Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Cambridge with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
Cambridgeshire > Cambridge
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 111 153 116
Rank change year-on-year +42 -37 +30
Permanent jobs citing Service Management 29 28 31
As % of all permanent IT jobs advertised in Cambridge 1.45% 0.88% 1.36%
As % of the Processes & Methodologies category 1.56% 0.93% 1.49%
Number of salaries quoted 19 16 49
Cambridge median annual salary £38,500 £54,750 £45,000
Median salary % change year-on-year -29.68% +21.67% -13.88%
10th Percentile £26,250 £34,900 £32,500
90th Percentile £52,789 £65,000 £73,750
Cambridgeshire median annual salary £39,000 £43,000 £45,000
% change year-on-year -9.30% -4.44% -10.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridge with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridge
Permanent vacancies with a requirement for process or methodology skills 1,863 3,024 2,085
As % of all permanent IT jobs advertised in Cambridge 93.10% 94.62% 91.61%
Number of salaries quoted 1,424 2,285 1,724
Cambridge median annual salary £50,000 £50,000 £45,000
Median salary % change year-on-year - +11.11% -
10th Percentile £31,250 £29,295 £26,250
90th Percentile £75,000 £71,250 £67,500
Cambridgeshire median annual salary £49,500 £47,500 £45,000
% change year-on-year +4.21% +5.56% +2.27%

Service Management
Job Vacancy Trend in Cambridge

Job postings citing Service Management as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for Service Management in Cambridge

Service Management
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cambridge.

Salary trend for Service Management in Cambridge

Service Management
Salary Histogram in Cambridge

The salary distribution of IT jobs citing Service Management in Cambridge over the 6 months to 11 December 2018.

Salary histogram for Service Management in Cambridge

For the 6 months to 11 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region with a requirement for Service Management.

1 16 (55.17%) ITIL
2 14 (48.28%) Firewall
3 12 (41.38%) Windows
3 12 (41.38%) IP Telephony
4 9 (31.03%) WorldPay
4 9 (31.03%) Microsoft
5 8 (27.59%) Active Directory
5 8 (27.59%) Analytical Skills
6 7 (24.14%) Mitel
6 7 (24.14%) WatchGuard
6 7 (24.14%) ProCurve
6 7 (24.14%) Windows Server 2008
6 7 (24.14%) Video Conferencing
6 7 (24.14%) Windows Server 2012
6 7 (24.14%) HP
6 7 (24.14%) Intranet
6 7 (24.14%) Microsoft Office
6 7 (24.14%) Management Information System
6 7 (24.14%) Publishing
7 6 (20.69%) Oracle
7 6 (20.69%) Relational Database
8 5 (17.24%) Cisco CUCM
8 5 (17.24%) Cisco Nexus
8 5 (17.24%) Windows 10
8 5 (17.24%) Windows 7
8 5 (17.24%) Network Management
8 5 (17.24%) F5
8 5 (17.24%) Polycom
8 5 (17.24%) Retail
8 5 (17.24%) Cisco Certification

