Period
to 17 November 2018

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North East
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 58 51 26
Rank change year-on-year -7 -25 +8
Contract jobs citing Service Delivery 50 53 237
As % of all contract IT jobs advertised in the North East 3.92% 4.31% 8.49%
As % of the Processes & Methodologies category 4.48% 5.08% 9.76%
Number of daily rates quoted 34 26 166
North East median daily rate £413 £432 £289
Median daily rate % change year-on-year -4.40% +49.31% -30.99%
10th Percentile £333 £251 £218
90th Percentile £605 £539 £441
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 3 5 23
North East median hourly rate £14.77 £17.50 £27.00
Median hourly rate % change year-on-year -15.60% -35.19% +50.00%
10th Percentile £13.75 £13.45 £13.20
90th Percentile £14.78 £18.75 £36.00
England median hourly rate £18.00 £16.50 £17.53
% change year-on-year +9.09% -5.88% -5.24%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1,117 1,043 2,429
As % of all contract IT jobs advertised in the North East 87.61% 84.80% 87.06%
Number of daily rates quoted 719 697 1,668
North East median daily rate £413 £375 £350
Median daily rate % change year-on-year +10.00% +7.14% -12.50%
10th Percentile £263 £250 £225
90th Percentile £575 £550 £525
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 42 42 111
North East median hourly rate £13.25 £23.50 £27.50
Median hourly rate % change year-on-year -43.62% -14.55% +72.63%
10th Percentile £10.16 £10.05 £11.05
90th Percentile £43.33 £47.80 £36.00
England median hourly rate £22.00 £23.50 £22.85
% change year-on-year -6.38% +2.87% +3.84%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North East.

Contractor daily rate trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Delivery in the North East over the 6 months to 17 November 2018.

Contractor daily rate histogram for Service Delivery in the North East

Service Delivery
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North East.

Contractor hourly rate trend for Service Delivery in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +11 37 £420 -1.29% 10
Durham -11 13 £358 -7.74% 3
Service Delivery
England

For the 6 months to 17 November 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region with a requirement for Service Delivery.

1 20 (40.00%) Agile Software Development
2 18 (36.00%) ITIL
2 18 (36.00%) Service Management
3 14 (28.00%) Firewall
3 14 (28.00%) Network Security
4 12 (24.00%) Incident Management
5 11 (22.00%) Security Cleared
6 10 (20.00%) Scrum
6 10 (20.00%) Wireless
6 10 (20.00%) LAN
6 10 (20.00%) WAN
6 10 (20.00%) VPN
7 9 (18.00%) DevOps
8 8 (16.00%) Microservices
8 8 (16.00%) SC Cleared
8 8 (16.00%) Network Management
8 8 (16.00%) HP
9 7 (14.00%) Cisco
9 7 (14.00%) Juniper
9 7 (14.00%) CheckPoint
9 7 (14.00%) Web Services
9 7 (14.00%) McAfee
9 7 (14.00%) Risk Management
9 7 (14.00%) F5
9 7 (14.00%) Coaching
9 7 (14.00%) User Stories
9 7 (14.00%) Self-Motivation
10 6 (12.00%) Decision-Making
10 6 (12.00%) Proactive Management
10 6 (12.00%) ITIL V3

