The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Services Delivery
England / North East
Rank 40 30 39
Rank change year-on-year -10 +9  
Contract jobs citing Service Delivery 40 48 19
As % of all contract IT jobs advertised in the North East 5.55% 5.50% 3.05%
As % of the Processes & Methodologies category 6.34% 6.45% 4.12%
Number of daily rates quoted 32 38 13
Median daily rate £400 £493 £425
Median daily rate % change year-on-year -18.78% +15.88%  
90% offered a daily rate of more than £353 £289 £300
10% offered a daily rate of more than £493 £560 £529
UK excluding London median daily rate £400 £386 £375
% change year-on-year +3.55% +3.00%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £16.50 £25.00 £14.85
% change year-on-year -34.00% +68.35%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North East
Contract job vacancies with a requirement for process and methodology skills 631 744 461
As % of all contract IT job vacancies advertised in the North East 87.52% 85.32% 74.12%
Number of daily rates quoted 425 507 259
Median daily rate £388 £400 £375
Median daily rate % change year-on-year -3.12% +6.66%  
90% offered a daily rate of more than £300 £275 £275
10% offered a daily rate of more than £515 £550 £518
UK excluding London median daily rate £410 £400 £399
% change year-on-year +2.50% +0.29%  
Number of hourly rates quoted 13 11 18
Median hourly rate £32.50 £18.00 £12.50
Median hourly rate % change year-on-year +80.55% +44.00%  
90% offered a hourly rate of more than £9.71 £12.97 £11.00
10% offered a hourly rate of more than £43.00 £30.00 £30.30
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

Service Delivery
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North East.

Contractor daily rate trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Delivery in the North East over the 3 months to 23 March 2017.

Contractor daily rate histogram for Service Delivery in the North East

Service Delivery
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery in the North East.

Contractor hourly rate trend for Service Delivery in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -18 33 £400 -17.52% 1
Durham - 7 £350 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North East

For the 6 months to 23 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Delivery.

1 40 (39.60%) Agile Software Development
2 38 (37.62%) ITIL
2 38 (37.62%) Project Management
3 33 (32.67%) Agile Project Management
4 27 (26.73%) Coaching
4 27 (26.73%) Scrum
5 23 (22.77%) Security Cleared
6 21 (20.79%) Mentoring
7 20 (19.80%) User Stories
7 20 (19.80%) SC Cleared
7 20 (19.80%) Open Source
8 19 (18.81%) ITSM
8 19 (18.81%) Change Management
9 17 (16.83%) Service Design
10 12 (11.88%) Data Protection
10 12 (11.88%) ServiceNow
11 11 (10.89%) Problem Management
11 11 (10.89%) Service Management
12 10 (9.90%) Business Continuity
12 10 (9.90%) SAP
13 9 (8.91%) Microsoft
13 9 (8.91%) Finance
14 8 (7.92%) ITIL Foundation Certificate
14 8 (7.92%) Capacity Planning
15 7 (6.93%) EMC
15 7 (6.93%) Firmware
15 7 (6.93%) PRINCE2
15 7 (6.93%) Windows
15 7 (6.93%) Disaster Recovery
15 7 (6.93%) Data Management

