1 to 25 of 28 Service Delivery Jobs in the North East

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

were ranked #24 globally and #3 in the UK in the MSP 501, the industry’s most rigorous ranking of managed service providers.We’re now investing in a new Technology Success model – moving beyond reactive IT support to become a proactive strategic partner that helps clients continuously improve their … client’s behalf and presents it back in language their business understands. It’s a genuinely senior, advisory role: you’re freed from technical delivery, service tickets and proposal writing so you can focus entirely on strategy and relationships. You will also form a close working relationship with ...

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Job Summary The Project Manager will support the delivery of telecoms projects by driving planning, coordination and execution activities under the direction of the Service Delivery Manager. The role ensures tasks … completed to agreed timelines and supports effective communication between stakeholders and helps maintain high standards across project documentation, procurement and delivery processes. Key Responsibilities Project Coordination Monitor project progress and help ensure team members remain aligned with objectives. Track tasks, timelines and milestones to support timely delivery. Communication Provide ...

business outcomes. Building, developing and inspiring high-performing technology teams, creating a customer-focused culture that supports growth, innovation and operational excellence. Overseeing the delivery of technology services, service transitions and operational change programmes, ensuring commitments are achieved across budget, quality, risk and performance measures. Managing commercial performance … including budgeting, forecasting, cost optimisation, contract performance and contribution to business growth objectives. Ensuring effective governance, service management, risk, security, compliance and operational controls are embedded across technology services. Building trusted relationships with clients, suppliers and strategic partners, driving continual service improvement and resolving complex operational challenges. What ...

Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

delivering IT infrastructure support to Client, a leading audit, tax and consulting firm. This role supports Client’s National Technology team, a dynamic internal service function responsible for deploying and managing critical technology solutions that drive business operations and strategic growth As part of the Datacentre & Cloud team … infrastructure such as power and cooling systems, colocation services, and external data centres. Ensures optimal performance, scalability, and security of the platform as a service environment .Administers and supports enterprise Remote Desktop Services (RDS) and Active Directory (AD) environments, ensuring secure and efficient user access management. Develops, maintains ...

implementing trailblazing solutions to advance our business. In this role, you will analyze and refine complex processes across various departments, including finance, technical support, delivery, and customer service. Your mission will be to develop comprehensive end-to-end systems that enhance operational efficiency. An enthusiastic and proactive approach … instrumental in enabling colleagues to leverage our extensive toolset effectively. Your support will empower teams company-wide to achieve peak performance. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second ...

data platform team to execute on the firm’s strategy to use data to drive strategic decision making. The role provides hands-on delivery and operational support for our data platform, to help ensure that we have a platform that remains performant and responsive to business needs in alignment … tools lawyers need to do their jobs efficiently and effectively. Key Responsibilities Willing to get hands-on managing the platform and getting involved in service delivery as required by the business. Own the end-to-end data platform roadmap, aligning analytics and data science capabilities to firm, practice ...

issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery … passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme ...

proactive approach is vital as you'll be instrumental in helping drive technical innovation and allowing the company to achieve peak performance. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery … passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … work and help our customers which is always supported by strong human insight and communication. A technical lead within our shared-service AI and automation team, which provides and evangelises AI capabilities, automation and tooling to Cloud Operations and associated teams across both Microsoft Azure and Oracle Cloud Infrastructure ...

security posture for both Aspire and its customers. Efficiency is also important to succeed, as you will be managing a diverse workload. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery … concepts, tools, and techniques. Ability to work well under pressure in high-stress situations. Strong attention to detail and organisation skills. Experience with customer service and communications Previous experience of working within a 24x7 SOC Relevant certifications (advantageous but not essential ...

performance on bookings, defining bookings strategy relevant to aligned vertical as well as generating a growing funnel of profitable opportunities to grow Cisco’s service offerings. Your team will bridge the gap between complex technological capabilities and customer business outcomes, ensuring that our services portfolio is deeply integrated into … sustainable Support Services recurring revenue. Analyse industry dynamics, such as the impact of AI on infrastructure and security, to proactively create demand and service‐led opportunities, positioning Cisco as an indispensable partner in the customer's digital transformation. Oversee the end‐to‐end sales lifecycle, from funnel creation ...

Fortinet FortiGate and network security will really set you apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep … take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery ...

Fortinet FortiGate and network security will really set you apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep … take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery ...

both technical and commercial skills: Supported to learn the very best in customer engagement and sales techniques to unlock limitless earning potential. Support the delivery and management of workplace technology solutions for customers Learn how managed print, document automation and digital workflows improve productivity Assist with customer onboarding, system … service delivery Work with account managers, engineers and support teams to solve real business challenges Analyse customer needs and help recommend the right technology solutions Develop core professional skills: communication, problem‐solving, time management and teamwork Complete an industry‐recognised apprenticeship qualification alongside your role What We Look ...

Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Mangement, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their investment and achieve their business objectives. … commercial teams across the business, gaining exposure to cutting-edge technology and enterprise clients. Role & Responsibilities Customer Onboarding & Implementation Partner with sales and delivery teams to develop tailored onboarding plans for new customers including Customer Success Plans. Own the customer onboarding experience, ensuring successful system adoption and time ...

customers. You will manage tickets, stay updated on threat intel, and work with EDR and SIEM tools in a fast-paced environment, ensuring high service delivery and strong customer focus. #J-18808-Ljbffr ...

multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals — more than forty percent … women — we are committed to building inclusive, diverse teams that reflect the communities we serve. Role Overview We're looking for a Senior Delivery Lead to take end-to-end ownership of a flagship AI-enabled product, from inception through to business-as-usual rollout. This is a genuinely ...

leadership and policy impact. Based in London? No—this position is Newcastle Upon Tyne. DWP Digital with Purpose continues to drive data-informed policy, service delivery, and payment administration across the department. #J-18808-Ljbffr ...

internal teams. You will design and deliver secure network changes, manage incidents under pressure, and continually improve architectures and automation to ensure top‐quality service delivery. #J-18808-Ljbffr ...

across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party … providers to maintain effective service delivery. The role will also support IT operations activity, including system monitoring, Microsoft 365 administration, identity and access management, networking, telephony, patching, technical applications and project/change activity. Key Responsibilities Provide hands-on deskside and remote IT support to users across Tioxide locations. ...