Period
to 16 November 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 16 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > South East
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 324 285 323
Rank change year-on-year -39 +38 +18
Contract jobs citing Customer Engagement 52 97 53
As % of all contract IT jobs advertised in the South East 0.31% 0.57% 0.31%
As % of the Processes & Methodologies category 0.36% 0.68% 0.37%
Number of daily rates quoted 24 67 19
South East median daily rate £483 £438 £420
Median daily rate % change year-on-year +10.29% +4.17% +9.45%
10th Percentile £384 £268 £311
90th Percentile £673 £575 £620
England median daily rate £450 £425 £455
% change year-on-year +5.88% -6.59% +13.75%
Number of hourly rates quoted 3 1 1
South East median hourly rate £32.50 £29.00 £10.24
Median hourly rate % change year-on-year +12.07% +183.20% -
England median hourly rate £25.00 £22.92 £10.24
% change year-on-year +9.09% +123.80% -82.79%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,368 14,209 14,153
As % of all contract IT jobs advertised in the South East 86.18% 84.21% 84.03%
Number of daily rates quoted 8,664 8,490 8,525
South East median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +2.56%
10th Percentile £279 £263 £250
90th Percentile £588 £575 £560
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 463 474 584
South East median hourly rate £28.50 £23.00 £24.50
Median hourly rate % change year-on-year +23.91% -6.12% +2.08%
10th Percentile £12.00 £11.25 £11.50
90th Percentile £52.50 £50.00 £50.00
England median hourly rate £22.00 £23.50 £22.84
% change year-on-year -6.38% +2.91% +3.80%

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South East.

Contractor daily rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 16 November 2018.

Contractor daily rate histogram for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the South East.

Contractor hourly rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 16 November 2018.

Contractor hourly rate histogram for Customer Engagement in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -35 17 £448 +8.61% 12
West Sussex +3 13 - -
Hampshire -32 13 £600 +36.36% 6
Berkshire -44 12 £490 +22.50% 7
Surrey -10 8 £500 -25.93%
Buckinghamshire +12 5 £414 -0.84% 5
Customer Engagement
England

For the 6 months to 16 November 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer Engagement.

1 20 (38.46%) Marketing
1 20 (38.46%) Analytics
2 15 (28.85%) Collaborative Working
3 14 (26.92%) Google
3 14 (26.92%) Google Analytics
4 13 (25.00%) Digital Marketing
4 13 (25.00%) Security Cleared
4 13 (25.00%) Data Analysis
4 13 (25.00%) Pay per click
4 13 (25.00%) SEO
4 13 (25.00%) ITIL
5 12 (23.08%) Service Management
6 11 (21.15%) SC Cleared
7 10 (19.23%) Microsoft
8 9 (17.31%) Agile Software Development
8 9 (17.31%) Service Design
9 8 (15.38%) Microsoft Azure
9 8 (15.38%) Degree
9 8 (15.38%) Project Management
10 7 (13.46%) ITSM
11 6 (11.54%) Stakeholder Management
12 5 (9.62%) Finance
12 5 (9.62%) Data Warehouse
12 5 (9.62%) CRM
12 5 (9.62%) PRINCE2
12 5 (9.62%) Amazon AWS
12 5 (9.62%) ITIL V3
12 5 (9.62%) SDLC
13 4 (7.69%) Problem-Solving
13 4 (7.69%) Waterfall

