Period
to 22 November 2017

The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in Birmingham during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
West Midlands > Birmingham
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 173 183 148
Rank change year-on-year +10 -35 +26
Permanent jobs requiring a Service Desk Analyst 24 32 36
As % of all permanent IT jobs advertised in Birmingham 0.62% 0.67% 0.92%
As % of the Job Titles category 0.64% 0.70% 0.95%
Number of salaries quoted 23 26 37
Birmingham median annual salary £23,000 £20,750 £21,000
Median salary % change year-on-year +10.84% -1.19% +7.69%
10th Percentile £19,250 £18,500 £18,900
90th Percentile £34,150 £26,075 £23,000
West Midlands median annual salary £20,000 £20,500 £21,000
% change year-on-year -2.44% -2.38% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3727 4589 3799
% of permanent IT jobs with a recognized job title 96.23% 96.41% 97.09%
Number of salaries quoted 2977 3426 3179
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,500 £25,500
90th Percentile £65,000 £66,250 £67,500
West Midlands median annual salary £40,000 £40,000 £40,000

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Birmingham.

Salary trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Desk Analyst in Birmingham over the 6 months to 22 November 2017.

Salary histogram for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 22 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 15 (62.50%) Microsoft
2 10 (41.67%) ITIL
2 10 (41.67%) Windows
3 8 (33.33%) Active Directory
4 7 (29.17%) Microsoft Office
5 5 (20.83%) MCP
5 5 (20.83%) LAN
6 4 (16.67%) Citrix
6 4 (16.67%) WAN
6 4 (16.67%) MS Exchange
6 4 (16.67%) Sophos
6 4 (16.67%) Firewall
6 4 (16.67%) Mimecast
6 4 (16.67%) Office 365
6 4 (16.67%) Degree
6 4 (16.67%) French Language
6 4 (16.67%) German Language
6 4 (16.67%) Spanish Language
6 4 (16.67%) VMware
7 3 (12.50%) Service Delivery
7 3 (12.50%) ITIL V3
7 3 (12.50%) SLA
7 3 (12.50%) Microsoft Certification
8 2 (8.33%) ITIL Certification
8 2 (8.33%) DNS
9 1 (4.17%) G Suite
9 1 (4.17%) Windows Server 2012
9 1 (4.17%) ITIL Foundation Certificate
9 1 (4.17%) Coaching
9 1 (4.17%) Analytical Skills

Service Desk Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) MS Exchange
Applications
1 7 (29.17%) Microsoft Office
Cloud Services
1 4 (16.67%) Mimecast
1 4 (16.67%) Office 365
2 1 (4.17%) G Suite
2 1 (4.17%) SaaS
Communications & Networking
1 5 (20.83%) LAN
2 4 (16.67%) Firewall
2 4 (16.67%) WAN
3 2 (8.33%) DNS
4 1 (4.17%) DHCP
4 1 (4.17%) TCP/IP
4 1 (4.17%) VoIP
General
1 4 (16.67%) French Language
1 4 (16.67%) German Language
1 4 (16.67%) Spanish Language
2 1 (4.17%) Finance
2 1 (4.17%) Marketing
Miscellaneous
1 1 (4.17%) Analytical Skills
1 1 (4.17%) Blackberry
1 1 (4.17%) Management Information System
1 1 (4.17%) Video Conferencing
Operating Systems
1 10 (41.67%) Windows
2 1 (4.17%) Android
2 1 (4.17%) Windows 10
2 1 (4.17%) Windows 7
2 1 (4.17%) Windows Server 2008
2 1 (4.17%) Windows Server 2012
2 1 (4.17%) Windows XP
Processes & Methodologies
1 10 (41.67%) ITIL
2 3 (12.50%) ITIL V3
2 3 (12.50%) Service Delivery
3 1 (4.17%) Coaching
3 1 (4.17%) CRM
3 1 (4.17%) Incident Management
3 1 (4.17%) ITSM
3 1 (4.17%) Process Management
3 1 (4.17%) Service Management
3 1 (4.17%) Trend Analysis
Qualifications
1 5 (20.83%) MCP
2 4 (16.67%) Degree
3 3 (12.50%) Microsoft Certification
4 2 (8.33%) ITIL Certification
5 1 (4.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (12.50%) SLA
2 1 (4.17%) ISO/IEC 20000
System Software
1 8 (33.33%) Active Directory
Systems Management
1 1 (4.17%) SCCM
1 1 (4.17%) Systems Management Server (SMS)
Vendors
1 15 (62.50%) Microsoft
2 4 (16.67%) Citrix
2 4 (16.67%) Sophos
2 4 (16.67%) VMware
3 1 (4.17%) Adobe
3 1 (4.17%) Apple
3 1 (4.17%) Google
3 1 (4.17%) LANDesk
3 1 (4.17%) Remedy
3 1 (4.17%) SAP