1 to 25 of 154 Service Delivery Jobs in the North East

Social network you want to login/join with: Service Delivery Security Manager, newcastle-upon-tyne, tyne and wear col-narrow-left Client: KPMG UK Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views … Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do … technical innovation and adoption of cutting-edge solutions across the UK. Working on complex engagements in enterprise technology this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected More ❯

the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT … Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. More ❯

Version 1 Newcastle Upon Tyne, England, United Kingdom Oracle Cloud Service Delivery Manager Version 1 Newcastle Upon Tyne, England, United Kingdom 1 week ago Be among the first 25 applicants Direct message the job poster from Version 1 Company Description Version 1 has celebrated over 26 years in … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR More ❯

Social network you want to login/join with: Oracle Cloud Service Delivery Manager, Newcastle upon Tyne col-narrow-left Client: Version 1 Location: Newcastle upon Tyne, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: cf8fb09b5c73 Job Views: 3 Posted: 15.05.2025 … Expiry Date: 29.06.2025 col-wide Job Description: Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. Would like you like the opportunity to expand your … solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition, you More ❯

Job summary Join the NHS Business Services Authority (NHSBSA) in a new pivotal leadership role,leading the Digital Delivery Centre, shape and deliver a complex agenda including delivery management, user centred design, software and cloud engineering and solution design areas. Our Digital Delivery Centre is the engine … systems including NHS Pensions and NHS Jobs, ensuring that capacity and capability is fit now and the future. You'll be responsible for robust delivery governance, adhering to internal and national delivery approaches including Government Service Design standards. Digitising services through leading-edge technology to deliver taxpayer … will take place in Newcastle on 8th & 9th July. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS More ❯

Join the NHS Business Services Authority (NHSBSA) in a new pivotal leadership role, where you'll strategically lead the Delivery, Governance, Consultancy and Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service … take place in Newcastle on 9th and 11th July. What Do We Offer 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays. Excellent pension, 23.7% employer contribution. Flexible working. Active wellbeing and inclusion networks NHS … of providing national at scale services. Provide strategic leadership to a department of DDaT professionals who provide Consultancy, Governance and Strategy to enable the delivery of the NHSBSA strategy. Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls. Collaboratively develop More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, newcastle-upon-tyne, tyne and wear col-narrow-left Client: retailsolutions UK Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job … Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL More ❯

take place in Newcastle on 15th and 16th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Active wellbeing and inclusion networks NHS Car Lease … resources and outcomes through productive sustainable delivery. Identify and implement significant efficiencies, communicate and embed significant transformational policy and process changes to continuously improve service provision and performance. Lead a large, diverse workforce, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to More ❯

are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. An … Teams, Intune, SCCM, Jamf Pro, HP AnyWare and AppsAnywhere. You will lead a skilled team of Technical Specialists and Desktop Support Technicians, coordinating daily service delivery while mentoring staff and developing specialist capabilities aligned with curriculum delivery and emerging technologies such as XR and AI. You'll … work closely with the Head of Operations and wider DTS colleagues to ensure alignment with University priorities, digital transformation goals and service quality expectations. This is a hands-on technical leadership role for a senior engineer wishing to step into management, this is not just an oversight post. Youll More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing … ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing … ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing … ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further More ❯

Description: The Head of Client Services is a senior leadership role responsible for overseeing the Client Services department, ensuring that the highest level of service is consistently delivered to our clients. This individual will lead a team of client service professionals, develop and implement strategies to enhance client … satisfaction, and work closely with other departments to ensure seamless service delivery as part of the senior leadership team. The role reports to the Managing Director, with a team of client management/account management executives reporting into it. The role is defined as detailed in this document … inquiries. Develop and implement client engagement strategies to enhance satisfaction and retention. Monitor client satisfaction metrics and implement improvements where necessary. Directly manage and service the companies key accounts (with a spend level or potential in excess of £500k pa Strategic Planning & Execution: Develop and execute the Client Services More ❯

Global Aftersales Manager Location: Hessle Salary: £50,000 £65,000 + Bonus + Benefits Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. Were supporting a globally respected high-tech manufacturer in their search for an Global Aftersales … Manager to lead their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians. … The Role As Global Aftersales Manager, youll oversee the delivery of technical support and service works for clients across the UK and worldwide. Youll act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support and high standards of More ❯

