The median annual salary for a Service Desk Analyst was £18,750 in advertised job vacancies in Birmingham during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
West Midlands / Birmingham
Rank 98 105 105
Rank change year-on-year +7 0  
Permanent jobs requiring a Service Desk Analyst 21 32 13
As % of all permanent IT jobs advertised in Birmingham 1.16% 1.36% 0.75%
As % of the Job Titles category 1.20% 1.42% 0.78%
Number of salaries quoted 19 32 12
Median salary £18,750 £21,750 £20,500
Median salary % change year-on-year -13.79% +6.09%  
90% offered a salary of more than £17,200 £18,000 £19,100
10% offered a salary of more than £25,200 £28,000 £31,300
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Birmingham. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Birmingham
Permanent job vacancies with a job title containing a recognized job role 1749 2248 1673
As % of all permanent IT job vacancies advertised in Birmingham 97.00% 95.50% 96.93%
Number of salaries quoted 1401 1744 1412
Median salary £40,000 £40,500 £41,500
Median salary % change year-on-year -1.23% -2.40%  
90% offered a salary of more than £25,500 £26,500 £25,000
10% offered a salary of more than £60,000 £70,000 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in Birmingham

The job posting trend of jobs advertised in Birmingham that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Birmingham.

Salary trend for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 26 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 21 (55.26%) Microsoft
2 18 (47.37%) Windows
3 15 (39.47%) Active Directory
4 14 (36.84%) MS Office
5 12 (31.58%) MS Excel
6 9 (23.68%) Windows 7
7 8 (21.05%) German Language
7 8 (21.05%) ITIL
8 7 (18.42%) French Language
8 7 (18.42%) Retail
8 7 (18.42%) Spanish Language
9 6 (15.79%) Degree
10 5 (13.16%) MS Exchange
11 4 (10.53%) Windows 8
11 4 (10.53%) Swedish Language
11 4 (10.53%) CRM
11 4 (10.53%) Citrix
11 4 (10.53%) SLA
11 4 (10.53%) ERP
11 4 (10.53%) Finance
11 4 (10.53%) Legal
11 4 (10.53%) Danish Language
12 3 (7.89%) Dutch Language
12 3 (7.89%) Incident Management
12 3 (7.89%) Document Management
12 3 (7.89%) MS Visio
12 3 (7.89%) Business Intelligence
12 3 (7.89%) Adobe
12 3 (7.89%) MS Access
12 3 (7.89%) MS Project

Service Desk Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.16%) MS Exchange
2 1 (2.63%) Blackberry Enterprise Server
2 1 (2.63%) Exchange Server 2010
2 1 (2.63%) SharePoint
Applications
1 14 (36.84%) MS Office
2 12 (31.58%) MS Excel
3 3 (7.89%) MS Project
3 3 (7.89%) MS Visio
Cloud Services
1 3 (7.89%) Office 365
2 1 (2.63%) G Suite
Communications & Networking
1 2 (5.26%) LAN
2 1 (2.63%) Asterisk PBX
2 1 (2.63%) Firewall
2 1 (2.63%) HTTP
2 1 (2.63%) TCP/IP
2 1 (2.63%) WAN
2 1 (2.63%) Wi-Fi
Database & Business Intelligence
1 3 (7.89%) MS Access
General
1 8 (21.05%) German Language
2 7 (18.42%) French Language
2 7 (18.42%) Retail
2 7 (18.42%) Spanish Language
3 4 (10.53%) Danish Language
3 4 (10.53%) Finance
3 4 (10.53%) Legal
3 4 (10.53%) Swedish Language
4 3 (7.89%) Dutch Language
5 2 (5.26%) Automotive
6 1 (2.63%) Aerospace
6 1 (2.63%) Finnish Language
6 1 (2.63%) Japanese Language
6 1 (2.63%) Law
6 1 (2.63%) Mandarin Language
6 1 (2.63%) Manufacturing
6 1 (2.63%) Norwegian Language
Miscellaneous
1 2 (5.26%) Computer Science
1 2 (5.26%) Enterprise Storage
2 1 (2.63%) Analytical Skills
2 1 (2.63%) Blackberry
2 1 (2.63%) iPhone
2 1 (2.63%) Management Information System
2 1 (2.63%) Video Conferencing
Operating Systems
1 18 (47.37%) Windows
2 9 (23.68%) Windows 7
3 4 (10.53%) Windows 8
4 2 (5.26%) Windows 10
4 2 (5.26%) Windows Server
4 2 (5.26%) Windows Server 2008
4 2 (5.26%) Windows Server 2012
4 2 (5.26%) Windows XP
5 1 (2.63%) Linux
Processes & Methodologies
1 8 (21.05%) ITIL
2 4 (10.53%) CRM
2 4 (10.53%) ERP
3 3 (7.89%) Business Intelligence
3 3 (7.89%) Document Management
3 3 (7.89%) Incident Management
4 2 (5.26%) Email Filtering
4 2 (5.26%) Kalman Filter
4 2 (5.26%) Stakeholder Management
5 1 (2.63%) Information Security
5 1 (2.63%) IT Strategy
5 1 (2.63%) Problem Management
5 1 (2.63%) Process Improvement
5 1 (2.63%) Security Operations
Programming Languages
1 1 (2.63%) SQL
Qualifications
1 6 (15.79%) Degree
2 3 (7.89%) Security Cleared
3 2 (5.26%) A+ Certification
3 2 (5.26%) GNVQ
3 2 (5.26%) HND
3 2 (5.26%) Microsoft Certification
3 2 (5.26%) SC Cleared
4 1 (2.63%) ITIL Certification
Quality Assurance & Compliance
1 4 (10.53%) SLA
System Software
1 15 (39.47%) Active Directory
2 2 (5.26%) Hyper-V
2 2 (5.26%) VMware Infrastructure
Systems Management
1 1 (2.63%) SCOM
1 1 (2.63%) Tivoli
Vendors
1 21 (55.26%) Microsoft
2 4 (10.53%) Citrix
3 3 (7.89%) Adobe
3 3 (7.89%) LANDesk
4 2 (5.26%) Dell
4 2 (5.26%) Remedy
4 2 (5.26%) VMware
5 1 (2.63%) Cisco
5 1 (2.63%) EqualLogic
5 1 (2.63%) Google
5 1 (2.63%) IBM
5 1 (2.63%) NetApp