Desk Analyst Birmingham – Onsite! Initial contract – 12 months We are working with a client, looking to find an SC or DV-cleared Service Desk Analyst … while ITIL qualifications are not needed, they are beneficial! Your Role: • Provide primary interface with customers via telephone, email, face-to-face and video conferencing • Logging of all Incidents, Service Requests, Problems, Changes and Knowledge in the ITSM tool to ensure that issues are appropriately identified and tracked through to resolution • Analyse issues using 1st line knowledge, processes and … best practice (Impact/Urgency) and determine if a 1st Line fix is achievable before escalating to 2nd Line Support or Third Parties • Provide a high level of customer service at all times • Take ownership and responsibility of daily checks/tasks, ensuring that they are accounted for and completed to a high standard • Provide Service Announcements that More ❯

Service Desk Analyst £31,586 - £35,235 Full Time 37 hours per week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the … success of one of the Countrys fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and … undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisations Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user enquiries. Represent excellence in More ❯

Service Desk Analyst Hourly Rate: £29.55 PAYE or £38.47 Umbrella Location: Birmingham, UK (Fully onsite) Job Type: Contract (6 months with potential for extension) Work 12-hour shifts, covering a 24/7/365 rota. Day shifts are 0700 to 1900 hours, Night shifts are 1900 hours to 0700 hours. Must be eligible for SC Police … vetting We are seeking an IT Support Technician to provide first-line support for our client's network of services. This role involves working as part of the Customer Service Centre (CSC), operating on a 24/7 shift rota. The successful candidate will handle correspondence via email, telephone, and video conference, ensuring all requests are logged, categorised, prioritised … and escalated appropriately. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference daily. Log all incidents, service requests, problems, changes, and knowledge within an ITSM tool, categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes More ❯

help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU … to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user … enquiries. Represent excellence in service delivery, performance and technical ability. Consistently deliver at the highest level of customer service, productivity and technical proficiency. Support and mentor junior members of the team, helping them develop their technical and customer service skills. Work with the Infrastructure Team to develop knowledge,skills and understanding of more complex problems and network More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The … Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant is a true force to be reckoned with, delivering exceptional enterprise-level technical support … solutions. Benefits 25 days holiday Excellent bonus scheme – uncapped for high achievers What’s required of the Support Engineer? We’re looking for a bright, inquisitive, technically minded Support Analyst – you don’t need to know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might More ❯

Contribute to new ideas for support and managed services. Essential Criteria Must hold or be able to successfully achieve and maintain NPPV3 with SC. Able to evidence excellent customer service skills. Possess a passion for IT and keen to progress. Knowledge of the ITIL ServiceDesk environment. Excellent and demonstrable documentation ability, for both technical documents and customer communication. Follow … and 7 Operating Systems. Solid understanding and ideally qualified in extensive use of Office products including Word, Outlook, PowerPoint, Excel. Minimum of 2-3 years 1st Line Service Desk experience. Experience in working with 3rd parties and triaging. What can we offer you? Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays … a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if More ❯

Contribute to new ideas for support and managed services. Essential Criteria Must hold or be able to successfully achieve and maintain NPPV3 with SC. Able to evidence excellent customer service skills. Possess a passion for IT and keen to progress. Knowledge of the ITIL ServiceDesk environment. Excellent and demonstrable documentation ability, for both technical documents and customer communication. Follow … and 7 Operating Systems. Solid understanding and ideally qualified in extensive use of Office products including Word, Outlook, PowerPoint, Excel. Minimum of 2-3 years 1st Line Service Desk experience. Experience in working with 3rd parties and triaging. What can we offer you? Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays … a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if More ❯

Service Desk Analyst Contract Duration: 12 months Location: Birmingham Customer Service Centre Job Type: Full-time, 24/7 shift rota Rate: £100-140 per day INSIDE IR35. We are seeking a Service Desk Analyst to provide first-line IT support as part of our Customer Service Centre. This role involves supporting … categorising, prioritising, and escalating them as necessary. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference. Log all Incidents, Service Requests, Problems, Changes, and Knowledge within an ITSM tool, categorising and prioritising them appropriately. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow … in identifying errors, troubleshooting, and establishing lessons learned. Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard. Provide Service Announcements that are factual and timely as appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and standard More ❯

Social network you want to login/join with: Service Desk Roles (1. Service Desk Lead/2. Service Desk Analysts), Birmingham Client: FalconSmartIT Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 4a95ba01c4a7 Job Views: 27 Posted: 22.06.2025 Expiry Date: 06.08.2025 Job Description: Job Title: Service Desk Roles (1 Service Desk Lead/2 Service Desk Analysts) Job Location: Birmingham, UK/Onsite Job Type: Permanently Responsibilities: Handle calls and emails in an international help desk environment with a minimum of 2 to 3 years of experience. Understand and apply Incident Management processes, including prioritization and categorization of incidents. Skills Required … Excellent spoken and written communication skills. Handle voice calls effectively. Knowledge of ITIL processes related to Incident Management and Service Request fulfillment. Document technical details, process updates, ticket status, and other relevant information as directed. Monitor the Incident Management queue, assign/reassign tickets, and follow up as per procedures. Execute service requests in the ticketing system according More ❯

Service Desk Analyst (Fixed-term Contract) Location: Stratford-upon-Avon, United Kingdom Salary: 24000GBP DoE This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward … resolution and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. The Service Desk Analyst will … with customers on a regular basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is accountable for driving up customer satisfaction by fostering a positive collaboration between System C and the customer. They must ensure that customer’s needs More ❯

Direct message the job poster from Pigment Consulting Service Desk Analyst (Tier 1) | Birmingham, fully-onsite | £255 a day inside IR35 | DV Clear Pigment are a Change & Transformation Consultancy that deliver critical and complex programs across the public sector. We are currently seeking Tier 1 IT Support Consultants to join our team, to help support our client … s network of services across the UK. Our team will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily … basis Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate Handle enquiries, complaints and escalations from customers and other stakeholders Able to analyse complex issues and follow established processes and procedures Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix More ❯

Service Desk Analyst (Tier 1) | Birmingham, fully-onsite | £255 a day inside IR35 | DV Clear Pigment are a Change & Transformation Consultancy that deliver critical and complex programs across the public sector. We are currently seeking Tier 1 IT Support Consultants to join our team, to help support our client's network of services across the UK. Our … team will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests … errors, troubleshooting and looking to establish lessons learnt Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard Provide Service Announcements that are factual and timely as appropriate Importantly, all of our consultants must be able to work 12-hour shifts, covering a 24/7/365 rota. More ❯

Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as requested in … of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You Will Also Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team Take ownership of tickets as appropriate and continue to own More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service engineers … days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests received via phone, email, or customer portals. nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT … service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you be working? You will be based at our newly built, high-specification open-plan head office in Dudley. Requirements Our ideal candidate You’ll have a positive attitude and a personable, friendly approach, taking satisfaction More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service … a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries … specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will be working? You will be based within our newly built, high specification open plan head office in Dudley. Requirements Our ideal candidate You’ll have a brilliant attitude and a More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