Period
to 17 August 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > South East
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 302 302 324
Rank change year-on-year 0 +22 +19
Contract jobs citing Customer Engagement 82 71 77
As % of all contract IT jobs advertised in the South East 0.49% 0.44% 0.42%
As % of the Processes & Methodologies category 0.57% 0.53% 0.50%
Number of daily rates quoted 39 41 35
South East median daily rate £413 £450 £450
Median daily rate % change year-on-year -8.33% - +20.00%
10th Percentile £197 £181 £338
90th Percentile £610 £575 £573
England median daily rate £425 £425 £450
% change year-on-year - -5.56% +12.50%
Number of hourly rates quoted 3 0 1
South East median hourly rate £25.00 - £10.24
England median hourly rate £25.00 £16.84 £10.24
% change year-on-year +48.50% +64.40% -82.79%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,399 13,431 15,288
As % of all contract IT jobs advertised in the South East 85.64% 84.13% 83.54%
Number of daily rates quoted 8,594 7,800 9,383
South East median daily rate £430 £416 £400
Median daily rate % change year-on-year +3.37% +4.00% +6.52%
10th Percentile £275 £263 £258
90th Percentile £588 £570 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +3.66%
Number of hourly rates quoted 499 492 560
South East median hourly rate £25.00 £19.95 £23.00
Median hourly rate % change year-on-year +25.31% -13.26% +3.37%
10th Percentile £11.18 £11.25 £11.98
90th Percentile £51.00 £50.00 £50.00
England median hourly rate £21.50 £24.00 £23.50
% change year-on-year -10.42% +2.13% +9.05%

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South East.

Contractor daily rate trend for Customer Engagement in the South East

Customer Engagement
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 17 August 2018.

Contractor daily rate histogram for Customer Engagement in the South East

Customer Engagement
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in the South East.

Contractor hourly rate trend for Customer Engagement in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +12 34 £240 -53.17% 3
Thames Valley -26 27 £448 -0.44% 34
Berkshire -35 22 £424 -15.25% 28
West Sussex -1 10 - - 2
Surrey -11 10 £550 +25.71%
Buckinghamshire +6 5 £448 -0.44% 4
Customer Engagement
England

For the 6 months to 17 August 2018, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Customer Engagement.

1 25 (30.49%) Windows
1 25 (30.49%) Security Cleared
2 23 (28.05%) Marketing
3 22 (26.83%) SC Cleared
4 21 (25.61%) Digital Marketing
5 20 (24.39%) Microsoft
6 18 (21.95%) Oracle
7 17 (20.73%) Windows Server
8 16 (19.51%) Agile Software Development
9 15 (18.29%) Service Management
9 15 (18.29%) ITIL
10 14 (17.07%) User Experience
11 13 (15.85%) Active Directory
11 13 (15.85%) Finance
11 13 (15.85%) Stakeholder Management
11 13 (15.85%) Google
12 12 (14.63%) Analytics
12 12 (14.63%) Degree
13 11 (13.41%) Office 365
13 11 (13.41%) Change Management
13 11 (13.41%) Linux
14 10 (12.20%) SQL Server
14 10 (12.20%) Data Analysis
14 10 (12.20%) Windows 10
14 10 (12.20%) Microsoft Azure
14 10 (12.20%) Waterfall
15 9 (10.98%) Pay per click
15 9 (10.98%) Google Analytics
15 9 (10.98%) SEO
15 9 (10.98%) MS Exchange

