Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 49 25 32
Rank change year-on-year -24 +7 +5
Contract jobs citing Service Delivery 52 234 102
As % of all contract IT jobs advertised in the North East 4.24% 8.52% 5.08%
As % of the Processes & Methodologies category 5.03% 10.08% 6.11%
Number of daily rates quoted 26 163 92
North East median daily rate £432 £295 £419
Median daily rate % change year-on-year +46.27% -29.55% +15.92%
10th Percentile £251 £218 £305
90th Percentile £539 £441 £605
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 5 23 2
North East median hourly rate £17.50 £27.00 £18.00
Median hourly rate % change year-on-year -35.19% +50.00% -16.28%
10th Percentile £13.45 £13.20 £11.55
90th Percentile £18.75 £36.00 £24.85
England median hourly rate £16.50 £18.00 £18.50
% change year-on-year -8.33% -2.70% +19.35%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1033 2321 1670
As % of all contract IT jobs advertised in the North East 84.26% 84.46% 83.13%
Number of daily rates quoted 693 1606 1067
North East median daily rate £375 £350 £400
Median daily rate % change year-on-year +7.14% -12.50% +6.67%
10th Percentile £250 £225 £255
90th Percentile £550 £525 £600
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 41 96 73
North East median hourly rate £25.00 £28.00 £15.86
Median hourly rate % change year-on-year -10.71% +76.54% -16.08%
10th Percentile £10.00 £11.03 £10.23
90th Percentile £47.83 £36.00 £29.75
England median hourly rate £24.00 £24.41 £22.50
% change year-on-year -1.68% +8.49% +18.42%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North East.

Contractor daily rate trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Delivery in the North East over the 6 months to 18 November 2017.

Contractor daily rate histogram for Service Delivery in the North East

Service Delivery
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North East.

Contractor hourly rate trend for Service Delivery in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -38 32 £426 +49.30% 1
Durham -1 15 £388 +29.17%
Northumberland - 4 - - 1
Service Delivery
England

For the 6 months to 18 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Delivery.

1 24 (46.15%) ITIL
2 19 (36.54%) Project Management
3 15 (28.85%) Agile Software Development
4 14 (26.92%) Service Management
4 14 (26.92%) Service Design
5 12 (23.08%) Scrum
6 9 (17.31%) ITSM
6 9 (17.31%) Actionable Insight
6 9 (17.31%) Security Cleared
6 9 (17.31%) Process Improvement
6 9 (17.31%) User Stories
7 8 (15.38%) Agile Project Management
7 8 (15.38%) Open Source
7 8 (15.38%) Stakeholder Engagement
7 8 (15.38%) SLA
7 8 (15.38%) Incident Management
8 6 (11.54%) Risk Management
8 6 (11.54%) Microsoft
8 6 (11.54%) SAP
9 5 (9.62%) Windows
9 5 (9.62%) Finance
9 5 (9.62%) Business Continuity
9 5 (9.62%) Knowledge Management
9 5 (9.62%) Windows Server 2008
9 5 (9.62%) SC Cleared
9 5 (9.62%) Windows Server
10 4 (7.69%) User Experience
10 4 (7.69%) Problem Management
11 3 (5.77%) Firewall
11 3 (5.77%) Change Management

