The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England / South East
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 226 234 243
Rank change year-on-year +8 +9  
Contract jobs citing Customer Engagement 29 36 20
As % of all contract IT jobs advertised in the South East 0.37% 0.40% 0.21%
As % of the Processes & Methodologies category 0.45% 0.49% 0.27%
Number of daily rates quoted 14 15 15
Median daily rate £503 £450 £350
Median daily rate % change year-on-year +11.66% +28.57%  
90% offered a daily rate of more than £429 £360 £290
10% offered a daily rate of more than £525 £518 £475
UK excluding London median daily rate £456 £375 £355
% change year-on-year +21.66% +5.63%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £48.75 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 6434 7379 7520
As % of all contract IT job vacancies advertised in the South East 82.97% 82.05% 80.82%
Number of daily rates quoted 3763 4510 4350
Median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.12%  
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £550 £538 £513
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 238 273 254
Median hourly rate £29.92 £32.00 £25.00
Median hourly rate % change year-on-year -6.50% +28.00%  
90% offered a hourly rate of more than £12.00 £12.50 £12.40
10% offered a hourly rate of more than £55.00 £52.50 £47.79
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South East.

Contractor daily rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Engagement in the South East over the 3 months to 27 June 2017.

Contractor daily rate histogram for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the South East.

Contractor hourly rate trend for Customer Engagement in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +10 17 £515 +14.44% 2
Hampshire +14 5 £525 +59.09% 2
Buckinghamshire - 3 £481 - 1
West Sussex - 2 £438 -
Surrey +7 1 £438 +25.00% 3
East Sussex +2 1 £188 -
Customer Engagement
England

For the 6 months to 27 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 18 (38.30%) Marketing
2 17 (36.17%) Finance
3 14 (29.79%) Agile Software Development
4 9 (19.15%) ITIL
5 8 (17.02%) JavaScript
6 7 (14.89%) Digital Marketing
6 7 (14.89%) Waterfall
6 7 (14.89%) Analytics
7 6 (12.77%) DevOps
7 6 (12.77%) Analytical Skills
7 6 (12.77%) Node.js
7 6 (12.77%) Marketing Automation
7 6 (12.77%) Degree
7 6 (12.77%) Service Management
7 6 (12.77%) Migration
7 6 (12.77%) HTTP
7 6 (12.77%) IBM
8 5 (10.64%) Windows
8 5 (10.64%) Siebel
8 5 (10.64%) GDPR
8 5 (10.64%) Git (software)
9 4 (8.51%) RESTful
9 4 (8.51%) MongoDB
9 4 (8.51%) NoSQL
9 4 (8.51%) Docker
9 4 (8.51%) Redis
9 4 (8.51%) Kafka
9 4 (8.51%) API Development
9 4 (8.51%) Retail
9 4 (8.51%) Requirements Analysis

