Period
to 23 January 2019

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North East
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 36 52 41
Rank change year-on-year +16 -11 -7
Contract jobs citing Service Delivery 68 49 134
As % of all contract IT jobs advertised in the North East 4.99% 4.00% 5.76%
As % of the Processes & Methodologies category 5.70% 4.66% 6.54%
Number of daily rates quoted 52 33 98
North East median daily rate £400 £310 £395
Median daily rate % change year-on-year +29.03% -21.52% -1.25%
10th Percentile £325 £262 £274
90th Percentile £510 £534 £463
England median daily rate £438 £425 £425
% change year-on-year +2.94% - +6.25%
Number of hourly rates quoted 2 0 11
North East median hourly rate £14.78 - £27.00
10th Percentile £14.77 - £11.05
90th Percentile £14.78 - £36.00
England median hourly rate £18.70 £16.00 £17.03
% change year-on-year +16.88% -6.02% -5.42%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1,193 1,052 2,048
As % of all contract IT jobs advertised in the North East 87.46% 85.88% 88.05%
Number of daily rates quoted 804 711 1,431
North East median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -9.09%
10th Percentile £290 £250 £263
90th Percentile £560 £575 £530
England median daily rate £475 £450 £430
% change year-on-year +5.56% +4.65% +1.18%
Number of hourly rates quoted 42 38 71
North East median hourly rate £14.39 £26.00 £26.50
Median hourly rate % change year-on-year -44.67% -1.89% +53.62%
10th Percentile £10.75 £9.78 £11.05
90th Percentile £45.23 £50.00 £38.75
England median hourly rate £23.50 £23.14 £23.75
% change year-on-year +1.56% -2.57% +3.26%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North East.

Contractor daily rate trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Delivery in the North East over the 6 months to 23 January 2019.

Contractor daily rate histogram for Service Delivery in the North East

Service Delivery
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North East.

Contractor hourly rate trend for Service Delivery in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +14 54 £400 +29.45% 10
Durham -10 14 £358 -14.37% 3
Service Delivery
England

For the 6 months to 23 January 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region with a requirement for Service Delivery.

1 31 (45.59%) ITIL
2 24 (35.29%) SC Cleared
2 24 (35.29%) Security Cleared
3 23 (33.82%) Service Management
4 22 (32.35%) ITIL V3
5 21 (30.88%) Agile Software Development
6 14 (20.59%) Incident Management
7 13 (19.12%) Continuous Improvement
8 12 (17.65%) Self-Motivation
9 11 (16.18%) DevOps
10 10 (14.71%) VPN
10 10 (14.71%) Wireless
11 9 (13.24%) Firewall
11 9 (13.24%) Microservices
11 9 (13.24%) Service Design
11 9 (13.24%) Network Security
12 8 (11.76%) Programme Management
12 8 (11.76%) Scrum
13 7 (10.29%) Risk Management
13 7 (10.29%) Problem Management
13 7 (10.29%) SLA
13 7 (10.29%) SQL
14 6 (8.82%) Web Services
14 6 (8.82%) Windows
14 6 (8.82%) WAN
14 6 (8.82%) LAN
14 6 (8.82%) Microsoft
14 6 (8.82%) ITSM
14 6 (8.82%) Statistics
14 6 (8.82%) Disaster Recovery

