Period
to 17 July 2018

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 17 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North East
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 51 50 20
Rank change year-on-year -1 -30 +46
Contract jobs citing Service Delivery 63 58 273
As % of all contract IT jobs advertised in the North East 4.90% 4.45% 10.53%
As % of the Processes & Methodologies category 5.73% 5.13% 12.19%
Number of daily rates quoted 50 36 197
North East median daily rate £310 £400 £285
Median daily rate % change year-on-year -22.50% +40.35% -20.83%
10th Percentile £261 £265 £222
90th Percentile £532 £525 £525
England median daily rate £450 £425 £410
% change year-on-year +5.88% +3.66% +2.50%
Number of hourly rates quoted 1 5 17
North East median hourly rate £14.00 £17.50 £27.00
Median hourly rate % change year-on-year -20.00% -35.19% +170.00%
10th Percentile £13.50 £13.45 £16.91
90th Percentile £14.50 £18.75 £36.00
England median hourly rate £15.25 £16.00 £21.00
% change year-on-year -4.69% -23.81% +11.76%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1,100 1,131 2,239
As % of all contract IT jobs advertised in the North East 85.60% 86.73% 86.35%
Number of daily rates quoted 744 744 1,458
North East median daily rate £381 £375 £325
Median daily rate % change year-on-year +1.70% +15.38% -10.96%
10th Percentile £256 £260 £224
90th Percentile £571 £538 £513
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 25 39 107
North East median hourly rate £14.00 £24.50 £28.00
Median hourly rate % change year-on-year -42.86% -12.50% +107.41%
10th Percentile £9.53 £9.88 £13.80
90th Percentile £43.75 £42.20 £36.00
England median hourly rate £22.25 £25.00 £24.00
% change year-on-year -11.01% +4.17% +11.63%

Service Delivery
Job Vacancy Trend in the North East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North East.

Contractor daily rate trend for Service Delivery in the North East

Service Delivery
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Delivery in the North East over the 6 months to 17 July 2018.

Contractor daily rate histogram for Service Delivery in the North East

Service Delivery
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North East.

Contractor hourly rate trend for Service Delivery in the North East

Service Delivery
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North East region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +7 59 £310 -22.50% 7
Durham -11 4 £413 - 6
Service Delivery
England

For the 6 months to 17 July 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region with a requirement for Service Delivery.

1 45 (71.43%) ITIL
2 35 (55.56%) Security Cleared
3 31 (49.21%) Windows
3 31 (49.21%) SAP
4 30 (47.62%) Windows Server
5 28 (44.44%) HP
6 27 (42.86%) Project Management
6 27 (42.86%) Windows Server 2008
7 26 (41.27%) Business Continuity
7 26 (41.27%) Active Directory
7 26 (41.27%) SAN
8 25 (39.68%) Citrix
8 25 (39.68%) VMware
8 25 (39.68%) XenApp
8 25 (39.68%) XenDesktop
8 25 (39.68%) SC Cleared
8 25 (39.68%) NetScaler
9 24 (38.10%) Ivanti
9 24 (38.10%) VMware Infrastructure
9 24 (38.10%) vSphere
9 24 (38.10%) DHCP
9 24 (38.10%) DNS
9 24 (38.10%) IIS
10 21 (33.33%) Management Information System
11 16 (25.40%) Service Management
12 15 (23.81%) Computer Science
12 15 (23.81%) Degree
12 15 (23.81%) Computer Science Degree
13 12 (19.05%) Proactive Management
14 10 (15.87%) Agile Software Development

