21 of 21 Service Delivery Jobs in the North East

Service Delivery Engineer Bedlington Negotiable Salary Depending on Experience Our long-standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever-growing team! Service Delivery Engineer Roles and Responsibilities: Be the first point of contact … delivering continual improvement within communicated and well managed budgetary restrictions Once up to date join or cross lead a Virtual Team The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems ...

Service Delivery Lead/Manager 3 Month contract £500 a day inside IR35 Newcastle - 3 days in office *Active SC Clearance is needed* A well-established consultancy firm is seeking an experienced, SC cleared IT Service Delivery Lead to join their team. You will … commercial health of our major client contracts. This role demands excellence-you will define strategy, guide teams, and be fully accountable for superior service quality and operational efficiency. As a IT Service Delivery lead you will be responsible for Own Contract Success: Manage all aspects of delivery ...

infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service … days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business ...

Title- Delivery Lead 3 Months Contract Inside IR35 Pay rate- 400- 500 GBP/Day Inside IR35 Work mode- Hybrid Work Opportunity (Newcastle Upon Tyne) We are seeking a new talent to join the Service Delivery team where you will have the opportunity to collaborate … project for a Government Department. Responsibilities: As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. You will ensure service quality and efficiency while managing delivery outcomes ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage ...

About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden … proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal candidate excels in vendor management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

2027. The HRA is leading the transformation on behalf of our IRAS partners. As Senior Business Change Manager, you'll lead the planning and delivery of business change to support the successful adoption of the new IRAS service. You'll work across a complex stakeholder environment to ensure readiness … Office (Scotland), andHealth and Social Care Northern Ireland. Work flexibly across organisational boundaries, contributing to areas beyond your immediate remit to lead? Supportjoined-up delivery and transformation outcomes. This is an opportunity to work at the heart of public sector digital transformation helping to ensure change lands well ...

responsibilities will encompass delivering real-world solutions that make a difference for our clients. Youll get involved in everything from project planning through to delivery and handover, all while working alongside a supportive and knowledgeable team. Typical projects include a mix of on-premise and cloud work … plenty of variety, and youll often be hands-on with new technologies, helping clients modernise their systems and improve reliability, performance, and security. Project Delivery (80%) Delivering implementation projects that meet scope, budget, and time targets Producing clear, professional documentation to support both clients and internal teams Managing effective ...

established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments. Youll play a key role … maintaining and improving customer networks, acting as an escalation point for technical issues, delivering upgrades and changes, and sharing expertise with wider service teams. Strong communication skills and a customer-focused approach are essential. Key Responsibilities Provide 3rd line network support and fault resolution Monitor, maintain, and improve customer ...

seeking an Information Management Officer to play a pivotal role in the Synergy Programme - one of the most significant transformations in Civil Service shared services in decades. The Synergy Programme is a major cross-departmental initiative aimed at transforming shared services across the Civil Service. It brings together … Environment, Food and Rural Affairs, and the Home Office. Hosted by the Department for Work and Pensions, the programme will shape procurement and service delivery for the next 15 years, impacting over 230,000 Civil Servants. What will you be doing? This is a key role where ...

established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments. Youll play a key role ...

Marketing Leadership (40%) Develop marketing strategy aligned with commercial objectives and business growth targets Lead market analysis and competitive intelligence to identify opportunities for service differentiation and market expansion Establish marketing performance frameworks and ROI measurements to demonstrate marketing contribution to revenue pipeline Create lead generation strategy to address … business acquisition targets Establish lead qualification criteria and processes in collaboration with sales team Develop account-based marketing strategies for key prospect sectors Establish service-level agreements between marketing and sales teams for lead quality and conversion optimisation Leadership (20%) Provide strategic direction and leadership to Marketing team Develop ...

advising customers on bespoke capabilities. Develop and implement a sales strategy for managed IT/MSP services (e.g. managed IT hosting, cloud services, outsourcing, service-level agreements). Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts. Build and manage a pipeline … leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations. Meet and exceed sales revenue and margin targets. ...

advising customers on bespoke capabilities. Develop and implement a sales strategy for managed IT/MSP services (e.g. managed IT hosting, cloud services, outsourcing, service-level agreements). Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts. Build and manage a pipeline … leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations. Meet and exceed sales revenue and margin targets. ...

Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across … entire service lifecycle, balancing deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service ...

Date: 31-Mar-26 Key Responsibilities Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically unbox and install the kit to the desk, connect peripherals, connect cables (e.g. power and network) and perform any relevant ...

trusted inhouse authority on People Systems and you will influence how People services are delivered by designing solutions that reduce manual effort, increase self-service, and strengthen data integrity. How you will make an impact: Own & Shape People & Payroll Systems Act as the in-house specialist and product owner … data risks before they become operational or compliance issues. Enable Colleagues, Managers, and Teams Enable colleagues and managers to confidently use People & Payroll self-service through clear processes, guidance, and training. Act as a knowledgeable and pragmatic point of escalation for system related issues. Translate business needs into system ...

others. 2. Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements. 3. Assist with, administer and action all requests for services. These can be generated via automated CRM systems, email, telephone or verbally. Assist … Environmental Services. 4. Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems. 5. Give excellent customer service when dealing with customers. Provide an effective, timely response when dealing with and processing complaints. 6. Have the ability to create SAP works/ ...