Period
to 20 September 2018

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North East
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 59 49 21
Rank change year-on-year -10 -28 +22
Contract jobs citing Service Delivery 46 49 294
As % of all contract IT jobs advertised in the North East 3.77% 3.94% 10.11%
As % of the Processes & Methodologies category 4.32% 4.64% 11.53%
Number of daily rates quoted 37 24 198
North East median daily rate £388 £413 £280
Median daily rate % change year-on-year -6.12% +47.41% -40.43%
10th Percentile £294 £263 £220
90th Percentile £598 £538 £405
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1 5 29
North East median hourly rate £14.00 £17.50 £27.00
Median hourly rate % change year-on-year -20.00% -35.19% +50.00%
10th Percentile £13.50 £13.45 £13.80
90th Percentile £14.50 £18.75 £36.00
England median hourly rate £16.00 £17.19 £22.00
% change year-on-year -6.91% -21.88% +25.71%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1,064 1,057 2,549
As % of all contract IT jobs advertised in the North East 87.14% 84.97% 87.68%
Number of daily rates quoted 687 681 1,693
North East median daily rate £400 £365 £330
Median daily rate % change year-on-year +9.59% +10.61% -17.50%
10th Percentile £259 £250 £225
90th Percentile £588 £550 £506
England median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +3.03%
Number of hourly rates quoted 29 47 128
North East median hourly rate £13.50 £27.50 £27.75
Median hourly rate % change year-on-year -50.91% -0.90% +85.00%
10th Percentile £10.43 £10.35 £11.57
90th Percentile £31.80 £47.63 £36.00
England median hourly rate £21.00 £23.00 £23.00
% change year-on-year -8.70% - +4.55%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North East.

Contractor daily rate trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Delivery in the North East over the 6 months to 20 September 2018.

Contractor daily rate histogram for Service Delivery in the North East

Service Delivery
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North East.

Contractor hourly rate trend for Service Delivery in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +4 41 £388 -3.13% 4
Durham -15 5 £350 -15.15%
Service Delivery
England

For the 6 months to 20 September 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region with a requirement for Service Delivery.

1 21 (45.65%) ITIL
2 17 (36.96%) Service Management
3 15 (32.61%) Security Cleared
4 14 (30.43%) Agile Software Development
5 13 (28.26%) Windows
6 12 (26.09%) Active Directory
6 12 (26.09%) HP
6 12 (26.09%) SC Cleared
6 12 (26.09%) Windows Server
7 11 (23.91%) SAP
8 10 (21.74%) Management Information System
9 9 (19.57%) Project Management
9 9 (19.57%) VMware
9 9 (19.57%) Ivanti
10 8 (17.39%) Incident Management
10 8 (17.39%) VMware Infrastructure
10 8 (17.39%) Windows Server 2008
10 8 (17.39%) Scrum
10 8 (17.39%) Business Continuity
10 8 (17.39%) Citrix
10 8 (17.39%) SAN
10 8 (17.39%) XML
10 8 (17.39%) IIS
10 8 (17.39%) LAN
10 8 (17.39%) WAN
10 8 (17.39%) DHCP
10 8 (17.39%) DNS
10 8 (17.39%) vSphere
10 8 (17.39%) XenApp
10 8 (17.39%) XenDesktop

