17 of 17 Service Delivery Jobs in the North East

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service ...

Sunderland NHS Foundation Trust as Pharmacy Informatics Manager. This is a new Post, and you will be responsible for the operational management, organisation and service delivery of the Pharmacy Informatics Service. You will assist in the development and further implementation of the electronic prescribing and medicines administration (ePMA … time to join the Team and make a difference. Main duties of the job You will be responsible for the operational management, organisation and service delivery of the pharmacy informatics service within the Trust. This will include: Supporting ePMA system configuration, system development and testing. Training ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

Service Transition Manager Up to £55k Sunderland - 3x per week We are representing a well renowned company in the midst of transformation and change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible … managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service disruption, and enabling effective service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within ...

Service Transition Manager Up to £55k Sunderland - 3x per week We are representing a well renowned company in the midst of transformation and change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible … managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service disruption, and enabling effective service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within ...

will also provide mentoring within the team and occasionally support complex 3rd line technical issues, ensuring incidents are resolved professionally and in line with service expectations.???????This is an excellent opportunity to work with modern cloud technologies while continuing to develop your technical skills across a broad infrastructure environment.The … practices , vulnerability management, and compliance controls Develop automation and infrastructure-as-code solutions to streamline operations Provide technical support and mentoring to colleagues and Service Desk teams Support IT integrations and onboarding of new organisations , including due diligence and infrastructure planning Work with third-party providers and vendors ...

exciting opportunity has arisen for a secondment Band 4 Project Support Officer to support the Head of Digital Programmes and team with the successful delivery of digital projects. The post holder will work with the team in the development of future modules of TrakCare the Trust's EPR solution … post holder will be required to use appropriate technologies and equipment to provide an efficient, effective, comprehensive and timely administrative service to the programme team and other associated senior staff. This will include the updating and the creation of project documentation in-line with PRINCE2 methodologies using Smartsheet. ...

looking for people with proven experience in content and a working knowledge of designing content to GDS guidelines and following the GOV.uk service standard. We'd ideally like to speak to people who have worked in organisations that follow these guidelines and potentially those with experience in a health … driven team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA and in helping researchers to do their work more effectively in the UK. Main duties ...

shaping, designing and delivering complex IT solutions that support strategic and operational goals across the organisation. Working closely with stakeholders, you will influence service delivery, drive best practice, and ensure that digital services are robust, secure and future-focused. Your new role Designing and implementing complex enterprise ...

+ Bonus + 10% Pension A leading engineering and technology organisation within the energy sector is seeking a Cybersecurity Technical Lead to support the delivery of secure, resilient solutions across critical infrastructure projects. This role plays a key part in strengthening the security of systems that underpin … energy network, contributing to a more intelligent and sustainable future. Key Responsibilities Provide expert cybersecurity guidance to project teams across engineering, development, and service delivery, ensuring secure-by-design solutions Design and implement robust security architectures for both software and hardware components in line with customer and regulatory ...

Role We are looking for an enthusiastic IT Support Apprentice to join our team specializing in IT Infrastructure Support for our Enterprise Platforms shared service group in UK Darlington. During your apprenticeship with us, you will learn how a major global organisation operates, gaining the tools and exposure … desktop services Future‐ready IT capability through involvement in infrastructure and technology projects Cross‐team collaboration, improving the speed and quality of IT service delivery To be successful in this role you will need the following: GCSE Grade 5 in Math’s, English literature and English language with ...

business that thrives on innovation. Youll be at the heart of customer success, developing long-term strategies, unlocking growth opportunities, and ensuring exceptional delivery across every touchpoint. Whats in It for You Competitive salary + discretionary bonus 25 days holiday + bank holidays Flexible working and remote options Contributory … forecasting Monitor client satisfaction and proactively resolve challenges Deliver insightful reporting to support innovation and decision-making Collaborate with internal teams to continuously improve service delivery Engage directly with clients across the UK and internationally What Were Looking For 3+ years experience in account management (IT or digital ...

Director of Smart Cities & Enabling Services, the postholder will provide strategic leadership across major areas of digital transformation, smart city innovation, and ICT service delivery. You will lead major programmes of citywide investment in next-generation digital infrastructure, smart technologies, and innovative data solutions that deliver tangible benefits … managing strategic partnerships—including the Smart City Joint Venture—to maximise investment and impact. The role also carries responsibility for the council’s ICT service, providing senior leadership and strategic direction to ensure our technology environment is modern, resilient, secure, and aligned with organisational priorities. You will oversee ...

Helpdesk Administrator Newcastle Area FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our clients team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises … Company pension scheme Genuine career progression opportunities Responsibilities: Manage daily reactive and planned requests via CAFM system/helpdesk Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors Act as key point of contact for allocated client, providing updates, handling queries ...

CloudWatch. Ensuring security best practice, including patching and vulnerability remediation. Monitoring system performance, availability, and capacity. Collaborating closely with Security, Network, Product, and Service Delivery teams. What You'll Bring Strong Linux administration experience (preferably Ubuntu). Confident Bash Scripting skills. Working knowledge of Terraform. Solid understanding ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

undertaking a major digital transformation programme, migrating from a legacy CRM platform to Salesforce as the core system for client engagement, sales operations, and service delivery. The new platform will leverage Sales Cloud, Service Cloud, and Marketing Cloud to deliver a unified client experience across the property lifecycle. … architecture, ensuring the solution is scalable, secure, and aligned with the organisation's long-term technology strategy. Working closely with stakeholders and delivery teams, you will guide the implementation and ensure best practices across development, integration, and data architecture. Key Responsibilities Lead architecture and technical design for the Salesforce ...