Service Delivery
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.97%) MS Exchange
2 2 (1.98%) Skype for Business
3 1 (0.99%) Tuxedo
3 1 (0.99%) WebLogic
3 1 (0.99%) WebSphere
Applications
1 5 (4.95%) MS Excel
2 2 (1.98%) MS PowerPoint
Business Applications
1 1 (0.99%) SAP Oil and Gas
Cloud Services
1 4 (3.96%) IaaS
1 4 (3.96%) PaaS
1 4 (3.96%) SaaS
2 2 (1.98%) Yammer
Communications & Networking
1 4 (3.96%) LDAP
2 3 (2.97%) SAN
3 2 (1.98%) DHCP
3 2 (1.98%) LAN
3 2 (1.98%) PBX
3 2 (1.98%) Skype
3 2 (1.98%) VPN
3 2 (1.98%) WAN
4 1 (0.99%) DNS
4 1 (0.99%) WinSCP
Database & Business Intelligence
1 7 (6.93%) SAP HANA
2 2 (1.98%) SQL Server
3 1 (0.99%) MySQL
3 1 (0.99%) Oracle Reports
Development Applications
1 1 (0.99%) VSS/SourceSafe
General
1 9 (8.91%) Finance
2 5 (4.95%) Publishing
3 2 (1.98%) Law
4 1 (0.99%) Electronics
4 1 (0.99%) Legal
4 1 (0.99%) Manufacturing
4 1 (0.99%) Marketing
4 1 (0.99%) Telecoms
Job Titles
1 20 (19.80%) Scrum Master
2 13 (12.87%) Developer
2 13 (12.87%) Operations Engineer
3 12 (11.88%) Product Manager
4 9 (8.91%) Agile Scrum Master
4 9 (8.91%) ServiceNow Developer
5 8 (7.92%) Analyst
5 8 (7.92%) Architect
5 8 (7.92%) Backup Engineer
5 8 (7.92%) Service Architect
6 6 (5.94%) Product Owner
6 6 (5.94%) Senior Operations Engineer
6 6 (5.94%) Service Manager
7 5 (4.95%) IT Manager
8 4 (3.96%) Delivery Manager
8 4 (3.96%) Project Manager
8 4 (3.96%) Services Delivery Manager
8 4 (3.96%) Web Developer
9 3 (2.97%) Business Analyst
9 3 (2.97%) Support Engineer
Libraries, Frameworks & Software Standards
1 5 (4.95%) CSS
1 5 (4.95%) JSON
1 5 (4.95%) Node.js
1 5 (4.95%) React
1 5 (4.95%) Web Services
1 5 (4.95%) XML
Miscellaneous
1 6 (5.94%) Analytical Skills
1 6 (5.94%) Smartphone
2 5 (4.95%) Linked Data
2 5 (4.95%) Mobile App
3 2 (1.98%) Clustering
3 2 (1.98%) CMDB
3 2 (1.98%) Data Centre
3 2 (1.98%) NHS
4 1 (0.99%) AS400
4 1 (0.99%) Mainframe
4 1 (0.99%) Management Information System
4 1 (0.99%) Tandem
4 1 (0.99%) User Experience
Operating Systems
1 7 (6.93%) Windows
2 4 (3.96%) Android
2 4 (3.96%) Apple iOS
2 4 (3.96%) Windows Server
2 4 (3.96%) Windows Server 2008
3 3 (2.97%) Linux
3 3 (2.97%) Unix
4 2 (1.98%) AIX
4 2 (1.98%) VME
4 2 (1.98%) Windows Server 2003
5 1 (0.99%) MVS
5 1 (0.99%) Red Hat Enterprise Linux
5 1 (0.99%) Solaris
5 1 (0.99%) Windows 2000
5 1 (0.99%) Windows Server 2012
5 1 (0.99%) Windows XP
Processes & Methodologies
1 40 (39.60%) Agile Software Development
2 38 (37.62%) ITIL
2 38 (37.62%) Project Management
3 33 (32.67%) Agile Project Management
4 27 (26.73%) Coaching
4 27 (26.73%) Scrum
5 21 (20.79%) Mentoring
6 20 (19.80%) Open Source
6 20 (19.80%) User Stories
7 19 (18.81%) Change Management
7 19 (18.81%) ITSM
8 17 (16.83%) Service Design
9 12 (11.88%) Data Protection
10 11 (10.89%) Problem Management
10 11 (10.89%) Service Management
11 10 (9.90%) Business Continuity
12 8 (7.92%) Capacity Planning
13 7 (6.93%) ITIL V3
13 7 (6.93%) Release Management
13 7 (6.93%) Root Cause Analysis
Programming Languages
1 5 (4.95%) JavaScript
1 5 (4.95%) PHP
1 5 (4.95%) SQL
2 3 (2.97%) Perl
3 2 (1.98%) Java
3 2 (1.98%) Python
3 2 (1.98%) Ruby
4 1 (0.99%) C
4 1 (0.99%) COBOL
Qualifications
1 23 (22.77%) Security Cleared
2 20 (19.80%) SC Cleared
3 8 (7.92%) ITIL Foundation Certificate
4 6 (5.94%) Degree
5 4 (3.96%) BPSS Clearance
6 2 (1.98%) Cisco Certification
7 1 (0.99%) DBS Check
7 1 (0.99%) ISEB
Quality Assurance & Compliance
1 3 (2.97%) SLA
2 2 (1.98%) Disclosure Scotland
3 1 (0.99%) COBIT
3 1 (0.99%) PMBOK
System Software
1 7 (6.93%) Firmware
2 4 (3.96%) VMware Infrastructure
3 3 (2.97%) Active Directory
4 2 (1.98%) Hyper-V
4 2 (1.98%) XenApp
4 2 (1.98%) XenDesktop
4 2 (1.98%) XenServer
Systems Management
1 7 (6.93%) EMC NetWorker
2 2 (1.98%) Backup Exec
2 2 (1.98%) Microsoft Clustering
2 2 (1.98%) NetBackup
2 2 (1.98%) XenMobile
3 1 (0.99%) Opscode Chef
3 1 (0.99%) Puppet
3 1 (0.99%) PureDisk
3 1 (0.99%) Simpana
3 1 (0.99%) Tivoli Storage Manager
Vendors
1 12 (11.88%) ServiceNow
2 10 (9.90%) SAP
3 9 (8.91%) Microsoft
4 7 (6.93%) EMC
5 5 (4.95%) Cisco
5 5 (4.95%) Citrix
6 4 (3.96%) VMware
7 2 (1.98%) CA
7 2 (1.98%) Mitel
7 2 (1.98%) Oracle
7 2 (1.98%) Symantec
8 1 (0.99%) Apple
8 1 (0.99%) arcserve
8 1 (0.99%) Brocade
8 1 (0.99%) CommVault
8 1 (0.99%) IBM
8 1 (0.99%) Informatica
8 1 (0.99%) NetApp
8 1 (0.99%) Sun
8 1 (0.99%) Veritas