The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
England / South East
Rank 235 219 232
Rank change year-on-year -16 +13  
Contract jobs citing Customer Engagement 18 46 39
As % of all contract IT jobs advertised in the South East 0.23% 0.50% 0.39%
As % of the Processes & Methodologies category 0.28% 0.61% 0.49%
Number of daily rates quoted 12 24 17
Median daily rate £338 £450 £425
Median daily rate % change year-on-year -25.00% +5.88%  
90% offered a daily rate of more than £124 £354 £350
10% offered a daily rate of more than £573 £560 £450
UK excluding London median daily rate £400 £388 £408
% change year-on-year +3.22% -4.90%  
Number of hourly rates quoted 0 2 1
Median hourly rate - £40.75 £35.00
Median hourly rate % change year-on-year - +16.42%  
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 6361 7494 7901
As % of all contract IT job vacancies advertised in the South East 81.62% 81.26% 79.33%
Number of daily rates quoted 3684 4608 4336
Median daily rate £425 £400 £394
Median daily rate % change year-on-year +6.25% +1.52%  
90% offered a daily rate of more than £288 £275 £265
10% offered a daily rate of more than £550 £525 £525
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 237 268 286
Median hourly rate £30.00 £40.00 £33.00
Median hourly rate % change year-on-year -25.00% +21.21%  
90% offered a hourly rate of more than £12.50 £13.75 £13.55
10% offered a hourly rate of more than £55.00 £61.00 £45.00
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Customer Engagement
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South East.

Contractor daily rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Engagement in the South East over the 3 months to 27 March 2017.

Contractor daily rate histogram for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement in the South East.

Contractor hourly rate trend for Customer Engagement in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +8 6 £105 -76.66% 1
East Sussex +8 5 £219 -4.89%
Buckinghamshire -11 2 £563 -
Kent - 2 £363 - 1
Hampshire +12 1 £600 - 1
West Sussex +2 1 £425 -
Surrey -2 1 - - 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 27 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 18 (37.50%) Finance
2 15 (31.25%) Marketing
3 11 (22.92%) Business Analysis
3 11 (22.92%) Degree
3 11 (22.92%) Analytics
3 11 (22.92%) Analytical Skills
4 10 (20.83%) Microsoft
5 9 (18.75%) CRM
5 9 (18.75%) Service Management
5 9 (18.75%) Agile Software Development
5 9 (18.75%) Security Cleared
6 8 (16.67%) Telecoms
6 8 (16.67%) Internet
6 8 (16.67%) HP
6 8 (16.67%) ITIL
7 7 (14.58%) IBM
7 7 (14.58%) Project Management
7 7 (14.58%) Change Management
7 7 (14.58%) Programme Management
7 7 (14.58%) Google
7 7 (14.58%) SC Cleared
8 6 (12.50%) Data Architecture
8 6 (12.50%) Microsoft Azure
8 6 (12.50%) Stakeholder Engagement
8 6 (12.50%) Continuous Improvement
8 6 (12.50%) Office 365
8 6 (12.50%) Business Transformation
8 6 (12.50%) Case Management
8 6 (12.50%) Data Analysis
8 6 (12.50%) Economics

