Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Cambridge with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
Cambridgeshire > Cambridge
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 121 167 115
Rank change year-on-year +46 -52 +34
Permanent jobs citing Service Management 26 12 32
As % of all permanent IT jobs advertised in Cambridge 1.21% 0.44% 1.40%
As % of the Processes & Methodologies category 1.29% 0.47% 1.55%
Number of salaries quoted 14 8 33
Cambridge median annual salary £35,025 £63,750 £53,000
Median salary % change year-on-year -45.06% +20.28% -5.74%
10th Percentile £26,250 £46,575 £25,250
90th Percentile £56,087 £65,000 £72,000
Cambridgeshire median annual salary £40,025 £53,750 £53,000
% change year-on-year -25.53% +1.42% +3.92%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridge with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridge
Permanent vacancies with a requirement for process or methodology skills 2,011 2,533 2,070
As % of all permanent IT jobs advertised in Cambridge 93.36% 93.16% 90.63%
Number of salaries quoted 1,543 1,978 1,709
Cambridge median annual salary £50,000 £50,000 £45,000
Median salary % change year-on-year - +11.11% +2.27%
10th Percentile £29,550 £28,750 £26,250
90th Percentile £71,175 £71,250 £67,500
Cambridgeshire median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% +2.27%

Service Management
Job Vacancy Trend in Cambridge

Job postings citing Service Management as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for Service Management in Cambridge

Service Management
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cambridge.

Salary trend for Service Management in Cambridge

Service Management
Salary Histogram in Cambridge

The salary distribution of IT jobs citing Service Management in Cambridge over the 6 months to 21 October 2018.

Salary histogram for Service Management in Cambridge

For the 6 months to 21 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region with a requirement for Service Management.

1 17 (65.38%) Windows
2 14 (53.85%) ITIL
3 8 (30.77%) Firewall
3 8 (30.77%) Oracle
3 8 (30.77%) Linux
3 8 (30.77%) Relational Database
4 7 (26.92%) WorldPay
4 7 (26.92%) Microsoft
4 7 (26.92%) Active Directory
5 6 (23.08%) Microsoft Excel
5 6 (23.08%) Unix
5 6 (23.08%) Finance
5 6 (23.08%) Analytical Skills
5 6 (23.08%) IP Telephony
6 5 (19.23%) Mitel
6 5 (19.23%) WatchGuard
6 5 (19.23%) ProCurve
6 5 (19.23%) Windows Server 2008
6 5 (19.23%) Windows 7
6 5 (19.23%) Windows Server 2012
6 5 (19.23%) Publishing
6 5 (19.23%) ITSM
6 5 (19.23%) Management Information System
6 5 (19.23%) Microsoft Office
6 5 (19.23%) HP
6 5 (19.23%) SLA
6 5 (19.23%) Intranet
6 5 (19.23%) Windows 10
7 4 (15.38%) Database Optimisation
7 4 (15.38%) Task Automation

