Period
to 18 August 2019

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 18 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North East
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 60 59 61
Rank change year-on-year -1 +2 -41
Contract jobs citing Service Delivery 26 50 41
As % of all contract IT jobs advertised in the North East 2.60% 3.93% 3.31%
As % of the Processes & Methodologies category 3.01% 4.55% 3.77%
Number of daily rates quoted 13 39 19
North East median daily rate £385 £365 £400
Median daily rate % change year-on-year +5.48% -8.75% +42.86%
10th Percentile £303 £265 £252
90th Percentile £480 £593 £538
England median daily rate £450 £450 £430
% change year-on-year - +4.65% +4.88%
Number of hourly rates quoted 4 1 5
North East median hourly rate £13.13 £14.00 £17.50
Median hourly rate % change year-on-year -6.25% -20.00% -35.19%
10th Percentile £12.00 £13.50 £13.45
90th Percentile £14.38 £14.50 £18.75
England median hourly rate £17.50 £15.25 £16.00
% change year-on-year +14.75% -4.69% -27.27%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 863 1,100 1,088
As % of all contract IT jobs advertised in the North East 86.30% 86.48% 87.95%
Number of daily rates quoted 536 728 709
North East median daily rate £425 £388 £375
Median daily rate % change year-on-year +9.68% +3.33% +15.38%
10th Percentile £250 £255 £250
90th Percentile £575 £588 £550
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 48 21 48
North East median hourly rate £15.76 £15.00 £29.25
Median hourly rate % change year-on-year +5.07% -48.72% +5.41%
10th Percentile £11.17 £10.50 £10.39
90th Percentile £45.40 £43.75 £47.60
England median hourly rate £25.00 £21.50 £24.00
% change year-on-year +16.28% -10.42% +2.13%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North East.

Contractor daily rate trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Delivery in the North East over the 6 months to 18 August 2019.

Contractor daily rate histogram for Service Delivery in the North East

Service Delivery
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North East.

Contractor hourly rate trend for Service Delivery in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -2 15 £425 +15.65% 7
Durham +13 10 £325 -7.14% 5
Service Delivery
England

For the 6 months to 18 August 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region with a requirement for Service Delivery.

1 8 (30.77%) Firewall
1 8 (30.77%) Wireless
2 7 (26.92%) Risk Management
2 7 (26.92%) Agile Software Development
3 6 (23.08%) Network Security
3 6 (23.08%) F5
3 6 (23.08%) User Stories
3 6 (23.08%) Palo Alto
3 6 (23.08%) Scrum
3 6 (23.08%) ITIL
3 6 (23.08%) LAN
3 6 (23.08%) WAN
3 6 (23.08%) VPN
3 6 (23.08%) Cisco
3 6 (23.08%) CCNP
3 6 (23.08%) HP
3 6 (23.08%) Cisco Certification
3 6 (23.08%) Juniper
3 6 (23.08%) MPLS
4 5 (19.23%) OSPF
4 5 (19.23%) CheckPoint
4 5 (19.23%) CCNA
4 5 (19.23%) BGP
4 5 (19.23%) Project Management
4 5 (19.23%) BDD
4 5 (19.23%) Network Management
4 5 (19.23%) Kanban
4 5 (19.23%) VLAN
4 5 (19.23%) Supplier Management
4 5 (19.23%) Problem Management