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.85%) CMS
1 2 (3.85%) Drupal
2 1 (1.92%) Apache Spark
2 1 (1.92%) SAS
2 1 (1.92%) SharePoint
2 1 (1.92%) Skype for Business
Applications
1 4 (7.69%) Microsoft Office
2 1 (1.92%) Microsoft Excel
2 1 (1.92%) Microsoft PowerPoint
2 1 (1.92%) Microsoft Project
2 1 (1.92%) MS Visio
Business Applications
1 2 (3.85%) Dynamics CRM
2 1 (1.92%) Salesforce.com CRM
Cloud Services
1 14 (26.92%) Google Analytics
2 8 (15.38%) Microsoft Azure
3 5 (9.62%) Amazon AWS
4 3 (5.77%) Office 365
5 2 (3.85%) Azure Active Directory
6 1 (1.92%) Amazon EC2
6 1 (1.92%) Amazon Kinesis
6 1 (1.92%) Amazon S3
6 1 (1.92%) AWS Lambda
6 1 (1.92%) Azure Machine Learning
6 1 (1.92%) Dynamics 365
6 1 (1.92%) IaaS
6 1 (1.92%) SaaS
6 1 (1.92%) Serverless
6 1 (1.92%) Virtual Private Cloud
Communications & Networking
1 2 (3.85%) DHCP
1 2 (3.85%) DNS
2 1 (1.92%) Internet
2 1 (1.92%) Intranet
2 1 (1.92%) Network Security
Database & Business Intelligence
1 5 (9.62%) Data Warehouse
2 3 (5.77%) Big Data
3 2 (3.85%) BusinessObjects
3 2 (3.85%) SQL Server
4 1 (1.92%) Amazon Athena
4 1 (1.92%) Amazon QuickSight
4 1 (1.92%) Amazon Redshift
4 1 (1.92%) Azure SQL Data Warehouse
4 1 (1.92%) Azure SQL Database
4 1 (1.92%) Data Lake
4 1 (1.92%) Hadoop
4 1 (1.92%) HDInsight
4 1 (1.92%) Microsoft Analysis Services
4 1 (1.92%) MongoDB
4 1 (1.92%) PowerCenter
4 1 (1.92%) SQL Server Analysis Services
4 1 (1.92%) SQL Server Integration Services
4 1 (1.92%) SQL Server Reporting Services
Development Applications
1 1 (1.92%) Axure RP
1 1 (1.92%) JIRA
1 1 (1.92%) Visual Studio
General
1 20 (38.46%) Marketing
2 5 (9.62%) Finance
3 4 (7.69%) Pharmaceutical
4 2 (3.85%) Retail
4 2 (3.85%) Telecoms
5 1 (1.92%) French Language
5 1 (1.92%) Games
5 1 (1.92%) German Language
5 1 (1.92%) Italian Language
5 1 (1.92%) Japanese Language
5 1 (1.92%) Manufacturing
Job Titles
1 15 (28.85%) Analyst
2 13 (25.00%) Google Analytics Analyst
2 13 (25.00%) Google Analytics Web Analyst
2 13 (25.00%) Web Analyst
2 13 (25.00%) Web Analytics Analyst
3 12 (23.08%) Architect
4 9 (17.31%) Service Architect
5 4 (7.69%) Delivery Manager
5 4 (7.69%) Designer
6 3 (5.77%) Consultant
6 3 (5.77%) Developer
6 3 (5.77%) IT Manager
6 3 (5.77%) Project Manager
6 3 (5.77%) Solutions Architect
6 3 (5.77%) Technical Manager
7 2 (3.85%) Business Analyst
7 2 (3.85%) Operations Manager
7 2 (3.85%) Oracle Developer
7 2 (3.85%) SQL Developer
7 2 (3.85%) Technical Operations Manager
Libraries, Frameworks & Software Standards
1 3 (5.77%) CSS
1 3 (5.77%) HTML
2 2 (3.85%) .NET
2 2 (3.85%) ASP.NET
3 1 (1.92%) CSS3
3 1 (1.92%) HTML5
3 1 (1.92%) JSON
3 1 (1.92%) LINQ
3 1 (1.92%) OAuth
3 1 (1.92%) OpenID
3 1 (1.92%) SAML
3 1 (1.92%) Web Services
Miscellaneous
1 3 (5.77%) Mobile App
2 2 (3.85%) Computer Science
2 2 (3.85%) Data Centre
2 2 (3.85%) Management Information System
2 2 (3.85%) Replication
3 1 (1.92%) Analytical Skills
3 1 (1.92%) Enterprise Software
3 1 (1.92%) Internet of Things
3 1 (1.92%) Public Cloud
3 1 (1.92%) User Experience
Operating Systems
1 3 (5.77%) Windows
2 1 (1.92%) Windows Server
Processes & Methodologies
1 20 (38.46%) Analytics
2 15 (28.85%) Collaborative Working
3 13 (25.00%) Data Analysis
3 13 (25.00%) Digital Marketing
3 13 (25.00%) ITIL
3 13 (25.00%) Pay per click
3 13 (25.00%) SEO
4 12 (23.08%) Service Management
5 9 (17.31%) Agile Software Development
5 9 (17.31%) Service Design
6 8 (15.38%) Project Management
7 7 (13.46%) ITSM
8 6 (11.54%) Stakeholder Management
9 5 (9.62%) CRM
9 5 (9.62%) ITIL V3
9 5 (9.62%) PRINCE2
9 5 (9.62%) SDLC
10 4 (7.69%) Business Intelligence
10 4 (7.69%) Information Security
10 4 (7.69%) Waterfall
Programming Languages
1 4 (7.69%) SQL
2 2 (3.85%) C#
3 1 (1.92%) PL/SQL
3 1 (1.92%) Python
3 1 (1.92%) R
Qualifications
1 13 (25.00%) Security Cleared
2 11 (21.15%) SC Cleared
3 8 (15.38%) Degree
4 4 (7.69%) Microsoft Certification
5 2 (3.85%) APMP
5 2 (3.85%) Computer Science Degree
5 2 (3.85%) ISEB
5 2 (3.85%) ITIL Certification
5 2 (3.85%) MCITP
5 2 (3.85%) MCTS
6 1 (1.92%) CISM
6 1 (1.92%) CISSP
6 1 (1.92%) DV Cleared
6 1 (1.92%) MCSA
6 1 (1.92%) MCSE
6 1 (1.92%) PMP
6 1 (1.92%) PRINCE2 Certification
6 1 (1.92%) TOGAF Certification
Quality Assurance & Compliance
1 2 (3.85%) GxP
1 2 (3.85%) ISO/IEC 20000
1 2 (3.85%) SLA
2 1 (1.92%) Data Quality
2 1 (1.92%) GDPR
2 1 (1.92%) PMO
2 1 (1.92%) QA
System Software
1 4 (7.69%) Active Directory
Systems Management
1 2 (3.85%) Forefront Identity Manager
Vendors
1 14 (26.92%) Google
2 10 (19.23%) Microsoft
3 3 (5.77%) Tableau
4 2 (3.85%) BT
4 2 (3.85%) Oracle
4 2 (3.85%) SAP
4 2 (3.85%) ServiceNow
5 1 (1.92%) Informatica
5 1 (1.92%) Juniper
5 1 (1.92%) Salesforce Marketing Cloud
5 1 (1.92%) Salesforce.com
5 1 (1.92%) Sitecore