Period
to 16 December 2017

The following table provides summary statistics for contract job vacancies advertised in Durham with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 16 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
North East > Durham
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 14 12 20
Rank change year-on-year -2 +8 +9
Contract jobs citing Service Delivery 15 21 16
As % of all contract IT jobs advertised in Durham 7.98% 9.91% 6.25%
As % of the Processes & Methodologies category 9.93% 13.04% 8.12%
Number of daily rates quoted 4 16 11
Durham median daily rate £306 £311 £413
Median daily rate % change year-on-year -1.61% -24.55% +57.14%
10th Percentile £268 £245 £263
90th Percentile £537 £525 £463
North East median daily rate £432 £350 £425
% change year-on-year +23.29% -17.65% +16.44%
Number of hourly rates quoted 1 2 0
Durham median hourly rate £14.50 £10.30 -
Median hourly rate % change year-on-year +40.74% - -
North East median hourly rate £17.50 £27.00 £18.00
% change year-on-year -35.19% +50.00% -16.28%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Durham with a requirement for process or methodology skills.

All Process and Methodology Skills
Durham
Contract vacancies with a requirement for process or methodology skills 151 161 197
As % of all contract IT jobs advertised in Durham 80.32% 75.94% 76.95%
Number of daily rates quoted 72 77 87
Durham median daily rate £360 £350 £350
Median daily rate % change year-on-year +2.86% - +7.69%
10th Percentile £229 £183 £213
90th Percentile £450 £534 £500
North East median daily rate £375 £363 £410
% change year-on-year +3.45% -11.59% +9.33%
Number of hourly rates quoted 9 11 18
Durham median hourly rate £42.50 £11.72 £13.50
Median hourly rate % change year-on-year +262.63% -13.19% -52.63%
10th Percentile £12.85 £8.50 £8.19
90th Percentile £48.25 £16.00 £17.90
North East median hourly rate £22.00 £27.00 £17.00
% change year-on-year -18.52% +58.82% -16.05%

Service Delivery
Job Vacancy Trend in Durham

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Durham.

Job vacancy trend for Service Delivery in Durham

Service Delivery
Contractor Daily Rate Trend in Durham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in Durham.

Contractor daily rate trend for Service Delivery in Durham

Service Delivery
Contractor Daily Rate Histogram in Durham

The daily rate distribution of IT jobs citing Service Delivery in Durham over the 6 months to 16 December 2017.

Contractor daily rate histogram for Service Delivery in Durham

Service Delivery
Contractor Hourly Rate Trend in Durham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in Durham.

Contractor hourly rate trend for Service Delivery in Durham

Service Delivery
Contract Job Locations in Durham

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Durham region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Darlington -2 2 - -
Hartlepool - 1 - -
Peterlee - 1 - -
Service Delivery
North East

For the 6 months to 16 December 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Durham region with a requirement for Service Delivery.

1 9 (60.00%) ITIL
2 8 (53.33%) Process Improvement
3 5 (33.33%) Microsoft
3 5 (33.33%) Incident Management
3 5 (33.33%) Knowledge Management
4 4 (26.67%) Project Management
5 3 (20.00%) Problem Management
6 2 (13.33%) Power BI
6 2 (13.33%) Time Management
6 2 (13.33%) Trend Analysis
6 2 (13.33%) Continuous Improvement
6 2 (13.33%) SQL Server Integration Services
6 2 (13.33%) SQL Server Analysis Services
6 2 (13.33%) Security Cleared
6 2 (13.33%) Operations Management
6 2 (13.33%) ITSM
6 2 (13.33%) Change Management
6 2 (13.33%) Service Management
6 2 (13.33%) Business Intelligence
6 2 (13.33%) Cisco
6 2 (13.33%) Workflow
6 2 (13.33%) Finance
6 2 (13.33%) ETL
7 1 (6.67%) LAN
7 1 (6.67%) VPN
7 1 (6.67%) Microsoft Office
7 1 (6.67%) SAP
7 1 (6.67%) PRINCE2
7 1 (6.67%) Windows
7 1 (6.67%) CRM