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.17%) CMS
1 2 (4.17%) Drupal
2 1 (2.08%) Apache
2 1 (2.08%) Exchange Server 2003
2 1 (2.08%) Exchange Server 2010
2 1 (2.08%) IIS
2 1 (2.08%) MS Exchange
2 1 (2.08%) Skype for Business
Applications
1 3 (6.25%) MS Excel
1 3 (6.25%) MS Office
2 2 (4.17%) MS PowerPoint
2 2 (4.17%) MS Project
Business Applications
1 1 (2.08%) Dynamics CRM
1 1 (2.08%) Maximo
1 1 (2.08%) SAP Business ByDesign
Cloud Services
1 6 (12.50%) Microsoft Azure
1 6 (12.50%) Office 365
2 4 (8.33%) Amazon AWS
2 4 (8.33%) Boomi
2 4 (8.33%) IaaS
2 4 (8.33%) PaaS
2 4 (8.33%) SaaS
3 1 (2.08%) OneDrive
Communications & Networking
1 8 (16.67%) Internet
2 2 (4.17%) Intranet
3 1 (2.08%) Firewall
3 1 (2.08%) SAN
3 1 (2.08%) Skype
3 1 (2.08%) SSL
Database & Business Intelligence
1 2 (4.17%) Power BI
1 2 (4.17%) PowerCenter
1 2 (4.17%) SQL Server
2 1 (2.08%) BusinessObjects
2 1 (2.08%) Data Mart
2 1 (2.08%) Data Warehouse
2 1 (2.08%) MS Access
2 1 (2.08%) QlikView
Development Applications
1 1 (2.08%) Rational DOORS
General
1 18 (37.50%) Finance
2 15 (31.25%) Marketing
3 8 (16.67%) Telecoms
4 6 (12.50%) Mandarin Language
4 6 (12.50%) Spanish Language
5 5 (10.42%) Legal
6 3 (6.25%) Retail
7 2 (4.17%) Banking
8 1 (2.08%) Advertising
8 1 (2.08%) Automotive
8 1 (2.08%) Military
8 1 (2.08%) Retail Banking
Job Titles
1 11 (22.92%) Analyst
2 7 (14.58%) Architect
2 7 (14.58%) Business Manager
3 6 (12.50%) Business Analyst
3 6 (12.50%) Marketing Manager
4 3 (6.25%) Consultant
4 3 (6.25%) Digital Architect
4 3 (6.25%) Digital Solutions Architect
4 3 (6.25%) SC Cleared Business Analyst
4 3 (6.25%) Solutions Architect
5 2 (4.17%) 1st Line Support
5 2 (4.17%) Coordinator
5 2 (4.17%) Data Analyst
5 2 (4.17%) DV Cleared Business Analyst
5 2 (4.17%) PMO Coordinator
5 2 (4.17%) Product Owner
5 2 (4.17%) Project Coordinator
5 2 (4.17%) Project Support Coordinator
5 2 (4.17%) Service Architect
5 2 (4.17%) Web Developer
Libraries, Frameworks & Software Standards
1 4 (8.33%) Web Services
2 3 (6.25%) HTML
3 2 (4.17%) CSS
4 1 (2.08%) DHTML
4 1 (2.08%) jQuery
4 1 (2.08%) JSON
4 1 (2.08%) WAMP
Miscellaneous
1 11 (22.92%) Analytical Skills
2 6 (12.50%) Management Information System
3 5 (10.42%) Data Protection Act
4 3 (6.25%) User Experience
5 2 (4.17%) Data Centre
5 2 (4.17%) Online Banking
5 2 (4.17%) Social Media
6 1 (2.08%) Computer Science
6 1 (2.08%) Mobile App
6 1 (2.08%) Mobile Banking
6 1 (2.08%) Private Cloud
Operating Systems
1 3 (6.25%) Unix
2 2 (4.17%) Windows
3 1 (2.08%) Linux
Processes & Methodologies
1 11 (22.92%) Analytics
1 11 (22.92%) Business Analysis
2 9 (18.75%) Agile Software Development
2 9 (18.75%) CRM
2 9 (18.75%) Service Management
3 8 (16.67%) ITIL
4 7 (14.58%) Change Management
4 7 (14.58%) Programme Management
4 7 (14.58%) Project Management
5 6 (12.50%) Business Development
5 6 (12.50%) Business Transformation
5 6 (12.50%) Case Management
5 6 (12.50%) Continuous Improvement
5 6 (12.50%) Data Analysis
5 6 (12.50%) Data Architecture
5 6 (12.50%) Economics
5 6 (12.50%) Enterprise Architecture
5 6 (12.50%) PLM
5 6 (12.50%) Stakeholder Engagement
6 5 (10.42%) Data Protection
Programming Languages
1 3 (6.25%) C
2 2 (4.17%) PHP
3 1 (2.08%) SQL
Qualifications
1 11 (22.92%) Degree
2 9 (18.75%) Security Cleared
3 7 (14.58%) SC Cleared
4 6 (12.50%) MBA
5 3 (6.25%) DV Cleared
5 3 (6.25%) ITIL Certification
6 1 (2.08%) APMP
Quality Assurance & Compliance
1 3 (6.25%) Data Quality
2 2 (4.17%) PMO
2 2 (4.17%) SLA
3 1 (2.08%) QA
System Software
1 1 (2.08%) Firmware
1 1 (2.08%) VMware Infrastructure
1 1 (2.08%) vSphere
Systems Management
1 3 (6.25%) Microsoft Intune
2 1 (2.08%) Backup Exec
Vendors
1 10 (20.83%) Microsoft
2 8 (16.67%) HP
3 7 (14.58%) Google
3 7 (14.58%) IBM
4 5 (10.42%) Dell
5 2 (4.17%) Oracle
5 2 (4.17%) SAP
5 2 (4.17%) VMware
6 1 (2.08%) 3PAR
6 1 (2.08%) Citrix
6 1 (2.08%) Concur
6 1 (2.08%) Informatica
6 1 (2.08%) Progress
6 1 (2.08%) Sun
6 1 (2.08%) Symantec
Folkestone, Kent
Deerfoot IT Resources Ltd
Rate: £300 - £400 per day
Posted: 6 days ago