Service Management
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.79%) Apache
1 4 (13.79%) Tomcat
2 2 (6.90%) MS Exchange
2 2 (6.90%) Skype for Business
Applications
1 7 (24.14%) Microsoft Office
2 4 (13.79%) Microsoft Excel
3 2 (6.90%) Microsoft Project
Business Applications
1 2 (6.90%) Unit4 Business World
Cloud Services
1 2 (6.90%) Office 365
Communications & Networking
1 14 (48.28%) Firewall
2 12 (41.38%) IP Telephony
3 7 (24.14%) Intranet
4 5 (17.24%) Cisco ISE
4 5 (17.24%) Cisco Nexus
4 5 (17.24%) Wi-Fi
5 2 (6.90%) Internet
5 2 (6.90%) Skype
5 2 (6.90%) VoIP
Database & Business Intelligence
1 6 (20.69%) Relational Database
2 2 (6.90%) SQL Server
General
1 7 (24.14%) Publishing
2 5 (17.24%) Retail
3 4 (13.79%) Finance
4 2 (6.90%) Law
5 1 (3.45%) Pharmaceutical
Job Titles
1 12 (41.38%) Support Engineer
2 9 (31.03%) Analyst
3 8 (27.59%) IT Engineer
3 8 (27.59%) IT Support
3 8 (27.59%) IT Support Engineer
4 7 (24.14%) IT Analyst
4 7 (24.14%) IT Support Analyst
4 7 (24.14%) Network Engineer
4 7 (24.14%) Support Analyst
4 7 (24.14%) Windows Engineer
4 7 (24.14%) Windows Support Analyst
4 7 (24.14%) Windows Support Engineer
5 5 (17.24%) 2nd Line Support
5 5 (17.24%) 2nd Line Support Analyst
5 5 (17.24%) 2nd Line Support Engineer
5 5 (17.24%) Desktop Engineer
5 5 (17.24%) Desktop Support
5 5 (17.24%) Desktop Support Analyst
5 5 (17.24%) Desktop Support Engineer
5 5 (17.24%) Server Support
Libraries, Frameworks & Software Standards
1 1 (3.45%) SAP Basis
Miscellaneous
1 8 (27.59%) Analytical Skills
2 7 (24.14%) Management Information System
2 7 (24.14%) Video Conferencing
3 2 (6.90%) Self-Motivation
Operating Systems
1 12 (41.38%) Windows
2 7 (24.14%) Windows Server 2008
2 7 (24.14%) Windows Server 2012
3 5 (17.24%) Windows 10
3 5 (17.24%) Windows 7
4 4 (13.79%) Linux
4 4 (13.79%) Unix
5 2 (6.90%) Windows Server
Processes & Methodologies
1 16 (55.17%) ITIL
2 5 (17.24%) Change Management
2 5 (17.24%) Network Management
3 4 (13.79%) Configuration Management
3 4 (13.79%) Database Optimisation
3 4 (13.79%) Decision-Making
3 4 (13.79%) ITIL V3
3 4 (13.79%) ITSM
3 4 (13.79%) Project Management
3 4 (13.79%) Stakeholder Engagement
3 4 (13.79%) Task Automation
4 3 (10.34%) Problem-Solving
5 2 (6.90%) Customer-Centricity
5 2 (6.90%) ERP
5 2 (6.90%) Incident Management
5 2 (6.90%) Logistics
5 2 (6.90%) Mathematics
5 2 (6.90%) People Management
5 2 (6.90%) Project Planning
5 2 (6.90%) Service Delivery
Programming Languages
1 4 (13.79%) Java
1 4 (13.79%) Shell Script
1 4 (13.79%) T-SQL
Qualifications
1 5 (17.24%) CCNA
1 5 (17.24%) Cisco Certification
2 3 (10.34%) ITIL Certification
Quality Assurance & Compliance
1 5 (17.24%) SLA
2 4 (13.79%) ISO/IEC 20000
System Software
1 8 (27.59%) Active Directory
2 2 (6.90%) Hyper-V
2 2 (6.90%) VMware Infrastructure
Systems Management
1 5 (17.24%) Cisco CUCM
2 3 (10.34%) SCCM
3 2 (6.90%) SCSM
Vendors
1 9 (31.03%) Microsoft
1 9 (31.03%) WorldPay
2 7 (24.14%) HP
2 7 (24.14%) Mitel
2 7 (24.14%) ProCurve
2 7 (24.14%) WatchGuard
3 6 (20.69%) Oracle
4 5 (17.24%) Cisco
4 5 (17.24%) F5
4 5 (17.24%) Polycom
5 2 (6.90%) Citrix
5 2 (6.90%) ServiceNow
5 2 (6.90%) VMware
6 1 (3.45%) SAP