1 to 25 of 26 Service Delivery Jobs in the North East

exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other! About the role We are looking for a Service Delivery Manager to join our Service Delivery team to ensure the delivery of high quality services to Aspire's customers. This is a crucial role … positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs. The Service Delivery Manager will take ownership for the overall service experienced by the customer; providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction … are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered. Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue to More ❯

D365 Service Delivery Manager. This role is an excellent opportunity for candidates who are keen to contribute to the Dynamics 365 Customer Engagement & Finance and Operations team while driving meaningful change and innovation. Hybrid (2 days a week, South Tyneside) Key Responsibilities: - Lead the delivery of D365 Customer Engagement and Finance & Operations projects, ensuring client satisfaction.- Collaborate … functional teams to enhance product efficiency and effectiveness.- Act as the primary point of contact for client communications and expectations.- Develop and implement strategies for continuous improvement within the service delivery process.- Monitor project progress and resolve issues promptly to maintain optimal service delivery. Experience: - Strong knowledge of D365 CE or F&O- Experience managing service delivery for Dynamics 365 CE and F&O- Well-versed in project management with the ability to lead project sprints.- Excellent analysis, problem solving and collaboration skills Starting Salary - up to £77k dependant on experience. Benefits include - Discretionary bonus, personal medical cover, enhanced pension contributions and more More ❯

Service Delivery Leader Location: Gateshead NE8 1NS Salary: £15.80 per hour Hours Per Week: 40 Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, wed love to hear from you! The Role As a Service Delivery Lead, youll: Provide leadership and guidance to staff across multiple sites. Ensure the highest standards of care and support are consistently delivered. Develop and implement systems and processes that promote quality, safety, and inclusion. Collaborate with governing bodies and contribute to new business opportunities. Youll be part of a service that champions flexible, person-led support … wide range of needs. There will be a requirement to provide a presentation at interview stage. Who Theyre Looking For Theyre on the lookout for a dedicated and experienced Service Delivery Lead to join their team. Youll work closely with their Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live More ❯

The Role This role offers the opportunity to oversee the technological support provided by the team to the firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT … Key Responsibilities Matter and client support Serve as a front door for our technology capabilities. Manage capacity and triage requests for technologists’ expertise. Assist the team with prioritisation and delivery concerns where conflicting or demanding workloads arise, with reference to complementary roles & responsibilities matrices and the competency of other legal support teams. Oversee the monitoring, recording, analysis, and communication … of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory duties and policies. Manage engagement with IT Service Desk to ensure our colleagues experience seamless service delivery between the two teams with respect to technical support on legal matters and projects. Collaborate closely with your More ❯

continuous improvement. This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … o NHS Car lease scheme o Access to a wide range of benefits and high street discounts! Main duties of the job As Optimisation Manager, you'll lead the delivery of change and improvement projects across the Workforce Services Directorate. You'll work closely with NHS teams, clients, and suppliers to design and implement new processes, onboard new clients … and manage service transitions. Your key responsibilities will include: Leading complex projects and change initiatives across the Workforce Services Directorate. Building strong relationships with internal and external stakeholders. Designing and improving processes to enhance customer experience and service delivery. Managing budgets, pricing models, and financial controls. Supporting business development and client onboarding/offboarding. Driving continuous improvement and More ❯

updates, peripheral installation, and hardware swaps (including leasing and large-scale hardware rollout). Support server management and network-related tasks. Manage mass rollout and deployment projects, ensuring smooth delivery and minimal disruption. Ensure excellent customer-facing service delivery, with strong communication and interpersonal skills to support end users effectively. Required Skills & Experience Competent and experienced in … Directory, DHCP, DNS, and Print services. Skilled in installation and support of peripheral devices. Multi-skilled IT background, capable of adapting to varied support and deployment tasks. Strong customer service focus, ensuring high-quality service delivery to customers and stakeholders. Desirable Qualifications HMC or Level 4 Diploma (or equivalent IT-related certification). Must be eligble for More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

Are you an experienced Service Desk Manager ready to lead from the front in a dynamic, forward-thinking environment? Join one of the UK's leading organisations and take ownership of a high-performing service desk team, driving service excellence and continuous improvement. About the Role: This is an opportunity for an established Service Desk Manager … with a strong technical foundation and hands-on experience in a service desk environment. Whether you're rolling up your sleeves to support your team or stepping back to lead strategically, you'll be comfortable switching between hands-on and hands-off leadership as needed. You'll manage a team of Service Desk Analysts and Senior Analysts, ensuring … high-quality support and service delivery across the organisation. This is a key role where your technical insight, leadership skills, and customer-first mindset will make a real impact. Key Responsibilities: Lead, mentor, and develop a team of Service Desk Analysts and Senior Analysts Oversee day-to-day operations of the service desk, ensuring SLAs and More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

DWP. Digital with Purpose. We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their … The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. You join us as a IT Service Manager, working on our Health Product Support team. You'll play a key role in managing live services across a wide range of technologies, ensuring performance targets are met … incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability More ❯

Job summary Are you passionate about using technology to make a real impact in public service? Do you have experience in supporting software in the workplace and ensuring essential services are maintained and effective. If so, we would love to hear from you. As an Application Support Developer at the NHS Business Services Authority, you will play a key … a motivated and proactive individual looking to contribute to the NHS goals and work alongside talented IT professionals. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … enhancing existing applications to ensure they meet business needs and deliver improved user experiences. Collaboration: Work closely with other IT teams, project managers, and business stakeholders to ensure successful delivery of support and development tasks. Testing & Documentation: Assist in the creation of detailed system documentation, test plans, and work instructions to ensure the smooth operation of applications. Incident Management More ❯