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.92%) Confluence
Applications
1 1 (1.92%) InVision
1 1 (1.92%) Microsoft Excel
1 1 (1.92%) Microsoft Office
1 1 (1.92%) MS Visio
Business Applications
1 1 (1.92%) Dynamics AX
1 1 (1.92%) Dynamics CRM
1 1 (1.92%) NetSuite
Cloud Services
1 1 (1.92%) Dynamics 365
1 1 (1.92%) Office 365
Communications & Networking
1 3 (5.77%) Firewall
1 3 (5.77%) SMS
2 2 (3.85%) DNS
2 2 (3.85%) LAN
2 2 (3.85%) WAN
3 1 (1.92%) DHCP
3 1 (1.92%) F5 BIG-IP GTM
3 1 (1.92%) F5 BIG-IP LTM
3 1 (1.92%) Internet
3 1 (1.92%) Modbus
3 1 (1.92%) Network Security
3 1 (1.92%) SAN
3 1 (1.92%) VPN
Database & Business Intelligence
1 3 (5.77%) SQL Server Integration Services
2 2 (3.85%) Power BI
2 2 (3.85%) SQL Server
2 2 (3.85%) SQL Server Analysis Services
3 1 (1.92%) Data Warehouse
3 1 (1.92%) MongoDB
3 1 (1.92%) SAP HANA
3 1 (1.92%) SQL Server 2005
Development Applications
1 2 (3.85%) JIRA
2 1 (1.92%) Axure RP
General
1 5 (9.62%) Finance
2 1 (1.92%) Banking
2 1 (1.92%) Legal
Job Titles
1 6 (11.54%) Analyst
1 6 (11.54%) Product Manager
2 5 (9.62%) Coordinator
2 5 (9.62%) Service Delivery Coordinator
3 4 (7.69%) IT Manager
3 4 (7.69%) ITIL Process Analyst
3 4 (7.69%) Process Analyst
3 4 (7.69%) Project Manager
3 4 (7.69%) Service Manager
4 3 (5.77%) Architect
4 3 (5.77%) Digital Product Manager
4 3 (5.77%) Head of IT
4 3 (5.77%) Problem Management Analyst
4 3 (5.77%) Service Analyst
4 3 (5.77%) Services Delivery Manager
4 3 (5.77%) Support Engineer
4 3 (5.77%) Virtualisation Engineer
5 2 (3.85%) Business Intelligence Specialist
5 2 (3.85%) Head of Operations
5 2 (3.85%) Incident Analyst
Libraries, Frameworks & Software Standards
1 2 (3.85%) CSS
1 2 (3.85%) HTML
2 1 (1.92%) HTML5
2 1 (1.92%) Web Services
Miscellaneous
1 4 (7.69%) User Experience
2 1 (1.92%) Analytical Skills
2 1 (1.92%) Clustering
2 1 (1.92%) Computer Science
2 1 (1.92%) Embedded Systems
2 1 (1.92%) Freedom of Information
2 1 (1.92%) NHS
2 1 (1.92%) Smartphone
Operating Systems
1 5 (9.62%) Windows
1 5 (9.62%) Windows Server
1 5 (9.62%) Windows Server 2008
2 3 (5.77%) Windows Server 2003
Processes & Methodologies
1 24 (46.15%) ITIL
2 19 (36.54%) Project Management
3 15 (28.85%) Agile Software Development
4 14 (26.92%) Service Design
4 14 (26.92%) Service Management
5 12 (23.08%) Scrum
6 9 (17.31%) Actionable Insight
6 9 (17.31%) ITSM
6 9 (17.31%) Process Improvement
6 9 (17.31%) User Stories
7 8 (15.38%) Agile Project Management
7 8 (15.38%) Incident Management
7 8 (15.38%) Open Source
7 8 (15.38%) Stakeholder Engagement
8 6 (11.54%) Risk Management
9 5 (9.62%) Business Continuity
9 5 (9.62%) Knowledge Management
10 4 (7.69%) Problem Management
11 3 (5.77%) Change Control
11 3 (5.77%) Time Management
Programming Languages
1 2 (3.85%) SQL
2 1 (1.92%) Perl
2 1 (1.92%) T-SQL
Qualifications
1 9 (17.31%) Security Cleared
2 5 (9.62%) SC Cleared
3 1 (1.92%) CISM
3 1 (1.92%) CISSP
3 1 (1.92%) Computer Science Degree
3 1 (1.92%) Degree
3 1 (1.92%) ISO 27001 Lead Implementer
3 1 (1.92%) ITIL Certification
3 1 (1.92%) PMI Certification
3 1 (1.92%) PMP
Quality Assurance & Compliance
1 8 (15.38%) SLA
2 2 (3.85%) QA
3 1 (1.92%) Data Quality
3 1 (1.92%) GDPR
3 1 (1.92%) ISO/IEC 27001
3 1 (1.92%) PMO
System Software
1 3 (5.77%) XenApp
1 3 (5.77%) XenDesktop
1 3 (5.77%) XenServer
2 1 (1.92%) Active Directory
2 1 (1.92%) Firmware
2 1 (1.92%) Virtual Desktop
2 1 (1.92%) VMware Infrastructure
Systems Management
1 3 (5.77%) XenMobile
2 1 (1.92%) Backup Exec
2 1 (1.92%) EMC NetWorker
2 1 (1.92%) Failover Clustering
2 1 (1.92%) NetBackup
2 1 (1.92%) PureDisk
2 1 (1.92%) Simpana
2 1 (1.92%) Tivoli Storage Manager
Vendors
1 6 (11.54%) Microsoft
1 6 (11.54%) SAP
2 3 (5.77%) Citrix
3 2 (3.85%) Oracle
4 1 (1.92%) arcserve
4 1 (1.92%) Brocade
4 1 (1.92%) CA
4 1 (1.92%) CheckPoint
4 1 (1.92%) Cisco
4 1 (1.92%) CommVault
4 1 (1.92%) EMC
4 1 (1.92%) HP
4 1 (1.92%) IBM
4 1 (1.92%) JD Edwards
4 1 (1.92%) Juniper
4 1 (1.92%) McAfee
4 1 (1.92%) NetApp
4 1 (1.92%) Symantec
4 1 (1.92%) ThinPrint
4 1 (1.92%) VMware