The median annual salary for a Service Desk Analyst was £19,670 in advertised job vacancies in Birmingham during the 3 months to 29 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
West Midlands > Birmingham
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 123 129 122
Rank change year-on-year +6 -7  
Permanent jobs requiring a Service Desk Analyst 8 13 13
As % of all permanent IT jobs advertised in Birmingham 0.41% 0.55% 0.64%
As % of the Job Titles category 0.43% 0.57% 0.65%
Number of salaries quoted 8 10 12
Birmingham median annual salary £19,670 £20,500 £21,250
Median salary % change year-on-year -4.04% -3.52%  
10th Percentile £18,869 £18,975 £19,500
90th Percentile £25,750 £26,523 £23,000
West Midlands median annual salary £20,000 £20,900 £21,000
% change year-on-year -4.30% -0.47%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Birmingham. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Birmingham
Permanent job vacancies with a job title containing a recognized job role 1879 2274 1998
As % of all permanent IT job vacancies advertised in Birmingham 96.31% 96.36% 97.61%
Number of salaries quoted 6345 6704 8578
Birmingham median annual salary £42,500 £40,000 £45,000
Median salary % change year-on-year +6.25% -11.11%  
10th Percentile £27,500 £23,500 £26,250
90th Percentile £60,250 £77,500 £66,250
West Midlands median annual salary £40,000 £37,500 £40,000
% change year-on-year +6.66% -6.25%  

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Birmingham.

Salary trend for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 29 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 13 (48.15%) German Language
2 12 (44.44%) French Language
2 12 (44.44%) Spanish Language
2 12 (44.44%) Microsoft
3 11 (40.74%) Windows
4 9 (33.33%) Active Directory
5 7 (25.93%) Microsoft Office
5 7 (25.93%) Windows 7
6 6 (22.22%) ITIL
7 5 (18.52%) Degree
8 4 (14.81%) Swedish Language
8 4 (14.81%) Danish Language
8 4 (14.81%) Windows 8
9 3 (11.11%) Dutch Language
9 3 (11.11%) Legal
9 3 (11.11%) Retail
9 3 (11.11%) Business Intelligence
9 3 (11.11%) SLA
9 3 (11.11%) MS Exchange
10 2 (7.41%) Windows Server
10 2 (7.41%) Windows 10
10 2 (7.41%) Computer Science Degree
10 2 (7.41%) CRM
10 2 (7.41%) ERP
10 2 (7.41%) Windows XP
10 2 (7.41%) HND
10 2 (7.41%) Microsoft Excel
10 2 (7.41%) Microsoft Certification
10 2 (7.41%) A+ Certification
10 2 (7.41%) Automotive

Service Desk Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.11%) MS Exchange
2 1 (3.70%) Exchange Server 2010
Applications
1 7 (25.93%) Microsoft Office
2 2 (7.41%) Microsoft Excel
3 1 (3.70%) Microsoft Project
3 1 (3.70%) MS Visio
Cloud Services
1 2 (7.41%) G Suite
1 2 (7.41%) Office 365
2 1 (3.70%) SaaS
Communications & Networking
1 1 (3.70%) Asterisk PBX
1 1 (3.70%) DNS
1 1 (3.70%) LAN
1 1 (3.70%) TCP/IP
1 1 (3.70%) VoIP
1 1 (3.70%) WAN
Database & Business Intelligence
1 1 (3.70%) MS Access
General
1 13 (48.15%) German Language
2 12 (44.44%) French Language
2 12 (44.44%) Spanish Language
3 4 (14.81%) Danish Language
3 4 (14.81%) Swedish Language
4 3 (11.11%) Dutch Language
4 3 (11.11%) Legal
4 3 (11.11%) Retail
5 2 (7.41%) Automotive
5 2 (7.41%) Finance
6 1 (3.70%) Aerospace
6 1 (3.70%) Finnish Language
6 1 (3.70%) Japanese Language
6 1 (3.70%) Mandarin Language
6 1 (3.70%) Norwegian Language
Miscellaneous
1 2 (7.41%) Computer Science
2 1 (3.70%) Analytical Skills
2 1 (3.70%) Video Conferencing
Operating Systems
1 11 (40.74%) Windows
2 7 (25.93%) Windows 7
3 4 (14.81%) Windows 8
4 2 (7.41%) Windows 10
4 2 (7.41%) Windows Server
4 2 (7.41%) Windows Server 2008
4 2 (7.41%) Windows Server 2012
4 2 (7.41%) Windows XP
5 1 (3.70%) Android
Processes & Methodologies
1 6 (22.22%) ITIL
2 3 (11.11%) Business Intelligence
3 2 (7.41%) CRM
3 2 (7.41%) ERP
4 1 (3.70%) Document Management
4 1 (3.70%) Email Filtering
4 1 (3.70%) Incident Management
4 1 (3.70%) IT Strategy
4 1 (3.70%) ITSM
4 1 (3.70%) Kalman Filter
4 1 (3.70%) Stakeholder Management
Programming Languages
1 1 (3.70%) SQL
Qualifications
1 5 (18.52%) Degree
2 2 (7.41%) A+ Certification
2 2 (7.41%) Computer Science Degree
2 2 (7.41%) GNVQ
2 2 (7.41%) HND
2 2 (7.41%) Microsoft Certification
Quality Assurance & Compliance
1 3 (11.11%) SLA
System Software
1 9 (33.33%) Active Directory
Vendors
1 12 (44.44%) Microsoft
2 2 (7.41%) Google
3 1 (3.70%) Adobe
3 1 (3.70%) Citrix
3 1 (3.70%) LANDesk