Service Delivery
Co-occurring IT Skills in Durham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (6.67%) Microsoft Office
1 1 (6.67%) S-PLUS
Business Applications
1 1 (6.67%) Dynamics AX
1 1 (6.67%) Dynamics CRM
1 1 (6.67%) NetSuite
Cloud Services
1 1 (6.67%) Dynamics 365
1 1 (6.67%) Office 365
Communications & Networking
1 1 (6.67%) Firewall
1 1 (6.67%) LAN
1 1 (6.67%) Network Security
1 1 (6.67%) VPN
1 1 (6.67%) Wireless
Database & Business Intelligence
1 2 (13.33%) Power BI
1 2 (13.33%) SQL Server Analysis Services
1 2 (13.33%) SQL Server Integration Services
General
1 2 (13.33%) Finance
2 1 (6.67%) Banking
2 1 (6.67%) Legal
Job Titles
1 5 (33.33%) Analyst
2 3 (20.00%) ITIL Process Analyst
2 3 (20.00%) Problem Management Analyst
2 3 (20.00%) Process Analyst
2 3 (20.00%) Service Analyst
3 2 (13.33%) Business Intelligence Specialist
3 2 (13.33%) Head of IT
3 2 (13.33%) Head of IT Operations
3 2 (13.33%) Head of IT Services
3 2 (13.33%) Head of Operations
3 2 (13.33%) Incident Analyst
3 2 (13.33%) Report Specialist
3 2 (13.33%) Service Management Analyst
3 2 (13.33%) SSIS Specialist
4 1 (6.67%) ETL Specialist
4 1 (6.67%) Network Specialist
4 1 (6.67%) Project Officer
4 1 (6.67%) Project Support Officer
4 1 (6.67%) Services Delivery Consultant
4 1 (6.67%) Technical Leader
Miscellaneous
1 1 (6.67%) Computer Science
1 1 (6.67%) Freedom of Information
1 1 (6.67%) NHS
Operating Systems
1 1 (6.67%) Windows
1 1 (6.67%) Windows 7
1 1 (6.67%) Windows Server
1 1 (6.67%) Windows Server 2003
1 1 (6.67%) Windows Server 2012
1 1 (6.67%) Windows XP
Processes & Methodologies
1 9 (60.00%) ITIL
2 8 (53.33%) Process Improvement
3 5 (33.33%) Incident Management
3 5 (33.33%) Knowledge Management
4 4 (26.67%) Project Management
5 3 (20.00%) Problem Management
6 2 (13.33%) Business Intelligence
6 2 (13.33%) Change Management
6 2 (13.33%) Continuous Improvement
6 2 (13.33%) ETL
6 2 (13.33%) ITSM
6 2 (13.33%) Operations Management
6 2 (13.33%) Service Management
6 2 (13.33%) Time Management
6 2 (13.33%) Trend Analysis
6 2 (13.33%) Workflow
7 1 (6.67%) Investment Management
7 1 (6.67%) Matrix Organization
7 1 (6.67%) Performance Metrics
7 1 (6.67%) Root Cause Analysis
Qualifications
1 2 (13.33%) Security Cleared
2 1 (6.67%) CCNA
2 1 (6.67%) Cisco Certification
2 1 (6.67%) Computer Science Degree
2 1 (6.67%) Degree
2 1 (6.67%) SC Cleared
Quality Assurance & Compliance
1 1 (6.67%) PMO
1 1 (6.67%) QA
Vendors
1 5 (33.33%) Microsoft
2 2 (13.33%) Cisco
3 1 (6.67%) HP
3 1 (6.67%) JD Edwards
3 1 (6.67%) NetApp
3 1 (6.67%) SAP