Period
to

The following table provides summary statistics for contract job vacancies advertised in Cambridgeshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 August 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
East of England > Cambridgeshire
6 months to
18 Aug 2022
Same period 2021 Same period 2020
Rank 60 13 39
Rank change year-on-year -47 +26 +34
Contract jobs citing Service Management 16 54 6
As % of all contract jobs advertised in Cambridgeshire 2.09% 8.59% 1.60%
As % of the Processes & Methodologies category 2.37% 9.49% 1.77%
Number of daily rates quoted 14 23 1
10th Percentile £120 - -
25th Percentile £161 £131 £225
Median daily rate (50th Percentile) £201 £150 £250
Median % change year-on-year +34.17% -40.00% -44.44%
75th Percentile £376 £191 £275
90th Percentile £523 £241 -
East of England median daily rate £450 £255 £260
% change year-on-year +76.47% -1.92% -40.23%
Number of hourly rates quoted 2 31 3
10th Percentile £10.70 £12.25 -
25th Percentile £11.00 £13.25 £15.50
Median hourly rate £12.00 £15.00 £16.00
Median % change year-on-year -20.00% -6.25% -
75th Percentile £13.00 £18.75 £16.88
90th Percentile £13.30 - £17.10
East of England median hourly rate £13.00 £15.00 £19.04
% change year-on-year -13.33% -21.20% +20.78%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Cambridgeshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridgeshire
Contract vacancies with a requirement for process or methodology skills 674 569 339
As % of all contract IT jobs advertised in Cambridgeshire 87.87% 90.46% 90.64%
Number of daily rates quoted 363 290 217
10th Percentile £230 £152 £248
25th Percentile £363 £269 £350
Median daily rate (50th Percentile) £475 £400 £450
Median % change year-on-year +18.75% -11.11% -
75th Percentile £575 £500 £550
90th Percentile £675 £588 £650
East of England median daily rate £485 £425 £445
% change year-on-year +14.12% -4.49% -1.11%
Number of hourly rates quoted 217 187 26
10th Percentile £13.25 - £13.13
25th Percentile £13.41 £12.25 £13.76
Median hourly rate £14.50 £13.50 £15.50
Median % change year-on-year +7.41% -12.90% -11.43%
75th Percentile £20.56 £16.00 £23.19
90th Percentile £34.50 £20.00 £47.50
East of England median hourly rate £20.50 £13.50 £22.50
% change year-on-year +51.85% -40.00% +32.35%

Service Management
Job Vacancy Trend in Cambridgeshire

Job postings citing Service Management as a proportion of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for Service Management in Cambridgeshire

Service Management
Contractor Daily Rate Trend in Cambridgeshire

3-month moving average daily rate quoted in jobs citing Service Management in Cambridgeshire.

Daily rate trend for Service Management in Cambridgeshire

Service Management
Daily Rate Histogram in Cambridgeshire

Daily rate distribution for jobs citing Service Management in Cambridgeshire over the 6 months to 18 August 2022.

Daily rate histogram for Service Management in Cambridgeshire

Service Management
Contractor Hourly Rate Trend in Cambridgeshire

3-month moving average hourly rates quoted in jobs citing Service Management in Cambridgeshire.

Hourly rate trend for Service Management in Cambridgeshire

Service Management
Contract Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Cambridgeshire region over the 6 months to 18 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Peterborough -33 12 £200 +33.33% 1
Cambridge - 3 £525 -
Service Management
East of England

For the 6 months to 18 August 2022, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Cambridgeshire region with a requirement for Service Management.

1 11 (68.75%) ITIL
2 10 (62.50%) Social Skills
3 9 (56.25%) ITSM
4 7 (43.75%) Time Management
4 7 (43.75%) Analytical Skills
5 6 (37.50%) Innovative Thinking
5 6 (37.50%) Customer Service
5 6 (37.50%) Problem-Solving
5 6 (37.50%) Legal
5 6 (37.50%) Service Delivery
5 6 (37.50%) SLA
6 5 (31.25%) SharePoint
6 5 (31.25%) Incident Management
7 4 (25.00%) Change Management
8 3 (18.75%) Problem Management
8 3 (18.75%) Microsoft Office
8 3 (18.75%) Microsoft
9 2 (12.50%) MS Visio
9 2 (12.50%) DNS
9 2 (12.50%) Windows
9 2 (12.50%) Python
9 2 (12.50%) DHCP
9 2 (12.50%) PowerShell
9 2 (12.50%) Agile
9 2 (12.50%) Stakeholder Management
9 2 (12.50%) Root Cause Analysis
9 2 (12.50%) Microsoft 365
9 2 (12.50%) Trend Analysis
9 2 (12.50%) Microsoft PowerPoint
9 2 (12.50%) Microsoft Excel

