22 of 22 Service Delivery Jobs in the North East

Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.Top-tier Oracle partner … Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)Certified Great Place to WorkRecognised as a leader in AI & digital transformation consulting with global delivery footprintWith 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful … candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident ...

summaryTo provide operational leadership for the Trust's core IT infrastructure, ensuring the delivery of secure, resilient, and highly available digital services across clinical and corporate systems.The post holder will support the day-to-day running of infrastructure services including servers, networks, storage, cloud platforms, and telephony. They will … support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care.Main duties of the jobThe post holder will take responsibility ...

Company DescriptionCome join us and make a difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionJoin our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst.Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.This role … Security Clearance and NPPV3.Desirable:Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.Knowledge of ITIL methodology and Service Delivery processes.ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join ...

trusted partner to government and industry delivering services that create positive social impact and transform lives. Job Description Working closely with the Service Delivery Manager to support and manage new and utilising quality and productivity data to enable professional development in line with the Performance Excellence Framework, experienced … reports are completed to a high standard to achieve the required quality grades, including in relation to accurate spelling and grammar. Support achievement of service delivery KPIs through provision of an effective and efficient Assessment Service Liaise with a range of clinical peers across ...

needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager (Service Management), the successful candidate will be responsible for delivering Change, Configuration and Release Management to NEC and our customers. The Change, Config and Release Management Team is responsible for minimising the adverse impact of planned maintenance activities to the services NEC provide through ...

summary To provide operational leadership for the Trust's core IT infrastructure, ensuring the delivery of secure, resilient, and highly available digital services across clinical and corporate systems. The post holder will support the day-to-day running of infrastructure services including servers, networks, storage, cloud platforms, and telephony. … support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care. Main duties of the job The post holder will take responsibility ...

stakeholders and leadership team to build a business and technology strategy for the Finance business. You will focus on End-to-end business service delivery and operations for Finance; understanding holistic business requirements, handling all associated build and run activity, collaborating with other IT functions, and aligning with … service management. Ensure that security, compliance and other governance requirements are built into the core of any new/changed services and conform with over-arching security, risk and governance frameworks and standards. Be instrumental in the future roadmap, working with suppliers and CDIO colleagues to help transform HMRC ...

live and work in the Durham area on our Why Join Us? - Information Page. The Role and the DepartmentNomis () is a national statistical dissemination service delivered by Durham University on behalf of the Office for National Statistics (ONS). It provides access to major official statistics on population, society … labour market, and is used extensively by government departments, local authorities, researchers, academic institutions and other organisations across the UK.The service supports a range of high-profile datasets and provides a trusted route to detailed statistical information used in analysis, planning and decision-making. Joining the Nomis team offers ...

medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time. We are dedicated to being a great inclusive place to work. … collaboratively across technical and non-technical teams, support secure design and influence positive security outcomes. Desirable Awareness of NHS cyber security, information governance, clinical service delivery requirements or the NHS Secure Email Standard. Education and Qualifications Essential Educated to degree level in a relevant subject or able ...

Customer Service Advisor Hebburn, Tyne & Wear £26,000 - £30,000 per annum Full Time | Monday to Friday, 8:00am - 5:00pm | 40 hours per week A well-established and growing technology services business is seeking a Customer Service Advisor to join its customer-focused team in Hebburn. This … excellent opportunity for an experienced customer service or client support professional who enjoys building relationships, solving problems, and delivering exceptional service. Working as the first point of contact for clients, you'll play a key role in ensuring customer enquiries and support requests are managed efficiently while maintaining outstanding ...

lead the team in promoting and providing a high quality of care service. Engaging with staff, working collaboratively whilst striving for continuous improvement. Underpinning service delivery with confidentiality, learning and development ensuring CQC regulations are met. Main duties of the job Overseeing the day-to-day operations … experienced Practice Manager to take on the role following the retirement of the previous Manager. We have a strong management team currently supporting the delivery of services at the Practice and will continue to support the successful postholder when in role. The Practice is high performing in all aspects ...

