Period
to 20 February 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > South East
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 323 305 319
Rank change year-on-year -18 +14 -8
Contract jobs citing Customer Engagement 50 49 65
As % of all contract IT jobs advertised in the South East 0.30% 0.32% 0.36%
As % of the Processes & Methodologies category 0.36% 0.39% 0.44%
Number of daily rates quoted 39 21 46
South East median daily rate £375 £423 £478
Median daily rate % change year-on-year -11.24% -11.52% +19.38%
10th Percentile £265 £300 £311
90th Percentile £535 £613 £573
England median daily rate £450 £449 £425
% change year-on-year +0.28% +5.59% -
Number of hourly rates quoted 2 0 2
South East median hourly rate £27.00 - £40.75
10th Percentile £25.40 - £39.23
90th Percentile £28.60 - £43.28
England median hourly rate £27.00 - £46.25

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13,987 12,610 14,820
As % of all contract IT jobs advertised in the South East 83.15% 81.93% 81.21%
Number of daily rates quoted 8,400 7,482 8,854
South East median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +6.67%
10th Percentile £275 £250 £255
90th Percentile £588 £574 £538
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.29%
Number of hourly rates quoted 428 512 614
South East median hourly rate £25.00 £25.00 £30.13
Median hourly rate % change year-on-year - -17.01% +50.63%
10th Percentile £11.25 £11.06 £11.68
90th Percentile £50.75 £50.00 £52.93
England median hourly rate £24.09 £25.00 £23.50
% change year-on-year -3.64% +6.38% +17.50%

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South East.

Contractor daily rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 20 February 2018.

Contractor daily rate histogram for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the South East.

Contractor hourly rate trend for Customer Engagement in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -23 29 £375 -12.99% 9
Berkshire -7 25 £375 -33.92% 4
Hampshire +15 13 £350 -41.67% 10
Surrey -28 6 £675 - 5
Buckinghamshire -29 3 £340 -21.11% 2
West Sussex -10 1 - - 4
Oxfordshire - 1 £450 - 3
Customer Engagement
England

For the 6 months to 20 February 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer Engagement.

1 16 (32.00%) Project Management
2 14 (28.00%) Agile Software Development
3 12 (24.00%) Active Directory
3 12 (24.00%) Microsoft Azure
4 10 (20.00%) Microsoft
4 10 (20.00%) Degree
5 9 (18.00%) Data Management
5 9 (18.00%) CRM
5 9 (18.00%) Windows
5 9 (18.00%) GDPR
6 8 (16.00%) Finance
6 8 (16.00%) Retail
6 8 (16.00%) Marketing
7 7 (14.00%) CMS
7 7 (14.00%) Legal
7 7 (14.00%) Service Management
7 7 (14.00%) ITIL
7 7 (14.00%) SQL
7 7 (14.00%) Azure Active Directory
7 7 (14.00%) Waterfall
8 6 (12.00%) PowerShell
8 6 (12.00%) FastStats
8 6 (12.00%) Relational Database
8 6 (12.00%) PRINCE2
9 5 (10.00%) MCITP
9 5 (10.00%) MCTS
9 5 (10.00%) User Acceptance Testing
9 5 (10.00%) Stakeholder Management
9 5 (10.00%) XML
9 5 (10.00%) Microsoft Certification