Service Management
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (31.25%) SharePoint
2 1 (6.25%) Exchange Server 2010
2 1 (6.25%) Exchange Server 2013
2 1 (6.25%) MS Exchange
Applications
1 3 (18.75%) Microsoft Office
2 2 (12.50%) Microsoft Excel
2 2 (12.50%) Microsoft PowerPoint
2 2 (12.50%) MS Visio
Business Applications
1 1 (6.25%) assyst
Cloud Services
1 2 (12.50%) Microsoft 365
2 1 (6.25%) Power Platform
Communications & Networking
1 2 (12.50%) DHCP
1 2 (12.50%) DNS
2 1 (6.25%) SMTP
2 1 (6.25%) SNMP
2 1 (6.25%) VPN
Database & Business Intelligence
1 1 (6.25%) MySQL
1 1 (6.25%) Power BI
1 1 (6.25%) SQL Server
Development Applications
1 1 (6.25%) Git (software)
1 1 (6.25%) JIRA
General
1 10 (62.50%) Social Skills
2 7 (43.75%) Analytical Skills
3 6 (37.50%) Legal
4 1 (6.25%) Organisational Skills
Job Titles
1 11 (68.75%) Analyst
2 4 (25.00%) Incident Analyst
2 4 (25.00%) Major Incident Analyst
3 3 (18.75%) Change Analyst
4 2 (12.50%) Administrator
4 2 (12.50%) Change Management Analyst
4 2 (12.50%) ITIL Change Analyst
4 2 (12.50%) Problem Analyst
4 2 (12.50%) Problem Management Analyst
4 2 (12.50%) Service Manager
4 2 (12.50%) Support Analyst
5 1 (6.25%) Applications Support
5 1 (6.25%) Applications Support Analyst
5 1 (6.25%) Desktop Support
5 1 (6.25%) Desktop Support Analyst
5 1 (6.25%) Field Engineer
5 1 (6.25%) IT Engineer
5 1 (6.25%) IT Manager
5 1 (6.25%) IT Services Manager
5 1 (6.25%) Service Analyst
Libraries, Frameworks & Software Standards
1 1 (6.25%) CSS
1 1 (6.25%) HTML
1 1 (6.25%) HTML5
1 1 (6.25%) LDAP
1 1 (6.25%) REST
1 1 (6.25%) WSH
Miscellaneous
1 1 (6.25%) Analytical Mindset
1 1 (6.25%) Management Information System
1 1 (6.25%) Self-Motivation
Operating Systems
1 2 (12.50%) Windows
1 2 (12.50%) Windows 10
2 1 (6.25%) Apple iOS
2 1 (6.25%) Linux
2 1 (6.25%) Mac OS X
2 1 (6.25%) Red Hat Enterprise Linux
2 1 (6.25%) Windows Server
2 1 (6.25%) Windows Server 2003
2 1 (6.25%) Windows XP
Processes & Methodologies
1 11 (68.75%) ITIL
2 9 (56.25%) ITSM
3 7 (43.75%) Time Management
4 6 (37.50%) Customer Service
4 6 (37.50%) Innovative Thinking
4 6 (37.50%) Problem-Solving
4 6 (37.50%) Service Delivery
5 5 (31.25%) Incident Management
6 4 (25.00%) Change Management
7 3 (18.75%) Problem Management
8 2 (12.50%) Agile
8 2 (12.50%) Proactive Management
8 2 (12.50%) Root Cause Analysis
8 2 (12.50%) Stakeholder Management
8 2 (12.50%) Trend Analysis
9 1 (6.25%) Asset Management
9 1 (6.25%) Business Analysis
9 1 (6.25%) Business Continuity
9 1 (6.25%) Knowledge Management
9 1 (6.25%) Supplier Management
Programming Languages
1 2 (12.50%) PowerShell
1 2 (12.50%) Python
2 1 (6.25%) Bash
2 1 (6.25%) C-shell
2 1 (6.25%) JavaScript
2 1 (6.25%) Lua
2 1 (6.25%) SQL
Qualifications
1 2 (12.50%) ITIL Foundation Certificate
2 1 (6.25%) Computer Science Degree
2 1 (6.25%) Degree
Quality Assurance & Compliance
1 6 (37.50%) SLA
2 1 (6.25%) COBIT
System Software
1 1 (6.25%) Active Directory
1 1 (6.25%) Firmware
1 1 (6.25%) VMware ESXi
1 1 (6.25%) XenApp
Systems Management
1 1 (6.25%) Ansible
1 1 (6.25%) HAProxy
1 1 (6.25%) Nagios
1 1 (6.25%) Puppet
1 1 (6.25%) SCCM
1 1 (6.25%) vCenter Server
Vendors
1 3 (18.75%) Microsoft
2 1 (6.25%) Apple
2 1 (6.25%) Citrix
2 1 (6.25%) Dell
2 1 (6.25%) Fujitsu
2 1 (6.25%) HP
2 1 (6.25%) SAP
2 1 (6.25%) ServiceNow
2 1 (6.25%) Sun
2 1 (6.25%) Virgin Media