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.41%) SharePoint
1 3 (4.41%) TPMS
2 2 (2.94%) FileNet
2 2 (2.94%) IIS
2 2 (2.94%) MS Exchange
2 2 (2.94%) Skype for Business
3 1 (1.47%) Confluence
3 1 (1.47%) OpenStack
Applications
1 4 (5.88%) Microsoft Excel
1 4 (5.88%) Microsoft Office
2 3 (4.41%) Microsoft PowerPoint
3 2 (2.94%) Spreadsheet
4 1 (1.47%) MS Visio
Cloud Services
1 6 (8.82%) Amazon AWS
2 5 (7.35%) Office 365
2 5 (7.35%) SaaS
3 3 (4.41%) IaaS
3 3 (4.41%) Microsoft Azure
3 3 (4.41%) PaaS
4 2 (2.94%) iPaaS
Communications & Networking
1 10 (14.71%) VPN
1 10 (14.71%) Wireless
2 9 (13.24%) Firewall
2 9 (13.24%) Network Security
3 6 (8.82%) LAN
3 6 (8.82%) WAN
4 3 (4.41%) BGP
4 3 (4.41%) MPLS
4 3 (4.41%) OSPF
4 3 (4.41%) VLAN
5 2 (2.94%) Skype
6 1 (1.47%) Cisco IOS
6 1 (1.47%) F5 BIG-IP GTM
6 1 (1.47%) F5 BIG-IP LTM
6 1 (1.47%) SAN
6 1 (1.47%) TCP/IP
6 1 (1.47%) Unified Communications
6 1 (1.47%) VoIP
Database & Business Intelligence
1 3 (4.41%) Oracle Database
1 3 (4.41%) PostgreSQL
Development Applications
1 1 (1.47%) GitLab
1 1 (1.47%) JIRA
1 1 (1.47%) Sonatype Nexus
General
1 2 (2.94%) Finance
1 2 (2.94%) Legal
1 2 (2.94%) Telecoms
Job Titles
1 12 (17.65%) Analyst
2 9 (13.24%) Applications Support
2 9 (13.24%) Service Manager
3 6 (8.82%) Delivery Manager
3 6 (8.82%) Incident Manager
3 6 (8.82%) Major Incident Manager
3 6 (8.82%) Senior Applications Support
3 6 (8.82%) Services Delivery Manager
4 5 (7.35%) Architect
4 5 (7.35%) Business Analyst
4 5 (7.35%) Infrastructure Specialist
5 4 (5.88%) Agile Business Analyst
5 4 (5.88%) Applications Support Analyst
5 4 (5.88%) Developer
5 4 (5.88%) Programmer
5 4 (5.88%) Scala Developer
5 4 (5.88%) Service Design Architect
5 4 (5.88%) Support Analyst
6 3 (4.41%) Database Engineer
6 3 (4.41%) IT Services Manager
Libraries, Frameworks & Software Standards
1 6 (8.82%) Web Services
2 4 (5.88%) Play Framework
2 4 (5.88%) REST
2 4 (5.88%) XML
3 2 (2.94%) Velocity
Miscellaneous
1 12 (17.65%) Self-Motivation
2 4 (5.88%) User Experience
3 3 (4.41%) Analytical Skills
3 3 (4.41%) CMDB
3 3 (4.41%) Video Conferencing
4 2 (2.94%) Data Centre
4 2 (2.94%) Handset
4 2 (2.94%) Management Information System
4 2 (2.94%) NHS
4 2 (2.94%) Private Cloud
5 1 (1.47%) Virtual Team
Operating Systems
1 6 (8.82%) Windows
2 4 (5.88%) Windows Server
3 3 (4.41%) VME
4 2 (2.94%) Windows 7
4 2 (2.94%) Windows Server 2008
4 2 (2.94%) Windows XP
5 1 (1.47%) CentOS
5 1 (1.47%) Linux
Processes & Methodologies
1 31 (45.59%) ITIL
2 23 (33.82%) Service Management
3 22 (32.35%) ITIL V3
4 21 (30.88%) Agile Software Development
5 14 (20.59%) Incident Management
6 13 (19.12%) Continuous Improvement
7 11 (16.18%) DevOps
8 9 (13.24%) Microservices
8 9 (13.24%) Service Design
9 8 (11.76%) Programme Management
9 8 (11.76%) Scrum
10 7 (10.29%) Problem Management
10 7 (10.29%) Risk Management
11 6 (8.82%) Disaster Recovery
11 6 (8.82%) ITSM
11 6 (8.82%) Statistics
11 6 (8.82%) User Stories
12 5 (7.35%) Benchmarking
12 5 (7.35%) Business Continuity
12 5 (7.35%) Kanban
Programming Languages
1 7 (10.29%) SQL
2 4 (5.88%) Scala
3 2 (2.94%) PowerShell
3 2 (2.94%) VB
Qualifications
1 24 (35.29%) SC Cleared
1 24 (35.29%) Security Cleared
2 3 (4.41%) BPSS Clearance
3 2 (2.94%) APMG
3 2 (2.94%) CCNA
3 2 (2.94%) CCNP
3 2 (2.94%) Cisco Certification
3 2 (2.94%) MCSA
3 2 (2.94%) MCSE
3 2 (2.94%) Microsoft Certification
4 1 (1.47%) DBS Check
4 1 (1.47%) Degree
4 1 (1.47%) ITIL Certification
Quality Assurance & Compliance
1 7 (10.29%) SLA
2 3 (4.41%) Disclosure Scotland
2 3 (4.41%) GDPR
2 3 (4.41%) ISO/IEC 27001
3 1 (1.47%) JSP 440
3 1 (1.47%) QA
System Software
1 4 (5.88%) Active Directory
2 2 (2.94%) Hyper-V
2 2 (2.94%) Virtual Machines
Systems Management
1 4 (5.88%) SCCM
2 2 (2.94%) Microsoft Data Protection Manager
2 2 (2.94%) SCDPM
2 2 (2.94%) SCOM
2 2 (2.94%) SCOrch
3 1 (1.47%) Ansible
3 1 (1.47%) Puppet
3 1 (1.47%) Terraform
Vendors
1 6 (8.82%) Microsoft
2 3 (4.41%) CheckPoint
2 3 (4.41%) Cisco
2 3 (4.41%) EMC
2 3 (4.41%) F5
2 3 (4.41%) Google
2 3 (4.41%) HP
2 3 (4.41%) Juniper
2 3 (4.41%) McAfee
2 3 (4.41%) Oracle
2 3 (4.41%) Remedy
3 2 (2.94%) Amdocs
3 2 (2.94%) Aruba
3 2 (2.94%) Palo Alto
3 2 (2.94%) Wyse
4 1 (1.47%) Black Duck
4 1 (1.47%) Extreme Networks
4 1 (1.47%) Northgate
4 1 (1.47%) Red Hat
4 1 (1.47%) SAP