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (14.00%) CMS
2 3 (6.00%) MS Exchange
3 2 (4.00%) SharePoint
3 2 (4.00%) Sitecore CMS
3 2 (4.00%) Skype for Business
4 1 (2.00%) Drupal
Applications
1 1 (2.00%) Microsoft Project
1 1 (2.00%) Photoshop
Business Applications
1 6 (12.00%) FastStats
2 1 (2.00%) Exstream
2 1 (2.00%) SystmOne
Cloud Services
1 12 (24.00%) Microsoft Azure
2 7 (14.00%) Azure Active Directory
3 3 (6.00%) Amazon AWS
3 3 (6.00%) Office 365
4 2 (4.00%) IaaS
4 2 (4.00%) PaaS
5 1 (2.00%) Boomi
5 1 (2.00%) GitHub
5 1 (2.00%) SaaS
Communications & Networking
1 3 (6.00%) Skype
2 2 (4.00%) Firewall
2 2 (4.00%) Network Security
3 1 (2.00%) 5G
3 1 (2.00%) DNS
3 1 (2.00%) Radio Access Network
3 1 (2.00%) Wi-Fi
Database & Business Intelligence
1 6 (12.00%) Relational Database
2 2 (4.00%) MongoDB
3 1 (2.00%) SQL Server
Development Applications
1 1 (2.00%) Jenkins
1 1 (2.00%) JIRA
1 1 (2.00%) MSI
1 1 (2.00%) Team Foundation Server
1 1 (2.00%) Visual Studio
General
1 8 (16.00%) Finance
1 8 (16.00%) Marketing
1 8 (16.00%) Retail
2 7 (14.00%) Legal
3 4 (8.00%) Telecoms
4 2 (4.00%) Billing
5 1 (2.00%) Brand Awareness
5 1 (2.00%) Pharmaceutical
5 1 (2.00%) Publishing
Job Titles
1 6 (12.00%) Database Manager
1 6 (12.00%) Field Engineer
1 6 (12.00%) IT Manager
2 5 (10.00%) Insight Manager
2 5 (10.00%) Programme Manager
3 4 (8.00%) Analyst
3 4 (8.00%) Developer
3 4 (8.00%) Infrastructure Engineer
3 4 (8.00%) IT Services Manager
3 4 (8.00%) Project Manager
4 3 (6.00%) Cloud Engineer
4 3 (6.00%) Cloud Infrastructure Engineer
4 3 (6.00%) Consultant
4 3 (6.00%) Content Manager
4 3 (6.00%) Contracts Manager
4 3 (6.00%) IT Project Manager
4 3 (6.00%) Web Content Manager
4 3 (6.00%) Web Manager
5 2 (4.00%) IT Engineer
5 2 (4.00%) IT Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 5 (10.00%) XML
2 3 (6.00%) .NET
2 3 (6.00%) ASP.NET
2 3 (6.00%) HTML
3 2 (4.00%) CSS
3 2 (4.00%) JSON
3 2 (4.00%) LINQ
3 2 (4.00%) Web Services
4 1 (2.00%) ASP.NET MVC
4 1 (2.00%) HTML5
4 1 (2.00%) jQuery
4 1 (2.00%) LESS
4 1 (2.00%) Middleware
4 1 (2.00%) REST
4 1 (2.00%) Sass
Miscellaneous
1 1 (2.00%) Analytical Skills
1 1 (2.00%) Blackberry
1 1 (2.00%) Hybrid Cloud
1 1 (2.00%) Management Information System
1 1 (2.00%) NHS
1 1 (2.00%) PKI
1 1 (2.00%) Public Cloud
Operating Systems
1 9 (18.00%) Windows
2 3 (6.00%) Windows Server
3 2 (4.00%) Windows 7
4 1 (2.00%) Linux
4 1 (2.00%) Unix
4 1 (2.00%) Windows 10
Processes & Methodologies
1 16 (32.00%) Project Management
2 14 (28.00%) Agile Software Development
3 9 (18.00%) CRM
3 9 (18.00%) Data Management
4 7 (14.00%) ITIL
4 7 (14.00%) Service Management
4 7 (14.00%) Waterfall
5 6 (12.00%) PRINCE2
6 5 (10.00%) Portfolio Management
6 5 (10.00%) Stakeholder Management
6 5 (10.00%) User Acceptance Testing
7 4 (8.00%) Analytics
7 4 (8.00%) Migration
8 3 (6.00%) Content Management
8 3 (6.00%) Content Writing
8 3 (6.00%) Copywriting
8 3 (6.00%) E-Commerce
8 3 (6.00%) Test Scripting
9 2 (4.00%) Presales
9 2 (4.00%) SDLC
Programming Languages
1 7 (14.00%) SQL
2 6 (12.00%) PowerShell
3 3 (6.00%) C#
3 3 (6.00%) JavaScript
4 1 (2.00%) Perl
Qualifications
1 10 (20.00%) Degree
2 5 (10.00%) MCITP
2 5 (10.00%) MCTS
2 5 (10.00%) Microsoft Certification
3 1 (2.00%) DV Cleared
3 1 (2.00%) ITIL Foundation Certificate
3 1 (2.00%) MCP
3 1 (2.00%) PMI Certification
3 1 (2.00%) PMP
3 1 (2.00%) SC Cleared
3 1 (2.00%) Security Cleared
Quality Assurance & Compliance
1 9 (18.00%) GDPR
2 2 (4.00%) PMO
2 2 (4.00%) SLA
3 1 (2.00%) ISO 9001
3 1 (2.00%) ISO/IEC 20000
3 1 (2.00%) QA
System Software
1 12 (24.00%) Active Directory
2 1 (2.00%) Docker
2 1 (2.00%) Microsoft App-V
Systems Management
1 4 (8.00%) SCOM
2 1 (2.00%) Ansible
2 1 (2.00%) Forefront Identity Manager
2 1 (2.00%) Opscode Chef
2 1 (2.00%) Puppet
2 1 (2.00%) SCCM
Vendors
1 10 (20.00%) Microsoft
2 3 (6.00%) Sitecore
3 2 (4.00%) Ericsson
4 1 (2.00%) Capita
4 1 (2.00%) Dell
4 1 (2.00%) OpenText
4 1 (2.00%) Pega
4 1 (2.00%) SAP
4 1 (2.00%) SolarWinds