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.00%) Confluence
1 1 (2.00%) IBM Notes
1 1 (2.00%) IIS
1 1 (2.00%) OpenStack
1 1 (2.00%) Skype for Business
Applications
1 5 (10.00%) Microsoft Office
2 4 (8.00%) Microsoft Excel
2 4 (8.00%) MS Visio
3 2 (4.00%) Spreadsheet
Cloud Services
1 1 (2.00%) Amazon AWS
1 1 (2.00%) Office 365
1 1 (2.00%) SaaS
Communications & Networking
1 14 (28.00%) Firewall
1 14 (28.00%) Network Security
2 10 (20.00%) LAN
2 10 (20.00%) VPN
2 10 (20.00%) WAN
2 10 (20.00%) Wireless
3 5 (10.00%) Cisco IOS
3 5 (10.00%) F5 BIG-IP GTM
3 5 (10.00%) F5 BIG-IP LTM
4 3 (6.00%) BGP
4 3 (6.00%) MPLS
4 3 (6.00%) OSPF
4 3 (6.00%) VLAN
5 1 (2.00%) DHCP
5 1 (2.00%) DNS
5 1 (2.00%) Internet
5 1 (2.00%) NetScaler
5 1 (2.00%) SAN
5 1 (2.00%) Skype
5 1 (2.00%) TCP/IP
Development Applications
1 1 (2.00%) GitLab
1 1 (2.00%) JIRA
1 1 (2.00%) Sonatype Nexus
General
1 4 (8.00%) Finance
2 3 (6.00%) Legal
2 3 (6.00%) Telecoms
3 1 (2.00%) Electronics
3 1 (2.00%) Manufacturing
3 1 (2.00%) Marketing
Job Titles
1 9 (18.00%) Analyst
2 6 (12.00%) Business Analyst
2 6 (12.00%) Delivery Manager
3 5 (10.00%) Agile Business Analyst
3 5 (10.00%) Infrastructure Specialist
3 5 (10.00%) Network Engineer
3 5 (10.00%) Senior Manager
3 5 (10.00%) Service Manager
4 4 (8.00%) Network Support
5 3 (6.00%) 2nd Line Support
5 3 (6.00%) Desktop Support
5 3 (6.00%) Developer
5 3 (6.00%) IT Manager
5 3 (6.00%) IT Services Manager
5 3 (6.00%) Programmer
5 3 (6.00%) Scala Developer
5 3 (6.00%) Senior Delivery Manager
5 3 (6.00%) Services Delivery Manager
6 2 (4.00%) 2nd Line Engineer
6 2 (4.00%) Deskside Engineer
Libraries, Frameworks & Software Standards
1 7 (14.00%) Web Services
2 5 (10.00%) XML
3 3 (6.00%) Play Framework
3 3 (6.00%) REST
4 2 (4.00%) Velocity
Miscellaneous
1 7 (14.00%) Self-Motivation
2 5 (10.00%) User Experience
3 4 (8.00%) Management Information System
4 2 (4.00%) Analytical Skills
4 2 (4.00%) Handset
4 2 (4.00%) Video Conferencing
5 1 (2.00%) Data Centre
5 1 (2.00%) Virtual Team
Operating Systems
1 6 (12.00%) Windows
2 3 (6.00%) Windows 7
2 3 (6.00%) Windows Server
3 2 (4.00%) Windows XP
4 1 (2.00%) CentOS
4 1 (2.00%) Linux
4 1 (2.00%) Windows Server 2008
Processes & Methodologies
1 20 (40.00%) Agile Software Development
2 18 (36.00%) ITIL
2 18 (36.00%) Service Management
3 12 (24.00%) Incident Management
4 10 (20.00%) Scrum
5 9 (18.00%) DevOps
6 8 (16.00%) Microservices
6 8 (16.00%) Network Management
7 7 (14.00%) Coaching
7 7 (14.00%) Risk Management
7 7 (14.00%) User Stories
8 6 (12.00%) Decision-Making
8 6 (12.00%) ITIL V3
8 6 (12.00%) Kanban
8 6 (12.00%) Proactive Management
8 6 (12.00%) Time Management
9 5 (10.00%) BDD
9 5 (10.00%) Network Monitoring
9 5 (10.00%) Performance Management
9 5 (10.00%) Supplier Management
Programming Languages
1 3 (6.00%) Scala
Qualifications
1 11 (22.00%) Security Cleared
2 8 (16.00%) SC Cleared
3 2 (4.00%) APMG
3 2 (4.00%) CCNA
3 2 (4.00%) CCNP
3 2 (4.00%) Cisco Certification
4 1 (2.00%) BPSS Clearance
4 1 (2.00%) Degree
4 1 (2.00%) ITIL Certification
Quality Assurance & Compliance
1 5 (10.00%) QA
2 4 (8.00%) JSP 440
3 3 (6.00%) SLA
4 1 (2.00%) Disclosure Scotland
System Software
1 4 (8.00%) Active Directory
2 1 (2.00%) VMware Infrastructure
2 1 (2.00%) vSphere
2 1 (2.00%) XenApp
2 1 (2.00%) XenDesktop
Systems Management
1 2 (4.00%) SCCM
2 1 (2.00%) Ansible
2 1 (2.00%) Puppet
2 1 (2.00%) Systems Management Server (SMS)
2 1 (2.00%) Terraform
Vendors
1 8 (16.00%) HP
2 7 (14.00%) CheckPoint
2 7 (14.00%) Cisco
2 7 (14.00%) F5
2 7 (14.00%) Juniper
2 7 (14.00%) McAfee
3 6 (12.00%) Remedy
4 4 (8.00%) SAP
5 2 (4.00%) Amdocs
5 2 (4.00%) Aruba
5 2 (4.00%) Ivanti
5 2 (4.00%) Palo Alto
5 2 (4.00%) Wyse
6 1 (2.00%) Black Duck
6 1 (2.00%) Citrix
6 1 (2.00%) Extreme Networks
6 1 (2.00%) Lotus
6 1 (2.00%) Red Hat
6 1 (2.00%) VMware