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.26%) CMS
1 2 (4.26%) Drupal
2 1 (2.13%) Apache
2 1 (2.13%) IIS
2 1 (2.13%) Skype for Business
Applications
1 4 (8.51%) Microsoft Excel
2 1 (2.13%) Microsoft Office
Business Applications
1 2 (4.26%) Sprinklr
1 2 (4.26%) WebTrends
2 1 (2.13%) Salesforce.com CRM
Cloud Services
1 3 (6.38%) Microsoft Azure
2 1 (2.13%) Office 365
2 1 (2.13%) OneDrive
2 1 (2.13%) Salesforce Sales Cloud
Communications & Networking
1 6 (12.77%) HTTP
2 2 (4.26%) DHCP
2 2 (4.26%) DNS
2 2 (4.26%) Internet
2 2 (4.26%) Intranet
2 2 (4.26%) Skype
3 1 (2.13%) Firewall
3 1 (2.13%) SSL
Database & Business Intelligence
1 4 (8.51%) MongoDB
1 4 (8.51%) NoSQL
1 4 (8.51%) Redis
2 3 (6.38%) Power BI
2 3 (6.38%) SQL Server
3 1 (2.13%) Big Data
3 1 (2.13%) Data Warehouse
3 1 (2.13%) Hadoop
3 1 (2.13%) PowerCenter
Development Applications
1 5 (10.64%) Git (software)
2 3 (6.38%) Rational DOORS
3 2 (4.26%) JIRA
3 2 (4.26%) PowerDesigner
General
1 18 (38.30%) Marketing
2 17 (36.17%) Finance
3 4 (8.51%) Retail
4 3 (6.38%) Telecoms
5 2 (4.26%) Banking
5 2 (4.26%) Legal
5 2 (4.26%) Publishing
6 1 (2.13%) Advertising
6 1 (2.13%) Automotive
6 1 (2.13%) Retail Banking
Job Titles
1 8 (17.02%) Developer
2 6 (12.77%) Programme Manager
3 5 (10.64%) Analyst
3 5 (10.64%) Marketing Manager
4 4 (8.51%) Architect
5 3 (6.38%) Business Change Manager
5 3 (6.38%) Data Analyst
5 3 (6.38%) DevOps Engineer
5 3 (6.38%) Product Owner
5 3 (6.38%) Systems Engineer
6 2 (4.26%) 1st Line Support
6 2 (4.26%) Accountant
6 2 (4.26%) Business Analyst
6 2 (4.26%) Business Change Programme Manager
6 2 (4.26%) Change Manager
6 2 (4.26%) DOORS Engineer
6 2 (4.26%) Field Engineer
6 2 (4.26%) Programme Change Manager
6 2 (4.26%) Senior Developer
6 2 (4.26%) Social Media Manager
Libraries, Frameworks & Software Standards
1 6 (12.77%) Node.js
2 4 (8.51%) Kafka
2 4 (8.51%) RESTful
3 3 (6.38%) HTML
3 3 (6.38%) OAuth
3 3 (6.38%) OpenID
4 2 (4.26%) CSS
5 1 (2.13%) .NET
5 1 (2.13%) ASP.NET
5 1 (2.13%) ASP.NET MVC
5 1 (2.13%) DHTML
5 1 (2.13%) jQuery
5 1 (2.13%) JSON
5 1 (2.13%) WAMP
Miscellaneous
1 6 (12.77%) Analytical Skills
2 3 (6.38%) Data Centre
2 3 (6.38%) Social Media
3 2 (4.26%) Blog
3 2 (4.26%) Data Protection Act
3 2 (4.26%) Management Information System
3 2 (4.26%) Online Banking
3 2 (4.26%) User Experience
4 1 (2.13%) Greenfield Project
4 1 (2.13%) Mobile App
4 1 (2.13%) Mobile Banking
4 1 (2.13%) Private Cloud
4 1 (2.13%) Virtual Team
Operating Systems
1 5 (10.64%) Windows
2 4 (8.51%) Unix
3 1 (2.13%) Linux
Processes & Methodologies
1 14 (29.79%) Agile Software Development
2 9 (19.15%) ITIL
3 7 (14.89%) Analytics
3 7 (14.89%) Digital Marketing
3 7 (14.89%) Waterfall
4 6 (12.77%) DevOps
4 6 (12.77%) Marketing Automation
4 6 (12.77%) Migration
4 6 (12.77%) Service Management
5 4 (8.51%) API Development
5 4 (8.51%) PRINCE2
5 4 (8.51%) Requirements Analysis
5 4 (8.51%) Unit Testing
6 3 (6.38%) Channel Management
6 3 (6.38%) Continuous Improvement
6 3 (6.38%) Data Migration
6 3 (6.38%) Low Latency
6 3 (6.38%) Test Automation
6 3 (6.38%) UML
6 3 (6.38%) User Stories
Programming Languages
1 8 (17.02%) JavaScript
2 2 (4.26%) Java
2 2 (4.26%) PHP
3 1 (2.13%) C#
3 1 (2.13%) SQL
Qualifications
1 6 (12.77%) Degree
2 2 (4.26%) MCITP
2 2 (4.26%) MCTS
2 2 (4.26%) Microsoft Certification
2 2 (4.26%) Security Cleared
3 1 (2.13%) CIMA
3 1 (2.13%) DV Cleared
3 1 (2.13%) ITIL Certification
3 1 (2.13%) Master's Degree
3 1 (2.13%) SC Cleared
Quality Assurance & Compliance
1 5 (10.64%) GDPR
System Software
1 4 (8.51%) Docker
2 2 (4.26%) Active Directory
3 1 (2.13%) VMware Infrastructure
Systems Management
1 2 (4.26%) WSUS
2 1 (2.13%) SCOM
Vendors
1 6 (12.77%) IBM
2 5 (10.64%) Siebel
3 3 (6.38%) Teradata
4 2 (4.26%) Ab Initio
4 2 (4.26%) Facebook
4 2 (4.26%) Microsoft
4 2 (4.26%) Twitter
5 1 (2.13%) Avaya
5 1 (2.13%) Cisco
5 1 (2.13%) Citrix
5 1 (2.13%) Google
5 1 (2.13%) HP
5 1 (2.13%) Informatica
5 1 (2.13%) Progress
5 1 (2.13%) Salesforce.com
5 1 (2.13%) Sun
5 1 (2.13%) VMware
Bracknell, Berkshire
Lorien Resourcing
Posted: 5 days ago