Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in Milton Keynes with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
Buckinghamshire > Milton Keynes
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 104 82 102
Rank change year-on-year -22 +20 -
Contract jobs citing Customer Engagement 12 8 14
As % of all contract IT jobs advertised in Milton Keynes 0.68% 0.63% 0.73%
As % of the Processes & Methodologies category 0.82% 0.74% 0.90%
Number of daily rates quoted 11 6 1
Milton Keynes median daily rate £385 £427 £350
Median daily rate % change year-on-year -9.90% +21.93% -
10th Percentile £340 £301 £325
90th Percentile £450 £432 £375
Buckinghamshire median daily rate £417 £427 £350
% change year-on-year -2.23% +21.93% -
Number of hourly rates quoted 0 1 0
Milton Keynes median hourly rate - £10.24 -
Buckinghamshire median hourly rate £29.00 £10.24 -
% change year-on-year +183.20% - -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Milton Keynes with a requirement for process or methodology skills.

All Process and Methodology Skills
Milton Keynes
Contract vacancies with a requirement for process or methodology skills 1461 1084 1559
As % of all contract IT jobs advertised in Milton Keynes 83.30% 85.09% 80.94%
Number of daily rates quoted 764 635 846
Milton Keynes median daily rate £400 £416 £385
Median daily rate % change year-on-year -3.73% +7.92% +10.00%
10th Percentile £263 £242 £250
90th Percentile £529 £550 £500
Buckinghamshire median daily rate £400 £408 £375
% change year-on-year -1.84% +8.67% +7.14%
Number of hourly rates quoted 54 33 37
Milton Keynes median hourly rate £14.00 £14.00 £16.00
Median hourly rate % change year-on-year - -12.50% +23.08%
10th Percentile £8.79 £9.00 £9.40
90th Percentile £24.70 £38.75 £25.05
Buckinghamshire median hourly rate £16.50 £15.00 £16.25
% change year-on-year +10.00% -7.69% +27.45%

Customer Engagement
Job Vacancy Trend in Milton Keynes

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Milton Keynes.

Job vacancy trend for Customer Engagement in Milton Keynes

Customer Engagement
Contractor Daily Rate Trend in Milton Keynes

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in Milton Keynes.

Contractor daily rate trend for Customer Engagement in Milton Keynes

Customer Engagement
Contractor Daily Rate Histogram in Milton Keynes

The daily rate distribution of IT jobs citing Customer Engagement in Milton Keynes over the 6 months to 21 November 2017.

Contractor daily rate histogram for Customer Engagement in Milton Keynes

For the 6 months to 21 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Milton Keynes region with a requirement for Customer Engagement.

1 9 (75.00%) Security Cleared
2 7 (58.33%) ISO/IEC 20000
2 7 (58.33%) SC Cleared
2 7 (58.33%) ITIL
2 7 (58.33%) ISO 9001
2 7 (58.33%) SLA
2 7 (58.33%) Service Management
2 7 (58.33%) Service Delivery
3 6 (50.00%) Logistics
3 6 (50.00%) Performance Management
3 6 (50.00%) ITIL Foundation Certificate
3 6 (50.00%) Service Design
4 5 (41.67%) Office 365
4 5 (41.67%) Collaborative Working
4 5 (41.67%) Line Management
4 5 (41.67%) Skype
4 5 (41.67%) DV Cleared
4 5 (41.67%) Skype for Business
4 5 (41.67%) Migration
4 5 (41.67%) Microsoft
5 4 (33.33%) Active Directory
5 4 (33.33%) Finance
5 4 (33.33%) Microsoft Office
5 4 (33.33%) Unified Communications
5 4 (33.33%) Customer Requirements
6 3 (25.00%) Computacenter
7 1 (8.33%) ITIL Certification

Customer Engagement
Co-occurring IT Skills in Milton Keynes by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (41.67%) Skype for Business
Applications
1 4 (33.33%) Microsoft Office
Cloud Services
1 5 (41.67%) Office 365
Communications & Networking
1 5 (41.67%) Skype
2 4 (33.33%) Unified Communications
General
1 4 (33.33%) Finance
Job Titles
1 7 (58.33%) Service Manager
2 4 (33.33%) Consultant
3 3 (25.00%) Lync Consultant
4 2 (16.67%) Business Consultant
4 2 (16.67%) Designer
4 2 (16.67%) ITIL Manager
4 2 (16.67%) ITIL Service Manager
4 2 (16.67%) Performance Manager
4 2 (16.67%) Principal Consultant
4 2 (16.67%) Security Manager
4 2 (16.67%) Service Performance Manager
4 2 (16.67%) Service Security Manager
4 2 (16.67%) Technical Manager
4 2 (16.67%) Technical Services Manager
5 1 (8.33%) Delivery Manager
5 1 (8.33%) IT Manager
5 1 (8.33%) IT Services Manager
5 1 (8.33%) Lync Specialist
5 1 (8.33%) Services Delivery Manager
Processes & Methodologies
1 7 (58.33%) ITIL
1 7 (58.33%) Service Delivery
1 7 (58.33%) Service Management
2 6 (50.00%) Logistics
2 6 (50.00%) Performance Management
2 6 (50.00%) Service Design
3 5 (41.67%) Collaborative Working
3 5 (41.67%) Line Management
3 5 (41.67%) Migration
4 4 (33.33%) Customer Requirements
Qualifications
1 9 (75.00%) Security Cleared
2 7 (58.33%) SC Cleared
3 6 (50.00%) ITIL Foundation Certificate
4 5 (41.67%) DV Cleared
5 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 7 (58.33%) ISO 9001
1 7 (58.33%) ISO/IEC 20000
1 7 (58.33%) SLA
System Software
1 4 (33.33%) Active Directory
Vendors
1 5 (41.67%) Microsoft
2 3 (25.00%) Computacenter