1 to 25 of 59 Service Delivery Jobs in the North East

deliver high-quality IT services, build strong stakeholder relationships, and drive continual service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have you successfully managed IT services and supplier-delivered … contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective day-to-day service delivery? If so, we'd love to hear from you! As a Service Delivery Manager, you will play a key role in ensuring the successful delivery ...

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Responsibilities IT Strategy & Leadership Develop and deliver an IT and cyber security strategy aligned with business priorities and group requirements. Provide leadership across IT service delivery, infrastructure management and security governance. Maintain secure, efficient and resilient technology platforms. Advise senior executives on technology risk, investment decisions and digital … Access Governance Oversee identity management, system access governance and data protection practices. Technology Investment & Budget Manage IT budgets across both businesses, ensuring cost effective service delivery and operational performance. Develop a technology investment roadmap. Ensure secure, value driven technology solutions. System Development Following the implementation of Odoo/ ...

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Consultant - Cyber Security Analyst - Consulting Service Delivery, FS Location: Newcastle-Upon-Tyne Other locations: Primary Location Only Date: 17 Aug 2026 Requisition … take your career wherever you want it to go. Join EY and help to build a better working world. Senior Consultant, Cybersecurity – UKFS Consulting Service Delivery The Opportunity Are you ready to make a real impact in financial services? We have an excellent opportunity for an experienced Cybersecurity ...

world.Discover more at www.necsws.comNo Agencies PleaseJob DescriptionWe're looking for an organised and proactive individual to join our Change, Configuration & Release team within IT Service Delivery.This is an excellent opportunity for someone with experience in Service Delivery, IT Operations, IT Support, Service Desk, Project Coordination … similar environment who is looking to develop a career in IT Service Management.Previous Change or Release Management experience is beneficial but not essential. We are looking for someone with strong stakeholder management skills, a keen eye for detail and the ability to coordinate activities across multiple teams.This role ...

organisation undertaking a significant transformation of its Technology Operations function. As part of a newly established leadership team, they are seeking an experienced IT Service Improvement Manager to drive service excellence, improve operational performance and introduce innovative automation solutions that enhance both colleague and customer experiences. The Role … substantial future growth, this newly created leadership position will play a key role in shaping how IT services are delivered, helping to establish consistent service standards, improve user engagement and identify opportunities to increase efficiency through automation and AI-enabled solutions. Working closely with senior technology leaders, you will ...

Inside IR35 Requires Active SC Clearance We are seeking a talented Senior Data Scientist to join a multidisciplinary analytics team supporting the delivery and transformation of services within the Later Life Service Group. The team delivers insight, advanced analytics, Machine Learning, and Artificial Intelligence solutions that help improve … services, support strategic decision-making, and drive measurable outcomes. Working closely with stakeholders across Service Delivery, Digital, and Transformation teams, you will play a key role in solving complex business challenges through the use of data science and analytical techniques. This is an opportunity to work with large ...

potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management of network … priorities and delivering continuous improvement across Network Services platforms. Working across LAN, WAN, cloud networking and central infrastructure services, the role helps translate demand, service insight and operational feedback into platform improvements that deliver measurable user and business outcomes.You will work with Platform Owners, internal teams and suppliers ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

work with senior stakeholders across NHS England, DHSC, suppliers and providers, helping to mitigate key programme risks, influence decisions and ensure the successful delivery of transformational change that will benefit patients, providers and the wider NHS. What do we offer? 27 days leave (increasing with length of service … high street discounts! Main duties of the job As an Operational Readiness Manager, you'll play a key role in supporting the successful delivery of the Transforming Dental Systems (TDS) Programme during its most critical phase. Key responsibilities include: Acting as a subject matter expert on NHS dental operations ...

work with senior stakeholders across NHS England, DHSC, suppliers and providers, helping to mitigate key programme risks, influence decisions and ensure the successful delivery of transformational change that will benefit patients, providers and the wider NHS. What do we offer? 27 days leave (increasing with length of service … high street discounts! Main duties of the job As an Operational Readiness Manager, you'll play a key role in supporting the successful delivery of the Transforming Dental Systems (TDS) Programme during its most critical phase. Key responsibilities include: Acting as a subject matter expert on NHS dental operations ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. Central … landlord teams and a smooth experience for all parties. Maintain comprehensive knowledge of all spaces, including Welcome and Hospitality areas, and deliver concierge style service enriched with insightful local area expertise to enhance every visitor’s experience. Consistently deliver exceptional customer service, anticipating the needs of both visiting ...

were ranked #24 globally and #3 in the UK in the MSP 501, the industry’s most rigorous ranking of managed service providers.We’re now investing in a new Technology Success model – moving beyond reactive IT support to become a proactive strategic partner that helps clients continuously improve their … client’s behalf and presents it back in language their business understands. It’s a genuinely senior, advisory role: you’re freed from technical delivery, service tickets and proposal writing so you can focus entirely on strategy and relationships. You will also form a close working relationship with ...