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.98%) MS Exchange
2 3 (3.66%) BizTalk Server
3 2 (2.44%) SharePoint
3 2 (2.44%) Skype for Business
4 1 (1.22%) Apache Spark
4 1 (1.22%) SAS
Applications
1 6 (7.32%) Microsoft Office
2 1 (1.22%) Microsoft Project
Business Applications
1 7 (8.54%) Eloqua
2 1 (1.22%) Adobe Campaign
2 1 (1.22%) Dynamics CRM
2 1 (1.22%) Oracle Applications
2 1 (1.22%) Salesforce.com CRM
Cloud Services
1 11 (13.41%) Office 365
2 10 (12.20%) Microsoft Azure
3 9 (10.98%) Google Analytics
4 4 (4.88%) Amazon AWS
4 4 (4.88%) Google Play
5 3 (3.66%) Azure Active Directory
6 1 (1.22%) Amazon EC2
6 1 (1.22%) Amazon Kinesis
6 1 (1.22%) Amazon S3
6 1 (1.22%) AWS Lambda
6 1 (1.22%) Azure Machine Learning
6 1 (1.22%) GitHub
6 1 (1.22%) IaaS
6 1 (1.22%) PaaS
6 1 (1.22%) Serverless
6 1 (1.22%) Virtual Private Cloud
Communications & Networking
1 5 (6.10%) DNS
2 4 (4.88%) DHCP
3 2 (2.44%) Skype
4 1 (1.22%) 5G
4 1 (1.22%) HTTP
4 1 (1.22%) Internet
4 1 (1.22%) Network Security
4 1 (1.22%) Radio Access Network
Database & Business Intelligence
1 10 (12.20%) SQL Server
2 3 (3.66%) Data Warehouse
3 2 (2.44%) MongoDB
4 1 (1.22%) Amazon Athena
4 1 (1.22%) Amazon QuickSight
4 1 (1.22%) Amazon Redshift
4 1 (1.22%) Azure SQL Data Warehouse
4 1 (1.22%) Azure SQL Database
4 1 (1.22%) Big Data
4 1 (1.22%) Data Lake
4 1 (1.22%) Hadoop
4 1 (1.22%) HDInsight
4 1 (1.22%) Microsoft Analysis Services
4 1 (1.22%) NoSQL
4 1 (1.22%) PowerCenter
4 1 (1.22%) Redis
4 1 (1.22%) SQL Server Analysis Services
4 1 (1.22%) SQL Server Integration Services
4 1 (1.22%) SQL Server Reporting Services
Development Applications
1 2 (2.44%) Oracle Forms
1 2 (2.44%) Visual Studio
2 1 (1.22%) Git (software)
2 1 (1.22%) Jenkins
2 1 (1.22%) JIRA
2 1 (1.22%) MSI
2 1 (1.22%) Team Foundation Server
General
1 23 (28.05%) Marketing
2 13 (15.85%) Finance
3 5 (6.10%) Telecoms
4 3 (3.66%) Retail
5 1 (1.22%) Games
Job Titles
1 27 (32.93%) Analyst
2 11 (13.41%) Architect
3 10 (12.20%) Business Analyst
4 9 (10.98%) Google Analytics Analyst
4 9 (10.98%) Google Analytics Web Analyst
4 9 (10.98%) Service Architect
4 9 (10.98%) Web Analyst
4 9 (10.98%) Web Analytics Analyst
5 8 (9.76%) Consultant
6 5 (6.10%) Designer
7 4 (4.88%) Marketing Manager
7 4 (4.88%) Support Analyst
7 4 (4.88%) Support Engineer
8 3 (3.66%) 3rd Line Support
8 3 (3.66%) Change Management Consultant
8 3 (3.66%) Senior Analyst
8 3 (3.66%) Senior Business Analyst
8 3 (3.66%) Solutions Architect
8 3 (3.66%) Solutions Designer
8 3 (3.66%) Technical Analyst
Libraries, Frameworks & Software Standards
1 2 (2.44%) JSON
2 1 (1.22%) .NET
2 1 (1.22%) ASP.NET
2 1 (1.22%) HTML
2 1 (1.22%) Kafka
2 1 (1.22%) LINQ
2 1 (1.22%) Node.js
2 1 (1.22%) REST
2 1 (1.22%) Web Services
Miscellaneous
1 14 (17.07%) User Experience
2 5 (6.10%) Analytical Skills
3 2 (2.44%) Replication
4 1 (1.22%) Data Centre
4 1 (1.22%) Enterprise Software
4 1 (1.22%) Internet of Things
4 1 (1.22%) Smart Meter
Operating Systems
1 25 (30.49%) Windows
2 17 (20.73%) Windows Server
3 11 (13.41%) Linux
4 10 (12.20%) Windows 10
5 2 (2.44%) Windows 7
Processes & Methodologies
1 21 (25.61%) Digital Marketing
2 16 (19.51%) Agile Software Development
3 15 (18.29%) ITIL
3 15 (18.29%) Service Management
4 13 (15.85%) Stakeholder Management
5 12 (14.63%) Analytics
6 11 (13.41%) Change Management
7 10 (12.20%) Data Analysis
7 10 (12.20%) Waterfall
8 9 (10.98%) Collaborative Working
8 9 (10.98%) Pay per click
8 9 (10.98%) SEO
8 9 (10.98%) Service Design
9 8 (9.76%) Continuous Improvement
10 7 (8.54%) Marketing Automation
10 7 (8.54%) Requirements Management
11 6 (7.32%) ITSM
11 6 (7.32%) Validation
11 6 (7.32%) Visualisation
12 5 (6.10%) Project Management
Programming Languages
1 3 (3.66%) SQL
2 2 (2.44%) PowerShell
3 1 (1.22%) C#
3 1 (1.22%) JavaScript
3 1 (1.22%) Python
3 1 (1.22%) R
Qualifications
1 25 (30.49%) Security Cleared
2 22 (26.83%) SC Cleared
3 12 (14.63%) Degree
4 5 (6.10%) Master's Degree
4 5 (6.10%) Microsoft Certification
5 4 (4.88%) MCITP
5 4 (4.88%) MCTS
6 3 (3.66%) ITIL Certification
6 3 (3.66%) PMP
7 2 (2.44%) ISEB
7 2 (2.44%) PMI Certification
8 1 (1.22%) DV Cleared
8 1 (1.22%) MCP
8 1 (1.22%) MCSA
8 1 (1.22%) MCSE
Quality Assurance & Compliance
1 8 (9.76%) GDPR
2 6 (7.32%) ISO/IEC 20000
3 2 (2.44%) SLA
System Software
1 13 (15.85%) Active Directory
2 4 (4.88%) VMware Infrastructure
3 2 (2.44%) Docker
4 1 (1.22%) Microsoft App-V
Systems Management
1 2 (2.44%) Forefront Identity Manager
1 2 (2.44%) vCenter Server
2 1 (1.22%) Ansible
2 1 (1.22%) OpenView Configuration Management
2 1 (1.22%) Opscode Chef
2 1 (1.22%) Puppet
2 1 (1.22%) SCCM
Vendors
1 20 (24.39%) Microsoft
2 18 (21.95%) Oracle
3 13 (15.85%) Google
4 7 (8.54%) Siebel
5 4 (4.88%) Citrix
5 4 (4.88%) VMware
6 3 (3.66%) ServiceNow
7 2 (2.44%) CA
7 2 (2.44%) Cisco
8 1 (1.22%) Adobe
8 1 (1.22%) Ericsson
8 1 (1.22%) IBM
8 1 (1.22%) Informatica
8 1 (1.22%) Juniper
8 1 (1.22%) Salesforce Marketing Cloud
8 1 (1.22%) Salesforce.com
8 1 (1.22%) Sitecore
8 1 (1.22%) Tableau