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.39%) IIS
2 5 (10.87%) Tuxedo
3 4 (8.70%) TPMS
4 1 (2.17%) IBM Notes
4 1 (2.17%) Skype for Business
Applications
1 7 (15.22%) Microsoft Office
2 4 (8.70%) Microsoft Excel
2 4 (8.70%) MS Visio
Cloud Services
1 1 (2.17%) Office 365
1 1 (2.17%) SaaS
Communications & Networking
1 8 (17.39%) DHCP
1 8 (17.39%) DNS
1 8 (17.39%) LAN
1 8 (17.39%) NetScaler
1 8 (17.39%) SAN
1 8 (17.39%) WAN
2 7 (15.22%) Firewall
2 7 (15.22%) Network Security
3 5 (10.87%) Cisco IOS
3 5 (10.87%) F5 BIG-IP GTM
3 5 (10.87%) F5 BIG-IP LTM
4 2 (4.35%) SMS
5 1 (2.17%) BGP
5 1 (2.17%) Internet
5 1 (2.17%) MPLS
5 1 (2.17%) OSPF
5 1 (2.17%) TCP/IP
5 1 (2.17%) VLAN
5 1 (2.17%) VPN
5 1 (2.17%) Wireless
Database & Business Intelligence
1 5 (10.87%) OLTP
2 2 (4.35%) SQL Server
3 1 (2.17%) SQL Server 2005
3 1 (2.17%) SQL Server 2008
3 1 (2.17%) SQL Server Integration Services
3 1 (2.17%) SQL Server Reporting Services
General
1 5 (10.87%) Finance
2 3 (6.52%) Legal
3 1 (2.17%) Electronics
3 1 (2.17%) Manufacturing
3 1 (2.17%) Marketing
3 1 (2.17%) Retail
3 1 (2.17%) Telecoms
Job Titles
1 7 (15.22%) Analyst
2 5 (10.87%) Business Analyst
2 5 (10.87%) Citrix Engineer
2 5 (10.87%) Virtualisation Engineer
3 4 (8.70%) Agile Business Analyst
3 4 (8.70%) Delivery Manager
3 4 (8.70%) Network Engineer
3 4 (8.70%) Network Support
3 4 (8.70%) Product Owner
3 4 (8.70%) Support Engineer
4 3 (6.52%) 2nd Line Support
4 3 (6.52%) Developer
4 3 (6.52%) Senior Delivery Manager
4 3 (6.52%) Senior Manager
4 3 (6.52%) Senior Product Owner
4 3 (6.52%) Service Manager
5 2 (4.35%) C# Developer
5 2 (4.35%) Network Support Engineer
5 2 (4.35%) Team Leader
5 2 (4.35%) Technical Specialist
Libraries, Frameworks & Software Standards
1 8 (17.39%) XML
2 7 (15.22%) Web Services
3 3 (6.52%) Velocity
4 2 (4.35%) .NET
4 2 (4.35%) CSS
4 2 (4.35%) HTML
4 2 (4.35%) HTML5
4 2 (4.35%) JSON
4 2 (4.35%) KnockoutJS
4 2 (4.35%) Twitter Bootstrap
5 1 (2.17%) ASP.NET
Miscellaneous
1 10 (21.74%) Management Information System
2 6 (13.04%) Computer Science
3 4 (8.70%) User Experience
4 3 (6.52%) Self-Motivation
5 2 (4.35%) Analytical Skills
5 2 (4.35%) Handset
5 2 (4.35%) Video Conferencing
5 2 (4.35%) Virtual Team
6 1 (2.17%) Data Centre
Operating Systems
1 13 (28.26%) Windows
2 12 (26.09%) Windows Server
3 8 (17.39%) Windows Server 2008
4 5 (10.87%) Linux
4 5 (10.87%) VME
5 1 (2.17%) Windows 7
Processes & Methodologies
1 21 (45.65%) ITIL
2 17 (36.96%) Service Management
3 14 (30.43%) Agile Software Development
4 9 (19.57%) Project Management
5 8 (17.39%) Business Continuity
5 8 (17.39%) Decision-Making
5 8 (17.39%) Incident Management
5 8 (17.39%) Scrum
6 7 (15.22%) User Stories
7 6 (13.04%) Coaching
7 6 (13.04%) Microservices
7 6 (13.04%) Network Management
7 6 (13.04%) Performance Management
7 6 (13.04%) Proactive Management
7 6 (13.04%) Time Management
8 5 (10.87%) Continuous Improvement
8 5 (10.87%) Cryptography
8 5 (10.87%) Network Load Balancing
8 5 (10.87%) Network Monitoring
8 5 (10.87%) Programme Management
Programming Languages
1 5 (10.87%) COBOL
1 5 (10.87%) SQL
2 4 (8.70%) Python
2 4 (8.70%) Shell Script
3 2 (4.35%) C#
3 2 (4.35%) JavaScript
Qualifications
1 15 (32.61%) Security Cleared
2 12 (26.09%) SC Cleared
3 6 (13.04%) Computer Science Degree
3 6 (13.04%) Degree
4 3 (6.52%) APMG
5 1 (2.17%) BPSS Clearance
5 1 (2.17%) ITIL Certification
Quality Assurance & Compliance
1 5 (10.87%) QA
2 4 (8.70%) JSP 440
System Software
1 12 (26.09%) Active Directory
2 8 (17.39%) VMware Infrastructure
2 8 (17.39%) vSphere
2 8 (17.39%) XenApp
2 8 (17.39%) XenDesktop
3 1 (2.17%) Virtual Machines
Systems Management
1 1 (2.17%) Systems Management Server (SMS)
Vendors
1 12 (26.09%) HP
2 11 (23.91%) SAP
3 9 (19.57%) Ivanti
3 9 (19.57%) VMware
4 8 (17.39%) Citrix
5 7 (15.22%) McAfee
6 6 (13.04%) Remedy
7 5 (10.87%) CheckPoint
7 5 (10.87%) Cisco
7 5 (10.87%) F5
7 5 (10.87%) Juniper
7 5 (10.87%) Micro Focus
7 5 (10.87%) Oracle
8 2 (4.35%) Amdocs
8 2 (4.35%) Capita
8 2 (4.35%) Microsoft
9 1 (2.17%) Lotus
9 1 (2.17%) SolarWinds