Driver and Vehicle Standards Agency seeks a Service Delivery Manager to lead the delivery and continual improvement of IT services, ensuring they meet business needs and deliver excellent customer outcomes. You will work with customers, stakeholders, suppliers, and colleagues to monitor performance, manage risks, issues, and escalations … driving service improvements and value. You will hold suppliers accountable, maximise value for money, and ensure services remain reliable, aligned with #J-18808-Ljbffr ...

summary At Gateshead Health an exciting opportunity has arisen for an Electronic Rostering and Attendance System Manager Band 7. The service is looking for an enthusiatic candidate with knowledge and experience of e-Rostering. The main purpose of the job is: Responsible for the overall management and successful delivery … required quality and standard. The System Manager will be responsible for management of the ERA system with a significant focus on change management and service modernisation. Oversee the management of Electronic Rostering & Attendance System Administrators and Flexible Resourcing Team, ensuring effective service delivery and operational performance. ...

Company DescriptionCome join us and make a difference in the world! Discover more at NO AGENCIES PLEASEJob DescriptionJoin our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers. This … NPPV3. Desirable: Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact. Knowledge of ITIL methodology and Service Delivery processes. ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

navigate complexity, and embed transformation that lasts. You will work across AI, digital services and modern ways of working, in partnership with clients and delivery teams. Our Change Management consultants are “T-shaped” by design: with deep expertise in Change Management, and with breadth across Organisational Design and AI. … people side of AI implementation, driving adoption and embedding responsible AI practices DevOps transformation: enabling the cultural, structural and capability changes needed for continuous delivery and modern engineering practices Digital service delivery: supporting citizen-facing digital service rollouts through process redesign, training and stakeholder engagement Organisational ...

Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.Top-tier Oracle partner … Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)Certified Great Place to WorkRecognised as a leader in AI & digital transformation consulting with global delivery footprintWith 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

live and work in the Durham area on our Why Join Us? - Information Page. The Role and the DepartmentNomis () is a national statistical dissemination service delivered by Durham University on behalf of the Office for National Statistics (ONS). It provides access to major official statistics on population, society … labour market, and is used extensively by government departments, local authorities, researchers, academic institutions and other organisations across the UK.The service supports a range of high-profile datasets and provides a trusted route to detailed statistical information used in analysis, planning and decision-making. Joining the Nomis team offers ...

business risks Lead a geographically dispersed team of physical security assurance professionals, creating a culture of professionalism, collaboration and continuous improvement. Physical Security Assurance Delivery and Oversight Oversee delivery of physical security assurance activity across DWP and other relevant locations Ensure assurance reviews are evidence‐based, proportionate … providing professional expertise and lessons learned from physical assurance activity. Support integration of physical security assurance into wider enterprise assurance approaches where appropriate. Maintain service quality, stakeholder confidence and operational effectiveness throughout periods of organisational change. Develop productive relationships with government partners and security communities Share best practice ...

Kingdom is seeking a Manager/Team Leader to head the Instrumentation & Control team within Substation Upgrades. You will oversee a group of field service engineers, drive service delivery, and maintain strong customer relationships across the UK & Ireland. The role emphasizes leadership in a technical field service ...

delivering IT infrastructure support to Client, a leading audit, tax and consulting firm. This role supports Client’s National Technology team, a dynamic internal service function responsible for deploying and managing critical technology solutions that drive business operations and strategic growth As part of the Datacentre & Cloud team … infrastructure such as power and cooling systems, colocation services, and external data centres. Ensures optimal performance, scalability, and security of the platform as a service environment .Administers and supports enterprise Remote Desktop Services (RDS) and Active Directory (AD) environments, ensuring secure and efficient user access management. Develops, maintains ...

Call Centre Customer Service Team Supervisor Location: Newcastle (Cobalt Business Park) Rate: £21 -per hour (Inside IR35 – via umbrella) Contract Length: 3–6 months, with the opportunity to transition into a permanent role We are currently recruiting a Customer Service Supervisor to join a growing team supporting … enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care. Supervising a TEAM of 6 Customer Service representatives. Working Hours Shifts between 8am and 10pm , Monday to Sunday Operates on a 6–8 week shift rotation , providing plenty of notice ...

data capability across EMEA and EMEAPAC, and is governed through Terraform, Azure DevOps and a standardised deployment framework. The role is hands-on and service-focused. It provides the operational foundation needed to keep the platform reliable, observable, governed and ready for controlled production use. Its emphasis … platform health, support processes, quality assurance, release readiness, incident response and continual service improvement. The successful candidate will work closely with Architecture, Information Security, Service Delivery, Infrastructure, suppliers and consuming business teams to ensure platform changes are deployed safely through established CI/CD processes, supported ...