Period
to 22 May 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 22 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > South East
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 309 314 294
Rank change year-on-year +5 -20 +23
Contract jobs citing Customer Engagement 64 35 88
As % of all contract IT jobs advertised in the South East 0.38% 0.23% 0.49%
As % of the Processes & Methodologies category 0.45% 0.28% 0.59%
Number of daily rates quoted 34 19 58
South East median daily rate £363 £400 £450
Median daily rate % change year-on-year -9.38% -11.11% +9.09%
10th Percentile £166 £149 £354
90th Percentile £589 £593 £573
England median daily rate £413 £475 £425
% change year-on-year -13.16% +11.76% +4.94%
Number of hourly rates quoted 2 0 2
South East median hourly rate £25.00 - £40.75
England median hourly rate £25.00 - £42.50

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,149 12,724 14,883
As % of all contract IT jobs advertised in the South East 84.64% 83.17% 82.47%
Number of daily rates quoted 8,327 7,381 9,182
South East median daily rate £438 £415 £400
Median daily rate % change year-on-year +5.42% +3.75% +6.67%
10th Percentile £281 £263 £250
90th Percentile £588 £575 £545
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.42%
Number of hourly rates quoted 459 506 560
South East median hourly rate £22.30 £20.75 £23.75
Median hourly rate % change year-on-year +7.47% -12.63% +5.56%
10th Percentile £10.61 £11.47 £11.59
90th Percentile £52.50 £50.38 £52.53
England median hourly rate £22.00 £25.00 £23.00
% change year-on-year -12.00% +8.70% +8.75%

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South East.

Contractor daily rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 22 May 2018.

Contractor daily rate histogram for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the South East.

Contractor hourly rate trend for Customer Engagement in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 22 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +17 31 £226 -62.29% 2
Thames Valley -22 21 £449 -14.48% 32
Berkshire -7 19 £450 +34.33% 25
Surrey -12 10 £550 - 2
West Sussex -6 2 - - 4
Buckinghamshire -11 2 £448 -14.67% 4
Customer Engagement
England

For the 6 months to 22 May 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer Engagement.

1 23 (35.94%) Windows
2 18 (28.13%) Marketing
2 18 (28.13%) Security Cleared
3 17 (26.56%) Windows Server
3 17 (26.56%) Oracle
3 17 (26.56%) Microsoft
4 16 (25.00%) SC Cleared
5 14 (21.88%) User Experience
6 13 (20.31%) Agile Software Development
7 12 (18.75%) Digital Marketing
8 11 (17.19%) Finance
8 11 (17.19%) Active Directory
8 11 (17.19%) Linux
8 11 (17.19%) Change Management
9 10 (15.63%) Stakeholder Management
9 10 (15.63%) Degree
9 10 (15.63%) Windows 10
10 9 (14.06%) Office 365
10 9 (14.06%) Service Management
10 9 (14.06%) SQL Server
10 9 (14.06%) MS Exchange
11 8 (12.50%) ITIL
11 8 (12.50%) Continuous Improvement
11 8 (12.50%) Waterfall
12 7 (10.94%) Eloqua
12 7 (10.94%) Marketing Automation
12 7 (10.94%) GDPR
12 7 (10.94%) Siebel
12 7 (10.94%) Requirements Management
13 6 (9.38%) Telecoms