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) SharePoint
1 2 (7.69%) SharePoint 2010
2 1 (3.85%) Skype for Business
2 1 (3.85%) WebLogic
Applications
1 2 (7.69%) Spreadsheet
Cloud Services
1 2 (7.69%) Microsoft Azure
2 1 (3.85%) Amazon AWS
Communications & Networking
1 8 (30.77%) Firewall
1 8 (30.77%) Wireless
2 6 (23.08%) LAN
2 6 (23.08%) MPLS
2 6 (23.08%) Network Security
2 6 (23.08%) VPN
2 6 (23.08%) WAN
3 5 (19.23%) BGP
3 5 (19.23%) OSPF
3 5 (19.23%) VLAN
4 1 (3.85%) F5 BIG-IP LTM
4 1 (3.85%) Skype
4 1 (3.85%) VoIP
Database & Business Intelligence
1 2 (7.69%) Oracle Reports
2 1 (3.85%) Oracle Database
2 1 (3.85%) Oracle Database 11g
2 1 (3.85%) SQL Server
2 1 (3.85%) SQL Server 2012
2 1 (3.85%) SQL Server Analysis Services
2 1 (3.85%) SQL Server Integration Services
2 1 (3.85%) SQL Server Reporting Services
Development Applications
1 1 (3.85%) JIRA
1 1 (3.85%) Oracle Forms
1 1 (3.85%) Visual Studio Team System
General
1 3 (11.54%) Telecoms
2 2 (7.69%) Finance
2 2 (7.69%) Local Government
2 2 (7.69%) Public Sector
Job Titles
1 6 (23.08%) Network Engineer
2 4 (15.38%) Agile Business Analyst
2 4 (15.38%) Analyst
2 4 (15.38%) Business Analyst
3 3 (11.54%) Architect
3 3 (11.54%) Delivery Manager
3 3 (11.54%) Service Design Architect
3 3 (11.54%) Service Manager
3 3 (11.54%) Services Delivery Manager
4 2 (7.69%) 1st Line Support
4 2 (7.69%) Deskside Engineer
4 2 (7.69%) Deskside Support
4 2 (7.69%) Deskside Support Engineer
4 2 (7.69%) Desktop Support
4 2 (7.69%) SCCM Engineer
4 2 (7.69%) Scrum Master
4 2 (7.69%) Support Engineer
5 1 (3.85%) Agile Scrum Master
5 1 (3.85%) Network Infrastructure Specialist
5 1 (3.85%) Network Specialist
Libraries, Frameworks & Software Standards
1 4 (15.38%) Web Services
1 4 (15.38%) XML
2 2 (7.69%) .NET
3 1 (3.85%) Middleware
3 1 (3.85%) Oracle Fusion
Miscellaneous
1 4 (15.38%) Analytical Skills
1 4 (15.38%) Self-Motivation
1 4 (15.38%) User Experience
2 3 (11.54%) NHS
3 1 (3.85%) Clustering
3 1 (3.85%) Management Information System
3 1 (3.85%) Public Cloud
3 1 (3.85%) Video Conferencing
Operating Systems
1 4 (15.38%) Windows
1 4 (15.38%) Windows 7
2 2 (7.69%) Windows Server 2008
2 2 (7.69%) Windows Server 2012
2 2 (7.69%) Windows XP
3 1 (3.85%) Linux
3 1 (3.85%) Solaris
Processes & Methodologies
1 7 (26.92%) Agile Software Development
1 7 (26.92%) Risk Management
2 6 (23.08%) ITIL
2 6 (23.08%) Scrum
2 6 (23.08%) User Stories
3 5 (19.23%) BDD
3 5 (19.23%) Kanban
3 5 (19.23%) Network Management
3 5 (19.23%) Problem Management
3 5 (19.23%) Project Management
3 5 (19.23%) Supplier Management
4 4 (15.38%) Infrastructure Engineering
4 4 (15.38%) Product Roadmap
4 4 (15.38%) Service Design
4 4 (15.38%) Service Management
5 3 (11.54%) Incident Management
5 3 (11.54%) ITIL V3
5 3 (11.54%) Programme Management
6 2 (7.69%) Continuous Improvement
6 2 (7.69%) High Availability
Programming Languages
1 2 (7.69%) Java
1 2 (7.69%) SQL
2 1 (3.85%) PL/SQL
Qualifications
1 6 (23.08%) CCNP
1 6 (23.08%) Cisco Certification
2 5 (19.23%) CCNA
3 3 (11.54%) SC Cleared
3 3 (11.54%) Security Cleared
4 1 (3.85%) Degree
4 1 (3.85%) MCDBA
4 1 (3.85%) Microsoft Certification
Quality Assurance & Compliance
1 4 (15.38%) SLA
2 1 (3.85%) PMO
System Software
1 2 (7.69%) Active Directory
Systems Management
1 2 (7.69%) SCCM
Vendors
1 6 (23.08%) Cisco
1 6 (23.08%) F5
1 6 (23.08%) HP
1 6 (23.08%) Juniper
1 6 (23.08%) Palo Alto
2 5 (19.23%) CheckPoint
3 4 (15.38%) Aruba
3 4 (15.38%) Microsoft
4 2 (7.69%) Oracle
4 2 (7.69%) Wyse
5 1 (3.85%) Extreme Networks
5 1 (3.85%) Meraki
5 1 (3.85%) SolarWinds
5 1 (3.85%) VMware
5 1 (3.85%) Zscaler