Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 273 330 325
Rank change year-on-year +57 -5 +13
Contract jobs citing Customer Engagement 98 50 62
As % of all contract IT jobs advertised in the South East 0.58% 0.30% 0.32%
As % of the Processes & Methodologies category 0.70% 0.36% 0.40%
Number of daily rates quoted 69 16 26
South East median daily rate £425 £415 £384
Median daily rate % change year-on-year +2.41% +8.14% -2.23%
10th Percentile £269 £308 £219
90th Percentile £575 £626 £495
England median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -3.03%
Number of hourly rates quoted 1 1 0
South East median hourly rate £29.00 £10.24 -
Median hourly rate % change year-on-year +183.20% - -
England median hourly rate £22.92 £10.24 £59.50
% change year-on-year +123.80% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13929 13803 15455
As % of all contract IT jobs advertised in the South East 82.71% 82.56% 80.70%
Number of daily rates quoted 8358 8333 9223
South East median daily rate £425 £400 £393
Median daily rate % change year-on-year +6.25% +1.91% +4.67%
10th Percentile £263 £250 £256
90th Percentile £575 £563 £538
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 463 548 603
South East median hourly rate £23.00 £27.00 £26.60
Median hourly rate % change year-on-year -14.81% +1.50% +52.00%
10th Percentile £11.25 £11.82 £12.00
90th Percentile £50.00 £52.25 £48.75
England median hourly rate £24.00 £24.43 £22.50
% change year-on-year -1.76% +8.58% +18.42%

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South East.

Contractor daily rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 22 November 2017.

Contractor daily rate histogram for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the South East.

Contractor hourly rate trend for Customer Engagement in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +16 68 £400 -7.19% 3
Berkshire +30 53 £400 - 2
Hampshire +26 18 £440 +35.38% 6
Buckinghamshire -20 14 £385 -9.90%
West Sussex -6 6 £550 +34.15%
Surrey -11 3 £675 +92.86% 1
East Sussex +1 2 £725 -
Oxfordshire +4 1 £450 -28.00% 1
Customer Engagement
England

For the 6 months to 22 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 21 (21.43%) Microsoft
1 21 (21.43%) Agile Software Development
2 20 (20.41%) Finance
2 20 (20.41%) Microsoft Azure
2 20 (20.41%) GDPR
3 19 (19.39%) Active Directory
3 19 (19.39%) Project Management
4 18 (18.37%) ITIL
5 16 (16.33%) Service Management
6 15 (15.31%) CRM
6 15 (15.31%) Marketing
7 14 (14.29%) Degree
8 13 (13.27%) Windows
8 13 (13.27%) Legal
8 13 (13.27%) Data Management
9 12 (12.24%) FastStats
9 12 (12.24%) Waterfall
9 12 (12.24%) Relational Database
9 12 (12.24%) DevOps
10 11 (11.22%) JavaScript
11 10 (10.20%) Migration
11 10 (10.20%) Office 365
11 10 (10.20%) Security Cleared
12 9 (9.18%) Amazon AWS
12 9 (9.18%) Skype
12 9 (9.18%) Stakeholder Management
12 9 (9.18%) SQL
13 8 (8.16%) Microsoft Certification
13 8 (8.16%) Service Delivery
13 8 (8.16%) Skype for Business

