16 of 16 Service Delivery Jobs in the North East

Role Responsible for leading the IT Service Delivery function and ensuring the effective, efficient delivery of IT support services that underpin operational performance and align with the organisation’s technology roadmap. The ideal candidate will bring strong leadership capability, a strategic mindset, and a commitment to continuously … improving service quality and user experience. This position is offered as an initial Fixed-Term Contract (FTC) , and we are specifically looking for someone who is available to start immediately .This role will require you to be onsite in Newcastle 3-4 days per week Key Responsibilities Oversee ...

trusted advisor and visible ambassador, helping NHS organisations make the most of workforce systems- strengthening the support for their people and enhancing service delivery across the NHS. The role will cover the East of England region including Norfolk, Suffolk, Peterborough, Cambridgeshire, Hertfordshire, and Essex. Frequent travel to organisations … within the East of England region will be required. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working largely remotely ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service ...

improve the services we offer. You’ll keep customers happy, watch costs, sort out issues fast, and work with product owners and delivery teams to make things better every day. What you’ll do: · Run the monthly service reviews · Put together service reports · Own the budget … service costs · Handle service escalations and push for quick resolutions · Keep a good relationship with customers through regular check-ins (visits and calls) · Monitor tickets for our services and make sure updates are meaningful and timely · Track and report service availability · Produce quotes for customers · Work with ...

Service Transition Manager Up to £55k Sunderland - 3x per week We are representing a well renowned company in the midst of transformation and change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible … managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service disruption, and enabling effective service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within ...

Service Transition Manager Up to £55k Sunderland Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. - 3x per week We are representing a well renowned company in the midst of transformation … change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible for managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service ...

Service Transition Manager Up to £55k Sunderland - 3x per week We are representing a well renowned company in the midst of transformation and change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible … managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service disruption, and enabling effective service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within ...

will also provide mentoring within the team and occasionally support complex 3rd line technical issues, ensuring incidents are resolved professionally and in line with service expectations.???????This is an excellent opportunity to work with modern cloud technologies while continuing to develop your technical skills across a broad infrastructure environment.The … practices , vulnerability management, and compliance controls Develop automation and infrastructure-as-code solutions to streamline operations Provide technical support and mentoring to colleagues and Service Desk teams Support IT integrations and onboarding of new organisations , including due diligence and infrastructure planning Work with third-party providers and vendors ...

exciting opportunity has arisen for a secondment Band 4 Project Support Officer to support the Head of Digital Programmes and team with the successful delivery of digital projects. The post holder will work with the team in the development of future modules of TrakCare the Trust's EPR solution … post holder will be required to use appropriate technologies and equipment to provide an efficient, effective, comprehensive and timely administrative service to the programme team and other associated senior staff. This will include the updating and the creation of project documentation in-line with PRINCE2 methodologies using Smartsheet. ...

Role We are looking for an enthusiastic IT Support Apprentice to join our team specializing in IT Infrastructure Support for our Enterprise Platforms shared service group in UK Darlington. During your apprenticeship with us, you will learn how a major global organisation operates, gaining the tools and exposure … desktop services Future‐ready IT capability through involvement in infrastructure and technology projects Cross‐team collaboration, improving the speed and quality of IT service delivery To be successful in this role you will need the following: GCSE Grade 5 in Math’s, English literature and English language with ...

Helpdesk Administrator Newcastle Area FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our clients team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises … Company pension scheme Genuine career progression opportunities Responsibilities: Manage daily reactive and planned requests via CAFM system/helpdesk Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors Act as key point of contact for allocated client, providing updates, handling queries ...

ability to build and maintain lasting relationships. • Proven success in phone-based sales. • Previous B2B sales experience. • Experience managing client accounts. • Outstanding customer service delivery. • Understanding of multimedia advertising (advantageous). Benefits • Competitive salary and uncapped commission. • Hybrid working • 25 days holiday + bank holidays, your birthday ...

lead direct teams with clarity and confidence. Expert knowledge of protective security, with the ability to drive innovation while balancing security requirements with service delivery and transformation needs. Strong ability to integrate external threat intelligence, organisational context and situational awareness to build a holistic threat picture, including … collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,552. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

support business-wide technology improvement initiatives. Reporting into senior leadership, you will be responsible for overseeing the organisation’s IT systems, infrastructure, and service delivery. You will manage internal support and third-party suppliers, ensuring reliable, secure and efficient operations. Key responsibilities include: Managing and supporting IT infrastructure, systems … networks Leading and developing IT support capability Overseeing cyber security controls and compliance Managing IT suppliers and external service providers Supporting system upgrades, improvements and transformation projects Ensuring business continuity, backups and disaster recovery processes are maintained Providing strategic input into future technology planning To be considered suitable ...

undertaking a major digital transformation programme, migrating from a legacy CRM platform to Salesforce as the core system for client engagement, sales operations, and service delivery. The new platform will leverage Sales Cloud, Service Cloud, and Marketing Cloud to deliver a unified client experience across the property lifecycle. … architecture, ensuring the solution is scalable, secure, and aligned with the organisation's long-term technology strategy. Working closely with stakeholders and delivery teams, you will guide the implementation and ensure best practices across development, integration, and data architecture. Key Responsibilities Lead architecture and technical design for the Salesforce ...