18 of 18 Service Delivery Jobs in the North East

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The role is office based in Hartlepool. The Service Desk Manager is a varied, challenging and exciting role. The role is responsible for ensuring the Service Desk and Incident Management processes … evolving needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Head ...

primary technology partner for Divisions, Functions, and Regions, ensuring business strategy, priorities, and needs are clearly understood and translated into effective technology delivery and measurable outcomes. Working closely with IT Service Delivery, the PMO, and technical leadership, the role positions IT as a trusted, proactive partner … business. Typical Accountabilities: Strategic Business Partnership Act as the senior IT partner to Divisional and Functional leadership teams, working closely alongside the Director of Service Delivery Manage people within the Service Delivery team and operate as the owner of business relationships for IT, reporting into ...

home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Opportunities for development Active wellbeing and inclusion networks Excellent pension Various salary sacrifice schemes Employee Assistance programme, offering free … senior subject matter expert for all M365-related matters and technical decisions Translate business needs into scalable, secure technical solutions Monitor service health, performance and compliance, driving improvements where needed Build strong relationships with internal teams, stakeholders and external suppliers Lead on service improvements, innovation workshops and major ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer ...

take ownership of supplier performance across a portfolio of IT and Information Services suppliers. This role is focused on supplier governance, performance management, service reviews, issue resolution, and continuous improvement. You will work closely with suppliers and internal stakeholders to ensure contractual commitments, SLAs, and service expectations … primary point of contact for assigned IT suppliers, building effective working relationships and ensuring suppliers deliver against agreed contractual commitments. Lead supplier service review meetings, including agenda preparation, coordination of inputs, facilitation, and the management of actions through to completion. Monitor and assess supplier performance against SLAs, KPIs, contractual ...

workloads, and balance reactive support with proactive improvement Foster a collaborative, customer-focused team culture Act as the escalation point for complex technical and service issues Service & Support Delivery Own and manage the internal IT support service end-to-end Ensure effective triage, prioritisation, and resolution … incidents and service requests Define and monitor SLAs, using performance data to drive service improvements Maintain a knowledge base to increase first-time resolution and efficiency Infrastructure & Workplace Technology Oversee the lifecycle of end-user devices (Windows and macOS), including provisioning and decommissioning Manage device configuration and compliance ...

Executive Benefits Package The Opportunity We are seeking an experienced and commercially minded Chief Technology Officer (CTO) to lead the technical strategy, innovation and service development of a growing technology business. This is a hands-on leadership role requiring a blend of technical expertise, strategic thinking and commercial awareness. … will play a key role in shaping the future direction of the business, ensuring technology remains at the heart of service delivery, customer success and business growth. You will be responsible for driving technical excellence, developing high-performing teams and identifying opportunities to leverage emerging technologies to create ...

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description Join our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved … NPPV3. Desirable: Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact. Knowledge of ITIL methodology and Service Delivery processes. ITIL v4 Certified Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When ...

someone who can combine deep SAP expertise with manufacturing industry knowledge and a passion for innovation. The role sits at the intersection of consulting, delivery, client advisory, and emerging technologies, helping organisations maximise the value of their SAP investments while modernising operations through AI, automation, and cloud technologies. … manufacturing clients on supply chain, production planning, inventory management, plant operations, and digital transformation initiatives. * Lead and enhance SAP AMS engagements, ensuring high-quality service delivery, governance, SLA management, continuous improvement, and stakeholder engagement. * Guide clients through SAP S/4HANA transformation programmes and broader SAP landscape modernisation ...

Level Project Manager with IT software and tech experience to join a vibrant company in New Castle Main responsibilities Supporting integration delivery activities for a project or series of work packages, ensuring appropriate input from a range of internal stakeholders and external supplier organisations. Using broad experience and technical … expertise to aid and support the team’s technical capability on a day to day basis; Driving and managing successful delivery outcomes across all stages of the development lifecycle of the project, making sure that products at all stages are fit for purpose, fully tested and performant; Supporting activities ...

Type: Full-time About SPARK SPARK is UK’s fast-growing technology solution companies delivering intelligent robotics and automation solutions across the hospitality and service cleaning sectors. Our robotic systems streamline operations, reduce labour costs, and elevate service efficiency in environments such as hotels, restaurants, large shopping malls … offices and warehouses. Through next-generation automation, we’re helping businesses unlock the future of service delivery, facility cleaning. The Role We are looking for a driven, tech-curious Sales Representative to join our robotics sales team. This role focuses exclusively on robotic solutions and is ideal ...

networking tools) Drive patching, vulnerability remediation (Tenable/Nessus) & cyber compliance (Cyber Essentials+) Support incident, problem & change across infrastructure and networking Assist with project delivery and hardware deployments (multi-site) Collaborate with internal teams and 3rd parties to ensure reliable service delivery Skills/experience: Enterprise Windows ...

track record of securing and growing contracts within the public sector or housing sector. Strong commercial awareness with knowledge of contract structures, KPIs and service delivery models. Excellent communication and stakeholder management skills. Experience using CRM systems such as HubSpot, Salesforce, Dynamics or similar. Full UK Driving Licence. ...

Payroll needs and develop requirements to ensure that the implementations are completed on time and to the highest quality Establish the plan and manage delivery of the client implementation project to ensure target dates are met Co-ordinate data migration, parallel and first live runs with the client … relevant internal teams Work with the service delivery team to ensure smooth handover to the business-as-usual team Developing and advising on bespoke financial reports, such as general ledger reports Supporting and developing more junior members of the team Preparing fee and budget details Skills and attributes ...

Payroll needs and develop requirements to ensure that the implementations are completed on time and to the highest quality Establish the plan and manage delivery of the client implementation project to ensure target dates are met Co-ordinate data migration, parallel and first live runs with the client … relevant internal teams Work with the service delivery team to ensure smooth handover to the business-as-usual team Developing and advising on bespoke financial reports, such as general ledger reports Supporting and developing more junior members of the team Preparing fee and budget details Skills and attributes ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across multiple … user-first elements. Essential Skill A proven track record as a Senior, Principal, or Lead UX Designer, ideally with experience navigating complex, large-scale service design systems. Proficient experience in UX, UR and UI is needed Prior experience working in the public sector or government bodies Newcastle - 3 days ...