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.16%) Skype for Business
2 5 (5.10%) CMS
3 3 (3.06%) MS Exchange
4 2 (2.04%) SharePoint
4 2 (2.04%) Sitecore CMS
5 1 (1.02%) Drupal
Applications
1 6 (6.12%) Microsoft Office
2 1 (1.02%) Microsoft Project
2 1 (1.02%) Photoshop
Business Applications
1 12 (12.24%) FastStats
2 2 (2.04%) Sprinklr
2 2 (2.04%) WebTrends
3 1 (1.02%) Exstream
3 1 (1.02%) SystmOne
Cloud Services
1 20 (20.41%) Microsoft Azure
2 10 (10.20%) Office 365
3 9 (9.18%) Amazon AWS
4 7 (7.14%) Azure Active Directory
4 7 (7.14%) SaaS
5 6 (6.12%) IaaS
5 6 (6.12%) PaaS
6 4 (4.08%) Boomi
7 1 (1.02%) GitHub
Communications & Networking
1 9 (9.18%) Skype
2 6 (6.12%) HTTP
3 5 (5.10%) Unified Communications
4 4 (4.08%) DNS
5 3 (3.06%) DHCP
6 2 (2.04%) Firewall
6 2 (2.04%) Network Security
7 1 (1.02%) Internet
7 1 (1.02%) SMS
7 1 (1.02%) Wi-Fi
Database & Business Intelligence
1 12 (12.24%) Relational Database
2 7 (7.14%) MongoDB
3 4 (4.08%) NoSQL
3 4 (4.08%) Redis
4 1 (1.02%) SQL Server
Development Applications
1 7 (7.14%) Git (software)
2 3 (3.06%) Jenkins
2 3 (3.06%) JIRA
3 2 (2.04%) PowerDesigner
3 2 (2.04%) Rational DOORS
4 1 (1.02%) Team Foundation Server
4 1 (1.02%) Visual Studio
General
1 20 (20.41%) Finance
2 15 (15.31%) Marketing
3 13 (13.27%) Legal
4 6 (6.12%) Retail
5 5 (5.10%) Telecoms
6 3 (3.06%) Publishing
7 2 (2.04%) Billing
8 1 (1.02%) Electronics
8 1 (1.02%) Pharmaceutical
Job Titles
1 12 (12.24%) Database Manager
2 11 (11.22%) Insight Manager
3 10 (10.20%) Programme Manager
4 9 (9.18%) Architect
4 9 (9.18%) Consultant
4 9 (9.18%) Developer
4 9 (9.18%) Field Engineer
5 8 (8.16%) Service Manager
6 7 (7.14%) IT Manager
6 7 (7.14%) Solutions Architect
7 5 (5.10%) DevOps Engineer
8 4 (4.08%) Designer
8 4 (4.08%) Digital Architect
8 4 (4.08%) Digital Solutions Architect
8 4 (4.08%) Infrastructure Engineer
8 4 (4.08%) IT Programme Manager
8 4 (4.08%) Marketing Manager
9 3 (3.06%) Cloud Engineer
9 3 (3.06%) Cloud Infrastructure Engineer
9 3 (3.06%) Lync Consultant
Libraries, Frameworks & Software Standards
1 6 (6.12%) Node.js
1 6 (6.12%) Web Services
2 5 (5.10%) .NET
2 5 (5.10%) ASP.NET
2 5 (5.10%) XML
3 4 (4.08%) Kafka
3 4 (4.08%) RESTful
4 3 (3.06%) HTML
4 3 (3.06%) LINQ
4 3 (3.06%) OAuth
4 3 (3.06%) OpenID
5 2 (2.04%) ASP.NET MVC
5 2 (2.04%) CSS
5 2 (2.04%) JSON
5 2 (2.04%) Middleware
6 1 (1.02%) HTML5
6 1 (1.02%) jQuery
6 1 (1.02%) LESS
6 1 (1.02%) REST
6 1 (1.02%) Sass
Miscellaneous
1 4 (4.08%) Analytical Skills
2 2 (2.04%) Blog
2 2 (2.04%) Data Centre
2 2 (2.04%) Management Information System
2 2 (2.04%) Social Media
3 1 (1.02%) Digital TV
3 1 (1.02%) Greenfield Project
3 1 (1.02%) Hybrid Cloud
3 1 (1.02%) NHS
3 1 (1.02%) PKI
3 1 (1.02%) Public Cloud
3 1 (1.02%) RIA
3 1 (1.02%) Smart Home
3 1 (1.02%) User Experience
3 1 (1.02%) Video on Demand
3 1 (1.02%) Virtual Team
Operating Systems
1 13 (13.27%) Windows
2 3 (3.06%) Linux
2 3 (3.06%) Unix
2 3 (3.06%) Windows Server
3 1 (1.02%) Windows 7
Processes & Methodologies
1 21 (21.43%) Agile Software Development
2 19 (19.39%) Project Management
3 18 (18.37%) ITIL
4 16 (16.33%) Service Management
5 15 (15.31%) CRM
6 13 (13.27%) Data Management
7 12 (12.24%) DevOps
7 12 (12.24%) Waterfall
8 10 (10.20%) Migration
9 9 (9.18%) Stakeholder Management
10 8 (8.16%) Service Delivery
11 7 (7.14%) Customer Requirements
12 6 (6.12%) Analytics
12 6 (6.12%) Collaborative Working
12 6 (6.12%) Logistics
12 6 (6.12%) Performance Management
12 6 (6.12%) Service Design
13 5 (5.10%) Configuration Management
13 5 (5.10%) Digital Marketing
13 5 (5.10%) Portfolio Management
Programming Languages
1 11 (11.22%) JavaScript
2 9 (9.18%) SQL
3 5 (5.10%) C#
3 5 (5.10%) PowerShell
4 2 (2.04%) Java
5 1 (1.02%) Perl
Qualifications
1 14 (14.29%) Degree
2 10 (10.20%) Security Cleared
3 8 (8.16%) MCITP
3 8 (8.16%) MCTS
3 8 (8.16%) Microsoft Certification
3 8 (8.16%) SC Cleared
4 6 (6.12%) ITIL Foundation Certificate
5 5 (5.10%) DV Cleared
6 1 (1.02%) CIMA
6 1 (1.02%) ITIL Certification
6 1 (1.02%) MCP
6 1 (1.02%) PMI Certification
6 1 (1.02%) PMP
Quality Assurance & Compliance
1 20 (20.41%) GDPR
2 7 (7.14%) ISO 9001
2 7 (7.14%) ISO/IEC 20000
2 7 (7.14%) SLA
3 1 (1.02%) PMO
3 1 (1.02%) QA
System Software
1 19 (19.39%) Active Directory
2 7 (7.14%) Docker
3 1 (1.02%) BitLocker
3 1 (1.02%) Terminal Server
Systems Management
1 5 (5.10%) SCOM
2 3 (3.06%) Puppet
2 3 (3.06%) WSUS
3 2 (2.04%) Terraform
4 1 (1.02%) Ansible
4 1 (1.02%) Forefront Identity Manager
4 1 (1.02%) Opscode Chef
4 1 (1.02%) SCCM
Vendors
1 21 (21.43%) Microsoft
2 5 (5.10%) IBM
2 5 (5.10%) Siebel
3 4 (4.08%) Dell
3 4 (4.08%) Sitecore
4 3 (3.06%) Computacenter
5 2 (2.04%) Ab Initio
5 2 (2.04%) Facebook
5 2 (2.04%) Teradata
5 2 (2.04%) Twitter
6 1 (1.02%) Citrix
6 1 (1.02%) Intel
6 1 (1.02%) OpenText
6 1 (1.02%) Pega
6 1 (1.02%) SAP