Service Management
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (15.38%) Apache
1 4 (15.38%) Tomcat
2 2 (7.69%) MS Exchange
2 2 (7.69%) Skype for Business
Applications
1 6 (23.08%) Microsoft Excel
2 5 (19.23%) Microsoft Office
3 2 (7.69%) Microsoft Project
Business Applications
1 4 (15.38%) Unit4 Business World
Cloud Services
1 2 (7.69%) Amazon AWS
1 2 (7.69%) Microsoft Azure
1 2 (7.69%) Office 365
Communications & Networking
1 8 (30.77%) Firewall
2 6 (23.08%) IP Telephony
3 5 (19.23%) Intranet
4 4 (15.38%) Internet
4 4 (15.38%) WebEx
5 2 (7.69%) DNS
5 2 (7.69%) Skype
5 2 (7.69%) VoIP
6 1 (3.85%) Cisco ISE
6 1 (3.85%) Cisco Nexus
6 1 (3.85%) Wi-Fi
Database & Business Intelligence
1 8 (30.77%) Relational Database
2 4 (15.38%) SQL Server
Development Applications
1 2 (7.69%) Jenkins
General
1 6 (23.08%) Finance
2 5 (19.23%) Publishing
3 4 (15.38%) Law
3 4 (15.38%) Telecoms
Job Titles
1 11 (42.31%) Analyst
2 9 (34.62%) Support Analyst
2 9 (34.62%) Support Engineer
3 5 (19.23%) 2nd Line Support
3 5 (19.23%) 2nd Line Support Analyst
3 5 (19.23%) 2nd Line Support Engineer
3 5 (19.23%) Desktop Analyst
3 5 (19.23%) Desktop Engineer
3 5 (19.23%) Desktop Support
3 5 (19.23%) Desktop Support Analyst
3 5 (19.23%) Desktop Support Engineer
3 5 (19.23%) IT Support
3 5 (19.23%) IT Support Analyst
3 5 (19.23%) IT Support Engineer
3 5 (19.23%) Server Analyst
3 5 (19.23%) Server Engineer
3 5 (19.23%) Server Support
3 5 (19.23%) Server Support Analyst
3 5 (19.23%) Windows Engineer
3 5 (19.23%) Windows Support Analyst
Libraries, Frameworks & Software Standards
1 2 (7.69%) Middleware
Miscellaneous
1 6 (23.08%) Analytical Skills
2 5 (19.23%) Management Information System
3 4 (15.38%) Biotechnology
4 3 (11.54%) Video Conferencing
5 2 (7.69%) Data Centre
5 2 (7.69%) Linux Command Line
5 2 (7.69%) Public Cloud
5 2 (7.69%) Self-Motivation
Operating Systems
1 17 (65.38%) Windows
2 8 (30.77%) Linux
3 6 (23.08%) Unix
4 5 (19.23%) Windows 10
4 5 (19.23%) Windows 7
4 5 (19.23%) Windows Server 2008
4 5 (19.23%) Windows Server 2012
5 4 (15.38%) Mac OS X
Processes & Methodologies
1 14 (53.85%) ITIL
2 5 (19.23%) ITSM
3 4 (15.38%) Database Optimisation
3 4 (15.38%) ERP
3 4 (15.38%) Logistics
3 4 (15.38%) Project Management
3 4 (15.38%) Project Planning
3 4 (15.38%) Task Automation
4 3 (11.54%) Incident Management
5 2 (7.69%) Configuration Management
5 2 (7.69%) Continuous Deployment
5 2 (7.69%) Continuous Integration
5 2 (7.69%) Customer-Centricity
5 2 (7.69%) DevOps
5 2 (7.69%) Infrastructure Engineering
5 2 (7.69%) Load Balancing
5 2 (7.69%) Mathematics
5 2 (7.69%) Problem-Solving
5 2 (7.69%) Service Delivery
5 2 (7.69%) Test Automation
Programming Languages
1 4 (15.38%) Java
1 4 (15.38%) Shell Script
1 4 (15.38%) T-SQL
2 2 (7.69%) Bash Shell
2 2 (7.69%) JavaScript
2 2 (7.69%) PowerShell
2 2 (7.69%) Python
2 2 (7.69%) Ruby
Qualifications
1 4 (15.38%) ITIL Certification
2 1 (3.85%) CCNA
2 1 (3.85%) Cisco Certification
Quality Assurance & Compliance
1 5 (19.23%) SLA
System Software
1 7 (26.92%) Active Directory
2 2 (7.69%) Virtual Desktop
2 2 (7.69%) Virtual Servers
2 2 (7.69%) VMware Infrastructure
2 2 (7.69%) vSphere
Systems Management
1 2 (7.69%) Ansible
1 2 (7.69%) Opscode Chef
1 2 (7.69%) Puppet
1 2 (7.69%) SCCM
1 2 (7.69%) SCSM
1 2 (7.69%) Terraform
1 2 (7.69%) vCenter Server
1 2 (7.69%) vRealize
2 1 (3.85%) Cisco CUCM
Vendors
1 8 (30.77%) Oracle
2 7 (26.92%) Microsoft
2 7 (26.92%) WorldPay
3 5 (19.23%) HP
3 5 (19.23%) Mitel
3 5 (19.23%) ProCurve
3 5 (19.23%) WatchGuard
4 4 (15.38%) Citrix
4 4 (15.38%) ServiceNow
5 3 (11.54%) Cisco
5 3 (11.54%) F5
6 2 (7.69%) AppDynamics
6 2 (7.69%) BMC
6 2 (7.69%) Fortinet
6 2 (7.69%) Splunk
6 2 (7.69%) VMware
7 1 (3.85%) Polycom