data platform team to execute on the firm’s strategy to use data to drive strategic decision making. The role provides hands-on delivery and operational support for our data platform, to help ensure that we have a platform that remains performant and responsive to business needs in alignment … tools lawyers need to do their jobs efficiently and effectively. Key Responsibilities Willing to get hands-on managing the platform and getting involved in service delivery as required by the business. Own the end-to-end data platform roadmap, aligning analytics and data science capabilities to firm, practice ...

resilient, responsive and fit for the future.Key responsibilities include: Leading and developing a small team of technical specialists Improving operational maturity, governance and service standards Driving incident response readiness and security best practice Building clear processes, documentation and operating procedures Reducing key-person dependencies and increasing team capability Acting … teams Strong cyber security knowledge and practical operational experience Exposure to enterprise networking technologies and environments A track record of improving processes, standards and service delivery Excellent stakeholder management and communication skills The ability to remain calm and provide direction during incidents and critical situations Experience mentoring, coaching ...

both technical and commercial skills: Supported to learn the very best in customer engagement and sales techniques to unlock limitless earning potential. Support the delivery and management of workplace technology solutions for customers Learn how managed print, document automation and digital workflows improve productivity Assist with customer onboarding, system … service delivery Work with account managers, engineers and support teams to solve real business challenges Analyse customer needs and help recommend the right technology solutions Develop core professional skills: communication, problem-solving, time management and teamwork Complete an industry-recognised apprenticeship qualification alongside your role The Apprenticeship Level ...

Newitt is delighted to be partnering with a leading engineering services business to recruit an experienced BMS Service Engineer covering Newcastle and the surrounding North-East region. If you're an experienced BMS Engineer looking for a role where you'll work with industry-leading technology, enjoy genuine career … work alongside a highly experienced national team of BMS specialists Excellent long-term career progression Comprehensive employee benefits package The Role As a BMS Service Engineer, you'll be responsible for servicing, maintaining and optimising Building Management Systems across a range of customer sites throughout the Newcastle area. Your ...

facilities management, including building maintenance, utilities, telecoms, contractors, and workplace services. Ensure a safe, compliant, and efficient working environment. Support client account management and service delivery improvements. Assist with Health & Safety and compliance activities. What We're Looking For Experience in business support, office management, operations, or facilities ...

help us shape a stronger, fairer future? Your next career move starts here.As a Principal Data Analyst in HMRC’s Risk and Intelligence Service (RIS), you will play a leading role in the UK government’s digital transformation journey. You will harness advanced analytical techniques and emerging technologies … paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.Job descriptionHMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities ...

well as on dedicated on-premise servers. You will work closely with the Product Owner and Technical Leads to lead the development and delivery of our training platform and all supporting services.Some of the responsibilities:Establish best practices for software development and delivery across teams.Develop and maintain effective … relationships with project and technical leads and management.Build and maintain a platform delivery team, ensuring members are motivated, collaborating, and working well.Ensure the team focuses on the most critical tasks for product and service delivery.Encourage and facilitate continuous improvement within the delivery team.Coach and mentor team members ...

calls, email campaigns, and networking channels. Target Achievement: Consistently deliver against personal and team sales activity indicators and revenue benchmarks. Internal Collaboration: Partner with delivery, administrative, and operations teams to transition won clients seamlessly into service delivery. Strategic Input: Share commercial insights to help refine outbound messaging ...

range of services. The Role As a Business Analyst, you will help shape and deliver digital initiatives that improve both patient care and internal service delivery. Working closely with clinicians, operational teams and digital specialists, you'll investigate how services currently operate, identify opportunities for improvement and contribute … design of future solutions. You'll translate service needs into structured documentation, support business case development and create artefacts that guide delivery teams through each stage of a project. You will also contribute to Agile ceremonies and play an active role in refining and prioritising work. Key Responsibilities ...

organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery. You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities. … Identify and convert cross-sell and up-sell opportunities Conduct regular account reviews and develop account growth plans Work closely with technical, sales and delivery teams Maintain accurate pipeline, forecasting and account information within CRM Ensure customers receive a consistent and commercially valuable service Required Skills Previous experience ...