22 of 22 Service Delivery Jobs in the North East

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

IT Service Delivery Lead/Manager 3 Month contract £500 a day inside IR35 Newcastle - 3 days in office *Active SC Clearance is needed* A well-established consultancy firm is seeking an experienced, SC cleared IT Service Delivery Lead to join their team. You will be the defining force in ensuring the successful execution and commercial … health of our major client contracts. This role demands excellence-you will define strategy, guide teams, and be fully accountable for superior service quality and operational efficiency. As a IT Service Delivery lead you will be responsible for Own Contract Success: Manage all aspects of delivery, ensuring we meet promises, stay on budget, and achieve financial … goals. Improve How We Work: Implement better ways to deliver our service, driving our work to be faster, smarter, and higher quality. Lead and Empower Teams: Guide, train, and motivate diverse delivery teams. You are the ultimate decision-maker, fostering a culture of innovation and shared success. Grow the Business: Act as a key client partner, proactively identifying More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of … the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical More ❯

Our client, a leader in the technology sector, is currently seeking a skilled and experienced Delivery Lead for a contract role. This position is designed for a professional with a keen eye for service quality and operational efficiency, capable of managing end-to-end delivery or specific components of a contract. Key Responsibilities: Lead end-to-end … delivery or a defined component of a contract to meet operational, contractual, and financial commitments Ensure service quality and efficiency while managing delivery outcomes Identify opportunities for follow-on work through up-selling or cross-selling Foster a collaborative environment that encourages team innovation and problem-solving Develop and implement strategies to enhance service delivery … ensure alignment with goals Engage with stakeholders to gather feedback and drive continuous improvement Lead training and development initiatives to enhance team capabilities Job Requirements: Expert proficiency in Account Delivery Management Understanding of Business Operation Management, Estimation and Planning, and Work Management Experience in fostering collaborative and innovative team environments Strong decision-making skills and ability to provide solutions More ❯

Job summary The North East Ambulance Service (NHS) Trust is inviting applications for the position of GRS System Lead Officer, both internally and externally. This role will serve as an Information Asset Administrator (IAA) for the Trust's electronic rostering system, known as the Global Rostering System (GRS). This position is crucial in supporting our staff and patients … while also driving innovation and continuous improvement in our ways of working. This is an exciting and pivotal role that offers the opportunity to make a significant impact on service delivery and enhance the overall efficiency of our operations. Main duties of the job System Configuration and Optimisation: Configure and enhance the Global Rostering System (GRS), GRS Web … and GRS Mobile App to improve scheduling efficiency and adapt to the ambulance service's evolving needs. Resource Scheduling Support: Collaborate with the resource scheduling department to ensure effective personnel allocation, maximising operational readiness and response times. Payroll Support: Work with the payroll department to ensure accurate processing of staff hours and attendance data from GRS, facilitating timely payroll More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience … in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one … helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy Train junior members More ❯

Hiring Now: Delivery Lead – Cloud & Engineering | Hybrid | Newcastle | SC Cleared We’re seeking an experienced Delivery Lead with strong cloud engineering, DevOps, and infrastructure expertise to join a major public-sector digital programme. This role is ideal for someone who can guide delivery teams, influence technical decisions, and drive high-quality cloud-native solutions at scale. Location … onsite) Contract Duration 17 Nov 2025 – 31 Mar 2026 Day Rates £606.43/day base £694.61/day incl. holiday (33 days) SC Clearance required Role Overview As a Delivery Lead, you will work closely with engineering, product, and operations teams to oversee the delivery of robust, secure, and scalable cloud-based solutions. You will act with authority More ❯

Job Title: Service Desk Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done … keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records … of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to More ❯

seeking a highly skilled and motivated Senior Operations Manager to lead our entitlement services division. This role will be responsible for overseeing multiple Operations Managers across a number of service areas that deliver vital entitlement services to the public on behalf of both local and central government organisations. The postholder will play a pivotal role in ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work. Key Responsibilities Leadership & People Management Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery. Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive … team culture. Ensure high levels of staff engagement, retention, and productivity across all divisions. Operational Oversight Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs). Monitor and drive operational efficiency, process improvement, and standardisation across service lines. Anticipate operational challenges and develop proactive solutions More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

Job Title: Operations Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things … organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to stay calm More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

responsible for developing and executing account strategies that maximize revenue growth, enhance client satisfaction, and ensure long-term retention. This is a pivotal role that bridges client needs with service evolution, ensuring our offerings continually adapt and innovate to deliver outstanding value. Key Responsibilities Client Relationship Management Develop and nurture strong relationships with existing clients to deliver long-term … teams. Commercial Performance Own the financial performance of your accounts, including forecasting and growth planning. Collaborate closely with Sales and Finance teams to manage profitability and commercial outcomes. Solution Delivery Ensure solutions and services meet client expectations. Identify opportunities to innovate and enhance service delivery through continual improvement initiatives. Client Engagement Regularly meet with client teams in … across the UK, Central Europe, and North America. What my client is looking for 3+ years’ experience in Account Management within IT or Digital Consultancies. Strong understanding of our service offerings and the sectors we operate in. Proven ability to work in a fast-paced environment with evolving priorities. Demonstrated success building relationships at all organizational levels, including C More ❯

controls. Conduct application compliance checks and manage access control matrices. Support reporting and tracking for IM and data-related activities. Resolve end-user queries and escalations, ensuring high-quality service delivery. Maintain and update the Company Management System, supporting document quality control and approvals. Manage records archiving and retention, ensuring compliance with lifecycle and metadata requirements. Assist with security More ❯

