Service Desk Analyst Jobs in the West Midlands

12 Service Desk Analyst Jobs in the West Midlands

Service Desk Analyst

Redditch, Worcestershire, UK
Smart 1 Recruitment Limited
An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts … a team-oriented and progressive environment, where everyone’s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to … permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with more »
Employment Type: Contract, Permanent, Contract/Permanent
Salary: £25000/annum
Posted:

Service Desk Analyst

Redditch, Worcestershire, United Kingdom
Smart 1 Recruitment Limited
An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts … a team-oriented and progressive environment, where everyone’s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to … permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with more »
Employment Type: Permanent, Temporary
Salary: £25000/annum
Posted:

Service Desk Analyst

Birmingham, England, United Kingdom
Searchability®
BRAND NEW SERVICE DESK ANALYST OPPORTUNITY WITH INDUSTRY LEADING LOGISTICS BRAND Service Desk Analyst/Engineer – Birmingham – up to £30K Leading logistics brand on a mission to develop their people and drive technical innovation Contact Jack Ford on 07849 833 663/… our technology offering for our customers. We have over 200 people based out of our Birmingham HQ, and we are now recruiting for a Service Desk Analyst to join our team. WHAT YOU WILL BE DOING: The Service Desk Analyst will join as a … pivotal member of the IT support team, working in an ITIL based service desk environment. You will respond to support calls, and work to resolve/escalate faults for our remote and on-site users. You’ll troubleshoot issues through to resolution, install software, configure devices and monitor more »
Posted:

Service Desk Analyst / Engineer

Birmingham Business Park, England, United Kingdom
Metro
import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. Metro seeks a Service Desk Analyst/Engineer to join our team in Birmingham. Purpose This role is pivotal in delivering IT support provide 1st and … 2nd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with efficiently and effectively. The department works in an ITIL based service desk environment answering calls, fixing, and … issues through to resolution, configuring devices, installing new software, and monitoring/maintaining existing systems. Key Accountabilities and Responsibilities: Contribute to delivering exceptional customer service as part of the Service/Helpdesk team , acting as a single point of contact in the organization for employees, customers, and business more »
Posted:

Service Desk Analyst

Birmingham, West Midlands, West Midlands (County), United Kingdom
Applause IT Recruitment Ltd
Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000 Applause IT are looking for a Service Desk Engineer to join a Freight and Logistics company based in Birmingham. The organisation is a provider to leading British and international brands … their cargo ranges from raw materials to finished products. The role itself will consist of providing 1st and 2nd line support within the service team to all IT, communications, and freight related systems. The team works in an ITIL based environment will you be answering calls, fixing, and escalating … faults for their onsite and remote users. You will also manage escalation through other teams always ensuring high quality of feedback and service to customers. The ideal Service Desk Engineer MUST have: Experience with working in an ITIL environment. Windows 10, Windows Server (Apply online only) experience. more »
Employment Type: Permanent
Salary: £25000 - £30000/annum
Posted:

Service Desk Analyst

Coventry, West Midlands, United Kingdom
PARENTPAY LIMITED
Service Desk Analyst As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via phone, email and web chat so it is important that … you possess excellent written and oral communication skills and can deliver high levels of customer service at all times. All enquiries must be logged on to the Zendesk application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support … timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities Provide 1st more »
Employment Type: Permanent
Posted:

IT Service Desk Analyst - GBP 30000

Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT Service Desk Analyst - GBP 30000 Role - IT Service Desk Analyst Location - Birmingham Salary - £26,000 - £30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a … for employees, customers and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £30000/annum Great benefits & Pension
Posted:

IT Service Desk Analyst - GBP 30000

Solihull, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT Service Desk Analyst - GBP 30000 Role - IT Service Desk Analyst Location - Birmingham Salary - £26,000 - £30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £30000/annum Amazing benefits and pension
Posted:

Service Desk Analyst

Solihull, England, United Kingdom
Hybrid / WFH Options
Phoebus Software
operations team are growing due to the growth of the business to keep up with the demand. We are seeking a dedicated and skilled Service Desk Analyst to join our IT team. About us Phoebus Software Limited is a market leading provider of flexible, financial systems and … a lot of room for growth and progression within this team and we are devoted to progressing and supporting people within their careers. The Service Desk Analysts react to client requests promptly and efficiently, offering assistance and guidance wherever possible. When a first time fix is not possible … the Service Desk will capture sufficient detail to escalate issues if required and audit the types and frequency of inbound service requests for continuous future improvement. You will be providing technical support to our clients and work within the Operations team to support our clients. You will more »
Posted:

Service Desk Analyst

Solihull, West Midlands, United Kingdom
Acora Limited
there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. Role Overview As Service Desk Analyst you will be part of the Service Operations team, playing a key role in the delivery of high-quality … focus on Windows operating systems and Microsoft technology. Diagnose and resolve hardware, software, and network issues in a timely and efficient manner. Respond to service desk tickets, emails, and phone calls, ensuring a high level of customer satisfaction. Possess in-depth knowledge and hands-on experience with various more »
Employment Type: Permanent
Posted:

Service Desk Analyst 1st/2nd Line Support

B1, Birmingham, West Midlands (County), United Kingdom
Avanti Recruitment
will be working fully on-site. For this role, you must have at least 5 years of commercial experience. We are searching for a Service Desk Analyst to join their team as they continue to grow. Within this role, you will be providing 1st and 2nd line … support within the Service/Helpdesk team to all IT, Communications, and Freight-related systems. You will be contributing to delivering exceptional customer service, offering support to handle a wide range of service requests from technical issues that impact the entire organization. You will be working within more »
Employment Type: Permanent
Salary: £25000 - £36000/annum
Posted:

Service Desk Analyst L1

Coventry, England, United Kingdom
Hybrid / WFH Options
Kapsch TrafficCom AG
Due to a number of internal changes, we are delighted to be looking for several talented Service Operations/Service Desk Analysts to join our level 1 team based in Coventry. The Service Operations Analyst is the first point of contact for all customer issues more »
Posted:
Service Desk Analyst
the West Midlands
10th Percentile
£20,250
25th Percentile
£21,000
Median
£25,000
75th Percentile
£30,250
90th Percentile
£41,358