Job Title: Service Desk Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done … keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records … of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to More ❯

an on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What Youll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. Youll: Support the development and delivery of the IT infrastructure … strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and SQL … Share knowledge effectively with other team members and drive a unified, one team approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What Youll Need: Were looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. Youll bring: 5+ years experience in IT support More ❯

Services to join our client at a very exciting period of change and modernisation. This is a pivotal executive role, reporting directly to the CIO, with strategic oversight of Service Management, Infrastructure, Operations, Architecture and a newly established Product capability. The new IT Director will lead a large geographically dispersed team and manage a £multi-million IT budget. Your … leadership will ensure the delivery of innovative, secure, and efficient IT services that align with business goals and drive measurable value. Key Responsibilities Strategic Leadership: Shape and execute group-wide IT strategy in collaboration with the CIO and senior stakeholders. Leadership of a large team across Product Development, Infrastructure & Platform Operations and Service Management Product Management: Build and … lead a high-performing product team, overseeing the full product lifecycle across multiple digital products Service Excellence: Drive continuous improvement in service delivery, ensuring alignment with industry standards and regulatory requirements. Financial Oversight: Manage IT spend and resources with a focus on cost optimisation and performance. Commercial Performance: Enhance value through strategic partnerships and supplier management. Executive More ❯

Job Summary: I am seeking an experienced and proactive Technical Service Desk Manager to lead my clients Service Desk operations in Newcastle. This role is pivotal in ensuring the delivery of high-quality technical support services to internal users and external clients, driving continuous improvement, and fostering a culture of excellence and accountability. Key Responsibilities: Lead and … manage the day-to-day operations of the Service Desk team, ensuring timely and effective resolution of technical issues. Develop and implement service desk strategies, policies, and procedures aligned with ITIL best practices. Monitor performance metrics and SLAs, producing regular reports and insights to senior leadership. Act as an escalation point for complex technical issues and ensure appropriate … resolution. Collaborate with infrastructure, application, and security teams to ensure seamless service delivery. Drive continuous improvement initiatives, including automation, self-service, and knowledge base development. Manage staffing, training, and development of Service Desk personnel. Ensure compliance with internal policies, data protection regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Job Title: Operations Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things … organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to stay calm More ❯

Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem … resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT community). Accountable for cataloguing, remediation and maintenance of test and production application assets including application related O/S patching. … entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst More ❯

including any project extensions), ensuring a smooth, efficient, and compliant process across all regions. You’ll lead a fantastic global team to deliver operational excellence, provide a high-quality service to contractors and clients, and ensure that processes are executed consistently and accurately. This role is based at our global HQ in Newcastle (some hybrid working) Why Join Us … Lead a high-performing team and contribute a real impact on contractor experience worldwide. Reporting to a Senior Director, you'll collaborate up to Board level. Key Responsibilities Leadership & Service Delivery Manage and develop regional contractor administration teams, ensuring high-quality and timely onboarding service. Act as a hands-on leader, supporting your team with escalations and problem … solving. Promote a culture of accuracy, responsiveness, and positive, efficient contractor care. Onboarding & Process Management Oversee the end-to-end contractor onboarding process globally, ensuring timely delivery of contracts, checks, and compliance documentation. Monitor daily workflows and SLAs to guarantee smooth contractor starts and renewals. Ensure processes are followed consistently across regions, while adapting to local requirements. Compliance & Risk More ❯

including any project extensions), ensuring a smooth, efficient, and compliant process across all regions. You’ll lead a fantastic global team to deliver operational excellence, provide a high-quality service to contractors and clients, and ensure that processes are executed consistently and accurately. This role is based at our global HQ in Newcastle (some hybrid working) Why Join Us … Lead a high-performing team and contribute a real impact on contractor experience worldwide. Reporting to a Senior Director, you'll collaborate up to Board level. Key Responsibilities Leadership & Service Delivery Manage and develop regional contractor administration teams, ensuring high-quality and timely onboarding service. Act as a hands-on leader, supporting your team with escalations and problem … solving. Promote a culture of accuracy, responsiveness, and positive, efficient contractor care. Onboarding & Process Management Oversee the end-to-end contractor onboarding process globally, ensuring timely delivery of contracts, checks, and compliance documentation. Monitor daily workflows and SLAs to guarantee smooth contractor starts and renewals. Ensure processes are followed consistently across regions, while adapting to local requirements. Compliance & Risk More ❯

tools such as HighQ, Kira, Legatics, Contract Express and AI platforms. A keen desire to learn and with a genuine interest in the application of technology to enhance legal service delivery. Ideally experience of working in a legal or professional services environment Demonstrated ability to deliver training and knowledge-sharing sessions, either one-to-one or in group settings. More ❯

involve preparing sales reports, identifying new business opportunities among existing clients, and addressing queries or issues as they arise. You will liaise with cross-functional teams to ensure seamless service delivery, attend regular client visits across the UK, and consistently strive to enhance the overall customer experience. In addition, you will play a key role in delivering improved More ❯

As a Power Platform developer, you will play a key role in designing, building, and supporting a range of critical business applications. You'll work closely with stakeholders and delivery partners to provide high-quality solutions, while also supporting and mentoring more junior developers as the team grows. This is an exciting opportunity for someone who thrives in an … environment and wants to make a real impact by delivering digital services at scale. Key Responsibilities: Design, develop, and implement solutions using Power Platform, and Azure DevOps. Support the delivery of large, complex business systems such as case management and testing platforms. Build APIs and integration's to connect systems and improve service delivery. Apply modern software engineering … Fx, Power Automate, Model/Canvas Apps, and Dataverse. Familiarity with ALM pipelines, Azure DevOps, and PowerShell. Experience working within CRM Systems (ideally Dynamics) Hands-on experience in agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others More ❯