21 of 21 Service Delivery Jobs in the North East

Service Delivery Engineer Bedlington Negotiable Salary Depending on Experience Our long-standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever-growing team! Service Delivery Engineer Roles and Responsibilities: Be the first point of contact … delivering continual improvement within communicated and well managed budgetary restrictions Once up to date join or cross lead a Virtual Team The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems ...

Service Delivery Lead/Manager 3 Month contract £500 a day inside IR35 Newcastle - 3 days in office *Active SC Clearance is needed* A well-established consultancy firm is seeking an experienced, SC cleared IT Service Delivery Lead to join their team. You will … commercial health of our major client contracts. This role demands excellence-you will define strategy, guide teams, and be fully accountable for superior service quality and operational efficiency. As a IT Service Delivery lead you will be responsible for Own Contract Success: Manage all aspects of delivery ...

infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service … days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business ...

play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview As Director of Service Delivery, the ideal candidate will be responsible for leading our technical support management and engineering teams in providing excellent customer service and resolving all technical issues. This person should have a solid technical background combined with customer service expertise. A problem-solving attitude with an ability to motivate an engineering team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able ...

Title- Delivery Lead 3 Months Contract Inside IR35 Pay rate- 400- 500 GBP/Day Inside IR35 Work mode- Hybrid Work Opportunity (Newcastle Upon Tyne) We are seeking a new talent to join the Service Delivery team where you will have the opportunity to collaborate … project for a Government Department. Responsibilities: As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. You will ensure service quality and efficiency while managing delivery outcomes ...

Helpdesk Manager - Managed Service Provider (MSP) ?? Location: Hull ?? Salary: Up to £40,000 per annum (depending on experience) ?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success … comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will ...

exceptional Change & Transformation Lead to establish and grow our change and transformation capability. This is a pivotal role that combines hands-on client delivery with capability building, business development, and practice leadership. You'll be instrumental in shaping how Version 1 delivers change and transformation consulting whilst building … practice. As our Change & Transformation Lead, you'll balance multiple responsibilities: delivering high-impact change programmes with clients, identifying and shaping new opportunities, providing delivery assurance to consultants across engagements, and building the foundations of our change practice—from knowledge assets to community rituals. You'll work across ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage ...

responsibilities will encompass delivering real-world solutions that make a difference for our clients. Youll get involved in everything from project planning through to delivery and handover, all while working alongside a supportive and knowledgeable team. Typical projects include a mix of on-premise and cloud work … plenty of variety, and youll often be hands-on with new technologies, helping clients modernise their systems and improve reliability, performance, and security. Project Delivery (80%) Delivering implementation projects that meet scope, budget, and time targets Producing clear, professional documentation to support both clients and internal teams Managing effective ...

consistently excellent support that is responsive, empathetic, and effective. You will lead the transformation of the Customer Support team, to consistently deliver high-quality service to our customers on both technical and non-technical queries. A major focus will be to build a culture of ownership, positivity, and continuous … fast paced, first time resolution of our customers problems, rather than lengthy email exchanges that eventually lead to a resolution. Key Responsibilities: Customer experience & service delivery Ensure customers receive timely, accurate, and empathetic support that reflects the companies values and commitment to, and understanding of, dental practices Monitor ...

leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working … excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience as an IT Helpdesk Team Leader or IT Manager/IT Service Desk Team Leader or Manager/Senior IT Support Analyst Excellent experience in Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft ...

headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Role: Software Engineer Location: Dundee Grade: G11 Salary: £48,000 - 55,000 p/… that transform how NCR Atleos supports its global customer base. Smart Services leverages cutting-edge technologies to enable predictive maintenance, remote diagnostics, and proactive service delivery, helping customers reduce downtime and optimize operations. This is an opportunity to work on high-impact projects that combine software engineering excellence ...

seeking an Information Management Officer to play a pivotal role in the Synergy Programme - one of the most significant transformations in Civil Service shared services in decades. The Synergy Programme is a major cross-departmental initiative aimed at transforming shared services across the Civil Service. It brings together … Environment, Food and Rural Affairs, and the Home Office. Hosted by the Department for Work and Pensions, the programme will shape procurement and service delivery for the next 15 years, impacting over 230,000 Civil Servants. What will you be doing? This is a key role where ...

Marketing Leadership (40%) Develop marketing strategy aligned with commercial objectives and business growth targets Lead market analysis and competitive intelligence to identify opportunities for service differentiation and market expansion Establish marketing performance frameworks and ROI measurements to demonstrate marketing contribution to revenue pipeline Create lead generation strategy to address … business acquisition targets Establish lead qualification criteria and processes in collaboration with sales team Develop account-based marketing strategies for key prospect sectors Establish service-level agreements between marketing and sales teams for lead quality and conversion optimisation Leadership (20%) Provide strategic direction and leadership to Marketing team Develop ...

Marketing Leadership (40%) Develop marketing strategy aligned with commercial objectives and business growth targets Lead market analysis and competitive intelligence to identify opportunities for service differentiation and market expansion Establish marketing performance frameworks and ROI measurements to demonstrate marketing contribution to revenue pipeline Create lead generation strategy to address … business acquisition targets Establish lead qualification criteria and processes in collaboration with sales team Develop account-based marketing strategies for key prospect sectors Establish service-level agreements between marketing and sales teams for lead quality and conversion optimisation Leadership (20%) Provide strategic direction and leadership to Marketing team Develop ...

advising customers on bespoke capabilities. Develop and implement a sales strategy for managed IT/MSP services (e.g. managed IT hosting, cloud services, outsourcing, service-level agreements). Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts. Build and manage a pipeline … leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations. Meet and exceed sales revenue and margin targets. ...

advising customers on bespoke capabilities. Develop and implement a sales strategy for managed IT/MSP services (e.g. managed IT hosting, cloud services, outsourcing, service-level agreements). Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts. Build and manage a pipeline … leads; conduct outreach, proposals, negotiations, and contract closure. Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities. Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations. Meet and exceed sales revenue and margin targets. ...

Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Type of contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, on a shift rota basis between … paid day off annually to support a cause you’re passionate about! Main Responsibilities To provide the highest levels of client care and service to our client in line with the set policies and procedures. The Customer Enablement team functions as part of a larger UK and Ireland based ...

Director of Specialised Services, the ideal candidate will be responsible for leading our technical support management and engineering teams in providing excellent customer service and resolving all technical issues. This person should have a solid technical background combined with customer service expertise. A problem-solving attitude with … individual contributor level team members to achieve departmental goals and drive excellent and consistent customer service. Lead Thrive's managed services team from customer service, technical and career development perspective. Continue to scale service team(s) through growth ensuring consistent and seamless client service experience. Ensure managed ...

Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across … entire service lifecycle, balancing deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service ...

Date: 31-Mar-26 Key Responsibilities Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically unbox and install the kit to the desk, connect peripherals, connect cables (e.g. power and network) and perform any relevant ...