11 of 11 Service Desk Analyst Jobs in the West Midlands

Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts … manage communication, initial diagnosis, prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service ...

Role: Service Desk Analyst Location: Birmingham Rate: 130 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff … across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver … exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role Youll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. Youll own tickets, communicate clearly with users at all levels, document processes, and contribute ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver … exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role You’ll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. You’ll own tickets, communicate clearly with users at all levels, document processes ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver … exceptional customer service, and enjoy continuous improvement, this could be your next move click apply for full job details ...

division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, were leading innovation across the organisation. … with potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, were recruiting into our Service Desk team, which plays a vital role in keeping our business running smoothly and supporting colleagues across the organisation. Youll join a supportive ...

division plays a crucial role in driving the success of our business. By supporting the technology and systems that underpin our exceptional service, we ensure our customers remain at the heart of everything we do. With diverse teams and a wealth of expertise, we’re leading innovation across … potential, providing the skills, experience and support needed to build a successful and sustainable career in IT. This year, we’re recruiting into our Service Desk team, which plays a vital role in keeping our business running smoothly and supporting colleagues across the organisation. You’ll join ...

Service Desk Engineer | Coventry | £25,000–£30,000 You’ll be the first point of contact for users, resolving IT issues, logging requests, and delivering a high standard of support that keeps day-to-day operations running smoothly. You’ll work in a collaborative, fast-paced environment with … Troubleshooting issues across Windows, Microsoft 365, networking, and hardware Escalating more complex issues to senior engineers when required Contributing to consistently high service and user satisfaction levels Your Skills and Experience 2 years’+ experience in an IT role Strong understanding of Windows desktop environments and Microsoft ...

LocationStoke on Trent Hours per week35 Contract typePermanent Were looking for someone to provide technical support for Honeycomb Groups ICT systems, giving great customer service and helping everyone to use technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing first … second line support. Making sure incident tickets are logged, triaged and resolved within agreed service level targets. Setting up and maintaining mobile equipment. Supporting the whole ICT team with administrative duties. Providing ICT learning sessions for staff. Setting up new users and administering user permissions and security. Working with ...

LocationStoke on Trent Hours per week35 Contract typePermanent Were looking for someone to provide technical support for Honeycomb Groups ICT systems, giving great customer service and helping everyone to use technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing first ...

Scheme summary Kickstart your IT career and become part of an exciting initiative designed to invest in your growth and develop future IT talent. Join a supportive cohort, benefit from mentoring, and develop technical and ...