The following table provides summary statistics for contract job vacancies advertised in Cambridge with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Cambridgeshire / Cambridge
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 33 32 51
Rank change year-on-year -1 +19  
Contract jobs citing Service Management 6 11 11
As % of all contract IT jobs advertised in Cambridge 1.99% 3.09% 2.39%
As % of the Processes & Methodologies category 2.55% 3.70% 2.97%
Number of daily rates quoted 4 5 5
Median daily rate £263 £473 £425
Median daily rate % change year-on-year -44.44% +11.17%  
90% offered a daily rate of more than £195 £384 £413
10% offered a daily rate of more than £388 £605 £433
UK excluding London median daily rate £400 £401 £375
% change year-on-year -0.12% +6.80%  
Number of hourly rates quoted 0 0 1
Median hourly rate - - £60.00
UK excluding London median hourly rate £16.00 £15.00 £13.35
% change year-on-year +6.66% +12.35%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Cambridge with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Cambridge
Contract job vacancies with a requirement for process and methodology skills 235 297 370
As % of all contract IT job vacancies advertised in Cambridge 77.81% 83.43% 80.26%
Number of daily rates quoted 105 180 273
Median daily rate £388 £400 £375
Median daily rate % change year-on-year -3.12% +6.66%  
90% offered a daily rate of more than £200 £325 £275
10% offered a daily rate of more than £500 £511 £475
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 39 20 17
Median hourly rate £37.50 £37.50 £40.00
Median hourly rate % change year-on-year - -6.25%  
90% offered a hourly rate of more than £17.50 £19.25 £17.69
10% offered a hourly rate of more than £47.50 £47.50 £57.50
UK excluding London median hourly rate £34.75 £28.50 £30.00
% change year-on-year +21.92% -5.00%  

Service Management
Job Vacancy Trend in Cambridge

The job posting trend of jobs advertised in Cambridge citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Cambridge

Service Management
Contractor Daily Rate Trend in Cambridge

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Cambridge.

Contractor daily rate trend for Service Management in Cambridge

Service Management
Contractor Daily Rate Histogram in Cambridge

The daily rate distribution of IT jobs citing Service Management in Cambridge over the 3 months to 28 June 2017.

Contractor daily rate histogram for Service Management in Cambridge

Service Management
Contractor Hourly Rate Trend in Cambridge

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Cambridge.

Contractor hourly rate trend for Service Management in Cambridge

For the 6 months to 28 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Cambridge region with a requirement for Service Management.

1 6 (66.67%) ITIL
2 4 (44.44%) Microsoft
2 4 (44.44%) Service Delivery
2 4 (44.44%) ITSM
3 3 (33.33%) Degree
3 3 (33.33%) Project Management
4 2 (22.22%) Pharmaceutical
4 2 (22.22%) SLA
4 2 (22.22%) Cisco
4 2 (22.22%) Microsoft Excel
4 2 (22.22%) CRM
4 2 (22.22%) Remedy
4 2 (22.22%) Active Directory
4 2 (22.22%) MCP
4 2 (22.22%) SQL
4 2 (22.22%) Microsoft Office
4 2 (22.22%) Windows
4 2 (22.22%) Finance
4 2 (22.22%) VMware
4 2 (22.22%) Performance Management
4 2 (22.22%) VMware Infrastructure
4 2 (22.22%) Veeva
4 2 (22.22%) Data Centre
4 2 (22.22%) SDLC
4 2 (22.22%) Remedy ITSM
5 1 (11.11%) Service Design
5 1 (11.11%) Virtual Infrastructure
5 1 (11.11%) Matrix Organization
5 1 (11.11%) vCenter Server
5 1 (11.11%) Master's Degree

Service Management
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) MS Exchange
Applications
1 2 (22.22%) Microsoft Excel
1 2 (22.22%) Microsoft Office
Business Applications
1 2 (22.22%) Remedy ITSM
2 1 (11.11%) Unit4 Business World
Cloud Services
1 2 (22.22%) Veeva
2 1 (11.11%) SaaS
Communications & Networking
1 1 (11.11%) Firewall
1 1 (11.11%) LAN
1 1 (11.11%) SAN
1 1 (11.11%) VoIP
1 1 (11.11%) VPN
1 1 (11.11%) WAN
General
1 2 (22.22%) Finance
1 2 (22.22%) Pharmaceutical
Job Titles
1 2 (22.22%) Analyst
1 2 (22.22%) IT Analyst
1 2 (22.22%) ITSM Analyst
1 2 (22.22%) Project Manager
1 2 (22.22%) Service Analyst
1 2 (22.22%) Service Management Analyst
1 2 (22.22%) Service Manager
1 2 (22.22%) Services Delivery Manager
2 1 (11.11%) 3rd Line Engineer
2 1 (11.11%) Cloud Architect
2 1 (11.11%) CRM Manager
2 1 (11.11%) Delivery Project Manager
2 1 (11.11%) Firewall Architect
2 1 (11.11%) Implementation Manager
2 1 (11.11%) IT Manager
2 1 (11.11%) IT Services Manager
2 1 (11.11%) ITIL Project Manager
2 1 (11.11%) ITIL Service Analyst
2 1 (11.11%) ITIL Service Delivery Manager
2 1 (11.11%) VMware Engineer
Miscellaneous
1 2 (22.22%) Data Centre
2 1 (11.11%) Computer Science
2 1 (11.11%) NHS
Operating Systems
1 2 (22.22%) Windows
2 1 (11.11%) Linux
2 1 (11.11%) Mac OS
2 1 (11.11%) Unix
Processes & Methodologies
1 6 (66.67%) ITIL
2 4 (44.44%) ITSM
2 4 (44.44%) Service Delivery
3 3 (33.33%) Project Management
4 2 (22.22%) CRM
4 2 (22.22%) Performance Management
4 2 (22.22%) SDLC
5 1 (11.11%) Agile Software Development
5 1 (11.11%) Disaster Recovery
5 1 (11.11%) Load Balancing
5 1 (11.11%) Matrix Organization
5 1 (11.11%) PRINCE
5 1 (11.11%) PRINCE2
5 1 (11.11%) Scrum
5 1 (11.11%) Service Design
5 1 (11.11%) Stakeholder Management
5 1 (11.11%) Virtual Infrastructure
Programming Languages
1 2 (22.22%) SQL
Qualifications
1 3 (33.33%) Degree
2 2 (22.22%) MCP
3 1 (11.11%) Computer Science Degree
3 1 (11.11%) ITIL Certification
3 1 (11.11%) ITIL Foundation Certificate
3 1 (11.11%) Master's Degree
3 1 (11.11%) Microsoft Certification
3 1 (11.11%) PMI Certification
3 1 (11.11%) PMP
3 1 (11.11%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 2 (22.22%) Active Directory
1 2 (22.22%) VMware Infrastructure
2 1 (11.11%) Hyper-V
2 1 (11.11%) VMware ESXi
Systems Management
1 1 (11.11%) vCenter Server
Vendors
1 4 (44.44%) Microsoft
2 2 (22.22%) Cisco
2 2 (22.22%) Remedy
2 2 (22.22%) VMware