18 of 18 Service Delivery Jobs in the North East

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

Manager to take ownership of a portfolio of clients. You'll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you'll do Manage day-to-day service delivery and client relationships Drive revenue … growth and profitability across your portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we're looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions ...

practical AI use cases such as ticket deflection and automated responses . This role will act as a trusted advisor , providing recommendations and guiding delivery within a blended onshore/offshore model. Key Responsibilities Phase 2 - Now Assist & AI Enablement Lead Phase 2 activation and configuration of ServiceNow … capability. Translate business needs into effective Now Assist and ServiceNow solutions. Educate stakeholders on best practices and platform capabilities. ServiceNow Delivery & Leadership Provide hands-on implementation support across ServiceNow modules (HR, ITSM). Make experience-led recommendations on configuration and design. Act as a senior technical and functional authority ...

market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across divisions to identify … cross-sell additional business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare ...

responsibilities will encompass delivering real-world solutions that make a difference for our clients. Youll get involved in everything from project planning through to delivery and handover, all while working alongside a supportive and knowledgeable team. Typical projects include a mix of on-premise and cloud work … plenty of variety, and youll often be hands-on with new technologies, helping clients modernise their systems and improve reliability, performance, and security. Project Delivery (80%) Delivering implementation projects that meet scope, budget, and time targets Producing clear, professional documentation to support both clients and internal teams Managing effective ...

Line Engineer to act as the first point of contact for users needing IT support. You’ll deliver high-quality customer service, resolve technical issues remotely, and keep systems and processes running smoothly. What You’ll Do Provide fast, friendly support for IT incidents and service requests Resolve … accurately, keeping users updated throughout Maintain clear technical documentation and contribute to the knowledge base Escalate complex issues when needed and communicate risks or service impacts Work with colleagues and third-party providers to ensure smooth service delivery Support team development and follow set procedures and security ...

links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service ...

links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service ...

Title: Senior Account Director (Strategic New Business) Location: UK, hybrid About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together … daily activities, you will be required to maintain regular contact with a variety of internal teams including Customer Success, Sales Operations, Product, Solutions Consulting & Service Delivery Teams. Duties and Responsibilities: Targets new customers, initiate contact and develop trusted partner relationships that develop tangible and large opportunities for GTT. ...

established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments. Youll play a key role … maintaining and improving customer networks, acting as an escalation point for technical issues, delivering upgrades and changes, and sharing expertise with wider service teams. Strong communication skills and a customer-focused approach are essential. Key Responsibilities Provide 3rd line network support and fault resolution Monitor, maintain, and improve customer ...

pleased to be working with our valued client as they continue a strong trajectory of growth. This is a business known for putting service at the heart of what they do, and they are now looking to expand their team with the appointment of a Service Coordinator. This … opportunity offers you the chance to join a company that values ownership, service and development. You'll have the autonomy to shape your role, all while supporting key clients and helping maintain high standards in service delivery. The Opportunity: As a Service & Customer Service Coordinator ...

established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments. Youll play a key role ...

Marketing Leadership (40%) Develop marketing strategy aligned with commercial objectives and business growth targets Lead market analysis and competitive intelligence to identify opportunities for service differentiation and market expansion Establish marketing performance frameworks and ROI measurements to demonstrate marketing contribution to revenue pipeline Create lead generation strategy to address … business acquisition targets Establish lead qualification criteria and processes in collaboration with sales team Develop account-based marketing strategies for key prospect sectors Establish service-level agreements between marketing and sales teams for lead quality and conversion optimisation Leadership (20%) Provide strategic direction and leadership to Marketing team Develop ...

advising customers on bespoke capabilities. Develop and implement a sales strategy for managed IT/MSP services (e.g. managed IT hosting, cloud services, outsourcing, service-level agreements). Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts. Build and manage a pipeline … leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations. Meet and exceed sales revenue and margin targets. ...

agents across 15,000+ branches in Europe, Middle East, Australia, New Zealand, and beyond — managing properties, client engagement, rent collection, and outstanding service delivery. They are looking for an experienced Senior Perl Engineer specifically with deep payments expertise to join the team driving the continued development and rapid growth ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, en click apply for full job details ...