Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in Buckinghamshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
South East > Buckinghamshire
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 117 100 124
Rank change year-on-year -17 +24 -2
Contract jobs citing Customer Engagement 16 9 14
As % of all contract IT jobs advertised in Buckinghamshire 0.67% 0.51% 0.52%
As % of the Processes & Methodologies category 0.82% 0.60% 0.65%
Number of daily rates quoted 12 6 1
Buckinghamshire median daily rate £417 £427 £350
Median daily rate % change year-on-year -2.23% +21.93% -
10th Percentile £340 £301 £325
90th Percentile £450 £432 £375
South East median daily rate £438 £415 £384
% change year-on-year +5.42% +8.14% -2.23%
Number of hourly rates quoted 1 1 0
Buckinghamshire median hourly rate £29.00 £10.24 -
Median hourly rate % change year-on-year +183.20% - -
South East median hourly rate £29.00 £10.24 -
% change year-on-year +183.20% - -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Buckinghamshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Buckinghamshire
Contract vacancies with a requirement for process or methodology skills 1950 1492 2156
As % of all contract IT jobs advertised in Buckinghamshire 81.80% 84.06% 80.72%
Number of daily rates quoted 909 814 1137
Buckinghamshire median daily rate £400 £410 £375
Median daily rate % change year-on-year -2.44% +9.33% +7.14%
10th Percentile £251 £240 £238
90th Percentile £537 £548 £506
South East median daily rate £425 £400 £390
% change year-on-year +6.25% +2.56% +4.56%
Number of hourly rates quoted 94 59 59
Buckinghamshire median hourly rate £16.58 £15.00 £16.28
Median hourly rate % change year-on-year +10.53% -7.86% +25.23%
10th Percentile £9.51 £9.31 £9.45
90th Percentile £48.75 £47.30 £45.00
South East median hourly rate £23.00 £26.00 £26.00
% change year-on-year -11.54% - +48.57%

Customer Engagement
Job Vacancy Trend in Buckinghamshire

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for Customer Engagement in Buckinghamshire

Customer Engagement
Contractor Daily Rate Trend in Buckinghamshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Buckinghamshire.

Contractor daily rate trend for Customer Engagement in Buckinghamshire

Customer Engagement
Contractor Daily Rate Histogram in Buckinghamshire

The daily rate distribution of IT jobs citing Customer Engagement in Buckinghamshire over the 6 months to 17 November 2017.

Contractor daily rate histogram for Customer Engagement in Buckinghamshire

Customer Engagement
Contract Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Buckinghamshire region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes -18 13 £385 -9.90%
High Wycombe - 1 - -
Customer Engagement
South East

For the 6 months to 17 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Buckinghamshire region with a requirement for Customer Engagement.

1 10 (62.50%) Security Cleared
2 8 (50.00%) SC Cleared
3 7 (43.75%) ISO/IEC 20000
3 7 (43.75%) ISO 9001
3 7 (43.75%) SLA
3 7 (43.75%) ITIL
3 7 (43.75%) Service Management
3 7 (43.75%) Service Delivery
3 7 (43.75%) Migration
4 6 (37.50%) Logistics
4 6 (37.50%) Microsoft
4 6 (37.50%) Performance Management
4 6 (37.50%) Office 365
4 6 (37.50%) Skype for Business
4 6 (37.50%) ITIL Foundation Certificate
4 6 (37.50%) Skype
4 6 (37.50%) Service Design
4 6 (37.50%) Collaborative Working
5 5 (31.25%) Customer Requirements
5 5 (31.25%) Line Management
5 5 (31.25%) Unified Communications
5 5 (31.25%) DV Cleared
5 5 (31.25%) Active Directory
5 5 (31.25%) Finance
5 5 (31.25%) Microsoft Office
6 3 (18.75%) Computacenter
7 1 (6.25%) Customer-Centricity
7 1 (6.25%) Remediation Plan
7 1 (6.25%) Marketing
7 1 (6.25%) Degree

Customer Engagement
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (37.50%) Skype for Business
2 1 (6.25%) CMS
2 1 (6.25%) Drupal
Applications
1 5 (31.25%) Microsoft Office
2 1 (6.25%) Photoshop
Cloud Services
1 6 (37.50%) Office 365
Communications & Networking
1 6 (37.50%) Skype
2 5 (31.25%) Unified Communications
Database & Business Intelligence
1 1 (6.25%) Big Data
1 1 (6.25%) Data Warehouse
1 1 (6.25%) Hadoop
1 1 (6.25%) PowerCenter
Development Applications
1 1 (6.25%) JIRA
General
1 5 (31.25%) Finance
2 1 (6.25%) Marketing
2 1 (6.25%) Pharmaceutical
2 1 (6.25%) Retail
Job Titles
1 7 (43.75%) Service Manager
2 5 (31.25%) Consultant
3 3 (18.75%) Business Consultant
3 3 (18.75%) Lync Consultant
4 2 (12.50%) Designer
4 2 (12.50%) ITIL Manager
4 2 (12.50%) ITIL Service Manager
4 2 (12.50%) Performance Manager
4 2 (12.50%) Principal Consultant
4 2 (12.50%) Security Manager
4 2 (12.50%) Service Performance Manager
4 2 (12.50%) Service Security Manager
4 2 (12.50%) Technical Manager
4 2 (12.50%) Technical Services Manager
5 1 (6.25%) Administrator
5 1 (6.25%) Analyst
5 1 (6.25%) Developer
5 1 (6.25%) Informatica Developer
5 1 (6.25%) IT Manager
5 1 (6.25%) Services Delivery Manager
Processes & Methodologies
1 7 (43.75%) ITIL
1 7 (43.75%) Migration
1 7 (43.75%) Service Delivery
1 7 (43.75%) Service Management
2 6 (37.50%) Collaborative Working
2 6 (37.50%) Logistics
2 6 (37.50%) Performance Management
2 6 (37.50%) Service Design
3 5 (31.25%) Customer Requirements
3 5 (31.25%) Line Management
4 1 (6.25%) Agile Software Development
4 1 (6.25%) Analytics
4 1 (6.25%) Business Transformation
4 1 (6.25%) Channel Management
4 1 (6.25%) Coaching
4 1 (6.25%) Customer-Centricity
4 1 (6.25%) Performance Monitoring
4 1 (6.25%) Product Management
4 1 (6.25%) Remediation Plan
4 1 (6.25%) User Acceptance Testing
Qualifications
1 10 (62.50%) Security Cleared
2 8 (50.00%) SC Cleared
3 6 (37.50%) ITIL Foundation Certificate
4 5 (31.25%) DV Cleared
5 1 (6.25%) Degree
5 1 (6.25%) ITIL Certification
Quality Assurance & Compliance
1 7 (43.75%) ISO 9001
1 7 (43.75%) ISO/IEC 20000
1 7 (43.75%) SLA
System Software
1 5 (31.25%) Active Directory
Vendors
1 6 (37.50%) Microsoft
2 3 (18.75%) Computacenter
3 1 (6.25%) Informatica
3 1 (6.25%) Teradata