14 of 14 Service Delivery Jobs in the North East

Description Service Desk Manager Salary: National: £43,090 - £46,500. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance … Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide· overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. If so, then read on! About the Team The Financial Analytics Control ...

Description Senior Service Desk Analyst: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. This role may be eligible for a Government Digital and Data allowance … Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide senior operational support to the Service Desk? Do you want to have a role that combines hands-on delivery with day-to-day coordination, quality assurance, and mentoring responsibilities ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Sunderland Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets … referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer ...

workloads, and balance reactive support with proactive improvement Foster a collaborative, customer-focused team culture Act as the escalation point for complex technical and service issues Service & Support Delivery Own and manage the internal IT support service end-to-end Ensure effective triage, prioritisation, and resolution … incidents and service requests Define and monitor SLAs, using performance data to drive service improvements Maintain a knowledge base to increase first-time resolution and efficiency Infrastructure & Workplace Technology Oversee the lifecycle of end-user devices (Windows and macOS), including provisioning and decommissioning Manage device configuration and compliance ...

Executive Benefits Package The Opportunity We are seeking an experienced and commercially minded Chief Technology Officer (CTO) to lead the technical strategy, innovation and service development of a growing technology business. This is a hands-on leadership role requiring a blend of technical expertise, strategic thinking and commercial awareness. … will play a key role in shaping the future direction of the business, ensuring technology remains at the heart of service delivery, customer success and business growth. You will be responsible for driving technical excellence, developing high-performing teams and identifying opportunities to leverage emerging technologies to create ...

someone who can combine deep SAP expertise with manufacturing industry knowledge and a passion for innovation. The role sits at the intersection of consulting, delivery, client advisory, and emerging technologies, helping organisations maximise the value of their SAP investments while modernising operations through AI, automation, and cloud technologies. … manufacturing clients on supply chain, production planning, inventory management, plant operations, and digital transformation initiatives. * Lead and enhance SAP AMS engagements, ensuring high-quality service delivery, governance, SLA management, continuous improvement, and stakeholder engagement. * Guide clients through SAP S/4HANA transformation programmes and broader SAP landscape modernisation ...

networking tools) Drive patching, vulnerability remediation (Tenable/Nessus) & cyber compliance (Cyber Essentials+) Support incident, problem & change across infrastructure and networking Assist with project delivery and hardware deployments (multi-site) Collaborate with internal teams and 3rd parties to ensure reliable service delivery Skills/experience: Enterprise Windows ...

track record of securing and growing contracts within the public sector or housing sector. Strong commercial awareness with knowledge of contract structures, KPIs and service delivery models. Excellent communication and stakeholder management skills. Experience using CRM systems such as HubSpot, Salesforce, Dynamics or similar. Full UK Driving Licence. ...

funding models, and commercial approaches Ensure strong governance and risk management across all digital and IT services Take full accountability for performance, budgets and service delivery across all digital teams including print and mail services We're seeking a confident, collaborative leader who can operate at pace ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across multiple … user-first elements. Essential Skill A proven track record as a Senior, Principal, or Lead UX Designer, ideally with experience navigating complex, large-scale service design systems. Proficient experience in UX, UR and UI is needed Prior experience working in the public sector or government bodies 📍Newcastle - 3 days ...

subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across multiple … user-first elements. Essential Skill A proven track record as a Senior, Principal, or Lead UX Designer, ideally with experience navigating complex, large-scale service design systems. Proficient experience in UX, UR and UI is needed Prior experience working in the public sector or government bodies Newcastle - 3 days ...

subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across multiple … user-first elements. Essential Skill A proven track record as a Senior, Principal, or Lead UX Designer, ideally with experience navigating complex, large-scale service design systems. Proficient experience in UX, UR and UI is needed Prior experience working in the public sector or government bodies Newcastle - 3 days ...