Service Delivery
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (38.10%) IIS
2 5 (7.94%) Tuxedo
3 4 (6.35%) TPMS
4 1 (1.59%) Elasticsearch
4 1 (1.59%) Exchange Server 2000
4 1 (1.59%) Exchange Server 2003
4 1 (1.59%) Exchange Server 5.5
4 1 (1.59%) FileNet
4 1 (1.59%) IBM Notes
4 1 (1.59%) MS Exchange
4 1 (1.59%) SharePoint
4 1 (1.59%) WebSphere
4 1 (1.59%) WebSphere Application Server
4 1 (1.59%) WebSphere Portal
Applications
1 6 (9.52%) Microsoft Office
2 3 (4.76%) Microsoft Excel
2 3 (4.76%) MS Visio
Communications & Networking
1 26 (41.27%) SAN
2 25 (39.68%) NetScaler
3 24 (38.10%) DHCP
3 24 (38.10%) DNS
4 6 (9.52%) WAN
5 5 (7.94%) Firewall
5 5 (7.94%) LAN
5 5 (7.94%) Network Security
6 4 (6.35%) Cisco IOS
6 4 (6.35%) F5 BIG-IP GTM
6 4 (6.35%) F5 BIG-IP LTM
7 2 (3.17%) SMS
7 2 (3.17%) WinSCP
8 1 (1.59%) Internet
8 1 (1.59%) X.500
Database & Business Intelligence
1 5 (7.94%) OLTP
2 3 (4.76%) SAP HANA
3 2 (3.17%) SQL Server
4 1 (1.59%) Electronic Patient Records
4 1 (1.59%) SQL Server 2005
4 1 (1.59%) SQL Server 2008
4 1 (1.59%) SQL Server Integration Services
4 1 (1.59%) SQL Server Reporting Services
Development Applications
1 2 (3.17%) VSS/SourceSafe
General
1 4 (6.35%) Finance
2 1 (1.59%) Electronics
2 1 (1.59%) Legal
2 1 (1.59%) Manufacturing
2 1 (1.59%) Marketing
2 1 (1.59%) Retail
2 1 (1.59%) Telecoms
Job Titles
1 21 (33.33%) Virtualisation Engineer
2 15 (23.81%) Support Engineer
3 11 (17.46%) Citrix Engineer
4 6 (9.52%) Operations Engineer
5 4 (6.35%) Backup Engineer
6 3 (4.76%) Analyst
6 3 (4.76%) Citrix Support
6 3 (4.76%) Citrix Support Engineer
6 3 (4.76%) Consultant
6 3 (4.76%) Developer
6 3 (4.76%) Network Engineer
6 3 (4.76%) Network Support
6 3 (4.76%) Product Owner
6 3 (4.76%) Storage Engineer
7 2 (3.17%) 2nd Line Support
7 2 (3.17%) Business Analyst
7 2 (3.17%) C# Developer
7 2 (3.17%) IT Manager
7 2 (3.17%) Service Manager
7 2 (3.17%) Technical Consultant
Libraries, Frameworks & Software Standards
1 6 (9.52%) XML
2 5 (7.94%) Web Services
3 2 (3.17%) .NET
3 2 (3.17%) CSS
3 2 (3.17%) HTML
3 2 (3.17%) HTML5
3 2 (3.17%) JSON
3 2 (3.17%) KnockoutJS
3 2 (3.17%) Twitter Bootstrap
3 2 (3.17%) Velocity
4 1 (1.59%) AngularJS
4 1 (1.59%) ASP.NET
4 1 (1.59%) Elastic Stack
Miscellaneous
1 21 (33.33%) Management Information System
2 15 (23.81%) Computer Science
3 2 (3.17%) CLARiiON
3 2 (3.17%) EMC VNX
3 2 (3.17%) EMC VNXe
3 2 (3.17%) Self-Motivation
3 2 (3.17%) User Experience
3 2 (3.17%) Virtual Team
4 1 (1.59%) Analytical Skills
4 1 (1.59%) CMDB
4 1 (1.59%) e-Health
4 1 (1.59%) LIMS
4 1 (1.59%) NHS
4 1 (1.59%) PACS
Operating Systems
1 31 (49.21%) Windows
2 30 (47.62%) Windows Server
3 27 (42.86%) Windows Server 2008
4 9 (14.29%) Linux
5 5 (7.94%) VME
6 3 (4.76%) Red Hat Enterprise Linux
6 3 (4.76%) Solaris
7 2 (3.17%) AIX
7 2 (3.17%) Unix
8 1 (1.59%) HPUX
8 1 (1.59%) Windows 2000 Server
8 1 (1.59%) Windows 7
Processes & Methodologies
1 45 (71.43%) ITIL
2 27 (42.86%) Project Management
3 26 (41.27%) Business Continuity
4 16 (25.40%) Service Management
5 12 (19.05%) Proactive Management
6 10 (15.87%) Agile Software Development
7 8 (12.70%) Change Management
7 8 (12.70%) Problem Management
8 7 (11.11%) Incident Management
9 6 (9.52%) Decision-Making
9 6 (9.52%) Problem-Solving
9 6 (9.52%) Release Management
9 6 (9.52%) Root Cause Analysis
9 6 (9.52%) Time Management
10 5 (7.94%) Network Management
10 5 (7.94%) Scrum
11 4 (6.35%) Continuous Improvement
11 4 (6.35%) Cryptography
11 4 (6.35%) Process Improvement
11 4 (6.35%) Programme Management
Programming Languages
1 5 (7.94%) COBOL
1 5 (7.94%) Shell Script
1 5 (7.94%) SQL
2 4 (6.35%) Python
3 3 (4.76%) Perl
4 2 (3.17%) C#
4 2 (3.17%) JavaScript
5 1 (1.59%) Java
Qualifications
1 35 (55.56%) Security Cleared
2 25 (39.68%) SC Cleared
3 15 (23.81%) Computer Science Degree
3 15 (23.81%) Degree
4 2 (3.17%) APMG
4 2 (3.17%) DV Cleared
5 1 (1.59%) BPSS Clearance
5 1 (1.59%) ITIL Certification
5 1 (1.59%) Master's Degree
Quality Assurance & Compliance
1 4 (6.35%) QA
2 3 (4.76%) JSP 440
3 1 (1.59%) HL7
System Software
1 26 (41.27%) Active Directory
2 25 (39.68%) XenApp
2 25 (39.68%) XenDesktop
3 24 (38.10%) VMware Infrastructure
3 24 (38.10%) vSphere
4 6 (9.52%) Firmware
5 1 (1.59%) Samba
5 1 (1.59%) Virtual Machines
Systems Management
1 3 (4.76%) Backup Exec
1 3 (4.76%) EMC NetWorker
1 3 (4.76%) NetBackup
1 3 (4.76%) PureDisk
1 3 (4.76%) Simpana
1 3 (4.76%) Tivoli Storage Manager
2 1 (1.59%) Kibana
2 1 (1.59%) logstash
2 1 (1.59%) Systems Management Server (SMS)
Vendors
1 31 (49.21%) SAP
2 28 (44.44%) HP
3 25 (39.68%) Citrix
3 25 (39.68%) VMware
4 24 (38.10%) Ivanti
5 8 (12.70%) Oracle
6 7 (11.11%) Cisco
7 5 (7.94%) EMC
7 5 (7.94%) Micro Focus
8 4 (6.35%) Brocade
8 4 (6.35%) CheckPoint
8 4 (6.35%) F5
8 4 (6.35%) Juniper
8 4 (6.35%) McAfee
8 4 (6.35%) Microsoft
8 4 (6.35%) NetApp
9 3 (4.76%) arcserve
9 3 (4.76%) CA
9 3 (4.76%) Remedy
9 3 (4.76%) Symantec