Job Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing deep user insights … with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will function as a Subject … Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the More ❯

We're Hiring: Customer Service Team Leader (Contact Centre Operations) Location: South Tyneside Salary: £30,000 Contract Type: Permanent Start Date: ASAP Are you a dynamic and people-focused leader with a passion for delivering exceptional customer service? Our client, a forward-thinking organisation in the IT services sector, is seeking a Customer Service Team Leader to … lead a high-performing team and drive client satisfaction. About the Role As Customer Service Team Leader, you’ll be responsible for managing a team of customer service advisors, ensuring smooth ticket flow, and maintaining high standards of client engagement. You’ll coach, mentor, and inspire your team to deliver outstanding service while continuously improving processes and … performance. Key Responsibilities Lead and develop a customer service team to exceed performance targets. Monitor ticket volumes and ensure SLA compliance. Handle escalations and complex client queries with professionalism. Collaborate across departments to ensure seamless service delivery. Use PSA and CRM tools to manage workloads and extract performance data. Drive continuous improvement and contribute to strategic planning. Essential More ❯

heads up the Platform Centre of Excellence (CoE), encompassing cloud, hybrid cloud, and on-premises infrastructure services. This role ensures that all platform related services are delivered to agreed service levels, aligned with the customer's IT strategy, governance, and security standards. The Platform Lead acts as the key technical and operational interface between the managed service provider … the customer's IT leadership, and third-party vendors. What the opportunity looks like: Service Leadership: Own the delivery and continuous improvement of all platform services (compute, storage, backup, cloud operations, virtualization, and data centre services). Customer Alignment: Act as the primary platform subject matter expert and escalation point for the customer's IT leadership and stakeholders. … solution architects to evolve the customer's infrastructure and cloud roadmap, ensuring alignment with business objectives and modernization initiatives. Vendor & Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management. Incident & Problem Management: Oversee critical incidents, root cause analysis, and service restoration activities, ensuring timely More ❯

autonomy to ensure the successful transition from legacy systems to new digital services. This role is part of a fast-paced, iterative programme to build a user-centred digital service and achieve a successful transition from current systems (IRAS, HARP and TOPS). The programme will: connect processes for health and social care research in the UK; make the … plan, approve, set up, manage and complete research. This post is designed specifically to support and deliver the business change activity required to enable implementation of the new digital service What you'll do We're after someone who knows how to land change in the real world -- in messy, multi-agency, complex settings. You'll bring: A collaborative … Leads and the Chief Business Transformation Officer to review stakeholder impacts through agile development and provide data for readiness assessments. Engage and advise internal/external stakeholders on upcoming service, system and process changes, supporting effective planning and adoption. Work with the Communications & Engagement Manager to maintain the business change communications plan, drafting targeted content. Contribute to the development More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software, and … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

of Servicedesk and 1st line ICT support service. Manage the provision of IT procurement, billing and monitoring services across the Trust. Ensure the Trust meets the obligations of its Service Level Agreements for the provision of IT services with 3rd Party and other NHS organisations. Ensure effective and efficient customer service. Participate in Trust wide IT on-call and … Manage ICT Servicedesk services to support IT services Trustwide. Ensure effective coordination between IT teams and other Trust teams. Manage the provision of an IT procurement, billing and monitoring service including ordering and invoicing. Day to day management of Trusts IT incidents and requests to ITIL standards. Assist in the development and maintenance of documentation and procedures. Ensure effective … procedures for Infrastructure support staff. Ensure effective documentation of ICT procedures and policies. Manage an inventory of ICT hardware and software. Ensure the Trust is able to meet its Service Level Agreements with 3rd party and other NHS organisations. Assist in the implementation of audit requirements. Manage the provision of IT user accounts. Monitor and report on performance and More ❯

services across the North NHS region by providing technical, applications, and IT support to laboratory systems. It is ideal for experienced field engineers with strong electro-mechanical and diagnostic service backgrounds who are committed to maintaining high equipment uptime and ensuring reliable patient testing operations. Key Responsibilities Provide frontline service and support for analytical laboratory systems across multiple … Deliver applications and software support to laboratory users. Conduct technical and operational training for laboratory staff as needed. Collaborate with internal teams and hospital personnel to maintain high-quality service standards. Required Qualifications and Skills Degree or HNC/HND in Electrical or Mechanical Engineering (or equivalent demonstrable experience). Strong background in electro-mechanical field service or … expertise in maintaining and supporting diagnostic or laboratory systems. You’ll thrive in hospital settings, demonstrate strong communication and technical acumen, and maintain composure under pressure while ensuring seamless service delivery. Not suitable for: Candidates without relevant field service or diagnostic experience, or those from unrelated sectors (e.g., HVAC, general manufacturing maintenance) lacking laboratory system exposure. More ❯