1 to 25 of 30 Service Delivery Jobs in the North East

government clients. In this pivotal role, you will help shape strategic direction, deliver impactful data insights, and champion high analytical standards across Digital, Service Delivery, and Transformation initiatives. Key Responsibilities Strategy Influence Adoption: Collaborate with data leaders across Later Life and the wider organization to drive the adoption … development of modern enterprise data capabilities, including standards, platforms, and tooling. Value Measurement Framework: Establish and embed the Value Measurement Framework methodology across the Service Group, delivering a scalable and consistent approach to tracking quality, value, and performance. Delivery Multidisciplinary Leadership: Lead a multidisciplinary team of data professionals ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

Reporting to the Compute & Storage Manager, you’ll be a key member of the Compute and Storage Team, advising on standards, strategy, and delivering service improvements across our compute and storage platforms. You’ll tackle complex problems, lead transformative projects, and champion operational excellence in a dynamic, collaborative environment. … Success in this role requires deep collaboration across infrastructure, service delivery, applications, and security to champion service excellence and drive continuous improvement. You will work closely with cross-functional teams to align operational and project activities with strategic goals and ensure a seamless experience for our internal ...

were ranked #24 globally and #3 in the UK in the MSP 501, the industry’s most rigorous ranking of managed service providers.We’re now investing in a new Technology Success model – moving beyond reactive IT support to become a proactive strategic partner that helps clients continuously improve their … client’s behalf and presents it back in language their business understands. It’s a genuinely senior, advisory role: you’re freed from technical delivery, service tickets and proposal writing so you can focus entirely on strategy and relationships. You will also form a close working relationship with ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will … work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will ...

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

ambition, Mott MacDonald is where people come to be brilliant. Overview of the role Are you passionate about driving value from enterprise applications and service management platforms? Join us as an IT Solutions Specialist and play a key role in supporting, enhancing, and governing our Productivity Applications portfolio, with … matter expertise across ServiceNow products and services. You will take ownership of selected services within the portfolio, drive continuous improvement initiatives, and support the delivery of reliable, efficient, and business-focused solutions that enhance the employee experience and operational performance. Success in this role requires close collaboration with Application ...

Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

implementing trailblazing solutions to advance our business. In this role, you will analyze and refine complex processes across various departments, including finance, technical support, delivery, and customer service. Your mission will be to develop comprehensive end-to-end systems that enhance operational efficiency. An enthusiastic and proactive approach … instrumental in enabling colleagues to leverage our extensive toolset effectively. Your support will empower teams company-wide to achieve peak performance. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second ...

Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … work and help our customers which is always supported by strong human insight and communication. A technical lead within our shared-service AI and automation team, which provides and evangelises AI capabilities, automation and tooling to Cloud Operations and associated teams across both Microsoft Azure and Oracle Cloud Infrastructure ...

including revenue, profitability and utilisation targets. Forecast performance accurately and proactively identify opportunities and risks. Drive sustainable growth while maintaining high service standards. Lead and develop a management team overseeing specialist areas including SEO, content and digital PR. Set clear objectives, performance measures and development plans. Foster a high … Plan recruitment activity in line with business growth objectives. Utilise freelance and specialist support where appropriate. Drive operational efficiency and scalability across the team. Service Delivery & Quality Champion best practices, processes and quality assurance standards. Ensure consistent delivery across all client accounts. Monitor performance and client outcomes ...

experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that … with security standards and architectural principles. Ability to provide technical leadership, mentor engineers and champion engineering best practice, driving continuous improvement and high-quality service delivery at scale. You and your role As a Lead Software Engineer, you'll be a recognised technical expert and trusted leader, shaping ...

issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery … passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme ...

proactive approach is vital as you'll be instrumental in helping drive technical innovation and allowing the company to achieve peak performance. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery … passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme ...

security posture for both Aspire and its customers. Efficiency is also important to succeed, as you will be managing a diverse workload. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery … concepts, tools, and techniques. Ability to work well under pressure in high-stress situations. Strong attention to detail and organisation skills. Experience with customer service and communications Previous experience of working within a 24x7 SOC Relevant certifications (advantageous but not essential ...

Fortinet FortiGate and network security will really set you apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep … take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery ...

Fortinet FortiGate and network security will really set you apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep … take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery ...

development and operation of critical database infrastructure and services. This is an excellent opportunity for an experienced Oracle specialist to combine hands‐on technical delivery with leadership, supporting highly available, mission‐critical databases and advancing the department’s data platform capabilities across Oracle and public cloud environments. You will … infrastructure solutions and work closely with senior stakeholders, engineering teams and suppliers to deliver secure, stable and cost‐effective services. Key Responsibilities Lead the delivery of infrastructure services and solutions, ensuring alignment with departmental strategy, user needs and value-for-money objectives. Design, develop, support and improve Oracle database ...

Reporting to the Compute & Storage Manager, you will guide standards, lead transformative projects, and champion operational excellence while collaborating with infrastructure, applications, security, and service delivery teams. #J-18808-Ljbffr ...

Bonus + 10% Pension A leading engineering and technology organisation within the energy sector is seeking a Senior OT Security Engineer to support the delivery of secure, resilient solutions across critical infrastructure projects. This role plays a key part in strengthening the security of systems that underpin … energy network, contributing to a more intelligent and sustainable future. Key Responsibilities Provide expert cybersecurity guidance to project teams across engineering, development and service delivery, ensuring secure-by-design solutions. Design and implement robust security architectures for both software and hardware components, in line with customer and regulatory ...

multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals — more than forty percent … women — we are committed to building inclusive, diverse teams that reflect the communities we serve. Role Overview We're looking for a Senior Delivery Lead to take end-to-end ownership of a flagship AI-enabled product, from inception through to business-as-usual rollout. This is a genuinely ...

customers. You will manage tickets, stay updated on threat intel, and work with EDR and SIEM tools in a fast-paced environment, ensuring high service delivery and strong customer focus. #J-18808-Ljbffr ...