Social network you want to login/join with: Head of QA & Service Delivery, newcastle-upon-tyne, tyne and wear col-narrow-left Client: Spectrum IT Recruitment Location: newcastle-upon-tyne, tyne and wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job … 15.07.2025 col-wide Job Description: We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful … be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with More ❯

Join to apply for the Service Manager role at BBC 2 days ago Be among the first 25 applicants Join to apply for the Service Manager role at BBC JOB DETAILS BAND: E DEPARTMENT: Product Engineering & Data, Enablement Dev Operations SALARY: £75,000-£82,000 depending on relevant … of the discussion at offer stage. PURPOSE OF THE ROLE WHY JOIN THE TEAM The BBC Dev Operations function is looking to appoint a Service Management Manager to play a key leadership role in maintaining service quality of the BBC’s audience facing digital products and best-in … class engineering culture. Service Availability and Quality is at the heart of everything we do. Our aim is to provide a quality experience for our users by building solid processes and following most appropriate best practice to remove friction and prevent problems from occurring. The Service Management Manager More ❯

Job Description We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. … You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

live longer, healthier lives. You will be the driving force to achieve this, ensuring we identify and implement solutions that enable insights to improve service and health outcomes. We're looking for an energetic individual that will apply professional curiosity, drive a compelling vision, align diverse teams and stakeholders … take place in Newcastle on 17th and 18th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … stakeholders to deliver organisational impact. Define and lead the organisation's data strategy, ensuring data is effectively governed, analysed and utilised. Oversee development and delivery of data products that enable data-driven decision-making. We run several data services and products which support the Health and Care system for More ❯

Job Summary As a senior leader within the DDaT Directorate, the post holder will be responsible and accountable for the delivery of a portfolio of services and products that meet the needs of our users and that drive transformational change across our services. You will lead a number of … multidisciplinary Delivery Teams, creating an environment which enables the team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will work with Heads of Service to co-create the strategic direction for your portfolio of services and products, then be accountable for developing … long-term strategic plans that enable the delivery of work to achieve the objectives. The role necessitates strong delivery experience, it is a leadership role that requires the post holder to work independently and set the strategic direction for their portfolio and for the teams they lead. The More ❯

Join the NHS Business Services Authority (NHSBSA) in a pivotal leadership role, leading the Digital Delivery Centre to shape and deliver a complex agenda including delivery management, user-centred design, software and cloud engineering, and solution design. Our Digital Delivery Centre is the engine room running our … such as NHS Pensions and NHS Jobs, ensuring capacity and capability are fit now and in the future. You will be responsible for robust delivery governance, adhering to internal and national delivery approaches, including Government Service Design standards. Your role involves digitising services through leading-edge technology … benefits of providing national at-scale services. Responsible for DDaT professions in User-Centred Design, Software Engineering, Solution Design/Architecture, Cloud Engineering, and Delivery Management, you'll develop strategies to drive professional excellence, including compliance with government standards. Ensure delivery platforms and processes are fit for purpose More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯

week ago Be among the first 25 applicants Description We are seeking an enthusiastic Application Support Engineer to join our Service Delivery team. The successful candidate will deliver exceptional service to major clients, supporting Bede's applications and platform. This is a fantastic opportunity to collaborate with … and varied role in a rapidly growing team would suit an individual eager to develop and challenge themselves. Application Deadline: 20 June 2025 Department: Service Delivery Employment Type: Permanent Location: Newcastle-upon-Tyne Reporting To: Duty Manager Description We are seeking an enthusiastic Application Support Engineer to join … our Service Delivery team. The successful candidate will deliver exceptional service to major clients, supporting Bede's applications and platform. This is a fantastic opportunity to collaborate with experienced professionals and develop your capabilities and skill set in a fast-paced, dynamic environment. This complex and varied More ❯

Job Summary The NHS Business Service Authority's Digital, Data and Technology Community design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. In doing so, we deliver relevant and valuable services to millions of users with various needs and … Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. You will join our exciting and supportive user centred design … community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