14 of 14 Service Delivery Jobs in the North East

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

IT Service Delivery Lead/Manager 3 Month contract £500 a day inside IR35 Newcastle - 3 days in office *Active SC Clearance is needed* A well-established consultancy firm is seeking an experienced, SC cleared IT Service Delivery Lead to join their team. You will be the defining force in ensuring the successful execution and commercial … health of our major client contracts. This role demands excellence-you will define strategy, guide teams, and be fully accountable for superior service quality and operational efficiency. As a IT Service Delivery lead you will be responsible for Own Contract Success: Manage all aspects of delivery, ensuring we meet promises, stay on budget, and achieve financial … goals. Improve How We Work: Implement better ways to deliver our service, driving our work to be faster, smarter, and higher quality. Lead and Empower Teams: Guide, train, and motivate diverse delivery teams. You are the ultimate decision-maker, fostering a culture of innovation and shared success. Grow the Business: Act as a key client partner, proactively identifying More ❯

Our client, a leader in the technology sector, is currently seeking a skilled and experienced Delivery Lead for a contract role. This position is designed for a professional with a keen eye for service quality and operational efficiency, capable of managing end-to-end delivery or specific components of a contract. Key Responsibilities: Lead end-to-end … delivery or a defined component of a contract to meet operational, contractual, and financial commitments Ensure service quality and efficiency while managing delivery outcomes Identify opportunities for follow-on work through up-selling or cross-selling Foster a collaborative environment that encourages team innovation and problem-solving Develop and implement strategies to enhance service delivery … ensure alignment with goals Engage with stakeholders to gather feedback and drive continuous improvement Lead training and development initiatives to enhance team capabilities Job Requirements: Expert proficiency in Account Delivery Management Understanding of Business Operation Management, Estimation and Planning, and Work Management Experience in fostering collaborative and innovative team environments Strong decision-making skills and ability to provide solutions More ❯

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is … days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and … as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service More ❯

Region (Band 8a) Directorate: Commissioning - North Region Base: Liverpool/Newcastle/Rotherham (with regional travel) The postholder will manage the provision of analytics to stakeholders and support the delivery of the North integrated BI team responsibilities. The postholder has responsibility for the specification, analysis, interpretation and presentation of data and intelligence. Providing line management for the team and … to co-ordinating the team workload and priorities ensuring delivery of a professional, high quality and high performing analytics services that supports North Stakeholders. Main duties of the job The Senior Information Manager will be responsible for a group of stakeholders based on a sub-regional footprint. They will also lead on the delivery of BI services for … programme of care groups and/or clinical networks. The post holder will work as part of the North integrated BI team, taking a lead for managing the successful delivery of the service, managing the team priorities and workloads from scoping through to successful completion. About us Our work supports the NHS to deliver high quality services for More ❯

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience … in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one … helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy Train junior members More ❯

Job Title: Service Desk Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done … keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records … of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to More ❯

opportunities, keeping on top of market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across divisions to identify opportunities to cross-sell additional … business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare and present compelling commercial proposals, quotations, technical descriptions, and service specifications to … annum. Flexibility to travel and carry out overnight stays where required. Strong commercial acumen, a track record of profitable new business, and a commitment to high levels of customer service Full UK driving licence. Degree qualified or proven sector experience in business development and sales in hazardous wastes management. Salary and benefits of the Business Development Manager role Basic More ❯

Job Title: Operations Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things … organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to stay calm More ❯

IT desktop support is required by a leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT … hands-on, so you need excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience as an IT Helpdesk Team Leader or IT Manager/IT Service Desk Team Leader or Manager/Senior IT Support Analyst Excellent experience in Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience in managing IT … manage the IT Helpdesk team, developing and assisting members of the IT team Lead on Microsoft Desktop support projects Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level, including the development of increased technical standards and IT policy Mentor & guide junior More ❯

controls. Conduct application compliance checks and manage access control matrices. Support reporting and tracking for IM and data-related activities. Resolve end-user queries and escalations, ensuring high-quality service delivery. Maintain and update the Company Management System, supporting document quality control and approvals. Manage records archiving and retention, ensuring compliance with lifecycle and metadata requirements. Assist with security More ❯

Job Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing deep user insights … with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will function as a Subject … Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the More ❯

heads up the Platform Centre of Excellence (CoE), encompassing cloud, hybrid cloud, and on-premises infrastructure services. This role ensures that all platform related services are delivered to agreed service levels, aligned with the customer's IT strategy, governance, and security standards. The Platform Lead acts as the key technical and operational interface between the managed service provider … the customer's IT leadership, and third-party vendors. What the opportunity looks like: Service Leadership: Own the delivery and continuous improvement of all platform services (compute, storage, backup, cloud operations, virtualization, and data centre services). Customer Alignment: Act as the primary platform subject matter expert and escalation point for the customer's IT leadership and stakeholders. … solution architects to evolve the customer's infrastructure and cloud roadmap, ensuring alignment with business objectives and modernization initiatives. Vendor & Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management. Incident & Problem Management: Oversee critical incidents, root cause analysis, and service restoration activities, ensuring timely More ❯

of Servicedesk and 1st line ICT support service. Manage the provision of IT procurement, billing and monitoring services across the Trust. Ensure the Trust meets the obligations of its Service Level Agreements for the provision of IT services with 3rd Party and other NHS organisations. Ensure effective and efficient customer service. Participate in Trust wide IT on-call and … Manage ICT Servicedesk services to support IT services Trustwide. Ensure effective coordination between IT teams and other Trust teams. Manage the provision of an IT procurement, billing and monitoring service including ordering and invoicing. Day to day management of Trusts IT incidents and requests to ITIL standards. Assist in the development and maintenance of documentation and procedures. Ensure effective … procedures for Infrastructure support staff. Ensure effective documentation of ICT procedures and policies. Manage an inventory of ICT hardware and software. Ensure the Trust is able to meet its Service Level Agreements with 3rd party and other NHS organisations. Assist in the implementation of audit requirements. Manage the provision of IT user accounts. Monitor and report on performance and More ❯