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (14.06%) MS Exchange
2 3 (4.69%) BizTalk Server
3 2 (3.13%) CMS
3 2 (3.13%) SharePoint
3 2 (3.13%) Skype for Business
Applications
1 4 (6.25%) Microsoft Office
2 1 (1.56%) Microsoft Project
Business Applications
1 7 (10.94%) Eloqua
2 1 (1.56%) Adobe Campaign
2 1 (1.56%) Oracle Applications
Cloud Services
1 9 (14.06%) Office 365
2 6 (9.38%) Microsoft Azure
3 4 (6.25%) Google Play
4 2 (3.13%) Amazon AWS
4 2 (3.13%) IaaS
4 2 (3.13%) PaaS
5 1 (1.56%) Azure Active Directory
5 1 (1.56%) Boomi
5 1 (1.56%) GitHub
5 1 (1.56%) SaaS
Communications & Networking
1 3 (4.69%) DNS
2 2 (3.13%) 5G
2 2 (3.13%) DHCP
2 2 (3.13%) Radio Access Network
2 2 (3.13%) Skype
3 1 (1.56%) HTTP
3 1 (1.56%) Network Security
Database & Business Intelligence
1 9 (14.06%) SQL Server
2 1 (1.56%) MongoDB
2 1 (1.56%) NoSQL
2 1 (1.56%) Redis
Development Applications
1 2 (3.13%) Oracle Forms
2 1 (1.56%) Git (software)
2 1 (1.56%) Jenkins
2 1 (1.56%) MSI
2 1 (1.56%) Team Foundation Server
2 1 (1.56%) Visual Studio
General
1 18 (28.13%) Marketing
2 11 (17.19%) Finance
3 6 (9.38%) Telecoms
4 4 (6.25%) Retail
5 1 (1.56%) Brand Awareness
5 1 (1.56%) Games
Job Titles
1 19 (29.69%) Analyst
2 10 (15.63%) Business Analyst
3 7 (10.94%) Architect
4 6 (9.38%) Consultant
4 6 (9.38%) Project Manager
5 5 (7.81%) Service Architect
5 5 (7.81%) Support Analyst
6 4 (6.25%) Designer
6 4 (6.25%) Marketing Manager
7 3 (4.69%) 3rd Line Support
7 3 (4.69%) Change Management Consultant
7 3 (4.69%) Desktop Support
7 3 (4.69%) IT Manager
7 3 (4.69%) Programme Manager
7 3 (4.69%) SC Cleared Business Analyst
7 3 (4.69%) Senior Analyst
7 3 (4.69%) Senior Business Analyst
7 3 (4.69%) Solutions Designer
7 3 (4.69%) Support Engineer
7 3 (4.69%) Technical Analyst
Libraries, Frameworks & Software Standards
1 2 (3.13%) Web Services
2 1 (1.56%) HTML
2 1 (1.56%) JSON
2 1 (1.56%) Kafka
2 1 (1.56%) Node.js
2 1 (1.56%) REST
Miscellaneous
1 14 (21.88%) User Experience
2 4 (6.25%) Analytical Skills
3 1 (1.56%) Blackberry
3 1 (1.56%) Data Centre
3 1 (1.56%) Management Information System
3 1 (1.56%) Smart Meter
Operating Systems
1 23 (35.94%) Windows
2 17 (26.56%) Windows Server
3 11 (17.19%) Linux
4 10 (15.63%) Windows 10
5 2 (3.13%) Windows 7
Processes & Methodologies
1 13 (20.31%) Agile Software Development
2 12 (18.75%) Digital Marketing
3 11 (17.19%) Change Management
4 10 (15.63%) Stakeholder Management
5 9 (14.06%) Service Management
6 8 (12.50%) Continuous Improvement
6 8 (12.50%) ITIL
6 8 (12.50%) Waterfall
7 7 (10.94%) Marketing Automation
7 7 (10.94%) Requirements Management
8 6 (9.38%) Project Management
8 6 (9.38%) Visualisation
9 5 (7.81%) Coaching
9 5 (7.81%) Service Design
9 5 (7.81%) Validation
10 4 (6.25%) Decision-Making
10 4 (6.25%) Incident Management
10 4 (6.25%) IT Strategy
10 4 (6.25%) ITSM
10 4 (6.25%) PRINCE2
Programming Languages
1 2 (3.13%) PowerShell
2 1 (1.56%) JavaScript
Qualifications
1 18 (28.13%) Security Cleared
2 16 (25.00%) SC Cleared
3 10 (15.63%) Degree
4 5 (7.81%) Master's Degree
5 3 (4.69%) PMP
6 2 (3.13%) ISEB
6 2 (3.13%) MCITP
6 2 (3.13%) MCTS
6 2 (3.13%) Microsoft Certification
6 2 (3.13%) PMI Certification
7 1 (1.56%) ITIL Certification
7 1 (1.56%) MCP
7 1 (1.56%) TOGAF Certification
Quality Assurance & Compliance
1 7 (10.94%) GDPR
2 4 (6.25%) ISO/IEC 20000
3 1 (1.56%) PMO
3 1 (1.56%) SLA
System Software
1 11 (17.19%) Active Directory
2 4 (6.25%) VMware Infrastructure
3 2 (3.13%) Docker
4 1 (1.56%) Microsoft App-V
Systems Management
1 2 (3.13%) vCenter Server
2 1 (1.56%) Ansible
2 1 (1.56%) OpenView Configuration Management
2 1 (1.56%) Opscode Chef
2 1 (1.56%) Puppet
2 1 (1.56%) SCCM
Vendors
1 17 (26.56%) Microsoft
1 17 (26.56%) Oracle
2 7 (10.94%) Siebel
3 4 (6.25%) Citrix
3 4 (6.25%) Google
3 4 (6.25%) VMware
4 3 (4.69%) Ericsson
5 2 (3.13%) CA
5 2 (3.13%) Cisco
5 2 (3.13%) ServiceNow
6 1 (1.56%) Adobe
6 1 (1.56%) Capita
6 1 (1.56%) Dell
6 1 (1.56%) IBM
6 1 (1.56%) Juniper
6 1 (1.56%) SolarWinds