Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Cardiff with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
South Wales > Cardiff
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 49 84 71
Rank change year-on-year +35 -13 +14
Permanent jobs citing Service Management 29 30 46
As % of all permanent IT jobs advertised in Cardiff 3.55% 2.17% 2.94%
As % of the Processes & Methodologies category 3.87% 2.44% 3.46%
Number of salaries quoted 24 28 26
Cardiff median annual salary £37,500 £30,000 £42,500
Median salary % change year-on-year +25.00% -29.41% +6.25%
10th Percentile £18,765 £17,000 £26,250
90th Percentile £45,775 £42,500 £52,500
South Wales median annual salary £37,500 £30,000 £42,500
% change year-on-year +25.00% -29.41% -15.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cardiff with a requirement for process or methodology skills.

All Process and Methodology Skills
Cardiff
Permanent vacancies with a requirement for process or methodology skills 749 1228 1331
As % of all permanent IT jobs advertised in Cardiff 91.68% 88.92% 85.16%
Number of salaries quoted 663 1112 1129
Cardiff median annual salary £39,000 £36,000 £36,500
Median salary % change year-on-year +8.33% -1.37% +4.29%
10th Percentile £24,250 £22,500 £23,500
90th Percentile £56,000 £55,000 £55,000
South Wales median annual salary £39,000 £37,500 £36,779
% change year-on-year +4.00% +1.96% +5.08%

Service Management
Job Vacancy Trend in Cardiff

Job postings citing Service Management as a percentage of all IT jobs advertised in Cardiff.

Job vacancy trend for Service Management in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Cardiff.

Salary trend for Service Management in Cardiff

Service Management
Salary Histogram in Cardiff

The salary distribution of IT jobs citing Service Management in Cardiff over the 6 months to 24 November 2017.

Salary histogram for Service Management in Cardiff

For the 6 months to 24 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for Service Management.

1 19 (65.52%) ITIL
2 10 (34.48%) ISO 9001
2 10 (34.48%) Risk Management
2 10 (34.48%) ISO/IEC 27001
2 10 (34.48%) Internal Audit
2 10 (34.48%) IT Audit
3 8 (27.59%) Analytical Skills
3 8 (27.59%) Problem Management
3 8 (27.59%) VPN
4 6 (20.69%) Cisco
4 6 (20.69%) Windows
4 6 (20.69%) Avaya
4 6 (20.69%) Wi-Fi
4 6 (20.69%) VMware
4 6 (20.69%) Disaster Recovery
4 6 (20.69%) Firewall
4 6 (20.69%) Data Centre
4 6 (20.69%) Performance Management
4 6 (20.69%) VMware Infrastructure
4 6 (20.69%) vSphere
5 5 (17.24%) Root Cause Analysis
5 5 (17.24%) Windows Server 2012
5 5 (17.24%) Windows Server 2008
5 5 (17.24%) Windows Server
5 5 (17.24%) Change Management
5 5 (17.24%) Finance
5 5 (17.24%) Degree
5 5 (17.24%) Economics
5 5 (17.24%) Active Directory
6 4 (13.79%) Linux

Service Management
Co-occurring IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) IIS
2 1 (3.45%) CMS
Applications
1 1 (3.45%) MS Visio
Communications & Networking
1 8 (27.59%) VPN
2 6 (20.69%) Firewall
2 6 (20.69%) Wi-Fi
3 4 (13.79%) SAN
4 3 (10.34%) H.323
4 3 (10.34%) LAN
4 3 (10.34%) Unified Communications
4 3 (10.34%) VoIP
4 3 (10.34%) WAN
5 2 (6.90%) Internet
Database & Business Intelligence
1 3 (10.34%) SQL Server
General
1 5 (17.24%) Finance
2 3 (10.34%) Welsh Language
3 2 (6.90%) Telecoms
Job Titles
1 10 (34.48%) Auditor
1 10 (34.48%) IT Auditor
2 5 (17.24%) Graduate
2 5 (17.24%) IT Graduate
3 3 (10.34%) 1st Line Support
3 3 (10.34%) 1st Line Technical Support
3 3 (10.34%) Analyst
3 3 (10.34%) Infrastructure Team Leader
3 3 (10.34%) Service Management Advisor
3 3 (10.34%) Team Leader
3 3 (10.34%) Technical Support
3 3 (10.34%) Telephony Engineer
4 2 (6.90%) 2nd Line Engineer
4 2 (6.90%) Avaya Telecoms Engineer
4 2 (6.90%) Data Manager
4 2 (6.90%) SAP Analyst
4 2 (6.90%) SAP Support
4 2 (6.90%) SAP Support Analyst
4 2 (6.90%) Service Manager
4 2 (6.90%) Telecoms Engineer
Miscellaneous
1 8 (27.59%) Analytical Skills
2 6 (20.69%) Data Centre
3 3 (10.34%) Management Information System
4 1 (3.45%) CMDB
Operating Systems
1 6 (20.69%) Windows
2 5 (17.24%) Windows Server
2 5 (17.24%) Windows Server 2008
2 5 (17.24%) Windows Server 2012
3 4 (13.79%) Linux
4 3 (10.34%) Solaris
4 3 (10.34%) Unix
Processes & Methodologies
1 19 (65.52%) ITIL
2 10 (34.48%) Internal Audit
2 10 (34.48%) IT Audit
2 10 (34.48%) Risk Management
3 8 (27.59%) Problem Management
4 6 (20.69%) Disaster Recovery
4 6 (20.69%) Performance Management
5 5 (17.24%) Change Management
5 5 (17.24%) Economics
5 5 (17.24%) Root Cause Analysis
6 3 (10.34%) Coaching
6 3 (10.34%) Data Centre Operations
6 3 (10.34%) Release Management
6 3 (10.34%) Service Delivery
6 3 (10.34%) Virtual Environments
7 2 (6.90%) E-Commerce
7 2 (6.90%) Portfolio Management
7 2 (6.90%) SDLC
8 1 (3.45%) Configuration Management
8 1 (3.45%) PRINCE2
Qualifications
1 5 (17.24%) Degree
2 3 (10.34%) Avaya Certification
2 3 (10.34%) ITIL Certification
2 3 (10.34%) ITIL Foundation Certificate
3 2 (6.90%) MCITP
3 2 (6.90%) MCSE
3 2 (6.90%) Microsoft Certification
Quality Assurance & Compliance
1 10 (34.48%) ISO 9001
1 10 (34.48%) ISO/IEC 27001
System Software
1 6 (20.69%) VMware Infrastructure
1 6 (20.69%) vSphere
2 5 (17.24%) Active Directory
3 2 (6.90%) VMware ESXi
Systems Management
1 1 (3.45%) Cisco CUCM
Vendors
1 6 (20.69%) Avaya
1 6 (20.69%) Cisco
1 6 (20.69%) VMware
2 3 (10.34%) Microsoft
2 3 (10.34%) Red Hat
3 2 (6.90%) SAP
4 1 (3.45%) ServiceNow